be the boss of the board – lead dispatcher & csr role open at fast-growing all pro!

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be the boss of the board – lead dispatcher & csr role open at fast-growing all pro! Jobs in Indianapolis

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be the boss of the board lead dispatcher csr role open at fast growing all pro

All Pro Heating, Air and Plumbing

<p><b>Are you a master multitasker who thrives in a fast-paced environment and loves turning stressed customers into raving fans?</b></p><p>Join as our Lead Dispatcher / Customer Service Representative (CSR) and play a critical role in keeping our operations running smoothly while delivering exceptional service every single day.</p><p>About All Pro Heating, Air and Plumbing LLC</p><p>We&rsquo;re a rapidly growing HVAC and plumbing company dedicated to restoring comfort to homes and businesses with premium solutions. Our mission is simple: do what&rsquo;s right for the customer, every time.</p><p>We live by our powerful core values:<br/>Own It &ndash; We take full responsibility for our actions and results<br/>Say It &ndash; We communicate openly, honestly, and directly<br/>Bring It &ndash; We show up with energy, effort, and a winning attitude every day<br/>Care About It &ndash; We genuinely care about our customers, our team, and our work<br/>Fix It &ndash; We solve problems quickly and don&rsquo;t make excuses.</p><p>What You&rsquo;ll Do &ndash; Key Responsibilities</p><ul><li>Lead and mentor the dispatch/CSR team, setting the standard for excellence in customer service and scheduling</li><li>Efficiently dispatch technicians for service calls, installations, and emergencies while optimizing routes and minimizing downtime</li><li>Handle inbound customer calls with professionalism, empathy, and speed &mdash; turning every interaction into a positive experience</li><li>Accurately schedule appointments, manage the service board, and communicate job status clearly to customers and the team</li><li>Build strong relationships with customers, technicians, and vendors to ensure smooth operations and high satisfaction</li><li>Monitor technician availability, job progress, and parts needs to keep everything running like clockwork</li><li>Resolve customer concerns quickly and professionally, escalating when necessary while maintaining a calm, solutions-focused attitude</li><li>Maintain accurate records in the service software, update job notes, and generate reports as needed</li><li>Support the Service Manager with daily operations, reporting, and continuous improvement initiatives</li><li>Train and develop new dispatch/CSR team members to uphold our high standards</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Proven experience as a Dispatcher, CSR, or in a lead customer service role (HVAC/plumbing industry experience is a big plus)</li><li>Natural leader who can motivate and coach a team while staying organized under pressure</li><li>Exceptional communication skills &mdash; friendly, clear, professional, and empathetic on the phone and in writing</li><li>Strong multitasking and problem-solving abilities in a high-volume, fast-paced environment</li><li>Tech-savvy with proficiency in service management software, MS Office, Google Suite, and phone systems</li><li>High attention to detail and pride in accuracy</li><li>Positive, can-do attitude with a genuine desire to help people</li><li>Ability to remain calm and solutions-oriented during busy or stressful situations</li></ul><p>Requirements</p><ul><li>High School Diploma or GED required</li><li>Minimum 3 years of dispatching or high-volume customer service experience</li><li>Previous leadership or team lead experience preferred</li><li>Valid driver&rsquo;s license and clean driving record</li><li>Available to work a flexible schedule, including some Saturdays and on-call rotation as needed</li></ul><p>Physical &amp; Work Environment</p><p>This is primarily an office-based role with prolonged periods of sitting, computer use, and phone work. You may occasionally assist with light warehouse or field tasks. Reasonable accommodations are available for individuals with disabilities.</p><p>Ready to be the calm, confident voice that keeps our customers happy and our technicians moving?</p><p>If you&rsquo;re organized, energetic, and passionate about great service, we want you on our team!</p><p>Apply today and help us continue delivering comfort &mdash; one call at a time.</p><p>Pay: $24.54 - $32.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Be the Boss of the Board – Lead Dispatcher & CSR Role Open at Fast-Growing All Pro!

