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ai enablement analyst

ai training experts new york

Google

<div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: <b>Mountain View, CA, USA; New York, NY, USA</b>.<h3 class="jobSectionHeader"><b>
Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.<br>
</li>
<li>13 years of experience in data analytics, trust and safety, policy, cybersecurity, business strategy, or related fields.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Master's degree or PhD in a relevant field.</li>
<li>Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or a scripting/programming language (e.g. Python).</li>
<li>Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.<br>
</li>
<li>Experience working closely with policy teams.<br>
</li>
<li>Education in, or experience with, machine learning.<br>
</li>
<li>Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.<br>
</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
Trust &amp; Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what&rsquo;s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.</p>
<p>
The Responsible AI (RAI) pillar within Google Trust and Safety focuses on driving One Google solutions for industry-leading responsible AI applications. It is a global team with Responsible AI domain expertise and different backgrounds in operations, strategy, ethics, risk management, product management, and program management.
</p><p>Within RAI, the Responsible AI Strategy function fosters coherent strategies and approaches on a range of priority AI issues. We partner with teams across Alphabet and with others across industry to address key AI challenges; we develop and deliver evaluation frameworks; and we help partner teams navigate risks and opportunities related to AI-generated content.</p><p>
At Google we work hard to earn our users&rsquo; trust every day. Trust &amp; Safety is Google&rsquo;s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google&rsquo;s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.</p>
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
<br>
<br>
US: $219000 - $306000 (USD) + 25% bonus target + equity + benefits<br>
<br>
Learn more about benefits at Google.</div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Be accountable for cross-cutting clarity, foresight, and strategic alignment for trust and safety issues pertaining to agentic AI products and models.</li>
<li>Drive projects to address priority agentic AI risks and opportunities, in partnership with a range of functional and product partners.</li>
<li>Participate in response to escalations and incidents alongside partners across Google and DeepMind.<div>
Engage as needed with product and modeling teams to support the above.</div></li>
<li>Ensure clear and consistent communications to senior leadership across trust and safety and beyond on key plans and projects.</li>
<li>Provide partnership and support to other cross-cutting issue areas as needed. This role will work with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Senior Principal Analyst, Responsible AI Strategy

The New York Times

<div><div><div><div><div><div><p><b>The </b><b>mission</b><b> of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.</b></p>
</div>
</div></div></div></div><p><b>About the Role, Mission or Department Overview</b></p>
<p>
The New York Times is hiring a Machine Learning Scientist to join the New A.I. Products &amp; Platforms mission. We are a team building the next generation of reader-facing A.I. experiences for one of the world's most trusted news organizations.</p><br>
<p></p>
<p>
You will join a team of ML scientists developing embedding models and retrieval algorithms to power new A.I. experiences across our products. You will design and train embedding models for representation learning and fine-tune language models for custom use cases and content enrichment. Your work will allow teams across the company to build, deploy, and manage applications that use large language models (LLMs) to promote our journalism and our business. You will report to our Director, Machine Learning. This is a hybrid remote/in-office role.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li><p>You will design and train embedding models for representation learning, for example using transformer encoders and Two Tower architectures.</p>
</li>
<li><p>You will fine-tune and evaluate language models for custom use cases and content enrichment.</p>
</li>
<li><p>You will contribute to shared practices around evaluation, responsible A.I. use, and what &quot;good&quot; is inside an organization where judgment and independence are important</p>
</li>
<li><p>You will implement and deploy machine learning and AI research with robustness and reproducibility, with consideration of risks and trade-offs</p>
</li>
<li><p>You will adapt or develop ML and AI algorithms in cases when existing techniques are insufficient, while implementing simple approaches</p>
</li>
<li><p>You will communicate complex ideas in machine learning and AI while collaborating with all kinds of colleagues in engineering, analytics, product management, marketing, editorial, and executive leadership groups</p>
</li>
<li><p>Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.</p></li></ul><br>
<p>
</p><p><b>Basic Qualifications:</b></p>
<ul>
<li><p>PhD, MS + 2 years experience, or 3+ years work experience in machine learning, statistics, computational social science, applied mathematics, or another quantitative/computational discipline</p>
</li>
<li><p>2+ years experience with open source machine learning or statistical analysis tools</p>
</li>
<li><p>2+ years coding experience in Python</p>
</li>
<li><p>2+ years experience in SQL and manipulating large structured or unstructured datasets for analysis</p>
</li>
<li><p>1+ years of experience with deep learning architectures, fine-tuning, embeddings and Pytorch or Tensorflow</p></li></ul><br>
<p>
</p><p><b>Preferred Qualifications:</b></p>
<ul>
<li><p>1+ years of experience with information retrieval or search systems</p>
</li>
<li><p>1+ years of experience translating ambiguous business questions into machine learning problems</p>
</li>
<li><p>1+ years of experience building data products, either internal or consumer-facing</p>
</li>
</ul><p>REQ-020337</p><p></p><div><p><br>
For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.</p>
<p>
For roles outside of the U.S., information on benefits will be provided during the interview process.</p>
<p>
We're excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.</p>
<p>
If you're an Engineering candidate, we'll let you know what specific GenAI tools you are permitted to use for your technical assessment.</p>
<p>
The New York Times Company is committed to being the world's best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.</p>
<p>
We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)'s Know Your Rights Poster is available here.</p>
<p>
The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.</p>
<p>
The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable &quot;Fair Chance&quot; laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.</p>
<p>
For information about The New York Times' privacy practices for job applicants click here.</p>
<p>
Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.</p>
<p>
If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at NYTapplicants@nytimes.com. You can also file a report with the Federal Trade Commission or your state attorney general.</p></div></div><p></p>

