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IIQAF

<div>Company: IIQAF Group 
Location: Riyadh, Saudi Arabia 
Industry: Hospital / Health Care 
Salary: SAR 6,500 &ndash; SAR 7,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a highly organized and proactive Administrative Assistant in Riyadh to support our healthcare and hospital operations. The ideal candidate will have experience in office administration, scheduling, document management, data entry, and administrative coordination.
This position is suitable for candidates searching for Administrative Assistant jobs in Riyadh, Office Assistant jobs Saudi Arabia, Healthcare Administration roles, Hospital Administrative Coordinator positions, or Admin Support jobs in KSA.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Provide daily administrative and office support to healthcare management</li><li>
Manage schedules, appointments, and meeting coordination</li><li>
Maintain accurate records, reports, and documentation</li><li>
Handle phone calls, emails, and internal communications</li><li>
Assist with data entry and database management</li><li>
Prepare reports, presentations, and administrative documents</li><li>
Coordinate with hospital departments and staff</li><li>
Maintain office supplies and administrative systems</li><li>
Ensure compliance with company policies and healthcare regulations</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Healthcare Administration, or related field</li><li>
Experience in hospital or healthcare environment preferred</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>
Strong organizational and multitasking skills</li><li>
Excellent communication and interpersonal abilities</li><li>
Ability to maintain confidentiality and handle sensitive information</li><li>
Immediate availability preferred</li></ul></div>

Administrative Assistant

Confidential Government

<div>
 
 We are seeking an experienced
 
 HR &amp; Administration Manager
 
 to lead and oversee all administrative operations and support services within the organization. The role is responsible for ensuring operational efficiency, cost control, compliance with policies, and delivering a high-quality workplace environment.
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Oversee daily administrative operations and office support services
 
 
 &bull; Manage facilities, maintenance, security, transportation, and workplace services
 
 
 &bull; Lead and supervise administrative teams to ensure smooth operations
 
 
 &bull; Manage vendor contracts, service providers, and performance standards
 
 
 &bull; Ensure compliance with company policies, safety regulations, and government requirements
 
 
 &bull; Develop and control budgets, optimize costs, and improve efficiency
 
 
 &bull; Handle emergency response planning and business continuity processes
 
 
 &bull; Maintain workplace standards including cleanliness, safety, and employee services
 
 
 &bull; Coordinate with internal departments and external stakeholders
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or related field
 
 
 &bull; Minimum 10+ years of experience in administration or related roles
 
 
 &bull; Strong leadership and team management skills
 
 
 &bull; Experience in vendor management and contract negotiation
 
 
 &bull; Knowledge of workplace safety and compliance standards
 
 
 &bull; Proficiency in ERP systems and Microsoft Office
 
 
 
 Key Competencies:
 
 
 
 &bull; Leadership &amp; Team Management
 
 
 &bull; Operational Planning &amp; Execution
 
 
 &bull; Budgeting &amp; Cost Control
 
 
 &bull; Problem Solving &amp; Decision Making
 
 
 &bull; Communication &amp; Stakeholder Management
 
</div>

Administrative Manager

Red Bull MOBILE Saudi offered by FNT

<div>
 
 
 Opportunity Summary:
 
 
 
 We are seeking a highly organized and proactive
 
 Administrative Affairs Manager
 
 to lead and manage administrative operations and supply chain activities within the organization. The role is responsible for ensuring efficient office management, logistics coordination, cost control, and compliance with company policies while supporting overall business operations.
 
 
 The ideal candidate will have strong leadership abilities, operational experience, and the capability to optimize administrative and supply chain processes to support organizational efficiency and business continuity.
 
 
 
 
 
 
 1. Role Purpose:
 
 
 
 The
 
 Administrative Affairs Manager
 
 is responsible for overseeing administrative affairs and supply chain operations, ensuring the smooth functioning of office services, logistics, and inventory management.
 
 
 The role focuses on improving operational efficiency, managing resources effectively, and ensuring compliance with company policies and procedures.
 
