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account executive - enterprise gtm Jobs in San Francisco

account executive - enterprise gtm

account executive 2, growth mid-market - linkedin marketing solutions Jobs in San Francisco

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commercial account manager Jobs in San Francisco

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customer success manager

account manager

Adikteev

<div><ul><li>WHO WE ARE</li></ul>
Adikteev fuels the app ecosystem by inspiring users to engage with the apps they know and love. Specializing in user retention, we grow in-app revenue and build user loyalty with custom retargeting and CTV campaigns.
Operating globally from Paris, San Francisco, and Seoul, Adikteev has grown to over 100 employees and achieved 60% revenue growth this year.<div><ul><li> 
HOW WE MAKE AN IMPACT</li></ul></div><ul><li>Own it, Live it: Our top priority is making sure our customers are fully supported and engaged. We're not afraid to make decisive moves, embrace challenges, and see them through to the end.</li><li>Rolling with Changes: We don't just face challenges, we anticipate them. Agility is core to who we are, and we believe in continuous learning and improvement.</li><li>Making waves with purpose: We're here to make a difference. Every decision and action is aimed at creating a positive and meaningful impact.</li><li>The ADIKTEAM vibe: We're more than a team; we're the ADIKTEAM. Everyone plays a crucial role, and we're always looking for people who thrive in collaborative, supporting environments.</li></ul><div><ul><li> 
WHAT YOU WILL DO</li></ul></div>
We are looking for an Account Manager to join the US Account Management team and contribute to our company&rsquo;s continued growth.
Your responsibilities will include:<ul><li>
Ensure day-do-day communication and build long-term relationships with some of the top mobile apps, game developers and agencies in the US;</li><li>
Strive to understand business models &amp; focus areas of your clients and be their strategic partner to grow their mobile retargeting efforts;</li><li>
Take full accountability for campaign success from onboarding to evergreen status and partner closely with Sales and Campaign management team;</li><li>
Ensure ongoing monthly client budgets are maintained, fulfilled, and scaling;</li><li>
Provide clients with reporting and high-quality presentation, successfully demonstrating the value of Adikteev&rsquo;s services and offerings;</li><li>
Be responsible for client business reviews, communicate campaign optimisations and escalate any internal issues and concerns raised by clients;</li><li>
Work with Marketing to create value from the client in the form of case studies, product reviews, surveys.</li></ul><ul><li>WHO YOU ARE</li></ul>
You will be a good fit for the Account Management team at Adikteev if you have:<ul><li>
At least 2/3 years of experience in account management in the AdTech/gaming industry, ideally within the US market.</li><li>
Mobile marketing expert - excellent understanding of mobile KPIs, strategy and industry trends and ability to explain complex concepts in simple &amp; concise ways.</li><li>
Customer-obsessed with high standards for yourself, demonstrating world-class service to clients daily.</li><li>
Demonstrate good time and priority management to be able to be available for your clients as well as for your team.</li><li>
Ability to work in a fast-paced environment where change is frequent.</li><li>
High-degree of ownership.</li><li>
Team player with high level of autonomy.</li><li>
A native level in English.</li></ul><ul><li>PERKS AND BENEFITS</li></ul><ul><li>
Competitive Salary ;</li><li>
Performance-based Quarterly bonus with transparent KPIs ;</li><li>
Longevity bonus every 2 years ;</li><li>
Healthcare plan with excellent coverage (100% of the contribution covered by Adikteev) ;</li><li>
401k ;</li><li>
Unlimited PTOs ;</li><li>
4 1/2 days work week (Fridays afternoon off) ;</li><li>
Cellphone and commute reimbursement ;</li><li>
Flexible remote working policy ;</li><li>
Mental Health support ;</li><li>
Regular team-life event / activity ;</li><li>
Parental leave policy.</li></ul><ul><li>OUR PROCESS</li></ul>
What to expect as you move through our hiring process:<ul><li>
Call with M&eacute;lanie, Talent Acquisition Partner;</li><li>
Team fit interview with Toya, US Account Management Team Lead, and Lauren, Senior Account Manager;</li><li>
A case study to complete remotely and present to Ashmita, EMEA Account Management Team Lead, and Mohammad, Senior Account Manager;</li><li>
Final interview with Antoine, Chief Customer Operations, and Benoit, CHRO &amp; US Managing Director.</li></ul>
If you require accommodations at any stage of the application process, please let us know. It will be handled confidentially by our HR and recruitment team.<ul><li>OUR COMMITMENT</li></ul>
We&rsquo;re proud that our team already spans 22+ nationalities, diverse talent and unique backgrounds, and we want it to grow even more. If this role appeals to you, we welcome your application, even if you don&rsquo;t meet every single qualification. Not everyone gets through our hiring process, but your skills might be a great fit for another opportunity; now or in the future.
Adikteev is an equal opportunity employer. We are committed to building an inclusive environment for all employees, candidates, vendors and clients, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, marital status, or military status.</div>

