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ACE Gallagher Arabia Insurance Brokers

<div>
 <p>
  <strong>
   <u>
    Job Summary
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To provide HR administrative support on day-to-day basis and support the HR team in providing a comprehensive HR service to managers and staff within the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications and experience
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   CIPD level 3 is preferred
  </li>
  <li>
   Bachelor's degree
  </li>
  <li>
   We are looking for a candidate with 3 years of experience in HR operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Main Responsibilities
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Providing HR support to line managers and employees, explaining procedures and policies in a timely effective manner.
  </li>
  <li>
   Assisting the HR department in completion of HR projects.
  </li>
  <li>
   Assisting the HR department in administering the performance management system.
  </li>
  <li>
   Entering data into the database or HR system for maintaining accurate records.
  </li>
  <li>
   Providing data for and preparing management information reports and documents.
  </li>
  <li>
   Managing payroll, leave &amp; absence recording etc.
  </li>
  <li>
   Administering the probationary review time periods.
  </li>
  <li>
   Assisting the AVP/VP of HR with the maintenance and development of human resource procedures and policies.
  </li>
  <li>
   Counseling applicants and employees on rules, policies, benefits, procedures and job opportunities.
  </li>
  <li>
   Supporting in completion of job application materials and documents, and preparation of employment interviews and tests.
  </li>
  <li>
   Maintenance of department records, ensuring complete accuracy and confidentiality.
  </li>
 </ul>
</div>


Senior Human Resources Officer

Hilton

<div><p><b>Exceptional Hospitality Starts with You
</b></p><p>Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a <b>Guest Services Coordinator </b>, you&rsquo;re not just supporting guest services operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p></div>
<br><div><p>Here's what you'll do during a typical day:
</p><ul><li><b>Support guest services operations: </b>Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
</li><li><b>Provide exceptional service: </b>Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
</li><li><b>Delight our guests: </b>Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
</li><li><b>Prepare group documentation: </b>Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
</li><li><b>Support special projects: </b>Assist with coordinating departmental initiatives or ad-hoc assignments
</li><li><b>Provide administrative support: </b>Assist department managers with clerical work such as word processing, data entry, filing, and copying</li></ul></div>
<br><div><p><b>What It Takes to Make the Stay
</b></p><p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
</p><p>A passion for spreading the light and warmth of <b>Hospitality </b>. Acting with <b>Integrity </b>and always doing the right thing. Inspiring others through <b>Leadership </b>. A belief that <b>Teamwork </b>drives the best outcomes. A sense of <b>Ownership </b>and accountability. And a focus on the <b>Now </b>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p></div>
<br><div><div><div><b>Join an Award-Winning Workplace Culture
</b><br>
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Telephone Operator

