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bi lingual customer support representative spanish

Safe-Guard Products International, LLC

<p>Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.<br/></p><p>External Job Title: Bi-lingual Customer Support Representative- Spanish or French<br/>Internal Job Title: Claims Support Specialist<br/>Location: US - SC - Greenville - Onsite<br/></p><p>FLSA: Non-exempt<br/></p><p>Shift Times: 11-8<br/></p><p>Class Start Date: 9/8/2025<br/></p><p>Job Overview:<br/></p><p>This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all levels of the organizations. In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.<br/></p><p>Job Responsibilities:<br/></p><p>Handling claims related calls per work schedule performing within defined metrics<br/>Order inspection when applicable<br/>Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor<br/>Master understanding of clients, agents, and contract terms and conditions<br/>Understand exceptions based upon dealership, agent, or client as noted in system<br/>Escalate issues to team lead, supervisor, or managers when unable to de-escalate<br/>Notify Supervisor when possible fraud is suspected<br/>Participate in all training as required to perform the duties of the role<br/>Keep record phone calls and transmit claim forms to Dealership or Repair Facility<br/>Drive the status of the claim within the Safe-Guard system<br/>Receive documentation and organize by claim number<br/>Order an appraisal when claim is over threshold amount or possible fraud<br/>Send letters to customers and copy dealership if necessary<br/>Send missing information letters to customers if documents are missing and copy Dealership if necessary<br/>Notate the system<br/>Adhere to Quality Assurance Guidelines<br/>Ensure premium is first received from Dealership before issuing checks<br/></p><p>The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.<br/></p><p>Job Requirements:<br/></p><p>High School Diploma or equivalent<br/>Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment.<br/>Proficient computer skills and the ability to troubleshoot and service policy issues<br/>Strong interpersonal, analytical and problem-solving skills<br/>Superior verbal/written skills and communications skills<br/>Ability to exercise sound judgment when interacting with customers and vendors<br/>Attention to detail and ability to handle complex situations<br/>Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint &amp; Excel)<br/>High attention to detail, good attendance, spelling, mathematical, grammar<br/>Ability to analyze complex-detailed reports<br/>Must be authorized to work in the U.S<br/>Must be able to successfully pass a background check<br/></p><p>Please note that Safe-Guard has a mandatory training and 90-day introductory period. During the first 90 days, it&rsquo;s important for new team members to adhere to their training and work schedules. The introductory/probationary period is key for training and learning, so being present and punctual is critical to success of the new hires. Candidates seeking this role must have the ability to arrive to work on time and be able to remain present during the full 90-day training and introductory period<br/></p><p>Job Preferences:<br/></p><p>Experience within Automotive Industry<br/>College degree<br/>2+ years of experience in a high-volume Call Center<br/>2+ years of experience in automotive insurance or warranty claims<br/>1+ year of experience with in an automotive repair or tech role<br/>Bilingual or Trilingual with the ability to read, write and speak English and French and/or Spanish in a business setting<br/></p><p>#LI-Onsite<br/></p><p>Company Benefits:<br/></p><p>Medical, Dental, and Vision Insurance<br/>Flexible Spending Account<br/>Health Savings Account<br/>401(k) Plan with Company Match<br/>Company-paid Short-Term and Long-Term Disability<br/>Company-paid Life Insurance<br/>Paid Holidays and Vacation<br/>Employee Referral Program<br/>Employee Assistance Program<br/>Wellness Programs<br/>Paid Community Service Opportunities<br/>Tuition Reimbursement<br/>Ongoing Training &amp; Personal Development<br/>And More!<br/></p><p>About Safe-Guard Products International<br/></p><p>Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.<br/></p><p>Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.<br/></p><p>Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.<br/></p>

