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associate administrator clinical

Johns Hopkins University

<div>We are seeking an Associate Administrator - Clinical who will manage the financial and administrative activities of two (2) growing divisions: Divisions of Nephrology and Responsible AI, Data Sciences, and Education in Medicine (RAISE) Center at the East Baltimore &amp; JHBMC campus as well as satellite programs. The position reports directly to the Division Directors and the Administrator for the Department of Medicine to ensure efficient and coordinated functioning of the Divisions. This job encompasses the management of a large and complex divisional structure including finances, human resources, program/business development, and other fiscal and administrative operations of the divisions for 55+ faculty/physicians, 22+ learners and 70+ staff. 
Specific Duties and Responsibilities 
Financial<ul><li>
Manage all financial lines of business (clinical, research, gift, endowment, etc.) whose total revenues are in excess of $22 million dollars. Monitor for profitability and complexity. Develop and maintain various computerized management systems with spreadsheets and databases to assist with this process. Review monthly account and/or business plan activity, correct errors, and inform Division Director(s), faculty, and DOM Administrator of any problems or discrepancies.
</li><li>Provide, review, and analyze the clinical practice finances and operations of the division. Develop appropriate billing strategies to appropriately maximize annual charges (in excess of $20 million).
</li><li>Ensure accurate compliance of faculty billing activity in accordance with CPA guidelines.
</li><li>Develop faculty profit and loss statements with quarterly reporting.
</li><li>Develop strategies with the Division Directors and faculty for establishing and utilizing discretionary funds for the preservation of the Divisions&rsquo; teaching, research, and patient care missions.</li><li>
Supervise budget development of all grant and contract proposals. Develop and oversee staff completing sponsored research applications (annual awards in excess of $7 million) for accurate and timely submission. Organize and coordinate the grant preparation process (in excess of 40+ proposals annually) with faculty and support staff. Develop and maintain tracking system for pending and active grant proposals.</li><li>
Monitor faculty and staff (130+) percent of effort expended on research grants and contracts and maintain equivalent salary distribution on accounts. Maintain computerized database for tracking salary distribution on all division accounts.</li><li>
Develop division's fiscal operating budgets for submission to the Department of Medicine, School of Medicine, and JHH.</li><li>
Develop the annual operating budget for the Bloomberg Distinguished Professor in Nephrology and Kidney Care and Bloomberg Distinguished Professor for Health Informatics for submission to the School of Medicine and the central university finances office and actively manage the use of the BDP endowment, recruitment funds and cost sharing between multiple University divisions.</li><li>
Design and produce various reports utilizing institutional data to create monthly, quarterly, and annual financial reports for Division Directors, Departmental Director &amp; Administrators. Design and produce other special reports as requested by Department Director, Division Directors and other faculty members.</li><li>
Prepare or ensure the correct preparation of various forms such as journal vouchers, check deposits, special payroll (advance) check requests, and telephone service requests. Prepare electronic budgets and expenditure transfers.</li></ul> 
Program Planning &amp; Development<ul><li>
Develop detailed business plans for new and existing clinical, research, and education programs to include market demand assessment, capital needs, facilities, divisional strengths and weaknesses, operational requirements, and implementation plans.</li><li>
Formulate tactical business plans in conjunction with administrative leaders in the DOM, SOM, JHH, and other affiliated institutions.</li><li>
Develop and maintain detailed business plans to operationalize the vision to expand renal research and clinical programs across JHM, including working with financial leaders at partner hospitals, senior executives at Johns Hopkins Community Physicians and Johns Hopkins Health Care as well as staff in areas such as facilities, marketing and clinic operations.
</li><li>Present regular updates about the growth of renal clinical services and renewal and clinical informatics research and education to institutional leaders such as Deans, CEOs, and CFOs.</li><li>
In partnership with the Division Directors and leaders with Johns Hopkins International (JHI), identify opportunities, design programs, cultivate stakeholder relationships, and execute clinical care, education, and research consultation and process improvement projects in international settings.</li><li>
In partnership with JHI, maintain budgets, oversee performance, ensure compliance with institutional policies and local, federal, and international regulations, and provide operational leadership for executing projects in a variety of international settings.</li><li>
In partnership with the Clinical Directors, identify opportunities, design programs, cultivate stakeholder relationships, and execute clinical care, education, and research consultation and process improvement projects with providers outside of JHHS.</li><li>
In partnership with the Division Directors, expand access to patient care through network development and enhance collaboration across all mission areas between the Division and providers throughout Johns Hopkins Medicine, including JHHS hospitals, JHCP practices, Johns Hopkins International, and Johns Hopkins Health Care..</li>
In partnership with the division directors and joint venture leaders, facilitate increased partnership between nephrology and national dialysis service providers (Fresenius and DaVita) to achieve operational efficiency, support growth in patient volumes, compliance with billing and national quality measures. 
<li>
</li></ul> 
Administrative<ul><li>
Supervise/train/lead administrative staff in excess of 75+ individuals. Assist other divisional supervisors with hiring/firing of staff necessary for day-to-day program operations. Develop staff job descriptions for new hires and restructure current job descriptions for upgrading of staff positions as needed. Work closely with Department and SOM Human Resources for appropriate grading and salaries.</li><li>
