application support specialist, (consultant, business & product delivery)

business analyst, (consultant, business & product delivery)

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application support specialist, (consultant, business & product delivery) Jobs in Baltimore

business analyst / agile delivery lead Jobs in Baltimore

business analyst / agile delivery lead

business analyst, (consultant, business & product delivery) Jobs in Baltimore

financial analyst

business analyst agile delivery lead

Turning Point Global Solutions

<div><div><p>Turning Point Global Solutions is seeking a <b>Business Analyst / Agile Delivery Lead</b> to play a central role in the delivery of a cloud-based system for the Maryland State Department of Education (MSDE).
</p><p>The Business Analyst / Agile Delivery Lead will be the engine behind requirements definition, stakeholder engagement, and technical specification for this complex, multi-user marketplace platform. Working across the MSDE, multiple associated stakeholders, and the TurningPoint technical team, the Business Analyst / Agile Delivery Lead translates diverse stakeholder needs into clear, actionable user stories, functional specifications, and acceptance criteria that drive Agile delivery.</p>
<p><b>
Location</b>: Hybrid; Baltimore, Maryland</p>
</div>
<h3 class="jobSectionHeader"><b>Key Impacts Include</b></h3><div>
<ul><li>Lead requirements elicitation through stakeholder interviews, workshops, and user research with MSDE, multiple associated organizations, and system administrators.</li>
<li>Translate business needs into detailed functional and non-functional requirements, user stories, use cases, and acceptance criteria aligned to the client system feature set.</li>
<li>Own and maintain the Requirements Traceability Matrix (RTM) using the client DoIT template, ensuring traceability from requirements through design, development, and testing across all development increments.</li>
<li>Drive backlog grooming and sprint planning sessions; work closely with the PM and development team to prioritize features and resolve requirements ambiguities.</li>
<li>Support development of the System Design Document (SDD), including system requirements, UI/UX specifications, data dictionary, and processing logic documentation.</li>
<li>Support UX framework definition including information architecture, navigation schema, wireframes, and design concepts for producer, multiple client organizations, and administrator user personas.</li>
<li>Facilitate design review presentations with key evaluation personnel for feedback and concurrence on design parameters.</li>
<li>Support development of the UAT Plan and test cases in collaboration with MSDE stakeholders; provide technical and non-technical support during UAT execution.</li>
<li>Document the User Access Matrix covering all user roles and required permission levels.</li>
<li>Contribute to training materials, user manuals, and online help documentation; support development of the Training Plan and train-the-trainer curriculum.</li>
<li>Identify and document integration requirements for external systems including client procurement systems and producer platform plug-ins.</li>
<li>Maintain clear, professional documentation in MS Office formats meeting Maryland DoIT minimum deliverable quality standards.</li>
</ul></div><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h3><div>
<p><b>
Required Qualifications</b></p>
<ul>
<li>5+ years of business analysis experience on complex IT systems, preferably web-based platforms, marketplaces, or e-commerce systems within a state government environment.
</li><li>Prior experience with similar systems in state government environments.
</li><li>Strong requirements elicitation skills including stakeholder interview facilitation, workshop facilitation, and process mapping.</li>
<li>Demonstrated experience working in Agile environments: user story writing, backlog grooming, sprint ceremonies, and Agile documentation practices.</li>
<li>Agile certification: CSM, PSM, SAFe, or DASM.</li>
<li>Experience producing formal government IT deliverables including RTMs, System Design Documents, UAT plans, and training documentation.</li>
<li>Experience working with multi-stakeholder environments involving government agencies, end users, and technical teams simultaneously.</li>
<li>Strong written communication skills; ability to produce clear, well-organized documentation meeting professional quality standards.</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>CBAP (Certified Business Analysis Professional) or PMI-PBA certification.</li>
</ul></div><h3 class="jobSectionHeader"><b>What&rsquo;s In It For You?
</b></h3><div><p><b>We understand that our team members are our greatest asset. That&rsquo;s why we offer:</b></p>
<ul>
<li>Competitive salary with annual performance bonus, and annual merit increases.</li>
<li>Comprehensive health benefits fully funded by the company for employees.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off plus holidays.</li>
<li>Professional development opportunities.</li>
<li>A collaborative and inclusive work culture.</li>
</ul>
<p>In compliance with pay transparency requirements, the salary range for this role is $115,000 to $125,000. This salary is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.
</p>Ready to make your next career move? <b>Apply today</b> to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!</div><h3 class="jobSectionHeader"><b>
About Turning Point Global Solutions LLC
</b></h3><div><div>Turning Point Global Solutions is a growing information technology services company that caters to federal, state and local government organizations, and commercial clients.</div><br>
<div></div>
<div>
At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.</div><br>
<div></div>
<div>
The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.</div><br>
<div></div>
<div>
We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.</div><br>
<div></div>
<div>
Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.</div><br>
<div></div>
<div>
TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.</div><br>
<div></div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Business Analyst / Agile Delivery Lead