Bi-lingual Customer Support Representative- Spanish

The Home Depot

<div><p><b>Position Purpose:</b></p><p>
The Pro Sales Representative works to build strong relationships with our Pro customers and executes a sales strategy to profitably grow sales for assigned accounts to support the organization's goals and increases the company's market share. This role is responsible for managing the full sales cycle of a designated portfolio, both existing and new, by identifying sales opportunities, managing a sales pipeline, and achieving assigned sales goals and gross margin targets. The Pro Sales Representative drives sales growth by proactively prospecting and engaging both new and existing B2B customers through high outbound activity, including cold calls, outreach initiatives. The Pro Sales Representative is also responsible for negotiating projects, developing tailored solutions to meet customer needs, closing sales, and resolving issues effectively and in a timely manner. The Pro Sales Representative must demonstrate broad product and services knowledge and utilize comprehensive business acumen and a knowledge of other functional departments to support the growth of their portfolio and effectively collaborate with cross-functional partners.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
10% - Customer Review and Development - Engage with sales leadership to review sales calls, provide account insights and sales plan opportunities with manager. Participate in training sessions focused on product knowledge (including, but not limited to, building supplies, construction jobs, etc.), process improvements, and strategic initiatives.</li><li>
30% - Inbound Customer Engagement and Sales Growth - Resolve order and delivery issues with a professional support team. Resolve customer challenges by investigating problems and developing sustainable and scalable solutions in collaboration with the in-store Pro Sales teams and Pro Support team. Transact and tender, when necessary, with a professional support team. Follow-up on completed orders for feedback.</li><li>
60% - Outbound Customer Engagement and Sales Growth - Research accounts, identify key players and generate interest. Achieve prospecting and sales goals effectively and consistently by proactively adjusting to market changes, closing sales and achieving sales plan. Source new sales opportunities through ongoing prospecting via inbound lead follow-up and outbound warm/hot and cold calling. Drive incremental sales growth with assigned customer portfolio. Execute sales strategy by introducing both new and existing customers to our current capabilities, ensuring they understand how these solutions align with their specific needs. Strategically build and maintain strong customer relationships to foster long-term partnerships by understanding and anticipating customer needs, offering custom solutions while effectively communicating competitive strengths. Effectively communicate competitive strengths and develop strategic goals to acquire incremental business.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically reports to the Pro Sales Representative Manager</li><li>
This Position has 0 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul><p><b><br>
Physical Requirements:
</b></p><ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:
</b></p><ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li></ul><p><b><br>
Preferred Qualifications:
</b></p><ul><li>Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Retail, proven inside sales or telephone sales experience
</li><li>Experience working with Salesforce.com or similar CRM
</li><li>Understanding and application of strategic planning to identify, target and execute plans for sales growth</li><li>
Highly motivated</li><li>
Understanding and application of strategic planning to identify, target and execute plans for sales growth in areas like building supplies, construction, and lumber</li></ul><p><b><br>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Preferred Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
2</li></ul><p><b><br>
Preferred Years of Work Experience:
</b></p><ul><li>3</li></ul><p><b><br>
Minimum Leadership Experience:
</b></p><ul><li>None</li></ul><p><b><br>
Preferred Leadership Experience:
</b></p><ul><li>None</li></ul><p><b><br>
Certifications:</b></p>
None<br>
<ul><li>
</li></ul><p><b>Competencies:
</b></p><ul><li>Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Pro Sales Representative - Atlanta (Bilingual)

Flowfox

<div>
 Flowfox is hiring a Customer Service Representative for a remote role supporting our
 <strong>
  distribution department
 </strong>
 in Atlanta. The position is available part-time or full-time.
 <strong>
  Applications are accepted only from Georgia.
 </strong>
 Hourly pay ranges from $17-$23. Training is provided, and schedules are flexible.
 <br/>
 <br/>
 <strong>
  Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle customer inquiries online
  </li>
  <li>
   Support distribution-related requests
  </li>
  <li>
   Provide shipment and order updates
  </li>
  <li>
   Resolve basic service issues
  </li>
  <li>
   Document interactions accurately
  </li>
  <li>
   Coordinate with internal teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must reside in Georgia
  </li>
  <li>
   Authorized to work in the U.S
  </li>
  <li>
   Clear written English skills
  </li>
  <li>
   Basic computer proficiency
  </li>
  <li>
   Reliable internet connection
  </li>
  <li>
   Dependable and punctual
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   $17-$23 hourly pay
  </li>
  <li>
   Fully remote position
  </li>
  <li>
   Part-time or full-time options
  </li>
  <li>
   Paid onboarding training
  </li>
  <li>
   Supportive team environment
  </li>
  <li>
   Stable workload
   <br/>
   <br/>
  </li>
 </ul>
 Apply today to join Flowfox as a Customer Service Representative in Atlanta. Work remotely while supporting a fast-growing distribution team.
</div>


