1:1 early literacy interventionist 2026 school year (part-time) -hazelwood elementary

analyst, it operations

help desk support analyst remote Jobs in Baltimore

help desk support analyst remote

industrial security analyst Jobs in Baltimore

industrial security analyst

programmer analyst - llmops Jobs in Baltimore

programmer analyst - llmops

analyst it operations

Ciena

<div><div>As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We&rsquo;re a technology company that leads with our humanity&mdash;driving our business priorities alongside meaningful social, community, and societal impact.</div><div></div><div><b>
What will you do at Ciena?</b></div><div></div><div><b>
Learn:</b></div><ul><li>
SD-WAN and Multi-Cloud secure connections</li><li>
Cloud-based firewalls, IDS &amp; IPS</li><li>
Enterprise Network</li><li>
Enterprise Wi-Fi &amp; BLE</li><li>
Remote Access</li></ul><div></div><div><b>
Implement:</b></div><ul><li>
Products &ndash; Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet, F5</li><li>
Cloud &ndash; Azure, AWS, OCI Interconnections, Firewalls &amp; Web Application Firewalls</li></ul><div></div><div><b>
Operational Support:</b></div><ul><li>
Participate 24x7 scheduled On-call rotation</li><li>
Handle trouble ticket escalations from Service Desk, other IT teams or Business Units</li><li>
Drive escalations to resolution with technologies vendors</li><li>
Own Root Cause Analysis and Long-Term Fix</li></ul><div></div><div><b>
Automation:</b></div><ul><li>
Orchestration &amp; Configuration Management &ndash; Terraform &amp; Ansible</li></ul><div></div><div><b>
Documentation:</b></div><ul><li>
Generate &amp; maintain via Agora, SharePoint Online and JIRA</li></ul><div><b><br>
EDUCATION AND EXPERIENCE</b></div><ul><li>
B.S. degree computer science, related degree or relevant experience</li><li>
5 - 8 years concentrated experience in the area of IT Network Infrastructure</li><li>
Require active working experience with network infrastructure, Wi-Fi, or firewalls solutions</li><li>
Strong knowledge of firewall management &ndash; Palo Alto or FortiGate</li><li>
Experienced in network troubleshooting tools (Protocol Analysis hardware/software &amp; packet sniffer)</li></ul><ul><li>
Firewall, Wireless technology certifications desired, but not required</li><li>
Knowledge of Azure, AWS or OCI is a plus</li></ul><div></div><div><b>
CANDIDATE PROFILE</b></div><ul><li>
Strong interpersonal skill with emphasis on collaboration, communication &amp; organization</li></ul><ul><li>
Reliable work ethic to drive commitments to deliverables</li><li>
Open-minded to accept feedback to adjust then grow</li><li>
Be a Change Advocate to think and do things differently</li><li>
Growth mindset to keep learning</li></ul><div></div><div>
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.</div><div></div><div>
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) &amp; DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.<br>
<br>
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.</div><div></div><div>
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.</div><div></div><div>
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.</div></div>

Analyst, IT Operations

Liberty Personnel Services, Inc.

<div>
 Job Details:
 <br/>
 <br/>
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Technical support of Network, Desktop and Applications.
 <br/>
 <br/>
 Strong troubleshooting skills.
 <br/>
 <br/>
 Ability to follow strict escalation procedures.
 <br/>
 <br/>
 Excellent Documentation and Communication.
 <br/>
 <br/>
 Ability to work with minimal supervision.
 <br/>
 <br/>
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 Help Desk Call Center
 <br/>
 <br/>
 Healthcare Environment
 <br/>
 <br/>
 Active Directory
 <br/>
 <br/>
 MS Windows 7 &amp; 8.
 <br/>
 <br/>
 MS Office 2003/2007/2010.
 <br/>
 <br/>
 Email Administration (MS Outlook).
 <br/>
 <br/>
 Edgar Unthank
 <br/>
 <br/>
 300 Conshohocken State Road | Conshohocken, PA 19428
 <br/>
 <br/>
 Direct Line: 484.238.1943
 <br/>
 <br/>
 edgar@libertyjobs.com www.libertyjobs.com
 <br/>
 <br/>
 www.linkedin.com/in/edgarunthank
 <br/>
 <br/>
 #IT
 <br/>
 <br/>
 #remote
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 <br/>
 #midsenior
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</div>