Machine Learning Scientist, New AI Products and Platforms

Alignerr

<div>
 <strong>
  English Audio Transcription Specialist (AI Training)
  <br/>
  <br/>
 </strong>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 What if your sharp ear and command of English could directly shape how AI listens to and understands the spoken word? We're looking for English Audio Transcription Specialists in the New York metro area to convert spoken audio into accurate, well-formatted text &mdash; helping AI systems learn to process real human speech with all its accents, nuances, and complexity.
 <br/>
 <br/>
 This is a fully remote, flexible contract role. No prior transcription or AI experience is required &mdash; just excellent English listening skills, strong attention to detail, and a reliable internet connection.
 <br/>
 <br/>
 <ul>
  <li>
   Organization: Alignerr
  </li>
  <li>
   Type: Hourly Contract
  </li>
  <li>
   Location: Remote
  </li>
  <li>
   Commitment: 10&ndash;40 hours/week
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Listen to audio recordings in English and produce precise, verbatim transcriptions
  </li>
  <li>
   Accurately capture spoken content including natural speech patterns, filler words, and speaker changes where required
  </li>
  <li>
   Apply consistent formatting, punctuation, and spelling conventions according to project guidelines
  </li>
  <li>
   Identify and flag unclear, inaudible, or ambiguous audio segments
  </li>
  <li>
   Handle a diverse range of audio types &mdash; conversations, interviews, lectures, podcasts, customer interactions, and more
  </li>
  <li>
   Review and proofread transcriptions for accuracy, completeness, and adherence to style guides
  </li>
  <li>
   Work independently and asynchronously &mdash; fully on your own schedule
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Native or near-native fluency in English with excellent listening comprehension
  </li>
  <li>
   Strong written English skills &mdash; confident with grammar, spelling, and punctuation
  </li>
  <li>
   Naturally detail-oriented with a consistent, methodical approach to work
  </li>
  <li>
   Able to follow structured guidelines and apply them accurately at scale
  </li>
  <li>
   Comfortable working with different accents, speaking speeds, and audio quality levels
  </li>
  <li>
   Self-motivated and reliable when working independently
  </li>
  <li>
   No prior transcription, AI, or tech experience required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in transcription, closed captioning, subtitling, or stenography
  </li>
  <li>
   Familiarity with transcription tools or audio editing software
  </li>
  <li>
   Background in linguistics, journalism, communications, or media production
  </li>
  <li>
   Experience working with varied English dialects and accents (American, British, Australian, Indian, etc.)
  </li>
  <li>
   Fast, accurate typing skills (70+ WPM)
  </li>
  <li>
   Knowledge of specialized vocabulary in fields such as medicine, law, technology, or finance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work on cutting-edge AI projects alongside leading research labs
  </li>
  <li>
   Fully remote and flexible &mdash; work when and where it suits you
  </li>
  <li>
   Freelance autonomy with the structure of meaningful, task-based work
  </li>
  <li>
   Contribute to AI development that directly improves how technology understands human speech
  </li>
  <li>
   Build skills in a high-demand field at the intersection of language and AI
  </li>
  <li>
   Potential for ongoing work and contract extension as new projects launch
  </li>
 </ul>
</div>