CC Holdings Inc

<div>Description:
<p>
At CC Holdings our team is dedicated to serving our guests and team members with <b>HEART Culture</b> (Heartfelt - Efficient - Accountable - Respectful - Team). We strive to develop strong connections within the communities we serve. CC Holdings is currently seeking friendly, motivated and detail oriented individuals to join our highly skilled growing team!</p><p><b>
Full-time &amp; Part-time barista/cashier/CSR positions</b> are now being filled at our <b>Eli Lilly Coffee Zon &amp; Fuzion Cafes</b> located in <b>Eli Lilly Corporate Building &amp; Tech Buildings (all locations located downtown Indianapolis).</b></p><p><b>
Shifts available</b> Monday - Friday 6:30 am - 4:30 pm (shifts vary).</p><p><b>
Closed Weekends &amp; Holidays!</b></p><p>
The barista prepares and serves hot and cold beverages, including various types of coffee, espresso, tea and smoothie drinks in a timely, efficient, sanitary and consistent manner. Barista&rsquo;s are responsible for educating guests on our drink menus, making recommendations based on their preferences, up-selling special items and taking orders. As a cashier, you are responsible for processing cash, debit and credit card transactions on a point-of-sale system. Cashiers balance the cash drawer, make change and enter purchases. Customer service skills are required. <b>Starting rate up to $16.00 an hour PLUS tips!</b> If you are looking for a fun, fast paced environment this is the opportunity for you!!</p><p><b>
Must be able to pass a back ground check and drug screen &ndash; Paid for by CCH. You must be fully vaccinated with documentation, no exceptions.</b></p><p><b>
We offer weekly pay, paid training, employee discounts, employee referral programs, paid vacations, medical, dental and vision insurance option, 401K plans, and growth opportunities to all employees! Terms and conditions apply.</b></p>
Requirements:
<ul><li>Arrives in proper uniform and adheres to all grooming standards.</li><li>
Sets up station according to cafe guidelines.</li><li>
Prepares all beverages as directed in a sanitary and timely manner.</li><li>
Follows portion control and presentation specifications as set by the caf&eacute;.</li><li>
Restocks all items as needed throughout shift.</li><li>
Cleans and maintains station in practicing good safety, sanitation, and organizational skills.</li><li>
Has understanding and knowledge to properly use and maintain all equipment in station.</li><li>
Acts as the front line customer service representative, smiling, greeting customers, ringing their order in a fast, hospitable manner and creating a lasting impression.</li><li>
Demonstrates hospitality, respect and kindness toward customers and fellow team members.</li><li>
Merchandise products, check for quality, ensures presentation and restocks.</li><li>
Provides service that is fast, timely and accurate by communicating, organizing tasks, and teamwork (assisting other barista&rsquo;s with customers).</li><li>
Suggestive sells and keeps customers informed and aware of products, promotions and other services.</li><li>
Follows all cash handling procedures as outlined.</li><li>
Assists in financial accountability by correctly recording orders, receiving/giving change, and counting the drawer.</li><li>
Thanks the customers and invite them to return.</li><li>
Acts as a role model with customers and staff, and helps provide on-the-job training for new barista/cashier.</li><li>
Works with others in a team to support operations, standards and concept essence.</li><li>
Has the ability to deal with changes.</li><li>
Demonstrates excellent communication and &ldquo;listening&rdquo; skills.</li><li>
Demonstrates a passion for hospitality and coffee.</li><li>
Willingness to assist in other tasks when asked.</li><li>
Prior barista, cashier and CSR experience preferred but not required.</li></ul></div>

