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business process analyst sap remote

Oldcastle Infrastructure

<div>Job ID: 525108 
CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard&reg; hardscape, Echelon&reg; Masonry, RDI&reg; railing, Catalyst&trade; Fence Solutions, Sakrete&reg; packaged concrete, Amerimix&reg; mortar, Pebble Technology International&reg; pool finishes, and Techniseal&reg; sands and sealant technologies. 
<h4 class="jobSectionHeader">Job Summary</h4> 
Oldcastle Infrastructure (OI), as part of CRH&rsquo;s Infrastructure Products Group (IPG), is a global manufacturing leader of utility infrastructure products. Our goal is to be the most efficient producer of engineered systems and our customers&rsquo; strategic partner of choice. A crucial part of OI&rsquo;s journey is the investment in a new ERP system. With a modern, common platform, OI will unlock the benefits of its scale, deliver a better customer experience, and build a foundation for continuous process improvement. 
Job Location 
<ul><li>
This role will be remote based in the US with periodic heavy domestic travel.</li></ul><h4 class="jobSectionHeader"> 
Job Responsibilities</h4> 
The Business Process Analyst role is responsible for the areas outlined below within our global ERP Initiative: 
<ul><li>
Become an expert in end-to-end system design and processes</li><li>
Gather detailed business requirements, engage in solution validation and end-to-end workshops that will impact the business. Leverage and evaluate SAP&rsquo;s integration and best practices.</li><li>
Help COE understand the business to create technical requirements</li><li>
Collaborate with SAP consultant&rsquo;s and SMEs on testing scenarios thoroughly to ensure they meet business requirements. Align on shared goals and defined processes to ensure all teams work in sync towards a common vision</li><li>
Focus on testing end-to-end business scenarios that simulate real-world usage and cross-functional workflows</li><li>
Ensure defects are identified during testing and resolved timely</li><li>
Document Business Process Design (PDD) and update any changes to standard as required</li><li>
Create job aids for day-to-day end users</li><li>
Work with subject matter experts to identify training needs for target audience</li><li>
Participate in Train the Trainer (TTT) events</li><li>
Deliver, reinforce, and sustain end user training activities (classroom / virtual)</li><li>
Support development of an on-going training and user adoption model</li><li>
Deliver Hyper-care support during Go Live where necessary</li><li>
Be a visible advocate for organizational change &amp; sustainability</li></ul> 
Job Requirements 
<ul><li>
Bachelor&rsquo;s degree in business, manufacturing, Engineering or a closely related field</li><li>
5+ years of experience in manufacturing or other relevant business preferred</li><li>
Strong strategic and problem solver mindset with ability to break down complex problems into testable components</li><li>
Effective collaboration, alignment, and communication within a global team</li><li>
Humility to learn a new business, while applying relevant experience</li><li>
Ability to work independently and on cross-functional teams while accepting ownership</li><li>
Ability to travel 60%+</li><li>
Experience functioning in a role requiring a consultative approach (internal or external)</li><li>
Contagious positive attitude that inspires change</li><li>
Strong interpersonal skills and ability to build strong relationships</li><li>
Ability to communicate in a simple, articulate, thoughtful manner to varying audiences</li><li>
Hands-on experience with Salesforce, SAP or part of another ERP implementation team</li><li>
Resiliency and ability to deliver results under challenging circumstances</li><li>
Strong aptitude to solve problems and improve processes</li><li>
Desire to tackle new exciting challenges and help others learn and grow</li><li>
Process improvement knowledge gained while working in an organization undergoing a significant operational culture shift</li></ul> 
Compensation 
<ul><li>
Salary range of $90,000 to $100,000/year</li><li>
10% annual bonus target</li><li>
401(k) plan / group retirement savings program
</li><li>Short-term and long-term disability benefits
</li><li>Life insurance
</li><li>Health, dental, and vision insurance
</li><li>Paid time off
</li><li>Paid holidays</li></ul> 
What CRH Offers You 
<ul><li>
Highly competitive base pay</li><li>
Comprehensive medical, dental and disability benefits programs</li><li>
Group retirement savings program</li><li>
Health and wellness programs</li><li>
An inclusive culture that values opportunity for growth, development, and internal promotion</li></ul><div></div><div> 
</div>About CRH 
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. 
If you&rsquo;re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! 
CRH Americas Building Products (ABP), a CRH Company, is an Affirmative Action and Equal Opportunity Employer. 
EOE/Vet/Disability 
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. 
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.</div>