 
 
 
 
 
 2. Key Responsibilities:
 
 
 
 
 
 
 
 Administrative Affairs
 
 
 <ul>
 <li>
 Lead and oversee all administrative operations and daily office activities.
 </li>
 <li>
 Develop, implement, and improve administrative policies, procedures, and workflows.
 </li>
 <li>
 Supervise administrative staff, assign tasks, and monitor performance.
 </li>
 <li>
 Manage facilities, office supplies, and support services.
 </li>
 <li>
 Prepare, review, and approve official correspondence, reports, and documentation.
 </li>
 <li>
 Ensure compliance with company policies, procedures, and regulatory requirements.
 </li>
 </ul>
 
 
 Supply Chain Management
 
 
 <ul>
 <li>
 Manage end-to-end supply chain activities including procurement, sourcing, logistics, and inventory.
 </li>
 <li>
 Develop and implement supply chain strategies aligned with business needs.
 </li>
 <li>
 Monitor inventory levels to ensure availability while minimizing excess and obsolescence.
 </li>
 <li>
 Oversee purchase requests, purchase orders, and supplier performance.
 </li>
 <li>
 Ensure timely delivery of goods and services in line with quality and cost requirements.
 </li>
 <li>
 Identify cost-saving opportunities and improve supply chain efficiency.
 </li>
 </ul>
 
 
 Reporting &amp; Leadership
 
 
 <ul>
 <li>
 Manage administrative and supply chain budgets and control expenditures.
 </li>
 <li>
 Prepare periodic management reports, KPIs, and performance analyses.
 </li>
 <li>
 Coordinate with internal departments and external stakeholders.
 </li>
 <li>
 Handle escalations, resolve operational issues, and drive continuous improvement initiatives.
 </li>
 <li>
 Support senior management with planning, forecasting, and special projects.
 </li>
 </ul>
 
 
 
 
 
 3. Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration, Supply Chain Management, Logistics, or a related field
 
 .
 </li>
 <li>
 Professional certifications (CIPS, CSCP, CPSM) are a plus.
 </li>
 <li>
 Minimum of 7&ndash;10 years of experience in administrative affairs and supply chain, with at least 3 years in a managerial role.
 </li>
 <li>
 Strong knowledge of logistics, inventory control, and administrative affairs operations.
 </li>
 <li>
 Required Skills &amp; Competencies:
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Strategic planning and analytical abilities.
 </li>
 <li>
 Strong communication and stakeholder management skills.
 </li>
 <li>
 Ability to manage multiple priorities and work under pressure.
 </li>
 <li>
 High level of professionalism, confidentiality, and integrity.
 </li>
 </ul>
 
 
 4. Skills and Competencies:
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent organizational and operational management abilities.
 </li>
 <li>
 Strong analytical and strategic planning skills.
 </li>
 <li>
 Effective communication and stakeholder management skills.
 </li>
 <li>
 Ability to manage multiple priorities and work under pressure.
 </li>
 <li>
 High level of professionalism, integrity, and confidentiality.
 </li>
 <li>
 Good knowledge of procurement, logistics, and administrative operations.
 </li>
 </ul>
 
 
 
 
 
 Why Join Red Bull MOBILE Saudi?
 
 
 
 We move fast, think bold, and lead with purpose. If you&rsquo;re ready to bring high energy to a high-impact role, join a brand that&rsquo;s always one step ahead.
 
</div>

Administrative Affairs Manager

Moelis & Company

<div>
 
 We are passionate about our business and our culture, and are seeking individuals with that same drive.
 
 
 
 
 Reception Duties:
 
 
 
 <ul>
 <li>
 To meet and greet clients and visitors in a friendly and courteous manner
 </li>
 <li>
 Keeps reception area clean and tidy
 </li>
 <li>
 Prepares refreshments for Guests
 </li>
 <li>
 Collects mail from the P.O. Box and distributes mail to the relevant people
 </li>
 <li>
 Answers calls and directs to the concerned person or takes a message and relays to the relevant person
 </li>
 <li>
 Monitoring and ordering of pantry and office supplies
 
 
 </li>
 </ul>
 
 General Administrative Duties:
 
 
 
