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<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 EY is a global leader in Assurance, Consulting, SaT (Strategy &amp;Transactions) and Tax services.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. Our offices around the world use the same methodology and are linked through an integrated technology platform to enable instantaneous communication and collaboration among team members, regardless of location. As a member of EY Global, in T&uuml;rkiye we operate in 6 offices located in &Idot;stanbul, Ankara, Bursa, &Idot;zmir and Adana, with more than 1800 people for over 40 years.
 
 
 At EY, we empower our 400.000 people in more than 150 countries with the right mindsets and skills to navigate what&rsquo;s next, become the transformative leaders the world needs, pursue careers as unique as they are, and build their own exceptional EY experiences. We work together across our full spectrum of services and skills so that business, people and the planet can thrive together.
 
 
 Together, all in, to build a better working world.
 
 
 We are looking for a
 
 Senior AI Consultant (ML/LLM Operations
 
 ) to join our Technology Consulting team, driving innovation through advanced AI and large language model solutions.
 
 
 
 What We Look For
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related technical field.
 </li>
 <li>
 5+ years of experience in AI, MLOps, or related consulting roles.
 </li>
 <li>
 Strong expertise in Python or R, specializing in machine learning and natural language processing (NLP) workflows.
 </li>
 <li>
 Proven experience with containerization (Docker) and orchestration (Kubernetes) technologies.
 </li>
 <li>
 Deep familiarity with leading cloud platforms (AWS, Azure, GCP) and their AI/ML offerings.
 </li>
 <li>
 Hands-on experience with modern CI/CD pipelines and version control systems (e.g., Git, GitHub).
 </li>
 <li>
 Practical knowledge of large language models (LLM), including frameworks such as TensorFlow, PyTorch, Hugging Face, or OpenAI.
 </li>
 <li>
 Experience developing and optimizing NLP solutions, including prompt engineering, fine-tuning, and deploying LLMs in production environments.
 </li>
 <li>
 Expertise in data modeling, ETL processes, and big data technologies (e.g., Apache Spark, Hadoop).
 </li>
 <li>
 Proven capability to mentor and guide junior team members and manage complex AI projects.
 </li>
 <li>
 Strong analytical, strategic thinking, and problem-solving skills.
 </li>
 <li>
 Excellent communication and presentation abilities, thriving in collaborative consulting environments.
 
 
 </li>
 </ul>
 
 What We Offer You
 
 
 
 <ul>
 <li>
 An engaging and forward-thinking environment where you can shape transformative AI solutions.
 </li>
 <li>
 Opportunities to work with cutting-edge AI and LLM technologies.
 </li>
 <li>
 A collaborative, inclusive culture that values continuous learning, professional growth, and innovation.
 
 
 </li>
 </ul>
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

EY Türkiye - Senior AI Consultant (ML/LLM Operations)

Invisible Agency

Are you a Georgian language expert eager to shape the future of AI? Large-scale language models are evolving from simple tools into powerful engines of understanding, communication, and learning. With high-quality training data, tomorrow's AI can deliver more natural, accurate, and culturally aware language experiences across education, technology, and global communication. That training data begins with you—your linguistic expertise will help power the next generation of AI.
 
We're looking for a highly skilled Georgian Language Specialist to help evaluate, annotate, and refine AI-generated content. You'll work with cutting-edge AI systems, assessing the accuracy, fluency, and cultural relevance of Georgian text, while providing expert feedback to improve model performance.
 
On a typical day, you will review Georgian text outputs, correct linguistic errors, ensure proper grammar and idiomatic usage, and contribute to the development of evaluation guidelines. You'll collaborate with cross-functional teams to enhance data quality and model understanding of Georgian language and culture.
 
Fluency in Georgian and English is required. A background in linguistics, translation, language education, or related fields is preferred. Strong attention to detail, cultural awareness, and excellent communication skills are essential. Prior experience with AI training, localization, or content evaluation is a plus but not required.
 
Ready to bring your Georgian language expertise to the frontier of AI development? Apply today and help shape the technology that will bridge communication across cultures.
 
We offer a pay range of $6 to $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor, you'll supply a secure computer and high-speed internet connection; company-sponsored benefits such as health insurance and PTO do not apply.
 
