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Ropes & Gray LLP

<div>
 
 About Ropes &amp; Gray
 
 
 
 Ropes &amp; Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years&mdash;rankings that honor the "best of the best" law firms.
 
 
 The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.
 
 
 The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&amp;A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation &amp; enforcement, privacy &amp; cybersecurity, and business restructuring.
 
 
 Ropes &amp; Gray is an equal opportunity employer.
 
 
 
 Overview
 
 
 
 Under the leadership of the Director of Technology Innovation, the Technology Innovation Engineer is responsible for identifying and testing new and innovative technologies, as well as looking at new ways of using existing technologies to better serve the firm&rsquo;s needs. The ideal candidate is passionate about technology and its application to the solution of business problems and views obstacles as an exciting challenge that demands a creative solution. This individual is well versed in a wide variety of technologies, including, but not limited to, web application development, information systems, expert systems, collaboration technologies, search, cloud solutions and artificial intelligence. This person also understands the basic concepts of business process analysis and is able to help determine whether technology solutions apply to the needs of the business.
 
 
 This position requires close collaboration with other groups within the Information Services department to ensure any new and innovative technology solutions fit into the firm&rsquo;s overall information technology and information security landscape. The ability to document a solution and collaboratively hand it off to other groups to deploy, manage and support is critically important.
 
 
 
 Responsibilities
 
 
 
 
 ESSENTIAL CAPABILITIES:
 
 
 
 <ul>
 <li>
 Technology Expertise &ndash; must have solid working knowledge of a variety of technologies including, but not limited to, web application development, search, collaboration technologies, Microsoft solution stack, expert systems, database &amp; report design, artificial intelligence and IA/UX principles.
 </li>
 <li>
 Must be able to get consensus and collaborate across many business units; ability to explain complex concepts in layman&rsquo;s terms; ability to communicate with all levels of management and staff establishing straightforward productive relationships.
 </li>
 <li>
 Maintains an understanding of technologies currently available for the legal market as well as the roadmaps for many of the larger providers of such products.
 </li>
 <li>
 Continuously monitors industry trends, emerging technologies, and competitive developments to identify opportunities for innovation.
 </li>
 <li>
 Participates in technology pilots and builds out prototypes or proof of concept solutions to validate the feasibility and effectiveness of new technologies.
 </li>
 <li>
 Assist with administration of innovative technology tools during pilots and rollouts.
 </li>
 <li>
 Assists with adoption and support efforts for innovative technology tools.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5+ years of professional experience in a global professional services organization.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer/information science or related field or equivalent work experience.
 </li>
 <li>
 Experience with artificial intelligence technologies.
 </li>
 <li>
 Experience deploying and managing Azure resources.
 </li>
 <li>
 Experience with system, application or network architecture.
 </li>
 <li>
 Knowledge of databases, database design principles and ability to query data.
 </li>
 <li>
 Familiarity with application development.
 </li>
 <li>
 Demonstrates excellent professional presence and business acumen.
 </li>
 <li>
 Analytical and conceptual thinker with experience developing creative, strategic solutions for business problems.
 </li>
 <li>
 Excellent relationship management and interpersonal skills.
 </li>
 <li>
 Goal oriented with high standards for quality and performance.
 </li>
 <li>
 High comfort level working in a continually changing environment and managing multiple competing priorities.
 </li>
 <li>
 Excellent oral and written communication skills, including the ability to effectively communicate technical information to both technical and non-technical personnel.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 
 
 </li>
 </ul>
 
 Compensation And Total Rewards Package
 
 
 
 Ropes &amp; Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.
 
