passenger service agent

passenger service agent (part time) Jobs in Tampa

passenger service agent (part time)

administrative assistant - tampa international airport Jobs in Tampa

airline baggage handler

airline baggage supervisor

airport cargo office agent

Tri-Star Airport Handling Services

Job Description:Tri-Star is a fast growing company with 4 different locations in Florida. We are seeking an experienced individual for our Tampa location. Duties includes customer service, data entry, translation, and documentation. The position starts at $18 with benefits.Requirements:<ul><li>Must be able to pass all pre-employment drug test and background check</li><li>Must be a US Citizen or permanent resident</li><li>Must possess a valid Driver&rsquo;s License</li><li>Must be able to lift 50 pounds</li><li>Must have great computer skills</li><li>Must be at least 18 years of age</li><li>High school diploma or GED</li><li>Must possess the ability to read, write, fluently speak and understand the English and Spanish language - any other languages is a plus</li><li>Must be have flexibility with varied shifts, weekends, and holidays.</li><li>Must have reliable transportation</li><li>Must be able to work in the sun or rain for a short period of time is necessary</li><li>Must be able to stand for more than an hour</li><li>Must be able to multitask</li><li>Must be able to work under pressure and finish tasks within a short period of time</li></ul>Job Duties:<ul><li>Provide customers information requested on shipments status</li><li>Provide reports on shipments status and damages</li><li>Make accurate data entries on the airlines systems</li><li>Use proper telephone etiquette; answer phones within 3 rings.</li><li>Bring any customer issues to the attention of a supervisor</li><li>Communication with the warehouse staff and supervisors on flights priorities and times</li><li>Prepare documentation for the flights and keep customers informed of the progress.</li><li>Respond to emails in a timely manner.</li><li>Be able to learn new procedures and rules in a timely manner</li><li>Complete paperwork for any shipments being dropped off or picked up.</li><li>Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.</li><li>Maintain files organized and completed.</li><li>Adhere to all FAA, TSA, USDA, Airport, Tri-Star Safety and Security procedures.</li><li>Complete daily briefings with supervisors.</li><li>Challenge any unauthorized person entering non-public areas.</li></ul>Benefits Offered:<ul><li>Medical, Dental, Vision</li><li>Vacation (after completing 1 year with the company)</li><li>Life Insurance</li><li>Company Loan Program</li><li>401K</li></ul>Other information:<ul><li>Pay is twice a month - every 5th and 20th.</li></ul>Job Type: Full-timePay: $18.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Airport Cargo Office Agent

Alliance Ground International

Job Description: Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: Guide inbound/outbound airplanes to and from the gate. Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner. Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Clean aircraft passenger cabins between flights and stock aircraft with needed supplies. Operate heavy equipment such as pushback equipment and maintain visual contact with Wing Walkers to ensure the equipment is free of any danger. Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers. Operate equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories. Receive and record customer baggage, air freight, mail, and company materials as required. Pick up, deliver, and transport cargo and baggage to and from aircraft, which could include wheelchairs, strollers, live animals, and other vital property of passengers, and prepare records in connection with these responsibilities. Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required. Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. Complete all training when required by company, airport governing authority, or customer when required. Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: This job requires physical stamina and strength &ndash; Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to carry heavy items up and down narrow jetway stairs. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. Must be able to work outside in all types of weather, around jet and machinery noises. Knowledge, Skills &amp; Abilities: Good Communication Skills &ndash; Ramp Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo. Basic math skills: Ramp agents may be required to calculate weight and balance calculations for planes. Computer skills: Ramp agents may be required to use computer systems to track cargo and baggage. Problem-solving skills: Ramp agents may be called upon to troubleshoot issues during loading and unloading. Time management skills: Ramp agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. Possess a valid driver&rsquo;s license with a clean driving record. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete ramp and SIDA training to obtain airport authority identification security. If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. Preferred Qualifications - One+ year of relevant experience. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Ground Ramp Agent

