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customer service representative

call center representative

Chadwell Supply

<div>
 
 
 
 Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.
 
 
 
 
 
 
 We are proud to have been named the&nbsp;
 
 National Apartment Association's 2025 Top Employer in the Supplier Category.
 
 &nbsp;
 
 
 
 
 
 
 
 
 Benefits that drive themselves:
 
 
 
 
 
 <ul>
 <li>
 
 
 Competitive&nbsp;
 
 
 
 
 
 Hourly Wage of&nbsp;
 
 
 
 
 
 $18.00/ hour!
 
 
 </li>
 <li>
 
 
 Full Time, Monday-Friday,&nbsp;9:00am-6:00pm&nbsp;
 
 
 </li>
 <li>
 
 
 Guaranteed 40 hours per week, hybrid opportunities&nbsp;available upon completion of training, and&nbsp;no weekends!&nbsp;
 
 
 </li>
 <li>
 
 
 We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.
 
 
 </li>
 <li>
 
 
 Complimentary gym access, meal prep services and more!
 
 
 </li>
 <li>
 
 
 Employee Discount Program!&nbsp;
 
 
 </li>
 <li>
 
 
 Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29&nbsp;Branches across the Country.&nbsp;
 
 
 </li>
 <li>
 
 
 Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025!
 
 
 </li>
 </ul>
 
 
 
 
 Overview
 
 
 
 
 
 
 
 Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Call Center Representative! The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.
 
 
 
 
 
 
 
 
 What you will need
 
 
 
 
 
 <ul>
 <li>
 
 
 Be a minimum of 18 years of age.
 
 
 </li>
 <li>
 
 
 Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
 
 
 </li>
 <li>
 
 
 Be able to perform data entry in a computer and extract information on orders and accounts.
 
 
 </li>
 <li>
 
 
 Have strong process analysis and improvement skills.
 
 
 </li>
 <li>
 
 
 Have ability to multi-task with frequent interruptions.
 
 
 </li>
 <li>
 
 
 Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
 
 
 </li>
 <li>
 
 
 High School Diploma or equivalent education required; some college recommended.
 
 
 </li>
 <li>
 
 
 Average computer literacy and experience required.
 
 
 </li>
 </ul>
 
 
 
 
 
 How you will make an Impact
 
 
 
 
 
 <ul>
 <li>
 
 
 
 Be able to process stock orders, quotes, and returns accurately.
 
 
 
 </li>
 <li>
 
 
 
 Work quickly to provide substitutes for items placed on backorder if requested.
 
 
 
 </li>
 <li>
 
 
 
 Be able to process Credit Card Authorizations on open orders.
 
 
 
 </li>
 <li>
 
 
 
 Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
 
 
 
 </li>
 <li>
 
 
 
 Be able to answer the phone with a clear friendly tone.
 
 
 
 </li>
 <li>
 
 
 
 Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
 
 
 
 </li>
 <li>
 
 
 
 Acknowledge and answer all emails as they arrive.
 
 
 
 </li>
 <li>
 
 
 
 Participate in Lunch and Learns and all other product knowledge opportunities.
 
 
 
 </li>
 <li>
 
 
 
 Remain logged into queues during business hours.
 
 
 
 </li>
 </ul>
 
 
 
 #INDCS
 
 
 