Help Desk Support Analyst Remote

Johns Hopkins Health System

<div></div><div><div><div>Requisition #:</div><div>
663720</div>
<div>Location:</div><div>
Johns Hopkins Health System, Baltimore, MD 21201
</div><div>Category:</div><div>
Information Technology</div>
<div>Schedule:</div><div>
Day Shift</div>
<div>Employment Type:</div><div>
Full Time</div>
</div>
<p></p><div><div><p>Req#:663720 Programmer Analyst-LLMOps</p>
<p>
Monday-Friday (8:30-5)</p>
<p>
Hybrid/Remote</p>
<ul><li><b>In the office 1-2 days a month on a regular bases also for Go Lives, Special Projects and weekends.</b></li></ul>
<p>
Johns Hopkins</p>
<p>
750 E. Pratt St., 5th Floor</p>
<p>
Baltimore, MD 21202</p>
<p><b>
General Position Summary: </b>This role supports a number of key initiatives within Health IT, with an emphasis on REACH. The Johns Hopkins inHealth Research Enclave for Analyzing Clinical Health Data (REACH) is a de-identified data resource that enables scientific discovery and advances healthcare by developing a de-identified version of Johns Hopkins&rsquo; electronic medical records (EMR) data. REACH offers a secure, transparent, and efficient process that safeguards patient privacy, reduces administrative burden, and removes access barriers for authorized users.</p>
<p><b>List required &amp; preferred skills specific to position:
</b></p><p></p><ul><li>2 or more years of relevant experience working with stakeholders and defining requirements in a relevant context</li>
<li>Proficiency in Python and SQL</li>
</ul><ul><li>Experience working with healthcare data formats (e.g. Epic Clarity &amp; Caboodle, FHIR, OMOP)</li>
<li>Proficiency in Scala</li>
<li>Experience with data frameworks and cloud platforms</li>
</ul>
<p><b>Job Scope/Complexity: </b>Typically understands project life cycle and has responsibility for sections of life cycle. Under guidance, responsible for full life-cycle of small and/or parts of a large project. Once priorities are set, perform tasks independently with regular process updates. Examples can easily be found in existing code, methods or online. Typically concepts used are simple and standard.</p>
<p><b>Job Responsibilities: </b>The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.</p>
<ul><li>Analysis and Requirements Gathering</li></ul>
<ul><li>Design and Dvelopment</li></ul>
<ul><li>Testing and Documentation</li></ul>
<ul><li>Implementation and Maintenance</li></ul>
<p><b>Required Education: </b>Bachelor&rsquo;s degree required. Additional experience may be substituted for education.
</p><p><i>Equivalency Formula: </i><i>JHH:</i><i> Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.</i></p>
<p><b>
</b></p><p><b>Required Experience: </b>One year of related work experience with computer systems and applications. Additional education may substitute for experience.</p>
<p><i>
Equivalency Formula: </i><i>JHU:</i><i> 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.</i></p>
<p><b>Preferred Job Qualifications: </b>Knowledge in the assigned application as well as the platform on which it runs.
</p><p></p><p><b>Knowledge, Skills, &amp; Abilities (KSA&rsquo;s):</b>
</p><div><ul><li>Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.</li></ul>
<ul><li>Must demonstrate critical thinking and analytical reasoning skills.</li></ul>
<ul><li>Ability to work on multiple priorities effectively.</li></ul>
<ul><li>Ability to prioritize conflicting demands.</li></ul>
<ul><li>Ability to execute assigned project tasks within established schedule.</li></ul>
<ul><li>Ability to work collaboratively in a team environment.</li></ul>
<ul><li>Ability to communicate effectively in the service of users and colleagues.</li></ul>
<ul><li>Writes and speaks clearly and concisely.</li></ul>
<ul><li>Possesses sound documentation skills.</li></ul>
<ul><li>Ability to maintain confidentiality.</li></ul>
<ul><li>Must demonstrate exemplary customer service skills</li></ul>
</div>
<p><b>Salary Range:</b> Minimum 24.80/hour - Maximum 43.40/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.</p>
<p>
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.</p>
<p>
Johns Hopkins Health System and its affiliates are drug-free workplace employers.</p>
</div><p></p>
</div><p>Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.</p></div><div></div>

