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ai customer education lead

Broccoli AI

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We've grown from $0 to millions in ARR in under a year</li><li>
We're trusted by both single-location operators and the largest PE-backed roll-ups</li></ul><h2 class="jobSectionHeader">
Raised $25M+ from Khosla Ventures and YC 
</h2><h2 class="jobSectionHeader">
The Role</h2>
The hardest part of bringing AI into a contractor's operations isn't the software &mdash; it's getting the people at the desk and in the field confident enough to trust it and use it well. This role owns that.
It's a two-sided job, and both sides run on AI. You'll teach our customers how to use a product that is itself AI-native &mdash; and you'll use AI to build the training, spot where customers get stuck, and generate documentation faster than a traditional education team ever could.
It's a foundational, build-from-scratch role: instead of following a playbook, you'll write it. There's no dedicated owner today &mdash; just early proof (a handful of job aids, a few videos, some onboarding notes) and a lot of open space. You'll be the first person to own customer education end-to-end: build on what exists, then decide what it becomes. You're not tied to any one format &mdash; video, in-product guidance, live sessions, interactive walkthroughs, or something no one's tried yet &mdash; whatever gets customers confident.
The goal is simple: every customer goes live and gets value from Broccoli without needing a person in the room for every step.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Own customer education end to end and build it into a scalable system.</li><li>
Design the framework and roadmap for the education system.</li><li>
Teach the people who work with Broccoli day to day how to get the most out of an AI-native product &mdash; choosing the formats that fit each audience, from job aids to video to in-product guidance and beyond.</li><li>
Use AI to build the material: draft lessons, produce docs, and analyze friction faster than a traditional team could.</li><li>
Design education around the key moments customers interact with Broccoli, so adoption feels natural and low-friction from day one.</li><li>
Meet customers where they are: connect what they already do to how Broccoli helps, so getting started feels obvious, not intimidating.</li><li>
Build a certification program that turns proficiency into something measurable.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
4+ years building training, education, or instructional content that real people used to adopt a tool.</li><li>
Built education or training programs from the ground up &mdash; not just run someone else's.</li><li>
Can produce, not just plan &mdash; you can ship a job aid, a video, or a walkthrough yourself without a big team behind you.</li><li>
Turn messy, real-world workflows into clear, confidence-building lessons.</li><li>
AI-native &mdash; you use Claude and other AI tools daily to build training, analyze friction, and move faster than a traditional team could.</li><li>
Opinionated about formats and tools, and curious enough to try approaches others haven't.</li><li>
Comfortable being the first and only owner of a function, deciding what matters and what waits.</li><li>
Comfortable getting fluent in a trade-heavy customer base fast &mdash; our customers are plumbers, HVAC techs, and electricians, and you'll need to speak their language.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Experience in home services (HVAC, plumbing, electrical, roofing) &mdash; e.g., you've supported teams on tools like ServiceTitan, or run operations inside one.</li><li>
Startup experience.</li><li>
Spanish fluency.</li></ul>
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Education Lead

Decagon

<div>About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block&rsquo;s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We&rsquo;re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We&rsquo;re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values &mdash; Just Get It Done, Invent What Customers Want, Winner&rsquo;s Mindset, and The Polymath Principle &mdash; shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences &mdash; ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will<ul><li>
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.</li><li>
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment</li><li>
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications</li><li>
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling</li><li>
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity</li><li>
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements</li></ul>
Your background looks something like this<ul><li>
Have 5+ years of hands-on application security engineering experience</li><li>
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment</li><li>
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications</li><li>
Experience implementing application security testing tools and integrating security into CI/CD pipelines</li><li>
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks</li><li>
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements</li></ul>
Even better<ul><li>
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections</li><li>
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data</li><li>
Familiarity with Google Cloud application security services and container security best practices</li><li>
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective</li><li>
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar</li></ul>
Compensation
$200K &ndash; $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:<ul><li>
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)</li><li>
Medical, Dental, and Vision benefits for you and your family</li><li>
Life Insurance and Disability Benefits</li><li>
Retirement Plan (e.g., 401K, pension)</li><li>
Parental Leave</li><li>
Fertility and family building benefits through Carrot</li><li>
Daily lunches and snacks in the office to keep you at your best</li></ul>
These benefits are described in more detail in Decagon&rsquo;s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Compensation Range: $200K - $330K</div>

Senior Security Engineer

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. 
 
