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University of Miami

<div>
 <strong>
  Current Employees:
  <br/>
  <br/>
 </strong>
 If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
 <br/>
 <br/>
 The University of Miami/UHealth Department of SCCC has an exciting opportunity for a Full Time Research Associate 1 (Myeloma) to work at the UHealth campus in Miami, Fl.
 <br/>
 <br/>
 <strong>
  Core Job Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understands and interprets research protocols and procedures.
  </li>
  <li>
   Participates in the publication of significant results.
  </li>
  <li>
   Maintains an overview of relevant research findings.
  </li>
  <li>
   Ensures all research is undertaken according to good research practice.
  </li>
  <li>
   Keeps abreast of current publications relative to methods, techniques, and developments within the area of research.
  </li>
  <li>
   Collects, prepares, analyzes, dissects, and evaluates specimens or tissue cultures.
  </li>
  <li>
   Operates and maintains laboratory equipment. Performs a variety of routine assays, tests, and studies.
  </li>
  <li>
   Performs calculations to complete research test results, collects data, and performs statistical analysis of laboratory results.
  </li>
  <li>
   Adheres to University and unit-level policies and procedures and safeguards University assets.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  CORE QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s Degree in relevant field required.
 <br/>
 <br/>
 <strong>
  Experience:
  <br/>
  <br/>
 </strong>
 <strong>
  No Prior Experience Required.
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge, Skills and Attitudes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Skill in completing assignments accurately and with attention to detail.
  </li>
  <li>
   Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  </li>
  <li>
   Ability to process and handle confidential information with discretion.
  </li>
  <li>
   Ability to work evenings, nights, and weekends as necessary.
  </li>
  <li>
   Commitment to the University&rsquo;s core values.
  </li>
  <li>
   Ability to work independently and/or in a collaborative environment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Department Specific Functions
  <br/>
  <br/>
 </strong>
 The Research Associate 1 will support the Sylvester Myeloma Institute through activities dedicated 100% to a grant-funded research study. Primary responsibilities include chart abstraction, collection and entry of clinical research data, maintenance of study databases, and analysis of research findings to support study objectives, abstracts, and reporting requirements. The individual will work closely with investigators and research staff to ensure data accuracy, protocol compliance, and timely completion of grant-related deliverables and deadlines.
 <br/>
 <br/>
 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
 <br/>
 <br/>
 UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
 <br/>
 <br/>
 The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
 <br/>
 <br/>
 <strong>
  Job Status:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Employee Type:
  <br/>
  <br/>
 </strong>
 Staff
 <br/>
 <br/>
</div>


Research Associate 1 (Myeloma)