Ensure that division payroll is completed in a timely and accurate manner. Stay apprised of weekly and semi-monthly payroll deadlines and ensure that forms for new hires, termination, and salary and/or budget changes for current employees are processed. Keep apprised of annual review dates. Inform immediate supervisor and provide him/her with Performance Appraisal forms and salary increase options as they relate to the fiscal budget.
</li><li>Coordinate and approve all support staff leave and overtime. Oversee and maintain compliance of the web-based time and attendance system (E210).</li><li>
Orient all new employees to the Divisions, ensuring that all forms are properly filled out and submitted, and that new employees contact all necessary offices (e.g., Human Resources, Registrar, Parking, I.D., etc.)</li><li>
Develop new administrative policies and procedures as needed to ensure smooth operation of the Division. Make recommendations to Division Director in the form of decision options.</li><li>
Maintain space and equipment inventories for compliance with SOM, JHH, and governmental guidelines.</li><li>
Outline existing opportunities to improve space utilization and define needs and justification for additional space to the DOM, SOM, and JHH.</li><li>
Provide information concerning Division, Department, and School policies to divisional personnel. Provide divisional information as requested by Department, School, Hospital, or other external entities as requested and appropriate. Attend Department of Medicine monthly division meetings and disseminate information as necessary to faculty and staff.</li><li>
Coordinate Division response to internal disasters (e.g., flooding, facilities issues, etc.) and external emergencies (e.g., severe weather, international incidents, etc.)</li><li>
Maintain Division compliance with all appropriate regulatory and accrediting bodies (e.g., NIH, HSCRC, The Joint Commission) in all areas of operations, including personnel management, facilities, clinical workflows, etc.</li></ul> 
Climate Setting &amp; Leadership<ul><li>
To conduct self in an exemplary fashion to achieve goals and set example for others within the division.</li><li>
To establish communication channels with staff and physicians to ensure that they receive information on internal and external issues which effect the operations of the assigned areas, as well as provide advice, assistance, and service that aids them in attaining related objectives; and to be a source of information to senior leadership and other external and internal personnel.
</li><li>Lead initiatives to cultivate strong employee engagement among faculty and staff within the Division.</li><li>
Lead Division implementation of institutional change initiatives (e.g., new clinical information system deployments, employee mandates, etc.)</li><li>
Positively contribute to the culture and environment of the Department of Medicine as a whole through citizenship and service on a variety of departmental initiatives.</li><li>
Positively contribute to the field of health care management through involvement with professional societies, representing Hopkins in broader initiatives, and providing mentoring opportunities to students and emerging leaders.</li></ul> 
Patient Satisfaction/Complaints<ul><li>
Serve as a liaison to health care agencies and insurance companies in a manner consistent with the University's policies and goals. Address concerns that agencies and companies may have with Departmental Administrator.</li><li>
Address patient complaints and ensure prompt resolution of their concerns.
</li>Ensure availability and, if necessary, develop patient and family support services for the assigned areas. 
<li>
</li></ul> 
Growth &amp; Profitability<ul><li>
With the Directors, allocate services and resources within the division to develop efficiencies, improve and maintain the services of the assigned areas, and ensure profitability.
</li><li>Seek and prepare proposals for external funding possibilities from governmental or other private sources in conjunction with the Administrators, divisional faculty, Research Administration, or the Business Office.</li><li>
Collaborate with development officers to grow philanthropic giving directed towards renal and bioinformatics research.</li></ul> 
Information Systems<ul><li>
Research and evaluate software packages and make suggestions regarding purchases of new programs and upgrades of existing programs to maximize productivity with divisional faculty and staff. Integrate applications, troubleshoot software problems and provide basic instructional and technical support.</li><li>
Design and implement customized computer database applications as needed by division members for specific job tasks and special projects. Train users in the use of these programs.</li></ul> 
Skills and Abilities<ul><li>
Ability to supervise, lead, and train financial staff.</li><li>
Knowledge of accounting and budgeting theory and practices. Preferred knowledge and understanding of the Johns Hopkins University accounting system and related fiscal offices. Specific knowledge of the operation of the Division preferred.</li><li>
Ability to make independent judgments and to act on decisions on a daily basis. Ability to work for long periods of time without direction.</li><li>
Ability to prioritize own work and work of staff as needed. Ability to work with flexibility on several tasks simultaneously and to meet various concurrent deadlines.</li><li>
Very strong organizational skills, analytical and problem-solving abilities, and attention to detail.</li><li>
Ability to maintain confidentiality.</li><li>
Strong interpersonal and communication skills, both oral and written. Ability to effectively interact with all levels of University and Hospital employees as well as outside contacts.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in Finance, Accounting, Business, Health Care Administration or related field.</li><li>
Eight years of progressively responsible professional-level</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education permitted by the JHU equivalency formula. Beyond a high school diploma/graduation equivalent, to the extent</li></ul> 
Classified Title: Associate Administrator - Clinical 
Role/Level/Range: L/04/LF
 