</div>

Call Center Representative

IDIQ

<div>Company Description 
IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.
IDIQ&reg; is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ&reg;, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ&reg; for financial health and protection; Credit &amp; Debt&reg;, a credit and debt education-based membership platform; and IDIQ&reg; Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits. As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment.
We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.
If you believe you can provide an exceptional customer service experience, apply today! 
Job Description 
IDIQ is seeking full time Member Advisors/Retention Specialists to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available).
The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).
Next upcoming training class is April 6, 2026
At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers business. They will utilize the art of active listening, apply problem-solving skills to de-escalate customer concerns, and utilize sales skills to retain customers who are calling to cancel their membership with IDIQ.
Responsibilities may include but are not limited to:<ul><li>
Provide professional assistance to members on a variety of topics including account access, billing inquiries, enrollment support, personal information updates, and account cancellations&mdash;with a primary focus on retention.</li><li>
Utilize expert-level product knowledge to engage and educate members on the value of IDIQ&rsquo;s services, helping them make informed decisions and encouraging continued membership.</li><li>
Practice active listening and empathetic communication to fully understand member concerns and provide thoughtful, accurate solutions tailored to individual needs.</li><li>
Apply effective de-escalation strategies to manage and resolve escalated or emotionally charged interactions, turning potential cancellations into positive experiences.</li><li>
Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal systems and documentation processes with efficiency and professionalism.</li><li>
Identify opportunities to enhance member satisfaction by offering customized service packages and pricing options that support loyalty and long-term engagement.</li><li>
Demonstrate strong multitasking and time management skills to balance workload, meet performance targets, and maintain service level agreements.</li><li>
Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations</li><li>
Must follow all company policies and procedures regarding data privacy and protection and data loss prevention</li><li>
Regular and predictable attendance is required.</li></ul>
Performs other job-related duties and responsibilities as may be assigned from time to time. 
Qualifications 
<ul><li>
Minimum of two years&rsquo; experience working in a high-volume call center environment providing customer service by phone.</li><li>
Experience in handling high call volumes while maintaining excellent customer service and accuracy across systems and documentation.</li><li>
Familiarity with credit reporting services or related industries is a plus.</li><li>
Technically adept with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in working with various internet browsers including Chrome and Firefox.</li></ul>
Preferred Skills:<ul><li>
Strong telephonic and electronic communication skills and etiquette.</li><li>
Advanced problem-solving skills.</li><li>
Familiarity with CRM systems and practices.</li><li>
Willingness to learn, respond to coaching, and adapt to sales process</li><li>
Strong customer-focused mindset</li><li>
Established track record of reliability and good attendance.</li><li>
Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders</li><li>
Ability to be discrete and maintain confidential information</li><li>
Ability to multitask with a high volume of tasks</li><li>
Flexibility to handle rapid and frequent change and interest in taking on new tasks.</li><li>
Exhibits passion and excitement over work. Has a can-do attitude.</li></ul> 

Additional Information 
Position Details: This is a full-time, hourly position, (40 hours/week), with occasional voluntary overtime. This position is onsite at the Tampa, FL office.
The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).
Next upcoming training class is April 6, 2026
Pay: $21.00 for English-only speaking candidates. $22.00 for English/Spanish speaking candidates
Benefits and Perks: IDIQ makes available comprehensive benefits including:<ul><li>
Medical: 100% of base benefits for employees and 50% for dependents</li><li>
Dental: 50% for of base benefits for employees and dependents</li><li>
Vision: 50% for of base benefits for employees and dependents</li><li>
$25,000 company paid life insurance</li><li>
Short-term disability</li><li>
Long-term disability</li><li>
11 paid holidays</li><li>
Vacation time off (VTO)</li><li>
Paid sick time (STO)</li><li>
401k program with employer match.</li></ul>
Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more.
AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.
Supervisory: No supervisory responsibilities.
Business Office Environment: This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment. Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.
Privacy Notice for California Employees and Applicants</div>