Account Manager

InfluxData

<div>InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com.
We are looking for a results driven Account Manager to join our commercial team! In this role, you will manage a portfolio of around 40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend.
What you'll be doing
Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.<ul><li>
Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.</li><li>
Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities.</li><li>
Build and maintain strong relationships with key stakeholders within each account.</li><li>
Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.</li><li>
Monitor account health and proactively address potential risks to retention and growth.</li></ul>
What we're looking for<ul><li>
1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.</li><li>
Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.</li><li>
Strong communication, negotiation, and relationship building skills.</li><li>
Self motivated with the ability to work independently and as part of a team.</li></ul>
It&rsquo;s a bonus if you have:<ul><li>
Experience selling open source/SaaS</li><li>
Experience in NoSQL data technologies or other modern data platforms</li><li>
Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)</li></ul>
Applications will be accepted on a rolling basis.
Interview Information:
Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.
We offer fantastic benefits for full time employees; in the US these include:<ul><li>
Medical/dental/vision insurance with 100% coverage for employees</li><li>
Company contribution to your FSA</li><li>
Flexible Time Off - take the time you need</li><li>
Life Insurance, short and long term disability insurance</li><li>
401(k)</li><li>
Wellness programs</li><li>
Annual professional development budget</li><li>
Financial planning and legal advice</li></ul>
Our Core Values
Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:<ul><li>
We value each other</li><li>
We get stuff done</li><li>
We believe humility drives learning</li><li>
We embrace failure</li><li>
We are committed to open source</li></ul>
Visit our careers page to learn more about working at InfluxData.
InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by applicable law.
To view our Know Your Rights Poster click HERE
To view our CCPA policies click HERE
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing apply@influxdata.com.
InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.
Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to jobs@influxdata.com.
Compensation Range: $100K - $120K</div>

Commercial Account Manager

EBANX

<div>
 At EBANX, you'll help expand access to payments and technology in some of the world's most dynamic markets. We're a unicorn-status fintech, AI-powered, and scaling fast across 20+ countries and counting.
 
 
 Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.
 
 
 If you're looking to be part of a company that's transforming the future of payments with clarity, ambition, and real-world impact &mdash; we'd love to meet you.
 
 
 Our
 
 Commercial team
 
 is responsible for managing merchants who are reshaping the most promising markets around the world. From prospecting to long-term relationship management, we ensure every partner grows with us and achieves consistent results.
 
 
 It's the talent, dedication, and strategic mindset of this team that builds lasting partnerships and drives real impact across the markets we serve.
 