Job title: Georgian Language Specialist – AI Trainer
 Employment type: Contract
 Workplace type: Remote
 Seniority level: Entry Level

Georgian Language Specialist - AI Trainer

Yıldız Tech

<div>
 
 The story of Y&inodot;ld&inodot;z Holding, which started with biscuit production in Istanbul in 1944, continues today with our food-snack products that we have reached 4 billion people in 5 continents with more than 300 brands and with our retail companies all over Turkey. With our 80 thousand employees, the majority of whom are located in Turkey, we aim to reach the better without stopping, and we produce a wide range of products from biscuits to chocolate, from frozen food to packaging in a total of 45 factories, 20 of which are abroad. We always raise the bar in economic contribution, employment, exports, social solidarity and sustainability. We give priority to social contribution with the principle of "Make Happy Be Happy" and we have been producing happiness for more than 80 years with our products, services and sustainable social responsibility understanding.
 
 
 
 
 
 
 
 
 Our company Y&inodot;ld&inodot;z Tech, established to support the software development journeys of our digital applications within our group and to create innovative solutions, aims to enable our customers operating in the e-commerce sector to make the most of next-generation technologies, achieve success through digital and analytical solutions, and capitalize on emerging opportunities to attain sustainable benefits.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 Y&inodot;ld&inodot;z Tech's Digital Transformation organization is seeking a
 
 Data Scientist / Senior Data Scientist
 
 to shape the vision, define the strategy, and drive the execution of our data-driven initiatives. In this role, you will understand user needs and business objectives, facilitate the development of data models and analytics solutions, and support data-driven decision-making processes.
 
 
 
 
 
 
 
 
 
 
 
 
 What Awaits You, What Will Be Your Responsibilities?
 
 
 
 
 
 <ul>
 <li>
 
 Researching, designing, implementing, and evaluating
 
 machine learning approaches and models.
 </li>
 <li>
 Assisting in analyzing
 
 large datasets
 
 using statistical techniques and machine learning algorithms.
 </li>
 <li>
 Supporting the development, implementation, and evaluation of
 
 predictive models
 
 and
 
 data-driven solutions
 
 to address business challenges.
 </li>
 <li>
 
 Preprocessing and cleaning raw data
 
 to ensure its quality, integrity, and usability for analysis.
 </li>
 <li>
 Applying
 
 data wrangling techniques
 
 to handle missing values, outliers, and inconsistencies in the data.
 </li>
 <li>
 Creating
 
 visualizations, charts, and dashboards
 
 to communicate insights and findings from data analysis effectively.
 </li>
 <li>
 Collaborating with
 
 senior data scientists, analysts
 
 , and
 
 business stakeholders
 
 to understand project requirements and objectives.
 </li>
 <li>
 Contributing ideas and insights to
 
 team discussions
 
 and brainstorming sessions.
 </li>
 <li>
 Staying updated on the latest
 
 trends, tools
 
 , and techniques in
 
 data science
 
 and
 
 machine learning
 
 .
 </li>
 <li>
 Documenting
 
 analysis methods
 
 , findings, and results in clear and concise reports.
 </li>
 <li>
 Preparing
 
 presentations
 
 and
 
 documentation
 
 to communicate project outcomes to stakeholders and team members.
 </li>
 <li>
 
 Deploying machine learning models
 
 into production environments using containerization, orchestration, and model serving frameworks.
 </li>
 <li>
 Exploring, fine-tuning, and applying
 
 Large Language Models (LLMs)
 
 and
 
 agentic AI solutions
 
 to address business needs and automation opportunities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What will be the qualifications we expect from you?
 
 
 
 
 
 <ul>
 <li>
 BS Degree in Statistics, Computer Science/Engineering, Industrial Engineering (or other related engineering fields).
 </li>
 <li>
 Good command of SQL.
 </li>
 <li>
 Strong programming and scripting skills in
 
 Python
 
 (packages: pandas, NumPy, matplotlib, scikit-learn, TensorFlow, PySpark, etc.).
 </li>
 <li>
 Minimum
 
 3 / 5 years of experience
 
 in related fields.
 </li>
 <li>
 Hands-on project experience in some of the following areas:
 </li>
 <li>
 
 Predictive analytics
 
 : cross-sell/up-sell modelling, churn prediction, demand forecasting, time series analysis.
 </li>
 <li>
 