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Revenue Integrity Specialist</b></h4></div><div>
Posted On: Tuesday, July 28th, 2026</div></div></div><div><div>
Description</div><div><p>
Job Propose</p><p>
responsible for supporting revenue integrity initiatives through advanced analysis, monitoring, and optimization of revenue cycle processes. The role focuses on identifying revenue leakage opportunities, validating charge capture accuracy, ensuring coding and billing compliance, and supporting reimbursement optimization efforts.</p>
The position works closely with clinical, coding, billing, contracting, and finance teams to ensure revenue integrity controls are effectively implemented and maintained in accordance with Saudi healthcare regulations, CCHI requirements, and NPHIES standards.<br>
<p></p>
Organizational Accountabilities:<ul><li>
Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>
Identify opportunities for continuous improvement of systems, processes and practices considering leading practices, cost reduction and productivity improvement</li><li>
Ensure day-to-day activities are properly performed in line with policies and procedures</li></ul>
Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner<p></p><p><br>
Functional Accountabilities:</p><ul><li>
Revenue Integrity Monitoring</li><li>
Review charge capture processes and identify missed revenue opportunities.</li><li>
Validate charging accuracy across clinical departments.</li><li>
Support implementation of revenue integrity controls.</li><li>
Coding &amp; Documentation Review</li><li>
Review coding accuracy and reimbursement impact.</li><li>
Analyze documentation deficiencies affecting claims and reimbursement.</li><li>
Support coding compliance initiatives.</li><li>
Coordinate with Coding and CDI teams to improve documentation quality.</li><li>
Claims &amp; Billing Validation</li><li>
Review claims for accuracy before submission.</li><li>
Identify billing discrepancies and reimbursement risks.</li><li>
Investigate claim rejections and denial trends.</li></ul>
Support corrective action implementation<p></p><p><br>
Key Internal Stakeholders:</p><ul><li>
Chief Commercial Officer</li></ul>
All staff<p></p><p><br>
Key Exernal Stakeholders:</p><ul><li>
Insurance Companies and TPAs</li><li>
Council of Cooperative Health Insurance (CCHI)</li><li>
NPHIES Platform Representatives</li><li>
External Auditors and Coding Consultants</li></ul>
Regulatory Authorities (MOH)</div></div><p></p><div><div><br>
Requirements</div><div><p>
Knowledge and Experience</p><p>
3-5 years of experience in revenue cycle management, revenue integrity, coding, or healthcare finance, with at least 5 years in a senior leadership role.</p><p>
Strong knowledge of Saudi healthcare reimbursement frameworks, including CCHI and NPHIES.</p><p>
In-depth understanding of clinical documentation, coding standards, and billing regulations.</p><p>
Proven experience leading revenue integrity programs and audit initiatives.</p><p>
Strong analytical, leadership, and stakeholder management skills.</p>
Experience working with HIS, billing, and analytics systems.<p></p><p><br>
Education and Certifications</p><ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Health Information Management, Finance, or related field (required).</li><li>
Certified Revenue Cycle Professional (CRCP) or equivalent &ndash; highly desirable.</li><li>
Certified Coding Specialist (CCS) or CPC &ndash; advantageous.</li><li>
Certified Healthcare Financial Professional (CHFP) &ndash; preferred.</li><li>
Training or certification related to CCHI / NPHIES &ndash; highly desirable.</li></ul>
Continuous professional development in healthcare revenue integrity and compliance is required.<p></p><p><br>
 Skills :</p><p>
Proven expertise in healthcare and government sectors, with strategic planning capabilities.</p><p>
Strong skills in communication, mediation, and conflict resolution.</p><p>
Deep understanding of data compliance, regulations, and policies.</p><p>
Excellent administrative and organizational skills.</p><p>
Good communication skills in Arabic and English (verbal and written).</p><p>
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</p>
Ability to prepare clear reports, meeting minutes, and maintain accurate records.<p></p><p><br>
Attitude :</p><p>
Strong Work Ethic</p><p>
Dependability and Responsibility</p><p>
Possessing a Positive Attitude</p></div></div><div><div>
Summary</div><div><div><div><div><b>
Nationality</b><b>:</b></div><div><div>
Saudi</div></div></div></div></div></div><div><p>
Languages</p></div></div><p></p>

