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City of Houston, TX

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<p></p><div><div><b>Applications Accepted From: ALL PERSONS INTERESTED</b></div><div><b>
Division/Section: Operations I Landside Operations, Hobby Airport (HOU)</b></div><div><b>
Workdays &amp; Hours: Shift work, rotating schedule, weekend/holidays - subject to change</b></div><br>
<b>
Purpose of Division</b><br>
The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside Operations, Security, Airport Badging Offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration(TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA), and other agencies ensuring the highest level of safety and security for our customers..<br>
<br>
<b>Description of Duties/Essential Functions of the Position</b><br>
The Traffic Operations Agent assists in the daily operational activities to ensure a safe and seamless movement of customers using roadways, terminal(s), and ground transportation. The Traffic Operations Agent maintains efficient operations of roadways and ground transportation activities by identifying impediments, collaborating with peers to delegate tasks based on operational peaks and needs, keeping the Landside Operations Supervisor informed, and staying abreast of changes to Code of Federal Regulations Title 49, Parts 1542, 1540, and other state, local regulations related to the operations of the airport. The Traffic Operations Agent provides a safe airport environment by conducting vehicle and road inspections, monitors weather, coordinating the elimination of safety hazards, controlling emergency responses until relieved, and participating in emergency preparedness events and activities. This position ensures a secure airport environment through compliance enforcement from persons using airport facilities and services. The Traffic Operations Agent achieves compliance through enforcement of airport operation procedures, government regulations, and challenging airport badge holders attempting to bypass security procedures. Further, the Traffic Operations Agent builds working relationships with ground transportation providers based on commitment and trust and proactively anticipate incidents by identifying resolutions to the benefit of all parties involved.<br>
<br>
<b>Essential job duties and responsibilities for the Traffic Operations Agent include but not limited to:</b><br>
<ul><li>Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations and issues citations.</li><li>Monitors passenger and guest access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.</li><li>Provides customer service while performing duties. Assists airport customers by answering questions and resolving issues.</li><li>Responds to calls for assistance by customers and the Airport Operations Center (AOC) in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.</li><li>In accordance with CFR 1542, which covers airport security and safety, notifies supervisor of any unsafe conditions, violations and/or discrepancies at airport facilities and terminals. May monitor security access points, challenge airport badges, conduct periodic and random checks, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives.</li><li>Completes daily reports/logs of all activities (/vehicle activity, etc.) conducted during a shift.</li><li>May facilitate commercial vehicle processing (i.e. limousines, shuttles, taxis and Transportation Network Company &ldquo;TNC&rdquo; vehicles), including permit sales and compliance by conducting inspections in accordance with applicable regulations and policies.</li><li>Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.</li><li>May suggest improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.</li><li>Contributes to the team by performing other duties as assigned</li></ul><br>
<b>
WORKING CONDITIONS</b><br>
Must be able to stand on hard surfaces, walk for extended periods of time, and multi-task. This position must also be able to work any shift to include: rotating shift, nights, weekends, holidays, and is expected to participate in emergency preparedness events and activities. The position requires intermittent stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to heat, cold, moisture/wetness, and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated gross motor movements within low tolerance demands with no real speed requirements.</div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<div><p><b>EDUCATIONAL REQUIREMENTS:</b><br>
Requires an Associate&rsquo;s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.<br>
<br>
<b>EXPERIENCE:</b><br>
Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.<br>
<br>
<b>Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.</b><br>
<br>
<b>LICENSES/CLEARANCES:</b><br>
Requires a valid Class C Texas Driver&rsquo;s license and compliance with COH policies on driving.<br>
<b><i>&ldquo;Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.&quot;</i></b></p></div>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><div>Preference will be given to applicants with airport operations, airport security, or law enforcement. Consideration will be given to applicants with customer service experience in an aviation setting. Preference will be given to applicants with experience conducting traffic control for a large facility. Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus. Experience with Microsoft Office Suite and business writing skills is preferred.</div><div></div><div><b><i><br>
*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*</i></b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve application review and/or interview. Department may administer skills assessment test.<br>
<br>
<b>SAFETY IMPACT POSITION/YES</b><br>
<b>If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.</b><br>
<br>
<b>Pay Grade - 13</b><br>
<br>
<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
<br>
<b>APPLICATION PROCEDURES</b><br>
<b>Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.</b><br>
<br>
To view your detailed application status, please log-in to your online profile by<br>
visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.<br>
<br>
If you need special services or accommodations, call 281-233-1858 TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.<br>
<br>
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.<br>
<br>
<b>All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</b><br>
<br>
<b>Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:</b><br>
<br>
<b>EOE Equal Opportunity Employer</b><br>
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</p></div></div></div>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