Starting Salary Range: $98,200 - $171,900 Annually ($145,000 targeted; Commensurate w/exp,) 
Employee group: Full Time 
Schedule: M-F 8:30-5:00 
FLSA Status: Exempt 
Location: School of Medicine Campus 
Department name: SOM DOM Nephrology
 
Personnel area: School of Medicine</div>

Associate Administrator - Clinical

CareFirst BlueCross BlueShield

<div>
 
 Resp &amp; Qualifications
 
 
 
 
 PURPOSE:
 
 
 
 The Clinical Navigator (RN) conducts concurrent review of inpatient level of care, managing the timely and smooth transition from inpatient care to home or other levels of care. Utilizing experience and skills in both care management and utilization management, the Clinical Navigator will leverage proficiency in established MCG, in addition to administrative/regulatory considerations, to determine medical necessity, appropriate level(s) of care, and case management to engage members/enrollees, their families and other support systems in discharge planning. The role will function as a liaison working telephonically with the hospital care team including case managers, social workers and discharge planners to ensure CareFirst members/enrollees receive the appropriate level of care and partner to address any potential barriers to discharge. The candidate may be required to come to the CareFirst office location periodically for meetings, training, or other business-related activities. The candidate's primary residence must be within the
 
 greater Baltimore metropolitan area
 
 . Bilingual - fluent in Spanish a big plus!
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Utilize clinical expertise and critical thinking skills to analyze available clinical information, Electronic Medical Records (EMRs), benefit contracts, mandates, medical policy, evidence based published research, national accreditation and regulatory requirements to aid in determination of appropriateness and authorization of inpatient clinical services. Engages telephonically with member, family and providers to identify key strategic interventions, discharge planning and coordination to address members medical, behavioral and/or social determinant of health needs to promote a safe transition to the appropriate level of care and/or home.
 </li>
 <li>
 Collaborates with CareFirst medical directors and participates in internal case rounds/discussions to determine appropriate course of action and level of care. Applies sound clinical knowledge and judgment throughout the review process. Follows member benefit contracts to assist with benefit determination.
 </li>
 <li>
 Makes referrals to other care management programs as appropriate for chronic, long-term care coordination.
 </li>
 <li>
 Works collaboratively with hospital teams to develop positive working relationships to decrease provider abrasion and improve the member experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education Level:
 
 Bachelor's Degree in Nursing OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
 
 
 