Grupo EULEN

<div>JOB OVERVIEW

The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
<ul>
<li>Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment</li>
<li>Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction</li>
<li>Must be able to read and interpret all online and manual reference material</li>
<li>Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights</li>
<li>Resolve complicated travel itineraries</li>
<li>Acknowledge and respond promptly to customer inquiries</li>
<li>Passport and visa handling and inspection</li>
<li>Well organized, articulate, dependable, punctual, and reliable.</li>
<li>Communicate and coordinate with colleagues as necessary</li>
<li>Communicate via radio, fax, phones in a professional manner</li>
<li>Ensure customer satisfaction and provide professional customer support</li>
<li>Other duties may be assigned</li>
</ul>
 EXPERIENCE
<ul>
<li>Must have customer service experience</li>
</ul>
SKILL and/or ABILITIES
<ul>
<li>Ability to speak and understand English</li>
<li>Excellent communication skills</li>
<li>Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time</li>
<li>Must be professional appearance and adhere to company grooming/uniform policy</li>
<li>Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis</li>
<li>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</li></ul> 


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance. 


EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</div>

Passenger Service Agent

Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As an Operations Coordinator (also referred to as Turnaround Coordinator), you will be the primary communication link between ground operations and our customers. The Operations Coordinator remains at the aircraft during the entire ground time and coordinates all processes in all areas of responsibility that may arise during the course of aircraft handling. Ideal candidates will have at least one year of experience in aviation ground handling or cargo/mail sorting. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Calculate aircraft weight and balance prior to flight departure. Provide the principal operations communications between Ramp Operations and the customer. Monitor all flight activity, record and update daily flight records with key information. Operational safety and load security checks on aircraft prior to departure. Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding. Coordinate all towing activity, obtain and track gate activity including all changes. Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics. Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands and ensures that unserviceable GSE is reported to maintenance. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: This job requires physical stamina and strength &ndash; Lead Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to carry heavy items up and down narrow jetway stairs. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. Must be able to work outside in all types of weather, around jet and machinery noises. Knowledge, Skills &amp; Abilities Demonstrated Leadership Skills: Operations Coordinators must be able to provide direction and support to their team to complete all required tasks proficiently and safely. Excellent Communication Skills: Operations Coordinators must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo. Strong math skills: Operations Coordinators may be required to calculate weight and balance calculations for planes. Intermediate Computer skills: Operations Coordinators may be required to use computer systems to track cargo and baggage. Problem-solving skills: Operations Coordinators may be called upon to troubleshoot issues during loading and unloading. Time management skills: Operations Coordinators must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. Possess a valid driver&rsquo;s license with a clean driving record. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete ramp and SIDA training to obtain airport authority identification security. If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. Preferred Qualifications - One+ year of airline ramp experience. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Ground Operation Coordinator