Traffic Operations Agent - Hobby Airport

NetJets

<div>
 <strong>
  Join the NetJets Team
  <br/>
  <br/>
 </strong>
 NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
 <br/>
 <br/>
 <strong>
  Purpose of Position
  <br/>
  <br/>
 </strong>
 The Service Representative I is NetJets&rsquo; presence onsite for Owners and crew at top volume airports, meeting both arriving and departing flights and ensuring all requested items (catering, ground transportation, special requests) are perfect for each flight. The Service Representative I ensure seamless customer service by proactively collaborating with the airport, FBO, caterers, ground, and other service providers. The Service Representative I is responsible for developing Owner loyalty by nurturing Owner relationships and providing personalized service through knowledge, proactive service, and anticipation of needs. This includes but is not limited to being the onsite Owner advocate; ensuring that Owners are comfortable during flight delays by serving beverages and/or catering; keeping Owners informed of all information provided by our home office during flight delays; personalizing the travel experience by gifting items that align with both the nature of travel and company guidelines. The role involves flexibility in adjusting schedules to flight demand to obtain optimal coverage of Owner flights, troubleshooting operational and service challenges.
 <br/>
 <br/>
 <strong>
  Tasks And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs
  </li>
  <li>
   Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
  </li>
  <li>
   Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
  </li>
  <li>
   Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
  </li>
  <li>
   Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets' flights
  </li>
  <li>
   Responsible for the daily maintenance of the NJ lounges established at Service Representative location
  </li>
  <li>
   Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
  </li>
  <li>
   Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners, to enhance shared knowledge and opportunities for new business
  </li>
  <li>
   Travel as required to support the NetJets brand for special events, high flight volume days, training, and development; collaborate with Marketing and Sales to host static events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 <em>
  It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
  <br/>
  <br/>
 </em>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor's in Hospitality or Aviation
 <br/>
 <br/>
 <strong>
  Certifications and Licenses
  <br/>
  <br/>
 </strong>
 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 2-4 years of experience
 <br/>
 <br/>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 Service-Oriented
 <br/>
 <br/>
 Curiosity
 <br/>
 <br/>
 Collaboration
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Strives For Positive Results
 <br/>
 <br/>
 <strong>
  Knowledge, Skills, Abilities And Other (KSAOs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years high-end hospitality/customer service experience
  </li>
  <li>
   Aviation knowledge
  </li>
  <li>
   Professional demeanor
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Solid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service.
  </li>
  <li>
   Able to work independently within operational guidelines
  </li>
  <li>
   Apply situational awareness and able to handle stressful situations while maintaining a positive attitude
  </li>
  <li>
   Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality
  </li>
  <li>
   Shows empathy, assertiveness, great diplomacy, and confidence in all situations
  </li>
  <li>
   Must be willing and can work a varied schedule that can include evenings, nights, weekends, and holidays.
  </li>
  <li>
   Must be physically able to stand for long periods, able to lift to 50 lbs. when assistance with luggage is required, walk with purpose, sometimes for long distances or moving from one plane to another on a ramp in all types of weather.
  </li>
  <li>
   Working knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How NetJets Supports You
  <br/>
  <br/>
 </strong>
 NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can
 <em>
  LIVE
  <strong>
   WELL
  </strong>
 </em>
 &mdash;a comprehensive package to support your Mind, Body, and Life.
 <strong>
  <br/>
  <br/>
 </strong>
 <strong>
  Our Comprehensive Suite Of Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, and Vision
  </li>
  <li>
   Healthcare Advocacy
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Flexible Spending Accounts
  </li>
  <li>
   Health Savings Account with annual employer contribution
  </li>
  <li>
   Wellness Programs &amp; Discounts
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Parental Leave of Absence
  </li>
  <li>
   Life and Accident Insurance
  </li>
  <li>
   Voluntary benefits (financial protection plans)
  </li>
  <li>
   401(k) plan, with 67% of every dollar you contribute matched by NetJets
  </li>
  <li>
   Short and Long-Term Disability
  </li>
  <li>
   Legal Plan
  </li>
  <li>
   Identity Theft Protection Plans
  </li>
  <li>
   Pet Insurance
  </li>
  <li>
   Family &amp; Caregiving Support
  </li>
 </ul>
</div>