We have expanded from voice into three main platforms:<ul><li>
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</li><li>
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</li><li>
ElevenAPI gives developers access to our leading AI audio foundational models.</li></ul>
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul><h2 class="jobSectionHeader">
About the Role</h2>
As Mid-Market Lead, you will be the strategic driver behind scaling and optimizing our Mid-Market AE organization. You&rsquo;ll own revenue outcomes and team performance across our Mid-Market segment, with a strong focus on building repeatable, high-velocity sales motions. This role blends hands-on leadership with strategic execution in a fast-growing environment.
In this role, you will:<ul><li>
Define and execute the go-to-market strategy for U.S. Mid-Market accounts, including quotas, segmentation, and territory design.</li><li>
Lead, coach, and scale a team of Mid-Market AEs, owning recruiting, onboarding, enablement, and performance management.</li><li>
Own pipeline health and forecasting, driving consistency and improving conversion rates across each stage of the funnel.</li><li>
Develop and refine sales playbooks, motions, objection frameworks, and deal models tailored to Mid-Market buyers and voice AI / conversational use cases.</li><li>
Partner cross-functionally with Marketing, Product, Growth, and Customer Success to align positioning, messaging, and expansion opportunities.</li><li>
Establish feedback loops by synthesizing insights from prospects and customers to help inform GTM strategy and product roadmap decisions.</li></ul><h2 class="jobSectionHeader">
Requirements</h2><ul><li>
7+ years of SaaS or technology sales experience, with meaningful experience leading or scaling Mid-Market AE teams.</li><li>
Demonstrated success surpassing revenue targets in a Mid-Market or velocity-oriented sales environment.</li><li>
Strong command of sales metrics, funnel optimization, forecasting, and process rigor.</li><li>
Experience selling technical, AI, or API-driven solutions to Director- and VP-level stakeholders.</li><li>
Excellent communication skills and ability to influence across teams and seniority levels.</li><li>
Comfortable operating in fast-paced, ambiguous, high-growth environments with high ownership.</li></ul><h2 class="jobSectionHeader">
Location</h2>
This role is remote across the US, with the option to work from our San Francisco or New York offices if preferred.
#LI-remote</div>

Account Executive Lead - North America - Mid-Market

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 to millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><div> 
</div><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You&rsquo;ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer&rsquo;s own numbers. You won&rsquo;t do it alone &mdash; you&rsquo;ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You&rsquo;ll do this across a portfolio of customers at once, and you&rsquo;ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work &mdash; you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you&rsquo;re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It&rsquo;s an early, high-ownership role with real room to grow as we scale.<div> 
</div><h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Own the rollout. Take customers from signed to fully live on the platform &mdash; scoping, configuration, launch, and adoption across the front office, technicians, and locations.</li><li>
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.</li><li>
Drive adoption and value. Make sure customers are using the platform deeply and getting real results &mdash; and quantify it in hard numbers (ROI, revenue, conversion, labor savings).</li><li>
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.</li><li>
Be the customer&rsquo;s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.</li><li>
Partner with engineering. Work hand in hand with our forward-deployed engineers &mdash; they handle the deep technical build, you own the customer, the configuration, and the outcome.</li><li>
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.</li><li>
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
4&ndash;8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).</li><li>
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you&rsquo;ve turned toward customers and business outcomes.</li><li>
A track record of getting customers live and adopting &mdash; ideally across a portfolio, and ideally with SMB or multi-location operators.</li><li>
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.</li><li>
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.</li><li>
Comfort in the data yourself &mdash; you can pull the numbers, show the impact, and tell the story.</li><li>
Strong presence with both senior leaders and frontline operators; you can earn a shop owner&rsquo;s trust as easily as an executive&rsquo;s.</li><li>
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.</li><li>
Excited to work in person 5 days a week in San Francisco with the team.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
You&rsquo;ve owned a platform migration or major product rollout across many customers or locations.</li><li>
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.</li><li>
Startup experience.</li></ul><div></div> 
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Transformation Lead