English Audio Transcription Specialist

Aircall

<p></p><div><div><p><div><div><div><b>New York Office</b></div><div><b>Engineering &ndash; 13008 - Data /</b></div><div><b>Permanent Full Time Employee /</b></div><div><b>Hybrid</b></div></div></div><p>
</p></p></div><div><div><div>
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</div>
<div></div>
<div>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</div>
<div></div>
<div>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</div>
<div>At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</div>
<div></div>
<div><b>How we work at Aircall: </b>We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</div><div></div><div><br>
<div><b>
About the role
</b></div><div>The Data Engineering team at Aircall works on providing high-quality, reliable, and actionable data. As an AI-first data team, we are currently in a pivotal transition to build a robust semantic layer that will power our AI-first data platform, enabling analytics at speed and democratizing intelligent insights across the company. Some of the key problems we are currently solving include taking charge of data reliability, integrating new sources for raw data ingestion, and building sophisticated data models to power real-time dashboards and predictive analytics.</div>
<div></div>
<div>In this role, you will be instrumental in building new datasets for high-impact use cases such as churn prediction and feature adoption, while owning the end-to-end reliability and scalability of our data pipelines. You will work closely with Product and GTM business teams, sitting at the heart of a larger data organization alongside Data Science, Analytics, and Applied Scientists to bridge the gap between raw data and AI-driven decision-making.</div>
</div></div><div><div><h3 class="jobSectionHeader"><b>Your missions @ Aircall:</b></h3><div><div><div>
<ul><li>Partner with GTM stakeholders to translate business questions into reliable, scalable data products.</li>
<li>Provide actionable insights and compelling narratives to influence major decisions at the C-level.</li>
<li>Build and own reporting in Looker, from LookML development to dashboard performance optimization, powering self-service analytics GTM teams rely on every day.</li>
<li>Work closely with data engineers to continuously improve the data stack, governance practices, and analysis quality.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>A little more about you:</b></h3><div><div><div>
<ul><li>2+ years of hands-on experience in a high growth environment</li>
<li>Proficiency in SQL for deriving insights</li>
<li>Proficiency in Python</li>
<li>Hands-on Looker/LookML experience</li>
<li>Excellent interpersonal skills and the ability to explain complex data clearly to stakeholders at all levels</li>
<li>You have an insatiable curiosity and are biased toward action</li>
</ul></div></div></div></div></div><div><div>$140,000 - $180,000 a year</div><div>
This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</div></div><div><div><b>
Why join us?</b></div>
<div></div>
<div>   Key moment to join Aircall in terms of growth and opportunities</div>
<ul><li>️ Our people matter, work-life balance is important at Aircall</li></ul>
<div>   Fast-learning environment, entrepreneurial and strong team spirit</div>
<div>   45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>
<div>   Competitive salary package &amp; benefits</div>
<div>   Medical, dental, and vision insurance is 100% covered</div>
<div>   401k plan with company matching!</div>
<div>✈️ Unlimited PTO &mdash; take the time you need to come to work feeling great!</div>
<ul><li>️ Wellness, commuter, and childcare reimbursements</li></ul>
<div>   Generous parental leave policy</div>
<div></div>
<div>DE&amp;I Statement:</div>
<div>At Aircall, we believe diversity, equity and inclusion &ndash; irrespective of origins, identity, background and orientations &ndash; are core to our journey.</div>
<div></div>
<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We&rsquo;re working to create a place filled with diverse people who can enrich and learn from one another. We&rsquo;re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.</div>
<div></div>
<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>
<div></div>
<div>Want to know more about candidate privacy? Find our Candidate Privacy Notice here.</div></div><div><div><i>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</i></div></div></div></div><p></p>