Business Process Analyst - SAP - Remote

Supply Chain Data Analyst

VigorCare Pediatric Services

We are seeking an experienced Business Analyst II with strong expertise in business analysis, organizational improvement, and eDiscovery environments. The ideal candidate will have experience gathering business requirements, analyzing processes, supporting legal technology platforms, and implementing solutions that improve operational efficiency and workflow automation.
 
Key Responsibilities: 
Analyze business processes, organizational objectives, and operational requirements
 
Gather and document business and system requirements from stakeholders
 
Identify work problems and recommend process improvement solutions
 
Support management, organizational, and business improvement initiatives
 
Conduct assessments using performance measures, benchmarking, and management standards
 
Assist with program audits, policy development, and strategic planning activities
 
Identify, collect, and manage Electronic Stored Information (ESI)
 
Process and convert electronic data across multiple eDiscovery platforms
 
Perform advanced file manipulations, data conversions, and scripting activities
 
Create and manage user accounts within eDiscovery applications
 
Configure and support eDiscovery software and legal technology tools
 
Develop scripts, queries, and automated workflows to improve system efficiencies
 
Produce, validate, and deliver electronic data and reports
 
Create documentation, procedures, and operational reports
 
Ensure compliance with reporting requirements and data management standards

Business Analyst

GoHealth Urgent Care

<div>You&rsquo;re more valuable than ever &ndash; And that&rsquo;s just how we&rsquo;ll make you feel.
Job Title: Access Management Analyst
Department: IT
Reports To: Manager, Identity and Access Management
Receives Direction From: Manager, Identity and Access Management
Direct Reports: None
Entity: Access Clinical Partners, LLC dba GoHealth Urgent Care
FLSA Status: Exempt
Work Location: Remote
Job Code: 711026
Job Summary
The Access Management Analyst is responsible for managing user access and security within the Epic, eCW - electronic health record (EHR) system and across enterprise applications. This role ensures that access is provisioned appropriately based on job roles, regulatory requirements, and organizational policies. The Access Management Analyst will collaborate with Teams across the Company such as urgent care center teams, Operations, People, EMR, Finance and IT to maintain a secure and efficient identity and access management (IAM) framework, supporting multi-market onboarding and application-specific IAM needs.
Qualifications
Education Required:<ul><li>
Bachelor&rsquo;s degree or equivalent experience.</li></ul>
Licenses/Certifications Required:<ul><li>
None</li></ul>
Work Experience Required:<ul><li>
3+ years in Identity &amp; Access Management (IAM) within an enterprise IT environment.</li><li>
1+ years of EPIC user security and provisioning.</li><li>
1+ years of EMR experience.</li></ul>
Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:<ul><li>
3+ years of EPIC user security and provisioning.</li><li>
Epic Security certification or proficiency in Epic security tools (e.g., User Templates, Role Editor, EMP, SER).</li><li>
Certified in CompTIA+</li></ul>
Knowledge, Skills, and Abilities<ul><li>
This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.</li><li>
Experience conducting security baselines, platform health/performance monitoring, and risk reviews for IAM controls.</li><li>
Strong working experience with Epic modules, IAM tools including automation tools for IAM tasks and identity concepts.</li><li>
Strong understanding of healthcare compliance standards.</li><li>
Excellent analytical, problem-solving, and communication skills.</li><li>
Knowledge of ITIL practices and service management tools (e.g., ServiceNow, Zendesk).</li><li>
Project management or change management experience in a healthcare IT environment.</li><li>
Ability to lead cross-functional projects and mentor junior analysts.</li><li>
Strong ability to adapt to changing needs in a fast-paced, evolving environment.</li><li>