Barista/Cashier/CSR - Lilly

Cadence Petroleum Group

<div>
 <p>
  <strong>
   Fuel Dispatcher
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Cadence Petroleum Group is a fast growing automotive, commercial and industrial lubricant distributor headquartered in Asheboro, NC. The Dispatcher will be responsible for planning a fleet of trucks/drivers to ensure optimum productivity, service levels and revenue.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting to the Regional Operations Manager, this role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives. The below list of responsibilities is not all inclusive but provides a summary of duties for this position.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Communicate effectively and professionally with customers, drivers and sales staff
 </p>
 <p>
  &bull; Coordinate deliveries for optimal productivity, service levels and revenue
 </p>
 <p>
  &bull; Comply with Federal Motor Carrier Safety Regulations
 </p>
 <p>
  &bull; Conduct monthly product inventories
 </p>
 <p>
  &bull; Answer phone and communicate via email in a professional manner
 </p>
 <p>
  &bull; Applies knowledge of customer schedules, delivery times, traffic volume and alternate routes to increase route efficiencies.
 </p>
 <p>
  &bull; Maintains a professional manner and appearance to enhance the company's image
 </p>
 <p>
  &bull; Performs other related duties as assigned
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Two to Three years dispatch experience
 </p>
 <p>
  &bull; Excellent communication skills with the ability to work in a fast-paced environment
 </p>
 <p>
  &bull; Ability to think independently and resolve problems as they arise without constant supervision
 </p>
 <p>
  &bull; Must have strong computer skills with a working knowledge of inventory control
 </p>
 <p>
  &bull; Have an understanding of Federal Motor Carrier Safety Regulations compliance
 </p>
 <p>
  &bull; Ability to supervise delivery drivers
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   About us:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Cadence Petroleum Group (including Pugh Lubricants, Apollo Oil, Veteran&rsquo;s Oil, Halco Lubricants, Mid-South Sales, Davison Fuels and Oil, Stockman Oil, Frost Oil, Brewer-Hendley Oil, Yoder Oil, Nelson Oil, Hoosier Penn Oil Company, Union Petroleum Group, Glockner Oil and BOC Oil Company) is a leading distributor of automotive, commercial, and industrial lubricants in the eastern United States and fuels in the Alabama, South Carolina, Georgia, Louisiana, Mississippi, Tennessee, Arkansas, Missouri, Oklahoma and Florida Panhandle markets. We serve the needs of our customers throughout the Carolina's, Virginia, Tennessee, West Virginia, Kentucky, Ohio, and in portions of Georgia, Alabama, Mississippi, Louisiana, Texas Missouri, Oklahoma and Arkansas. Our objective is to provide our customers with the best products and services. Cadence Petroleum Group and our suppliers stand behind the products we offer. Regardless of the industry, we have solutions specifically designed to improve your business whether you want to increase traffic to your door or decrease equipment downtime.
 </p>
 <p>
 </p>
</div>


