sales manager

account manager

commercial manager

operations manager

store manager

associate manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Accenture

<div><div><h2 class="jobSectionHeader">About Accenture</h2><div>
Accenture is a leading global professional services company that helps the world&rsquo;s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services&mdash;creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries.</div><h2 class="jobSectionHeader">
The Work</h2><div>
Join us in shaping the future of security operations! As a Security Delivery Associate Manager, you will act as a subject matter expert, collaborating with cross-functional teams to make impactful decisions and deliver innovative security solutions. Your expertise in Security Operations Center (SOC) Planning and SIEM technologies will help us strengthen our security posture and protect critical assets across enterprise environments.</div><h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Design and implement SOC strategies to effectively detect, analyze, and respond to cyber threats.</li><li>
Govern enterprise security tools and architecture frameworks, ensuring compliance with security policies and standards.</li><li>
Build and enhance digital identity, platform security, and cloud security solutions to safeguard critical assets.</li><li>
Collaborate with cross-functional teams to align security initiatives with enterprise risk frameworks and business objectives.</li><li>
Drive continuous improvement initiatives to optimize security operations and enhance overall security posture.</li></ul></div><div><h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Design and implement SOC strategies to effectively detect, analyze, and respond to cyber threats.</li><li>
Govern enterprise security tools and architecture frameworks, ensuring compliance with security policies and standards.</li><li>
Build and enhance digital identity, platform security, and cloud security solutions to safeguard critical assets.</li><li>
Collaborate with cross-functional teams to align security initiatives with enterprise risk frameworks and business objectives.</li><li>
Drive continuous improvement initiatives to optimize security operations and enhance overall security posture.</li></ul></div></div>
 
<div><h2 class="jobSectionHeader">What You Need</h2><ul><li>
Expert proficiency in SOC Planning and operational processes.</li><li>
Expert proficiency in Splunk SIEM operations and management.</li><li>
Minimum 4 years of relevant experience in security delivery or SOC operations.</li><li>
Bachelor&rsquo;s degree in Computer Science, Cybersecurity, or related field.</li></ul><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Advanced proficiency in Security Delivery Governance and compliance frameworks.</li></ul></div>

Security Delivery Associate Manager

<div>About Accenture
 Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services &mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 744,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
About Accenture Security
 Join Accenture Security to pioneer security solutions that blend risk strategy, digital identity, cyber defense, application security and managed services. Using the coolest next-gen tech, you&rsquo;ll have every chance to stay one step ahead of cybercrime and out-hack the hackers.
Accenture Security provides comprehensive security services &ndash; from security strategy development, to business transformation, to managed security services &ndash; on demand and at a global scale to help mitigate risks and take full advantage of advanced technologies and proven risk management models. Our experienced team of global security professionals helps businesses understand their risks and build resilience from the inside out, giving them the confidence to focus on what matters most: innovation and business growth.
Responsibilities:<ul><li>
Collaborate with clients to gather and analyze requirements for Identity Governance and Administration solutions.</li><li>
Building polices, processes and frameworks related to identity and Access management (e.g. identity lifecycle management, requesting access, auditing permissions).</li><li>
Conduct assessments of clients' existing IAM processes, systems, and controls to identify areas for improvement.</li><li>
Working with clients to develop Identity and Access Management strategies, architectures, and implementation plans.</li><li>
Defining technical and business requirements for identity and access management solutions</li><li>
Advises on the implementation of new IAM features that are tailored to the specific environment.</li><li>
Establishes the link between the IAM team and the business stakeholders, capturing their evolving requirements and communicating about the IAM program roadmap.</li><li>
Focuses on the efficient deployment, roll-out, and transition of new features and versions of the IAM platform.</li><li>
Configure and customize IGA and Access Management platforms to align with clients' business processes and security policies.</li><li>
Develop and implement access control policies, roles, and entitlements to ensure appropriate levels of access across systems and applications.</li><li>
Provide guidance and expertise on best practices for identity lifecycle management, access certification, role-based access control, and compliance reporting.</li><li>
Collaborate with cross-functional teams, including security, IT, and compliance, to integrate IGA solutions into clients' environments.</li><li>
Provide training and support to clients' teams to facilitate adoption and ongoing management of IGA solutions.</li><li>
Interacts with the vendor and service providers to address contractual agreements related to the IAM platform.</li><li>
Prepares updates and reports to management.</li></ul></div>
 