 Customer analytics
 
 : segmentation, recommendation systems.
 </li>
 <li>
 
 AI and machine learning applications
 
 : image processing, natural language processing (NLP).
 </li>
 <li>
 Excellent command of English.
 </li>
 <li>
 Ability to manage a variety of cross-organizational projects (scope, stakeholders, desired outcomes), working closely with a broad range of internal and external teams.
 </li>
 <li>
 Effective communication skills.
 </li>
 <li>
 Analytical perspective.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 The following qualifications are a plus:
 
 
 
 
 
 <ul>
 <li>
 Understanding and hands-on experience with
 
 Large Language Models (LLMs)
 
 and
 
 agentic AI frameworks
 
 , including
 
 fine-tuning
 
 ,
 
 embedding models
 
 ,
 
 prompt engineering
 
 , or
 
 agent orchestration
 
 (e.g., LangChain, OpenAI APIs, Hugging Face Transformers).
 </li>
 <li>
 Hands-on experience in deploying machine learning models using tools such as
 
 Docker
 
 ,
 
 Kubernetes
 
 , and
 
 CI/CD pipelines
 
 (e.g., Jenkins, GitLab CI).
 </li>
 <li>
 Familiarity with
 
 model serving frameworks
 
 such as
 
 MLflow
 
 ,
 
 FastAPI
 
 , or
 
 TorchServe
 
 .
 </li>
 <li>
 Practical experience with cloud platforms such as
 
 AWS
 
 and/or
 
 Azure
 
 , especially in
 
 infrastructure management
 
 ,
 
 data storage
 
 ,
 
 networking
 
 , and
 
 resource provisioning
 
 (e.g., S3, Blob Storage, EC2, VMs, IAM).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Which skills will highlight you?
 
 
 
 
 
 <ul>
 <li>
 Strong problem-solving and analytical thinking skills.
 </li>
 <li>
 Effective communication and collaboration abilities.
 </li>
 <li>
 Ability to manage and prioritize multiple projects and tasks simultaneously.
 </li>
 <li>
 Hands-on experience in
 
 deploying machine learning models
 
 into production environments.
 </li>
 <li>
 Curiosity and practical experience with
 
 Large Language Models (LLMs)
 
 and
 
 agentic AI frameworks
 
 .
 </li>
 <li>
 Team spirit and leadership in collaborative environments.
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni i&ccedil;in ; https://www.yildizholding.com.tr/tr/kisisel-verilerin-korunmasi sayfam&inodot;z&inodot; ziyaret edebilirsiniz.&rdquo;
 
</div>

Data Scientist / Senior Data Scientist

Supplementler.com

<div>
 
 
 About Us
 
 
 
 Founded in 2012 and based in Istanbul, Dikey Vitamin A.&Scedil;. is Turkey's fastest-growing company in the sports and healthy living sector. We operate three e-commerce websites:
 
 <ul>
 <li>
 
 Supplementler.com
 
 (sports supplements),
 </li>
 <li>
 
 Vitaminler.com
 
 (vitamins, minerals, and healthy snacks),
 </li>
 <li>
 
 Fitmoda.com
 
 (sports equipment and textile products).
 </li>
 </ul>
 
 Alongside our own brands, we also offer products from other well-known industry brands. We have a network of stores and vending machines across Turkey and operate the online health portal
 
 Fithub.com.tr
 
 . Our new-generation flexible gym membership system,
 
 Sporcard
 
 , is also part of our company.
 
 
 In 2021, we strengthened our position by receiving investment from
 
 Nestl&eacute; Health Science
 
 , the global leader in the nutrition sector.
 
 
 With over 450 employees, we consider ourselves one big family. We believe that happy employees lead to happy customers, and we make people our top priority. We promote a positive, collaborative, and social work environment, focusing on teamwork and responsibility to achieve great results.
 
 
 
 
 
 
 Job Opportunity:
 
 Digital Media Communication Specialist
 
 
 We are currently looking for a Digital Media Communication Specialist to join our dynamic team at our headquarters in Maslak, Istanbul.
 