Fuel Dispatcher

USA Gymnastics

<div><div>USA Gymnastics is at a pivotal moment as the organization builds toward the LA 2028 Olympic Games and beyond. With a strong foundation in place, the next phase of growth requires a focused, disciplined strategy to support our world class athlete safety, competitive excellence, participation, and long-term sustainability goals.<br>
</div><div><b>
The Opportunity</b></div><div>
We are seeking a strategic and results-driven Chief Financial Officer (CFO) to lead our financial operation and guide our company&rsquo;s financial future. The ideal candidate will be a key member of the team to drive growth, manage risk, and provide actionable financial insight. Primary duties include all financial reporting functions of the organization, including internal and external financial reports, cash management, budget preparation and working with external auditors to prepare audited financial statements and tax returns. This position will lead USA Gymnastics efforts in the promotion of a safe, healthy training environment for all participants, and will promote compliance with and enforcement of applicable USA Gymnastics rules, policies, and safe sport provisions in the gymnastics community.<br>
</div><div><b>
Key Responsibilities</b></div><ul><li>Develop and implement financial strategies that align with organization&rsquo;s strategic goals</li><li>Prepare monthly and other periodic cash and accrual basis financial statements for internal and external purposes</li><li>Supervise accounting staff</li><li>Prepare annual workpapers and pro forma financial statements for external auditor review and audit</li><li>Prepare annual tax workpapers and returns for review and filing by outside accountants</li><li>Work with department heads and Chief Operating Officer to prepare annual budget for approval by the Finance Committee and Board of Directors</li><li>Monitor budget variances with accounting staff, department heads and Chief Operating Officer and prepare quarterly reports for the Board of Directors</li><li>Review all accounts payable activity, including review of vouchers and check signature</li><li>Manage cash and bank relationships</li><li>Review monthly GL postings and bank reconciliations</li><li>Work with USAG staff and USOPC on quarterly and annual grant reporting and biweekly athlete support processing</li><li>Review all grant reporting and utilization of funds, including NGF and USOPC</li><li>Review state and regional activity and sign all checks related to state and regional activity</li><li>Oversee maintenance and reporting requirements associated with employee benefit programs and review programs with external providers</li><li>Spearhead insurance policy provisions and renewals</li></ul><div><b><br>
General Duties and Responsibilities</b></div><ul><li>Demonstrate a clear understanding of USA Gymnastics&rsquo; Mission and Vision</li><li>Adhere to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty</li><li>Adhere to all Safe Sport regulations, by ensuring that all necessary preventive and protective measures are taken to maximize safety and security</li><li>Create a positive, respectful, and collaborative work environment that prioritizes teamwork and embraces diversity</li><li>Participate in the ongoing development of competencies, capabilities, technology and the resources needed to achieve high standards of efficiency and effectiveness</li><li>Approach job duties and responsibilities with passion and a desire to meet highest standards</li><li>Communicate information effectively both verbally and in writing</li></ul><div><b><br>
Manager and Supervisor Responsibilities</b></div><ul><li>Manage workflow and ensures that employees understand their duties and performance expectations</li><li>Provide the information, materials and equipment needed to succeed</li><li>Foster an inclusive and diverse workplace culture where all employees feel valued and included</li><li>Maintain staff competency by training employees and developing personal growth opportunities</li><li>Maintain safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations</li><li>Document performance and provide recognition for progress and feedback for improvement.</li><li>Provide annual performance evaluations, including future goals</li><li>Communicate essential information to employees</li><li>Complete other important administrative duties: approving time and expenses, report FMLA, etc.</li></ul><br>
<b>
Qualifications and Experience</b><ul><li>Accounting or Finance degree, advanced degree preferred</li><li>CPA with a minimum of 10 years of experience</li><li>Expert knowledge of QuickBooks</li><li>Executive leadership experience with ability to communicate and present materials to board</li></ul><div><b><br>
Other Information</b></div><ul><li>Position is based in Indianapolis, Indiana</li><li>Salary and benefits commensurate with experience</li></ul><div><b><br>
Physical Demands and Work Environment</b></div><ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li><li>Regular use of standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines</li><li>Prolonged periods of sitting/standing at a desk working on a computer and looking at a computer screen</li><li>Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment</li><li>Specific vision abilities required by this job include close vision and ability to adjust focus</li><li>Ability to communicate effectively in person and by phone</li><li>The noise level in the work environment is usually quiet to moderate</li><li>Occasionally required to lift and/or move up to 10 pounds</li><li>Occasional weekend and after-hours work required</li></ul><div><br>
To apply, send resume to: recruiting@usagym.org. Please include the job title in the</div><div>
subject line of your email.<br>
</div><div>
Please note, this job description is not designed to cover or contain a comprehensive</div><div>
listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.<br>
</div><div>
USA Gymnastics is proud to be an Equal Employment Opportunity Employer.</div><div>
Protection of athletes is a critical component for all positions at USA Gymnastics.</div></div>

