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agent

VARIANCE

<div>At Variance, we are teaching machines to make the hardest judgement calls at scale. That means building AI agents for the high-precision gray-area of risk investigations, fraud, and identity reviews. Your work will directly help enterprises spend less time on repetitive manual reviews and investigations, allowing them to focus on serving their customers, improving their products, and growing their business. We&rsquo;re rapidly growing, just raised a $21M Series A, and are building a team that works directly with leaders from leading marketplaces, gig platforms, fintechs, and financial institutions.
Why this role
In this role, you&rsquo;ll own the strategy and execution for deploying Variance across enterprises operating in complex, high-consequence environments. You'll partner closely with customer teams to deeply understand their workflows and goals, own the successful deployment of AI agents within their organization, and manage the relationship. When we get it right, pilots convert because the system demonstrably works on the customer's real data and edge cases, and customers come to see Variance as a strategic partner.
We&rsquo;re seeking someone with the executive presence of a strategy consultant, the instincts of a product builder, and the ownership of a founder. This is a foundational hire for this position and you&rsquo;ll have the opportunity to build and shape the future of this function.
This is an in-person position. Our office is located in San Francisco, CA.
What you'll do<ul><li>
Build AI agents for risk and compliance. You&rsquo;ll operate at the intersection of product, customer engagement, and deployment, partnering directly with our engineers and customers to ship agents that make decisions inside fraud and risk workflows.</li><li>
Understand the work before you build. Customers arrive with pain points, and your job is to turn those into requirements precise enough to build against. You'll learn how their teams make decisions today: what they escalate, where they get stuck, and what they can't afford to get wrong.</li><li>
Own the customer relationship and outcome. You'll be the strategic and technical owner of your accounts and the trusted advisor your customer calls to identify where our agents can make an impact next. You'll define what &quot;success&quot; means for each deployment and stay accountable for it through production and the life of the account.</li><li>
Grow the account. You'll be the only person who knows both the customer's roadmap and what's possible for us to build. A first contract becomes a multi-year expansion because of you.</li><li>
Shape the roadmap long-term. The patterns you see across accounts drive what Variance builds. What one customer needs today may define the roadmap for every customer in that industry.</li></ul>
Example projects<ul><li>
Translate a customer's investigation SOP into agent decision logic and refine it as production edge cases surface</li><li>
Map customer due diligence obligations across jurisdictions into a set of agent requirements</li><li>
Design the human escalation path for decisions the agent won't make on its own</li></ul>
What you'll bring<ul><li>
5+ years in customer-facing technical roles as an implementation or solutions consultant, product manager, or founder</li><li>
Experience shipping a 0 1 product and iterating on quality against real customer data</li><li>
Bonus if you've automated a human review or investigation workflow, or understand compliance requirements (e.g., KYC/KYB, BSA/AML, sanctions screening)</li></ul>
What we offer<ul><li>
Health care: platinum-level medical, dental, and vision insurance</li><li>
Unlimited PTO, sick leave, and parental leave</li><li>
Up to $100 per month in reimbursement for personal health and wellness expenses</li><li>
Up to $200 per month in commuter benefits</li><li>
Free lunch and dinner</li><li>
401(k) plan with employer match (eligible after 6 months)</li><li>
Meaningful equity in a fast-growing, Series A company</li></ul>
We evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We encourage you to apply even if your experience doesn't precisely match the job description.</div>

Agent Product Manager

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Observe.AI

<div>About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle&mdash;from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

As Channel Sales Director at Observe.AI, you will play a pivotal role in driving our channel partner strategy and fostering strong relationships with the channel partner ecosystem. The ideal candidate will possess a proven track record of successful channel management, with a focus on building and nurturing partnerships to drive business growth. This role requires a results-oriented individual who can effectively collaborate with partners, internal teams, and executive leadership to achieve strategic goals.