Fearless

<div></div><div><div><div>Category: Product Management &amp; Strategy</div></div><div><div>
reqId: P-100147</div></div><div>
Posted Date: 03/25/2026</div><div><div>
Work Environment: Hybrid</div></div><div><div>
Exempt</div></div><div><div>
widget: Full Time</div></div><div><div>
Location: Baltimore, Maryland, United States</div></div><div><div>
Public Trust</div></div><div></div><div><div>
Up to 10% Travel</div></div></div><div></div>
<br><div><b>Job Requirements<br>
</b><br>
<p><b>Business Analyst (Consultant, Business &amp; Product Delivery)</b></p><p></p><p><br>
Fearless is seeking a Business Analyst to support a large-scale federal workforce training and learning management program. This role is responsible for translating complex stakeholder needs into clear, actionable requirements that drive platform enhancements, training delivery, and data reporting across a national system.</p><p></p><p><br>
The Business Analyst operates at the intersection of business, technology, and training,</p><p>
working closely with federal stakeholders, engineers, and instructional design teams to</p><p>
ensure that solutions align with mission objectives and user needs. This role requires</p><p>
someone who is analytical, detail-oriented, and comfortable navigating complex workflows in</p><p>
a structured federal environment.</p><p></p><p><br>
We are looking for someone who can bring clarity to ambiguity, ensure requirements are</p><p>
well-defined, and support delivery teams in building solutions that are both technically sound</p><p>
and operationally effective.</p><p></p><p><b><br>
At Fearless</b>, this Consultant role requires versatility and collaboration across teams and stakeholders to maximize value delivery and adoption. The role ensures alignment of product strategy with client goals, facilitates agile ceremonies and continuous improvement, and provides critical business and functional analysis to deliver high-quality, user-centered solutions. <b>This role will possess and/or develop the skills</b> <b>to be able to span the domains of product management, scrum leadership, and business analyst at a practical application level of proficiency .</b> <b>This Consultant role will work on projects that allow them to</b> support agile software development teams and client organizations.</p><p></p><p><b><br>
Your Responsibilities in this Role:</b></p><ul><li>
Gather, analyze, and document business and functional requirements from federal stakeholders, including program leadership, training teams, and system users.</li><li>
Translate requirements into user stories, acceptance criteria, and functional specifications aligned with Agile delivery practices.</li><li>
Support backlog development and prioritization in collaboration with the Program Manager, Scrum Master, and technical teams.</li><li>
Map and analyze business processes and workflows related to Learning Management Systems (LMS), training delivery, reporting, and user interactions.</li><li>
Serve as a liaison between stakeholders and technical teams, ensuring requirements are clearly understood and implemented as intended.</li><li>
Support development and validation of reporting requirements, including dashboards, analytics, and data outputs used for program oversight.</li><li>
Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.</li><li>
Assist in testing and validation activities by ensuring solutions meet defined requirements and acceptance criteria.</li><li>
Identify gaps, inefficiencies, and opportunities for process improvement across platform operations and training workflows.</li><li>
Document system functionality, workflows, and requirements to support transparency, traceability, and knowledge transfer.</li><li>
Collaborate with UI/UX and instructional design teams to ensure solutions align with user needs and training objectives.</li><li>
Support Survey and Data Analytics requirements including online survey support and delivery</li><li>
Support Course Activity Reporting requirements, defining formats and data elements for monthly reports exportable in PDF, XLS, and CSV</li><li>
Facilitate workgroup meetings related to course analysis, development, revision, and maintenance</li><li>
Support archiving management requirements, ensuring comprehensive living inventory/archive requirements are documents for application source files, learner records, and course materials.</li><li>
Support COOP Requirements documentation including redundancy plans, data migration plans, backup and restoration plans, and personnel assignments.</li></ul><p><b>
Place of Performance &amp; Travel Requirements</b></p><ul><li>
While this role is primarily remote, the individual must be available to attend in-person customer meetings at the client&rsquo;s headquarters in Baltimore, Maryland, as needed.</li><li>
The individual in this role will support approximately three in-person events annually within the greater Baltimore metropolitan area. These events range from one to five days in length and require full on-site participation.</li></ul><p></p><p><b><br>
The Impact You Will Create in this Role:</b></p><p><b>
Fearless Impact:</b></p><ul><li>
Collaborates with cross functional teams</li><li>
Earn the trust of your customer and teammates by delivering world class services.</li><li>
Be reliable completing assigned objectives on time.</li><li>
Alert your teammates and supervisor immediately when you think a deliverable is at risk.</li><li>
Gather intelligence and listen to what your client, other people within the customer&rsquo;s organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it&rsquo;s good, bad or just informational).</li></ul><p><b>
Fearless Customer Impact:</b></p><ul><li>
Deliver high-value products that align client goals, user needs, and business outcomes through effective product strategy, backlog management, and agile delivery.</li><li>
Enable teams to achieve predictable, high-quality results by facilitating collaboration, removing obstacles, and fostering continuous improvement and offering innovative solutions..</li><li>
Provide actionable insights and innovative solutions by translating stakeholder requirements into clear priorities, leveraging data, and applying best practices in product management and agile execution.</li><li>
Serve as a trusted advisor in your area of expertise</li></ul><br>
<b>
Work Experience<br>
</b><br>
<p><b>PROJECT SKILL AND EXPERIENCE REQUIREMENTS</b></p><ul><li>
Minimum of 7 years of experience as a Business Analyst supporting federal or large-scale enterprise programs.</li><li>
Proven experience gathering and documenting requirements in Agile delivery environments.</li><li>
Experience developing user stories, acceptance criteria, and functional documentation for technical teams.</li><li>
Experience analyzing and documenting business processes, workflows, and system interactions.</li><li>
Familiarity with Learning Management Systems (LMS), training platforms, or workforce development programs is highly desirable.</li><li>
Experience supporting data reporting, dashboards, or analytics initiatives is preferred.</li><li>
Experience working in federal environments and supporting government stakeholders is highly desirable.</li><li>
Strong understanding of Agile methodologies and experience working within Scrum or similar frameworks.</li><li>
Excellent communication skills with the ability to engage both technical and non-technical stakeholders.</li><li>
Strong analytical and problem-solving skills with attention to detail and accuracy.</li><li>
Experience using tools such as Jira, Confluence, or similar platforms for requirements tracking and documentation is preferred.</li><li>
Bachelor&rsquo;s degree in Business, Information Systems, Computer Science, or related field is required.</li><li>
Ability to obtain and maintain Public Trust clearance.</li></ul><p></p><p><b><br>
Fearless Skills and Competencies</b></p><ul><li>
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.</li><li>
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>
Ownership &amp; Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.</li></ul><p><b>
Required Level of Proficiency:</b></p><ul><li>
Practical Application: You can complete tasks in required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to sit for extended periods while working on a computer or during meetings.</li><li>
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.</li><li>
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul><br>
<b>
Benefits<br>
</b><br>
<p><b>Life at Fearless</b></p><p>
We&rsquo;re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better&mdash;for everyone.</p><p>
But great tech is just part of the story. What really makes us <b>Fearless</b> is our <b>Purple Culture</b>.</p><p></p><p><b><br>
What Makes Us Purple?</b></p><p>
Being Purple means you:</p><ul><li>
Are valued as a whole person&mdash;not just a job title</li><li>
Get matched with work that plays to your strengths and passions</li><li>
Are supported by coaches, not micromanagers</li><li>
Have the autonomy and clarity to make decisions and drive impact</li><li>
Join a community that celebrates equity, curiosity, and innovation</li><li>
Do work that matters&mdash;every day</li></ul><p>
We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work&mdash;while making space for what matters to you outside of it.</p><p></p><p><br>
We&rsquo;re proud to be an equal opportunity employer. At Fearless, we&rsquo;re building a workplace that welcomes and respects everyone&mdash;across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p><b><br>
Compensation at Fearless</b></p><p>
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.</p><p></p><p><br>
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless &mdash; regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate &mdash; is consistently paid fairly based on alignment to the needs and requirements of the role.</p><p></p><p><b><br>
The salary range for this position is:</b></p><p>
Minimum Salary: $85,832</p><p>
Salary Midpoint: $111,581</p><p>
Maximum Salary: $139,477</p><p>
Hiring Range for Role: $85,832 - $106,500</p><ul><li><i>This position is eligible for a discretionary bonus based on individual and company performance criteria.</i></li></ul><p></p><p><b><br>
Benefits at Fearless</b></p><p>
At Fearless, we take care of our team&mdash;because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.</p><p></p><p><br>
For Full-Time Team Members (Starting Day One):</p><ul><li>
Flexible, life-friendly schedules</li><li>
100% coverage for our medical HSA plan + HSA contributions</li><li>
Dental &amp; vision covered 100% for you and your dependents</li><li>
Competitive premiums for HMO/PPO and dependent coverage</li><li>
401(k) with 4% match &amp; immediate vesting</li><li>
Paid Parental Leave and 12 weeks paid FMLA</li><li>
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>
Up to 15 days for Jury Duty and Bereavement Leave</li><li>
Education, wellness, and tech allowances</li><li>
Referral bonus: $6K&ndash;$12K for each successful referral</li><li>
Pet insurance &amp; discount plans</li><li>
Employee Assistance Program (EAP)</li><li>
Legal support, life insurance, disability coverage</li></ul><p></p><p><b><br>
Reasonable Accommodations</b></p><p>
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.</p><p></p><p><b><br>
So, What&rsquo;s Next?</b></p><p>
We&rsquo;ve refined our hiring approach to make sure every team member is a great fit for Fearless&mdash;and that we&rsquo;re a great fit for you, too. If there&rsquo;s alignment, we&rsquo;ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:</p><p></p><p><br>
Introductory Interview</p><p>
You'll connect with a recruiter to:</p><ul><li>
Build rapport and get to know each other</li><li>
Review your experience and skills</li><li>
Talk through salary expectations and role details</li><li>
Set expectations for the rest of the process</li></ul><p>
Skills + Business Fit Interview</p><p>
This is where we dig deeper to:</p><ul><li>
Review findings from any technical assessments</li><li>
Walk through situational and values-based questions</li><li>
Explore how your approach aligns with Fearless culture and project needs</li></ul><p>
Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.</p></div>