Bags

<div>Overview:
<div>
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience&mdash;especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we&rsquo;re reimagining how people move through their journeys&mdash;saving time, reducing hassle, and ensuring every step feels effortless and efficient.</div> 
You will...:
<div>
this position does require the ability and availability to work weekends and holidays and is also physically demanding, requiring the ability to stand/move/bend/stoop/lift various luggage weighing up to 75 pounds consistently throughout the shift.</div><div>
Please add this to the TOP of the posting:</div><div>
o This is a Baggage Handler position starting at $15.00 per hour 
o Part Time Position 
o Must be able and available to work weekends and holidays 
o Must be able to stand/move/bend/stoop/lift various luggage weighing up to 75 pounds consistently throughout the shift 
o No experience necessary - Paid Training 
o Benefits: 
- 401k - Medical Insurance - Dental Insurance - Vision Insurance 
o Starting Pay $15.00/hour 
o Advancement Opportunities available: 
- Driver - Ambassador - RAC Agent - Supervisor</div><div></div><div> 
The Airline Baggage Handler will verify passenger boarding pass with their checked bag and move the bags to the security screening induction system.</div><div></div><div> 
This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.</div><ul><li>
This is a Baggage Handler position starting at $15.00 per hour</li><li>
Part Time Position 
</li><li>
Must be able and available to work weekends and holidays 
</li><li>
Must be able to stand/move/bend/stoop/lift various luggage weighing up to 75 pounds consistently throughout the shift 
</li><li>
No experience necessary - Paid Training 
</li><li>
Benefits:401k - Medical Insurance - Dental Insurance - Vision Insurance</li><li>
Starting Pay $15.00/hour 
</li><li>
Advancement Opportunities available: Driver - Ambassador - RAC Agent - Supervisor</li><li>
Communicating effectively and clearly. Asking each passenger the safety and security questions</li><li>
Loading passenger luggage onto the security screening induction belt</li><li>
Working closely with the Airline ticket counter agents</li></ul> 
<div></div>
You have...:
<ul><li>Must be at least 18 years of age</li><li>
Be authorized to work in the United States</li><li>
Must be able to clear a background and drug screen</li><li>
Must be able to lift up to up to 75 lbs consistently throughout the shift</li><li>
Ability to stand, stoop, bend, push, pull throughout entire shift</li><li>
Experience in customer service preferred</li><li>
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
</li><li>Complete all required training including airport compliance</li><li>
Able to obtain an airport badge</li><li>
Must be able to work weekends and holidays</li></ul><div></div><div> 
Appearance Guidelines</div><div></div><div> 
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee&rsquo;s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company&rsquo;s business standards.</div> 
<div></div><ul><li>
Clean &amp; well-maintained approved uniforms must be worn on shift</li><li>
Additional requirements as specified by management</li></ul><div></div><div> 
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.</div><div> 
</div><div>Salary Range: $15.00 per hour</div><div> 
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.</div><div> 
</div><div>________________________________________</div><div>
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.</div><div></div><div> 
Right to Work Poster</div><div>
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate&rsquo;s application relative to the required job qualifications and responsibilities listed in the job posting.</div><div></div><div> 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.</div><div></div><div> 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.</div></div>