<div>
 <strong>
  Current Employees:
  <br/>
  <br/>
 </strong>
 If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
 <br/>
 <br/>
 The UHealth-University of Miami Health System IT Department has an opportunity for a full-time AI Security Engineer Specialist to work at the Miller School of Medicine.
 <br/>
 <br/>
 The AI Security Engineer Specialist is a highly motivated and technically proficient Security AI &amp; Automation Specialist with a strong foundation in AI prompt engineering to support and enhance our cybersecurity operations.
 <br/>
 <br/>
 As a specialized member of the Security Operations Center (SOC) at the University of Miami, the incumbent focuses on designing, deploying, and optimizing AI-driven workflows and agents&mdash;leveraging tools like Microsoft 365 Copilot and Security Copilot&mdash;to automate threat detection, streamline incident response, and improve operational efficiency. As a key member of the SOC team, this incumbent helps shape the future of AI-integrated security operations.
 <br/>
 <br/>
 Core Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Leverages AI tools (e.g., Microsoft Copilot 365, Security Copilot) to streamline security operations, automate documentation, and support incident response activities.
  </li>
  <li>
   Develops and maintains AI prompts and workflows tailored for security use cases, including threat hunting, incident triage, and compliance reporting.
  </li>
  <li>
   Integrates AI tools into daily security operations to enhance analyst productivity and reduce response times.
  </li>
  <li>
   Designs, implements, and manages AI-based agents and automations for real-time alert enrichment, log analysis, and contextual threat intelligence.
  </li>
  <li>
   Collaborates with SOC analysts, engineers, and GRC teams to identify automation opportunities and embed AI into existing security infrastructure.
  </li>
  <li>
   Analyzes and correlates data from multiple sources using AI-assisted tools to detect threats and anomalies.
  </li>
  <li>
   Creates dashboards and reporting tools (e.g., Splunk, Sentinel) that reflect AI-enhanced threat intelligence insights.
  </li>
  <li>
   Monitors and evaluates the effectiveness of AI-enhanced security processes, continuously refining prompt strategies and automation logic.
  </li>
  <li>
   Monitors, evaluates, and refines AI-enhanced security processes, prompt strategies, and automation logic.
  </li>
  <li>
   Assists in developing and maintaining documentation, runbooks, and SOPs for AI-integrated workflows.
  </li>
  <li>
   Participates in on-call rotations and provide advanced analysis support during critical incidents.
  </li>
  <li>
   Stays current with emerging AI technologies and cybersecurity trends to ensure best-in-class practices.
  </li>
  <li>
   Adheres to University and unit-level policies and procedures and safeguards University assets. Other tasks as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
  </em>
  <br/>
  <br/>
 </strong>
 <strong>
  CORE QUALIFICATIONS
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Security, Engineering, or a related field required; Master&rsquo;s degree preferred
  </li>
  <li>
   Minimum 5 years of experience in cybersecurity and AI integration.
  </li>
  <li>
   Microsoft Certified: Security Operations Analyst Associate preferred
  </li>
  <li>
   Microsoft 365 Certified: Fundamentals preferred
  </li>
  <li>
   Microsoft Copilot certification(s) preferred
  </li>
  <li>
   GIAC Cyber Threat Intelligence (GCTI), CompTIA Security+, or equivalent certifications preferred
  </li>
  <li>
   Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
  </li>
  <li>
   Ability to work collaboratively with others and contribute to a team environment.
  </li>
  <li>
   Skilled in using office software, technology, and relevant computer applications.
  </li>
  <li>
   Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Any appropriate combination of relevant education, experience and/or certifications may be considered.
   <br/>
   <br/>
  </em>
 </strong>
 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
 <br/>
 <br/>
 UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
 <br/>
 <br/>
 The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
 <br/>
 <br/>
 <strong>
  Job Status:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Employee Type:
  <br/>
  <br/>
 </strong>
 Staff
 <br/>
 <br/>
</div>


AI Security Engineer Specialist

Mavis Tire

<div><p><b>Tire Kingdom &amp; Mavis Tires &amp; Brakes at Discount Prices</b> <b>- </b><b>Automotive Mechanics</b></p><p><br>
Tire Kingdom is proud to join the Mavis Tire family. We're looking for full-time Automotive Mechanics to join Team Mavis at one of our state-of-the-art automotive service and retail tire sales centers in the<b> Miami, FL </b>area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States.</p><p><b>
About the Position of Automotive Mechanic</b></p><p>
As Mavis's leaders in undercar repairs, our Automotive Mechanics are trusted to inspect, diagnose, and perform a wide variety of automotive services on customers' vehicles. Mavis's Automotive Mechanics perform a wide variety of undercar repairs, including brakes, struts and shocks. Automotive Mechanics are also responsible for completing state-mandated inspections, changing oil and filters, checking fluids, replacing worn parts, and dismounting, mounting, rotating and balancing tires.</p><p><b>
Employee Benefits</b></p><p>
At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health, dental and vision insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid time off, paid holidays, life insurance, on-the-job training, and opportunities for career growth and advancement.</p><p><b>
Qualifications</b></p><p>
We recruit team members who share our commitment to providing complete customer satisfaction and delivering the highest quality service. To be eligible for the position of Automotive Mechanic, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess 2 years of experience and/or training in automotive repair and maintenance or any combination of education, training and experience which demonstrates the ability to perform the duties and responsibilities of the position; and (4) possess an extensive tool box of personal tools used in performing undercar repairs.</p><p>
The following additional qualifications are preferred: (1) state inspection license(s); and, (2) ASE Certifications in Automotive Maintenance and Light Repair (G1), Suspension and Steering (A4), and Brakes (A5).</p><p>
As an active position, Automotive mechanics are required to stand, walk, bend, kneel, stoop, crouch, crawl, climb, pull, reach and perform repeated and repetitive movements consistent with vehicle maintenance and automotive repair. Mechanics must regularly lift and/or move items weighing over 50 pounds.</p><p><br>
What are you waiting for? <b>APPLY NOW!</b></p><p>
Candidates can apply online at www.mavis.com/careers. <b>OPEN INTERVIEWS ARE AVAILABLE 7 DAYS A WEEK! </b>Simply walk in during store hours for an immediate interview. If you have any additional questions, you may call the Recruitment department toll-free # at 844-375-3995.</p><p>
For more information about Mavis, please visit www.mavis.com.</p><p><b><i><br>
Mavis is an Equal Opportunity Employer</i></b></p></div>