 
 <ul>
 <li>
 Boston, Chicago, Washington, D.C.: $117,200 - $178,700
 </li>
 <li>
 New York: $127,900 - $195,000
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.
</div>

Technology Innovation Engineer

<div>JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you&rsquo;ve got deep experience in commercial real estate, skilled trades or technology, or you&rsquo;re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Assistant Facilities Manager- JLL
What this job involves:
As an Assistant Facilities Manager at JLL, you'll be an essential member of the facilities management team supporting a prestigious client portfolio in midtown Manhattan and the surrounding region. This role places you at the center of service delivery, where you'll partner with the Facilities Manager and the Client Corporate Real Estate team to ensure seamless day-to-day operations and exceptional client satisfaction. At JLL, we are collectively shaping a brighter way, and you'll do exactly that by managing cleaning operations, responding to service requests, coordinating contractors and vendors, and overseeing small-scale office conversion projects. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers hands-on experience across all facets of facilities management while working collaboratively with cross-functional teams. You'll implement cost-saving initiatives, conduct quality inspections, support budgeting activities, and ensure all work is completed within established service level agreements. This is a dynamic role requiring daily onsite presence with opportunities to support remote sites across NYC, Connecticut, Boston, and Washington DC, providing meaningful exposure that will strengthen and advance your career.
What your day-to-day will look like:<ul><li>Manage day cleaners and night supplemental cleaning services across the NYC area, including inventory control, ordering and distribution of supplies, contract management, SLA oversight, invoicing, and purchase orders</li><li>Serve as the primary respondent for all service tickets submitted by clients and internal teams, ensuring timely acknowledgment and completion within management agreement SLAs</li><li>Coordinate with in-house and external resources including property managers, contractors, capital project teams, and engineers to schedule work, collect certificates of insurance, manage vendor personnel access, and secure required method of procedures documentation</li><li>Manage small projects such as office conversions from single to dual occupancy, conference room transformations, pantry upgrades, and other space modifications</li><li>Conduct daily quality control inspections across facilities, generating work orders to immediately address identified issues and maintain operational excellence</li><li>Support and implement innovative programs, processes, and procedures that reduce operating costs and increase productivity in partnership with the Facility Management Lead and client teams</li><li>Provide backup coverage for Facility Managers and other Assistant Facilities Managers during planned time off, working across NYC facilities for periods ranging from one to five days</li></ul>
Required qualifications:<ul><li>HS diploma or GED</li><li>Minimum of 3 years of facilities management experience in corporate environments, third-party service providers, or consulting roles</li><li>Proven ability to work effectively in a fast-paced environment under pressure while managing multiple competing priorities and urgent service requests</li><li>Strong organizational and management skills with demonstrated ability to coordinate multiple priorities simultaneously</li><li>Proficiency in MS Office and MS SharePoint, with computer proficiency in CMMS tools and work order management systems</li><li>Experience with purchase order creation, proposal requests, invoice review, and vendor management during normal and off-hours including weekends</li></ul><h2 class="jobSectionHeader">
Preferred qualifications:</h2><ul><li>Bachelor's degree or equivalent work experience in Facilities Management with management or technical emphasis</li><li>Knowledge of real estate, telecommunications, furniture systems, accounting, and building systems operations</li><li>Fluency in Spanish for enhanced communication with diverse teams and vendors</li><li>Experience supporting facilities across multiple geographic locations or remote sites</li><li>Background in budget development, variance reporting, and financial management for facility operations</li><li>Demonstrated commitment to teamwork, ethics, and excellence in professional environments</li></ul>
Schedule: M-F 6:30AM-3:30PM
Location: Ney York, NY
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
72,000.00 &ndash; 90,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site &ndash;New York, NY
If this job description resonates with you, we encourage you to apply, even if you don&rsquo;t meet all the requirements. We&rsquo;re interested in getting to know you and what you bring to the table! 
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:<ul><li>
401(k) plan with matching company contributions</li><li>
Comprehensive Medical, Dental &amp; Vision Care</li><li>
Paid parental leave at 100% of salary</li><li>
Paid Time Off and Company Holidays</li><li>
Early access to earned wages through Daily Pay</li></ul>
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL&rsquo;s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (&ldquo;JLL&rdquo;) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process &ndash; including the online application and/or overall selection process &ndash; you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.</div>

Assistant Facilities Manager

CGS Federal (Contact Government Services)