Data Scientist

Twine

<div>
 Join an exciting opportunity to capture and create engaging content during the World Cup, working directly with a prominent TV football pundit. This role is ideal for a creative professional based in New York or Los Angeles who thrives in fast-paced, high-profile environments. You will be responsible for producing dynamic video and photo content tailored for social media platforms, ensuring the pundit's presence is consistently engaging and up-to-date throughout the tournament. The position requires flexibility, as you will coordinate closely with the pundit's schedule and be available onsite for several hours each day.
 <br/>
 <br/>
 <strong>
  Deliverables
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Record high-quality videos and take professional photos of the pundit during World Cup events and appearances
  </li>
  <li>
   Edit and prepare content for immediate social media distribution, ensuring timely uploads
  </li>
  <li>
   Collaborate with the pundit to brainstorm and execute creative content ideas that resonate with football fans
  </li>
  <li>
   Maintain an organized archive of all captured media for future use
  </li>
  <li>
   Ensure all content aligns with current social media trends and best practices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in content creation, videography, and photography, preferably for social media
  </li>
  <li>
   Proficiency with video and photo editing software (e.g., Adobe Premiere Pro, Final Cut Pro, Photoshop, Lightroom)
  </li>
  <li>
   Strong understanding of social media platforms, especially Instagram, TikTok, and Twitter
  </li>
  <li>
   Ability to work onsite in New York or Los Angeles; remote work or travel is not required
  </li>
  <li>
   Flexible availability to match the pundit's schedule, including evenings and weekends as needed
  </li>
  <li>
   Excellent communication skills and the ability to work independently in a dynamic environment
  </li>
  <li>
   Passion for football and familiarity with World Cup culture is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Twine
  <br/>
  <br/>
 </strong>
 Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine enables companies to scale their teams globally.
 <br/>
 <br/>
 <strong>
  Our Mission
  <br/>
  <br/>
 </strong>
 Twine's mission is to empower creators and businesses to thrive in an AI-driven, freelance-first world.
</div>


