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bei customer service consultant

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Permanent
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Fresh graduates with a medical background are welcome to apply
 
 
 </li>
 </ul>
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

BEI Customer Service Consultant

Bupa

<div>Job Description:
Customer Service Consultant
Cairo, Egypt
Permanent
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li>
</ul>What We're Looking For
<ul><li>Fresh graduates with a medical background are welcome to apply</li></ul><div>
Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Locations:
Egypt - Cairo</div>
 
Additional leave, Referral programme, Health &amp; wellbeing programme, Free flu jabs, Private medical insurance, Cycle to work scheme, Private dental insurance, Company pension, Employee mentoring programme, Paid volunteer time, Gym membership, Financial planning services

Sofitel

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
Main Duties:<ul><li>Create New Hiring Employees' profiles on our system &amp; on Ministry of Tourism.</li><li>Follow Up the probation Period Process.</li><li>Verify attendance, hours worked, and pay adjustments, and post information onto designated records.</li><li>Monthly Contract Renewal for all the employees.</li></ul>
- Maintains a monthly overview of vacation- and public holiday balance of all employees and delivers a monthly consolidated summary to the relevant supervisors.<ul><li>Monthly Payroll Closing.</li><li>To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. And to ensure they maintain a high standard of personal and hygiene and adhere to the hotel and department appearance standards.</li></ul> 
Qualifications<ul><li> 
Bachelor's degree in Human Resource , Law , Business Administration or any related field.</li><li>1-3 years of experience in HR, Personnel.</li><li>Excellent Communication, Interpersonal and problem-solving skills.</li><li>Strong English Language skills ( Written &amp; Spoken )</li></ul> 
Additional Information 
Ihr Team und Arbeitsumfeld: 
In 1-2 S&auml;tzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln 
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis 
Unser Engagement f&uuml;r Diversity &amp; Inclusion: 
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielf&auml;ltige Talente anzuziehen, zu rekrutieren und zu f&ouml;rdern.</div>

People & Culture Specialist

LIPS Healthcare

<div>
 
 Job Summary:
 
 
 Provides vital administrative support to healthcare professionals, ensuring the smooth operation of medical practices. This role involves managing schedules, coordinating patient appointments, maintaining medical records, and facilitating communication between patients and healthcare providers. Plays a crucial role in enhancing patient care by ensuring that all administrative tasks are handled efficiently and accurately.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Liaising between consultant and Patient
 </li>
 <li>
 Answering calls with professionalism and high quality
 </li>
 <li>
 Replying to queries and emails in a timely manner
 </li>
 <li>
 Medical admin Work (filling forms &ndash; scan requests-surgery bookings)
 </li>
 <li>
 Forwarding patients queries to consultant and aiding patients as much as they could
 </li>
 <li>
 Point of intersection between patient, hospital and consultant
 </li>
 <li>
 Arranging consultant diary according to consultant preference
 </li>
 <li>
 Replying to consultant emails and queries in a timely manner
 </li>
 <li>
 Matching clinics between hospitals and practice management database
 </li>
 <li>
 Booking and canceling patients appointments
 </li>
 <li>
 Arranging surgery for patients
 </li>
 <li>
 Adding new patient&rsquo;s info on Practice Management System (Compucare).
 </li>
 <li>
 Following up on patient&rsquo;s treatment plans with no Delays
 </li>
 <li>
 Arranging for patient scans
 </li>
 <li>
 Overseeing sending referrals for patients from consultant
 </li>
 <li>
 Invoicing for surgeries and services provided by consultant.
 </li>
 <li>
 Adding and canceling clinics.
 </li>
 <li>
 Settling payment with self-pay patients (before service)
 </li>
 <li>
 Sending trust pilot reviews invitations
 </li>
 <li>
 Adhere to workplace rules and codes of conduct
 </li>
 <li>
 Complying to line manager in work related tasks and instructions
 </li>
 <li>
 Chasing appointment authorization code
 </li>
 <li>
 Chasing embassies for logs.
 </li>
 <li>
 Updating subject lines and invoice logs to ensure smooth invoicing process
 </li>
 <li>
 Follow operational processes to avoid mistakes, delays and errors
 </li>
 <li>
 Complying with the line manager in work-related tasks and instructions
 </li>
 <li>
 Other duties within the job role as reasonably identified by the senior management team.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Fluent English speaker is a must
 </li>
 <li>
 A bachelor's degree in a related field.
 </li>
 <li>
 Previous experience as a personal assistant is preferred.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Multitasker and Customer focused
 </li>
 </ul>
 
 
 
 
 
 Working Days: Monday to Friday ( Saturday &amp; Sunday off )
 
 
 
 
 Working Hours: 11:00AM to 7:00PM
 
 
 
 
 Work Location: Heliopolis, Cairo
 
 
 
