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associate tech support analyst

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.<b> </b>Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.<b> </b>Join us to start <b>Caring. Connecting. Growing together.</b></p><p>
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)</p><p>
As an <b>Associate Technical Support Analyst</b>, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.</p><p><b>
Primary Responsibilities:</b></p><ul><li>
Analyze and investigate</li><li>
Provide explanations and interpretations within area of expertise</li><li>
Provide local and remote technical support for United Health Groups shared desktop applications</li><li>
Use pertinent data and facts to identify and solve a range of problems within the area of expertise</li><li>
Investigate non-standard requests and problems, with some assistance from others</li><li>
Work exclusively within a specific knowledge area</li><li>
Prioritize and organize your own work to meet deadlines</li><li>
Provide explanations and information to others on topics within the area of expertise.</li><li>
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement</li></ul><p><b>
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:</b></p><ul><li>
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</li><li>
Medical Plan options along with participation in a Health Spending Account or a Health Saving account</li><li>
Dental, Vision, Life&amp; AD&amp;D Insurance along with Short-term disability and Long-Term Disability coverage</li><li>
401(k) Savings Plan, Employee Stock Purchase Plan</li><li>
Education Reimbursement</li><li>
Employee Discounts</li><li>
Employee Assistance Program</li><li>
Employee Referral Bonus Program</li><li>
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</li></ul><p>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</p><p><b>
Required Qualifications:</b></p><ul><li>
High School Diploma/GED (or higher)</li><li>
3+ years of experience with PC operating systems including Windows 10 &amp; 11</li><li>
3+ years of Desktop support experience</li><li>
3+ years of Technology Support experience</li><li>
2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)</li><li>
2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint</li><li>
Ability to travel to another local office (within 1-2-mile radius) as needed</li></ul><p><b>
 Preferred Qualifications:</b></p><ul><li>
Bachelor's Degree (or higher)</li><li>
Microsoft Certifications</li><li>
Information Technology Certifications (CompTIA A+ or Network+)</li><li>
Experience using Bomgar and Altiris</li><li>
Experience in a Call Center or Customer Service role</li><li>
Mobile device support experience (Android and IOS)</li><li>
MAC support experience (iPad and iPhone)</li><li>
Wireless networking experience</li><li>
Experience with service ticketing / tracking systems</li><li>
Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)</li></ul><p><b>
 Soft Skills:</b></p><ul><li>
Written/verbal communication skills</li><li>
Enjoy challenging troubleshooting situations and pay attention to details</li><li>
Highly motivated individual with excellent consumer-facing skill - sets</li><li>
Must be a self-starter and able to work independently while being part of a decentralized team</li></ul><p><b>
 Physical Requirements and Work Environment:</b></p><ul><li>
Ability to lift to 30 lbs.</li></ul><p></p><p><br>
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</p><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><i><br>
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></p><p></p><p><i><br>
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></p><p></p><p><br>
#RPO #RED</p></div>