 
 
 Your day-to-day impact:
 
 
 
 <ul>
 <li>
 Oversee and grow a portfolio of strategic merchants by implementing commercial initiatives designed to drive consistent year-over-year revenue growth;
 </li>
 <li>
 Develop and drive a pipeline of new products, market expansion, and share-of-checkout opportunities to increase volume and revenue within a global strategic merchant relationship;
 </li>
 <li>
 Build and maintain trusted relationships, acting as the voice of the customer: understanding their priorities, pain points, and expansion plans, and communicating these effectively across internal cross-functional teams;
 </li>
 <li>
 Ensure outstanding internal and external communication &mdash; address client demands, convey compelling value propositions, and communicate EBANX's product roadmap or sensitive updates clearly;
 </li>
 <li>
 Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
 </li>
 <li>
 Collaborate closely with a diverse cross-functional team (product, marketing, operations, risk, legal, finance) to maximize merchant satisfaction and advocacy;
 </li>
 <li>
 Maintain a strong understanding of our competitive landscape and business strategy;
 </li>
 <li>
 Diligently report on sales pipeline progression within Salesforce, requiring strong organization and accuracy;
 </li>
 <li>
 Provide feedback to leadership on how to optimize the sales cycle, enhance sales channels, and strengthen brand positioning;
 </li>
 <li>
 Represent EBANX and its values with professionalism and positivity at all times;
 
 
 </li>
 </ul>
 
 Must-haves to shine in this role:
 
 
 
 <ul>
 <li>
 Proven experience as a Key Account Manager with a consistent record of exceeding targets;
 </li>
 <li>
 Previous experience of 5 years in the payments industry;
 </li>
 <li>
 Deep understanding of merchant payment environments and needs;
 </li>
 <li>
 Proven relationship building skills;
 </li>
 <li>
 Strong analytical skills, high attention to detail, and solid organizational ability;
 </li>
 <li>
 Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and maintain sales discipline;
 </li>
 <li>
 Self-starter comfortable in a fast-paced, entrepreneurial environment;
 </li>
 <li>
 Tenacious, resilient, and solution-oriented mindset;
 </li>
 <li>
 Excellent communication, presentation, and persuasion skills;
 </li>
 <li>
 Strong planning, prioritization, and time management discipline;
 </li>
 <li>
 Valid passport and willingness to travel (up to 30% of the time);
 </li>
 <li>
 Fluent English. A secondary language is a plus (Portuguese, Spanish, etc).
 </li>
 <li>
 Based in the San Francisco Bay Area
 
 
 </li>
 </ul>
 
 EBANX offers:
 
 
 
 <ul>
 <li>
 
 Performance Bonus:
 
 Annual bonus program based on company results.
 </li>
 <li>
 
 EBANX Education:
 
 Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
 </li>
 <li>
 
 EBANX Skills:
 
 Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
 </li>
 <li>
 
 Language Classes:
 
 Language classes to support your personal and professional development.
 </li>
 <li>
 
 Health &amp; Well-being:
 
 Medical and dental plans with extensive coverage, including dependents and wellness programs.
 </li>
 <li>
 
 Flexible Work Culture:
 
 Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
 </li>
 <li>
 
 Well-being Program:
 
 Access to activities and resources that promote physical and mental health.
 
 
 </li>
 </ul>
 Follow us on
 
 LinkedIn
 
 and check out our
 
 Instagram
 
 to learn more about the
 
 #ebanxlife
 
 .
</div>

Enterprise Key Account Manager

Corelight

<div>Do you want to help make the world safe from cyber attacks?

At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can&rsquo;t avoid leaving digital footprints on the networks they traverse. Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use, Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights. Our customers use these insights to speed incident response and proactively hunt for threats.

As a Technical Account Manager, you are the primary bridge between Corelight&rsquo;s cutting-edge technology and our most strategic global customers. You don&rsquo;t just resolve technical hurdles; you serve as a high-level consultant, empowering organizations to harness the full power of Zeek and Suricata to defend their mission-critical infrastructure. By translating complex network data into tangible security outcomes and advocating for customer needs directly with our Engineering and Product teams, you play a pivotal role in ensuring our partners stay ahead of evolving threats while directly influencing the future of our platform.