 <ul>
 <li>
 To support client activities and requirements in a proactive manner, liaising with clients e.g. take messages, pass on information, deal with simple queries, meet and greet and client events.
 </li>
 <li>
 To pro-actively manage diaries, co-ordinate and schedule meetings, reserve conference rooms, and set up conference calls.
 </li>
 <li>
 Manage client contacts, inbox for Bankers.
 </li>
 <li>
 Photocopy and scan documents
 </li>
 <li>
 To make travel arrangements; book flights, ground transportation, lodging and entertainment for business travel (domestic &amp; international), prepare itineraries for business travel, visas etc.
 </li>
 <li>
 Using Concur, to process and monitor expenses to ensure prompt payment and reconcile with AMEX statement.
 </li>
 <li>
 Any other duties or special projects as requested by Office Manager, and/or Bankers.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Proficient in all software packages (Word, Excel, PowerPoint)
 </li>
 <li>
 Previous professional services sector experience / background
 </li>
 <li>
 High level organisational skills
 </li>
 <li>
 Excellent communicate skills, both written and verbal
 </li>
 <li>
 Previous experience working in a fast-paced environment
 </li>
 <li>
 Strong attention to detail
 
 
 </li>
 </ul>
 We are an equal opportunity employer and are committed to promoting diversity, preventing discrimination and providing a supportive and inclusive working environment. We seek to ensure that we recruit from a diverse talent pool and that all applicants are treated fairly at each stage of the recruitment process. Applicants are considered for employment opportunities without regard to any characteristic or status protected under any applicable law in the location of the role.
</div>

Administrative Assistant - Saudi

Re-Lyticx

<div>
 
 We are currently hiring a
 
 Junior Administrative Assistant (Remote)
 
 to manage communication flow, coordinate visitor interactions, and support operational activities for our distributed workforce across the
 
 EU and MENA regions.
 
 This role modernizes traditional front desk responsibilities for a
 
 fully virtual environment
 
 , ensuring smooth communication between internal teams, external contacts, and office locations.
 
 
 In this position, you will act as a
 
 central point of contact
 
 for inquiries, assist with meeting coordination, and provide administrative support that helps keep daily operations running efficiently. Your organization, professionalism, and communication skills will help create a positive experience for colleagues, visitors, and partners interacting with the organization remotely.
 
 
 This opportunity is ideal for someone who enjoys coordinating communications, supporting teams, and maintaining professional interactions within a remote or hybrid workplace.
 
 
 Primary Duties 1) Communication and Reception Coordination
 <ul>
 <li>
 
 Serve as the primary communication hub for both internal teams and external inquiries.
 
 </li>
 <li>
 
 Manage virtual reception activities including answering calls and routing messages appropriately.
 
 </li>
 <li>
 
 Maintain reception coverage during scheduled business hours to ensure consistent availability.
 
 </li>
 <li>
 
 Greet and guide participants joining virtual meetings or video conferences.
 
 </li>
 <li>
 
 Ensure inquiries are directed to the appropriate team members or departments.
 
 </li>
 
 </ul>
 2) Appointment and Scheduling Management
 <ul>
 <li>
 
 Schedule and confirm appointments across multiple time zones.
 
 </li>
 <li>
 
 Manage calendars and coordinate meeting availability using scheduling tools.
 
 </li>
 <li>
 
 Send confirmations, reminders, and updates to ensure meetings run smoothly.
 
 </li>
 <li>
 
 Maintain accurate scheduling records and ensure meeting details are clearly communicated.
 
 </li>
 
 </ul>
 3) Visitor and Office Coordination
 <ul>
 <li>
 
 Assist with visitor registration processes for physical office locations when required.
 
 </li>
 <li>
 
 Track and maintain organized records of communications, visits, and meeting interactions.
 
 </li>
 <li>
 
 Process mail and package notifications and communicate updates to relevant team members.
 
 </li>
 <li>
 
 Coordinate with facility management teams to address office-related needs.
 
 </li>
 
 </ul>
 4) Administrative and Operational Support
 <ul>
 <li>
 
 Provide administrative support including document preparation, formatting, and data entry.
 