Customer Service Representative (Remote)

Assurant

<div><div><div><p><b>Overview
</b></p></div><div><p>The Global Finance Internship Program at Assurant is a 10-week immersive experience designed to provide hands-on exposure within Accounting, Business Finance, Tax, Investments, Internal Audit &amp; Analytics, Vendor Management or Actuarial. This program offers students meaningful, real-world experience while building foundational technical and business skills in a Fortune 500 organization.
</p></div><div><p>Interns will contribute to meaningful business initiatives, gain insight into enterprise financial operations, and develop professional capabilities through structured learning and mentorship. This program concludes with a capstone presentation delivered to leadership.
</p></div><div><p>Interns will be placed into one of several functional teams based on interests, coursework, and business need. High-performing interns may be considered for future full-time opportunities within Assurant&rsquo;s Finance organization.
</p></div><div><p><b>What You&rsquo;ll Do
</b></p></div><div><p>Responsibilities vary by placement area, but interns can expect to perform one or more of the following tasks:
</p></div><div><ul><li><p>Support financial analysis, reporting, forecasting, and reconciliation activities
</p></li></ul></div><div><ul><li><p>Participate in month‑end financial close tasks and audit preparation
</p></li></ul></div><div><ul><li><p>Analyze structured data and develop insights to support business decisions
</p></li></ul></div><div><ul><li><p>Assist in building dashboards, financial models, and KPI reports
</p></li></ul></div><div><ul><li><p>Conduct research, synthesize findings, and communicate recommendations
</p></li></ul></div><div><ul><li><p>Collaborate with cross-functional teams on ongoing projects and strategic initiatives
</p></li></ul></div><div><ul><li><p>Present project outcomes and learnings during final capstone
</p></li></ul></div><div><p><b>Specialized Finance Tracks
</b></p></div><div><ul><li><p><b>Accounting </b>: Gain exposure to corporate and international accounting operations, financial reporting (including SEC and statutory), controllership activities, audit support, and balance sheet reconciliation processes.
</p></li></ul></div><div><ul><li><p><b>Finance: </b>Support financial planning, forecasting, expense management, client profitability analysis, and financial modeling across domestic and international business units.
</p></li></ul></div><div><ul><li><p><b>Vendor Management: </b>Assist in global vendor risk oversight, regulatory research, and emerging risk analysis to support enterprise compliance and operational resilience.
</p></li></ul></div><div><ul><li><p><b>Internal Audit &amp; Analytics </b>: Contribute to risk-based audit activities and leverage data analytics tools (e.g., SQL, Power BI) to enhance audit insights and financial transparency.
</p></li></ul></div><div><ul><li><p><b>Tax </b>: Support state and local tax compliance, research, and planning initiatives within a complex regulatory environment.
</p></li></ul></div><div><ul><li><p><b>Investments (New York) </b>: Assist with portfolio analytics, income forecasting, risk assessment, and strategic asset allocation activities within the enterprise investment function.