 Licenses/Certifications Upon Hire Required
 
 
 
 <ul>
 <li>
 RN - Registered Nurse - State Licensure And/or Compact State Licensure: RN - Registered Nurse in MD, VA or Washington, DC
 
 
 </li>
 </ul>
 
 Experience:
 
 5 years clinically related experience working in Care Management, Home Health, Discharge Coordination and/or Utilization Review.
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge and experience with MCG
 </li>
 <li>
 Experience working with Commercial and Medicare/Medicaid enrollees and benefits contracts
 </li>
 <li>
 CCM certification
 </li>
 <li>
 MCG certification
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities (KSAs)
 
 
 
 <ul>
 <li>
 Strong interpersonal skills and the ability to engage in a member facing environment telephonically while at the same time building relationships and partnerships with hospital care team and alternative care delivery partners to meeting member/enrollee needs.
 </li>
 <li>
 Strong clinical documentation skills along with the ability to type on a computer keyboard with ease and speed.
 </li>
 <li>
 Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel and Power Point.
 </li>
 <li>
 Strong analytical and problem-solving skills to judge appropriateness of member services and treatments on a case-by-case basis.
 </li>
 <li>
 Knowledge of clinical standards of care and disease process and national, evidence based clinical guidelines and hospital operations.
 </li>
 <li>
 Knowledge of available community resources and programs.
 </li>
 <li>
 Basic understanding of the strategic and financial goals of a health care system, payer organization, health plan and/or health insurance operations (e.g. networks, eligibility, benefits).
 </li>
 <li>
 Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
 
 
 </li>
 </ul>
 
 Salary Range:
 
 $72,216 - $143,429
 
 
 
 Salary Range Disclaimer
 
 
 
 The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
 
 
 
 Department
 
 
 
 Maryland Inpatient Telephonic
 
 
 
 Equal Employment Opportunity
 
 
 
 CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
 
 
 
 Where To Apply
 
 
 
 Please visit our website to apply: www.carefirst.com/careers
 
 
 
 Federal Disc/Physical Demand
 
 
 
 Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
 
 
 
 Physical Demands
 
 
 
 The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
 
 
 
 Sponsorship in US
 
 
 
 Must be eligible to work in the U.S. without Sponsorship
 
 
</div>

Clinical Navigator (Remote)

<div>Resp &amp; Qualifications
PURPOSE:
 
Develops and implements security solutions. Administers security technology systems. by architecting and engineering/developing trusted systems into secure systems. Assists in the development of implementation and deployment plans that are aligned to the organizational strategic plan objectives and security requirements. Advises management in developing cybersecurity policies, processes, and procedures.
ESSENTIAL FUNCTIONS: 
 
Manage Splunk Cloud app and add-on deployments within FedRAMP boundary constraints, coordinating with Splunk support where cloud admin controls are limited:<ul><li>
Respond to and resolve customer tickets related to data ingestion issues, search performance, access requests, and platform health.</li><li>
Administer user roles, access controls, and index permissions in alignment with HIPAA and FedRAMP compliance requirements.</li><li>
Maintain accurate documentation for all configurations, deployments, and system changes per continuous monitoring obligations.</li><li>
Perform regular system upgrades and patching to maintain security and performance.</li><li>
Monitor system performance and troubleshoot issues to ensure optimal functionality of Splunk.</li><li>
Collaborate with IT and security teams to integrate Splunk with other systems and applications.</li><li>
Provide technical Splunk support and training to end-users and stakeholders.</li><li>
Implement and manage data ingestion processes, ensuring data integrity and availability.</li><li>
Develop and manage Splunk dashboards, reports, alerts, and visualizations.</li><li>
Experience with Splunk Enterprise Security (ES).</li></ul>
QUALIFICATIONS:
Education: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications:
<ul><li>CISSP (Certified Information Systems Security Professional) and/or CISM Certified Information Security Manager or Certified Ethical Hacker (CEH) or Certified Information Systems Auditor (CISA) upon hire preferred.
</li></ul>Experience: 3 years relevant IT security related experience or cybersecurity certification and 1 year related experience required.
Preferred Qualifications:
<ul><li>3+ years of hands-on Splunk administration experience.</li><li>
Splunk Certified Cloud Administrator and/or Splunk Enterprise Certified Admin.</li><li>
Demonstrated experience with Universal Forwarder mass deployment, Heavy Forwarder configuration, and IDM-based data ingest.</li><li>
Proficiency in SPL and experience building and troubleshooting props/transforms for custom data onboarding.</li><li>
Proficiency with building custom dashboards to customer requested specifications.</li><li>
Working knowledge of FedRAMP and HIPAA compliance requirements within a cloud-hosted environment.</li><li>
Experience managing tickets with clear written communication and timely resolution.</li><li>
Experience with Cribl Stream or Edge for pipeline management and license optimization.</li></ul>
Knowledge, Skills and Abilities (KSAs)<ul><li>
Ability to perform risk assessments and investigate cyber security incidents.</li><li>
Ability to understand vulnerabilities at a technical level.</li><li>
Knowledge of Information Technology (IT) policy and compliance methodology.</li><li>
Proficient in hacking techniques.</li><li>
Strong critical thinking ability and investigative/problem solving skills.</li>
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. 
<li>
</li></ul>Salary Range: $82,440 - $163,735
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Cybersecurity Operations
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
#LI-MK1</div>