Service Representative I (NJUS)

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<div><p><b>Applications Accepted From: All Persons Interested</b><br>
<b>Division/Section: </b><b>Bush Intercontinental / International Se</b><b>rvices</b><br>
<b>Workdays &amp; Hours*: </b><b>*Shift work, including rotation, weekends, and holidays</b><b>.</b><b> (*Subject to change)</b><b><br>
</b><br>
</p><div><b>PURPOSE OF DIVISION</b><br>
International Services provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. The International services team serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, City departments and HAS cost centers.</div><div><b><br>
PURPOSE OF THE POSITION</b><br>
The purpose of this position is to deliver a high level of customer service to international arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high performance operational processes and workflows are followed. To quickly adapt in an ever-changing airport environment.</div><div><b><br>
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS</b></div><div>
The International Services Operations Team&rsquo;s vision is to firmly establish a high-performance organization comprised of talented airport professionals possessing subject matter expertise who embrace the core values of the Houston Airport System. Our mission is to ensure a safe, secure, and efficient operating environment by maintaining strict compliance with federal, state, and local government regulations while simultaneously providing the highest levels of customer service for all passengers, visitors, tenants, and employees. Provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common-use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. Serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, department cost centers, and city departments.</div><div><br>
The purpose of the Semi-Skilled Laborer within the International Services section is to deliver a high level of customer service to international arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer-friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high-performance operational processes and workflows are followed. To quickly adapt to an ever-changing airport environment.</div><p><b>
&quot;Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.&quot;</b></p><div>
The <b>Semi-Skilled Laborer </b>duties will include but are not limited to:</div><ul><li>
Operates hand tool equipment when needed to perform a variety of tasks to support international operations.</li><li>
Monitors inventory control.</li><li>
Performs basic maintenance, assembly, and repairs to structures, facilities, and equipment.</li><li>
Performs additional miscellaneous assignments as required.</li><li>
Maintain a jam-free carousel operation and clear all remaining bags from the carousel to facilitate customs processing.</li><li>
Using multilingual skills to assist and facilitate international passengers through the FIS, obtain quarterly customer service ratings (CSPC) of 80% or higher within 9 months.</li><li>
Maintain 100% compliance with Safety SOPs; have zero preventable or at-fault safety accidents/incidents.</li><li>
Assist TSA with the movement of bags during peak screening times.</li><li>
Performs other duties as assigned.</li></ul><div><b>
WORKING CONDITIONS</b></div><div>
The position requires extensive, near-continuous physical exertion such as the repeated lifting of very heavy objects (more than 80 pounds), deep bending, climbing steps, and/or assuming awkward positions. There are routine exposures to significant levels of heat, cold, moisture, and air pollution. The position may involve periodic exposure to chemical substances and physical trauma of a minor nature such as cuts, bruises, and minor burns. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. This job requires the ability to stand and walk for extended periods of time on a hard-surfaced floor.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<p></p><div><div><b>EDUCATIONAL REQUIREMENTS</b></div><div>
Ability to read, write, add, subtract and follow oral and/or basic written instructions as might normally be acquired through 9 to 11 years of formal schooling. No special knowledge of any subject area or technical field is required</div><div><b>
</b></div><div><b>
EXPERIENCE REQUIREMENTS</b></div><div>
Six months of related experience are required.</div><div></div><div><b><br>
LICENSE REQUIREMENTS</b></div><div>
Must have a valid Texas Class C Texas driver&rsquo;s license and compliance with the City of Houston&rsquo;s policy on driving (AP 2-2).</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><div>Preference will be given to applicants with one year of experience using bilingual or multilingual skills in a customer service environment.</div><div><b><i><br>
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **</i></b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve an application review and/or interview. Department may administer skills assessment tests.<br>
<br>
<b>SAFETY IMPACT POSITION - YES</b><br>
YES - If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test.<br>
<br>
<b>Pay Grade 6</b><br>
<br>
<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
<br>
<b>APPLICATION PROCEDURES</b><br>
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov.<br>
<br>
To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1528). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)<br>
<br>
<b>Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.</b><br>
<br>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided.<br>
<br>
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit https://www.youtube.com/watch?v=EDWLV_sJFoM.<br>
<br>
<b>EOE - </b><b>Equal Opportunity</b><b> Employer
</b><br>
<b>The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</b></p></div></div></div>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

