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assistant chief concierge

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for an Assistant Chief Concierge to support the leadership and daily operations of the Concierge department at Faena The Red Sea. This role is instrumental in delivering an intuitive, personalized, and Forbes-level guest journey, acting as a key liaison between guests and the resort. The Assistant Chief Concierge oversees concierge operations including driveway, bell, valet, transportation, and airport services, ensuring that every guest interaction is executed with discretion, elegance, and excellence.
Key Responsibilities<ul><li>
Deliver exceptional, personalized guest service in line with Faena and Forbes standards at all times.</li><li>
Oversee and support the full guest journey, from pre-arrival through departure and post-stay follow-up.</li><li>
Anticipate guest preferences and special requirements, ensuring tailored experiences for all honored guests.</li><li>
Personally welcome, escort, and assist guests, ensuring privacy, discretion, and professionalism.</li><li>
Manage guest requests, special arrangements, and service recovery with ownership and care.</li><li>
Support VIP and special attention guests, including coordination of amenities, dining, transportation, and in-room services.</li><li>
Oversee daily Concierge operations, including bell services, valet, driveway, buggy operations, drivers, and airport teams.</li><li>
Champion Forbes standards, ensuring readiness, training compliance, and audit focus at all times.</li><li>
Ensure appropriate staffing coverage, supervision, grooming standards, and lobby presentation.</li><li>
Coordinate arrival and departure planning, transportation services, and airport operations.</li><li>
Monitor inventory levels and prepare requisitions required for smooth Concierge operations.</li><li>
Maintain accurate guest history records, logs, and reports, ensuring insights are communicated to leadership.</li><li>
Prepare daily and monthly activity and revenue reports, ensuring accurate billing and third-party compliance.</li><li>
Act as a management representative when handling complex guest issues or team escalations.</li><li>
Liaise closely with Front Office, Butler, Housekeeping, and other departments to ensure seamless service delivery.</li><li>
Maintain strong relationships with approved third-party service providers and external partners.</li><li>
Support training, coaching, performance feedback, and development of Concierge, Bell, Valet, and Transportation teams.</li><li>
Maintain guest profiles and preferences across all systems and platforms.</li><li>
Provide Duty Manager or Front Desk coverage when required.</li><li>
Ensure compliance with company policies, health, safety, and hygiene standards.</li><li>
Participate in departmental meetings, audits, and resort-wide initiatives.</li><li>
Lead by example, fostering a culture of warmth, professionalism, and service excellence.</li></ul> 

Qualifications 
<ul><li>
Minimum 2&ndash;3 years of experience in a Front of House leadership role within a 5-star luxury resort (Concierge, Front Office, Guest Experience, or Butler services).</li><li>
Strong exposure to Forbes service standards and luxury guest experience delivery.</li><li>
Excellent communication skills with a polished, professional presence.</li><li>
Proven ability to lead teams, make decisions, and handle sensitive situations with discretion.</li><li>
Strong customer service mindset with high emotional intelligence and attention to detail.</li><li>
High school diploma required; hospitality qualification preferred.</li><li>
Energetic, engaging, and authentic leadership style aligned with Faena culture.</li></ul></div>

Assistant Chief Concierge

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and professional Chief Concierge to oversee all concierge services at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the Concierge team, ensuring the highest standards of guest service, and providing personalized recommendations and services to meet guests' needs. You will also lead the department in creating memorable experiences and assist with special guest requests during their stay.
What You Will Do
<ul><li>Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest.
</li><li>Handle VIP guest requests and ensure that special arrangements are made according to their preferences.
</li><li>Provide guests with detailed information on local attractions, dining, entertainment, and transportation options.
</li><li>Coordinate with other hotel departments to ensure seamless service delivery for guests.
</li><li>Develop and implement concierge strategies to improve guest satisfaction and service efficiency.
</li><li>Monitor guest feedback and address any concerns or issues promptly.
</li><li>Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests.
</li><li>Oversee the concierge team&rsquo;s schedule, ensuring adequate coverage at all times.
</li><li>Ensure the department adheres to hotel policies, including health, safety, and hygiene standards.
</li><li>Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field preferred; high school diploma required.
</li><li>Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort.
</li><li>Strong leadership and organizational skills with the ability to motivate and guide a team.
</li><li>Excellent communication and interpersonal skills, with a focus on guest satisfaction.
</li><li>In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests.
</li><li>Ability to manage multiple tasks and guest requests efficiently while maintaining high standards of service.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Chief Concierge - Four Seasons Hotel Madinah, Saudi Arabia