Cybersecurity Engineer - (Remote)

<div>Resp &amp; Qualifications
PURPOSE:
 
Supports Pharmacy Quality clinical teams by assisting with non-clinical administrative tasks and responsibilities related to care coordination, member outreach, and provider/pharmacy engagement to improve Quality measure performance related to Pharmacy. We are looking for an experienced professional to work remotely from within the greater Baltimore metropolitan area. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business related activities. Although this position is REMOTE, candidates are preferred to live in the MD, DC, VA area in order to travel into our local offices on occasion.
 
 
ESSENTIAL FUNCTIONS:<ul><li>
Assists with member follow up and coordination of care that does not require intervention from a clinician (refilling prescriptions, finding appointments, calling providers and pharmacies, arranging services, etc.), enabling clinicians to perform at the top of their license.</li></ul>
<ul><li>Screens, and/or prioritizes members using targeted intervention business rules and processes to identify needed services. Transitions of appropriate clinical resources/programs as necessary.
</li></ul><ul><li>Provides general support and coordination services for the department including but not limited to answering inbound telephone calls, taking messages, letters, and correspondence, researching information and assisting in solving problems.
</li></ul><ul><li>Performs member or provider related administrative support which may include benefit verification and case documentation.</li></ul>
<ul><li>Assists with reporting ,data tracking, gathering, organization and dissemination of information.</li></ul> 
QUALIFICATIONS: 
 
Education Level: High School Diploma or GED. 
 
Experience: 3 years experience in a health care claims/service/quality areas, health care office support, or pharmacy.
 
 
Preferred Qualifications: 
Previous experience as a pharmacy technician or in a health care/managed care setting or previous customer facing experience, especially in a medical management related department.
 
 
Knowledge, Skills and Abilities (KSAs)<ul><li>
Ability to effectively participate in a multi-disciplinary team including internal and external participants.</li><li>
Excellent communication, organizational and customer service skills.</li><li>
Must be able to effectively communicate and provide positive customer service to external customers, including customers who may be demanding or otherwise challenging.</li><li>
Must be comfortable calling members, providers, and pharmacies.</li><li>
Excellent independent judgment and decision-making skills, consistently demonstrating tact and diplomacy.</li><li>
Ability to pay attention to the minute details of a project or task.</li><li>
Advanced knowledge in the use of web-based technology and Microsoft Office applications such as Word, Excel, and Power Point.</li></ul> 
Salary Range: $38,520 - $70,620 
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Stars
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship.
#LI-NH2</div>

Medical Management Coordinator I (Remote)