</p></li></ul></div><div><ul><li><p><b>Actuarial </b>: Support pricing, ratemaking, reserving, forecasting, and financial reporting activities that inform risk and profitability management.
</p></li></ul></div><div><p><b>Basic Qualifications
</b></p></div></div><div><div><ul><li><p>Currently pursuing a bachelor&rsquo;s or master&rsquo;s degree in Accounting, Finance, Business, Economics, Data Analytics, Actuarial Science/Mathematics, or related field
</p></li></ul></div><div><ul><li><p>Expected graduation between December 2026 &ndash; June 2028
</p></li></ul></div><div><ul><li><p>Basic Excel skills
</p></li></ul></div><div><ul><li><p>Willingness to develop advanced Excel &amp; Power BI skills
</p></li></ul></div><div><ul><li><p>Strong written and verbal communication skills
</p></li></ul></div><div><ul><li><p>Analytical mindset with curiosity and problem-solving ability
</p></li></ul></div><div><ul><li><p>Ability to organize and interpret structured data
</p></li></ul></div><div><ul><li><p>Collaborative, team-oriented approach
</p></li></ul></div><div><ul><li><p>Interest in accounting, finance, risk, investments, or analytics
</p></li></ul></div><div><p><b>Preferred Skills &amp; Experience
</b></p></div><div><ul><li><p>Excel: pivot tables, lookups, data cleaning
</p></li></ul></div><div><ul><li><p>Power BI: dashboards, KPIs (training provided)
</p></li></ul></div><div><ul><li><p>SQL and/or other data tools (preferred for some tracks)
</p></li></ul></div><div><ul><li><p>Understanding of performance metrics and financial statements
</p></li></ul></div><div><ul><li><p>Automation/AI exposure
</p></li></ul></div><div><ul><li><p>PowerPoint and executive-level presentation skills
</p></li></ul></div></div><div><div><ul><li><p>Progress towards professional designations (CPA, CFA, ACAS, etc.)
</p></li></ul></div><div><p><b>Finance </b><b>at Assurant
</b></p></div><div><p>Finance at Assurant is about more than numbers&mdash;it&rsquo;s about creating clarity and confidence in a complex world. Our teams operate across global markets and provide analytical insight and financial stewardship that empower the organization to invest smartly, innovate boldly, and deliver long‑term value. This internship will provide exposure to how finance helps strengthen and sustain our business globally.
</p><p><b>Start Date: </b>June 1, 2026
</p><p><b>Location: </b>Hybrid (Atlanta, GA or Miami, FL ), Hybrid New York (Investment team only)
</p><p><b>Hourly Rate: </b>$25 / hour<br>
</p></div></div><br>
<p>If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.</p>
<p>
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.</p>
<p><b>
Helping People Thrive in a Connected World</b><br>
Connect with us. Bring us your best work and your brightest ideas. And we&rsquo;ll bring you a place where you can thrive. Learn more at jobs.assurant.com.</p>
<p><b>
What&rsquo;s the culture like at Assurant?</b><br>
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America&rsquo;s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.</p>
<p><b>
Company Overview</b><br>
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world&rsquo;s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.</p>
<p><b>
Equal Opportunity Statement</b><br>
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.</p>
<p><b>
Job Scam Alert</b><br>
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.</p></div>