Revenue Integrity Specialist

<div><div><div><div><h4 class="jobSectionHeader"><b>Revenue Integrity Senior Specialist</b></h4></div><div>
Posted On: Tuesday, July 28th, 2026</div></div></div><div><div>
Description</div><div><p><b>
Job Purpose</b></p><p>
responsible for supporting revenue integrity initiatives through advanced analysis, auditing, monitoring, and optimization of revenue cycle processes. The role focuses on identifying revenue leakage opportunities, validating charge capture accuracy, ensuring coding and billing compliance, and supporting reimbursement optimization efforts.</p><p>
The position works closely with clinical, coding, billing, contracting, and finance teams to ensure revenue integrity controls are effectively implemented and maintained in accordance with Saudi healthcare regulations, CCHI requirements, and NPHIES standards.</p><p><b>
Roles and Responsibilities</b></p><p><i>
Organizational Accountabilities:</i></p><ul><li>
Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>
Identify opportunities for continuous improvement of systems, processes and practices considering leading practices, cost reduction and productivity improvement</li><li>
Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>
Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li></ul><p><i>
Functional Accountabilities:</i></p><ul><li>
Revenue Integrity Monitoring<ul><li>
Monitor revenue cycle activities to identify revenue leakage risks.</li><li>
Review charge capture processes and identify missed revenue opportunities.</li><li>
Validate charging accuracy across clinical departments.</li><li>
Support implementation of revenue integrity controls.</li></ul></li><li>
Coding &amp; Documentation Review<ul><li>
Review coding accuracy and reimbursement impact.</li><li>
Analyze documentation deficiencies affecting claims and reimbursement.</li><li>
Support coding compliance initiatives.</li><li>
Coordinate with Coding and CDI teams to improve documentation quality.</li></ul></li><li>
Claims &amp; Billing Validation<ul><li>
Review claims for accuracy before submission.</li><li>
Identify billing discrepancies and reimbursement risks.</li><li>
Investigate claim rejections and denial trends.</li><li>
Support corrective action implementation.</li></ul></li><li>
Revenue Leakage Analysis<ul><li>
Conduct revenue leakage assessments.</li><li>
Analyze underpayments and missed charges.</li><li>
Prepare recommendations to improve revenue capture.</li><li>
Track implementation of corrective actions.</li></ul></li></ul><p><b>
Key Contacts</b></p><p><i>
Key Internal Stakeholders</i></p><ul><li>
Chief Commercial Officer</li><li>
All staff</li></ul><p><i>
Key External Stakeholders</i></p><ul><li>
Insurance Companies and TPAs</li><li>
Council of Cooperative Health Insurance (CCHI)</li><li>
NPHIES Platform Representatives</li><li>
External Auditors and Coding Consultants</li><li>
Regulatory Authorities (MOH)</li></ul></div></div><div><div>
Requirements</div><div><p><b>
Job Qualifications and Requirements</b></p><p><i>
Knowledge and Experience</i></p><ul><li>
5-8 years of experience in revenue cycle management, revenue integrity, coding, or healthcare finance, with at least 5 years in a senior leadership role.</li><li>
Strong knowledge of Saudi healthcare reimbursement frameworks, including CCHI and NPHIES.</li><li>
In-depth understanding of clinical documentation, coding standards, and billing regulations.</li><li>
Proven experience leading revenue integrity programs and audit initiatives.</li><li>
Strong analytical, leadership, and stakeholder management skills.</li><li>
Experience working with HIS, billing, and analytics systems.</li></ul><p><i>
Education and Certifications</i></p><ul><li>
Bachelor's degree in Healthcare Administration, Health Information Management, Finance, or related field (required).</li><li>
Certified Revenue Cycle Professional (CRCP) or equivalent &mdash; highly desirable.</li><li>
Certified Coding Specialist (CCS) or CPC &mdash; advantageous.</li><li>
Certified Healthcare Financial Professional (CHFP) &mdash; preferred.</li><li>
Training or certification related to CCHI / NPHIES &mdash; highly desirable.</li><li>
Continuous professional development in healthcare revenue integrity and compliance is required.</li></ul><p><i>
Skills</i></p><ul><li>
Proven expertise in healthcare and government sectors, with strategic planning capabilities.</li><li>
Strong skills in communication, mediation, and conflict resolution.</li><li>
Deep understanding of data compliance, regulations, and policies.</li><li>
Excellent administrative and organizational skills.</li><li>
Good communication skills in Arabic and English (verbal and written).</li><li>
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li><li>
Ability to prepare clear reports, meeting minutes, and maintain accurate records.</li></ul><p><i>
Attitude</i></p><ul><li>
Strong Work Ethic</li><li>
Dependability and Responsibility</li><li>
Possessing a Positive Attitude</li><li>
Adaptability</li><li>
Honesty and Integrity</li><li>
Self-Motivated</li><li>
Motivated to Grow and Learn</li><li>
Strong Self-Confidence</li></ul><p><i>
Competencies</i></p><ul><li>
Accountability</li><li>
Attention to Detail</li><li>
Continuous Improvement</li><li>
Results Orientation</li><li>
Professional Integrity</li><li>
Revenue Integrity Analysis</li><li>
Revenue Leakage Detection</li><li>
Charge Capture Validation</li><li>
Coding Compliance</li><li>
Billing Integrity</li><li>
Claims Analysis</li><li>
Audit &amp; Compliance</li><li>
Healthcare Reimbursement</li></ul></div></div><div><p>
Languages</p></div></div><p></p>