<div>Resp &amp; Qualifications
PURPOSE:
The Digital Marketing Project Manager Provider &amp; Member Engagement leads the planning, execution, and optimization of digital communications across email, web, SMS, and mobile-first channels. This role manages campaigns that support both member and provider audiences, ensuring timely, compliant, and engaging communications that align with organizational goals and customer experience strategies.
ESSENTIAL FUNCTIONS:<ul><li>
Manage end-to-end project delivery for mobile engagement/SMS, email, and web campaigns targeting both member and provider audiences.</li><li>
Develop project plans, timelines, budgets, and resource allocations for lifecycle, operational, and promotional communications.</li><li>
Coordinate with cross-functional teams including marketing, provider relations, business areas, clinical teams, compliance, analytics, product, and IT.</li><li>
Oversee campaign workflows from intake and strategy through build, QA, deployment, and performance analysis.</li><li>
Ensure communications are optimized for mobile-first design, accessibility, and user experience.</li><li>
Monitor and report on campaign KPIs such as open rates, click-through rates, conversions, and engagement metrics for both audiences.</li><li>
Manage competing priorities and communication calendars across provider and member segments.</li><li>
Identify risks, manage dependencies, and resolve issues to keep projects on track.</li><li>
Ensure adherence to brand standards, regulatory requirements, and privacy/compliance guidelines.</li><li>
Manage external vendors or platform partners as needed.</li><li>
Continuously improve campaign processes, templates, automation workflows, and intake procedures.</li></ul>
QUALIFICATIONS:
Education Level: Bachelor's Degree in Project Management, Business or related field. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 3 years experience in project related field.
Preferred Qualifications:<ul><li>
Project Management Professional (PMP) Certification.</li><li>
Adobe Workfront experience.</li><li>
Relay Mobile Engagement/SMS experience.</li><li>
SalesForce Marketing Cloud experience.</li><li>
Experience in regulated industries such as healthcare, insurance, finance, or government.</li></ul>
Knowledge, Skills and Abilities (KSAs):<ul><li>
Proficient in Microsoft Office applications.</li><li>
Ability to communicate effectively both in writing and verbally.</li><li>
Ability to exercise good judgment.
</li><li>Project planning and life cycle development.</li></ul> 
Salary Range: $68,760 - $136,565 
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Marketing, Communication, Product Development
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
#LI-KL1</div>

Digital Marketing Project Manager (Hybrid)

Planned Parenthood of Maryland Inc.

<div>
 Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.
 
 
 
 Why Join us?
 
 As a Call Center Associate (CSA) with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, clinic managers and business office staff. If you want to be a part of a passionate and diverse group - we are looking for you!
 
 
 Job Description:
 
 
 Under the direct supervision of the Call Center Manager, the Call Center Associate (CSA) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Maryland (PPM) services, payment options, insurances, hours, locations, and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPM productivity and customer service standards.
 
 
 This position is a Hybrid role: 2-weeks onsite training, 1-week onsite orientation, and at least 1 day per month in office.
 
 
 Full-time hours: M-F and some Saturdays (8:00am-5:30pm)
 
 
 Pay Rate: $16-$18 per hour
 
 
 
 Overview of Job Duties:
 
 
 
 <ul>
 <li>
 All duties and responsibilities are performed in a professional and customer service-oriented manner in compliance with PPM's Manual of Medical Standards and Guidelines, PPM policies and procedures, and State and Federal regulatory requirements.
 </li>
 <li>
 Demonstrate proficiency in use of telephone system and insurance verification processes.
 </li>
 <li>
 Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries.
 </li>
 <li>
 Manage high volume of calls daily and prioritize any required follow-though.
 </li>
 <li>
 Respond to callers' basic questions and resolve issues using agency resources in accordance with PPM protocol.
 </li>
 <li>
 Transfer calls to appropriate staff and/or departments as well as take messages as indicated by protocol.
 </li>
 <li>
 Schedule appointments in Epic system according to PPM protocol and demonstrate knowledge of PPM protocols and services to provide basic assessment for the purpose of scheduling visits.
 </li>
 <li>
 Collect insurance information as appropriate, and ensure patients are aware of estimated financial responsibility at the time of scheduling. Responsible for the timely verification and authorization of insurance for patients by phone or online.
 </li>
 <li>
 Resolves any issues with coverage and escalates complicated issues to a supervisor.
 </li>
 <li>
 Clearly documents benefit information in Epic and communicates this information to health center staff.
 </li>
 <li>
 Provides accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for their appointment. Instruct clients on all information/documents that are needed to be brought to their appointment. Respond effectively and appropriately to patients with difficult situations that require further attention in accordance with PPM protocol.
 </li>
 <li>
 Perform data entry into Epic for patient demographic information, fee assessment, insurance/pharmacy information and visit information as appropriate.
 </li>
 <li>
 Work as part of medical services team to meet established productivity standards for patient numbers, quality, and customer service. Meet productivity standards specific to call center.
 </li>
 <li>
 Assist in identifying issues and trends and make recommendations to help improve overall customer service experience. Participate in training sessions, including computer-assisted learning, as required.
 