Summer 2026: Global Finance Internship Program

Warner Bros. Discovery

<div><p><b><i>Welcome to Warner Bros. Discovery&hellip; the stuff dreams are made of.</i></b></p><p></p><p><b>
Who We Are&hellip;
</b></p><p>When we say, &ldquo;the stuff dreams are made of,&rdquo; we&rsquo;re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD&rsquo;s vast portfolio of iconic content and beloved brands, are the <i>storytellers</i> bringing our characters to life, the<i> creators</i> bringing them to your living rooms and the <i>dreamers</i> creating what&rsquo;s next&hellip;</p><p></p><p>
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.</p><p></p><p>
We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.</p><p></p><p>
To see what it&rsquo;s like to work at CNN, follow @WBDLife on Instagram and X!</p><p></p><p><b>
Your New Role&hellip;</b></p><p></p><p>
CNN Global Newsource is looking for a talented bilingual speaker (Spanish/English) for a full-time Content Producer position based in Atlanta. This role will work to expand our reach and grow our engagement with CNN&rsquo;s Spanish-speaking clients in Latin America and the U.S. You will collaborate with internal groups to newsgather, create, produce and distribute compelling content.</p><p></p><p><b>
Your Role Accountabilities:..</b><br>
<br>
Be an editorial point-of-contact &ndash; as part of Global Newsource - for CNN&rsquo;s international commercial team&rsquo;s efforts to expand relationships with Spanish-speaking clients while also supporting CNN's clients in English across the world. Contact top clients and grow their need to use CNN.</p><ul><li><p>
Create daily content in Spanish by finding stories of interest to our clients, writing, producing, voicing and copy-editing this content.</p></li><li><p>
Collaborate effectively with CNN colleagues across departments/platforms to make sure we serve CNN&rsquo;s internal and external clients in the most efficient way.</p></li><li><p>
Make sure content (live and taped) shared with clients is on-brand and consistent in style and quality, accompanied with factual, ready-to-use copy in English and Spanish for distribution to CNN clients/affiliates.</p></li><li><p>
Gather content and editorial information from CNN&rsquo;s international affiliates or official sources to share widely with CNN platforms after making sure they meet CNN&rsquo;s editorial standards.</p></li><li><p>
Create compelling content that will expand brand awareness and user interaction and engagement.</p></li><li><p>
Search through CNN&rsquo;s current and archive videos to fulfill clients&rsquo; requests &amp; inquiries.</p></li><li><p>
Coordinate and execute liveshots for CNN clients with talents and for CNN with affiliate talents.</p></li></ul><p><b><br>
Qualifications &amp; Experience&hellip;</b></p><ul><li><p>
3-6 years of TV/digital media experience at a news outlet</p></li><li><p>
Great communication skills in Spanish and English, with enthusiasm for collaboration</p></li><li><p>
Multitasking capabilities; ability to monitor fast-moving streams of information</p></li><li><p>
Sound editorial judgment with a passion for breaking news</p></li><li><p>
Experience in creating content, including video, copy, visuals and/or multimedia offerings</p></li><li><p>
Understanding of journalistic standards, factchecking processes and style guidelines</p></li><li><p>
Working knowledge of user experiences on top social platforms</p></li><li><p>
Copywriting and editing skills</p></li><li><p>
Flexibility to work weekends, holidays and extended hours as news needs require</p></li><li><p>
Experience in using video editing programs such as Adobe Premier is a plus.</p></li><li><p>
College degree preferred or equivalent in experience</p></li></ul><p></p><p><b>
How We Get Things Done&hellip;</b></p><p></p><p>
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.</p><p></p><p><b>
Championing Inclusion at WBD</b></p>
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.<p></p><p>
If you&rsquo;re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.</p></div><p></p>