Chief Financial Officer

audiochuck

<div><div><p>This is a full-time, in-person position located in Indianapolis, Indiana.<br>
</p> <h2 class="jobSectionHeader"><b>About Us</b><b><br>
</b></h2> <p>Audiochuck is a fast-growing, dynamic company driven by our mission to tell the right stories, in the right ways, for the right reasons. Our team is made up of immensely passionate people who love what we do and don&rsquo;t stop until we&rsquo;re proud. Excellence is required at Audiochuck. We have a responsibility and privilege to honor the voices of those whose stories we tell.<br>
</p> <p>We approach our content with empathy, compassion, and a genuine desire to make a difference. Advocacy is an essential part of the Audiochuck culture as we strive to positively impact victims and their families through the use of our time, money, and resources.<br>
</p> <p>Committed to developing our people and fostering a long-term team of talented media professionals, we are seeking a highly organized and operationally driven leader to join our Production team. If you thrive in deadline-driven environments, love building scalable systems, and are energized by managing complex creative workflows, Audiochuck may be the right place for you.<br>
</p> <h2 class="jobSectionHeader"><b>About the Post-Production Manager</b><b><br>
</b></h2> <p>The Post-Production Manager owns the scheduling, workflow, and delivery operations for the Content team&rsquo;s audio and video editing departments. This role ensures all weekly and seasonal shows are properly staffed, strategically scheduled, and delivered on time across podcast, YouTube, VOD, and streaming platforms.<br>
</p> <p>Partnering closely with the Directors of Audio and Video Editing, this person manages the editing pool across both staff and freelance editors, oversees workload balancing and capacity planning, and proactively identifies risks that could impact deadlines. The Post-Production Manager serves as the central point of accountability for post-production schedule health, building scalable systems and processes that support high-volume publishing and continued growth in video content.<br>
</p> <h2 class="jobSectionHeader"><b>What You&rsquo;ll Do</b><b><br>
</b></h2> <h3 class="jobSectionHeader"><b>Department Leadership &amp; Management</b></h3><br>
<ul>
<li> <p>Oversee daily scheduling of the post-production department across audio and video</p></li><br>
<li>
<div>
 Translate production timelines into actionable post-production schedules</div></li><br>
<li>
<div>
 Own on-time delivery performance across all shows and platforms</div></li><br>
<li>
<div>
 Provide visibility to leadership on schedule health, risks, and mitigation plans</div></li><br>
<li>
<div>
 Build contingency plans for high-volume periods or unexpected staffing changes</div></li><br>
<li>
<div>
 Establish and maintain workflows, file management systems, and delivery pipelines</div></li><br>
<li>
<div>
 Identify inefficiencies and implement process improvements</div></li><br>
<li>
<div>
 Build scalable post-production systems to support expansion into video and VOD distribution</div></li><br>
<li>
<p>
 Create and maintain the post-production calendar and scheduling system</p></li><br>
</ul> <h3 class="jobSectionHeader"><b>Project Management &amp; Delivery</b></h3><br>
<ul>
<li> <p>Build and maintain detailed, deadline-driven post-production schedules in Airtable or equivalent systems</p></li><br>
<li>
<div>
 Identify risks to delivery timelines early and proactively escalate with solutions</div></li><br>
<li>
<div>
 Flag schedule conflicts, resource constraints, or scope changes in advance</div></li><br>
<li>
<div>
 Partner with editing leads to align assignments based on skill set, complexity, and turnaround requirement</div></li><br>
<li>
<div>
 Track and report on on-time delivery metrics across shows and platforms</div></li><br>
<li>
<div>
 Ensure all deliverables meet platform specifications and publish timelines</div></li><br>
<li>
<p>
 Optimize workflows to improve efficiency for multi-platform publishing</p></li><br>
</ul> <h3 class="jobSectionHeader"><b>Cross-Department Collaboration</b></h3><br>
<ul>
<li> <p>Partner closely with production, show, marketing, and distribution teams to align on delivery timelines</p></li><br>
<li>
<div>
 Serve as the primary liaison between production and post-production to ensure smooth handoffs</div></li><br>
<li>
<div>
 Contribute to production planning meetings to ensure timelines are realistic and achievable</div></li><br>
<li>
<div>
 Communicate regularly with internal teams via Slack and collaboration tools</div></li><br>
<li>
<p>
 Provide feasibility input during development and production phases</p></li><br>
</ul> <h2 class="jobSectionHeader"><b>What You Will Bring to the Table</b></h2><br>
<ul>
<li> <p>Bachelor&rsquo;s degree in Media Production, Film, Communications, or related field preferred; equivalent experience considered</p></li><br>
<li>
<div>
 5+ years of post-production experience, including at least 2 years in a leadership role</div></li><br>
<li>
<div>
 Demonstrated experience managing complex, deadline-driven schedules</div></li><br>
<li>
<div>
 Experience managing podcast post-production workflows</div></li><br>
<li>
<div>
 Experience with resource planning and capacity management</div></li><br>
<li>
<p>
 Experience delivering content to YouTube and VOD platforms</p></li><br>
</ul> <h3 class="jobSectionHeader"><b>Skills &amp; Competencies</b></h3><br>
<ul>
<li> <p>Strong working knowledge of Avid Media Composer, Pro Tools, Excel, Slack, and Airtable</p></li><br>
<li>
<div>
 Excellent organizational, communication, and project management skills</div></li><br>
<li>
<div>
 Strong problem-solving skills with the ability to anticipate risks and propose solutions</div></li><br>
<li>
<p>
 High attention to detail and strong follow-through</p></li><br>
</ul> <h3 class="jobSectionHeader"><b>Preferred Experience</b></h3><br>
<ul>
<li> <p>Experience managing high-volume, weekly publishing cycles</p></li><br>
<li>
<div>
 Experience scaling a post-production department during rapid growth</div></li><br>
<li>
<div>
 Knowledge of OTT and VOD delivery standards such as Tubi or similar platforms</div></li><br>
<li>
<div>
 Familiarity with RSS feed management and podcast hosting platforms</div></li><br>
<li>
<div>
 Experience tracking post-production budgets</div></li><br>
<li>
<div>
 Experience building workflow automation systems</div></li><br>
<li>
<p>
 Experience working in a fast-paced, creator-driven or non-fiction environment</p></li><br>
</ul> <h2 class="jobSectionHeader"><b>What Audiochuck Will Bring to the Table</b></h2><br>
<ul>
<li> <p>Commitment to intentional leadership development</p></li><br>
<li>
<div>
 Dedication to company culture and promoting mental health</div></li><br>
<li>
<div>
 A collaborative and passionate team aligned around impact and advocacy</div></li><br>
<li>
<div>
 Opportunity to contribute to nationally recognized audio and video programming</div></li><br>
<li>
<div>
 Competitive base salary and performance-based bonus incentives</div></li><br>
<li>
<div>
 Comprehensive benefits package</div></li><br>
<li>
<div>
 401(k) retirement plan with employer match</div></li><br>
<li>
<div>
 Generous paid time off</div></li><br>
<li>
<p>
 Team events and company-sponsored activities</p></li></ul></div></div><p></p>