 
 
 
 
 
 Your Role:
 
 
 <ul>
 <li>
 Manage content creation for our social media channels, including posts, reels, and stories, following the brand strategy.
 </li>
 <li>
 Plan, run, and report on influencer collaborations.
 </li>
 <li>
 Work closely with the creative team (designers, video producers, copywriters) to deliver projects.
 </li>
 <li>
 Use AI tools (for visuals, text, and video) to support content creation.
 </li>
 <li>
 Manage daily social media activities, including planning, posting, and moderation.
 </li>
 <li>
 Track the performance of campaigns and content and prepare regular reports.
 </li>
 <li>
 Help improve strategy through competitor analysis, trend monitoring, and new content ideas.
 </li>
 <li>
 Support digital crisis management when needed.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Minimum 3 years of experience in social media management.
 </li>
 <li>
 Experience in influencer marketing and collaboration management.
 </li>
 <li>
 Creative mindset and ability to bring ideas to life.
 </li>
 <li>
 Knowledge of AI tools and eagerness to develop skills in this area.
 </li>
 <li>
 Strong understanding of social media trends, algorithms, and advertising.
 </li>
 <li>
 Skilled in reporting, analytics, and generating actionable insights.
 </li>
 <li>
 Experience in moderation and community management.
 </li>
 <li>
 Preferably with experience in agencies, FMCG, or e-commerce.
 </li>
 <li>
 Strong communication skills and team spirit.
 </li>
 <li>
 English reading and writing skills.
 </li>
 </ul>
 
 Advance your career and join our team as a Digital Media Communication Specialist.
 
 
 
 
 
 &ldquo;&Scedil;irketimize yapt&inodot;&gbreve;&inodot;n&inodot;z i&scedil; ba&scedil;vurunuzun al&inodot;nmas&inodot;, de&gbreve;erlendirilmesi ve uygun bulunan adaylar&inodot;n i&scedil;e al&inodot;m, se&ccedil;me ve yerle&scedil;tirme s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi kapsam&inodot;nda taraf&inodot;m&inodot;zca i&scedil;lenecek ki&scedil;isel verileriniz hakk&inodot;nda, 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu uyar&inodot;nca sizleri bilgilendirmek istiyoruz. Detayl&inodot; bilgiye ve &Ccedil;al&inodot;&scedil;an Adaylar&inodot;n&inodot;n Ki&scedil;isel Verilerinin &Idot;&scedil;lenmesine &Idot;li&scedil;kin Ayd&inodot;nlatma Metni&rsquo;ne https://www.supplementler.com/t/calisanadayiaydinlatma metni adresinden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Digital Media Communication Specialist

SorsX

<div>
 
 
 Help us build the #1 AI-powered recruiting brand in the world
 
 🚀
 
 
 
 
 
 SorsX is a fast-growing AI HRTech startup operating across the U.S. and the Middle East, and we&rsquo;re looking for a creative, results-driven Digital Marketing Specialist to help bring our brand to life across digital channels.
 
 
 
 
 
 This is a high-impact, part-time opportunity (~20 hrs/week) for someone who can own content, copy, creative, and growth across social, email, and web.
 
 
 
 
 
 What You&rsquo;ll Own at SorsX
 
 <ul>
 <li>
 Plan, write, and execute email marketing campaigns targeting B2B audiences.
 </li>
 <li>
 Create and manage our LinkedIn-first social media strategy.
 </li>
 <li>
 Design clean, eye-catching visuals, carousels, short-form video content, and branded assets for social and email.
 </li>
 <li>
 Track performance (open rates, engagement, CTR, leads) and iterate weekly.
 </li>
 </ul>
 
 
 
 
 What You Bring to the Table
 
 <ul>
 <li>
 4+ years of digital marketing experience, preferably in B2B SaaS or HRTech startups
 </li>
 <li>
 Proven success running email campaigns and automated sequences via platforms like Mailchimp, HubSpot, ActiveCampaign, or similar
 </li>
 <li>
 Hands-on with tools like Canva, Figma, Adobe Creative Suite, or video tools like CapCut
 </li>
 <li>
 Excellent copywriting and storytelling skills in English
 </li>
 <li>
 A portfolio or sample of past work (campaigns, posts, landing pages, etc.)
 </li>
 </ul>
</div>

Digital Marketing Specialist

Insider.