Content Producer, Global Newsource, International

Delta Air Lines

<div></div><div><div><div><div><div><div><b>UNITED STATES, GEORGIA, ATLANTA</b></div><b><br>
 </b><div></div><div><b>RESERVATIONS &amp; CUST. CARE</b></div><b><br>
 </b><div></div><div><b>02-MAR-2026</b></div><b><br>
 </b><div></div><div><b>REF #: 30956</b></div><b>
</b></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW &amp; KEY RESPONSIBILITIES)</b></h3>
</div></div><div><div><div><b>oin Delta Air Lines as a Reservations Intern and help shape the future of customer care</b>. You&rsquo;ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While interning in Reservations you&rsquo;ll gain:</div><div>
Real-world experience in a Fortune 100 company</div><div>
Experience presenting to an executive audience</div><div>
Mentorship and networking opportunities</div><div></div><div><b><br>
What is Reservations?</b></div><div>
As a department, Reservations serves as the point of contact for our customers before, during, and after travel. This internship is a back-office role at our General Offices (GO), where you&rsquo;ll support our Customer Engagement Centers by providing essential behind-the-scenes assistance that helps improve the experience of both the Delta customer and the agents who serve them.</div><div></div><div><b><br>
Job Summary:</b></div><div>
The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and specialist experiences.</div><div></div><div><b><br>
What are we looking for?</b></div><div>
An ideal candidate will have educational experience in machine learning, statistical analysis, and data storytelling. The candidate should have good organizational and communication skills and feel comfortable in a fast-paced environment.</div><div></div><div><br>
Primary functions of the graduate-level intern include:</div><div><ul><li>
Partnering with existing data scientists to develop advanced analytics solutions for complex business problems</li><li>
Collecting data via SQL/Python queries and performing exploratory data analysis</li><li>
Presenting analysis to business partners in a digestible way</li></ul></div><div></div><div><br>
These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)</b></h3>
</div></div><div><div><div><ul><li>Must be currently pursuing a Doctor of Philosophy degree</li><li>
Not enrolled in any classes (remote or on-campus) during the duration of the program</li><li>
Must be able to work 16 consecutive weeks</li><li>
Must be willing to travel as required</li><li>
Must be able to come into Corporate Headquarters in Atlanta 2 &ndash; 3 times a week</li><li>
A strong team player, detail oriented, and perform well under pressure</li><li>
Conveys professional image to all levels of associates</li></ul></div><div></div><div><br>
Proficient in tools such as:</div><div><ul><li>
Classic Machine Learning Models</li><li>
SQL</li><li>
Python</li><li>
Experience with pandas, scikit-learn, or similar libraries</li><li>
Git</li></ul></div></div><ul><li><i>
Consistently prioritizes safety and security of self, others, and personal data.</i></li><li><i>
Embraces diverse people, thinking, and styles.</i></li><li><i>
Possesses a high school diploma, GED, or high school equivalency.</i></li><li><i>
Is at least 18 years of age and has authorization to work in the United States.</i></li></ul>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)</b></h3>
</div></div><div><div><div><div><ul><li>Experience in previous corporate environments in part-time or full-time capacity</li><li>
Strong written and verbal communication skills highly preferred</li></ul></div><div>
Experience with:</div><div><ul><li>
Relational and non-relational databases</li><li>
Data types (structured, unstructured, log, audio recordings, images, etc.)</li><li>
Simulation in python</li><li>
Dbt and other SQL orchestration tools</li><li>
AWS experience</li><li>
Data visualization tool knowledge (Power BI, Tableau, etc.)</li></ul></div><div>
Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.</div></div></div></div></div></div></div><p></p>