Retention Specialist

Ferguson

<div>Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers&rsquo; complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.
Position Details:
Location | Onsite - Tampa, FL
Schedule | Monday &ndash; Friday 7:30am &ndash; 4:00pm<h2 class="jobSectionHeader">
Responsibilities:</h2><ul><li>
Receive inbound phone calls and dispatch calls to the appropriate department</li><li>
Resolve customer problems and refers problems to appropriate department when appropriate</li><li>
Perform other routine administrative activities per the organization&rsquo;s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory</li><li>
Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases</li><li>
Respond to, or redirect routine inquiries from external/internal sources about the organization, it&rsquo;s activities, or processes so callers/visitors are answered promptly and accurately</li><li>
Participate in meetings and communicate any concerns to management</li><li>
Make sure to follow all policies, rules, regulations, and procedures</li><li>
Perform other duties or functions as requested by management</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2><ul><li>
Strong written and verbal communication skills with ability to communicate across all levels of the organization</li><li>
Ability to handle a fast-paced call center environment</li><li>
Be well organized, detailed, and have time-management skills</li><li>
Display a high level of integrity and professionalism</li><li>
Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel</li></ul>
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!<ul><li></li></ul>
Pay Range:<ul><li></li></ul>
$15.00 - $19.04<ul><li></li></ul>
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.<ul><li></li></ul>
This role is Bonus or Incentive Plan eligible.<ul><li></li></ul>
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.<ul><li></li></ul>
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information</div>

Customer Service Representative (Concierge)

BD Nogales Norte

<div>
 
 Job Description Summary
 
 
 
 Liberator Medical Supply&trade; (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.
 
 
 We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position!
 
 
 In this role you will provide effective customer service for all external Liberator Medical Supply, Inc. customers by utilizing in-depth knowledge of company products and programs
 
 
 
 Job Description
 
 
 
 We are
 
 the makers of possible
 
 
 
 BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.
 
 
 We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you&rsquo;ll be supported to learn, grow and become your best self. Become a
 
 maker of possible
 
 with us.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
 </li>
 <li>
 Process customer returns according to established department policies and procedures.
 </li>
 <li>
 Work closely with the Medical Billing department to resolve disputed Billing charges
 </li>
 <li>
 Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
 </li>
 <li>
 Partner with Sales Representatives to meet or exceed customer service expectations.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 1+ years medical industry or call center/customer service experience
 </li>
 <li>
 Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
 </li>
 <li>
 Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
 </li>
 <li>
 High School Diploma or general education degree (GED)
 
 
 </li>
 </ul>
 
 Preferred Requirements
 
 
 
 <ul>
 <li>
 Ability to solve practical problems and deal with a variety of variables.
 </li>
 <li>
 Knowledge of Microsoft Office Applications
 </li>
 <li>
 Ability to work some evening shifts, weekends, or overtime as needed
 
 
 </li>
 </ul>
 
 We Offer a Comprehensive Benefits Package To Include
 
 
 
 <ul>
 <li>
 Up to 12 company paid holidays
 </li>
 <li>
 Medical, dental and vision insurance
 </li>
 <li>
 401(k)
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
 
 
 </li>
 </ul>
 At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
 
 
 For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
 
 
 
 Why Join Us?
 
 
 
 A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It&rsquo;s also a place where we help each other be great, we do what&rsquo;s right, we hold each other accountable, and learn and improve every day.
 
 
 To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
 
 
 To learn more about BD visit https://bd.com/careers
 
 
 Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
 
 
 #earlycareer
 
 
 
 Required Skills
 
 
 
 Optional Skills
 
 
 Primary Work Location
 
 
 USA FL - Stuart Airport Road
 
 
 Additional Locations
 
 
 Work Shift
 
 
 At BD, we are strongly committed to investing in our associates&mdash;their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
 
 
 Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates&rsquo; progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
 
 
 
 Salary Range Information
 
 
 