What you'll do:
<ul>
<li>Develop and execute a comprehensive regional channel partner strategy in alignment with Observe.ai's overall business objectives</li>
<li>Cultivate and maintain strong relationships with existing channel partners, providing necessary support and resources to ensure their success in promoting Observe.ai solutions</li>
<li>Identify and onboard new channel partners, including Sub-Agents, and `Value-Added Resellers (VARs) to expand market reach and drive revenue growth</li>
<li>Collaborate cross-functionally with Sales, Marketing, Product, and Customer Experience teams to align channel efforts with the overall company strategy</li>
<li>Drive partner engagement through regular communication, training, and joint marketing initiatives</li>
<li>Conduct market analysis and identify emerging opportunities, competitive trends, and potential areas for channel expansion</li>
<li>Provide regular reporting and insights to the VP of Channels on channel performance, pipeline development, forecasting and partner feedback</li>
<li>Collaborate with partners to develop joint go-to-market plans, including sales enablement, lead generation, and customer success strategies</li>
<li>Represent Observe.ai at industry events, conferences, and partner meetings to enhance brand visibility and strengthen partner relationships</li>
</ul>
Who you are:
<ul>
<li>Minimum of 7 years of experience in channel management, preferably in the technology or software industry</li>
<li>Proven track record of exceeding channel sales targets and driving partner engagement</li>
<li>Strong understanding of the customer experience (CX) landscape and its importance in driving business outcomes</li>
<li>Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization</li>
<li>Strategic thinker with the ability to develop and execute on long-term channel strategies</li>
<li>Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously</li>
<li>Willingness to travel within the assigned region as needed</li>
</ul>
Why You'll Love It Here
<ul>
<li>Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership</li>
<li>Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents</li>
<li>Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.</li>
<li>Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.</li>
<li>401(k) plan: Long-term financial planning support with tax-advantaged retirement savings</li>
<li>Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth</li>
<li>Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs</li>
<li>Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees</li>
<li>Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.</li>
</ul>
Salary Range

The targeted OTE for this full-time position is $265,000 to $280,000 with a 60/40 base to variable split. Base salary will range from $159,000 to $168,000 with a variable component of $106,000 to $112,000.Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

#LI-REMOTE</div>

Channel Sales Director

Sutter Health

<div>We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-Bay
Position Overview:
The CS Supervisor is responsible for day-to-day oversight of the Sutter Sync Customer Support team while also functioning as a working supervisor who actively handles patient calls on a daily basis. This role ensures consistent workflow execution, timely patient support, effective team coaching, and clear escalation pathways. Is responsible for planning, organizing, staffing, monitoring, coordinating, integrating, standardizing, assessing and improving the day-to-day operations in the assigned areas. The supervisor serves as the first point of contact for dissatisfied patient escalations, helping resolve concerns in real time while monitoring workload, quality, and staffing capacity so the team can support current demand, proactive outreach, and continued program growth.
Job Description:<div>
****Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.**** 
</div> 
EDUCATION:<ul><li>
HS Diploma or General Education Diploma (GED)</li></ul> 
TYPICAL EXPERIENCE:<ul><li>
5 years recent relevant experience</li></ul>
PREFERRED EXPERIENCE:<ul><li>
Healthcare customer support, contact center, patient access, or virtual care team supervision.</li><li>
Experience as a working supervisor supporting frontline calls, escalations, coaching, and workload balancing.</li><li>
Experience using Genesys or a similar contact center platform to monitor queue activity, agent performance, call volume, and service levels.</li><li>
Experience using Epic, including CRM, In Basket, patient chart review, documentation, and routing workflows.</li><li>
Experience monitoring call, CRM, and In Basket volume to support timely follow-up and staffing decisions.</li><li>
Experience with call quality review, patient escalation resolution, staff coaching, workflow standardization, and process improvement.</li></ul> 
SKILLS AND KNOWLEDGE:<ul><li>
This position requires critical thinking, complex problem solving, multi-tasking, decisive judgment and the ability to work with minimal supervision and ability to work in a demanding, fast-paced environment balancing multiple priorities while taking appropriate actions in challenging situations.</li><li>
Verbal and written communication skills.</li><li>
Ability to work with accuracy and speed in a fast-paced environment.</li><li>
Ability to self-organize and work with minimal supervision.</li><li>
Ability to remain calm and focused in a chaotic and/or noisy environment.</li><li>
Ability to type with accuracy and speed.</li><li>
Ability to operate multi-line phone.</li><li>
Ability to utilize databases to access and document information.</li><li>
Ability to operate office equipment such as printers, faxes, photocopiers and document imaging systems.</li></ul>
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). 
Job Shift:
Days
Schedule:
Full Time
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $101,462.40 to $152,193.60 / annual salary
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate&rsquo;s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health&rsquo;s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.</div>

Supervisor, Customer Support

SERVAL

<div><h1 class="jobSectionHeader">Who We Are</h1>
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end &mdash; replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. 
 
