call center floor manager

call center sales representative – hybrid Jobs in Miami

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customer service specialist Jobs in Miami

customer service specialist

call center sales representative hybrid

AT&T

<div>This hybrid-remote position reports to our 600 NW 79th Avenue, Miami, FL 33126 location. If selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.
This is your opportunity to be the voice of AT&amp;T &ndash; a global leader in communications and technology. As a member of our team, you&rsquo;ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency:
Our premier service consultant position earns $20.18 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You&rsquo;ll Make an Impact:
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you&rsquo;ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like:<ul><li>
Handle customer interactions (calls, chats, emails) in a fast-paced environment.</li><li>
Identify upselling opportunities and close deals to reach your sales and commissions targets.</li><li>
Accurately resolve issues related to service, billing, payments, and collections.</li><li>
Explain bills and product features clearly.</li><li>
Troubleshoot basic problems and seek higher support if needed.</li><li>
Build customer confidence and loyalty by resolving issues.</li><li>
Support various customer inquiries, including technical issues.</li><li>
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.</li><li>
Paid training to set you up for success.</li></ul>
Key expectations to succeed:<ul><li>
Commissioned sales experience highly preferred</li><li>
Unwavering Customer Focus</li><li>
Strong Work Ethic</li><li>
Adaptability</li><li>
Problem-Solving Skills</li><li>
Attention to Details</li></ul> 
Joining our team comes with amazing perks and benefits:<ul><li>
Medical/Dental/Vision coverage</li><li>
401(k) plan</li><li>
Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T home phone</li><li>
Tuition reimbursement program</li><li>
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.</li><li>
Paid Parental Leave</li><li>
Additional sick leave beyond what state and local law require may be available but is unprotected</li><li>
Adoption Reimbursement</li><li>
Disability Benefits (short term and long term)</li><li>
Life and Accidental Death Insurance</li><li>
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>
Employee Assistance Programs (EAP)</li><li>
Extensive employee wellness programs</li></ul>
Work From Home (WFH) Requirements:<ul><li>
You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&amp;T will provide the equipment you&rsquo;ll need to get started! (keyboard, monitor, computer, mobile device, etc.)</li><li>
Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you&rsquo;ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).</li><li>
You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.</li></ul>
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&amp;T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you&rsquo;re ready to take the lead as the voice of AT&amp;T, we&rsquo;d love to hear from you!
Your future is calling. Apply today!
#LI-Hybrid
Weekly Hours:
40
Time Type:
Regular
Location:
Miami, Florida
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</div>

Call Center Sales Representative – Hybrid

UniVista Insurance

Customer Service Sales RepresentativeJob DescriptionWe are seeking a highly motivated and professional Customer Service Sales Representative to join the team of one of our independent franchises. In this role, you will be responsible for handling customer inquiries and actively promoting our products and services.Key Responsibilities<ul><li>Handle inbound and outbound calls to resolve customer inquiries, issues, and follow-ups in a professional manner.</li><li>Identify and resolve customer concerns quickly, efficiently, and with high quality, ensuring a positive customer experience.</li><li>Provide personalized solutions based on customer needs, applying upselling and cross-selling techniques to maximize sales.</li><li>Maintain accurate records of interactions, including inquiries, resolutions, and follow-up actions.</li><li>Collaborate with the team to manage complex cases and escalate issues when necessary.</li><li>Comply with company policies, procedures, and data protection regulations.</li><li>Perform other duties as assigned.</li></ul>Qualifications<ul><li>Bilingual English-Spanish preferred.</li><li>High school diploma or equivalent required.</li><li>Previous experience in a call center, customer service, sales, or telemarketing preferred.</li><li>At least 1 year of customer service experience preferred, ideally in insurance with a 2-20 or 4-40 license.</li><li>Basic computer skills and proficiency in Microsoft Office.</li><li>Excellent verbal and written communication skills, with the ability to communicate clearly and concisely.</li><li>Strong problem-solving, organizational, and time management skills.</li><li>Professional, dynamic, and adaptable to fast-paced environments.</li><li>Reliable transportation required.</li></ul>NoteThe employer will be an independent franchise of UniVista Insurance. Final hiring and compensation decisions are made solely by the respective independent franchise.Expected hours: 40.0 per weekApplication Question(s):<ul><li>Do you have any experience in customer service, sales, or a call center (including informal experience)?</li><li>How would you rate your level of English?</li><li>What is your expected hourly pay range?</li><li>Do you currently hold a 2-20 or 4-40 insurance license in Florida?</li><li>Are you authorized to work in the United States?</li><li>Are you available to work Saturdays?</li><li>Can you confirm the ZIP code where you currently reside?</li><li>Are you available to work full-time, Monday through Friday?</li></ul>Work Location: In person