Strong organizational and Standard Operating Procedure (SOP) documentation skills.</li><li>
Ability to work independently and in a team with strong collaboration skills.</li></ul>
Essential Duties and Responsibilities
Lifecycle &amp; Role Engineering<ul><li>
Provision and deprovision user access to Epic, eCW, and enterprise applications based on role, department, and market.</li><li>
Perform role mining and engineering to optimize RBAC (Role-Based Access Control) and ABAC (Attribute-Based Access Control) models.</li><li>
Design and enforce advanced security policies aligned with Zero Trust principles.</li><li>
Lead integration of IAM with HRIS and ERP systems for automated identity lifecycle management.</li></ul>
Epic Security &amp; Strategic IAM Support<ul><li>
Configure and maintain Epic user security templates, roles, and profiles.</li><li>
Serve as IAM lead for Epic upgrade projects and cross-functional initiatives.</li><li>
Manage IAM-related deliverables in enterprise projects, including timelines and resource planning.</li><li>
Troubleshoot complex access issues and perform root cause analysis for Epic and application-specific IAM incidents.</li></ul>
Multi-Market Onboarding Coordination<ul><li>
Coordinate onboarding workflows across multiple markets and business units.</li><li>
Customize provisioning templates and workflows to meet compliance and operational requirements.</li><li>
Track and report onboarding metrics and SLA adherence for executive dashboards.</li></ul>
Compliance &amp; Risk Management<ul><li>
Lead internal and external audit support for IAM controls under HIPAA, SOX, GDPR.</li><li>
Develop compliance dashboards and reporting for leadership.</li><li>
Conduct risk assessments and recommend mitigation strategies for IAM vulnerabilities.</li></ul>
IAM Tools &amp; Automation<ul><li>
Support IAM automation initiatives and integration with Okta, SailPoint, Entra and/or other identity providers.</li><li>
Develop and maintain scripts or workflows to streamline repetitive IAM tasks.</li><li>
Monitor IAM system health and performance.</li></ul>
Documentation &amp; Knowledge Management<ul><li>
Maintain up-to-date documentation for Epic security policies, IAM processes, and onboarding procedures.</li><li>
Provide training and guidance to end users and internal teams on IAM best practices.</li><li>
Create and update knowledge base articles for internal teams and end users.</li><li>
Maintain version control of workflows, issue/risk logs, and decision trackers.</li></ul>
Collaboration &amp; Communication<ul><li>
Collaborate with People Team, Compliance, Security, and Application teams to ensure accurate and secure access provisioning.</li><li>
Participate in Epic upgrade cycles, testing, and validation of security settings.</li></ul>
GoHealth Core Values
GoHealth&rsquo;s Core Values, listed below, are essential functions of this position:<ul><li>
Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.</li><li>
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.</li><li>
Diversity &amp; Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.</li><li>
Courage &amp; Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.</li><li>
Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.</li></ul>
Physical Requirements<ul><li>
Office Environment: Tasks may be conducted within a climate-controlled office setting.</li><li>
Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.</li><li>
Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed.</li><li>
Safety Equipment: May require the use of safety equipment for infection prevention.</li></ul>
[DO NOT EDIT BELOW THIS LINE]
_________________________________________________________________________________________________________
Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.
Equal Employment Opportunity Statement
The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
ADA Accommodation Statement
Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.
Compliance Statement
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.
Set up email alerts as new job postings become available that meet your interest!
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. 
 