<div>
 IT Litigation Support New York, NY / Remote / Hybrid / Albany, NY Litigation Support / Full Time Hybrid / Hybrid IT Litigation Support Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. - Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. - Ensures systems availability, functionality, integrity, and efficiency. - Installs new or modified litigation support hardware and software. - Resolves hardware/software interface and interoperability problems. - Maintains and controls the district's litigation support equipment inventory. - Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. - Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. - Promotes awareness of security issues among management and employees. - Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures - Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. - Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. -Performs other related duties as assigned. Qualifications: - Must be a U.S. Citizen - Bachelor's Degree (In related field) - Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance - Experience with Litigation Support principles, methods, and practices - Experience with Litigation Support systems development concepts - Performance monitoring principles and methods - Quality assurance principles - Familiarity with Technical documentation methods and procedures - Familiarity with Systems security methods and procedures - Oral and written communication techniques - Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity - Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems - Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients&rsquo; specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we&rsquo;ve been growing our government-contracting portfolio, and along the way we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: #CJ $100,000 - $205,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job Contact Government Services, LLC Home Page
 
 
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</div>

IT Litigation Support with Security Clearance

IHL Group

Summary: IHL is looking for an Assistant Print Designer (textiles experience) to focus on our team! This is a fantastic opportunity for someone who is comfortable working in the off-price market and looking to grow with the company.About IHL: IHL Group is a New York City-Based, trend-driven company specializing in Women and Children&rsquo;s apparel.IHL Group was established in 2007. Since it opened its doors, IHL Group has securely positioned itself as a recognized manufacturer and wholesaler with its North American and global presence across all major channels.Responsibilities:<ul><li>Support the print designer creating prints and graphics.</li><li>Great eye for color and fun artwork.</li><li>Create accurate pitch sheets for the factories.</li><li>Incorporate selling feedback into design decisions.</li><li>Communicate timelines and priorities to partners and work cross functionally amongst multiple teams.</li></ul>Qualifications:<ul><li>Must be highly skilled in Adobe Suite &ndash; Illustrator &amp; Photoshop.</li><li>Excellent organizational skills, communication skills, &amp; strong attention to detail.</li><li>Adaptable and flexible to support a growing company.</li></ul>Job LogisticsLocation: New York, NY &ndash; Midtown WestCompensation: The anticipated base salary range for this position is $40,000-$65,000.IHL is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.Pay: $40,000.00 - $65,000.00 per yearLocation:<ul><li>New York, NY 10018 (Preferred)</li></ul>Ability to Commute:<ul><li>New York, NY 10018 (Required)</li></ul>Work Location: In person

Assistant Print Designer (Textiles)

Milano Dental Studio

Job Title: Dental AssistantLocation: Midtown East Manhattan (Zip code 10017), 3 min walk from Grand Central StationPosition Overview: We are looking to add a friendly and motivated dental assistant to our staff that can help us provide the highest care in a comfortable, calm and inclusive manner.You will have the opportunity to enhance your skills working with highly trained professionals and having premiere dental equipment and materials.Position responsibilities (may not reflect full list)&middot; Knowledge of dental software (Dentrix).&middot; Take digital radiographs including vertical and horizontal bitewings, periapicals, full-mouth series, as well as panoramic, CBCT, photographs as needed.&middot; Proficient in digital scanning.&middot; Take vitals: blood pressure, pulse&middot; Prepare trays with instruments and supplies specific to each procedure of the day.&middot; Prepare the patient for the appropriate procedures (example: seating, applying topical anesthetic, taking templates for temporary restorations, preliminary impressions, etc.)&middot; Assist the doctor during restorative and surgical procedures.&middot; Sterilization of instruments. Keep supplies stocked in rooms.&middot; Organize back office, keep lab clean.&middot; Put away instruments in rooms and disinfect operatories between procedures.&middot; Minimal training in any area will be provided if needed. Will not train from scratch.Equipment used&middot; Autoclave, ultrasonic&middot; Whitening light&middot; Digital x-rays&middot; CBCT&middot; Intraoral camera&middot; ScannerQualifications&middot; Dental assistant certification or similar training, foreign trained dentists are welcome. Please do not apply to this position if you have never worked in the dental field.&middot; Proficient in English language&middot; Polite and welcoming demeanor&middot; For non-US citizens, permanent resident cards or work permit is required&middot; Reliable commute, punctual&middot; Schedule flexibilityMore informationPositions available: Part-time. No weekends.9 hour shifts with lunch breakSalary: $30 - $33 per hour, depending on skill level. Compensated full-day working interview at $30/hour is required to estimate skill level.Additional benefits apply to Full-time employees only.Please send CV to: drluna@milanodentalstudio.comAttn: Dr. Luna, OwnerPay: $30.00 - $33.00 per hourBenefits:<ul><li>Employee discount</li><li>Opportunities for advancement</li><li>Professional development assistance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>New York, NY 10017 (Required)</li></ul>Ability to Relocate:<ul><li>New York, NY 10017: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Dental Assistant