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don&rsquo;t just respond to requests &mdash; they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. 
 
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we&rsquo;re building the universal AI operations layer &mdash; a system of agents that sits across business functions and runs the workflows that keep modern companies moving. 
 
We&rsquo;re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
<h2 class="jobSectionHeader">About the role:</h2>
Serval is hiring a Product Marketing Manager to own how Serval shows up in the market: how we position the product, how we equip sales to win, and how we translate a fast-moving roadmap into stories buyers care about. You'll sit at the center of product, sales, and marketing, and you'll be a founding voice on the PMM function as it scales.
This is a builder role. You'll set the messaging foundation, run launches, and give the sales team the ammunition to close. If you want a defined playbook handed to you, this isn't the role. If you want to write the playbook, read on.<h2 class="jobSectionHeader">
What You'll Do:</h2><ul><li>
Own positioning and messaging for Serval: the narrative, the value props, and the differentiation against legacy ITSM and other AI point solutions. Make it sharp, make it true, make it repeatable.</li><li>
Lead product launches from tiering to GTM plan to execution, coordinating product, sales, and demand gen so releases land with customers and not just in a changelog.</li><li>
Build the sales enablement layer: pitch decks, one-pagers, battle cards, demo narratives, objection handling, and competitive intel that reps actually use.</li><li>
Become the resident expert on our buyers [IT, security, and ops leaders] and their world: their pain, their alternatives, their buying process. Turn that into messaging that resonates.</li><li>
Drive competitive intelligence: track the landscape, build the battle cards, and arm the field to win head-to-head.</li><li>
Partner with demand gen and content on campaigns, webinars, and thought leadership that move pipeline, not just impressions.</li><li>
Support pricing and packaging work with market and win/loss insight.</li><li>
Create customer-facing proof: case studies, ROI narratives, and reference content that make the value undeniable.</li></ul><h2 class="jobSectionHeader">
What you'll need:</h2><ul><li>
5+ years in product marketing, ideally in B2B SaaS sold to technical buyers [IT, security, DevOps, or infrastructure].</li><li>
A track record of owning positioning and launches end to end, not just contributing slides to someone else's plan.</li><li>
Strong writing. You can take a complex, technical product and make it clear, credible, and compelling to a busy executive.</li><li>
Deep comfort partnering with sales. You've built enablement that reps chose to use because it helped them win.</li><li>
Analytical instincts: you ground messaging in research, win/loss, and data, and you can tell the difference between a story that sounds good and one that closes.</li><li>
Bias to action and comfort with ambiguity. You thrive when the category is undefined and the answer isn't in a template.</li><li>
Bonus: experience with ITSM, IT operations, identity/access, security, or AI/agent products.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Impact: Be a key player in shaping the success of our product and company.</li><li>
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.</li><li>
Culture: Join a culture that values innovation, ownership, accountability, and fun.</li></ul>
Compensation Range: $180K - $250K</div>