Specific Responsibilities:
<ul>
<li>Strategic Partnership: Establish and cultivate deep technical and executive relationships within strategic accounts to ensure long-term product alignment and satisfaction.</li>
<li>Value Realization: Partner with Sales teams to provide ongoing confirmation of the value Corelight products deliver, ensuring customers achieve their specific security objectives.</li>
<li>Custom Implementation: Work hands-on with customers to operationalize new features, utilize existing Zeek packages, and develop custom scripts to solve unique security challenges.</li>
<li>Cross-Functional Advocacy: Serve as the &quot;Voice of the Customer&quot; by coordinating with Engineering and Product Management to prioritize feature requests and communicate real-world impact.</li>
<li>Lifecycle Management: Guide customers through critical post-sales milestones, driving the successful adoption and operationalization of Corelight&rsquo;s suite of services.</li>
<li>Technical Troubleshooting: Perform expert-level configuration, hands-on troubleshooting, and technical demonstrations to resolve complex environment issues.</li>
<li>Operational Excellence: Maintain rigorous documentation of customer health and communication strategies within the ClientSuccess platform.</li>
</ul>
Being successful on this team requires:
<ul>
<li>Strategic Communication: The ability to translate granular technical details into clear, high-level business value for diverse audiences, from SOC analysts to C-suite executives.</li>
<li>Technical Agility: A &quot;lead-from-the-front&quot; mentality that balances high-level account strategy with the ability to dive deep into packet captures and scripts.</li>
<li>Proactive Problem Solving: A dedication to anticipating customer roadblocks before they occur and guiding them toward best-practice security architectures.</li>
<li>Collaborative Influence: The skill to navigate internal teams (Sales, Engineering, Product) to maintain customer momentum and drive product improvements.</li>
<li>Adaptability &amp; Availability: A commitment to supporting strategic customers during critical windows</li>
</ul>
Qualifications/Requirements:
<ul>
<li>Experience: 7+ years in a hands-on technical role such as security engineering, system administration, or network operations.</li>
<li>Domain Expertise: Subject matter expertise in network security, incident response, and threat hunting, including familiarity with Zeek, Suricata, and adjacent markets (EDR, SIEM, Splunk, ELK, etc.).</li>
<li>Networking Depth: Advanced understanding of network protocols (SMB, HTTP, DNS, TLS/SSL, X.509) and expert-level experience with packet analysis tools (Wireshark, tcpdump, PCAP).</li>
<li>Education: BS/BA or equivalent in a relevant field (Computer Science, Electrical Engineering, MIS).</li>
<li>Communication: Exceptional business writing and presentation skills; must be comfortable presenting to technical and executive stakeholders.</li>
<li>Mobility: Willingness and ability to travel, including international assignments.</li>
<li>Preferred: Professional or expert-level security certifications (CISSP, CISM, GIAC, etc.) are highly desirable.</li>
</ul>
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry. Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide. We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks. Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world. At Corelight, we take pride in the diversity of our backgrounds and perspectives, and we are committed to fostering an inclusive environment that strengthens our company. By embracing a wide range of experiences, backgrounds, neurodiversity, talents, and approaches to problem-solving, we aim to create a workplace where everyone can thrive and contribute their best.

We are looking forward to meeting you. Check us out at www.corelight.com
<div><div><div>Notice of Pay Transparency: 
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.</div><div>
Compensation Range</div><div>
$136,000&mdash;$190,000 USD</div></div></div></div>

Senior Technical Account Manager

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
We are looking for an experienced Enterprise Account Manager focused on the Fortune 1000 market segment. The ideal candidate has sales experience with a reputation for over-achieving quota by growing revenues in existing customers as well as penetrating new accounts. They should be a self-starter who is prepared to develop and execute against an account coverage plan and consistently deliver on revenue targets. The ideal candidate will possess both a sales and deep technical background that enables them to drive engagement at the CXO level as well as with software developers, IT architects, and other customer executives. This Account Manager will be an exceptionally strong analytical thinker who thrives in fast-paced and dynamic environments, with strong communication and presentation skills.
 