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy</div>

Access Management Analyst

The Home Depot

Position Purpose: This position is responsible for executing photo audits of MET-executed projects to ensure execution quality and compliance with project requirements within The Home Depot. The Business Analyst reviews store-submitted photos against project-specific guidelines and checklists, documents audit outcomes, and ensures audit pass/fail decisions align with project-specific audit checklists. The role also uses Tableau to generate charts and tables that summarize audit results and identify basic trends, exceptions, and opportunities for process improvements. This position serves as a key point of contact for photo audit-related inquiries and partners closely with internal teams, suppliers, and cross-functional stakeholders to ensure consistent understanding and application of audit requirements. Strong attention to detail, process discipline, and clear communication are critical to success. The role supports ongoing process and reporting improvements and uses technology-enabled tools to improve audit efficiency and accuracy. The position requires strong organizational skills, sound judgment, and the ability to manage multiple priorities in a structured, fast-paced environment. Key Responsibilities: 20% Plan and lead all phases of a project's life cycle (i.e. feasibility, design implementation, evaluation); this includes extracting the business need; defining the business requirements, understanding the impact on the business, and designing and carrying out the project(s) 10% Serve as liaison between merchandising and finance by facilitating meetings including both departments 10% Mentor other analysts in developing/honing business knowledge and analytical skills 20% Service as a subject matter expert and perform research and/or analysis within assigned projects 20% Multi-task to work on 2 to 4 projects simultaneously, recommending process improvements and making final project recommendations which impact the business 20% Establish and report on metrics of assigned projects to gauge business value Direct Manager/Direct Reports: Reports to a director-level position within merchandising No direct reports, however, the position will be required to mentor others who have the need for assistance Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Bachelor&rsquo;s Degree or equivalent work experience Strong attention to detail with the ability to consistently apply project-specific audit standards and guidelines Excellent customer service skills and ability to build effective working relationships with internal and external business partners Strong written and verbal communication skills Experience identifying basic trends and communicating findings to stakeholders Highly organized with the ability to manage multiple priorities and meet deadlines Ability to work independently and exercise sound judgment in structured and ambiguous situations Experience working in structured, process-driven environments preferred Ability to adapt to evolving tools and process improvements Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work Experience: 2 Competencies: Strong project management skills, including strong process orientation, ability to work in a cross-functional team environment Good communication skills, including ability to interact with officers, also needs the ability to negotiate and persuade Strong analytical skills and general understanding of technical concepts Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to handle multiple projects and manage toward deadlines and deliverables Proven leadership skills, including a willingness and ability to be a mentor