Business Analyst, (Consultant, Business & Product Delivery)

<div></div><div><div><div>Category: Program Delivery</div></div><div><div>
reqId: P-100144</div></div><div>
Posted Date: 03/24/2026</div><div><div>
Work Environment: Hybrid</div></div><div><div>
Exempt</div></div><div><div>
widget: Full Time</div></div><div><div>
Location: Baltimore, Maryland, United States</div></div><div><div>
Public Trust</div></div><div></div><div><div>
Up to 10% Travel</div></div></div><div></div>
<br><div><b>Job Requirements<br>
</b><br>
<p><b>Scrum Master (Consultant, Business &amp; Product Delivery)</b></p><p></p><p><br>
Fearless is seeking a Scrum Master to support delivery of a large-scale federal workforce training and learning management program. This role sits at the center of day-to-day execution, ensuring that cross-functional teams are aligned, unblocked, and delivering consistent value in a structured Agile environment.</p><p>
The Scrum Master plays a critical role in translating program priorities into actionable work, maintaining team momentum, and reinforcing disciplined delivery practices across technical, instructional, and operational workstreams. This position requires someone who is highly organized, detail-oriented, and proactive who can anticipate friction, remove obstacles, and keep teams focused without creating unnecessary process overhead.</p><p></p><p><br>
This is not just a facilitator role. We are looking for someone who takes ownership of delivery flow, understands how complex programs operate, and can balance Agile practices with the realities of federal program expectations.</p><p></p><p><b><br>
At Fearless</b>, this Consultant role requires versatility and collaboration across teams and stakeholders to maximize value delivery and adoption. The role ensures alignment of product strategy with client goals, facilitates agile ceremonies and continuous improvement, and provides critical business and functional analysis to deliver high-quality, user-centered solutions. <b>This role will possess and/or develop the skills</b> <b>to be able to span the domains of product management, scrum leadership, and business analyst at a practical application level of proficiency .</b> <b>This Consultant role will work on projects that allow them to</b> support agile software development teams and client organizations.</p><p></p><p><b><br>
Your Responsibilities in this Role:</b></p><ul><li>
Facilitate Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives, ensuring consistency and effectiveness across teams.</li><li>
Maintain and manage team backlogs in coordination with product owners, business analysts, and program leadership, ensuring alignment with program priorities and contractual objectives.</li><li>
Create and maintain a reasonably detailed Project Work Plan (PWP) in collaboration with the Program Manager.</li><li>
Track and report on Agile delivery metrics (velocity, sprint progress, burndown, blockers) to support transparency and data-driven decision-making.</li><li>
Identify, escalate, and help resolve impediments that impact team productivity, coordinating across technical, instructional design, and operational teams as needed.</li><li>
Support coordination across multiple workstreams including LMS operations, training development, help desk activities, and platform enhancements.</li><li>
Ensure user stories, acceptance criteria, and tasks are clearly defined, actionable, and aligned with stakeholder expectations.</li><li>
Promote adherence to Agile best practices while tailoring processes to meet federal program requirements and reporting structures.</li><li>
Coordinate dependencies across teams and support integration of deliverables into the broader program schedule.</li><li>
Maintain documentation of sprint artifacts, decisions, and action items to ensure traceability and continuity.</li><li>
Collaborate closely with the Program Manager to ensure alignment between day-to-day execution and overall program strategy.</li><li>
Foster a team environment that emphasizes accountability, continuous improvement, and open communication</li></ul><p><b>
Place of Performance &amp; Travel Requirements</b></p><ul><li>
While this role is primarily remote, the individual must be available to attend in-person customer meetings at the client&rsquo;s headquarters in Baltimore, Maryland, as needed.</li><li>
The individual in this role will support approximately three in-person events annually within the greater Baltimore metropolitan area. These events range from one to five days in length and require full on-site participation.</li></ul><p><b>
The Impact You Will Create:</b></p><p><b>
Fearless Impact:</b></p><ul><li>
Collaborates with cross functional teams</li><li>
Earn the trust of your customer and teammates by delivering world class services.</li><li>
Be reliable completing assigned objectives on time.</li><li>
Alert your teammates and supervisor immediately when you think a deliverable is at risk.</li><li>
Gather intelligence and listen to what your client, other people within the customer&rsquo;s organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it&rsquo;s good, bad or just informational).</li></ul><p><b>
Customer Impact:</b></p><ul><li>
Deliver high-value products that align client goals, user needs, and business outcomes through effective product strategy, backlog management, and agile delivery.</li><li>
Enable teams to achieve predictable, high-quality results by facilitating collaboration, removing obstacles, and fostering continuous improvement and offering innovative solutions..</li><li>
Provide actionable insights and innovative solutions by translating stakeholder requirements into clear priorities, leveraging data, and applying best practices in product management and agile execution.</li><li>
Serve as a trusted advisor in your area of expertise</li></ul><br>
<b>
Work Experience<br>
</b><br>
<p><b>Project Specific Qualifications:</b></p><ul><li>
Minimum of 7 years of experience supporting Agile delivery in federal or large-scale enterprise environments.</li><li>
Demonstrated experience serving as a Scrum Master or Agile Project Coordinator for cross-functional teams, including technical and non-technical workstreams.</li><li>
Experience managing Agile tools such as Jira, Azure DevOps, or similar platforms for backlog tracking and reporting.</li><li>