Revenue Integrity Senior Specialist

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><div></div><div><div><div><div><div><div><div><div><div><p>
Parsons are seeking an experienced and detail-oriented<b> Senior </b><b>D</b><b>ocument Controller - Saudi National </b>to oversee all document management and control activities for a large-scale airport development program. The successful candidate will be responsible for managing project documentation systems, ensuring compliance with document control procedures, maintaining accurate records, and supporting efficient information flow across multidisciplinary teams. The role requires strong organizational skills, leadership capability, and experience working on complex infrastructure or aviation projects.</p><p></p><p>
The ideal candidate will have a minimum of 8 years of experience in document control, including experience leading document control teams on large construction, infrastructure, or airport projects.</p><p></p><p>
What You'll Be Doing;</p><ul><li><p>
Establish and maintain project document control systems, processes, and procedures in accordance with project and client requirements.</p></li><li><p>
Manage the receipt, registration, distribution, tracking, filing, and archiving of all project documentation.</p></li><li><p>
Ensure all incoming and outgoing documents are properly controlled, logged, and transmitted in a timely manner.</p></li><li><p>
Maintain document numbering systems, revision controls, and document workflows.</p></li><li><p>
Administer and maintain electronic document management systems (EDMS) and ensure data accuracy and integrity.</p></li><li><p>
Ensure compliance with company standards, project procedures, and quality management requirements.</p></li><li><p>
Monitor document control activities to ensure alignment with contractual and regulatory obligations.</p></li><li><p>
Support audits and ensure all records are maintained in an audit-ready condition.</p></li><li><p>
Coordinate with engineering, construction, procurement, commercial, and client teams regarding document submissions and approvals.</p></li><li><p>
Serve as the focal point for document control matters between contractors, consultants, and stakeholders.</p></li><li><p>
Track document review cycles and follow up on overdue submissions and approvals.</p></li><li><p>
Facilitate efficient communication and information flow across project teams.</p></li><li><p>
Prepare regular reports on document status, submission logs, outstanding actions, and workflow performance.</p></li><li><p>
Monitor KPIs related to document turnaround times and compliance metrics.</p></li><li><p>
Provide accurate reporting to project management and stakeholders.</p></li><li><p>
Identify bottlenecks and recommend process improvements.</p></li><li><p>
Lead and supervise document controllers and administrative support staff.</p></li><li><p>
Provide training and guidance on document control procedures and systems.</p></li><li><p>
Allocate workload effectively and ensure team productivity and quality standards are maintained.</p></li><li><p>
Promote a culture of accuracy, accountability, and continuous improvement.</p></li><li><p>
Ensure proper maintenance and archiving of all project records throughout the project lifecycle.</p></li><li><p>
Manage final handover documentation, as-built records, and closeout documentation.</p></li><li><p>
Ensure secure storage and retrieval of confidential and sensitive documents.</p></li><li><p>
Support project closeout activities and long-term records retention requirements.</p></li></ul><p></p><p>
What Required Skills You'll Bring;</p><ul><li><p>
Bachelor&rsquo;s degree or Diploma in Business Administration, Information Management, Engineering, or a related field.</p></li><li><p>
Minimum 10+ years of experience in document control within construction, infrastructure, or airport projects.</p></li><li><p>
Experience leading document control functions on large-scale or multidisciplinary projects.</p></li><li><p>
Strong understanding of project documentation processes and workflows.</p></li><li><p>
Proficiency in EDMS platforms such as Aconex, SharePoint, Documentum, or similar systems.</p></li><li><p>
Strong knowledge of document control standards, procedures, and best practices.</p></li><li><p>
Excellent organizational and time-management skills.</p></li><li><p>
Strong communication and coordination abilities.</p></li><li><p>
High attention to detail and accuracy.</p></li><li><p>
Ability to manage multiple priorities in a fast-paced project environment.</p></li><li><p>
Proficiency in Microsoft Office applications.</p></li></ul><p></p><p><b>
What Desired Skills You'll Bring;</b></p><ul><li><p>
Experience working on airport, aviation, or mega infrastructure projects.</p></li><li><p>
Knowledge of ISO quality management systems and compliance standards.</p></li><li><p>
Experience managing document control during project closeout and handover phases.</p></li><li><p>
Strong leadership and team management capabilities.</p></li><li><p>
Ability to work effectively in multicultural and multidisciplinary environments.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Document Controller - Saudi National