Programmer Analyst - LLMOps

Northrop Grumman

<div>RELOCATION ASSISTANCE: No relocation assistance available<p></p>
CLEARANCE REQUIRED FOR START: Yes<p></p>
CLEARANCE TYPE: Secret<p></p>
TRAVEL: No<h2 class="jobSectionHeader"><b>
Description</b></h2><p></p>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.<p></p><p><b>
Northrop Grumman is looking for an Industrial Security Analyst 2 to</b> support personnel security. The Industrial Security Analyst will directly support restricted programs in relation to all applicable classified federal, contractual, customer and company requirements.</p><p></p><p><b>
The responsibilities include, but are not limited to the following:</b></p><p>
Support a fast-paced, high profile program security environment. Create, maintain and leverage working relationships with internal and external customers. Maintain internal and external personnel security files, folders, and databases in support of NGMS restricted programs. Administer the personnel security program and procedures for classified efforts as directed by program security management. Support security education training and awareness activities as needed. Study manuals outlining regulations, and help streamline procedures for handling, storing, and keeping records, and for granting personnel and visitors access to restricted records and materials. Conduct security education classes and related briefings. Investigate security violations and prepare reports specifying preventive action to be taken. This industrial security position dedicated to the NGMS BWI personnel security program. The chosen candidate will work in a team environment and review, request, update, maintain, and safeguard personnel security information to include CUI and PII information. The ideal candidate will have excellent customer service and communication skills; the ability to work independently and follow projects through to completion; and the ability to maintain composure and flexibility to deal with changing priorities and deadlines.</p><p></p><p><b>
Basic Qualifications:</b></p><p></p><p>
Bachelor's degree and 2+ years of Industrial Security, Administrative, customer service, data entry and/or relevant experience; additional 4 years of relevant work experience may be substituted for a Bachelor's Degree.</p><p></p><p>
Current active Secret clearance with ability to obtain/maintain (SAP) Special Access Programs.</p><p></p><p>
US Citizenship required.</p><p></p><p>
Strong working knowledge of basic office automation tool suites such as MS Office (Word, Excel, PowerPoint).</p><p><b><br>
Preferred Qualification:</b></p><p></p><p>
Personnel security experience in support of military, DOD, or IC customers.</p><p>
Bachelor&rsquo;s Degree with a focus on Business Administration, Industrial Security, Homeland Security, or Cyber Security.</p><p>
OPSEC program experience.</p><p>
Self-starter with minimal supervision.</p><p>
Willing to work extended hours, in a fast paced, deadline driven environment</p><p>
Classification review experience.</p><p>
Working knowledge of DoD 5205.07 SAP Manuals volumes 1-4, ICD 705, ICD 704, and/or NISPOM applicable sponsor procedures.</p><p></p>
Primary Level Salary Range: $0.00 - $0.00<p></p>
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.<p></p>
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.<p></p>
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.<p></p>
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Industrial Security Analyst