Post-Production Manager

Ascension

<div>
 Your future role at a glance
 <br/>
 <br/>
 <ul>
  <li>
   Department: Administration
  </li>
  <li>
   Hospital: Ascension St. Vincent
  </li>
  <li>
   Location: Indianapolis, IN
  </li>
  <li>
   Salary: $167,851 - $226,600 per year
  </li>
  <li>
   Incentive Programs: This position is eligible for participation in the annual bonus program
   <br/>
   <br/>
  </li>
 </ul>
 Life at Ascension: Where purpose meets opportunity
 <br/>
 <br/>
 Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you&rsquo;ll find an inclusive and supportive environment where your contributions truly matter.
 <br/>
 <br/>
 Benefits that help you thrive
 <br/>
 <br/>
 <ul>
  <li>
   Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
  </li>
  <li>
   Financial security &amp; retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
  </li>
  <li>
   Time to recharge: pro-rated paid time off (PTO) and holidays
  </li>
  <li>
   Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
  </li>
  <li>
   Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
  </li>
  <li>
   Family support: parental leave, adoption assistance and family benefits
  </li>
  <li>
   Other benefits: optional legal and pet insurance, transportation savings and more
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
  <br/>
  <br/>
 </em>
 How you&rsquo;ll make an impact in this role
 <br/>
 <br/>
 Serve as direct support to the Chief in executive management of nursing services and clinical support associates, including driving adherence to standards of professional practice and regulatory requirements. Oversee the operational responsibility for a group of patient care areas and/or special projects or initiatives.
 <br/>
 <br/>
 <ul>
  <li>
   Engage and assemble stakeholders to drive results focusing on health care economics, quality/safety nurse sensitive indicators, case management, continuum of care, regulatory management and healthcare operations.
  </li>
  <li>
   Attract, recruit and retain talent, cultivating engaged nurses, leaders and support staff focused on high-quality care driving the consumer experience.
  </li>
  <li>
   Collaborate with executive leadership to execute business strategies that improve overall performance metrics and financial performance.
  </li>
  <li>
   Formulate policies and procedures consistent with recognized standards of professional practice and compliance of regulatory standards.
  </li>
  <li>
   Foster a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience. Develop professional communication and information for the hospital&rsquo;s top nursing leader.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Minimum Requirements You&rsquo;ll Need
  <br/>
  <br/>
 </strong>
 Licensure / Certification / Registration:
 <br/>
 <br/>
 <ul>
  <li>
   Registered Nurse credentialed from the Indiana Board of Nursing obtained prior to hire date or job transfer date required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's degree required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5 years of experience required.
  </li>
  <li>
   10 years of experience preferred.
  </li>
  <li>
   2 years of leadership or management experience required.
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</div>