 
Roles &amp; Responsibilities:
 
 
<ul><li>Drive adoption in a defined set of accounts to meet or exceed revenue targets.</li><li>Develop and execute against a strategic plan that leads to the creation and maintenance of a robust sales pipeline including opportunities in existing accounts as well as driving net new business in untapped customers.</li><li>Manage numerous accounts concurrently and strategically</li><li>Create and articulate compelling value propositions around AWS.</li><li>Analyze sales data from your accounts to help evolve your strategy</li><li>Accelerate customer adoption through education and engagement</li><li>When appropriate, work with partners to manage joint selling opportunities</li><li>Assist customer in identifying use cases for priority adoption of Amazon Web Services as well as best practices implementations</li><li>Develop long-term strategic relationships with key accounts</li></ul> 
Key job responsibilities 
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
 
 
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. 
 
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Experience in a customer-focused field or business</li><li>6+ years of enterprise sales experience with proven track record of exceeding quota and driving ARR growth in complex B2B environments</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience building and cultivating relationships with internal and external stakeholders</li><li>Experience engaging and influencing C-level executives, both business and technical</li><li>6+ years of enterprise sales experience with proven track record of exceeding quota and driving ARR growth in complex B2B environments</li><li>3+ years of experience working with Insurance customers.</li><li>Strong understanding of cloud technologies and ability to articulate technical concepts to business audiences</li><li>Proven ability to quantify and communicate customer outcomes with measurable business impact</li><li>Bachelor's degree required; MBA or relevant advanced degree preferred</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually</div>

AWS Sr. Enterprise Account Manager, Financial Services, Insurance

Resilience

<div><div>About Us

At Resilience, we're creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities &ndash; and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries &ndash; Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations.

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&amp;O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience's team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
</div>Customer Success Manager

As a Customer Success Manager at Resilience, you will join a highly motivated team tasked with scaling the Customer Success organization and optimizing established processes. We are seeking an equally motivated, customer-centric CSM who's passionate about ensuring our customers maximize value and achieve their critical cyber risk management outcomes. Resilience is committed to helping organizations thoughtfully track, translate, and transfer their risk via our innovative Cyber Solutions offerings.

This position is full-time and remote-friendly. We have offices located in New York, Chicago, Cincinnati, Baltimore, and San Francisco

Responsibilities:
<ul>
<li>Proactively manage a portfolio of key accounts to drive adoption, demonstrate ROI, and help customers reduce cyber risk exposure. Ensure high-value, measurable outcomes.</li>
<li>Optimize and scale established Customer Success playbooks and processes (e.g., health scoring, renewal strategy, escalation management) to drive efficiency and support continued high-growth.</li>
<li>Act as the Voice of the Customer; synthesize feedback and collaborate directly with Product, Engineering, and Sales to drive product enhancements and optimize the overall customer journey.</li>
<li>Conduct rigorous, data-driven analysis on customer portfolios to prioritize opportunities and mitigate risk of churn; accurately forecast renewal and expansion opportunities.</li>
<li>Successfully identify and qualify opportunities for upselling/cross-selling, partnering seamlessly with the Sales team to achieve revenue expansion targets.</li>
<li>Nurture key customer relationships into strong advocates for Resilience, leading to new references and case studies.</li>
<li>Develop and deliver targeted training and enablement sessions to ensure end-user proficiency and deep platform adoption.</li>
</ul>
Qualifications:
<ul>
<li>Required: 6-10 years of progressive experience in a Customer Success or Account Management role within a B2B SaaS environment.</li>
<li>2+ years of professional experience in cybersecurity, cyber insurance, or risk management</li>
<li>Proven ability to navigate the entire customer lifecycle, ensuring successful strategic onboarding, executing high-impact Executive Business Reviews, and consistently achieving targets for Net Revenue Retention.</li>
<li>Exceptional emotional intelligence and a proven track record of building trust and driving high customer satisfaction and/or Net Promoter Score.</li>
<li>A proactive, self-starter mentality with the ability to thrive in a fast-paced, ambiguous start-up environment while bringing innovative ideas to drive customer adoption.</li>
<li>Outstanding communication and presentation skills, with the ability to effectively articulate complex technical and business value to all levels, from technical teams to C-suite executives.</li>
<li>Required: Bachelor's degree (BA/BS) or equivalent relevant practical experience.</li></ul><div> 
What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k/Pension