Gopuff

<div>
 Gopuff is seeking
 <strong>
  Operations Associates, Baristas
 </strong>
 to join our team. This role blends operational excellence with food &amp; beverage preparation to ensure our customers receive accurate, high-quality orders every time. Whether you&rsquo;re preparing handcrafted Starbucks beverages, managing inventory, or keeping the facility organized, you&rsquo;ll play a key role in making sure our operations run smoothly behind the scenes. No two days are the same&mdash;you may be restocking shelves, preparing food and drinks to spec, packing orders, or supporting inbound deliveries. If you&rsquo;re detail-oriented, adaptable, and thrive in a fast-paced environment, this is the role for you.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare quality Starbucks beverages and food menu items by following recipes, production cards, and presentation standards
  </li>
  <li>
   Ensure accuracy and quality of all packaged food and beverage items staged for delivery
  </li>
  <li>
   Receive, unpack, and replenish product deliveries; confirm inventory accuracy and resolve discrepancies
  </li>
  <li>
   Pick, pack, and stage customer orders with speed and precision
  </li>
  <li>
   Maintain organization and cleanliness across the kitchen, caf&eacute;, and facility spaces
  </li>
  <li>
   Manage waste and spoilage by following FIFO and mindful preparation practices
  </li>
  <li>
   Monitor and record temperature-sensitive food items per food safety standards
  </li>
  <li>
   Complete and document cleaning tasks as outlined in best practices
  </li>
  <li>
   Safely handle, scan, and move product; operate carts, pallet jacks, and dollies as needed
  </li>
  <li>
   Work in varying environments, including freezers and multiple floors within the site
  </li>
  <li>
   Complete required Starbucks training and uphold Gopuff and Starbucks safety, sanitation, and compliance standards
  </li>
  <li>
   Perform other duties based on business needs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED equivalent
  </li>
  <li>
   Food service, retail, or operations experience preferred (but not required)
  </li>
  <li>
   Welcoming and collaborative team mindset
  </li>
  <li>
   Ability to learn and adapt to new technology and multi-step processes
  </li>
  <li>
   Strong attention to detail and pride in producing quality work
  </li>
  <li>
   Essential functions include the ability to stand, walk, bend, push, pull, and lift up to 49 lbs during shifts
  </li>
  <li>
   Comfortable working flexible schedules, including early mornings, evenings, weekends, nights, and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical/Dental/Vision Insurance (for full-time employees)
  </li>
  <li>
   401(k) Retirement Savings Plan
  </li>
  <li>
   25% employee discount &amp; FAM Membership
  </li>
  <li>
   Vacation and Sick Time for eligible employees
  </li>
  <li>
   EAP through AllOne Health (formerly Carebridge)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
  </li>
  <li>
   Baltimore, MD Salary Range: $15.25
  </li>
  <li>
   The salary range above reflects what we&rsquo;d reasonably expect to pay candidates. A candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role&rsquo;s compensation package, please reach out to the designated recruiter for this role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Incentives:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   $500 90 day referral bonus
   <br/>
   <br/>
  </li>
 </ul>
 At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it&mdash;stuff happens. But that&rsquo;s where we come in, delivering all your wants and needs in just minutes.
 <br/>
 <br/>
 And now, we&rsquo;re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
 <br/>
 <br/>
 Like what you&rsquo;re hearing? Then join us on Team Blue.
 <br/>
 <br/>
 <em>
  Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
  <br/>
  <br/>
 </em>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 <br/>
 <br/>
</div>


