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customer service coordinator

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customer service representative (remote)

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inside sales representative

customer service representative remote

Flowfox

<div>
 Flowfox is hiring a Customer Service Representative for a remote role supporting our
 <strong>
  distribution department
 </strong>
 in Atlanta. The position is available part-time or full-time.
 <strong>
  Applications are accepted only from Georgia.
 </strong>
 Hourly pay ranges from $17-$23. Training is provided, and schedules are flexible.
 <br/>
 <br/>
 <strong>
  Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle customer inquiries online
  </li>
  <li>
   Support distribution-related requests
  </li>
  <li>
   Provide shipment and order updates
  </li>
  <li>
   Resolve basic service issues
  </li>
  <li>
   Document interactions accurately
  </li>
  <li>
   Coordinate with internal teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must reside in Georgia
  </li>
  <li>
   Authorized to work in the U.S
  </li>
  <li>
   Clear written English skills
  </li>
  <li>
   Basic computer proficiency
  </li>
  <li>
   Reliable internet connection
  </li>
  <li>
   Dependable and punctual
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   $17-$23 hourly pay
  </li>
  <li>
   Fully remote position
  </li>
  <li>
   Part-time or full-time options
  </li>
  <li>
   Paid onboarding training
  </li>
  <li>
   Supportive team environment
  </li>
  <li>
   Stable workload
   <br/>
   <br/>
  </li>
 </ul>
 Apply today to join Flowfox as a Customer Service Representative in Atlanta. Work remotely while supporting a fast-growing distribution team.
</div>


Customer Service Representative (Remote)

SBM Management Services

<div><h1 class="jobSectionHeader"><b>Title:</b></h1>
Operations Manager<p></p><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><p></p><p><b>
Job Overview</b></p><p>
Assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.</p><p></p><p><b>
Roles &amp; Responsibilities</b></p><p>
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.</p><ul><li><p>
May develop work schedules to ensure adequate service.</p></li><li><p>
Prepares schedules for service personnel, assigns personnel to routes and monitors compliance.</p></li><li><p>
Performs Inspections and evaluation of establishment for program compliance, i.e. safety, quality, and service.</p></li><li><p>
Helps monitor inventories supplies and equipment.</p></li><li><p>
May be assigned special projects to manage</p></li><li><p>
Investigates and promotes improved equipment and methods.</p></li><li><p>
Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.</p></li><li><p>
Assists with implementation and execution of policies and goals.</p></li><li><p>
Inspects plant and evaluates use of space and facilities.</p></li><li><p>
Assists with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts.</p></li><li><p>
Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.</p></li><li><p>
Assists with coordination of program specifications, requirements for proposals and contracts, and associated documents.</p></li><li><p>
Maintain a safe work environment for self and employees.</p></li><li><p>
Assists with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.</p></li><li><p>
Acts as liaison between company, customers, clients, employees, and subcontractors.</p></li><li><p>
Reviews correspondence concerning contractors and responds as appropriate.</p></li><li><p>
Establishes and maintains contact with contractors to ensure the smooth working of the contract process.</p></li><li><p>
Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.</p></li><li><p>
Assist with human resource concerns and issues.</p></li><li><p>
Some travel may be required for this position.</p></li></ul><p></p><p><b>
Qualification</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.</p><p></p><p><b>
Education and/ or Experience</b></p><p>
A.A. Degree required in Business Management, or a related field with 2+ years of experience; or equivalent combination of education and experience.
</p><p></p><p><b>Certificates, Licenses, Registrations</b></p><p>
CPR/AED/First Aid certification a plus</p><p>
Bilingual a plus</p><p>
May be required to have a valid driver&rsquo;s license.</p><p>
Completed all safety and task training certification.</p><p>
May be required to be forklift certified.</p><p></p><p><b>
Knowledge, Skills, and Abilities</b></p><p>
Bilingual a plus</p><p>
Ability to read and interpret instructions, procedures, manuals, and other documents.</p><p>
Strong verbal and written communication skills.</p><p>
Knowledge of cleaning methods and equipment and willing to share with team.</p><p>
Knowledge of the upkeep and care of the cleaning equipment.</p><p>
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.</p><p>
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.</p><p>
Knowledge of Microsoft Office and Computer Skills.</p><p>
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.</p><p>
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.</p><p></p><p><b>
Supervisory Responsibilities</b></p><p>
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.</p><p></p><p><b>
Physical Demands &amp; Work Environment</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.</p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</p><p></p><p><b>
Compensation</b>: $70,000-$80,000 per year</p><p></p><h1 class="jobSectionHeader"><b>
Benefits:</b></h1><p></p><p>
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:</p><p>
www.sbmmanagement.com/careers Careers &ndash; SBM</p><p></p><p><b><i>
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.</i></b></p></div>