 
 
 </li>
 </ul>
 
 Customer Service:
 
 
 
 <ul>
 <li>
 Demonstrates PPM customer service standards
 </li>
 <li>
 Demonstrates social perceptiveness and being service-oriented
 </li>
 <li>
 Demonstrates a cooperative and courteous attitude
 </li>
 <li>
 Demonstrates excellent written and verbal and phone communication skills
 
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 One year of work experience in an out-patient clinical setting or a healthcare setting performing back or front office medical assistant duties required
 </li>
 <li>
 Ability to read, write, and speak English fluently required
 </li>
 <li>
 Ability to read, write, and speak Spanish fluently required
 </li>
 <li>
 Experience working in Epic is highly preferred
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Life, AD&amp;D Insurance
 </li>
 <li>
 Short-Term and Long-Term Disability
 </li>
 <li>
 Paid Time Off (PTO) and Paid Holidays
 </li>
 <li>
 Employee Assistance Program.
 </li>
 <li>
 401(k) Retirement Plan
 
 
 
 </li>
 </ul>
 Equal Opportunity Statement:
 
 
 Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
 
 
 This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
 
 
 Applicants must pass Criminal Background Screening and the Right to Work in the United States.
 
 
 PPM Requires COVID-19 Vaccination as part of Employment.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Call Center Associate (Full-Time $16-$18/hr) Bilingual Preferred

Defense Holdings, Inc.

<div>Defense Holdings, Inc. (DHi) 
Location: Hybrid (US) 
Employment Type: Full-Time 
Department: Executive Administration 
Reports To: Chief of Staff / Executive Director
Company Overview
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.
At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.
Position Summary
Defense Holdings, Inc. (DHi) is seeking an Executive Office Administrator to provide high-level administrative support to senior leadership. The ideal candidate will manage executive calendars, prepare reports and presentations, coordinate internal communications, and ensure smooth office operations.
This role requires exceptional organizational skills, strong communication abilities, and discretion in handling sensitive executive information.
Key ResponsibilitiesExecutive Support
Manage executive calendars, appointments, and travel arrangements. 
Prepare reports, presentations, and executive correspondence. 
Coordinate meetings and ensure proper follow-ups.
Administrative Operations
Maintain office systems, records, and documentation. 
Support communication across departments and teams. 
Assist in special projects, initiatives, and events as needed.
Reporting &amp; Compliance
Generate executive-level reports and briefings. 
Ensure compliance with internal policies and confidentiality standards.
Cross-Functional Collaboration
Coordinate with internal teams, HR, and operations to support leadership objectives. 
Assist in process improvement initiatives for executive office efficiency.
Required Qualifications
Bachelor&rsquo;s degree in Business Administration, Executive Support, or related field. 
3&ndash;5 years of experience in executive administration or high-level administrative support. 
Proficiency in Microsoft Office Suite and collaboration tools. 
Excellent organizational, communication, and interpersonal skills. 
Ability to manage confidential and sensitive information responsibly.
Preferred Qualifications
Experience supporting executives in government contracting or defense environments. 
Familiarity with multi-office coordination and executive operations.
Core Competencies
Integrity &amp; Confidentiality 
Attention to Detail 
Analytical Thinking 
Interpersonal Communication 
Organizational Skills 
Adaptability &amp; Initiative
Work Environment
Professional office environment (or hybrid/remote if applicable). 
May require occasional travel. 
Must be eligible to work in the United States. 
Ability to obtain and maintain security clearance may be required.
Compensation &amp; Benefits
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
Competitive base salary (commensurate with experience) 
Medical, Dental, and Vision Insurance 
401(k) with company match 
Paid Time Off (PTO) and Holidays 
Life and Disability Insurance 
Professional development opportunities
Equal Opportunity Employer Statement
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.</div>

Executive Office Administrator

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