SEMI-SKILLED LABORER - BUSH AIRPORT

U.S. Secret Service

<div>
 <strong>
  Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility.
  <br/>
  <br/>
 </strong>
 <strong>
  At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service.
  <br/>
  <br/>
 </strong>
 <strong>
  Duties
  <br/>
  <br/>
 </strong>
 During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include:
 <br/>
 <br/>
 <ul>
  <li>
   Providing protection for various protectees.
  </li>
  <li>
   Conducting criminal investigations pertaining to financial obligations of the United States.
  </li>
  <li>
   Planning and implementing security designs for National Special Security Events.
   <br/>
   <br/>
  </li>
 </ul>
 This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   U.S. citizenship is required
  </li>
  <li>
   Possess a current valid driver's license
  </li>
  <li>
   Carry and use a firearm. Maintaining firearm proficiency is mandatory.
  </li>
  <li>
   Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
  </li>
  <li>
   You must obtain a Top Secret Clearance and retain it during your career.
  </li>
  <li>
   Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
  </li>
  <li>
   Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges.
  </li>
  <li>
   Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
  </li>
  <li>
   Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
  </li>
  <li>
   Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
  </li>
  <li>
   Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
  </li>
 </ul>
</div>


Criminal Investigator (Special Agent) - $40,000 Recruitment Incentive

Shell

<div>Texas, United States of America<br>
<p><br>
<b>Job Family Group:
</b></p>Information Technology (IT)<br>
<p><br>
<b>Worker Type:
</b></p>Regular<br>
<p><br>
<b>Posting Start Date:
</b></p>June 11, 2026<br>
<p><br>
<b>Business Unit:
</b></p>Projects and Technology<br>
<p><br>
<b>Experience Level:
</b></p>Experienced Professionals<br>
<p><br>
<b>Job Description:
</b></p><p><b>What&rsquo;s the role
</b></p><p></p><p>Shell is seeking a Sr. AI &amp; Data Engineer &ndash; Trading Analytics (also known internally as Data Engineering Lead) to join its team in Houston, TX. This role is ideal for an AI Engineer with a strong foundation in data engineering who can design and deliver AI-driven front-office analytics and GenAI/agentic solutions, collaborating closely with traders and trading analysts.
</p><p></p><p>Shell Trading &amp; Supply is one of the world&rsquo;s leading energy and commodity trading organizations, operating across crude, refined products, gas, LNG, power, and environmental products. Trading sits at the heart of Shell&rsquo;s energy transition, requiring rapid, data‑driven decision making under complex market conditions. Within Trading &amp; Supply, the Crude &amp; Products business plays a critical commercial role, operating in highly regulated, fast‑moving markets where high‑quality analytics, data engineering, and AI are key competitive differentiators. Our focus is to deliver secure, reliable, and trader‑centric digital solutions that simplify workflows, enhance insight, and drive commercial value without compromising risk, safety, or controls.
</p><p></p><p>As a Sr. AI &amp; Data Engineer in Trading Analytics, you will work directly with front‑office teams to design, build, and productionize AI‑driven analytics over market pricing and fundamental data. You will combine Databricks‑based data engineering, statistical and econometric techniques, and modern GenAI/agentic workflows to deliver insight at speed. This is a hands‑on individual contributor role with a strong bias toward practical delivery. You will operate in a high‑touch, hybrid model, iterating rapidly with users on‑desk, while engineering solutions to production‑grade standards using modern CI/CD and governance practices. Also, this role is rapid prototyping, iterative learning, and incremental production hardening, balanced with adherence to engineering, security, and governance frameworks to maintain speed and reliability.
</p><p></p><p><b>Accountabilities:
</b></p><p></p><p>Front‑Office Analytics &amp; Insight
</p><ul><li><p>Design, build, and deliver AI‑driven analytics for traders and analysts, including seasonality analysis, correlation studies, regression models, forecasting, and scenario modelling over market pricing and fundamentals data
</p></li><li><p>Work closely with traders and analysts to translate ambiguous business questions into clear analytical problem statements and working solutions
</p></li><li><p>Clearly communicate analytical outputs and AI‑generated insights to commercial stakeholders in a concise and actionable manner
</p></li></ul><p></p><p>Data Engineering &amp; Platforms
</p><ul><li><p>Build and maintain scalable, reusable data pipelines on Databricks using PySpark/Spark, SQL, Delta Lake, and Unity Catalog
</p></li><li><p>Support ingestion, modelling, and transformation of large‑scale time‑series pricing and fundamentals datasets
</p></li><li><p>Optimize pipelines for performance, reliability, and cost efficiency, following platform and data governance standards