 </li>
 <li>
 
 Maintain organized records and documentation related to communications and operational activities.
 
 </li>
 <li>
 
 Support internal coordination tasks to help teams stay organized and efficient.
 
 </li>
 <li>
 
 Handle confidential information responsibly and with discretion.
 
 </li>
 
 </ul>
 5) Event and Meeting Support
 <ul>
 <li>
 
 Assist with planning and coordinating internal meetings or organizational events.
 
 </li>
 <li>
 
 Help organize logistics for virtual meetings, presentations, or team sessions.
 
 </li>
 <li>
 
 Troubleshoot basic technical issues related to video conferencing or meeting platforms.
 
 </li>
 <li>
 
 Contribute to a welcoming and professional workplace culture through friendly interactions.
 
 </li>
 
 </ul>
 
 Qualifications
 <ul>
 <li>
 
 High school diploma or equivalent required; additional administrative training preferred.
 
 </li>
 <li>
 
 Minimum
 
 one year of reception, administrative, or customer service experience
 
 preferred.
 
 </li>
 <li>
 
 Strong organizational skills and ability to manage multiple tasks effectively.
 
 </li>
 <li>
 
 Excellent interpersonal and communication skills.
 
 </li>
 <li>
 
 Professional presence during phone and video interactions.
 
 </li>
 <li>
 
 Comfortable using digital tools, communication platforms, and scheduling software.
 
 </li>
 <li>
 
 Problem-solving mindset and ability to adapt to changing priorities.
 
 </li>
 <li>
 
 Detail-oriented with strong reliability and accountability.
 
 </li>
 <li>
 
 Team-oriented attitude with the ability to collaborate remotely.
 
 </li>
 <li>
 
 Experience supporting
 
 remote or hybrid work environments
 
 is a plus.
 
 </li>
 
 </ul>
 
 Work Setup
 
 
 Location:
 
 Fully remote position.
 
 
 
 Schedule:
 
 Defined working hours typically aligned with business hours in the primary time zone.
 
 
 
 Technology:
 
 Work will be conducted using cloud-based phone systems, video conferencing platforms, scheduling tools, and collaboration software.
 
 
 
 Professional Presence:
 
 Occasional video participation in meetings requires a professional appearance and appropriate background.
 
 
 
 Availability:
 
 Consistent and reliable availability is required to maintain reception coverage.
 
 
 Career Development
 
 This position provides a strong foundation for career growth in areas such as
 
 operations coordination, project support, executive assistance, or office management
 
 . You will gain exposure to organizational workflows, stakeholder communication, and internal business processes while building valuable professional skills.
 
 
 Employees who demonstrate strong performance and reliability may progress into roles such as
 
 Senior Coordinator, Operations Specialist, Executive Assistant, or Office Management positions
 
 .
 
 
 Keywords
 
 Front desk coordinator &bull; Virtual reception &bull; Communication hub &bull; Visitor coordination &bull; Appointment scheduling &bull; Time zone coordination &bull; Administrative support &bull; Event logistics &bull; Facility coordination &bull; Hybrid workplace support &bull; Call management &bull; Professional greeting &bull; Stakeholder communication &bull; Operations assistance &bull; Remote collaboration &bull; Organizational skills &bull; Career development &bull; Coordinator progression
 
</div>

Junior Administrative Assistant (Remote)

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

<div>
 We are seeking a
 
 Customer Service Representative - Administrative
 
 to support our customers and internal teams across the
 
 Middle East and North Africa (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in Business Administration, Communications, or a related field is preferred
 </li>
 <li>
 1-3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems (e.g., Salesforce, Zoho, Dynamics, HubSpot) or ticketing tools is preferred
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Fluent Arabic (spoken and written) is strongly preferred for most MENA markets
 </li>
 <li>
 Professional English (spoken and written) is required
 </li>
 <li>
 Additional languages (French for North Africa, Urdu/Hindi/Tagalog for GCC customer bases) are a plus depending on market needs
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday-Thursday, with flexibility required during peak periods
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative Administrative

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