Associate Tech Support Analyst

Agile Defense

<div><div>At Agile Defense we know that action defines the outcome and new challenges require new solutions. That&rsquo;s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.</div><div></div><div><br>
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility&mdash;leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation&rsquo;s vital interests.</div><div></div><div><br>
Requisition #: 1475</div>
<div>Job Title: SOC Lead</div>
<div>Location: 5x/per week 45 L St NE Washington, District of Columbia 20554</div>
<div>Clearance Level: Top Secret Eligible</div>
<div>Required Certification(s):</div>
<ul><li>Microsoft Certified Security Operations Analyst Associate (Must have first day)</li></ul>
<ul><li>CISSP OR CISM (Must obtain within 150 days of start date)</li></ul>
<ul><li>GIAC Incident Response Certification (Must obtain within 150 days of start date)</li></ul>
<div>GIAC Enterprise Incident Response (GEIR)</div>
<div>GIAC Cloud Forensics Responder (GCFR)</div>
<div>GIAC Certified Forensic Analyst (GCFA)</div>
<div>GIAC Network Forensic Analyst (GNFA)</div>
<div>GIAC Certified Incident Handler (GCIH)</div>
<div>GIAC Experienced Forensics Analyst (GX-FA)</div>
<div>GIAC Linux Incident Responder (GLIR)</div>
<div></div>
<div>SUMMARY</div>
<div></div>
<div>We are seeking a SOC Lead for an opportunity to lead and manage all Security Operations Center functions. The SOC Lead will ensure unified service delivery across sub-task areas, provide operational direction and influence executive leadership to align security operations with enterprise objectives.</div>
<div>The SOC Lead role requires deep expertise in SOC management, incident response and hybrid on premises/cloud environments. This is a unique opportunity to shape the growth, development, and culture of an exciting and fast-growing company in the cybersecurity market.</div>
<div></div>
<div>JOB DUTIES AND RESPONSIBILITIES</div>
<div></div>
<ul><li>Manage all SOC operations, ensuring unified and effective service delivery.</li></ul>
<ul><li>Coordinate task execution across sub-task leads to achieve enterprise-level objectives.</li></ul>
<ul><li>Provide strategic and operational direction to SOC teams through subordinate managers.</li></ul>
<ul><li>Oversee the integration and coordination of on-premises and cloud-based SOC capabilities.</li></ul>
<ul><li>Drive continuous improvement in SOC processes to strengthen detection, response and recovery.</li></ul>
<ul><li>Influence organizational practices and approaches to align with cybersecurity priorities.</li></ul>
<ul><li>Communicate effectively with executive leadership and stakeholders on SOC performance and posture.</li></ul>
<ul><li>Ensure SOC operations adhere to the full NIST Cybersecurity Framework: Identify, Protect, Detect, Respond and Recover.</li></ul>
<div></div>
<div>QUALIFICATIONS</div>
<div>Required Certifications</div>
<div></div>
<ul><li>Microsoft Certified Security Operations Analyst Associate (Must have first day)</li></ul>
<ul><li>CISSP OR CISM (Must obtain within 150 days of start date)</li></ul>
<ul><li>GIAC Incident Response Certification (Must obtain within 150 days of start date)</li></ul>
<div>GIAC Enterprise Incident Response (GEIR)</div>