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: Galaxea
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div><p><b>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form</b><b> </b><b>Red Sea Sports s Entertainment (RSSE) </b>is a dedicated subsidiary of <b>Red Sea Global (RSG)</b>, responsible for designing and delivering outstanding land and marine experiences at <b>The Red Sea destination</b>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <b>Galaxea</b>, adventure activities via <b>Akun</b>, and leisure experiences delivered by <b>WAMA</b>.RSSE plays a key strategic role in the partnership between <b>Red Sea Global </b>and the <b>Saudi Olympic s Paralympic Committee</b>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <b>Saudi Vision 2030</b>, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism.</p><br>
<p></p>
<p><b>
Job Purpose</b></p>
<p>
The <b>Senior Manager &ndash; Dive Operations</b> is a senior, site-based leadership role responsible for the full establishment, launch, and ongoing operational excellence of the dive center at the designated asset. The role plays a critical part in building a world-class dive operation from the ground up, including recruitment, team development, facility readiness, and implementation of robust systems, processes, and standards.</p><br>
<p></p>
<p>
Once operational, the role assumes full accountability for the safe, efficient, and premium delivery of all diving and underwater tourism activities. This includes oversight of daily operations, exceptional guest experiences, strict adherence to international dive safety standards, staff performance management, environmental stewardship, and brand alignment.</p><br>
<p></p>
<p>
The Senior Manager will ensure the dive center consistently reflects the highest levels of professionalism, safety, and service excellence. Responsibilities extend to leading dive excursions, delivering and overseeing dive training and certification programs, managing all dive-related sales and revenue streams, and supporting the long-term growth of Galaxea&rsquo;s dive operations across multiple assets.</p><br>
<p></p>
<p><b>
Job Responsibilities</b></p>
<p><b>
General Responsibilities</b></p>
<ul>
<li>Report directly to the Galaxea Cluster Manager and actively support the establishment and operational readiness of the dive center at the assigned asset.</li>
<li>Ensure the smooth, safe, and efficient day-to-day operation of the dive center.</li>
<li>Support the Galaxea Cluster Manager in the planning, development, and expansion of dive centers across other assets as required.</li>
<li>Recruit, build, lead, and develop a high-performing dive operations team, managing a workforce of up to 13 diving professionals.</li>
<li>Collaborate closely with Sustainability and SEZ departments to ensure all operations align with sensitive, high-profile environmental and marine conservation requirements.</li>
<li>Work remotely as required and attend office locations when operational or business needs dictate.</li>
<li>Ensure full compliance by all Galaxea staff with the DSM Red Sea Global Dive Safety Manual and all applicable international standards.</li></ul><br>
<p></p>
<p><b>
Establishment of Dive Center &ndash; Pre-Opening</b></p>
<ul>
<li>Work in close partnership with the Galaxea Cluster Manager to plan, develop, and deliver the dive center and all associated operational components.</li>
<li>Support and collaborate with all RSG departments during the delivery phase to ensure timelines, targets, and operational phasing requirements are met.</li>
<li>Ensure the dive center is delivered in line with design intent, safety requirements, operational efficiency, and brand standards.</li></ul><br>
<p></p>
<p><b>
Establishment of Dive Center &ndash; Post-Opening</b></p>
<ul>
<li>Maintain and continuously enhance operational standards, with safety as the highest and non-negotiable priority.</li>
<li>Ensure all dive center activities are conducted professionally, consistently, and in line with international best practice.</li>
<li>Oversee and ensure the safe and professional execution of all daily diving activities.</li>
<li>Ensure all training courses and certifications are delivered safely, conservatively, and strictly in accordance with the standards of the respective training agencies.</li>
<li>Maintain accurate, up-to-date, and auditable records for all dive center activities, training, and operations.</li>
<li>Plan, direct, analyze, and coordinate all dive-related sales, including retail operations, to maximize revenue and guest satisfaction.</li>
<li>Build and sustain strong working relationships with internal stakeholders, peers, partners, and the public.</li></ul><br>
<p></p>
<p><b>
Media Coverage</b></p>
<ul>
<li>Support the Destination Development department, when required, in facilitating photo and video media coverage.</li>