Ph.D. Intern, Reservations (Data Science) - Summer 2026

Sequium Asset Solutions

<div><p>Job title: Entry Level Data Scientist - Collections Analytics</p><p>
Location: Atlanta, GA or Remote</p><p>
Employment type: Full-time</p><p>
Reports to: VP Strategic Initiatives</p><p><b>
About us</b></p><p>
Sequium Asset Solutions is the industry's most progressive and advanced debt collection servicer. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability through the application of our five core values: Leadership, Training, Talent Acquisition, Rewards and Technology. At Sequium, <b>Tomorrow is Today.</b></p><p>
We have an outstanding opportunity for an accomplished data scientist to join one of the most exciting and fastest growing companies in the industry. In this role you will report directly to the Vice President of Strategic Initiatives and support analytics and modeling projects across account segmentation, contact strategy optimization, and early-warning</p><p>
detection. You will work with cross-functional teams (operations, compliance, IT) to turn data into actionable insights, build repeatable analytics, and productionize models. Our company has made huge investments in data science and generated an agentic AI. We are attempting to fully automate all decisioning processes to give us the highest statistical result and incremental value for all performance matrices.</p><p>
The successful applicant must possess a high level of intelligence, motivation and enthusiasm in creating breakthrough value enhancements. This is a critical position within the organization for someone who is creative, self-starting and who wants to be in control of their own destiny.</p><p><b>
Key responsibilities</b></p><ul><li>
Must have significant knowledge using enterprise AI software (Claude, Cursor and Python) with the ability to direct and prompt this software in order to create significant breakthroughs to enhance automated and real-time strategies.</li><li>
Build, validate, and maintain predictive models (e.g., credit/payment propensity, churn/risk, contact response) using Python/R and standard ML libraries.</li><li>
Clean, explore, and feature-engineer large-structured datasets from multiple sources (payments, contact history, credit bureau, CRM).</li><li>
Run A/B tests and propensity-matched experiments to evaluate contact strategies and messaging, measure lift and report results.</li><li>
Create dashboards, visualizations, and regular reports for operations and leadership (KPIs: recovery rates, promise-to-pay keep rates, contact conversion, roll rates).</li><li>
Assist in productionizing models: packaging, documentation, monitoring, and retraining schedules in collaboration with others.</li><li>
Implement and track model performance, fairness, and stability metrics; support model governance and compliance documentation.</li><li>
Support data pipelines and ETL tasks; partner with data engineering to ensure data quality and lineage.</li><li>
Translate business problems into analytical approaches; present findings and recommended actions to stakeholders.</li><li>
Stay current on best practices in supervised/unsupervised learning, causal inference, and responsible AI as applied to collections.</li></ul><p><b>
Required qualifications</b></p><ul><li>
Bachelor&rsquo;s degree (or equivalent) in Data Science, Statistics, Computer Science, Mathematics, Industrial Engineering, or related quantitative field; graduation within the last 2-3 years.</li><li>
Solid SQL skills for data extraction and manipulation.</li><li>
Strong programming skills in Python.</li><li>
Understanding of basic ML algorithms (logistic regression, decision trees, ensemble methods, clustering) and evaluation metrics (precision/recall, confusion matrix, calibration).</li><li>
Experience with data visualization tools (Power BI, Tableau or equivalent) or ability to produce clear visual analyses in Python/R.</li><li>
Hands-on experience with at least one machine learning project (class project, internship, capstone, or competition) with end-to-end work (data cleaning, modeling, evaluation).</li><li>
Strong analytical problem-solving, attention to detail, and ability to communicate technical results to non-technical stakeholders.</li><li>
Commitment to ethical data practices and regulatory compliance (willingness to learn collections/consumer protection rules).</li></ul><p><b>
Preferred (nice-to-have)</b></p><ul><li>
Internship or part-time experience in finance, collections, payments, credit risk, or customer analytics.</li><li>
Familiarity with time-series or survival analysis and propensity scoring.</li><li>
Experience with model monitoring frameworks, cloud platforms (AWS, GCP, Azure).</li><li>
Knowledge of compliance/regulatory frameworks relevant to collections (e.g., FDCPA basics).</li></ul><p><b>
Technical stack expectations</b></p><ul><li>
Data: SQL, relational databases</li><li>
Visualization: Power BI</li><li>
Languages: Python (R acceptable)</li><li>
ML: scikit-learn, XGBoost/LightGBM, basic knowledge of neural nets optional</li><li>
Workflow: Git, Jupyter notebooks, basic command line</li><li>
Cloud/Infrastructure: AWS/GCP/Azure; containerization (Docker), Kubernetes experience preferred</li></ul><p><b>
Success metrics (first 6&ndash;12 months)</b></p><ul><li>
Deliver at least one validated predictive model and support its production handoff</li><li>
Implement 2&ndash;3 dashboards or automated reports used by operations.</li><li>
Demonstrate measurable lift from an A/B test or strategy change driven by your analysis.</li><li>
Complete formal documentation for at least one model covering training data, features, performance, and monitoring plan.</li></ul><p><b>
Behavioral competencies</b></p><ul><li>
Curious, proactive learner who seeks feedback and owns development.</li><li>
Team player who collaborates with ops, IT, and compliance.</li><li>
Communicates clearly, distills complex analyses into actionable recommendations.</li><li>
Comfortable working in a regulated, data-sensitive environment.</li></ul><p><b>
Application process</b></p><p>
Submit resume, transcript (unofficial acceptable), and a one-page project summary showing relevant work.</p></div>

Entry Level Data Scientist - Collections Analytics

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