Turner Construction Company

<div><div><div>Serve as daily point of contact for site construction team and owners&rsquo; representatives. Implement contract requirements with manufacturing partners and maintain ongoing communication of needs aligned with project schedule, documentation, and status. Manage coordination activities for assigned projects inclusive of operations, engineering, logistics, delivery and post-delivery support to achieve project goals.
Essential Duties &amp; Key Responsibilities:
<ul><li>Establish productive and collaborative working relationships with site construction team, owners&rsquo; representatives, and manufacturing partners maintain ongoing communication of needs aligned with project schedule, documentation, and status.</li>
<li>In collaboration with project stakeholders, develop consensus for product delivery including budgets, emergent work, quality, safety, engineering, scheduling, installation, and close-out processes of assigned projects.</li>
<li>Oversee manufacturing partners&rsquo; adherence to commercial documents, including xPL contracts, product submittals, specifications, and applicable codes.</li>
<li>Align project processes and activities to maintain workflow in coordination with construction project delivery schedule and site construction team.</li>
<li>Verify project compliance with procedures to ensure quality, on-time, on-budget, delivery, and operational excellence to satisfy site construction team and owner&rsquo;s representatives.</li>
<li>Provide continuous monitoring of manufacturing partners&rsquo; adherence to Quality Control Program , facilitate reviews and necessary modifications with vendors, site constructions team, and owner&rsquo;s representatives.</li>
<li>Maintain routine presence at project job site to establish relationships, communicate needs, and fulfill client expectations.</li>
<li>Manage, resolve, and escalate issues in timely manner to site construction team and xPL stakeholders.</li>
<li>Present monthly project health reports to xPL management team, provide status of project finance and budget, staff monitors, schedule status, operational constraints, risk management, and recovery plans.</li>
<li>Manage project staffing levels for internal General Conditions/General Requirements (GC/GR) compliance and aligned with established financial structure of assigned project.</li>
<li>Provide regular performance feedback for assigned project staff during project and annual performance cycle, utilize talent management systems, and identify appropriate training to assist staff development.</li>
<li>Participate in internal xPL planning and lessons learned calls to establish efficiency for current workflows and operational standards.</li>
<li>Lead or participate in activities, duties, and responsibilities to ensure safe project delivery.</li>
<li>Other activities, duties, and responsibilities as assigned.</li>
</ul>Qualifications:
<ul><li>Bachelor&rsquo;s Degree from accredited degree program in Industrial or Manufacturing Engineering, Operations Management, or Supply Chain management or related field of study, with minimum of 8 years related experience required, or equivalent combination of education, training and experience</li>
<li>Experience managing geographically diverse, remote, and multidisciplined team</li>
<li>Strong decision making and relationship skills to identify constraints, progress issue resolution, and define ownership</li>
<li>Interpersonal and team building skills with ability to work across organizational levels, management, and stakeholders</li>
<li>Comprehensive knowledge and understanding of contract documents (including xPL contract, product submittals, specifications, codes)</li>
<li>Knowledge of estimating, construction costs, scheduling, purchasing and engineering principals and techniques</li>
<li>Ability to read and understand general contract and subcontract documents, drawings and specifications</li>
<li>Professional written and verbal communication with effective presentation delivery skills</li>
<li>Self-starter with project management skills and capable of managing concurrent complex projects and prioritizing tasks successfully to completion for self and others</li>
<li>Process and critical thinking skills with sound judgement decision-making</li>
<li>Organizational management skills, capable of managing and developing remote teams, observing performance, and delivering feedback</li>
<li>Proficient computer skills, Microsoft Office suite of applications, and knowledgeable of collaboration tools (e.g., Procore, ACC, SAP, Clearstory)</li>
<li>Knowledgeable of continuous improvement tools and methodologies</li>
Travel required 
<li>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee regularly performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee occasionally works at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.</li>
</ul>Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.</div></div></div>