<li>Media support is secondary to operational responsibilities and undertaken only as directed by the Galaxea Cluster Manager or senior leadership.</li></ul><br>
<p></p>
<p><b>
Policies, Systems, Processes, Procedures, Standards &amp; Reporting</b></p>
<ul>
<li>Implement, adopt, and comply with all functional policies, procedures, SOPs, and operational instructions to ensure consistency and control.</li>
<li>Assist the Senior Dive Operations Manager in preparing accurate, timely MIS reports in line with corporate and functional reporting requirements.</li></ul><br>
<p></p>
<p><b>
Safety, Quality &amp; Environment</b></p>
<ul>
<li>Apply all safety, quality, and environmental management policies to ensure the highest levels of employee and guest safety.</li>
<li>Ensure full legislative compliance and promote a strong culture of environmental responsibility and marine conservation.</li>
</ul>
<p><b>Continuous Improvement</b></p>
<ul>
<li>Actively identify and contribute to opportunities for continuous improvement across systems, processes, and practices.</li>
<li>Drive operational excellence by benchmarking against international best practices, improving productivity, reducing costs, and enhancing guest experiences.</li></ul><br>
<p></p>
<p><b>
Job Stakeholders</b></p>
<p><b>
Internal:</b></p>
<ul>
<li>RSG Destination Development</li>
<li>Group Environment and Sustainability</li>
<li>Red Sea Zone Authority</li>
</ul>
<p><b>External:</b></p>
<ul>
<li>Ministry of Tourism</li>
<li>Ministry of Environment, Water and Agriculture and its affiliated centers</li>
<li>Universities and research institutions</li></ul><br>
<p></p>
<p><b>
Job Requirements</b></p>
<p><b>
Qualifications &amp; Experience</b></p>
<ul>
<li>Certified PADI Instructor</li>
<li>Minimum of 500 logged dives</li>
<li>Certified at least 50 students across all core courses</li>
<li>Proven experience in dive center and/or resort management across multiple geographic locations</li>
<li>Strong background in dive business and/or resort operations</li>
<li>Demonstrated hospitality and guest service track record</li>
<li>Extensive diving health and safety experience</li>
<li>Experience operating in diverse global dive environments</li>
<li>Dive equipment management and maintenance oversight</li>
<li>Dive retail and commercial operations experience</li>
<li>Strong understanding of marine conservation principles</li>
<li>Valid Fit-to-Dive medical certification</li>
<li>Underwater photography and videography skills</li></ul><br>
<p></p>
<p><b>
Essential Skills</b></p>
<ul>
<li>Excellent written and spoken English</li>
<li>Strong communication, presentation, and public speaking skills</li>
<li>Exceptional customer service mindset with a proactive, &ldquo;can-do&rdquo; attitude</li>
<li>Flexible, open-minded, and adaptable approach to work and environment</li>
<li>Self-motivated with strong time management and deadline-driven delivery</li>
<li>Ability to guide dives that deliver a premium &ldquo;wow&rdquo; guest experience</li>
<li>Strong technical knowledge of dive equipment and maintenance standards</li>
<li>Highly detail-oriented with excellent organizational skills</li>
<li>Guest-experience focused with the ability to manage high-end clientele</li>
<li>Strong cross-cultural awareness and ability to work with diverse nationalities</li>
<li>Proven ability to handle guest feedback, requests, and complaints professionally</li>
<li>Commitment to the highest possible safety standards for guests and staff</li>
<li>Lead by example as a role model for professional conduct and behavior</li>
<li>Strong leadership and people management capabilities</li>
<li>Ability to work independently and as part of a team with sound judgment</li>
<li>Maintain strict confidentiality at all times</li>
<li>Proficient in Microsoft Office applications</li>
<li>Strong interest in marine science, conservation, research, and education</li>
<li>Ability to train and mentor staff to deliver exceptional guest experiences</li>
<li>Strong administrative, planning, and coordination capabilities</li></ul><br>
<p></p>
<p><b>
Desirable Skills</b></p>
<ul>
<li>Additional spoken language(s), preferably Arabic</li>
<li>Social media content creation and posting skills</li>
<li>Advanced marine life identification skills (fish, invertebrates, reptiles, mammals)</li>
<li>Certified workshop technician for multiple dive equipment brands</li></ul><br>
<p></p>
<p><b>
Job Context</b></p>
<ul>
<li>Operates across The Red Sea and AMAALA destinations in a strategic, multi-site capacity.</li>
<li>Requires frequent travel and flexibility to work extended hours, including weekends and peak seasons.</li>
<li>Oversees a wide range of marine and diving operations across multiple locations.</li>
<li>Plays a critical leadership role in delivering safe, innovative, and world-class diving experiences aligned with destination growth and vision.</li></ul></div></div></div></div></div><p></p>