Operations Associate, Starbucks Barista, Baltimore, #95

Deloitte

<div>Finance and global business services leaders are navigating disruptive technologies like AI, market uncertainty, and regulatory change-while still driving measurable value. Deloitte helps clients meet this moment with deep industry insights and integrated solutions across strategy, technology, and operations. As part of our Finance Transformation offering, we support clients along their Enterprise Performance Management journey to strengthen planning, forecasting, reporting, and analytics.<br>
<br>
Recruiting for this role ends on 05/30/2026.<br>
<br>
Work you'll do<br>
As a Manager on the Finance Transformation team, you will be responsible for leading and delivering small engagements or components of larger, complex Enterprise Performance Management programs with a focus on OneStream.<br>
<ul>
<li>You will collaborate with client stakeholders to assess current-state finance processes and design fit-for-purpose OneStream-enabled solutions.</li>
<li>You will apply data and analytics to diagnose issues, validate hypotheses, and quantify value.</li>
<li>You will lead solution design and implementation activities, managing workplans, risks, dependencies, and quality.</li>
<li>You will develop and present recommendations and roadmap options to executive stakeholders.</li>
<li>You will contribute to proposals, RFP responses, and go-to-market initiatives.</li>
<li>You will mentor, coach, and provide performance feedback to project team members.</li>
</ul><br>
The team<br>
Responsible for the installation, development, operation, troubleshooting, and maintenance of package technologies, including defining or coordinating common processes and procedures to support package custom development, APIs, UI/UX, and process flows and handshakes.<br>
<br>
Our Business Finance offering helps drive strategic value through financial planning, forecasting, and analytics capabilities. By leveraging next-gen processes, scalable data platforms, and AI, our clients deliver accurate, timely, and actionable insights.<br>
<br>
Qualifications<br>
<br>
Required:<br>
<ul>
<li>6+ years of professional consulting experience, including participation in at least 2 end-to-end OneStream implementations.</li>
<li>3+ years of experience with finance business processes and corporate reporting (e.g., planning, budgeting, forecasting, close, consolidation, management reporting).</li>
<li>2+ years of experience leading project teams, including workplan, scope, and risk management.</li>
<li>Bachelor's degree from an accredited institution.</li>
<li>Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve.</li>
<li>Limited immigration sponsorship may be available.</li>
</ul><br>
Preferred:<br>
<ul>
<li>1+ years of experience as a Certified OneStream Lead Architect (provide certification ID on resume).</li>
<li>3+ years of client-facing experience presenting to and facilitating with business and IT stakeholders.</li>
<li>3+ years of experience managing engagements or distinct workstreams within larger programs.</li>
<li>1+ years of experience supporting presales activities, including proposals and RFP responses.</li>
<li>1+ years of experience mentoring and developing junior practitioners.</li>
<li>Advanced degree (e.g., MBA, MS in Accounting/Finance, or Information Systems).</li>
</ul><br>
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800.00 to $241,000.00.<br>
<br>
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.<br>
<br>
Information for applicants with a need for accommodation:<br>
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</div>