Automotive Mechanics

Barjo Printing & Signs LLC

<p>Graphic Designer &ndash; In House (Miami, FL)</p><p>Barjo Printing &amp; Signs is looking for a Graphic Designer to join our team in Miami.</p><p>This is an in-house, on-site position at our printing and signage company.</p><p>Responsibilities:</p><ul><li>Design graphics for print and marketing projects</li><li>Prepare production-ready files for banners, vinyl, foam board, acrylics, decals, and signage</li><li>Work closely with the production and sales team</li><li>Make revisions and adjustments as needed</li><li>Ensure accuracy, quality, and attention to detail in all designs</li></ul><p>Requirements</p><ul><li>Fluent English (spoken and written)</li><li>Strong skills in Adobe Illustrator and Photoshop</li><li>Ability to work in a fast-paced environment</li><li>Team-oriented and detail-focused</li></ul><p>Preferred:</p><ul><li>Experience working in a printing or signage company</li><li>Location: Miami, FL</li></ul><p>Job Type: Full-time</p><p>Work Type: On-site (Not remote)</p><p>Job Type: Full-time</p><p>Pay: From $20.00 per hour</p><p>Work Location: In person</p>

Diseñador Grafico

HiredFirst

<div><div>This Registered Respiratory Therapist opportunity is based in Miami, FL at a 417-bed acute care facility in west Miami-Dade County. The hospital is a Level I Adult and Pediatric Trauma Center &mdash; certified by both the Florida Department of Health and verified by the American College of Surgeons &mdash; as well as a Joint Commission&ndash;certified Thrombectomy-Capable Stroke Center and one of five American Burn Association&ndash;verified Burn Centers in Florida. The facility also supports six ACGME-accredited Graduate Medical Education programs and two full-service freestanding emergency departments.<br>
<br>
The role. Respiratory Therapists at this hospital provide direct bedside care across a clinically complex patient population that includes trauma, burn, surgical, and pediatric cases. Day-to-day responsibilities center on conducting patient assessments &mdash; including breath sounds, airway patency, and cuff pressure &mdash; and performing diagnostic procedures to evaluate the need for and response to respiratory interventions. You will administer oxygen delivery, aerosol medication delivery, and chest physiotherapy, as well as assist with artificial airway placement and initiate, monitor, and maintain mechanical ventilation. The role also involves transporting ventilator-dependent patients and responding to emergent situations, including ensuring airway integrity and supporting ventilation during resuscitation events.<br>
<br>
What we're looking for.<br>
<br>
<ul><li>Associate Degree or Vocational School Graduate</li><li>Active RRT / Respiratory Care Practitioner (RRT / RCP) credential</li><li>Basic Cardiac Life Support (BCLS) &mdash; must be obtained within 30 days of employment start date</li></ul><br>
Schedule. Full-time position with a rotating schedule that includes weekend shifts.</div>
#Workwolf</div>