 $14.00 - $21.60 USD Hourly
</div>

Customer Service Representative

Tampa General Hospital

<div><div>Physician Business Development Representative - (260000QE)<div>
</div></div><div>
Description<div></div> 
Under supervision of the Manager of Business Development, the Business Development Representative will be responsible for promoting and representing Tampa General Hospital in their respective service line sales focus. The Business Development Representative will be responsible for implementing approved sales strategies and executing tactics to generate service line utilization and achieve sales goals.<ul><li>
Ability to comprehend knowledge that includes disease state, clinical research studies, and utilizing that knowledge to deliver information in an educational and sales environment</li><li>
Demonstrate the ability to learn, analyze, understand and effectively convey complex information</li><li>
Develop and execute business plans for assigned service line(s) while achieving consistent sales growth within the territory</li><li>
Promote services ethically and within compliance, based on TGH&rsquo;s sales process and approved marketing strategy</li><li>
Develop and nurture professional relationships with appropriate healthcare providers and hospitals</li><li>
Support service line growth initiatives and achieve sales goals through effective use of the TGH&rsquo;s sales model</li><li>
Consistent execution of sales and brand strategies, including effective and compliant utilization of available resources (i.e. approved sales tools and materials, educational lunches, speaker programs)</li><li>
Leverage expertise and knowledge of service lines to anticipate, investigate and respond to inquiries and service barriersDemonstrate a results-oriented approach and effective time management skills</li><li>
Develop an effective territory routing plan to optimize call plan attainment</li><li>
Consistently record sales activity within PRM systemUtilize time and other resources to drive territory growth</li><li>
Leverage service line data to focus efforts on high value opportunities</li><li>
Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital</li></ul><div>
</div></div><div>
Qualifications<div></div> 
Bachelor&rsquo;s Degree in Marketing or Related field and a minimum of 2 years of experience in Physician Relations or Physician targeted medical sales; or Associate&rsquo;s Degree in Marketing or Related field and minimum of 5 years of experience in Physician Relations or Physician targeted medical sales.<div> 
</div></div><div>
Primary Location: Tampa</div><div>
Work Locations: TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div>
Eligible for Remote Work: Hybrid Remote</div><div>
Job: Strategic Services/Business Development</div><div>
Organization: Florida Health Sciences Center Tampa General Hospital</div><div>
Schedule: Full-time</div><div>
Scheduled Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday</div><div>
Shift: Day Job</div><div>
Job Type: Hybrid Remote</div><div>
Shift Hours: 8am - 5pm, some nights and weekends</div><div>
Minimum Salary: 69,305.60</div><div>
Job Posting: Mar 12, 2026, 12:23:09 PM</div></div>

Physician Business Development Representative

Renuity

<div>Important to note that this role will be based out of the DC area and must be willing to relocate to be in office 5 days a week. 
 
The Director, Inside Sales is responsible for leading and scaling inside sales call center operations with a focus on revenue generation, lead conversion, and sales productivity. This role requires a strategic, data-driven leader with experience managing high-volume inside sales teams, optimizing dialing performance, and driving measurable revenue outcomes through outbound and inbound sales channels.
The Director will oversee the call center&rsquo;s inside sales, confirmation, and dispatch teams to maximize sales performance through effective coaching, sales process optimization, and data-driven decision-making. This role partners closely with the executive team to ensure alignment with the company&rsquo;s vision, mission, and strategic goals, and reports directly to the SVP of Call Center Operations.
What You&rsquo;ll Do<ul><li>
Develop and execute high-volume inside sales dialing strategies designed to maximize contact rates, appointment conversions, and revenue per lead.</li><li>
Align inside sales initiatives with company revenue objectives in partnership with senior leadership.</li><li>
Oversee daily operations of inside sales teams, ensuring strong speed-to-lead, high contact rates, appointment set percentages, and quality lead conversion.</li><li>
Drive a high-performance sales culture through clearly defined revenue KPIs, sales dashboards, and ongoing coaching for managers and frontline sales agents.</li><li>
Monitor and optimize dialer performance, call cadence strategies, and CRM analytics to improve agent productivity and sales outcomes.</li><li>
Ensure compliance with all regulatory requirements (TCPA, DNC) while maintaining aggressive sales outreach strategies.</li><li>
Partner cross-functionally with Sales, Marketing, and Technology to improve lead quality, segmentation strategies, scripting, and sales enablement tools.</li><li>
Identify and implement sales process improvements, automation, and technology enhancements to increase agent efficiency and revenue per lead.</li><li>
Collaborate closely with Field Sales leadership to ensure appointment quality translates into closed revenue.</li><li>
Recruit, develop, and mentor high-performing inside sales leaders and managers while building scalable coaching frameworks for frontline agents.</li><li>
Maintain an active presence on the call center floor, reviewing sales performance, call quality, and conversion metrics while driving accountability through weekly performance reviews.</li><li>
Champion change management initiatives and lead the adoption of new sales technologies, dialing strategies, and performance management tools.</li></ul>
What You&rsquo;ll Bring<ul><li>
Bachelor&rsquo;s degree required; MBA or equivalent preferred.</li><li>
8+ years of progressive inside sales or call center leadership experience, including 5+ years leading high-volume outbound sales teams.</li><li>
Proven track record of driving revenue growth through inside sales operations, including improving contact rates, appointment set rates, and lead-to-sale conversion.</li><li>
Hands-on experience managing large inside sales teams in a quota-driven call center environment.</li><li>
Proficiency with dialer management systems and CRM platforms (e.g., Five9, Nextiva, RingCentral) with experience optimizing dialing strategies and agent productivity.</li><li>
Strong analytical and problem-solving skills with the ability to translate sales data into actionable performance strategies.</li><li>
Excellent communication and leadership skills with the ability to influence cross-functional partners.</li><li>
Experience in industries such as home improvement, home services, healthcare, retail, or other high-volume consumer sales environments.</li><li>
Strong background in business intelligence and reporting tools used to track sales performance and agent productivity.</li><li>
Ability to manage multiple priorities in a fast-paced, high-growth sales environment.</li></ul>
About Renuity
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
To learn more, visit Renuity's About Us page.
#RHB
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy</div>