Strong understanding of Agile frameworks (Scrum, Kanban) and ability to apply them in structured, compliance-driven environments.</li><li>
Experience coordinating work across multiple teams and managing interdependencies in complex programs.</li><li>
Familiarity with Learning Management Systems (LMS), instructional design workflows, or workforce training programs is preferred.</li><li>
Experience supporting federal clients and working within government delivery environments is highly desirable.</li><li>
Strong organizational skills with the ability to manage competing priorities and maintain attention to detail.</li><li>
Excellent communication and facilitation skills, with the ability to engage both technical teams and non-technical stakeholders.</li><li>
Experience supporting reporting requirements and performance tracking in a federal contract environment is a plus.</li><li>
Project Management Professional (PMP) certification is preferred.</li><li>
Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification is preferred.</li><li>
Bachelor&rsquo;s degree in Business, Information Systems, Project Management, or related field is required.</li><li>
Ability to obtain and maintain Public Trust clearance.</li><li>
Experience supporting reporting requirements and performance tracking in a federal contract environment is a plus.</li><li>
Project Management Professional (PMP) certification is preferred.</li><li>
Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification is preferred.</li><li>
Bachelor&rsquo;s degree in Business, Information Systems, Project Management, or related field is required.</li><li>
Ability to obtain and maintain Public Trust clearance.</li></ul><p><b>
Skills and Qualifications We Require at Fearless:</b></p><p>
At Fearless, we seek candidates who blend technical know-how with sharp problem-solving and advisory skills to drive real impact in the communities we serve. Here are the key qualifications for this role.</p><br>
<p></p><ul><li>
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.</li><li>
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>
Ownership &amp; Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.</li></ul><p></p><p><b><br>
Physical Requirements:</b></p><ul><li>
Ability to sit for extended periods while working on a computer or during meetings.</li><li>
Must be able to travel occasionally to client sites or company meetings.</li><li>
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul><br>
<b>
Benefits<br>
</b><br>
<p><b>Life at Fearless</b></p><p>
We&rsquo;re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better&mdash;for everyone.</p><p>
But great tech is just part of the story. What really makes us <b>Fearless</b> is our <b>Purple Culture</b>.</p><p></p><p><b><br>
What Makes Us Purple?</b></p><p>
Being Purple means you:</p><ul><li>
Are valued as a whole person&mdash;not just a job title</li><li>
Get matched with work that plays to your strengths and passions</li><li>
Are supported by coaches, not micromanagers</li><li>
Have the autonomy and clarity to make decisions and drive impact</li><li>
Join a community that celebrates equity, curiosity, and innovation</li><li>
Do work that matters&mdash;every day</li></ul><p>
We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work&mdash;while making space for what matters to you outside of it.</p><p></p><p><br>
We&rsquo;re proud to be an equal opportunity employer. At Fearless, we&rsquo;re building a workplace that welcomes and respects everyone&mdash;across race, gender, age, religion, identity, background, and ability.</p><p></p><p><b><br>
Compensation at Fearless</b></p><p>
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.</p><p></p><p><br>
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless &mdash; regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate &mdash; is consistently paid fairly based on alignment to the needs and requirements of the role.</p><p></p><p><b><br>
The salary range for this position is:</b></p><p>
Minimum Salary: $85,832</p><p>
Salary Midpoint: $100,524</p><p>
Maximum Salary: $139,477</p><p>
Hiring Range for Role: $85,832 - $113,500</p><ul><li><i>This position is eligible for a discretionary bonus based on individual and company performance criteria.</i></li></ul><p></p><p><b><br>
Benefits at Fearless</b></p><p>
At Fearless, we take care of our team&mdash;because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.</p><p></p><p><br>
For Full-Time Team Members (Starting Day One):</p><ul><li>
Flexible, life-friendly schedules</li><li>
100% coverage for our medical HSA plan + HSA contributions</li><li>
Dental &amp; vision covered 100% for you and your dependents</li><li>
Competitive premiums for HMO/PPO and dependent coverage</li><li>
401(k) with 4% match &amp; immediate vesting</li><li>
Paid Parental Leave and 12 weeks paid FMLA</li><li>
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>
Up to 15 days for Jury Duty and Bereavement Leave</li><li>
Education, wellness, and tech allowances</li><li>
Referral bonus: $6K&ndash;$12K for each successful referral</li><li>
Pet insurance &amp; discount plans</li><li>
Employee Assistance Program (EAP)</li><li>
Legal support, life insurance, disability coverage</li></ul><p></p><p><b><br>
Reasonable Accommodations</b></p><p>
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.</p><p></p><p><b><br>
So, What&rsquo;s Next?</b></p><p>
We&rsquo;ve refined our hiring approach to make sure every team member is a great fit for Fearless&mdash;and that we&rsquo;re a great fit for you, too. If there&rsquo;s alignment, we&rsquo;ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:</p><p></p><p><br>
Introductory Interview</p><p>
You'll connect with a recruiter to:</p><ul><li>
Build rapport and get to know each other</li><li>
Review your experience and skills</li><li>
Talk through salary expectations and role details</li><li>
Set expectations for the rest of the process</li></ul><p>
Skills + Business Fit Interview</p><p>
This is where we dig deeper to:</p><ul><li>
Review findings from any technical assessments</li><li>
Walk through situational and values-based questions</li><li>
Explore how your approach aligns with Fearless culture and project needs</li></ul><p>
Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.</p></div>

Scrum Master (Consultant Business & Product Services)