Customer Service Insurance Sales Representative

MyFlorida Energy

We are looking for a Call Center Floor Manager to oversee and drive performance for a fast-growing energy sales operation based in North Miami.This is a hands-on leadership role for someone who knows how to manage people, push production, and keep energy high on the floor.What You&rsquo;ll Do<ul><li>Manage daily operations of the call center floor</li><li>Monitor agent performance, KPIs, and call quality</li><li>Coach, train, and motivate agents to hit and exceed targets</li><li>Work closely with leadership to improve scripts and conversion rates</li><li>Ensure discipline, structure, and high energy throughout the day</li><li>Track performance metrics and report on team output</li></ul>What We&rsquo;re Looking For<ul><li>Prior experience managing a call center or sales floor</li><li>Strong leadership presence &mdash; you can command a room</li><li>Performance-driven mindset (you care about numbers)</li><li>Experience with outbound dialing and sales environments</li><li>Ability to train, coach, and hold people accountable</li><li>Organized, proactive, and solution-oriented</li></ul>Compensation<ul><li>Base salary starting at $60,000/year</li><li>Override on all agent production (uncapped earning potential)</li></ul>Location<ul><li>In-office position in North Miami, FL</li></ul>If you know how to run a floor, drive results, and build a winning team &mdash; we want to talk.Pay: From $60,000.00 per yearWork Location: In person

Call Center Floor Manager

<div>This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&amp;T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
As an Associate Director-Sales Loyalty position your tasks may include, but are not limited to, the following:<ul><li>
Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives, service metrics, and customer experience metrics.</li><li>
Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement.</li><li>
Responsible for hiring, attrition, ramp plans, and grievance process.</li><li>
Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.</li><li>
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.</li></ul>
Compensation Offered:
Our Associate Director-Sales Loyalty earns between $77,400 - $116,200 + $40,000 Target incentive. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Key Responsibilities:<div><ul><li> 
Leadership and Customer Experience: Lead a consumer sales and retention organization to exceed sales, retention, productivity, and customer experience objectives and create an environment that fosters engagement and high performance.</li><li>Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.</li><li>Operational Management and Efficiency: Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, enps, and cost effectiveness.</li><li>Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.</li><li>Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationship. Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base.</li></ul></div><ul><li>Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams. Understand dynamics of technology, coaching, and development to overdeliver on all key metrics and employee engagement.</li></ul>
Experience:<ul><li>
5+ years of related sales experience.</li><li>
Proven Leadership skills</li></ul>
Job Contribution:<ul><li>
Looking for 100% bilingual - Spanish, reading, writing, and speaking.</li></ul>
Education:<ul><li>Bachelor&rsquo;s degree (BS/BA) desired.</li></ul>
Supervisor Role:<ul><li>Yes</li></ul>
Joining our team comes with amazing perks and benefits:<ul><li>
Medical/Dental/Vision coverage</li><li>
401(k) plan</li><li>
Tuition reimbursement program</li><li>
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)</li><li>
Paid Parental Leave</li><li>
Paid Caregiver Leave</li><li>
Additional sick leave beyond what state and local law require may be available but is unprotected</li><li>
Adoption Reimbursement</li><li>
Disability Benefits (short term and long term)</li><li>
Life and Accidental Death Insurance</li><li>
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>
Employee Assistance Programs (EAP)</li><li>
Extensive employee wellness programs</li><li>
Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories,</li><li>
AT&amp;T internet (and fiber where available) and AT&amp;T phone</li></ul>
If you&rsquo;re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Miami, Florida
Salary Range:
$77,400.00 - $116,200.00
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</div>