</p></li></ul><p></p><p>AI, GenAI &amp; Agentic Solutions
</p><ul><li><p>Build and enhance GenAI and agent‑based solutions to support trading analytics, including:
</p><ul><li><p>Retrieval‑Augmented Generation (RAG)
</p></li><li><p>Prompt engineering
</p></li><li><p>Agent orchestration using frameworks such as LangGraph
</p></li><li><p>Tool calling and guardrails
</p></li></ul></li><li><p>Integrate LLM‑based workflows with structured trading and market data to augment analysis, insight generation, and decision support
</p></li><li><p>Prototype solutions quickly, gather user feedback, and help harden selected use cases for production deployment
</p></li></ul><p></p><p>Production, Quality &amp; Operations
</p><ul><li><p>Contribute to production‑ready analytics and AI solutions with testing, documentation, versioning, and basic observability
</p></li><li><p>Follow established CI/CD and DevOps practices, including use of Git‑based workflows and automated testing
</p></li><li><p>Support governance requirements such as PII handling, data lineage, and auditability in line with Trading &amp; Supply standards
</p></li></ul><p></p><p><b>What you bring
</b></p><ul><li><p>Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
</p></li><li><p>Bachelor&rsquo;s degree or equivalent relevant years of experience
</p></li><li><p>At least 7 years of relevant experience
</p></li><li><p>Hands‑on experience with Databricks and/or Spark (PySpark, SQL, Delta Lake; Unity Catalog desirable)
</p></li><li><p>Proven data engineering skills, including pipeline development, data modelling, and performance optimization
</p></li><li><p>Solid foundation in statistics, econometrics, or data science, with experience applying these techniques to time‑series or market‑style datasets
</p></li><li><p>Practical experience building or contributing to LLM‑based solutions, including prompt engineering and retrieval‑based approaches
</p></li><li><p>Familiarity with GenAI frameworks and tooling (e.g., LangGraph or similar orchestration patterns)
</p></li><li><p>Experience working in collaborative engineering teams using Git and CI/CD pipelines
</p></li><li><p>Strong communication skills and the ability to work directly with analysts, traders, and other business stakeholders
</p></li></ul><p></p><p>Additional Preferred Qualifications
</p><ul><li><p>Exposure to commodity or financial trading environments
</p></li><li><p>Understanding of market fundamentals, supply‑demand dynamics, or risk concepts
</p></li><li><p>Experience with MLflow, feature stores, or vector databases
</p></li><li><p>Familiarity with working in regulated or risk‑sensitive environments
</p></li></ul><p></p><p><b>What we offer
</b></p><p></p><p>The base salary range for this position is $149,000 - $223,000 per year . Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
</p><p></p><p>For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
</p><p></p><p>Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell&rsquo;s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html .
</p><p></p><p>You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You&rsquo;ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You&rsquo;ll be able to balance your priorities as you become the best version of yourself.
</p><ul><li><p>Progress as a person as we work on the energy transition together
</p></li><li><p>Continuously grow the transferable skills you need to get ahead
</p></li><li><p>Work at the forefront of technology, trends, and practices
</p></li><li><p>Collaborate with experienced colleagues with unique expertise
</p></li><li><p>Achieve your balance in a values-led culture that encourages you to be the best version of yourself
</p></li><li><p>Benefit from flexible working hours, and the possibility of remote/mobile working
</p></li><li><p>Perform at your best with a competitive starting salary and annual performance related salary increase &ndash; our pay and benefits packages are considered to be among the best in the world.
</p></li><li><p>Take advantage of paid parental leave, including for non-birthing parents
</p></li><li><p>Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
</p></li><li><p>Grow as you progress through diverse career opportunities in national and international teams
</p></li><li><p>Gain access to a wide range of training and development programs
</p></li></ul><p></p><p><b>We'd like you to know that Shell has a bold goal: to become one of the world&rsquo;s most diverse and inclusive companies.</b> <b>.
</b></p><p></p><p><b>Shell in The United States
</b></p><p></p><p>Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
</p><p></p><p>We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
</p><p></p><p>We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. &ndash; Pennzoil&reg; &ndash; made from natural gas.
</p><p></p><p>We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.
</p><p></p><ul><li>-<br>
</li></ul><p></p><p><br>
<b>DISCLAIMER:
</b></p>Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (&ldquo;Shell&rdquo;) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.</div>