<div></div><div><div><div>Category: Product Management &amp; Strategy</div></div><div><div>
reqId: P-100157</div></div><div>
Posted Date: 03/27/2026</div><div><div>
Work Environment: Remote</div></div><div><div>
Exempt</div></div><div><div>
widget: Full Time</div></div><div><div>
Location: Baltimore, Maryland, United States</div></div><div><div>
None</div></div><div></div><div><div>
Up to 10% Travel</div></div></div><div></div>
<br><div><b>Job Requirements<br>
</b><br>
<p><b>Product Manager (Senior Consultant, Business &amp; Product Delivery)</b></p><p></p><p><br>
We are seeking a senior level Product Manager to support a program that delivers a statewide, equitable paid family and medical leave benefit in support of workers, families, and employers while strengthening workforce stability and economic resilience across Maryland.</p><p></p><p><b><br>
At Fearless</b>, this Senior Consultant role requires versatility, <b>leadership</b>, and collaboration across teams and stakeholders to maximize value delivery and adoption. The role ensures alignment of product strategy with client goals, facilitates agile ceremonies and continuous improvement, and provides critical business and functional analysis to deliver high-quality, user-centered solutions. <b>This role will possess the skills</b> <b>to be able to span the domains of product management, scrum leadership, and business analyst at an advanced application level of proficiency .</b> <b>This Consultant role will work on projects that allow them to</b> support agile software development teams and client organizations.</p><p></p><p><b><br>
Your Responsibilities in this Role:</b></p><ul><li>
Technical Roadmap: Define and prioritize technical improvements for fraud detection, financial reporting, and data quality monitoring.</li><li>
Requirements Gathering: Translate PFML laws and policies into specific technical requirements for Salesforce developers and Data Engineers.</li><li>
System Integration: Coordinate how data moves between Salesforce and our analytics environment. Ensure that risk flags or audit results generated by the data team are visible to claim processors within Salesforce.</li><li>
Data Quality Oversight: Establish validation rules within Salesforce to catch errors at the point of entry. Work with the Data Architect to ensure &quot;Source of Truth&quot; standards are met for every claim.</li><li>
Reporting &amp; Compliance: Lead the production of mandatory state and federal reports. Ensure all data handling meets PII and HIPAA privacy standards.</li><li>
Problem Solving: Investigate data discrepancies between the claim system and financial records to identify root causes and implement fixes.</li></ul><p></p><p><b><br>
The Impact You Will Create in this Role:</b></p><p><b>
Fearless Impact:</b></p><ul><li>
Fosters collaboration with cross functional teams by taking the initiative and driving conversations</li><li>
Coach, mentor, and develop peers that elevate team capability and technical expertise using clear and persuasive communication of engineering solutions to both technical and non-technical audiences</li><li>
Earn the trust of your customer and teammates by delivering world class services.</li><li>
Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.</li><li>
Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.</li><li>
Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.</li></ul><p></p><p><b><br>
Fearless Customer Impact:</b></p><ul><li>
Deliver high-value products that align client goals, user needs, and business outcomes through effective product strategy, backlog management, and agile delivery.</li><li>
Enable teams to achieve predictable, high-quality results by facilitating collaboration, removing obstacles, and fostering continuous improvement and offering innovative solutions.</li><li>
Serve as a trusted advisor in your area of expertise</li><li>
Provide actionable insights and innovative solutions by translating stakeholder requirements into clear priorities, leveraging data, and applying best practices in product management and agile execution.</li><li>
Lead and align stakeholders with product and project goals that advance customer satisfaction as well as Fearless&rsquo; objectives, strategy, and mission</li></ul><br>
<b>
Work Experience<br>
</b><br>
<p><b>PROJECT SKILL AND EXPERIENCE REQUIREMENTS</b></p><ul><li>
Experience: 5+ years of experience in Product Management or Systems Analysis, specifically in highly regulated fields like insurance, finance, or government services.</li><li>
Salesforce Knowledge: Direct experience managing or implementing Salesforce-based solutions. You should understand objects, flows, and how data is structured within the platform.</li><li>
Data Literacy: Ability to work with SQL and BI tools (Tableau, PowerBI, etc.). You must be comfortable discussing database schemas and API integrations with engineers.</li><li>
Regulatory Mindset: Experience working with complex legal or compliance requirements. You should be detail-oriented regarding data accuracy and audit trails.</li><li>
Communication: Ability to explain technical constraints to policy makers and policy requirements to engineers.</li><li>
Bachelor's degree</li></ul><p></p><p><b><br>
Fearless Skills and Competencies</b></p><ul><li>
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.</li><li>
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>
Ownership &amp; Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>
Managing Priorities &amp; Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction.</li></ul><p></p><p><b><br>
Required Level of Proficiency:</b></p><ul><li>
Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as &quot;a person to ask&quot; when difficult questions regarding required skills arise.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to sit for extended periods while working on a computer or during meetings.</li><li>
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.</li><li>
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul><br>
<b>
Benefits<br>
</b><br>
<p><b>Life at Fearless</b></p><p>
We&rsquo;re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better&mdash;for everyone.</p><p>
But great tech is just part of the story. What really makes us <b>Fearless</b> is our <b>Purple Culture</b>.</p><p></p><p><b><br>
What Makes Us Purple?</b></p><p>
Being Purple means you:</p><ul><li>
Are valued as a whole person&mdash;not just a job title</li><li>
Get matched with work that plays to your strengths and passions</li><li>
Are supported by coaches, not micromanagers</li><li>
Have the autonomy and clarity to make decisions and drive impact</li><li>
Join a community that celebrates equity, curiosity, and innovation</li><li>
Do work that matters&mdash;every day</li></ul><p>
We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work&mdash;while making space for what matters to you outside of it.</p><p></p><p><br>
We&rsquo;re proud to be an equal opportunity employer. At Fearless, we&rsquo;re building a workplace that welcomes and respects everyone&mdash;across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p><b><br>
Compensation at Fearless</b></p><p>
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.</p><p></p><p><br>
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless &mdash; regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate &mdash; is consistently paid fairly based on alignment to the needs and requirements of the role.</p><p></p><p><b><br>
The salary range for this position is:</b></p><p>
Minimum Salary: $107,667</p><p>
Salary Midpoint: $124,971</p><p>
Maximum Salary: $181,957</p><p>
Hiring Range for Role: $107,667 - $138,000</p><ul><li><i>This position is eligible for a discretionary bonus based on individual and company performance criteria.</i></li></ul><p></p><p><b><br>
Benefits at Fearless</b></p><p>
At Fearless, we take care of our team&mdash;because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.</p><p></p><p><br>
For Full-Time Team Members (Starting Day One):</p><ul><li>
Flexible, life-friendly schedules</li><li>
100% coverage for our medical HSA plan + HSA contributions</li><li>
Dental &amp; vision covered 100% for you and your dependents</li><li>
Competitive premiums for HMO/PPO and dependent coverage</li><li>
401(k) with 4% match &amp; immediate vesting</li><li>
Paid Parental Leave and 12 weeks paid FMLA</li><li>
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>
Up to 15 days for Jury Duty and Bereavement Leave</li><li>
Education, wellness, and tech allowances</li><li>
Referral bonus: $6K&ndash;$12K for each successful referral</li><li>
Pet insurance &amp; discount plans</li><li>
Employee Assistance Program (EAP)</li><li>
Legal support, life insurance, disability coverage</li></ul><p></p><p><b><br>
Reasonable Accommodations</b></p><p>
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.</p><p></p><p><b><br>
So, What&rsquo;s Next?</b></p><p>
We&rsquo;ve refined our hiring approach to make sure every team member is a great fit for Fearless&mdash;and that we&rsquo;re a great fit for you, too. If there&rsquo;s alignment, we&rsquo;ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:</p><p></p><p><br>
Introductory Interview</p><p>
You'll connect with a recruiter to:</p><ul><li>
Build rapport and get to know each other</li><li>
Review your experience and skills</li><li>
Talk through salary expectations and role details</li><li>
Set expectations for the rest of the process</li></ul><p>
Skills + Business Fit Interview</p><p>
This is where we dig deeper to:</p><ul><li>
Review findings from any technical assessments</li><li>
Walk through situational and values-based questions</li><li>
Explore how your approach aligns with Fearless culture and project needs</li></ul><p>
Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.</p></div>