OneStream Manager

Fearless

<div></div><div><div><div>Category: Product Management &amp; Strategy</div></div><div><div>
reqId: P-100148</div></div><div>
Posted Date: 03/26/2026</div><div><div>
Work Environment: Hybrid</div></div><div><div>
Exempt</div></div><div><div>
widget: Full Time</div></div><div><div>
Location: Baltimore, Maryland, United States</div></div><div><div>
Public Trust</div></div><div></div><div><div>
Up to 10% Travel</div></div></div><div></div>
<br><div><b>Job Requirements<br>
 </b><br>
<p><b>Application Support Specialist (C</b><b>onsultant, Business &amp; Product Delivery)</b></p><p></p><p><br>
Fearless is seeking Application Support Specialists to support a large-scale federal workforce training and learning management program. These individuals will serve as the primary point of contact for system users, providing timely, accurate, and user-focused support for a cloud-hosted Learning Management System (LMS) and associated training platforms.</p><p></p><p><br>
This role is critical to ensuring a seamless user experience for thousands of federal and state users. Application Support Specialists are responsible for resolving technical issues, guiding users through system functionality, and maintaining high levels of customer satisfaction in a structured, service-level-driven environment.</p><p></p><p><br>
We are looking for individuals who are responsive, detail-oriented, and technically aware&mdash;professionals who can troubleshoot issues, understand system behavior, and clearly communicate with both users and technical teams.</p><p></p><p><b><br>
At Fearless</b>, this Consultant role requires versatility and collaboration across teams and stakeholders to maximize value delivery and adoption. The role ensures alignment of product strategy with client goals, facilitates agile ceremonies and continuous improvement, and provides critical business and functional analysis to deliver high-quality, user-centered solutions. <b>This role will possess and/or develop the skills</b> <b>to be able to span the domains of product management, scrum leadership, and business analyst at a practical application level of proficiency .</b> <b>This Consultant role will work on projects that allow them to</b> support agile software development teams and client organizations.</p><p></p><p><b><br>
Place of Performance &amp; Travel Requirements</b></p><ul><li>
While this role is primarily remote, the individual must be available to attend in-person customer meetings at the client&rsquo;s headquarters in Baltimore, Maryland, as needed.</li><li>
The individual in this role will support approximately three in-person events annually within the greater Baltimore metropolitan area. These events range from one to five</li></ul><p>
days in length and require full on-site participation</p><p></p><p><b><br>
Your Responsibilities in this Role:</b></p><ul><li>
Provide Tier 1 and Tier 2 help desk support for LMS users, including troubleshooting access issues, navigation challenges, and system errors.</li><li>
Respond to user inquiries through ticketing systems, email, or other support channels in accordance with established Service Level Agreements (SLAs).</li><li>
Log, track, and manage support tickets, ensuring timely resolution and proper escalation of complex issues.</li><li>
Diagnose and troubleshoot application and user issues, identifying root causes and determining appropriate resolution or escalation paths.</li><li>
Assist users with account management, course access, training completion tracking, and system navigation.</li><li>
Escalate technical issues to appropriate teams (engineering, DevOps, or system administrators) with clear documentation, reproduction steps, and impact descriptions.</li><li>
Maintain accurate and up-to-date records of support activities, issues, and resolutions.</li><li>
Contribute to the development and maintenance of knowledge base articles, FAQs, and user support documentation.</li><li>
Monitor recurring issues and trends, providing feedback to improve system functionality and user experience.</li><li>
Support system testing and validation efforts by identifying and documenting defects or user experience issues.</li><li>
Collaborate with training and instructional design teams to support users during training events and course rollouts.</li><li>
Ensure all support activities are conducted in compliance with federal security and privacy requirements.</li><li>
Operate Help Desk Monday through Friday, 7AM - 7PM Eastern Time, exclusive of federal holidays, via toll-free phone number and email address</li><li>
Support common Help Desk issues types including but not limited to: password resets, user ID issues, account lockouts, errors in training, and training plan questions (Q&amp;A)</li><li>
Provide and maintain an automated system for logging and tracking all Help Desk encounters and resolutions and summit monthly summary reports.</li><li>
Identify recurring patterns and trends in Help Desk tickets and provide input for system improvement recommendations</li></ul><p><b>
The Impact You Will Create in this Role:</b></p><p><b>
Fearless Impact:</b></p><ul><li>
Collaborates with cross functional teams</li><li>
Earn the trust of your customer and teammates by delivering world class services.</li><li>
Be reliable completing assigned objectives on time.</li><li>
Alert your teammates and supervisor immediately when you think a deliverable is at risk.</li><li>
Gather intelligence and listen to what your client, other people within the customer&rsquo;s organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it&rsquo;s good, bad or just informational).</li></ul><p><b>
Fearless Customer Impact:</b></p><ul><li>
Deliver high-value products that align client goals, user needs, and business outcomes through effective product strategy, backlog management, and agile delivery.</li><li>
Enable teams to achieve predictable, high-quality results by facilitating collaboration, removing obstacles, and fostering continuous improvement and offering innovative solutions..</li><li>
Provide actionable insights and innovative solutions by translating stakeholder requirements into clear priorities, leveraging data, and applying best practices in product management and agile execution.</li><li>