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are seeking an Assistant Chief Steward to support the effective management of stewarding operations at Faena The Red Sea. Working closely with the Chief Steward, Executive Chef, and Food &amp; Beverage leadership, this role helps ensure the highest standards of cleanliness, hygiene, safety, and operational efficiency across all culinary and food service areas. The Assistant Chief Steward plays a key role in maintaining Faena&rsquo;s luxury standards and sustainability commitments while fostering a safe, well-organized back-of-house environment that enables exceptional guest experiences.
Key Responsibilities<ul><li>
Support the daily management of stewarding operations, ensuring immaculate cleanliness and sanitation across kitchens, back-of-house areas, and food service zones.</li><li>
Assist in supervising the cleaning, maintenance, and correct use of kitchen equipment, utensils, dishwashing machines, and related tools.</li><li>
Help monitor inventory levels of cleaning supplies, chemicals, and stewarding equipment, ensuring efficient usage and timely replenishment.</li><li>
Assist with stewarding staff scheduling, duty allocation, and coverage to meet operational demands.</li><li>
Support waste management and recycling initiatives in line with local regulations and Faena&rsquo;s sustainability goals.</li><li>
Conduct regular inspections of kitchens, storage areas, and back-of-house facilities to ensure continuous readiness for health and safety audits.</li><li>
Work closely with the Chief Steward, Executive Chef and F&amp;B management to identify risks and maintain full compliance with hygiene and food safety standards.</li><li>
Support the training, onboarding, and day-to-day supervision of stewarding team members.</li><li>
Communicate job expectations, hygiene procedures, and safety standards clearly to all stewarding staff.</li><li>
Provide on-the-job coaching and constructive feedback to support performance and development.</li><li>
Enforce adherence to food safety, sanitation, hygiene, and occupational health standards at all times.</li><li>
Support the implementation and monitoring of HACCP procedures and preparation for internal and external inspections.</li><li>
Stay informed of local health regulations and internal policies, applying best practices consistently.</li><li>
Maintain effective communication with kitchen, culinary, and front-of-house teams to support smooth operations.</li><li>
Maintain a visible presence during service periods to support the stewarding team and operational leaders as required.</li></ul> 

Qualifications 
<ul><li>
Minimum 3&ndash;5 years&rsquo; experience in a stewarding supervisory role within a 5-star hotel or luxury resort environment.</li><li>
Demonstrated ability to support, motivate, and develop a diverse stewarding team.</li><li>
Strong knowledge of sanitation standards, hygiene practices, HACCP, and food safety regulations.</li><li>
Experience in stewarding inventory management and operational controls.</li><li>
Familiarity with commercial kitchen equipment and dishwashing machinery.</li><li>
Strong organizational, communication, and time-management skills.</li><li>
Basic computer literacy.</li><li>
A strong commitment to cleanliness, safety, sustainability, and operational excellence.</li></ul></div>

Assistant Chief Steward

Hilton

<div>Concierge
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. 
 
What will I be doing? 
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Serve as a key point of contact for Guests and efficiently respond to Guest enquiries</li>
<li>Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li>
<li>Process and deliver messages for Guests</li>
<li>Deliver and safely storage Guest luggage</li>
<li>Stay current with all hotel services as well as daily VIP requests and special events</li>
<li>Ensure orderliness and safety guidelines around the lobby and front door areas</li>
<li>Provide support to Management as required, in cases of emergency</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Maintain a clean, healthy, and safety working area</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>What are we looking for? 
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Knowledge of the local area</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience working in Concierge in a hotel environment</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge

Hyatt Place Al Ula

<div><div>Summary<div><div><div>
We are looking for an experienced Chief Engineer to lead the opening of Hyatt Place AlUla.
Hyatt Place AlUla represents a significant milestone in Hyatt&rsquo;s expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.
Your Role
As the Chief Engineer, you&rsquo;ll be responsible for leading the pre-opening and operational readiness of Hyatt Place AlUla, ensuring safe, reliable, and sustainable engineering operations from day one.
This role is ideal for a hands-on leader who leads with care, drives operational excellence, and develops high-performing engineering teams while ensuring full compliance and cost discipline.
Key Responsibilities<ul><li>
Lead pre-opening engineering setup, testing, commissioning, and handover</li><li>
Ensure compliance with local &amp; international codes and Hyatt standards</li><li>
Drive preventive maintenance, energy conservation, and sustainability initiatives</li><li>
Manage budgets, CAPEX, contractors, and engineering projects</li><li>
Lead green initiatives and energy savings projects</li><li>
Develop, coach, and inspire the engineering team</li></ul></div></div></div></div><div> 
Qualifications<div><div>
Qualifications<ul><li>
Engineering Degree (Mechanical / Electrical)</li><li>
3&ndash;5 years&rsquo; experience in hotels as a Head of Engineering in med size property or Assistant in a large scale property.</li><li>
Strong leadership, and problem-solving skills</li><li>
Excellent English communication</li><li>
Proven ability to deliver results while building a strong team</li></ul>
Care Connects us at Hyatt - we open doors, we welcome you and we care.
 And we offer a great range of benefits, including:<ul><li>
Long term career growth opportunities</li><li>
A motivated and connected team</li><li>
12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts</li><li> 
And a company that truly cares</li></ul> 
Discover what&rsquo;s next. We look forward to hearing and learning from you.</div></div></div></div>

CHIEF ENGINEER

Reports ToChief Executive Officer / Senior ManagementJob SummaryThe Executive Assistant / Secretary provides high-level administrative and organizational support to senior executives. The role requires professionalism, discretion, strong communication skills, and the ability to manage multiple priorities efficiently while ensuring smooth daily operations of the executive office.Key ResponsibilitiesAdministrative &amp; Executive Support<ul><li>Manage executive calendars, appointments, meetings, and travel arrangements</li><li>Act as the primary point of contact between executives and internal/external stakeholders</li><li>Prepare, review, and manage correspondence, reports, presentations, and official documents</li><li>Screen calls, emails, and requests, prioritizing urgent matters</li></ul>Meeting &amp; Coordination<ul><li>Organize meetings, prepare agendas, take minutes, and follow up on action items</li><li>Coordinate with departments to ensure timely completion of executive tasks</li><li>Arrange conferences, events, and executive visits when required</li></ul>Documentation &amp; Records<ul><li>Maintain organized filing systems (electronic and physical)</li><li>Handle confidential information with the highest level of discretion</li><li>Draft letters, memos, contracts, and official communications as required</li></ul>Office &amp; Operational Support<ul><li>Support day-to-day office operations related to executive management</li><li>Monitor deadlines, commitments, and key deliverables</li><li>Assist in special projects and assignments as directed by management</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field (preferred)</li><li>Proven experience as an Executive Assistant, Secretary, or similar role</li><li>Excellent written and verbal communication skills (English required; Arabic is a plus)</li><li>Strong organizational and time-management skills</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>Ability to work under pressure and manage multiple tasks</li><li>High level of professionalism, confidentiality, and attention to detail</li></ul>Key Competencies<ul><li>Communication &amp; interpersonal skills</li><li>Problem-solving and initiative</li><li>Attention to detail</li><li>Confidentiality and integrity</li><li>Time management and multitasking</li></ul>Job Type: Full-time