Product Manager (Senior Consultant, Business & Product Delivery)

<div><p>Turning Point Global Solutions is seeking an experienced <b>Project Manager</b> to lead the design, development, and deployment of a cloud-based system for the Maryland State Department of Education (MSDE). Prior experience with similar systems in state government environments is critical to the success of this position.</p><br>
<p>
</p><p>The Project Manager will serve as the primary point of contact between the client and the TurningPoint delivery team, owning all aspects of project governance, Agile execution, risk management, and stakeholder communication throughout the period of performance (POP).</p><br>
<p></p>
<p><b>
Location</b>: Hybrid; Baltimore, Maryland</p>
<h3 class="jobSectionHeader"><b>
Key Impacts Include</b></h3><div>
<ul><li>Lead end-to-end project delivery using an Agile/PMBOK hybrid methodology, managing sprints, releases, and milestone deliverables across a multi-disciplinary team.</li>
<li>Serve as the primary liaison between MSDE and TurningPoint, managing stakeholder expectations, facilitating decision-making, and escalating issues proactively.</li>
<li>Own and maintain the Implementation Plan, including Solution Roadmap, Agile Implementation Plan, Interface Control Document, and Disaster Recovery Plan, with weekly updates per contract requirements.</li>
<li>Drive on-time delivery of all contract milestones including MVP go-live, UAT, security documentation, and O&amp;M transition.</li>
<li>Manage a formal deliverable review and acceptance cycle with the MSDE Contract Monitor, including DPAF (Deliverable Product Acceptance Form) submissions for every contractual deliverable.</li>
<li>Maintain a project Risk Register; proactively identify and mitigate risks related to timeline, scope, security compliance, and stakeholder alignment.</li>
<li>Oversee monthly status reporting (Red/Yellow/Green dashboard) throughout the pre-production and go-live phases.</li>
<li>Coordinate background check compliance for all contractor personnel prior to onboarding.</li>
<li>Ensure team adherence to Maryland DoIT SDLC, NIST security frameworks, WCAG 2.1 AA accessibility requirements, and all applicable state IT policies.</li>
<li>Ensure conformance to CMMI Maturity Level 5 and TurningPoint's Digital Playbook.
</li></ul></div><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h3><div>
<p><b>
Required Qualifications</b></p>
<ul>
<li>5+ years of project management experience leading complex IT system implementations, in public sector or government contracting environments.</li>
<li>Demonstrated experience managing Agile teams including sprint planning, backlog grooming, retrospectives, and release management.</li>
<li>Proven track record delivering cloud-hosted web applications or marketplace platforms on schedule and within budget.</li>
<li>Strong experience managing government contract deliverables including milestone-based payment structures, formal acceptance processes, and contract compliance.</li>
<li>Experience coordinating with state or federal agency stakeholders including managing formal review cycles and written acceptance processes.</li>
<li>Excellent written and verbal communication skills; ability to produce professional deliverables in MS Office formats meeting government quality standards.</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>PMP certification (active).</li>
<li>Agile certification: CSM, PSM, SAFe, or DASM.</li>
<li>Master's degree in Information Technology, Project Management, Business Administration, or related field.</li>
<li>Prior experience on Maryland state government contracts or familiarity with Maryland DoIT SDLC and procurement processes.</li></ul></div><br>
<div></div>
<div></div><h3 class="jobSectionHeader"><b>What&rsquo;s In It For You?
</b></h3><p><b>We understand that our team members are our greatest asset. That&rsquo;s why we offer:</b></p>
<ul>
<li>Competitive salary with annual performance bonus, and annual merit increases.</li>
<li>Comprehensive health benefits fully funded by the company for employees.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off plus holidays.</li>
<li>Professional development opportunities.</li>
<li>A collaborative and inclusive work culture.</li>
</ul>
<p>In compliance with pay transparency requirements, the salary range for this role is $130,000 to $135,000. This salary is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.</p>
<div>
Ready to make your next career move? <b>Apply today</b> to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!</div><h3 class="jobSectionHeader"><b>
About Turning Point Global Solutions LLC
</b></h3><div><div>Turning Point Global Solutions is a growing information technology services company that caters to federal, state and local government organizations, and commercial clients.</div><br>
<div></div>
<div>
At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.</div><br>
<div></div>
<div>
The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.</div><br>
<div></div>
<div>
We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.</div><br>
<div></div>
<div>
Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.</div><br>
<div></div>
<div>
TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Project Manager