 
</div>

Medical Personal Assistant - Fluent English Speaker

Market Standard

<div>
 
 Company Description
 
 
 
 Market Standard, originally established in the UK, is a real estate brokerage making its mark in Egypt. Known for its professionalism and decades of industry expertise, our company focuses on providing transparent and exceptional client service. With a commitment to setting new benchmarks, we aim to redefine the real estate experience. Our team is dedicated to delivering a seamless and client-centric approach to every interaction.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Consultant based in New Cairo. The Sales Consultant will handle client interactions, provide consulting services, and ensure customer satisfaction. Primary responsibilities include advising clients on property opportunities, understanding customer needs and preferences, addressing inquiries, and maintaining a professional and positive relationship throughout the sales process. The position also involves collaborating with the team to achieve sales objectives and build sustainable client relationships.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Sales Consulting and the ability to guide clients toward the best solutions
 </li>
 <li>
 Strong focus on Customer Satisfaction by understanding and addressing client needs
 </li>
 <li>
 Excellent Communication and interpersonal skills to effectively engage with clients and team members
 </li>
 <li>
 Customer Service and Consulting experience to build trust and long-term relationships
 </li>
 <li>
 Ability to work on-site in New Cairo and meet sales targets
 </li>
 <li>
 Prior experience in real estate or sales is advantageous
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field is preferred
 </li>
 </ul>
</div>

Sales Consultant

Flat and Villa

<div>
 
 Company Description
 
 
 
 Flat and Villa is a leading real estate platform in the Arab World, offering a unique and interactive way to explore and review property information. The platform simplifies real estate data with clear language, professional expertise, and innovative technologies. It ensures that buyers have access to all the essential, credible information they need to make informed decisions. Flat and Villa is committed to transforming the property-buying process through transparency and user-friendly resources.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Property Consultant based in Cairo. The Property Consultant will be responsible for assisting clients in buying, selling, and renting properties. Daily tasks include consulting clients, building relationships, understanding their needs, and providing tailored solutions. The role also involves delivering excellent customer service, supporting negotiations, and achieving sales targets while ensuring a positive customer experience.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong expertise in Consulting and Real Estate market analysis
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Proven experience in Sales and client relationship management
 </li>
 <li>
 Ability to understand client needs and provide strategic property advice
 </li>
 <li>
 Commitment to achieving targets and maintaining high levels of professionalism
 </li>
 <li>
 Familiarity with real estate laws and market trends in Cairo
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or a related field is preferred
 </li>
 <li>
 Proficiency in both Arabic and English languages is an advantage
 </li>
 </ul>
</div>

Property Consultant

X Estate Developments

<div>
 
 
 Company Description
 
 
 
 With over 20 years of expertise, X Estate Developments is a trusted leader in real estate, specializing in residential, commercial, and administrative projects. The company is committed to delivering high-quality developments tailored to meet the diverse needs of its clients. X Estate Developments prides itself on its innovative approach, fostering sustainable urban environments and long-lasting customer satisfaction. Join a team that values professionalism, excellence, and integrity.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Senior Property Consultant based in New Cairo. The Senior Property Consultant will proactively manage client relationships, provide expert real estate consultations, and assist clients in selecting properties that align with their needs. Responsibilities include achieving sales targets, guiding clients through the end-to-end property acquisition process, and staying current on market trends to offer informed advice.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong background in Consulting and Sales, with a proven ability to achieve targets
 </li>
 <li>
 Excellent Communication and Customer Service skills to effectively engage diverse clients
 </li>
 <li>
 Knowledge and experience in the Real Estate industry, with an understanding of market trends
 </li>
 <li>
 Ability to work collaboratively within a team while maintaining a client-focused approach
 </li>
 <li>
 Proactive mindset with strong negotiation and problem-solving skills
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, real estate, or a related field
 </li>
 <li>
 Good in English; knowledge of additional languages is a plus
 </li>
 </ul>
 
 
 
 
 
 
 
 :Benefits
 
 
 Attractive salaries + commission
 
 
 Business Line
 
 
 Laptop
 
 
 Social &amp; medical insurance
 
 
 Friday and Saturday is off
 
 
 Bonus &amp; Gifts monthly
 
 
 
 
 
 Working hours: (10 am - 6 pm
 
 
 
 
 
 📍Location: New Cairo
 
 
 
 
 
 If you interested to join our team, kindly send your updated CV
 
 
 01000076928
 
 
 
 
 
 
 
 
 
 
</div>

Senior Property Consultant

Explore 1373+ Bei customer service consultant in Egypt this March. Find roles across top companies and apply now to boost your career.

1373 bei customer service consultant jobs In Egypt

BEI Customer Service Consultant

BEI Customer Service Consultant

People & Culture Specialist

Medical Personal Assistant - Fluent English Speaker

Sales Consultant

Property Consultant

Senior Property Consultant