Director, Inside Sales

All Pro Plumbing - Florida

What&rsquo;s In It For You<ul><li>Compensation</li><li>$20 - $26/hr including bonus</li><li>Paid Time Off</li><li>Health Insurance</li><li>Vision/Dental/Life Insurance</li><li>Culture: Family business with mom &amp; pop feel</li></ul>Location: 5555 West Linebaugh Ave, Suite 100, Tampa, FL 33624Schedule<ul><li>Monday - Thursday: 7:30am - 6:00pm</li></ul>About Us Join our team as a Dispatcher/Customer Service Representative! Our mission is to provide our community the best plumbing &amp; HVAC services business in the region and to have a positive impact on our customers, employees and our neighbors. We&rsquo;re a top rated plumbing company with a 4.9 star Google rating. All Pro Plumbing &amp; Air has been established since 1996 and is growing. Build your career here &amp; grow with us!Responsibilities<ul><li>This is a hybrid dispatcher / customer service representative role</li><li>Answer phones and speak with customers to book appointments</li><li>Schedule jobs in our ServiceTitan software system</li><li>Dispatch technicians via our ServiceTitan software</li><li>Outbound call to existing customers to schedule appointments and perform follow ups</li><li>Handle customer requests and complaints</li><li>Perform administrative tasks as the business needs</li></ul>Requirements<ul><li>Top-notch verbal interpersonal skills</li><li>Positive attitude</li><li>2+ years customer service experience</li><li>ServiceTitan dispatch software experience (Strongly preferred)</li><li>Strong computer skills</li><li>Detail orientation</li><li>Ability to work under pressure in a faced paced environment</li><li>Pass drug test</li><li>Pass background check</li></ul>Preferred Qualifications<ul><li>Experience taking phone calls in a revenue generating role</li><li>Dispatch experience for a home services company</li><li>Track record of high call conversion rate / appointment booking rate</li></ul>Job Type: Full-timePay: $20.00 - $26.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Please be aware this role requires a background check due to the nature of the job. People with criminal history are not encouraged to apply. </li><li>Are you strong at using computers and typing quickly?</li></ul>Experience:<ul><li>Dispatching: 1 year (Required)</li><li>customer service: 2 years (Required)</li><li>ServiceTitan: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Tampa, FL 33624 (Required)</li></ul>Work Location: In person

Dispatcher (Plumbing & HVAC)

Explore 136+ Call center representative in Tampa this March. Find roles across top companies and apply now to boost your career.