Associate Director-Sales Loyalty

IQVIA

<div><div><div>Miami, United States of America | Full time | Home-based | R1481792</div><div><div>
Job available in additional locations</div></div></div><div><div> 
Patient Support Medical Claims Processing Representative 
</div><div>Contract Remote Role &ndash; Location (Open to Remote US)</div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contact Patient Support Medical Claims Processing Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
Job Responsibilities:</div><ul><li>
Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected</li><li>
Exceptional organizational skills are required</li><li>
May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week (shifts available: 9:00 am &ndash; 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST &ndash; 8:00pm EST) under moderate supervision</li></ul><div>
Minimum Education &amp; Experience:</div><ul><li>
High School Diploma or equivalent</li><li>
Experience in claim processing required</li><li>
Medical Billing Certification required</li><li>
Coding Certification required</li><li>
Ability to interpret Explanation of Benefits (EOB)</li><li>
HIPPA certified</li><li>
Customer Service Experience preferred</li><li>
Pharmacy Technician experience preferred</li><li>
Bi-lingual (English/Spanish) preferred</li></ul><div>
The pay range for this role is $23.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</div><div>
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Patient Support Medical/Biller Claims Processing Representative (Home-Based)

American Vision Group Your Eye Specialists

JOB SUMMARY:The Call Center Representative is responsible for providing exceptional customer service by handling inbound and outbound calls. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by offering effective solutions.RESPONSIBILITIES:- Manage large volumes of inbound and outbound calls in a timely and efficient manner.- Follow communication scripts and guidelines when handling various topics.- Identify and assess customers' needs, clarify information, research issues, and provide solutions and alternatives.- Build and maintain positive relationships with customers by going the extra mile to engage them.- Accurately document all conversations in the call center database in a clear and comprehensive manner.- Achieve personal and team qualitative and quantitative targets.- Provide accurate and satisfactory answers to customer queries and concerns.- De-escalate situations involving dissatisfied customers, offering appropriate solutions and follow-up actions.-Perform other duties as assigned by the supervisor.-Must comply with HIPPA requirements.QUALIFICATIONS/SKILLS:- Ability to work independently with self-direction and flexibility.- Excellent problem-solving and critical thinking skills.- Previous experience in a customer support role is preferred.- Strong customer focus and adaptability to different personality types.- Ability to multitask, set priorities, and manage time effectively.- Exceptional verbal and written communication skills for patient interactions.- Active listening skills to determine customer needs and the best course of action.- Patience and friendliness in dealing with all types of customers.- Flexibility and adaptability to work in a fast-paced environment.- Proficiency with computers and familiarity with telephone etiquette.- Ability to troubleshoot issues and provide clear and concise directions to patients.Job Type: Full-timePay: From $15.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Care Representative

CAREERXCHANGE®, Inc.

<div>
 
 
 Customer Service Manager
 
 
 
 Miami, FL | On-site
 
 
 Full-Time | Confidential Search
 
 
 
 
 
 We are partnering with a well-established, industry-leading organization to identify a
 
 Customer Service Manager
 
 to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential.
 
 
 
 
 
 This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents
 </li>
 <li>
 Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries
 </li>
 <li>
 Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.)
 </li>
 <li>
 Identify and implement process improvements to enhance efficiency and service quality
 </li>
 <li>
 Partner cross-functionally with internal teams including operations, logistics, and sales
 </li>
 <li>
 Manage hiring, onboarding, and ongoing training of team members
 </li>
 <li>
 Handle escalated customer issues with professionalism and urgency
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 <ul>
 <li>
 Proven experience managing teams in a call center or high-volume customer service environment
 </li>
 <li>
 Strong leadership and team development skills
 </li>
 <li>
 Experience working within manufacturing, distribution, or related industries is a plus
 </li>
 <li>
 Data-driven mindset with the ability to track, analyze, and improve KPIs
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to thrive in a fast-paced, results-oriented environment
 </li>
 </ul>
 
 Why This Opportunity:
 
 <ul>
 <li>
 Join a stable and growing organization with strong market presence
 </li>
 <li>
 Opportunity to make a direct impact on operations and customer experience
 </li>
 <li>
 Collaborative leadership team and supportive culture
 </li>
 <li>
 Clear path for growth and advancement
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re interested in learning more, feel free to apply directly or message me for a confidential conversation.
 
</div>

Customer Service Manager

Explore 189+ Call center sales representative hybrid in Miami this April. Find roles across top companies and apply now to boost your career.