New York City FC

<div>
 
 JOB TITLE:
 
 Director, Guest Experience
 
 
 
 REPORTING TO:
 
 VP, Operations
 
 
 
 DEPARTMENT:
 
 Operations
 
 
 
 LOCATION:
 
 New York, NY / Flushing, NY (This role will initially follow a hybrid work arrangement. As operational needs evolve, the expectation is for the Director, Guest Experience to primarily work on-site at the stadium.)
 
 
 
 Position Overview
 
 
 
 The Director, Guest Experience will lead the development, implementation, and execution of the stadium's guest experience strategy, ensuring every visitor receives a welcoming and seamless experience. As a key member of the stadium team this individual will establish guest service standards, training programs and operating procedures, while overseeing ticket takers and guest service representatives. This role will outline the staffing models and hiring process for each event.
 
 
 The Director will collaborate closely with Event Operations, Security, Food &amp; Beverage, Premium Services and Ticketing teams to deliver world-class experiences across all event types including sports, concerts, festivals, and community programming.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Strategic &amp; Functional Responsibilities
 </li>
 <ul>
 <li>
 Develop and execute the guest experience vision in line with the Etihad Park overall Mission and Pillars.
 </li>
 <li>
 Develop training programs aimed to onboard and provide continuing education during the year.
 </li>
 <li>
 Establish KPIs and service standards aligned with overall objectives.
 </li>
 <li>
 Develop policies, procedures, and service protocols for venue operations.
 </li>
 <li>
 Complete ADACC Certification
 </li>
 </ul>
 <li>
 Leadership &amp; Collaboration Responsibilities
 </li>
 <ul>
 <li>
 Build, lead, and develop a high-performing Guest Experience team.
 </li>
 <li>
 Foster a culture of hospitality, accountability, inclusivity, and continuous improvement.
 </li>
 <li>
 Establish clear expectations, goals, and performance standards for team members.
 </li>
 <li>
 Develop staffing forecasts for each event in line with overall budgets.
 </li>
 <li>
 Establish secret shopper, service evaluation, and quality assurance programs.
 </li>
 <li>
 Lead post-event reviews and implement corrective actions to improve future performance.
 </li>
 </ul>
 <li>
 Decision-Making &amp; Accountability
 </li>
 <ul>
 <li>
 Recruit, hire, and onboard the Guest Experience part time staff
 </li>
 <li>
 Design and implement comprehensive guest experience training programs.
 </li>
 <li>
 Create onboarding materials, service standards manuals, and event-day training
 
 </li>
 </ul>
 </ul>
 
 Who You Are
 
 
 
 At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):
 