<div>GIAC Cloud Forensics Responder (GCFR)</div>
<div>GIAC Certified Forensic Analyst (GCFA)</div>
<div>GIAC Network Forensic Analyst (GNFA)</div>
<div>GIAC Certified Incident Handler (GCIH)</div>
<div>GIAC Experienced Forensics Analyst (GX-FA)</div>
<div>GIAC Linux Incident Responder (GLIR)</div>
<div></div>
<div>Education, Background, and Years of Experience</div>
<ul><li>7+ years of experience in SOC operations and incident response including SOC management and an IR commander role.</li></ul>
<div></div>
<div>ADDITIONAL SKILLS &amp; QUALIFICATIONS</div>
<div>Required Skills</div>
<div></div>
<ul><li>Possess the knowledge, skills, tasks, and capabilities described in the NICE Work Roles for Incident Response (PD-WRL-003), Insider Threat Analysis (PD-WRL-005), and Threat Analysis (PD-WRL-006) as outlined in the NICE Work Role Framework.</li></ul>
<ul><li>Managing SOC operations and incident response for enterprise environments (50,000+ endpoints), including 5+ years leading hybrid on premises/cloud SOCs with full NIST Cybersecurity Framework coverage.</li></ul>
<ul><li>Proven ability to analyze complex requirements and translate them into clear, actionable tasks and processes through critical thinking.</li></ul>
<ul><li>Expertise in managing enterprise SOC operations across on-premises and cloud environments.</li></ul>
<ul><li>Strong background in cybersecurity incident response across large, complex enterprise environments.</li></ul>
<ul><li>Proven ability to align SOC functions with the NIST Cybersecurity Framework.</li></ul>
<ul><li>Experience coordinating subordinate managers and technical leads to deliver cohesive operations.</li></ul>
<ul><li>Skilled at influencing executive leadership and driving organizational adoption of SOC best practices</li></ul>
<div></div>
<div>WORKING CONDITIONS</div>
<div></div>
<div>Environmental Conditions</div>
<ul><li>Onsite 5 days a week in Washington, D.C.</li></ul>
<ul><li>Must pass a background investigation</li></ul>
<div></div>
<div>Strength Demands</div>
<ul><li>Light &ndash; 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.</li></ul>
<div></div>
<div>Physical Requirements</div>
<ul><li>Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).</li></ul>
<div>Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.</div><div></div><div><br>
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.</div><div></div><div><br>
We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.</div><div></div><div><b><br>
Happy </b>- Be Infectious.</div><div>
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.</div><div></div><div><b><br>
Helpful</b> - Be Supportive.</div><div>
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.</div><div></div><div><b><br>
Honest</b> - Be Trustworthy.</div><div>
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.</div><div></div><div><b><br>
Humble</b> - Be Grounded.</div><div>
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.</div><div></div><div><b><br>
Hungry </b>- Be Eager.</div><div>
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.</div><div></div><div><b><br>
Hustle</b> - Be Driven.</div><div>
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.</div><div></div><div><b><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