FRONT

<div>Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune&rsquo;s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation. The Core AI team at Front leverages AI to build functionality across the entire breadth of the product. Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale.
What will you be doing?<ul><li>
Design, develop, and deploy generative AI applications using NodeJS &amp; TS that enhance product features and user experiences, focusing on agentic applications to automate resolving user inquiries.</li><li>
Collaborate with product teams to identify opportunities for applying generative AI to solve user needs and improve the platform's capabilities.</li><li>
Lead the exploration and implementation of state-of-the-art generative AI techniques, ensuring Front stays ahead of technological trends.</li><li>
Inform on AI model training and deployment infrastructure, ensuring scalability and efficiency.</li><li>
Dive deep into real-world data, ensuring high-quality model training and iteration</li><li>
Monitor and evaluate the performance of AI applications, making adjustments and improvements to ensure they meet our high standards.</li><li>
Keep abreast of the latest developments in machine learning and AI, advocating for best practices and integrating new technologies where appropriate.</li></ul>
What skills and experience do you need?
Must Have:<ul><li>
5+ years of experience in software development, with a strong focus on AI and machine learning projects.</li><li>
Demonstrable expertise in developing production applications using LLMs and Generative AI models, and familiarity with their underlying technologies.</li><li>
Strong experience with agentic methodologies, prompting techniques, RAG pipelines, evaluation mechanisms and fine-tuning LLMs preferred.</li><li>
High learning agility - you&rsquo;re excited when you encounter a problem you haven&rsquo;t seen before.</li><li>
Strong communication skills that illustrate a clear, structured thought process.</li></ul>
Should Have:<ul><li>
Excellent problem-solving abilities and the capacity to work both independently and as part of a team.</li><li>
Proficiency building production-grade web applications and demonstrated expertise in languages and concepts necessary to deliver these. Eg: Python, JS, TS, Database systems, etc.</li><li>
Strong communication skills, capable of explaining complex technical concepts to non-experts.</li><li>
Deep knowledge of algorithms, data structures, and principles of software engineering.</li></ul>
Nice to Have:<ul><li>
Knowledge in specialized machine learning areas (deep learning, reinforcement learning).</li><li>
Experience in SaaS or multiplayer application machine learning implementations.</li></ul>
Front operates on a hybrid model &mdash; we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer<ul><li>
Competitive salary</li><li>
Equity (we are post-series D &amp; backed by some of the best VCs in the US)</li><li>
Private health insurance, including plan options at no cost to employees</li><li>
Paid parental leave</li><li>
Flexible time off policy</li><li>
Flexibility to work from home Monday and Friday, unless posted as a fully remote role</li><li>
Mental health support with Workplace Options</li><li>
Family planning support with Maven</li><li>
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities</li><li>
Wellness Days - Fronteers get an additional day off on months with no holidays</li><li>
Winter Break - Our offices are closed from Christmas to New Year's Day!</li></ul>
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice &amp; EU Privacy Notice
Compensation Range: $205K - $238K</div>