Operations Manager

The Home Depot

<div><p><b>Position Purpose:</b></p><p>
The Pro Sales Representative works to build strong relationships with our Pro customers and executes a sales strategy to profitably grow sales for assigned accounts to support the organization's goals and increases the company's market share. This role is responsible for managing the full sales cycle of a designated portfolio, both existing and new, by identifying sales opportunities, managing a sales pipeline, and achieving assigned sales goals and gross margin targets. The Pro Sales Representative drives sales growth by proactively prospecting and engaging both new and existing B2B customers through high outbound activity, including cold calls, outreach initiatives. The Pro Sales Representative is also responsible for negotiating projects, developing tailored solutions to meet customer needs, closing sales, and resolving issues effectively and in a timely manner. The Pro Sales Representative must demonstrate broad product and services knowledge and utilize comprehensive business acumen and a knowledge of other functional departments to support the growth of their portfolio and effectively collaborate with cross-functional partners.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
10% - Customer Review and Development - Engage with sales leadership to review sales calls, provide account insights and sales plan opportunities with manager. Participate in training sessions focused on product knowledge (including, but not limited to, building supplies, construction jobs, etc.), process improvements, and strategic initiatives.</li><li>
30% - Inbound Customer Engagement and Sales Growth - Resolve order and delivery issues with a professional support team. Resolve customer challenges by investigating problems and developing sustainable and scalable solutions in collaboration with the in-store Pro Sales teams and Pro Support team. Transact and tender, when necessary, with a professional support team. Follow-up on completed orders for feedback.</li><li>
60% - Outbound Customer Engagement and Sales Growth - Research accounts, identify key players and generate interest. Achieve prospecting and sales goals effectively and consistently by proactively adjusting to market changes, closing sales and achieving sales plan. Source new sales opportunities through ongoing prospecting via inbound lead follow-up and outbound warm/hot and cold calling. Drive incremental sales growth with assigned customer portfolio. Execute sales strategy by introducing both new and existing customers to our current capabilities, ensuring they understand how these solutions align with their specific needs. Strategically build and maintain strong customer relationships to foster long-term partnerships by understanding and anticipating customer needs, offering custom solutions while effectively communicating competitive strengths. Effectively communicate competitive strengths and develop strategic goals to acquire incremental business.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically reports to the Pro Sales Representative Manager</li><li>
This Position has 0 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul><p><b><br>
Physical Requirements:
</b></p><ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:
</b></p><ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li></ul><p><b><br>
Preferred Qualifications:
</b></p><ul><li>Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Retail, proven inside sales or telephone sales experience
</li><li>Experience working with Salesforce.com or similar CRM
</li><li>Understanding and application of strategic planning to identify, target and execute plans for sales growth</li><li>
Highly motivated</li><li>
Understanding and application of strategic planning to identify, target and execute plans for sales growth in areas like building supplies, construction, and lumber</li></ul><p><b><br>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Preferred Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
2</li></ul><p><b><br>
Preferred Years of Work Experience:
</b></p><ul><li>3</li></ul><p><b><br>
Minimum Leadership Experience:
</b></p><ul><li>None</li></ul><p><b><br>
Preferred Leadership Experience:
</b></p><ul><li>None</li></ul><p><b><br>
Certifications:</b></p>
None<br>
<ul><li>
</li></ul><p><b>Competencies:
</b></p><ul><li>Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Pro Sales Representative - Atlanta (Bilingual)