SOC Operations Lead

Chenega Corporation

<div><p><b>Req ID:</b> 39662</p>
<p><b>Summary</b></p>
<p><b>ServiceNow Business Analyst</b></p>
<p><b>Washington, DC</b></p>
<p>Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</p>
<p>SecuriGence, a wholly owned subsidiary of Chenega MIOS, is seeking a highly skilled <b>ServiceNow Business Analyst</b> to support the Federal Communications Commission (FCC) in modernizing and optimizing IT service delivery. The analyst will serve as the primary liaison between business stakeholders and the ServiceNow development team, ensuring that platform capabilities align with mission needs and deliver measurable value. This role requires expertise in IT Service Management, the ITIL v3/4 framework, and the ability to translate complex business processes into clear, automated ServiceNow workflows.</p>
<p><b>Responsibilities</b></p>
<ul><li>Lead collaborative workshops with FCC stakeholders to capture business needs and translate them into ServiceNow-aligned solutions.</li>
<li>Redesign legacy manual processes into streamlined, ITIL-aligned digital workflows.</li>
<li>Own and manage the full requirements lifecycle using Agile/Scrum methodology.</li>
<li>Develop detailed Functional Requirements Documents (FRDs), user stories, acceptance criteria, process maps, and workflow diagrams.</li>
<li>Perform asis and tobe analysis to identify opportunities for standardization and automation.</li>
<li>Collaborate with Product Owners and developers to prioritize the ServiceNow backlog based on business value, technical dependencies, and platform roadmap alignment.</li>
<li>Support release planning and sprint refinement activities.</li>
<li>Lead User Acceptance Testing (UAT), including script development, tester coordination, and validation of the Definition of Done.</li>
<li>Ensure configurations are fully documented for continuity of operations.</li>
<li>Partner with program managers, product owners, and technical teams to ensure ServiceNow capabilities support business and mission outcomes.</li>
<li>Prepare and deliver presentations, demos, and enduser training as needed.</li>
<li>Document configurations and maintain detailed operating procedures for continuity of operations.</li>
<li>Other duties as assigned.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>Bachelors degree and 2+ years of relevant experience; OR</li>
<li>Associate and 4+ years of relevant experience; OR</li>
<li>High School and 5+ years of relevant experience</li>
<li>5+ years of Business Analysis experience, with at least 3 years specifically focused on the ServiceNow platform.</li>
<li>Must be a US Citizen</li>
<li>Background check with the ability to obtain Public Trust Clearance</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul><li>ServiceNow Certified System Administrator (CSA)</li>
<li>ServiceNow Certified Implementation Specialist (CIS) in ITSM or CSM</li>
<li>ITIL v3/4 Foundation</li>
</ul><p><b>Knowledge, Skills, and Abilities:</b></p>
<ul><li>Ability to conduct stakeholder interviews, workshops, and process discovery sessions.</li>
<li>Skill in eliciting, documenting, and validating business requirements.</li>
<li>Experience creating:</li>
<li>User stories &amp; acceptance criteria (Agile)</li>
<li>Process maps and swim lane diagrams</li>
<li>Functional requirements documentation (FRD)</li>
<li>Strong understanding of ServiceNow platform architecture, data models, and core capabilities.</li>
<li>Proficiency in ITSM processes (Incident, Problem, Change, Request, Knowledge).</li>
<li>Understanding of ServiceNow workflows, business rules, UI policies, and forms.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to serve as a bridge between business stakeholders and technical teams.</li>
<li>Experience creating presentations, demos, and training material.</li>
<li>Strong facilitation skills, especially during requirements sessions and UAT.</li>
</ul><p><b>How youll grow</b></p>
<p>At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.</p>
<p>We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</p>
<p><b>Benefits</b></p>
<p>At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</p>
<p>Learn more about what working at Chenega MIOS can mean for you.</p>
<p><b>Chenega MIOSs culture</b></p>
<p>Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</p>
<p><b>Corporate citizenship</b></p>
<p>Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</p>
<p>Learn more about Chenegas impact on the world.</p>
<p>Chenega MIOS News- https://chenegamios.com/news/</p>
<p><b>Tips from your Talent Acquisition Team</b></p>
<p>We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</p>
<p>Chenega MIOS web site - www.chenegamios.com</p>
<p>Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm</p>
<p>LinkedIn - https://www.linkedin.com/company/1472684/</p>
<p>Facebook - https://www.facebook.com/chenegamios/</p>
<p><b>Estimated Salary/Wage</b></p>
<p>USD $94,000.00/Yr. Up to USD $130,000.00/Yr.</p>
<p>Chenega Corporation and family of companies is an EOE.</p>
<p>Equal Opportunity Employer/Veterans/Disabled</p>
<p>Native preference under PL 93-638.</p>
<p>We participate in the E-Verify Employment Verification Program</p></div><p></p>