 
 <ul>
 <li>
 Acts Honorably: listens and communicates respectfully, without judgement
 </li>
 <li>
 Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others
 </li>
 <li>
 Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member
 </li>
 <li>
 Drives Forward: embraces new opportunities with curiosity and a focus on improvement and innovation
 </li>
 <li>
 Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management, Sports Management, Business Administration, Event Management, Tourism, Communications, or a related field required.
 </li>
 <li>
 6-8+ years of progressive experience in guest experience in hospitality or venue, sports, hospitality, or hotel operations.
 </li>
 <li>
 Demonstrated success developing and implementing guest experience strategies, service standards, training programs, and operational procedures that drive guest satisfaction and service excellence.
 </li>
 <li>
 Strong leadership, communication, and collaboration skills, with the ability to influence cross-functional teams and build a guest-centric culture.
 </li>
 <li>
 Comprehensive understanding of guest experience principles, hospitality best practices, and customer service excellence.
 </li>
 <li>
 Knowledge of stadium, arena, entertainment venue, convention center, or large-scale event operations.
 </li>
 <li>
 Understanding of ADA requirements, accessibility standards, and inclusive guest service practices.
 </li>
 <li>
 Experience utilizing guest feedback, performance metrics, and operational data to identify opportunities and improve the overall guest experience.
 </li>
 <li>
 Bilingual Spanish language skills are a plus but not required.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
 </li>
 <li>
 Must be able to work games scheduled which may be at night and on weekends and holidays
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 This exempt position has an estimated annual base salary range of $110,000 - $115,000 and is not overtime eligible. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Excellent health, dental &amp; vision insurance, with options to fit you and your family&rsquo;s needs
 </li>
 <li>
 Comprehensive and competitive benefit programs, including maternal &amp; paternal leave
 </li>
 <li>
 Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
 </li>
 <li>
 Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
 </li>
 <li>
 Four complementary tickets to every NYCFC home match
 </li>
 <li>
 Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
 </li>
 <li>
 A dynamic, ambitious, and fun work environment
 
 
 </li>
 </ul>
 
 New York City Football Club Overview
 
 
 
 At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer&rsquo;s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City&rsquo;s first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. For more information, please visit: www.newyorkcityfc.com.
 
 
 New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bol&iacute;var among its sister clubs.
 
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 By clicking "Apply Now", you agree to the terms of the MLS Privacy Policy.
 
 
 https://www.mlssoccer.com/legal/privacy-policy
</div>

Director, Guest Experience

Fried, Frank, Harris, Shriver & Jacobson LLP

<div>At Fried Frank, we're a community of 800 lawyers and 500 business services professionals across New York, Washington, DC, London, Frankfurt, and Brussels. We advise leading corporations, investment funds, and financial institutions on high-stakes M&amp;A, securities, regulatory matters, real estate, and litigation. Our culture is grounded in our core values &mdash; excellence, integrity and collaboration &mdash; and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth. We are firmly committed to pro bono service and social justice, building on a proud legacy in civil rights. Our inclusive talent strategy is a core part of our broader talent management efforts and we remain steadfast in fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves. Our business services professionals are integral to the firm's success, driving innovation, operational excellence and exceptional client service across all areas of the firm. We offer competitive compensation and a comprehensive benefits package, including comprehensive medical coverage, retirement plans and health and wellness initiatives designed to support your personal and professional wellbeing. We welcome passionate, driven individuals to join us, and be part of a team where you'll be supported, inspired and empowered to build an exceptional career.

Position Summary:
The Director of Research &amp; Intelligence provides strategic leadership and operational oversight for the Firm's Research &amp; Intelligence function across two interconnected pillars: Research Services, encompassing collection development, research and information retrieval, digital content, workflow management, and budget administration; and Intelligence, comprising Knowledge Management and Business Intelligence &mdash; including stewardship of the Foundation platform and the development of BI capabilities that surface actionable insight across the business.

A defining priority of this role is leading the Firm's strategic adoption of AI-powered research and intelligence tools in collaboration with Innovation Operations, Knowledge &amp; Innovation, and Legal Solutions &amp; Engineering. The ideal candidate brings deep expertise in library and research systems, knowledge management, and data analytics, with proven director-level leadership, a strong command of the evolving legal technology landscape, and a collaborative, innovation-driven mindset.