Assistant Chief Nurse Officer

Eli Lilly

<div><p>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.</p><p></p><p>
The Clinical Research Physician (CRP) in GPS Medical has responsibilities associated with the development, management, execution, and oversight of all aspects of the safety program for one (or more) asset(s) throughout the product(s') life cycle. This individual plays a major role in coordinating technical functions within GPS to facilitate these responsibilities. The individual is accountable for collaborative contributions and partnership with the integrated development or product team to deliver on these safety commitments while demonstrating GPS expertise and leadership.</p><p></p><p>
The CRP is the Lilly GPS Medical representative for both internal and external stakeholders regarding a product or developmental therapeutic agent, interacting as prescribed in corporate guidelines, standards, and policies. Individualized responsibilities for a particular product or project will be discussed and agreed at an individual level.</p><p></p><h1 class="jobSectionHeader"><b>
Primary Responsibilities</b></h1><p><i>
This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Not all listed responsibilities will be applicable to all GPS Medical CRP roles. Consult with your supervisor regarding your actual job responsibilities and any related duties that may be required for the position.</i></p><p></p><h2 class="jobSectionHeader"><b>
1. Key GPS Medical Activities and Safety Oversight</b></h2><ul><li>
Provides GPS Medical leadership and ensures proactive pharmacovigilance (PV) for assigned product(s):<ul><li>
In early phase development, performs and/or contributes to medical review of individual case safety reports for completeness and accuracy, providing company causality assessment and requests for follow up, if needed.</li><li>
Provides medical oversight of surveillance activities, safety signal decisions and risk management actions to be taken, including communication and/or escalation to appropriate internal or external stakeholders (e.g., GPS leadership, governance committees, development teams, Regulators)</li><li>
Monitors various safety activities for impact to Core Safety Information and Core Risk Minimization activities</li><li>
Builds collaborative working relationships to ensure full cooperation; guides effective and efficient drug development, and ensures high-quality medical evaluation of safety data</li><li>
Responsible for the oversight and actions related to regulatory queries on safety-related topics</li></ul></li><li>
Acts as the GPS Medical lead at the time of acquisitions and integrations of new companies/assets, partnering with internal and external stakeholders to ensure seamless continuity of safety surveillance activities.</li><li>
Demonstrates advanced knowledge of safety concepts, per ICH, US and international regulation/guidelines and GxP.</li><li>
Synthesizes complex data into actionable insights and translates technical issues into strategic discussions</li></ul><p></p><h2 class="jobSectionHeader"><b>
2. Acts as the Lilly GPS Medical Representative for Both Internal and External Stakeholders</b></h2><p>
Interacting as prescribed in corporate guidelines and policies.</p><ul><li>
Builds strong relationships with key stakeholders, representing and championing the role of safety in the organization (including):<ul><li>
Product Team Leaders and Business Unit Leadership</li><li>
Regulatory (including Device and CMC regulatory)</li><li>
Affiliate Medical Leadership/Clinical Research Physicians</li><li>
COE and Discovery and Clinical Research</li><li>
External Opinion Leaders</li></ul></li><li>
Reviews and comments on external regulatory policy and trends affecting Global Patient Safety.</li><li>
Represents GPS Medical in inspection and audit activities for assigned program(s)</li><li>
May serve on safety advisory hub committees and/or consultative cross-functional bodies providing input and guidance to clinical development teams on select safety topics</li><li>
May serve as a member of the Quality-GPS (AE/PC and Device) safety surveillance teams evaluating aggregate product complaint/adverse event data for potential manufacturing quality related safety signals</li></ul><p></p><h2 class="jobSectionHeader"><b>
3. Product Safety Assessment</b></h2><ul><li>
Provide the sound and timely medical assessment decision making for the safety questions based on current medical and scientific data in collaboration with cross-functional partners for the following:<ul><li>
Product Safety Assessments (PSAs), Health Hazard Evaluations (HHEs), and other risk assessment documentation</li><li>
Device design, development, risk management, and periodic reporting</li><li>
CMC development, manufacturing changes, CMC submissions and CMC regulatory requests</li><li>
Company anticounterfeiting activities, product shortage evaluations, quality triage escalation activities and regulatory reporting.</li></ul></li><li>
Provide clinical evaluation of individual adverse events for possible manufacturing-related root cause for Lilly products</li><li>
Responsible for appropriate implementation of PSA/HHE process with manufacturing and/or marketing partners.</li><li>