Content Creator – World Cup Onsite

New York City FC

<div>
 <strong>
  JOB TITLE:
 </strong>
 Director, Guest Experience
 <br/>
 <br/>
 <strong>
  REPORTING TO:
 </strong>
 VP, Operations
 <br/>
 <br/>
 <strong>
  DEPARTMENT:
 </strong>
 Operations
 <br/>
 <br/>
 <strong>
  LOCATION:
 </strong>
 New York, NY / Flushing, NY (This role will initially follow a hybrid work arrangement. As operational needs evolve, the expectation is for the Director, Guest Experience to primarily work on-site at the stadium.)
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Director, Guest Experience will lead the development, implementation, and execution of the stadium's guest experience strategy, ensuring every visitor receives a welcoming and seamless experience. As a key member of the stadium team this individual will establish guest service standards, training programs and operating procedures, while overseeing ticket takers and guest service representatives. This role will outline the staffing models and hiring process for each event.
 <br/>
 <br/>
 The Director will collaborate closely with Event Operations, Security, Food &amp; Beverage, Premium Services and Ticketing teams to deliver world-class experiences across all event types including sports, concerts, festivals, and community programming.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic &amp; Functional Responsibilities
  </li>
  <ul>
   <li>
    Develop and execute the guest experience vision in line with the Etihad Park overall Mission and Pillars.
   </li>
   <li>
    Develop training programs aimed to onboard and provide continuing education during the year.
   </li>
   <li>
    Establish KPIs and service standards aligned with overall objectives.
   </li>
   <li>
    Develop policies, procedures, and service protocols for venue operations.
   </li>
   <li>
    Complete ADACC Certification
   </li>
  </ul>
  <li>
   Leadership &amp; Collaboration Responsibilities
  </li>
  <ul>
   <li>
    Build, lead, and develop a high-performing Guest Experience team.
   </li>
   <li>
    Foster a culture of hospitality, accountability, inclusivity, and continuous improvement.
   </li>
   <li>
    Establish clear expectations, goals, and performance standards for team members.
   </li>
   <li>
    Develop staffing forecasts for each event in line with overall budgets.
   </li>
   <li>
    Establish secret shopper, service evaluation, and quality assurance programs.
   </li>
   <li>
    Lead post-event reviews and implement corrective actions to improve future performance.
   </li>
  </ul>
  <li>
   Decision-Making &amp; Accountability
  </li>
  <ul>
   <li>
    Recruit, hire, and onboard the Guest Experience part time staff
   </li>
   <li>
    Design and implement comprehensive guest experience training programs.
   </li>
   <li>
    Create onboarding materials, service standards manuals, and event-day training
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):
 <br/>
 <br/>
 <ul>
  <li>
   Acts Honorably: listens and communicates respectfully, without judgement
  </li>
  <li>
   Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others
  </li>
  <li>
   Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member
  </li>
  <li>
   Drives Forward: embraces new opportunities with curiosity and a focus on improvement and innovation
  </li>
  <li>
   Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Hospitality Management, Sports Management, Business Administration, Event Management, Tourism, Communications, or a related field required.
  </li>
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   6-8+ years of progressive experience in guest experience in hospitality or venue, sports, hospitality, or hotel operations.
  </li>
  <li>
   Demonstrated success developing and implementing guest experience strategies, service standards, training programs, and operational procedures that drive guest satisfaction and service excellence.
  </li>
  <li>
   Strong leadership, communication, and collaboration skills, with the ability to influence cross-functional teams and build a guest-centric culture.
  </li>
  <li>
   Comprehensive understanding of guest experience principles, hospitality best practices, and customer service excellence.
  </li>
  <li>
   Knowledge of stadium, arena, entertainment venue, convention center, or large-scale event operations.
  </li>
  <li>
   Understanding of ADA requirements, accessibility standards, and inclusive guest service practices.
  </li>
  <li>
   Experience utilizing guest feedback, performance metrics, and operational data to identify opportunities and improve the overall guest experience.
  </li>
  <li>
   Bilingual Spanish language skills are a plus but not required.
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   <br/>
  </li>
 </ul>
 <strong>
  Additional Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
  </li>
  <li>
   Must be able to work games scheduled which may be at night and on weekends and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 This exempt position has an estimated annual base salary range of $110,000 - $115,000 and is not overtime eligible. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
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 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent health, dental &amp; vision insurance, with options to fit you and your family&rsquo;s needs
  </li>
  <li>
   Comprehensive and competitive benefit programs, including maternal &amp; paternal leave
  </li>
  <li>
   Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
  </li>
  <li>
   Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
  </li>
  <li>
   Four complementary tickets to every NYCFC home match
  </li>
  <li>
   Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
  </li>
  <li>
   A dynamic, ambitious, and fun work environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  New York City Football Club Overview
  <br/>
  <br/>
 </strong>
 At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer&rsquo;s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City&rsquo;s first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. For more information, please visit: www.newyorkcityfc.com.
 <br/>
 <br/>
 New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bol&iacute;var among its sister clubs.
 <br/>
 <br/>
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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 <br/>
 By clicking "Apply Now", you agree to the terms of the MLS Privacy Policy.
 <br/>
 <br/>
 https://www.mlssoccer.com/legal/privacy-policy
</div>


Director, Guest Experience

PowerToFly

<p><strong>Job Overview</strong><br /><br /><strong>PowerToFly</strong> is seeking a dedicated and articulate <strong>Online Chat Support</strong> specialist to join our dynamic team. This is a <strong>Full-Time</strong> position based in <strong>New York Mills, Minnesota, United States</strong>. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with.<br /><br />At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of <strong>$26 - $36 USD per hour</strong>.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul><p> </p>

Online Chat Support

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