Sr. AI & Data Engineer–Trading Analytics

Shell Energy Retail

<div>Texas, United States of America<br>
<p><br>
<b>Job Family Group:
</b></p>Information Technology (IT)<br>
<p><br>
<b>Worker Type:
</b></p>Regular<br>
<p><br>
<b>Posting Start Date:
</b></p>June 11, 2026<br>
<p><br>
<b>Business Unit:
</b></p>Projects and Technology<br>
<p><br>
<b>Experience Level:
</b></p>Experienced Professionals<br>
<p><br>
<b>Job Description:
</b></p><p><b>What&rsquo;s the role
</b></p><p></p><p>Shell is seeking a Sr. AI &amp; Data Engineer &ndash; Trading Analytics (also known internally as Data Engineering Lead) to join its team in Houston, TX. This role is ideal for an AI Engineer with a strong foundation in data engineering who can design and deliver AI-driven front-office analytics and GenAI/agentic solutions, collaborating closely with traders and trading analysts.
</p><p></p><p>Shell Trading &amp; Supply is one of the world&rsquo;s leading energy and commodity trading organizations, operating across crude, refined products, gas, LNG, power, and environmental products. Trading sits at the heart of Shell&rsquo;s energy transition, requiring rapid, data‑driven decision making under complex market conditions. Within Trading &amp; Supply, the Crude &amp; Products business plays a critical commercial role, operating in highly regulated, fast‑moving markets where high‑quality analytics, data engineering, and AI are key competitive differentiators. Our focus is to deliver secure, reliable, and trader‑centric digital solutions that simplify workflows, enhance insight, and drive commercial value without compromising risk, safety, or controls.
</p><p></p><p>As a Sr. AI &amp; Data Engineer in Trading Analytics, you will work directly with front‑office teams to design, build, and productionize AI‑driven analytics over market pricing and fundamental data. You will combine Databricks‑based data engineering, statistical and econometric techniques, and modern GenAI/agentic workflows to deliver insight at speed. This is a hands‑on individual contributor role with a strong bias toward practical delivery. You will operate in a high‑touch, hybrid model, iterating rapidly with users on‑desk, while engineering solutions to production‑grade standards using modern CI/CD and governance practices. Also, this role is rapid prototyping, iterative learning, and incremental production hardening, balanced with adherence to engineering, security, and governance frameworks to maintain speed and reliability.
</p><p></p><p><b>Accountabilities:
</b></p><p></p><p>Front‑Office Analytics &amp; Insight
</p><ul><li><p>Design, build, and deliver AI‑driven analytics for traders and analysts, including seasonality analysis, correlation studies, regression models, forecasting, and scenario modelling over market pricing and fundamentals data
</p></li><li><p>Work closely with traders and analysts to translate ambiguous business questions into clear analytical problem statements and working solutions
</p></li><li><p>Clearly communicate analytical outputs and AI‑generated insights to commercial stakeholders in a concise and actionable manner
</p></li></ul><p></p><p>Data Engineering &amp; Platforms
</p><ul><li><p>Build and maintain scalable, reusable data pipelines on Databricks using PySpark/Spark, SQL, Delta Lake, and Unity Catalog
</p></li><li><p>Support ingestion, modelling, and transformation of large‑scale time‑series pricing and fundamentals datasets
</p></li><li><p>Optimize pipelines for performance, reliability, and cost efficiency, following platform and data governance standards
</p></li></ul><p></p><p>AI, GenAI &amp; Agentic Solutions
</p><ul><li><p>Build and enhance GenAI and agent‑based solutions to support trading analytics, including:
</p><ul><li><p>Retrieval‑Augmented Generation (RAG)
</p></li><li><p>Prompt engineering
</p></li><li><p>Agent orchestration using frameworks such as LangGraph
</p></li><li><p>Tool calling and guardrails
</p></li></ul></li><li><p>Integrate LLM‑based workflows with structured trading and market data to augment analysis, insight generation, and decision support
</p></li><li><p>Prototype solutions quickly, gather user feedback, and help harden selected use cases for production deployment
</p></li></ul><p></p><p>Production, Quality &amp; Operations
</p><ul><li><p>Contribute to production‑ready analytics and AI solutions with testing, documentation, versioning, and basic observability