Senior Applied AI Engineer

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Homebase

<div>Hi, Future Homie!
At Homebase, you&rsquo;ll join a team that&rsquo;s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We&rsquo;re not just building an app&mdash;we&rsquo;re building unstoppable teams. So what do you say, are you in? 
 Your Impact Starts Here
We're seeking a hands-on, creative Social Media Manager to build Homebase's organic social presence from the ground up. You'll own our content calendar, create native content on Instagram and TikTok, manage influencer and customer relationships, and coordinate across teams to keep our social channels moving at pace. This is a builder role &mdash; you'll be expanding on our foundations and building the systems to scale.<h2 class="jobSectionHeader">
These are the key ways you'll contribute and create impact in this role:</h2><ul><li>
Content Planning &amp; Publishing: Own the content calendar end-to-end, coordinating content development across internal and external teams, plus developing content yourself. Ensure all content is briefed, scheduled, and published on time.</li><li>
Content Creation: Develop native content for Instagram and TikTok &mdash; from concept through posting. Stay ahead of platform trends and publish content that resonates with small business owners and their teams.</li><li>
Customer &amp; Influencer Outreach: Build and manage relationships with customers and creators to generate authentic content for Homebase. Lead outreach and ongoing communications &mdash; from first contact through content delivery.</li><li>
Community Management: Be the voice of Homebase in the comments. Monitor and respond to comments, DMs, and mentions across platforms to drive two-way engagement and build a loyal, active community.</li><li>
Performance Reporting: Track and report on engagement metrics regularly, surfacing insights that inform content decisions and demonstrate impact against business and campaign goals.</li><li>
Team Coordination: Work closely with the Creative team on quality content and share best-performing content with the Growth team to support paid social campaigns.</li></ul>
The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:<ul><li>
Social Media Experience: 3-5 years managing organic social media for a consumer or SMB brand, with a portfolio that demonstrates creative content and measurable engagement growth.</li><li>
Native Content Creator: Comfortable producing your own Instagram and TikTok content &mdash; shooting/designing, editing, and publishing &mdash; and staying current on what's performing on each platform.</li><li>
Customer &amp; Influencer Outreach: Experience managing creator or customer relationships end-to-end, from outreach and contracting through content delivery. Familiarity with tools like Aspire or similar influencer management platforms is a plus.</li><li>
Organizational skills: Experience managing a high-volume content calendar across multiple contributors, content streams, and deadlines.</li><li>
Analytical Mindset: Comfortable pulling reports from social analytics tools and translating engagement metrics into clear, actionable recommendations for the team.</li><li>
Embraces AI: Expected to continuously experiment with AI tools to improve workflows and scale impact.</li><li>
Builder Mentality: Energized by building systems and workflows from scratch, not just maintaining them. You're comfortable with ambiguity, operate well without heavy infrastructure, and move fast once you have direction.</li><li>
Team Player: Proven ability to work cross-functionally and communicate clearly with creative, organic, and freelance partners. Strong at managing up and keeping stakeholders aligned without being asked twice.</li></ul>
 The Homie Way - These principles guide everything we do&mdash;from how we work and make decisions to how we show up for each other.<ul><li>
Be Customer Obsessed &ndash; Solve problems with empathy and creativity.</li><li>
Move Fast, Learn Fast &ndash; Experiment, take action, and grow every day.</li><li>
Own Your Impact &ndash; Think big, focus on what matters, and make decisions you stand behind.</li><li>
Master Your Craft &ndash; Excellence fuels impact&mdash;show up, step up, and make your mark.</li><li>
Win Together &ndash; Put goals over roles, lead with trust, and connect to our mission and each other.</li></ul>
What We Offer (United States)<ul><li>
Ownership &amp; Financial Security: Stock options + 401(k) with 4% match</li><li>
Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options</li><li>
Flexible Time: Unlimited PTO (salaried) + company holidays</li><li>
AI access, for real: We invest in builders and believe that curiosity shouldn't have a paywall. That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft.</li><li>
Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)</li><li>
Protection Plans: Life insurance + short/long-term disability coverage</li><li>
Work Your Way: Work From Anywhere Month + meeting-free weeks yearly</li><li>
Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days</li><li>
Our Hybrid Rhythm: We believe collaboration drives impact. That&rsquo;s why Tuesday and Wednesday are our required in-office days&mdash;a time to move faster as a team, build deeper connections, make better decisions, and build together.</li></ul>
What We Offer (Canada)<ul><li>
Ownership &amp; Savings: Stock options + TFSA/RRSP with 4% company match</li><li>
Health &amp; Wellness: Comprehensive medical, dental, and vision for you and your dependents</li><li>
Time Flexibility: Flex time off + company holidays + designated focus periods</li><li>
AI access, for real: We invest in builders and believe that curiosity shouldn't have a paywall. That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft.</li><li>
Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)</li><li>
Work Your Way: Work From Anywhere Month + meeting-free weeks yearly</li><li>
Protection Plans: Life insurance + short/long-term disability coverage</li><li>
Workspace Perks: Meals provided, team offsites, and Customer Days
</li><li>Our Hybrid Rhythm: We believe collaboration drives impact. That&rsquo;s why Tuesday and Wednesday are our required in-office days&mdash;a time to move faster as a team, build deeper connections, make better decisions, and build together.</li></ul>
What to Expect During the Interview Process
<ul><li>Meet the Talent Acquisition team, Rachel U.</li><li>
Meet the Hiring Manager, Katie D.</li><li>
Participate in a Case Study &amp; Presentation</li><li>
Meet with Cross-functional Partners, Chy S. &amp; Paxton M.</li><li>
Meet the Head of Growth Marketing, Jenna B.</li><li>
Background Check + Offer Stage</li><li>
Welcome to the team, Homie 
 
</li></ul>Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms&mdash;so if you're excited about this role, even if you don&rsquo;t meet 100% of the qualifications, we encourage you to apply!
Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Hey, We&rsquo;re Homebase
Homebase is the everything app for hourly teams&mdash;built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we&rsquo;ve tracked over a billion hours for 2M+ workers&mdash;and we&rsquo;re just getting started.
At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know&mdash;we&rsquo;re committed to ensuring fair and equitable access for all.
Compensation Range: $75K - $120K</div>

Social Media Manager (Hybrid)

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