ServiceNow Business Analyst

C4ADS

<div><h2 class="jobSectionHeader"><b>Overview</b></h2>
<p>
We are looking for an Analyst to join our Human Security and Conflict Prevention Program! Our team is pioneering new approaches in using publicly available information and emerging technology to map, track, and disrupt forced labor and human trafficking, document human rights abuses, prevent atrocities, and better understand the role of advanced surveillance technology (AI, spyware, etc.) in human rights violations around the world.</p>
<p>
As an Analyst, you'll play an integral role in our success by conducting complex analysis that drives real-world impact. You will use and build data-driven methodologies to identify the networks that finance and profit from human rights abuses and pose risks to human security, and you'll work with a diverse coalition of partners from government and civil society to hold these networks accountable and develop a sustainable investigative community. You will steer the strategy and impact of our projects, and develop new ones. You'll get in-depth training and hands-on experience with advanced methods and cutting-edge tech. Your contributions will directly impact our efforts to promote peace and security worldwide, and in return, you will gain invaluable experience and skills in a supportive and mission-driven environment, complete with competitive benefits and flexible working conditions.</p>
<p>
Read more about the role and requirements below. Keep in mind that even if you don't meet all the requirements, we're looking for people who have a demonstrated willingness to build and learn new skills.</p>
<h2 class="jobSectionHeader"><b>
What You'll Do:</b></h2>
<ul><li>Learn and apply advanced investigative methods to conduct detailed analysis to map, track, and disrupt forced labor and human trafficking, document human rights abuses, prevent atrocities, and better understand the role of advanced surveillance technology in human rights violations around the world.</li>
<li>Regularly use advanced methodologies and technologies to support research and analysis, primarily leveraging supply chain, trade, and corporate data.</li>
<li>Produce a range of well-written analytic products from public reports to private dossiers for a wide audience, including civil society, law enforcement, regulatory agencies, and multinational organizations.</li>
<li>Travel around the world to meet with partners, collaborate, and conduct analytic trainings.</li>
<li>Use subject matter expertise and language skills to advance our team's analytical edge, expand our data holdings, and broaden our partner network.</li>
<li>Develop and maintain analytical relationships with external stakeholders</li>
<li>Represent C4ADS by briefing analysis externally, including to senior decision-makers, journalists, and at high-level public forums.</li>
</ul><h2 class="jobSectionHeader"><b>What We're Looking For:</b></h2>
<ul><li>Proven work experience in investigating, researching, or countering human rights abuses, illicit networks, and/or conflict</li>
<li>Exceptional oral and written communication skills</li>
<li>Proven interest or experience in using data and technology to conduct analysis or investigations with structured and unstructured data</li>
<li>Prior experience conducting research, investigations, or data analysis using non-English sources</li>
<li>Undergraduate degree in a related field, such as international relations, journalism, data science, or a foreign language</li>
<li>Dedication to our values and passion for our mission</li>
<li>Initiative, creative thinking, attention to detail, and exceptional time management</li>
<li>An aptitude for picking up new skills quickly and an eagerness to do so</li>
<li>Strong interpersonal skills and a commitment to team success</li>
<li>Willingness to travel at short notice, including to high-risk environments</li>
<li>Willingness to work on a range of human rights-related issues</li>
<li>Willingness to work in-person in DC at least two days per week</li>
</ul><h4 class="jobSectionHeader"><b>Bonus Points For:</b></h4>
<ul><li>Experience working on forced labor or human trafficking, atrocity prevention, human rights abuse (or atrocity crimes) documentation, or surveillance technology.</li>
<li>Experience in big data analysis / network analysis / data engineering / cloud computing</li>
<li>Expertise in sanctions, export controls, or due diligence</li>
<li>Expertise in supply chains and/or global finance, including supply chain/trade/corporate data</li>
<li>Proficiency in languages other than English; including Chinese, Southeast Asian language (i.e., Burmese), or French</li>
<li>Proficiency in using Python or R to create data visualizations or manipulate data</li>
</ul><h2 class="jobSectionHeader"><b>How We'll Reward You:</b></h2>
<ul><li>$65,000 salary</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Voluntary 401(k) program with 4% matching</li>
<li>Unlimited vacation and flex time that focuses on the work, not hours</li>
<li>A $4,500 education stipend to continue learning new skills and languages</li>
<li>Professional development programs that allow you to customize your own courses and build your own development path</li>
<li>A passionate team that values hard work and is serious about building and maintaining a great culture</li></ul></div>

Human Security and Conflict Prevention Analyst

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Desktop Support Technician </b>for a Full-Time<b> </b>position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.</p><p><b>
Essential Functions:</b></p><p>
Some of the primary responsibilities of this role would include:</p><ul><li>
All aspects of both Remote and Deskside computer support</li><li>
Owning, tracking and resolving Information Technology (IT) incidents and requests</li><li>
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs</li><li>
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems</li></ul><p>
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</p><p><b>
Education:</b></p><ul><li>
High school diploma or equivalent. Bachelor&rsquo;s Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire</li><li>
CompTIA A+ Certification &ndash; required within 90 days of hire</li><li>
Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred</li><li>
Apple Support Certification preferred</li></ul><p><b>
Knowledge Requirements:</b></p><ul><li>
Incident Management</li><li>
Problem Management</li><li>
Change Management</li><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)</li><li>
Enterprise ticketing application experience - Remedy Service Management experience preferred.</li><li>
Installation and maintenance of Windows OS</li><li>
Installation and maintenance of Apple preferred</li><li>
Installation and maintenance of mobile devices</li><li>
Installation/updating of desktop software</li><li>
Remote desktop connections</li><li>
Antivirus support</li><li>
Backup and recovery</li><li>
Desktop performance monitoring and optimization</li></ul><p><b>
Experience:</b></p><p>
Two (2)+ years experience in an enterprise call center - help desk - service desk &ndash; desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