Senior Product Marketing Manager

Taischaves

<h3>About the role</h3>We are seeking a dedicated Customer Service Representative to join our dynamic team in San Francisco. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and resolving inquiries to enhance customer satisfaction. Your contributions will be vital in maintaining strong relationships with our clients and ensuring that their needs are met efficiently and effectively.<h3>Key responsibilities</h3><ul><li>Act as the first line of communication for customer inquiries via phone, email, and chat, ensuring timely and accurate responses.</li><li>Troubleshoot customer issues by listening attentively and asking relevant questions to identify the root cause of their concerns.</li><li>Process customer orders, returns, and exchanges, ensuring a seamless experience from start to finish.</li><li>Maintain detailed records of customer interactions and transactions in our database to facilitate follow-up and performance tracking.</li><li>Collaborate with various departments, such as sales and technical support, to provide comprehensive solutions to customer issues and enhance service delivery.</li><li>Continuously seek opportunities to improve processes and enhance the customer experience based on feedback and observations.</li></ul><h3>Requirements</h3><ul><li>Excellent verbal and written communication skills, with a keen ability to convey information clearly and effectively.</li><li>Proficient in using customer service software and tools, with a strong comfort level in navigating various digital platforms.</li><li>Strong problem-solving skills and the ability to think critically under pressure to resolve customer issues quickly and efficiently.</li><li>A customer-centric attitude, demonstrating patience, empathy, and a genuine desire to assist customers.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail and managing multiple tasks effectively.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or support role, preferably within a similar industry.</li><li>Familiarity with CRM systems and practices to enhance customer relationship management.</li><li>Multilingual abilities, providing an edge in serving a diverse customer base.</li><li>Experience with conflict resolution techniques and managing difficult conversations with professionalism.</li><li>A passion for continuous learning and staying updated on industry trends and best practices in customer service.</li></ul><h3>Why join us</h3>Becoming part of our team means you will collaborate with talented professionals in an environment that values innovation and growth. You will have the opportunity to make a significant impact on the customer experience while developing your skills in a supportive atmosphere. We believe in empowering our employees and fostering a culture of inclusivity, where everyone’s contributions are recognized and valued. Join us in our mission to deliver exceptional service and create lasting relationships with our customers.

Customer Service Representative

FRONT

<div>Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune&rsquo;s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation. The Core AI team at Front leverages AI to build functionality across the entire breadth of the product. Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale.
What will you be doing?<ul><li>
Design, develop, and deploy generative AI applications using NodeJS &amp; TS that enhance product features and user experiences, focusing on agentic applications to automate resolving user inquiries.</li><li>
Collaborate with product teams to identify opportunities for applying generative AI to solve user needs and improve the platform's capabilities.</li><li>
Lead the exploration and implementation of state-of-the-art generative AI techniques, ensuring Front stays ahead of technological trends.</li><li>
Inform on AI model training and deployment infrastructure, ensuring scalability and efficiency.</li><li>
Dive deep into real-world data, ensuring high-quality model training and iteration</li><li>
Monitor and evaluate the performance of AI applications, making adjustments and improvements to ensure they meet our high standards.</li><li>
Keep abreast of the latest developments in machine learning and AI, advocating for best practices and integrating new technologies where appropriate.</li></ul>
What skills and experience do you need?
Must Have:<ul><li>
5+ years of experience in software development, with a strong focus on AI and machine learning projects.</li><li>
Demonstrable expertise in developing production applications using LLMs and Generative AI models, and familiarity with their underlying technologies.</li><li>
Strong experience with agentic methodologies, prompting techniques, RAG pipelines, evaluation mechanisms and fine-tuning LLMs preferred.</li><li>
High learning agility - you&rsquo;re excited when you encounter a problem you haven&rsquo;t seen before.</li><li>
Strong communication skills that illustrate a clear, structured thought process.</li></ul>
Should Have:<ul><li>
Excellent problem-solving abilities and the capacity to work both independently and as part of a team.</li><li>
Proficiency building production-grade web applications and demonstrated expertise in languages and concepts necessary to deliver these. Eg: Python, JS, TS, Database systems, etc.</li><li>
Strong communication skills, capable of explaining complex technical concepts to non-experts.</li><li>
Deep knowledge of algorithms, data structures, and principles of software engineering.</li></ul>
Nice to Have:<ul><li>
Knowledge in specialized machine learning areas (deep learning, reinforcement learning).</li><li>
Experience in SaaS or multiplayer application machine learning implementations.</li></ul>
Front operates on a hybrid model &mdash; we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer<ul><li>
Competitive salary</li><li>
Equity (we are post-series D &amp; backed by some of the best VCs in the US)</li><li>
Private health insurance, including plan options at no cost to employees</li><li>
Paid parental leave</li><li>
Flexible time off policy</li><li>
Flexibility to work from home Monday and Friday, unless posted as a fully remote role</li><li>
Mental health support with Workplace Options</li><li>
Family planning support with Maven</li><li>
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities</li><li>
Wellness Days - Fronteers get an additional day off on months with no holidays</li><li>
Winter Break - Our offices are closed from Christmas to New Year's Day!</li></ul>
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice &amp; EU Privacy Notice
Compensation Range: $205K - $238K</div>

Senior Applied AI Engineer

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