</p></li><li><p>Follow established CI/CD and DevOps practices, including use of Git‑based workflows and automated testing
</p></li><li><p>Support governance requirements such as PII handling, data lineage, and auditability in line with Trading &amp; Supply standards
</p></li></ul><p></p><p><b>What you bring
</b></p><ul><li><p>Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
</p></li><li><p>Bachelor&rsquo;s degree or equivalent relevant years of experience
</p></li><li><p>At least 7 years of relevant experience
</p></li><li><p>Hands‑on experience with Databricks and/or Spark (PySpark, SQL, Delta Lake; Unity Catalog desirable)
</p></li><li><p>Proven data engineering skills, including pipeline development, data modelling, and performance optimization
</p></li><li><p>Solid foundation in statistics, econometrics, or data science, with experience applying these techniques to time‑series or market‑style datasets
</p></li><li><p>Practical experience building or contributing to LLM‑based solutions, including prompt engineering and retrieval‑based approaches
</p></li><li><p>Familiarity with GenAI frameworks and tooling (e.g., LangGraph or similar orchestration patterns)
</p></li><li><p>Experience working in collaborative engineering teams using Git and CI/CD pipelines
</p></li><li><p>Strong communication skills and the ability to work directly with analysts, traders, and other business stakeholders
</p></li></ul><p></p><p>Additional Preferred Qualifications
</p><ul><li><p>Exposure to commodity or financial trading environments
</p></li><li><p>Understanding of market fundamentals, supply‑demand dynamics, or risk concepts
</p></li><li><p>Experience with MLflow, feature stores, or vector databases
</p></li><li><p>Familiarity with working in regulated or risk‑sensitive environments
</p></li></ul><p></p><p><b>What we offer
</b></p><p></p><p>The base salary range for this position is $149,000 - $223,000 per year . Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
</p><p></p><p>For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
</p><p></p><p>Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell&rsquo;s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html .
</p><p></p><p>You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You&rsquo;ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You&rsquo;ll be able to balance your priorities as you become the best version of yourself.
</p><ul><li><p>Progress as a person as we work on the energy transition together
</p></li><li><p>Continuously grow the transferable skills you need to get ahead
</p></li><li><p>Work at the forefront of technology, trends, and practices
</p></li><li><p>Collaborate with experienced colleagues with unique expertise
</p></li><li><p>Achieve your balance in a values-led culture that encourages you to be the best version of yourself
</p></li><li><p>Benefit from flexible working hours, and the possibility of remote/mobile working
</p></li><li><p>Perform at your best with a competitive starting salary and annual performance related salary increase &ndash; our pay and benefits packages are considered to be among the best in the world.
</p></li><li><p>Take advantage of paid parental leave, including for non-birthing parents
</p></li><li><p>Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
</p></li><li><p>Grow as you progress through diverse career opportunities in national and international teams
</p></li><li><p>Gain access to a wide range of training and development programs
</p></li></ul><p></p><p><b>We'd like you to know that Shell has a bold goal: to become one of the world&rsquo;s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, </b>click here <b>.
</b></p><p></p><p><b>Shell in The United States
</b></p><p></p><p>Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
</p><p></p><p>We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
</p><p></p><p>We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. &ndash; Pennzoil&reg; &ndash; made from natural gas.
</p><p></p><p>We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.
</p><p></p><ul><li>-<br>
</li></ul><p></p><p><br>
<b>DISCLAIMER:
</b></p>Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (&ldquo;Shell&rdquo;) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.</div>

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Sr. AI & Data Engineer–Trading Analytics

Sr. AI & Data Engineer–Trading Analytics