Desktop Support Technician

TrueScripts Management Services

<div>Description:<p></p><p><br>
TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering <i>Amazing Care.</i>Did we mention <i>Amazing Care</i>? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that <i>Amazing Care</i> starts from within, and our culture is reflective of this philosophy. <b>Our team members enjoy:</b></p><ul><li>
A wide range of health insurance options including medical, dental and vision</li><li>
A strong salary and bonus program</li><li>
A robust 401k and company match</li><li>
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!</li><li>
A flexible work environment</li><li>
A 5-star wellness program including financial incentives, chiropractic and massage services, and fitness stipends</li><li>
Dream Manager Program (yes, it&rsquo;s a real thing!)</li><li>
A cohesive, family-based culture</li><li>
Charitable contributions and volunteer time</li></ul><p><b>
Ok, enough about us. Here&rsquo;s what we need from you:</b> A future team members' values need to align with TrueScripts' core values of <b>Integrity, Respect, Innovation,</b> and <b>Service.</b> This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a &lsquo;can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.</p><p><b>
Position Overview:</b></p><p>
The Reporting Analyst plays a key role in supporting Client Success, Business Development, Member Care, and Executive leadership. This role is responsible for analyzing health insurance claims, client data, and member information within our Microsoft Business Intelligence ecosystem. You will deliver clear, actionable insights that help clients understand their data, identify cost drivers, and achieve better healthcare outcomes.</p><p><br>
</p><p><b>Primary Responsibilities</b></p><ul><li>Prepare, analyze, and deliver reporting for client requests, standard client Rx review reports, new client repricing, Power BI dashboards, and quality audits.</li><li>Build a deep understanding of PBM industry operations and client data environments.</li><li>Leverage both business and technical skills to work effectively across Business Intelligence, CRM systems, and transactional claims data.</li><li>Conduct thorough quality audits on all analyses and reports prior to department distribution.</li><li>Partner with business process owners to recommend and implement continuous improvements.</li></ul><div><b>
Repricing Analysis &amp; Reporting</b><br>
<ul><li>Analyze legacy PBM claims for accuracy and completeness.</li><li>Prepare repricing analyses for broker review and support accurate claims ingestion into I.R.I.S. Analytics.</li><li>Document and refine repricing processes to increase speed and consistency.</li></ul></div><div><b>
Client Rx Review Reporting</b><br>
<ul><li>Analyze Rx review reporting for accuracy and completeness</li><li>Provide clear analysis to help clients understand key cost drivers.</li><li>Create polished summary reports and presentations in PowerPoint and/or Excel.</li></ul></div><div><b>
Data &amp; Technical Work</b><br>
<ul><li>Work closely with cross-functional teams to understand business requirements.</li></ul></div><ul><li>Utilize Power BI to develop and maintain reporting and dashboards.
</li><li>Deliver reports in Excel, PDF, and PowerPoint formats, tailored to stakeholder needs.</li><li>Utilize SQL Server to query, prepare, and analyze datasets within I.R.I.S. Analytics.</li></ul>
Requirements:<p><br>
</p><div><b>Education</b><br>
<ul><li>Associate degree and 2+ years of experience as a Reporting Analyst, with education focused on data analytics or business management.</li></ul></div><div><b>
Communication Skills</b><br>
<ul><li>Comfortable working directly with senior leadership as a subject-matter expert.</li><li>Skilled at translating complex technical information for non-technical audiences.</li><li>Clear, concise verbal and written communication across all organizational levels.</li><li>Willingness to ask questions&mdash;even difficult ones&mdash;to ensure clarity and accuracy.</li><li>Strong ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>Team-oriented mindset with a collaborative work style.</li></ul></div><div><b>
Technical Skills</b><br>
<ul><li>Strong analytical thinking, problem-solving, and attention to detail.</li><li>Understanding of database concepts and ability to communicate with BI developers.</li><li>Ability to write and interpret SQL queries (or ability to learn quickly).</li><li>Advanced proficiency in Microsoft Excel and PowerPoint (or ability to learn quickly).</li><li>Strong overall Microsoft Office 365 skills.</li><li>Ability to learn PBM industry concepts and workflows.</li><li>Awareness and appreciation of information security best practices</li></ul></div></div>