Avacend Inc

<div>
 <p>
  Description:
 </p>
 <p>
  Job Title: Customer Service Coordinator
 </p>
 <p>
  Location: Office Based (min 3 days) in Atlanta, Weekend Rotations required for customer support and downtime support &ndash; 3 days weekday onsite, M &amp; F, Saturday and Sunday remote work..
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  &bull; - **Customer Support and Issue Resolution: **
 </p>
 <p>
  - Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries.
 </p>
 <p>
  - Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues.
 </p>
 <p>
  - Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients.
 </p>
 <p>
  - Monitor downtime on equipment and perform proactive outbound call to operators
 </p>
 <p>
 </p>
 <p>
  &bull; **Subject Matter Expert for Back-end support: **
 </p>
 <p>
  - Manage Grid 2.0 for correct machine set up and reporting
 </p>
 <p>
  - Support technicians in commissioning and equipment set up
 </p>
 <p>
  - Escalate issues to the international helpline for resolution
 </p>
 <p>
  - Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers
 </p>
 <p>
  - Support master data updates from our equipment fleet and customer base
 </p>
 <p>
  &bull; **Service provider SLA: **
 </p>
 <p>
  - Monitor open service calls and work with service providers and a fast resolution from open calls within SLA guidelines.
 </p>
 <p>
  - Report on SLA performance per customer or service provider on a monthly basis
 </p>
 <p>
  - Review parts usage and provide data for supply chain to minimize service interruptions in the field
 </p>
 <p>
  - Continuously review processes and adapt based on the growth of the company, Create service bulletins and support documents in the form of videos, checklists or virtual refresher classes.
 </p>
 <p>
  - Process and review warranty claims with OEM&rsquo;s
 </p>
 <p>
  - Create WO&rsquo;s for service providers
 </p>
 <p>
  - monitor and execute PM schedules with our service providers
 </p>
 <p>
 </p>
 <p>
  &bull; ** Sales Support Functions: **
 </p>
 <p>
  - Support trade shows, customer field trials and market visits if needed
 </p>
 <p>
  - Support customer roll outs in liaison with the sales team, marketing, supply chain
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  &bull; High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred.
 </p>
 <p>
  &bull; Proven experience in customer service, field service operations and technical support from technicians and our customers
 </p>
 <p>
  &bull; Excellent communication and interpersonal skills.
 </p>
 <p>
  &bull; Strong organizational and multitasking abilities.
 </p>
 <p>
  &bull; Computer skills to work with specific Costa software
 </p>
 <p>
  &bull; Proficiency in Microsoft Office Suite and salesforce applications- preferred
 </p>
 <p>
  &bull; Ability to work independently and as part of a team.
 </p>
 <p>
  &bull; Attention to detail and a proactive approach to problem-solving.
 </p>
</div>