xPL Project Manager

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
Role Description
As a Sr. AI Delivery Acceleration Specialist, you will design, refine, and govern the prompt workflows and content production patterns that transform how ServiceNow Expert Services deliver customer implementations. Working within the Delivery Acceleration team, you will turn what previously required weeks of manual effort into AI-accelerated delivery that produces customer-ready outputs in hours.
You will own the design and quality of AI-powered tools that support ServiceNow Expert Services' go-to-market and implementation efforts. Critically, you must understand the professional services go-to-market motion &mdash; how services are scoped, sold, estimated, and delivered &mdash; because the solutions and processes you build must align with how consultants and sales teams position and execute customer engagements. Your work directly impacts delivery speed, quality, margin, and the customer experience.
You will operate in a fast-paced two-week sprint cadence with monthly releases, partnering with AI Architects, Solution Architects, Expert Services, and the broader Delivery Acceleration team across AMS, EMEA, and APAC+J.
This is not a software engineering role. There is no coding, no platform development, and no model training. The work is designing prompts and workflows that make AI useful for delivery practitioners, quality-checking the outputs before they reach anyone, and building the repeatable methodology that scales across a global delivery community. The right candidate is closer to a technical business analyst with deep AI instincts than a software engineer.
What You Get to Do in This Role
Design and Build Prompt Workflows<ul><li>
Design multi-step prompt chains within our AI delivery platform that autonomously generate ServiceNow implementation scope, estimates, customer-facing presentation decks, demo companions, and other artifacts that speed delivery</li><li>
Author, refine, and version-control prompt templates; manage the extract refine archive promote workflow for the 125+ template library</li><li>
Encode best practices and ServiceNow scoping standards into reusable prompt patterns across product areas (ITSM, CSM, HRSD, SPM, FSO, and others)</li><li>
Partner with AI Architects on agent direction and with the platform administrator on library structure &mdash; Architects own platform and agent architecture; the Specialist owns prompts, content patterns, and quality</li></ul>
Lead Quality Assurance and Prompt Optimization<ul><li>
Review and quality-check all AI-generated content before it reaches the Expert Services community; develop guardrails that ensure completeness, traceability, formatting consistency, and accuracy against source inputs</li><li>
Design systematic evaluation approaches that measure output consistency and adherence to delivery standards across varied scoping inputs</li><li>
Iterate on prompts based on user feedback, audit signals, and output analysis &mdash; treat prompts as production assets with version control and quality gates</li><li>
Support office hours across AMS, EMEA, and APAC+J, plus delivery-lead validation cycles</li></ul>
Integrate AI with Professional Services Go-to-Market and Delivery<ul><li>
Understand the full professional services lifecycle and partner with delivery consultants, Solution Consultants (SCs), and Account Executives (AEs) to validate that AI-generated outputs are usable in real customer contexts &mdash; feeding signals back into the improvement loop</li><li>
Collaborate with the Sales Acceleration team to ensure AI-powered delivery capabilities are accurately represented in pre-sales motions and customer-facing demonstrations &mdash; supporting accurate estimation that reflects realistic Professional Services delivery economics</li><li>
Partner with the Now Engage platform team to embed AI capabilities into the customer and partner delivery experience</li><li>
Contribute to packaging AI-accelerated delivery into repeatable service offerings that services and license sales teams can position and sell</li></ul>
Drive Measurement and Continuous Improvement<ul><li>
 Establish quality metrics for prompt outputs (accuracy, rework rates, consultant acceptance, time savings, consistency) and analyze performance signals to surface failure patterns and expansion opportunities</li><li>
Contribute to the delivery acceleration roadmap by identifying where AI can fill capability gaps or replace manual processes</li><li>
Document prompt patterns, content production best practices, and lessons learned to build organizational knowledge</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Hands-on prompt engineering experience: designing prompts for consistent, structured output; iterating based on failure analysis; treating AI-generated content as a first draft requiring quality assurance before use &mdash; not a finished product</li><li>
Pre-sales or delivery consulting experience with direct ownership of scope summaries, ROM estimates, SOW drafts, or equivalent customer-facing delivery artifacts</li><li>
Advanced written communication and presentation skills. A portfolio of customer-facing or executive-facing work is required &mdash; candidates without a portfolio will not advance.</li><li>
Detail-oriented quality assurance mindset with experience reviewing AI-generated or templated content for accuracy, consistency, and traceability against source material</li><li>
Strong understanding of professional services delivery operations &mdash; how engagements are scoped, sold, estimated, staffed, and delivered</li><li>
Self-directed working style across AI tools, Excel, presentation software, and SharePoint; comfortable serving as a second pair of eyes on prompts before promotion to shared spaces</li><li>
Experience working in agile, sprint-based environments with measurable delivery outcomes</li></ul>
Preferred Qualifications<ul><li>
ServiceNow domain knowledge, ideally across multiple product areas, and direct experience producing or reviewing implementation artifacts such as user stories, scope summaries, or SOWs.</li><li>
ServiceNow platform certifications (CSA, CIS-ITSM, CIS-CSM, or similar)</li><li>
Experience supporting scoping and discovery calls with SCs and AEs</li><li>
Business Analyst or Project Manager background</li><li>
Comfort running office-hours-style enablement sessions across time zones</li><li>
Enablement content creation experience: recorded demos, training assets, or similar</li><li>
Background in management consulting or professional services delivery operations</li></ul>
This Role Is Not a Fit If<ul><li>
You are primarily seeking a software engineering, machine learning, or platform development role. This role involves no coding, model training, or platform engineering.</li><li>
 You use AI tools but do not review or quality-check the output before sharing. A quality-first mindset is non-negotiable.</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr. Delivery Acceleration AI Specialist

Explore 93+ Business process analyst sap remote in Atlanta this June. Find roles across top companies and apply now to boost your career.

93 business process analyst sap remote jobs In Atlanta

Business Process Analyst - SAP - Remote

Supply Chain Data Analyst

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