Airline Baggage Handler

Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Tampa International Airport

<div><div>221105.Senior Manager of Airfield Operations and Compliance
 - (SEN00001C)</div><div></div><div> 
Under the general direction of the Director of Airport Operations and Emergency Management, the Senior Manager of Airfield Operations and Compliance is responsible for leading and ensuring compliance with Federal Aviation Administration (FAA) regulations, specifically Title 14 Code of Federal Regulations (CFR) Part 139, and all associated requirements for the Authority. This role oversees the Airfield Operations Duty Team, manages Part 139 training programs, coordinates airfield construction activities, and implements the Safety Management System (SMS) and Wildlife Hazard Management Programs. The Senior Manager provides leadership, drives innovation in compliance and safety practices, and collaborates with various departments, external agencies, and stakeholders to maintain regulatory compliance.
Requires availability for emergency call-in.
SUPERVISES OTHERS: YES
FLSA STATUS: EXEMPT
COMPENSATION: $134,807 - $155,000 Based on Experience
ESSENTIAL FUNCTIONS<ul><li>
Establishes, implements, and continuously improves safety processes related to airfield operations in accordance with Title 14 CFR Part 139.</li><li>
Ensures continuous compliance with Title 14 CFR Part 139, Part 1542, Airport Operating Certificate, and the Airport Certification Manual.</li><li>
Responsible for ensuring all personnel are properly trained and records maintained per the requirements of Part 139.301 and 303.Ensure all phases of the self-inspection program follow standards set forth in Part 139.327.</li><li>
Collaborate with fueling tenants, ARFF, and authority staff to maintain procedures for the protection of persons and property on the airport when handling hazardous materials in compliance with Part 139.321.</li><li>
Manages the airport&rsquo;s Movement Area Training Program and compliance with Part 139.329.</li><li>
Maintains effective oversight of the TPA Wildlife Hazard Management Plan in accordance with Part 139.337.</li><li>
Reviews and evaluates Construction Safety Phasing Plans for potential operational impacts and engineering and construction documents for compliance with Part 139.341.</li><li>
Ensure staff are trained and prepared to fulfil their roles and responsibilities within the Airport Emergency Plan and comply with Part 139.325.</li><li>
Collaborates with the SMS Manager to ensure compliance with the Airport&rsquo;s approved Safety Management System Plan requirements and Part 139.401-403.</li><li>
Accountable for the well-being and support of the Airfield team, providing opportunities for growth, development and offering mentorship.</li><li>
Evaluates the work performance of direct reports; engages in transparent performance check-ins and appraisals and takes necessary corrective action or disciplinary measures when required.</li><li>
Ensures that direct reports comply with authority standards regarding personal appearance, fostering a professional work environment.</li><li>
Oversees the maintenance and accountability of all direct reports' equipment, ensuring adherence to established guidelines and promoting operational efficiency.</li><li>
Regular and reliable attendance is required as an essential function of the position.</li></ul>
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
COMPETENCIES<ul><li>
Driving Results: Ability to inspire and motivate their staff to achieve goals by fostering a positive work environment that encourages enthusiasm, engagement, and high performance. Creates a sense of purpose and excitement around team's output.</li><li>
Decisiveness: Thinking outside the box; taking appropriate risk when getting things done with resources available resulting in actionable output.</li><li>
Accountability: Taking responsibility for one's actions and decisions; Admitting mistakes and learning from them; Assuming responsibility for dealing with problems, crisis, or issues.</li><li>
Sound Judgement: The ability to make sound and timely decisions by analyzing and understanding situations and information clearly by carefully examining the details. Exhibits a sense of urgency where appropriate.</li></ul>
REQUIRED FOR ALL HCAA JOBS<ul><li>
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.</li><li>
Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.</li></ul>
QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES &amp; CERTIFICATIONS)<ul><li>
Bachelor&rsquo;s Degree in Public or Business Administration, Airport Management, or related field.</li><li>
Eight (8) years experience in an airport with Federal Aviation Regulation (FAR) Part 139 as listed in the Federal Aviation Administration (FAA) guide.</li><li>
Four (4) years supervisory experience.</li><li>
Or equivalent combination of education, training, and experience.</li><li>
Must possess a valid Florida Driver License.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Accreditation as a Certified Member (CM) by the American Association of Airport Executives (AAAE) and/or AAAE Airport Certified Employee (ACE) Airfield Operations credential.</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Knowledge of FAA regulations, specifically Title 14 CFR Part 139, and associated airport operations requirements.</li><li>
Knowledge of SMS and best practices related to airfield safety and compliance.</li><li>
Knowledge of wildlife hazard management principles and practices applicable to airport environments.</li><li>
Knowledge of airfield construction coordination processes and project inspection standards.</li><li>
Ability to establish clear direction, motivate teams, and foster a work culture focused on ongoing learning and performance goals.</li><li>
Ability to communicate effectively orally and in writing.</li></ul><ul><li>
Ability to establish and maintain effective working relationships with others within and outside the Authority.</li></ul><ul><li>
Ability to handle restricted, sensitive, and confidential information.</li></ul><ul><li>
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.</li></ul>
PHYSICAL ABILITIES<ul><li>
Frequent standing &amp; walking</li><li>
Sitting up to 6 hours per shift</li><li>
Lifting up to 50 Ibs.</li><li>
Occasional bending, stooping, pushing, pulling, dragging &amp; reaching overhead</li><li>
Continuous typing</li><li>
Frequent use of car/light truck</li></ul>
The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.
The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process.<div> 
</div></div><div>
Primary Location US-FL-Tampa</div><div>
Work Locations OFFICE-HCAA</div><div>
Job Senior Manager</div><div>
Organization Operations</div><div>
Schedule Regular</div><div>
Shift Standard</div><div>
Employee Status Manager</div><div>
Job Type Full-time</div><div>
Job Level Rotating</div><div>
Job Posting 04/23/2026, 12:47:59 PM - Closing Date 05/08/2026, 10:59:00 PM</div></div>

Senior Manager of Airfield Operations and Compliance

Explore 186+ Airport cargo office agent in Tampa this May. Find roles across top companies and apply now to boost your career.

186 airport cargo office agent jobs In Tampa

Airport Cargo Office Agent

Ground Ramp Agent

Passenger Service Agent

Ground Operation Coordinator

Airline Baggage Handler

Passenger Service Agent

Senior Manager of Airfield Operations and Compliance