Prepare medical complaints in response to signals identified during AE/PC and Device Surveillance.</li><li>
Review and approve/reject manufacturing investigation results in response to medical complaints, including escalation as needed for any identified manufacturing related safety issues.</li><li>
Proactive monitoring to evaluate for unanticipated safety impacts related to deviations addressed by HHEs</li></ul><p></p><h2 class="jobSectionHeader"><b>
4. People Management</b></h2><ul><li>
Foster and support a collaborative working environment that maintains a Team Lilly culture focused on inclusion, innovation, acceleration, and delivery</li><li>
Recruit, mentor, develop, and retain top clinical, scientific, and drug development talent, including clinical research physicians, clinical research scientists, and pharmacoepidemiologists.</li><li>
Assures staff comply with company policies and procedures</li></ul><p></p><h2 class="jobSectionHeader"><b>
5. Understand and Support the QPPV Role</b></h2><ul><li>
Understanding the roles and responsibilities of the European Union Qualified Person (QPPV).</li><li>
Ensure support is provided to enable the Qualified Person to fulfill all the Qualified Person legal responsibilities.</li></ul><p></p><h2 class="jobSectionHeader"><b>
6. Training, Coaching, Mentoring</b></h2><ul><li>
Provide training, coaching and mentorship demonstrating effective PV strategies and sharing experience and knowledge to further advance the goals of the GPS department and wider enterprise.</li><li>
Maintain compliance with Lilly Red Book and corporate policies, Lilly Research Laboratories and Global Patient Safety curriculum.</li><li>
Maintaining compliance with the Lilly Corporate Integrity Agreement.</li></ul><p></p><h2 class="jobSectionHeader"><b>
7. Global Path Job Criteria</b></h2><p>
A Clinical Research Physician, GPS Medical is expected to meet the criteria as outlined in the global path job criteria for the appropriate R path levels.</p><ul><li>
For each level on every global path, there is a consistent set of job criteria which includes functional and technical expertise, decision making, influence, and problem solving.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Minimum Qualification Requirements</b></h1><ul><li>
Medical Doctor or Doctor of Osteopathy. Must be board eligible or certified in appropriate specialty/subspecialty or have completed the comparable level of post-medical school clinical training relevant to the country of hiring.</li><li>
US trained physicians must have achieved board eligibility or certification. Foreign medical graduates (in US based jobs) who are not US board eligible or certified may be hired directly for employment in the US at the discretion of the Chief Medical Officer.</li><li>
Non-US trained physicians must have completed education and training at a medical school that meets the minimum requirements substantially equivalent to the requirements of medical schools accredited by the Liaison Committee on Medical Education (LCME).</li><li>
Minimum 5+ years' experience in the pharmaceutical industry or clinical care setting.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Other Information/Additional Preferences</b></h1><ul><li>
Oncology/Hematology preferred</li><li>
Clinical development or pharmacovigilance or medical affairs experience preferred</li><li>
Knowledge of drug development process</li><li>
Fluent in English with highly effective written and verbal communication skills</li><li>
Strong clinical/diagnostic skills</li><li>
Excellent interpersonal, organizational and negotiation skills</li><li>
Ability to work on multiple projects and function effectively in a fast-paced matrixed environment</li><li>
Ability to prioritize tasks and shift priorities rapidly to meet tight deadlines</li><li>
Ability to influence others (both cross-functionally and within the function) in order to create a positive working environment</li><li>
Excellent teamwork skills</li><li>
Willing to engage in domestic and international travel to the degree appropriate to support the business of the team</li><li>
Knowledge of global pharmacovigilance guidelines, guidances, and regulations (EMA, FDA, etc.) relevant to the activities and responsibilities described above</li><li>
Strategic thinking</li><li>
Demonstrated success in implementing projects and/or innovating</li><li>
Receptive, engaging, and impactful contributor</li><li>
Prior experience in clinical trials preferred; academic and/or industry.</li></ul><p>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.</p><p></p><p>
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.</p><p><br>
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women&rsquo;s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.</p><p></p><p>
Actual compensation will depend on a candidate&rsquo;s education, experience, skills, and geographic location. The anticipated wage for this position is</p>
$198,000 - $356,400<p></p><p>
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly&rsquo;s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.</p><p></p><p>
#WeAreLilly</p></div>

Clinical Research Physician, GPS Medical

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