CEO Executive Assistant / Secretary

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Engineering Supervisor plays a crucial role in maintaining and repairing the hotel&rsquo;s physical infrastructure and equipment to ensure a safe, comfortable, and functional environment for guests and employees. Reporting to the Chief Engineer or Director of Engineering, the Hotel Engineer supports the day-to-day operations of the maintenance department and assists in various projects and initiatives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform routine maintenance and repairs on HVAC systems (Heating, Ventilation, and Air Conditioning), plumbing, electrical systems, lighting, and other areas to upkeep the functioning of the hotel.
 </li>
 <li>
 Respond promptly to guest room maintenance requests, ensuring issues are resolved efficiently and to the satisfaction of guests.
 </li>
 <li>
 Conduct routine inspection of the property and completing the check lists.
 </li>
 <li>
 Assist in implementing and carrying out preventive maintenance programs for all hotel systems and equipment.
 </li>
 <li>
 Conduct regular inspections and assessments of facilities to identify maintenance needs and opportunities for improvement.
 </li>
 <li>
 Diagnose mechanical, electrical, and plumbing malfunctions and make necessary repairs or adjustments.
 </li>
 <li>
 Troubleshoot equipment issues and coordinate repairs with external contractors or vendors when required.
 </li>
 <li>
 Ensure compliance with health, safety, and environmental regulations, including proper handling of hazardous materials and adherence to building codes.
 </li>
 <li>
 Participate in fire safety drills and emergency response procedures, contributing to the overall safety of guests and staff.
 </li>
 <li>
 Assist in capital improvement projects, renovations, and equipment upgrades as directed by the Chief Engineer or management team.
 </li>
 <li>
 Collaborate with contractors, suppliers, and other departments to ensure projects are completed on schedule and within budget.
 </li>
 <li>
 Maintain inventory of parts, supplies, and equipment necessary for maintenance and repair activities.
 </li>
 <li>
 Monitor stock levels, place orders for supplies, and ensure cost-effective procurement practices.
 </li>
 <li>
 Keep accurate records of maintenance activities, inspections, and repairs.
 </li>
 <li>
 Prepare reports on work performed, equipment status, and maintenance schedules as required.
 </li>
 <li>
 Responsible for overall day to day operation
 </li>
 <li>
 Inspects that working condition of the engineering systems and ensure that all standards are maintained.
 </li>
 <li>
 Flags any major problem/emergencies such as emergencies, accidents and so on to the Assistant Director of Engineering / Director of Engineering.
 </li>
 <li>
 Participates and actively involves in energy conservation programs and cost-effective maintenance works.
 </li>
 <li>
 Assists the Assistant Director of Engineering/Director of Engineering in educating and training all Engineering employees in work safety standards, engineering standards, and provides technical information as required.
 </li>
 <li>
 Promotes teamwork and quality service through daily communication and coordination with team.
 </li>
 <li>
 Monitors and ensures that guest complaints are attended as per standard time to make sure the guests are satisfied.
 </li>
 <li>
 Supervises preventive maintenance and repairs conducted in the property.
 </li>
 <li>
 Prioritizes engineering service requests to ensure guest convenience and satisfaction.
 </li>
 <li>
 Ensures that engineering and work areas are in order and clean condition.
 </li>
 <li>
 Regularly examines, tests, and maintains life safety systems to protect guests, employees, and assets.
 </li>
 <li>
 Reports any incident of guest dissatisfactions or unusual matters of significance to management so that corrective measures may be taken.
 </li>
 <li>
 Resolves operational problems in compliance with the hotel policies and procedures.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 KEY COMPETENCIES
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Communication
 </li>
 <li>
 Service excellence
 </li>
 <li>
 Service efficiency
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Accountability
 </li>
 <li>
 Problem solving ability
 </li>
 <li>
 Organizational skills
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Reliability
 </li>
 <li>
 &ldquo;Can do&rdquo; attitude
 
 
 </li>
 </ul>
 BACKGROUND
 
 
 <ul>
 <li>
 Engineering / Maintenance qualification.
 </li>
 <li>
 At least 2 years&rsquo; experience as a shift engineer in a similar type of hotel / establishment.
 </li>
 <li>
 Language requirement: English (Basic / conversational / professional / native)
 </li>
 <li>
 Eligibility to work in Saudi Arabia
 </li>
 </ul>
</div>

Engineering Supervisor

Explore 201+ Assistant chief concierge in Saudi Arabia this February. Find roles across top companies and apply now to boost your career.