<div>
 Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 
 
 
 About Us
 
 
 
 We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing&mdash;offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
 
 
 We have just celebrated our
 
 $500M Series E
 
 funding round, led by
 
 General Atlantic
 
 . Before this, we&rsquo;ve unlocked unicorn status following our
 
 Series D
 
 round. We are backed by top-notch investors, including
 
 Sequoia Capital, QIA, Riverwood,
 
 and
 
 Endeavor Catalyst
 
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L&rsquo;Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
 
 
 Having unlocked unicorn status, Insider was congratulated for becoming one of the only
 
 woman-founded, women-led
 
 
 B2B SaaS unicorns
 
 in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
 
 The Top 1% of all software companies worldwide in G2&rsquo;s 2024 Software Awards
 
 , and
 
 named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
 
 
 Monday.com
 
 . According to G2&rsquo;s Spring&rsquo;24 reports. Insider is also the
 
 #1 G2 Leader in 6+ categories
 
 , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
 
 
 When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
 
 
 Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
 
 
 We are looking for an SMS /Whatsapp (WA) specialist who will work in close collaboration with the team to provide effective SMS /WA services that support what we already provide for our clients. The SMS /WA Specialist will oversee all aspects of SMS marketing for the clients and will be responsible for the development of standard operating procedures going forward.
 
 
 
 A Deliverability Specialist at Insider day in and day out:
 
 
 
 <ul>
 <li>
 Develop SMS/WA strategies for fast-growing clients
 </li>
 <li>
 Determine the segmentation strategy, sequencing, and dynamic content for all SMS/WA clients
 </li>
 <li>
 Work closely and consistently with the team to collaborate on the best strategies for our clients
 </li>
 <li>
 Deliver monthly reports with analysis of the performance of campaigns/flows along with strategic recommendations for continual improvement
 </li>
 <li>
 Must have knowledge for SMS sender ID, ling code, short code, Branded URL
 </li>
 <li>
 Monitor campaign delivery, troubleshoot issues, and ensure timely delivery of SMS messages
 </li>
 <li>
 Stay up-to-date with SMS marketing regulations and best practices. Ensure compliance with relevant laws (e.g., TCPA) and maintain an understanding of opt-in and opt-out processes
 </li>
 <li>
 In-depth knowledge of TCPA Guidelines and RegulationsKnowledge of various platforms (Twilio,, Sinch, and other SMS platforms)
 </li>
 <li>
 Should be aware of creating WhatsApp Business Accounts, and verifying phone numbers in a single flow
 </li>
 <li>
 Experience with WhatsApp usage policies, brands, and content filtration policy
 </li>
 <li>
 Provision of status updates to the customer after each spot check and mitigation
 </li>
 <li>
 Responsible for manual system testing, checking and scanning of content, plus follow on recommendations re. best practices and SMS/WA methods
 </li>
 <li>
 Prepare presentations that document key learnings from test results
 </li>
 <li>
 Conduct monthly meetings with customers on "Lessons Learned" from each campaign, including successes and challenges and use these to develop better campaigns in the future
 </li>
 <li>
 Proactively investigate and manage issues affecting email deliverability
 </li>
 <li>
 Create and deliver reports to demonstrate factors affecting deliverability and reputation
 </li>
 <li>
 Developing materials to promote the team, including presentation materials and case studies that highlight the challenges faced and the creativity, technology and methods used to overcome them
 </li>
 <li>
 Understand and follow workplace policies and procedures
 
 
 
 </li>
 </ul>
 
 What we expect from you:
 
 
 
 <ul>
 <li>
 Bachelor's degree, preferably in Business, Computer Science or related field
 </li>
 <li>
 The right candidate will have 3+ years of relevant experience / knowledge in the following areas:
 </li>
 <li>
 Marketing with a Digital marketing focus
 </li>
 <li>
 Customer intelligence
 </li>
 <li>
 Customer acquisition, development and retention practices
 </li>
 <li>
 Campaign planning, execution, segmentation and targeting techniques
 </li>
 <li>
 Email technology (prior experience in deliverability operations)
 </li>
 <li>
 Expert level knowledge of audience development through email platforms
 </li>
 <li>
 Familiarity with the major ESPs, Google Analytics, and email analytics systems a must
 </li>
 <li>
 Previous experience working with the big four inbox providers on deliverability, with an appreciation of emerging delivery challenges
 </li>
 <li>
 Demonstrated understanding of email, SMTP, MTAs, IP strategies, authentication technologies, reputation strategies, data hygiene, privacy, opt policies, anti-spam policies, SNDS, JMRP, Google postmaster, yahoo FBL
 </li>
 <li>
 A proven track record of success with growing customer engagement
 </li>
 <li>
 Basic HTML and Email design / production experience
 