<div>Qualifications:<ul><li>
Proven track record with 7+ years of experience in IT services and information security</li><li>
Minimum of 7 years of experience working on identity and access management.</li><li>
Familiarity with identity and Access management systems (SailPoint, Entra ID, ForgeRock, Okta, Novell) and Directories an (LDAP, AD).</li><li>
Familiarity with BeyondTrust</li><li>
Familiarity with RBAC and Role Engineering.</li><li>
Prior consulting experience and Excellent customer-facing skills are highly desirable</li><li>
Proven ability to work and contribute to a team oriented environment</li><li>
Demonstrated multitasking skills in a fast-paced environment</li><li>
Strong communication (written and verbal) and interpersonal skills</li></ul></div>

Identity Associate Manager

<div>Accenture Technology: 
Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client&rsquo;s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses. Visit us at www.accenture.com
Job Summary:
We are seeking an experienced Associate Manager &ndash; Oracle CC&amp;B with 5 - 8 years of hands-on experience to support, configure, and manage Oracle Customer Care &amp; Billing (CC&amp;B) applications. The role involves a balanced mix of technical, functional, and administrative responsibilities, ensuring system stability, performance, and alignment with business requirements within the utilities domain.
Key Responsibilities:
Technical Responsibilities<ul><li>
Troubleshoot, analyze, and resolve application issues and defects in Oracle CC&amp;B.</li><li>
Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).</li><li>
Support integrations with enterprise systems such as CRM, ERP, and GIS.</li><li>
Manage data migration, data validation, and transformation activities.</li><li>
Utilize technical expertise in SQL, Java, XML, and OUAF for application support and enhancements.</li></ul>
Administrative Responsibilities<ul><li>
Monitor system performance to ensure high availability and optimal response times.</li><li>
Resolve user access and login issues, including user creation and role management.</li><li>
Apply application patches, support system upgrades, and perform regular system housekeeping tasks.</li><li>
Ensure adherence to system security and operational best practices.</li></ul>
Functional Responsibilities<ul><li>
Provide day-to-day functional support for Oracle CC&amp;B applications.</li><li>
Configure system components in line with business and regulatory requirements.</li><li>
Ensure data integrity, accuracy, and consistency across integrated systems.</li><li>
Collaborate closely with business analysts and stakeholders to align system behavior with business needs.</li><li>
Apply strong domain knowledge of utility industry processes and Oracle CC&amp;B modules, including Customer Information, Billing, Payments, and Collections.</li></ul></div>
 
<div>Required Qualifications &amp; Skills:<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
5&ndash;8 years of experience working with Oracle CC&amp;B in a support, enhancement, or implementation role.</li><li>
Strong understanding of Oracle Utilities Application Framework (OUAF).</li><li>
Hands-on experience with SQL, Java, XML, and data migration activities.</li><li>
Knowledge of utility industry processes and billing systems.</li><li>
Strong problem-solving, analytical, and communication skills.</li><li>
Ability to manage multiple priorities and collaborate effectively with cross-functional teams.</li></ul>
Preferred Qualifications:<ul><li>
Experience working in a regulated utility environment.</li><li>
Proficiency in Arabic (preferred but not mandatory).</li></ul>
Why join us?<ul><li>
We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues</li><li>
You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools</li><li>
Flexible work arrangements and a range of benefits including competitive rewards</li><li>
You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends</li><li>
You will also have opportunities to make a difference to the communities in which we work and live</li></ul>
Next Steps: 
If this sounds like the ideal role, career and company for you, click to apply. 
To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news. 
Accenture Middle East: LinkedIn, Instagram, Facebook, Twitter, YouTube</div>