<div></div><div><div><div>Category: Product Management &amp; Strategy</div></div><div><div>
reqId: P-100148</div></div><div>
Posted Date: 03/26/2026</div><div><div>
Work Environment: Hybrid</div></div><div><div>
Exempt</div></div><div><div>
widget: Full Time</div></div><div><div>
Location: Baltimore, Maryland, United States</div></div><div><div>
Public Trust</div></div><div></div><div><div>
Up to 10% Travel</div></div></div><div></div>
<br><div><b>Job Requirements<br>
 </b><br>
<p><b>Application Support Specialist (C</b><b>onsultant, Business &amp; Product Delivery)</b></p><p></p><p><br>
Fearless is seeking Application Support Specialists to support a large-scale federal workforce training and learning management program. These individuals will serve as the primary point of contact for system users, providing timely, accurate, and user-focused support for a cloud-hosted Learning Management System (LMS) and associated training platforms.</p><p></p><p><br>
This role is critical to ensuring a seamless user experience for thousands of federal and state users. Application Support Specialists are responsible for resolving technical issues, guiding users through system functionality, and maintaining high levels of customer satisfaction in a structured, service-level-driven environment.</p><p></p><p><br>
We are looking for individuals who are responsive, detail-oriented, and technically aware&mdash;professionals who can troubleshoot issues, understand system behavior, and clearly communicate with both users and technical teams.</p><p></p><p><b><br>
At Fearless</b>, this Consultant role requires versatility and collaboration across teams and stakeholders to maximize value delivery and adoption. The role ensures alignment of product strategy with client goals, facilitates agile ceremonies and continuous improvement, and provides critical business and functional analysis to deliver high-quality, user-centered solutions. <b>This role will possess and/or develop the skills</b> <b>to be able to span the domains of product management, scrum leadership, and business analyst at a practical application level of proficiency .</b> <b>This Consultant role will work on projects that allow them to</b> support agile software development teams and client organizations.</p><p></p><p><b><br>
Place of Performance &amp; Travel Requirements</b></p><ul><li>
While this role is primarily remote, the individual must be available to attend in-person customer meetings at the client&rsquo;s headquarters in Baltimore, Maryland, as needed.</li><li>
The individual in this role will support approximately three in-person events annually within the greater Baltimore metropolitan area. These events range from one to five</li></ul><p>
days in length and require full on-site participation</p><p></p><p><b><br>
Your Responsibilities in this Role:</b></p><ul><li>
Provide Tier 1 and Tier 2 help desk support for LMS users, including troubleshooting access issues, navigation challenges, and system errors.</li><li>
Respond to user inquiries through ticketing systems, email, or other support channels in accordance with established Service Level Agreements (SLAs).</li><li>
Log, track, and manage support tickets, ensuring timely resolution and proper escalation of complex issues.</li><li>
Diagnose and troubleshoot application and user issues, identifying root causes and determining appropriate resolution or escalation paths.</li><li>
Assist users with account management, course access, training completion tracking, and system navigation.</li><li>
Escalate technical issues to appropriate teams (engineering, DevOps, or system administrators) with clear documentation, reproduction steps, and impact descriptions.</li><li>
Maintain accurate and up-to-date records of support activities, issues, and resolutions.</li><li>
Contribute to the development and maintenance of knowledge base articles, FAQs, and user support documentation.</li><li>
Monitor recurring issues and trends, providing feedback to improve system functionality and user experience.</li><li>
Support system testing and validation efforts by identifying and documenting defects or user experience issues.</li><li>
Collaborate with training and instructional design teams to support users during training events and course rollouts.</li><li>
Ensure all support activities are conducted in compliance with federal security and privacy requirements.</li><li>
Operate Help Desk Monday through Friday, 7AM - 7PM Eastern Time, exclusive of federal holidays, via toll-free phone number and email address</li><li>
Support common Help Desk issues types including but not limited to: password resets, user ID issues, account lockouts, errors in training, and training plan questions (Q&amp;A)</li><li>
Provide and maintain an automated system for logging and tracking all Help Desk encounters and resolutions and summit monthly summary reports.</li><li>
Identify recurring patterns and trends in Help Desk tickets and provide input for system improvement recommendations</li></ul><p><b>
The Impact You Will Create in this Role:</b></p><p><b>
Fearless Impact:</b></p><ul><li>
Collaborates with cross functional teams</li><li>
Earn the trust of your customer and teammates by delivering world class services.</li><li>
Be reliable completing assigned objectives on time.</li><li>
Alert your teammates and supervisor immediately when you think a deliverable is at risk.</li><li>
Gather intelligence and listen to what your client, other people within the customer&rsquo;s organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it&rsquo;s good, bad or just informational).</li></ul><p><b>
Fearless Customer Impact:</b></p><ul><li>
Deliver high-value products that align client goals, user needs, and business outcomes through effective product strategy, backlog management, and agile delivery.</li><li>
Enable teams to achieve predictable, high-quality results by facilitating collaboration, removing obstacles, and fostering continuous improvement and offering innovative solutions..</li><li>
Provide actionable insights and innovative solutions by translating stakeholder requirements into clear priorities, leveraging data, and applying best practices in product management and agile execution.</li><li>
Serve as a trusted advisor in your area of expertise</li></ul><br>
<b>
Work Experience<br>
</b><br>
<p><b>PROJECT SKILL AND EXPERIENCE REQUIREMENTS</b></p><ul><li>
Minimum of 7 years of experience providing help desk or technical support in enterprise or federal environments.</li><li>
Experience supporting Learning Management Systems (LMS) or similar enterprise applications is highly desirable.</li><li>
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar) for issue tracking and resolution.</li><li>
Demonstrated ability to troubleshoot application issues, identify root causes, and document findings clearly for technical teams.</li><li>
Basic understanding of web-based applications, user account management, and system access controls.</li><li>
Ability to interpret system behavior, error messages, and user-reported issues to support effective resolution or escalation.</li><li>
Experience working in environments with defined SLAs and performance metrics is preferred.</li><li>
Experience providing support to non-technical users, with the ability to explain technical concepts clearly and professionally.</li><li>
Familiarity with federal security and privacy requirements is preferred.</li><li>
Experience supporting federal government programs and working with federal and state government user populations preferred</li><li>
Strong communication and customer service skills, with a focus on responsiveness and user satisfaction.</li><li>
Ability to manage multiple requests and prioritize tasks in a fast-paced environment.</li><li>
Bachelor&rsquo;s degree in Information Technology, Information Systems, or related field is required.</li><li>
Ability to obtain and maintain Public Trust clearance</li></ul><p></p><p><b><br>
Fearless Skills and Competencies</b></p><ul><li>
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.</li><li>
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>
Ownership &amp; Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.</li></ul><p><b>
Required Level of Proficiency:</b></p><ul><li>
Practical Application: You can complete tasks in required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to sit for extended periods while working on a computer or during meetings.</li><li>
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.</li><li>
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul><br>
<b>
Benefits<br>
</b><br>
<p><b>Life at Fearless</b></p><p>
We&rsquo;re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better&mdash;for everyone.</p><p>
But great tech is just part of the story. What really makes us <b>Fearless</b> is our <b>Purple Culture</b>.</p><p></p><p><b><br>
What Makes Us Purple?</b></p><p>
Being Purple means you:</p><ul><li>
Are valued as a whole person&mdash;not just a job title</li><li>
Get matched with work that plays to your strengths and passions</li><li>
Are supported by coaches, not micromanagers</li><li>
Have the autonomy and clarity to make decisions and drive impact</li><li>
Join a community that celebrates equity, curiosity, and innovation</li><li>
Do work that matters&mdash;every day</li></ul><p>
We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work&mdash;while making space for what matters to you outside of it.</p><p></p><p><br>
We&rsquo;re proud to be an equal opportunity employer. At Fearless, we&rsquo;re building a workplace that welcomes and respects everyone&mdash;across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p><b><br>
Compensation at Fearless</b></p><p>
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.</p><p></p><p><br>
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless &mdash; regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate &mdash; is consistently paid fairly based on alignment to the needs and requirements of the role.</p><p></p><p><b><br>
The salary range for this position is:</b></p><p>
Minimum Salary: $85,832</p><p>
Salary Midpoint: $111,581</p><p>
Maximum Salary: $139,477</p><p>
Hiring Range for Role: $85,832 - $110,000</p><ul><li><i>This position is eligible for a discretionary bonus based on individual and company performance criteria.</i></li></ul><p></p><p><b><br>
Benefits at Fearless</b></p><p>
At Fearless, we take care of our team&mdash;because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.</p><p></p><p><br>
For Full-Time Team Members (Starting Day One):</p><ul><li>
Flexible, life-friendly schedules</li><li>
100% coverage for our medical HSA plan + HSA contributions</li><li>
Dental &amp; vision covered 100% for you and your dependents</li><li>
Competitive premiums for HMO/PPO and dependent coverage</li><li>
401(k) with 4% match &amp; immediate vesting</li><li>
Paid Parental Leave and 12 weeks paid FMLA</li><li>
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>
Up to 15 days for Jury Duty and Bereavement Leave</li><li>
Education, wellness, and tech allowances</li><li>
Referral bonus: $6K&ndash;$12K for each successful referral</li><li>
Pet insurance &amp; discount plans</li><li>
Employee Assistance Program (EAP)</li><li>
Legal support, life insurance, disability coverage</li></ul><p></p><p><b><br>
Reasonable Accommodations</b></p><p>
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.</p><p></p><p><b><br>
So, What&rsquo;s Next?</b></p><p>
We&rsquo;ve refined our hiring approach to make sure every team member is a great fit for Fearless&mdash;and that we&rsquo;re a great fit for you, too. If there&rsquo;s alignment, we&rsquo;ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:</p><p></p><p><br>
Introductory Interview</p><p>
You'll connect with a recruiter to:</p><ul><li>
Build rapport and get to know each other</li><li>
Review your experience and skills</li><li>
Talk through salary expectations and role details</li><li>
Set expectations for the rest of the process</li></ul><p>
Skills + Business Fit Interview</p><p>
This is where we dig deeper to:</p><ul><li>
Review findings from any technical assessments</li><li>
Walk through situational and values-based questions</li><li>
Explore how your approach aligns with Fearless culture and project needs</li></ul><p>
Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.</p></div>