Job Responsibilities:
<ul>
<li>Build and lead a high-performing team of managers, researchers, and business intelligence analysts, setting performance and professional development objectives to align capacity and capabilities with the Firm and department's strategic priorities.</li>
</ul>
Research Services:
<ul>
<li>Develop the strategy and oversee the management of operational systems including ServiceNow, ResearchHub, Research Monitor, and the Integrated Library System.</li>
<li>Modernize and streamline expense management and financial reporting, leveraging SpendConnect and other technology-driven solutions.</li>
<li>Provide strategic direction for reference, research, and collection services aligned with client and practice group needs.</li>
<li>Lead the design and implementation of automated workflows to deliver current awareness resources for client news and market developments.</li>
<li>Oversee management of Intranet content to promote awareness, adoption, and effective use of research tools and resources.</li>
<li>Lead the evaluation, implementation, and optimization of AI-powered legal research platforms</li>
<li>Design and deliver training programs on AI research tools, best practices, and prompt engineering techniques tailored to legal research workflows.</li>
<li>Establish and maintain quality control frameworks governing AI-assisted research to uphold accuracy and professional standards.</li>
<li>Manage strategic vendor relationships and accounts, leading negotiation, monitoring compliance with contractual terms, and tracking utilization to inform renewal decisions.</li>
</ul>
Intelligence:
<ul>
<li>Set the strategic direction for knowledge management operations in close collaboration with K&amp;I Counsel and Practice Group leadership, ensuring the effective capture, organization, and deployment of firm knowledge at scale.</li>
<li>Drive knowledge-sharing initiatives and facilitate adoption of new and existing KM resources across the Firm.</li>
<li>Lead the development and execution of the Firm's Business Intelligence program, building actionable knowledge about the Firm's industries, clients, matters, and documents.</li>
<li>Serve as the primary owner and administrator of the Foundation platform, ensuring the consistent, high-quality capture of firm expertise, attorney knowledge, and matter experience.</li>
<li>Design and deliver BI products and intelligence reports &mdash; including industry briefings, client profiles, competitive intelligence, and matter analytics &mdash; that equip attorneys and leadership with strategic insight.</li>
<li>Partner with Innovation, IT, and practice group leadership to integrate BI capabilities into attorney workflows, pitches, client development, and strategic planning.</li>
<li>Evaluate and implement BI technologies and data analytics tools that advance the Firm's intelligence capabilities.</li>
<li>Partner with Legal and AI Engineering teams to design a data strategy for R&amp;D purposes.</li>
</ul>
Job Specifications:

Education: M.L.S. strongly preferred

Experience:
<ul>
<li>A minimum of 8&ndash;10 years of progressive law firm library, research, or knowledge management experience, including at least 3 years in a leadership or management role.</li>
<li>Exceptional communication, client service, and interpersonal skills, with the ability to engage effectively with attorneys and staff at all levels; strong judgment, project management skills, and the ability to work independently and collaboratively.</li>
<li>Proven ability to lead, supervise, and develop cross-functional teams across research, KM, and BI disciplines, with a high degree of integrity, adaptability, and self-motivation.</li>
<li>Deep knowledge of legal research sources and methodology; proficiency with legal research databases (Lexis, Westlaw, Bloomberg, VitalLaw), library management software, KM platforms, BI applications, integrated library systems, and Microsoft Office suite including SharePoint and Teams.</li>
<li>Experience with prompt engineering, AI-assisted research workflows, and emerging AI-powered platforms including Harvey, Legora, Prot&eacute;g&eacute;, and CoCounsel; familiarity with AI vendor evaluation, implementation roadmaps, and change management for technology adoption.</li>
<li>Deep understanding of AI, knowledge management, and business intelligence methodologies with the ability to connect these disciplines into a coherent intelligence strategy; experience designing or scaling BI or competitive intelligence programs, and familiarity with knowledge graph, taxonomy, and metadata frameworks.</li></ul></div>

Director of Research and Intelligence

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