Oracle CC&B - Associate Manager

DXC Technology

<ul><div>Job ID: 51562516</div>
<div>Location: Riyadh, Saudi Arabia</div>
<div>Category: Security, Risk and Compliance Group</div>
<div>Employment Type: Full time</div></ul>
 <div>Job Description:
<div>Essential Job Functions: 
<ul><li>Support the management of security initiatives under the direction of senior security personnel.</li><li>Assist in implementing security policies and standards, collaborating with the security team.</li><li>Monitor security events and incidents, escalating and documenting as necessary.</li><li>Collaborate with other departments to enhance security measures and maintain compliance.</li><li>Aid in compliance efforts, assisting in audits and ensuring documentation is up to date.</li><li>Contribute to incident response activities, participating in investigations and reporting.</li><li>Maintain an up-to-date understanding of security best practices and trends.</li><li>Support the delivery of security awareness training to employees.</li></ul></div>
<div>Basic Qualifications: 
<ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role</li><li>Proven experience in information security</li><li>Proficiencies in risk management, compliance, and security technologies</li><li>A continuous learner that stays abreast with industry knowledge and technology</li></ul></div>
<div>Other Qualifications: 
<ul><li>Advanced degree in a relevant field is a plus</li><li>Relevant certifications such as CISSP, CISM, or CISA are a plus</li></ul></div>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
<div>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.<div></div>
.</div></div>

Associate Manager Information Security

<div>
 
 Job Description
 
 
 
 Key Responsibilities
 
 
 Issue Investigation &amp; Resolution
 
 
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 
 
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 
 
 Conduct detailed log analysis, SQL/database checks, and API validation.
 
 
 Incident Management
 
 
 Classify and prioritize incidents based on severity and business impact.
 
 
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 
 
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 
 
 User Support &amp; Communication
 
 
 Communicate with business users or clients to gather additional information when needed.
 
 
 Provide workarounds or solutions while permanent fixes are being developed.
 
 
 Maintain knowledge base and support documentation.
 
 
 Technical Tasks
 
 
 Prepare scripts or SQL queries to validate data or resolve issues.
 
 
 Perform basic configuration changes or updates in non-production environments.
 
 
 Conduct release verification and smoke testing after deployments.
 
 
 Continuous Improvement
 
 
 Analyze recurring issues to suggest long-term fixes or enhancements.
 
 
 Provide feedback to development/QA teams to improve application stability and usability.
 
 
 
 Skills &amp; Qualifications
 
 
 
 Technical Skills:
 
 
 Strong .net, angular and VB experience
 
 
 Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript).
 
 
 Experience with web application architectures (e.g., client/server, REST APIs).
 
 
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 
 
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
 
 
 
 Soft Skills
 
 
 
 Strong analytical and problem-solving skills.
 
 
 Excellent communication and documentation abilities.
 
 
 Ability to work independently and under pressure.
 
 
 Communication: Slack, Microsoft Teams, Email
 
 
 Code/CI: Git, Jenkins, GitHub Actions
 
 
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
 
 .
 
</div>

RR-0203395 - Associate Manager Software Engineering

<div>
 
 Job Description
 
 
 
 Job Summary
 
 
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 
 
 Key Responsibilities
 
 
 Issue Investigation &amp; Resolution
 
 
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 
 
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 
 
 Conduct detailed log analysis, SQL/database checks, and API validation.
 
 
 Incident Management
 
 
 Classify and prioritize incidents based on severity and business impact.
 
 
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 
 
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 
 
 User Support &amp; Communication
 
 
 Communicate with business users or clients to gather additional information when needed.
 
 
 Provide workarounds or solutions while permanent fixes are being developed.
 
 
 Maintain knowledge base and support documentation.
 
 
 Technical Tasks
 
 
 Prepare scripts or SQL queries to validate data or resolve issues.
 
 
 Perform basic configuration changes or updates in non-production environments.
 
 
 Conduct release verification and smoke testing after deployments.
 
 
 Continuous Improvement
 
 
 Analyze recurring issues to suggest long-term fixes or enhancements.
 
 
 Provide feedback to development/QA teams to improve application stability and usability.
 
 
 
 Skills &amp; Qualifications
 
 
 
 Technical Skills:
 
 
 Strong understanding of various technologies (Java, .net and visual basic)
 
 
 Experience with web application architectures (e.g., client/server, REST APIs).
 
 
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 
 
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
 
 
 
 Soft Skills
 
 
 
 Strong analytical and problem-solving skills.
 
 
 Excellent communication and documentation abilities.
 
 
 Ability to work independently and under pressure.
 
 
 Communication: Slack, Microsoft Teams, Email
 
 
 Code/CI: Git, Jenkins, GitHub Actions
 
 
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

RR-0203394 - Associate Manager Software Engineering

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