Customer Service Coordinator

River City Equipment Rental & Sales Inc

<div><div><div>Empower Rental Group is hiring an <b>Outside Sales Representative</b> in the Greater Atlanta area!</div></div><div><div>
Empower Rental Group is a 36-location equipment rental company operating across the Southeast with over <b>$300 million in OEC</b>. Since launching in 2021, we have grown rapidly and continue to take market share. We are not maintaining &mdash; we are expanding.</div></div><div><div>
We are looking for a driven, competitive sales professional to help accelerate growth in the Atlanta market. This role is not for someone who wants to &ldquo;manage a territory.&rdquo; It is for someone who wants to build one.</div></div><p>
</p><div><div><b>Compensation:</b></div></div><div><div>
This is a performance-driven role built for top producers.</div></div><div><div>
We offer:</div></div><ul><li><div>
A strong income guarantee to provide stability while you ramp</div></li><li><div>
An industry-leading base salary that reflects the level of talent we expect</div></li><li><div>
A truly unlimited commission structure &mdash; no caps, no ceilings</div></li></ul><div><div>
If you are confident in your ability to take market share, build relationships, and drive revenue, your income will reflect it. High performers will be rewarded accordingly.</div></div><p>
</p><div><div><b>Benefits:</b></div></div><div><div>
Full-time employees are eligible for benefits on the first of the month following hire. Our comprehensive package includes:</div></div><ul><li><div>
Medical, Dental, and Vision plans</div></li><li><div>
401(k) with company match</div></li><li><div>
Health Savings Account (HSA)</div></li><li><div>
Employer-paid life insurance benefit with a &quot;buy-up&quot; option</div></li><li><div>
Voluntary life, accident, and long-term Disability options</div></li><li><div>
Employer-paid STD Disability benefit</div></li><li><div>
Employee Assistance Program (EAP)</div></li><li><div>
Paid Parental leave</div></li><li><div>
Paid time off and paid holidays</div></li><li><div>
Employee Referral program</div></li><li><div>
Employee Sharing Program</div></li><li><div>
Retirement
</div></li></ul><p></p><div><div><b>What We Expect</b></div></div><div><div>
Our Outside Sales Representatives are held to a high standard. This is a growth role inside a growth company. If you are not motivated to excel, compete, and consistently exceed expectations, this is not the right fit.</div></div><div><div>
We expect:</div></div><ul><li><div>
Proven sales results</div></li><li><div>
Relentless prospecting and territory development</div></li><li><div>
The ability to uncover and close near-term opportunities</div></li><li><div>
Accountability for activity, pipeline, and results</div></li><li><div>
The perseverance to win &mdash; especially when it&rsquo;s difficult</div></li></ul><div><div>
We are aggressively growing market share. For the right candidate, this means real responsibility, real opportunity, and real income potential.</div></div><div><div>
If you are competitive, disciplined, and ready to build something meaningful in the Atlanta market, we want to talk.</div></div><p>
</p><div><div><b>Summary</b></div></div><div><div>
The Outside Sales Representative works cooperatively with other members of the team to introduce and sell products and services to new and established customers as well as service existing accounts. Outside Sales Representatives introduce and sell our products and services to new and established customers by making cold calls, both in person and on the phone and in other interactions. This position requires a hunter attitude and a strong drive to win.
</div></div><p></p><div><div><b>Responsibilities include, but are not limited to:</b></div></div><ul><li><div>
Identifying, contacting, and qualifying new prospects.</div></li><li><div>
Responding to customer calls.</div></li><li><div>
Tracking and following up on existing quotes.
</div></li><li><div>Assisting with project execution tasks such as answering questions about administration, delivery, or invoicing.
</div></li><li><div>This position requires a large volume of outbound, cold calls, and cold calling physical locations.
</div></li><li><div>Meet revenue quotas as assigned.
</div></li><li><div>Prepare and submit activity reports and forecasts as requested.
</div></li><li><div>Update and maintain the CRM database to include but not be limited to customer account contact names, addresses, phone numbers, email addresses, past and future sales activities, and any and all notes regarding the account&rsquo;s business opportunity.
</div></li><li><div>Maintain all prospective customer data in the CRM Database and use the information contained therein as the sole source for prospective customers and interactions.
</div></li><li><div>Stays within prescribed budgetary cost requirements.</div></li><li><div>
Communicates frequently with the customer.</div></li><li><div>
Maintains a safe work environment.</div></li><li><div>
Performs job functions safely at all times.</div></li><li><div>
Participates in all safety meetings.</div></li><li><div>
Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.</div></li><li><div>
Performs other related duties as assigned.</div></li></ul><div><div><b>
Job Requirements:</b></div></div><ul><li><div>
Highly motivated sales professional who can operate within the guidelines assigned.</div></li><li><div>
High energy with a customer service attitude is a must.</div></li><li><div>
Exceptional communication, presentation, and persuasion skills.</div></li><li><div>
Positive professional attitude.
</div></li><li><div>Proficient level of computer skills, including Word, PowerPoint, Excel, and Outlook.
</div></li><li><div>Must demonstrate competence and fearless ability to perform cold calls and prospecting.
</div></li><li><div>Advanced networking and relationship development skills. Comfortable with Consultative and/or Enterprise Sales Techniques. Have advanced selling skills.
</div></li><li><div>Ability to forecast and manage various opportunities/prospects simultaneously.
</div></li><li><div>Excellent time management skills.
</div></li><li><div>Able to work in a fast-paced, entrepreneurial environment.
</div></li><li><div>Exceptional verbal and written communication skills.
</div></li><li><div>Possess decision-making, problem-resolution, and creative thinking skills.
</div></li><li><div>Able to multi-task activities with shifting priorities.
</div></li></ul><p></p><div><div>Empower Rental Group is an Equal Opportunity Employer</div></div></div><p></p>