Reporting Analyst

Cherokee Federal

<p>Defense Trade Analyst III<br/></p><p>The Defense Trade Analyst III is responsible for ensuring compliance with defense trade regulations and export controls. They analyze and assess international trade activities, particularly those related to defense articles and services, to ensure adherence to ITAR and EAR guidelines. The analyst conducts compliance audits, reviews export license applications, and provides guidance to internal stakeholders regarding proper export procedures. They stay updated on regulatory changes and assess their impact on business operations. The Defense Trade Analyst III also collaborates with cross-functional teams to develop and implement compliance strategies and training programs. Overall, this role plays a critical part in maintaining compliance and mitigating potential risks associated with defense trade activities.<br/></p><p>Compensation &amp; Benefits:<br/></p><p>Estimated Starting Salary Range for Defense Trade Analyst III : Pay commensurate with experience.<br/></p><p>Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.<br/></p><p>Defense Trade Analyst III Responsibilities Include:<br/></p><p>Reviews, analyzes and evaluates cases in several commodity categories assigned to him/her (e.g. military electronics, arms and ammunition, aircraft, tanks, naval vessels, radar and missiles) to identify all pertinent legal, policy, regulatory, and related procedural considerations.<br/></p><p>Collects and analyzes data and information provided by U.S. industry and available precedent cases.<br/></p><p>Determines the necessity for, and refers for recommendations, significant cases (e.g., those without precedent or involving sensitive countries) to concerned agencies, such as the Department of Defense and NASA, as appropriate, as well as to appropriate bureaus in the Department. On cases not requiring referral, incumbent relies solely on his/her judgment on whether to approve, return without action, or deny license applications or other requests.<br/></p><p>Hosts and/or attends meetings to discuss case merits with all stakeholders in cases with significant national security and foreign policy considerations based on current geopolitical considerations (e.g., missile technology proliferation concerns, significant human rights concerns, etc.).<br/></p><p>Coordinates outside recommendations and makes decisions to approve or deny license applications and manufacturing, technical assistance and distribution agreements. Drafts all necessary clauses and provisos to be incorporated into approved licenses and agreements.<br/></p><p>Determines, based on legislation or U.S. policy, whether a particular request requires Congressional notification and prepares the required notification including coordination with appropriate offices /agencies.<br/></p><p>Recommends to the Office of Defense Trade Controls Policy certain cases, which, in his/her judgment requires verification to determine the validity of the transaction.<br/></p><p>Recommends to the Office of Defense Trade Controls Compliance certain cases, which, in his/her judgement require potential investigation for violation activity.<br/></p><p>Conducts discussions with U.S. industry on individual cases prior to submission as well as during the review process.<br/></p><p>Provides to industry guidance on export policy and administrative practices and interprets the ITAR and pertinent laws and legislation. This includes occasional presentations to industry, training courses and assigned portions of licensing and policy seminars. Makes or assists in making determinations regarding whether items are on the U.S. Munitions List.<br/></p><p>Drafts and coordinates, as necessary, emails, memoranda, congressional letters, standard operating procedures, escalation justifications, and other communications on matters relating to his/her responsibilities, including decision memoranda for the signature of the Secretary of State.<br/></p><p>Represents, under minimal supervision, the Office and Directorate at Bureau and Departmental export control and non -proliferation groups and training/outreach activities.<br/></p><p>Represents, under the supervision of a government employee of higher grade, the Office, Directorate, Bureau, or Department, depending on context, in meetings within the Department and interagency and with foreign governments and industry, providing expert advice, explaining laws and regulations, and explaining or defending official policies and positions.