Serve as a trusted advisor in your area of expertise</li></ul><br>
<b>
Work Experience<br>
</b><br>
<p><b>PROJECT SKILL AND EXPERIENCE REQUIREMENTS</b></p><ul><li>
Minimum of 7 years of experience providing help desk or technical support in enterprise or federal environments.</li><li>
Experience supporting Learning Management Systems (LMS) or similar enterprise applications is highly desirable.</li><li>
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar) for issue tracking and resolution.</li><li>
Demonstrated ability to troubleshoot application issues, identify root causes, and document findings clearly for technical teams.</li><li>
Basic understanding of web-based applications, user account management, and system access controls.</li><li>
Ability to interpret system behavior, error messages, and user-reported issues to support effective resolution or escalation.</li><li>
Experience working in environments with defined SLAs and performance metrics is preferred.</li><li>
Experience providing support to non-technical users, with the ability to explain technical concepts clearly and professionally.</li><li>
Familiarity with federal security and privacy requirements is preferred.</li><li>
Experience supporting federal government programs and working with federal and state government user populations preferred</li><li>
Strong communication and customer service skills, with a focus on responsiveness and user satisfaction.</li><li>
Ability to manage multiple requests and prioritize tasks in a fast-paced environment.</li><li>
Bachelor&rsquo;s degree in Information Technology, Information Systems, or related field is required.</li><li>
Ability to obtain and maintain Public Trust clearance</li></ul><p></p><p><b><br>
Fearless Skills and Competencies</b></p><ul><li>
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.</li><li>
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>
Ownership &amp; Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.</li></ul><p><b>
Required Level of Proficiency:</b></p><ul><li>
Practical Application: You can complete tasks in required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to sit for extended periods while working on a computer or during meetings.</li><li>
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.</li><li>
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul><br>
<b>
Benefits<br>
</b><br>
<p><b>Life at Fearless</b></p><p>
We&rsquo;re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better&mdash;for everyone.</p><p>
But great tech is just part of the story. What really makes us <b>Fearless</b> is our <b>Purple Culture</b>.</p><p></p><p><b><br>
What Makes Us Purple?</b></p><p>
Being Purple means you:</p><ul><li>
Are valued as a whole person&mdash;not just a job title</li><li>
Get matched with work that plays to your strengths and passions</li><li>
Are supported by coaches, not micromanagers</li><li>
Have the autonomy and clarity to make decisions and drive impact</li><li>
Join a community that celebrates equity, curiosity, and innovation</li><li>
Do work that matters&mdash;every day</li></ul><p>
We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work&mdash;while making space for what matters to you outside of it.</p><p></p><p><br>
We&rsquo;re proud to be an equal opportunity employer. At Fearless, we&rsquo;re building a workplace that welcomes and respects everyone&mdash;across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p><b><br>
Compensation at Fearless</b></p><p>
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.</p><p></p><p><br>
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless &mdash; regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate &mdash; is consistently paid fairly based on alignment to the needs and requirements of the role.</p><p></p><p><b><br>
The salary range for this position is:</b></p><p>
Minimum Salary: $85,832</p><p>
Salary Midpoint: $111,581</p><p>
Maximum Salary: $139,477</p><p>
Hiring Range for Role: $85,832 - $110,000</p><ul><li><i>This position is eligible for a discretionary bonus based on individual and company performance criteria.</i></li></ul><p></p><p><b><br>
Benefits at Fearless</b></p><p>
At Fearless, we take care of our team&mdash;because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.</p><p></p><p><br>
For Full-Time Team Members (Starting Day One):</p><ul><li>
Flexible, life-friendly schedules</li><li>
100% coverage for our medical HSA plan + HSA contributions</li><li>
Dental &amp; vision covered 100% for you and your dependents</li><li>
Competitive premiums for HMO/PPO and dependent coverage</li><li>
401(k) with 4% match &amp; immediate vesting</li><li>
Paid Parental Leave and 12 weeks paid FMLA</li><li>
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>
Up to 15 days for Jury Duty and Bereavement Leave</li><li>
Education, wellness, and tech allowances</li><li>
Referral bonus: $6K&ndash;$12K for each successful referral</li><li>
Pet insurance &amp; discount plans</li><li>
Employee Assistance Program (EAP)</li><li>
Legal support, life insurance, disability coverage</li></ul><p></p><p><b><br>
Reasonable Accommodations</b></p><p>
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.</p><p></p><p><b><br>
So, What&rsquo;s Next?</b></p><p>
We&rsquo;ve refined our hiring approach to make sure every team member is a great fit for Fearless&mdash;and that we&rsquo;re a great fit for you, too. If there&rsquo;s alignment, we&rsquo;ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:</p><p></p><p><br>
Introductory Interview</p><p>
You'll connect with a recruiter to:</p><ul><li>
Build rapport and get to know each other</li><li>
Review your experience and skills</li><li>
Talk through salary expectations and role details</li><li>
Set expectations for the rest of the process</li></ul><p>
Skills + Business Fit Interview</p><p>
This is where we dig deeper to:</p><ul><li>
Review findings from any technical assessments</li><li>
Walk through situational and values-based questions</li><li>
Explore how your approach aligns with Fearless culture and project needs</li></ul><p>
Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.</p></div>

Application Support Specialist, (Consultant, Business & Product Delivery)

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