Outside Sales Representative - ATL

<div><h1 class="jobSectionHeader"><b>Title:</b></h1>
Custodian<p></p><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><p></p><p><b>
Job Overview</b></p><p>
The Custodian is responsible for the cleanliness and sanitation of all areas assigned.</p><p></p><p><b>
Roles &amp; Responsibilities</b></p><p>
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.</p><ul><li><p>
Perform janitorial duties</p></li><li><p>
Perform all duties listed on the daily schedule</p></li><li><p>
Perform Hazardous Waste responsibilities including collecting, classifying, sorting, storing, shipping and receiving, labeling, cleaning, recycling, packaging of special and hazardous waste.</p></li><li><p>
Operate motorized cleaning equipment</p></li><li><p>
Maintain daily upkeep of assigned area</p></li><li><p>
Report incidents and hazardous conditions to supervisor</p></li><li><p>
Comply with safety rules, policies, and procedures</p></li><li><p>
Stop at risk behavior of others and self</p></li><li><p>
Perform work assignments in a team with other employees</p></li><li><p>
Perform repetitive tasks</p></li><li><p>
Maintain clean work area</p></li><li><p>
Follow all protocols, company procedures, policies, and rules</p></li><li><p>
Take direction and respond to supervision</p></li><li><p>
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner</p></li><li><p>
Fill in during staff shortage</p></li><li><p>
Support shift lead in completing punch-list items</p></li><li><p>
Use proper personal protective equipment</p></li><li><p>
Present a professional appearance and conduct</p></li><li><p>
Understand customer service and satisfaction</p></li><li><p>
Understand reporting systems, and of the environment</p></li></ul><p></p><p><b>
Qualification</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.</p><p></p><p><b>
Education and/ or Experience:</b> No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.</p><p></p><p><b>
Certificates, Licenses, Registrations: </b>May be required to have a valid driver&rsquo;s license. Completed all safety and task training certification. May be required to be forklift certified.</p><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p>
Bilingual a plus</p><p>
Ability to read and interpret instructions, procedures, manuals, and other documen</p><p>
Strong verbal and written communication skills</p><p>
Knowledge of cleaning methods and equipment and willing to share with team</p><p>
Knowledge of the upkeep and care of the cleaning equipment</p><p>
Knowledge of cleaning compounds and chemicals, and their safe, efficient use</p><p></p><p><b>
Supervisory Responsibilities</b></p><p>
This position has no supervisory responsibilities.</p><p></p><p><b>
Physical Demands &amp; Work Environment</b></p><ul><li><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.</p></li><li><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</p></li></ul><p><b><br>
Compensation</b>: $22.50-$23.50 per hour</p><p><b>
Shift</b>: On-Call<br>
Monday-Friday 7:00AM-3:30PM<br>
Monday-Friday 10:30AM-7:00PM</p><p></p><h1 class="jobSectionHeader"><b>
Benefits:</b></h1><p></p><p>
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:</p><p>
www.sbmmanagement.com/careers Careers &ndash; SBM</p><p></p><p><b><i>
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.</i></b></p></div>

Custodian

Brasfield & Gorrie

<div><div>The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.</div><div></div><div><br>
This key role is based <b>on-site</b> in our corporate office in Atlanta, Georgia.</div><div></div><div><b><br>
Key Responsibilities</b>:</div><ul><li><b>
Deliver Exceptional Service:</b> Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system</li><li><b>
Remote Assistance: </b>Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.</li><li><b>
Business</b> <b>Partnership</b>: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&amp;G technology users and the IT department.
</li><li><b>Critical Thinking:</b> Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.</li><li><b>
Trend</b> <b>Analysis</b> <b>and</b> <b>Improvement</b>: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.</li><li><b>
Onboarding</b> <b>Experience</b>: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.</li><li><b>
Systems</b> <b>Maintenance</b>: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
</li><li><b>Knowledge</b> <b>Management</b>: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.</li><li><b>
Software</b> <b>Installation</b> <b>Support</b>: Assist employees with software installations using elevated admin privileges.</li><li><b>
Ticket</b> <b>Management</b>: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.</li></ul><br>
<ul><li>
Bachelor&rsquo;s degree in MIS, IT, or related field required</li><li>
1-3 years of experience in a customer-focused IT support role</li><li>
Proficiency with Windows OS and Microsoft Office preferred</li></ul><div><b>
Skills and Attributes:</b></div><ul><li>
Excellent empathy, active listening, and resiliency</li><li>
Finds fulfillment in their work through serving others.</li><li>
Self-motivated with a hungry work ethic.</li><li>
Proactive approach to problem-solving.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Strong written and verbal communication skills.</li><li>
Committed to learning, continuous improvement, and seeks feedback.</li><li>
Calm under pressure with the ability to alleviate tension in high-stress situations.</li><li>
Exhibits professionalism in communication, personal appearance, and etiquette.</li><li>
Ability to identify, prioritize, and respond to incoming work based on impact and urgency</li></ul><div><b>
Our Vision in IT</b>:<br>
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.</div><div></div><div><i><br>
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div>

IT Support Technician - Service Desk

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