<br/></p><p>Works closely with the Office of Defense Trade Controls Policy and U.S. Customs officer assigned to DTC on the EXODUS program by providing guidance necessary to determine the seizure or release of shipments detained by Customs, or to determine jurisdictional control and compliance with U.S. regulations.<br/></p><p>Maintains, thorough review of current world events, technical journals, etc., current knowledge in foreign policy, industrial, and technological advances across the full breadth of the Office of Defense Trade Controls Licensing responsibilities.<br/></p><p>Operates with a minimal level of supervision in determining responsibilities for managing assigned portfolio, planning, organizing, and executing assigned responsibilities, including defining project objectives and requirements, initiating contact and coordinating activities with other organizations, and providing expert advice and guidance directly to senior officials both within and outside the Bureau.<br/></p><p>Analyzes and evaluates arms export control policies, procedures, and methods, in light of U.S. foreign policy objectives and makes recommendations for modifications to the supervisor. Coordinates on drafts of proposed arms export policies, practices, and procedures for the International Traffic in Arms Regulations (ITAR) and the United States Munitions List (USML).<br/></p><p>Assists employees of a higher grade in identifying, formulating, forging consensus for, executing, and following up new licensing policy initiatives.<br/></p><p>Performs licensing data analysis to support and inform policy-making officials, with review by employees of a higher-level grade.<br/></p><p>Drafts cables, decision/info memoranda, briefing papers, and other related documents to ensure they are consistent with licensing policy, they support U.S. policy goals and objectives, and they are consistent with pertinent U.S. laws and regulations. Sends such materials to Senior Licensing Management for final approval.<br/></p><p>As delegated by a supervisor may assigns work to lower grade analysts. Maintains cognizance of the status of projects and cases. Reviews completed work, as necessary. Provides guidance, answers questions, and provides additional training, as appropriate.<br/></p><p>Performs other job-related duties as required.<br/></p><p>Defense Trade Analyst III Experience, Education, Skills, Abilities requested:<br/></p><p>Bachelor Degree or combination of education and experience with AECA and ITAR regulatory experience.<br/></p><p>Knowledge of U.S. foreign policy and national security, including Department of State objectives.<br/></p><p>Knowledge of legislation affecting arms transfers.<br/></p><p>Knowledge of DDTC registration, compliance, and licensing processes.<br/></p><p>Strong customer-service focused skills.<br/></p><p>Strong interpersonal and partnering skills.<br/></p><p>Strong written and verbal communication skills and presentation skills. The government may require writing samples.<br/></p><p>Strong computer skills to include use of Microsoft Office Suites.<br/></p><p>Demonstrated ability to research, interpret and apply regulatory material in the process of evaluating license applications and taking final action on specific requests.<br/></p><p>Demonstrated ability to work with short-fused actions, meet deadlines; manage time, distribute responsibilities, and achieve milestones and deliverables.<br/></p><p>Has working knowledge of Microsoft Office Suite programs and be able to operate all office equipment including but not limited to: telephones, copy machines, fax machines, scanners, printers, and computers.<br/></p><p>Must pass pre-employment qualifications of Cherokee Federal.<br/></p><p>Company Information:<br/></p><p>Cherokee Nation System Solutions CNSS provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal &ndash; a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.<br/></p><p>#CherokeeFederal #LI #LI-WD1<br/></p><p>Similar Job Titles:<br/></p><p>Defense Trade Compliance Analyst<br/></p><p>International Trade Compliance Analyst<br/></p><p>Export Control Analyst<br/></p><p>Defense Trade Specialist<br/></p><p>Trade Compliance Officer<br/></p><p>Keywords:<br/></p><p>Defense trade regulations<br/></p><p>Export controls<br/></p><p>ITAR (International Traffic in Arms Regulations)<br/></p><p>EAR (Export Administration Regulations)<br/></p><p>Compliance auditing<br/></p><p>Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.<br/></p><p>Pay: $135,000.00 - $140,000.00 per year<br/></p><p>Work Location: In person<br/></p>

Defense Trade Analyst III

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