Senior Manager - Dive Operations

REEF GROUP | مجموعة ريف

<div>
 <p>
  <strong>
   IT Support Officer | Reef Group
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Title:
  </strong>
  IT Support Officer
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  <strong>
   Job Type:
  </strong>
  Full-Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are looking for a proactive and customer-focused
  <strong>
   IT Support Officer
  </strong>
  to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance.
  </li>
  <li>
   Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required.
  </li>
  <li>
   Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
  </li>
  <li>
   Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
  </li>
  <li>
   Install, update, and support Windows and macOS operating systems while maintaining system security and performance.
  </li>
  <li>
   Support wired and wireless network connectivity, VPN access, file sharing, and email services.
  </li>
  <li>
   Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
  </li>
  <li>
   Assist users with system usage, conduct basic training sessions, and prepare user guides when needed.
  </li>
  <li>
   Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
  </li>
  <li>
   Monitor and report on IT service requests, incident resolution, and support performance.
  </li>
  <li>
   Participate in IT disaster recovery and business continuity activities to minimize service interruptions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   0&ndash;2 years of experience in IT Support, Help Desk, or Technical Support.
  </li>
  <li>
   Good knowledge of Windows and macOS operating systems.
  </li>
  <li>
   Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting
  </li>
  <li>
   Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
  </li>
  <li>
   Experience troubleshooting hardware, software, printers, and end-user devices.
  </li>
  <li>
   Familiarity with Microsoft 365 or Google Workspace administration.
  </li>
  <li>
   Strong problem-solving, communication, and customer service skills.
  </li>
  <li>
   Ability to prioritize tasks and work effectively under pressure.
  </li>
  <li>
   Fluency in Arabic with good English communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation Certification.
  </li>
  <li>
   CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.
  </li>
  <li>
   Experience using IT ticketing systems such as ServiceNow, ClickUp, or similar platforms.
  </li>
  <li>
   Knowledge of SLA management, incident management, and technical support best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.
 </p>
</div>


Technical Support Specialist

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