Professional development &amp; career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.</div></div>

Customer Success Manager

Verkada

<div><div><h3 class="jobSectionHeader">Who We Are</h3>

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. 
 
Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.</div><h3 class="jobSectionHeader">
About the Role</h3>

Verkada prides itself on maintaining a high hiring bar while bringing in diverse and unconventional backgrounds of driven individuals obsessed with their craft. As our AAE Sales Recruiting Manager, you will partner with our sales leaders and recruiters to help recruit passionate, driven talent to join our world-class sales organization.

You will have high visibility and a direct impact on mentoring our recruiters and scaling our sales teams for current and future offices, and working in collaboration with high-impact teams.

This position is hybrid out of our San Mateo office.
<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Partner with the sales and recruiting leadership team to drive the overall success of the team.</li>
<li>Mentor, manage, and scale a team of early career Recruiting Associates to deliver excellent performance, develop their recruiting expertise, and facilitate their professional development to grow their careers at Verkada.</li>
<li>Value creativity, innovation, collaboration and process amongst your team and the organization.</li>
<li>Own and run the university recruiting operations for the Associate Account Executive Program across all offices. This includes building and maintaining strong relationships with the schools year over year.</li>
<li>Partner with Leadership across the organization to understand their hiring objectives and develop recruiting strategies to achieve and surpass targets.</li>
<li>Use data to evaluate, analyze and optimize current hiring processes and present hiring data and insights to Leadership.</li>
<li>Consistently generate a healthy pipeline of high quality candidates by driving creative initiatives across branding, events, and employee referral channels.</li>
</ul><h3 class="jobSectionHeader">What You Bring</h3>
<ul><li>7+ years of full-cycle recruiting experience.</li>
<li>3+ years of leadership experience.</li>
<li>2+ years of university recruiting experience is a plus.</li>
<li>Experience in sales or business recruiting is a plus.</li>
<li>Ability to develop recruiters through coaching, mentorship, and guidance to support their career growth and advancement.</li>
<li>Experience in partnering, influencing, and driving change with senior level management.</li>
<li>Ability to connect and effectively communicate with people of all levels.</li>
<li>Experience thriving and prioritizing in an ever-changing environment.</li>
<li>Knowledge of Greenhouse (ATS) &amp; GoodTime.io (not required, but nice to have).</li>
<li>This role is based in San Mateo, CA (HQ)</li>
<li>The role is hybrid and will require travel to other offices and recruiting events.</li>
</ul><h3 class="jobSectionHeader">Employee Benefits</h3>

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
<ul>
<li>Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans</li>
<li>Nationwide medical, vision and dental coverage</li>
<li>Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options</li>
<li>Expanded mental health support</li>
<li>Paid parental leave policy &amp; fertility benefits</li>
<li>Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time</li>
<li>Professional development stipend</li>
<li>Wellness/fitness benefits</li>
<li>Healthy lunches provided daily</li>
<li>Commuter benefits</li>
</ul><h3 class="jobSectionHeader">Additional Information</h3>
<ul><li>You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.</li>
</ul><div><h3 class="jobSectionHeader">Verkada Is An Equal Opportunity Employer</h3>

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy.</div></div>

Sales Recruiting Manager (AAE)

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