Application Support Specialist, (Consultant, Business & Product Delivery)

InVita Healthcare Technologies

<div><p><b>About InVita Healthcare Technologies</b><br>
InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit <b>invitahealth.com</b><b>.</b></p><p></p><p><b><br>
Job Title:</b><b> </b>Financial Analyst</p><p></p><p><b><br>
Department:</b> Finance</p><p></p><p><b><br>
Reporting to</b><b>: </b>Senior Financial Analyst</p><p></p><p><b><br>
Location:</b><b><i> </i></b>Baltimore, MD. This is a hybrid role with 3-days per week required to be worked in the Baltimore, MD office.</p><p></p><p><b><br>
Hours of work:</b> Typical hours of work are from 8:30 AM until 5:30 PM (local time). Additional hours may be necessary as needed. This position is exempt from overtime.</p><p></p><p><b><br>
Compensation:</b> $64,000 to $74,000 annually (to commensurate with experience)</p><p></p><p><b><br>
Overview:</b></p><p>
Finances are the fuel that keeps InVita moving into the future. InVita is looking for a qualified, ethical, and organized Financial Analyst to help keep InVita&rsquo;s financials and budgets on track with precision and accuracy. Successful candidates have a passion for math, and a strong understanding of financial modeling.</p><p></p><p><b><br>
Who:</b></p><p>
Successful candidates are problem solvers with an acute attention to details. An unwavering dedication to accuracy and ethics are vital characteristics for InVita&rsquo;s ideal candidate. Unafraid to interact with multiple departments as needed and work internally among the Finance team instills excitement and passion in an InVita employee.</p><p></p><p><b><br>
Essential Functions:</b></p><ul><li>
Perform financial forecasting, reporting, and operational metrics tracking.</li><li>
Analyze historical results, perform variance analysis, and identify trends and actionable items.</li><li>
Drive process improvements, including development of standardized and ad-hoc reporting, financial models, and dashboards.</li><li>
Support monthly private equity reporting requirements, including preparation and review of deliverables.</li><li>
Lead monthly and quarterly covenant reporting, including preparation of Covenant Certificates and Debt Continuation agreements.</li><li>
Manage the monthly commissions process end-to-end, ensuring accuracy, transparency, and alignment.</li><li>
Provide ad hoc financial analysis and support as needed.</li><li>
Partner cross-functionally to ensure accurate financial reporting and alignment with business objectives.</li><li>
Provide financial insights and reporting to senior leadership, including C-suite executives.</li><li>
Other duties, as necessary.</li></ul><p></p><p><b><br>
AI &amp; Technology Expectations:</b></p><ul><li>
Utilize AI-enabled tools (e.g., ChatGPT, Copilot, or similar platforms) to enhance financial analysis, automate routine tasks, and improve reporting efficiency.</li><li>
Leverage AI to assist in building and refining financial models, identifying trends, and generating actionable insights.</li><li>
Apply critical thinking to validate AI-generated outputs to ensure accuracy, completeness, and alignment with business context.</li><li>
Identify opportunities to streamline finance processes through automation and AI-driven solutions.</li><li>
Partner with internal teams to support the adoption of AI and data tools across Finance and the broader organization.</li><li>
Maintain awareness of emerging AI capabilities and proactively recommend applications that drive value for the business.</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
Strong fluency with Excel formulas and functions.</li><li>
3-5+ years&rsquo; experience in an analyst role preferred.</li><li>
Strong analytical, modeling, and data interpretation skills.</li><li>
Experience using AI to enhance financial reporting.</li><li><b>
SaaS experience</b> is a plus.</li><li>
Experience working with financial systems (e.g., Salesforce, iLevel, Martus).</li><li> Experience in working in a fast-paced environment is strongly preferred.</li></ul><ul><li>
Strong communication skills (including in-person, phone, and email).</li><li>
Demonstrated ability to work as both a team member and as an individual contributor.</li></ul><p></p><p><b><br>
Physical Demands and Work Environment:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.</p><ul><li> While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.</li><li> Additionally, the employee is regularly required to talk or hear.</li><li> The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.</li><li> The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.</li><li> The employee must occasionally lift and/or move up to 15 pounds.</li><li> Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.</li><li> The noise level in the work environment is usually moderate.</li></ul><p></p><p><i><br>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.</i></p><p></p><p><i><br>
This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.</i></p><p></p><p><i><br>
InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><b><br>
The pay range for this role is:</b><br>
64,000 - 74,000 USD per year(Maryland)</div>

Financial Analyst

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