 
 
 </li>
 </ul>
 
 While exporting our technology to the world, we offer you
 
 
 
 <ul>
 <li>
 A chance to work in an international, diverse, and inclusive environment
 </li>
 <li>
 To be a part of an industry that&rsquo;s shaping the future of customer experiences
 </li>
 <li>
 Opportunity to be a part of different side projects depending on your interests
 </li>
 <li>
 Access to many hard and soft skill training to help you improve and challenge yourself
 </li>
 <li>
 Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge
 </li>
 <li>
 Space to share your skills through training sessions and workshops if you wish.
 </li>
 <li>
 Sharing is caring!
 </li>
 <li>
 Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
 </li>
 <li>
 Inclusive Private Health Insurance
 </li>
 <li>
 Food ticket to cover all the yummy food expenses monthly
 </li>
 <li>
 No Dress Code!
 
 
 
 </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 
 
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Deliverability Specialist

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist &ndash; Regional Customer Success Operations, Services
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
 
 
They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. 
 
 
 
About the Role
 
 
Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercard&rsquo;s Services Customer Success team as a Customer Success Operations Sr. Specialist. In this role, you&rsquo;ll help shape the future of customer success operations across a global, growing organization. You&rsquo;ll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences.
 
 
The Sr. Specialist of Services Global Customer Success Operations reports to the Vice President, Customer Success within the EEMEA regional customer success team and will support in the development and delivery of strategic priorities for Customer Success within Mastercard Services. The primary focus of the role will be to support best-in-class Customer Success Operations Mastercard Services&rsquo; business. You will be working within the region to enable common operating models and playbooks across CS teams, including developing flexible frameworks for key tools and customer segmentation strategies, creating a strong measurement framework of metrics and KPIs to evaluate performance and provide actionable insights to our colleagues. 
 
 
 
Responsibilities will include:
 
 
Strategy &amp; Process Design
 
Support the execution of the Customer Success (CS) Operations roadmap for Mastercard Services
 
 
Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes
 
 
Support the implementation of scalable CS practices across diverse product lines and customer segments
 
 
Systems &amp; Tools
 
 
Support the configuration and adoption of Gainsight and other systems in the CS tech stack (e.g., Salesforce, Tableau)
 
 
Implement integrated workflows that support white-glove, scaled, and digital CS motions
 
 
Collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences
 
 
Metrics &amp; Insights
 
 
Track KPIs to measure CS performance and customer health
 
 
Build dashboards and reports for stakeholders ranging from executives to front-line teams
 
 
Track leading indicators of positive outcomes and perform analysis to identify trends that enable action
 
 
Collaboration &amp; Enablement
 
 
Work with Product, Value Enablement, and Program teams to embed CS metrics into broader business KPIs
 
 
Champion CS best practices across the organization and support change management initiatives
 
 
Conduct research on emerging trends (e.g., AI in CS) to inform strategy and innovation 
 
 
 
All About You 
 
Required Skills: 
Operational Excellence experience in the areas of sales strategy and operations, sales excellence, delivery excellence, etc.
 
 
Advanced expertise with Excel, automating data intake, mapping and calculations across datasets, pivot tables and charts 
 
Experience as Salesforce Administrator, creating reports and dashboards. 
 
Strong analytical skills with experience in visual storytelling and a talent for choosing appropriate graphs and visuals to deliver an impactful message with data
 
 
Passion for understanding entreprise data models and investigating connections between data sources. 
 
Proven ability to design scalable processes and translate technical capabilities into business value
 
 
Strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives
 
 
Ability to work globally and cross-functionally; persuasive through influence with stakeholders to gain buy-in
 
 
High degree of ownership, optimizing processes to enhance efficiency and fostering a culture of excellence and continuous improvement
 
 
Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI
 
 
Passionate about delivering for our customers; always exhibits &amp; champions a customer-centric mentality
 
 
Preferred Skills: 
 
Experience with Gainsight or similar Customer Success platform, a plus
 
 
Experience integrating with other technology solutions in the customer success space (e.g. Gainsight, Salesforce, Tableau, etc.) to create seamless and easy-to-use processes
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist – Regional Customer Success Operations, Services

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