Registered Respiratory Therapist

Miami Jewish Health

<div><p>Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team.</p><br>
<p></p>
<p><b>
Job Title:</b> Senior Graphic Designer</p><br>
<p></p>
<div><b>
Job Summary</b></div>
<div>
The Senior Graphic Designer will apply a fresh eye to visual storytelling, branding and design efforts in support of our organization. This role plays a key role in maintaining design excellence across the brand, while aligning creative work with broader marketing and business priorities. The Senior Graphic Designer will be strategic and can effectively prioritize and manage multiple projects while meeting critical deadlines in a fast-paced environment.</div><br>
<div></div>
<p><b>
Essential Job Functions</b></p>
<ul><li>
Collaborates across all stages of the creative process, from strategic planning and ideation through concept development, execution, and final delivery.</li><li>
Evolves and upholds the company&rsquo;s brand while serving as a steward of visual and graphic standards.</li><li>
Maintain and enhance brand equity throughout projects.</li><li>
Ensures rigorous quality control so final deliverables are accurate and aligned with design standards.</li><li>
Well-versed in the creative/production process including development, concepting, and video and digital content.</li><li>
Leads maintenance and organization of digital assets such as logos, photography, and stock graphics.</li><li>
Builds and maintains strong working relationships with internal and external stakeholders.</li></ul><br>
<div></div>
<div><b>
Job Requirements</b></div>
<p>
Education:</p>
<ul><li>
Bachelor&rsquo;s degree in digital/graphic design or related field</li></ul><br>
<div></div>
<p>
Experience:</p>
<ul><li>
5 years progressively responsible experience in a fast-paced, deadline-driven environment.</li><li>
Web design experience a plus.</li></ul><br>
<div></div>
<p>
Licenses/Certifications:</p>
<ul><li>
N/A</li></ul><br>
<div></div>
<p><b>
Abilities Required</b></p>
<ul><li>
Ability to provide a strong portfolio showcasing creativity and range of projects.</li><li>
Demonstrated ability to deliver impactful graphic solutions that support business objectives.</li><li>
Strong customer service organizational skills with the ability to manage multiple priorities and deadlines.</li><li>
Flexible in responding to changing priorities and strategies, with strong judgment to evaluate situations and identify the best path forward.</li><li>
Experienced in Adobe Creative Cloud.</li><li>
Proficient in Microsoft Office.</li><li>
Healthcare industry knowledge a plus.</li></ul><br>
<div></div>
<p><b>
Functional Demands</b></p>
<p>
Environment Work Conditions:</p>
<ul><li>
Normal working condition with adequate lighting and ventilation</li></ul><br>
<p></p>
<p>
Infectious Material Exposure:</p>
<ul><li>
N/A</li></ul><br>
<p></p>
<p><b>
Organizational Expectations</b></p>
<ul><li>
Ensures that resident&rsquo;s/patient&rsquo;s rights are adhered to</li><li>
Demonstrates professionalism and accountability</li><li>
Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests</li><li>
Demonstrates excellent communication skills</li><li>
Ensures confidentiality and security of patients&rsquo; medical information</li><li>
Identifies and utilizes appropriate channels of communication</li><li>
Able to speak, read and write English</li><li>
Able to think and act calmly to meet unusual occurrences of the job</li><li>
Adheres to the organization&rsquo;s Mission, Vision and Values</li><li>
Participates in departmental activities, meetings and in-services and follows established guidelines</li><li>
Maintains a safe working environment</li></ul><br>
<div></div>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p><br>
<p></p>
<p>
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you&rsquo;ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.</p><br>
<p></p>
<p>
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p><br>
<p></p>
<p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><br>
<p></p>
<p>
Miami Jewish Health and FL PACE Centers require a Level II background screening in accordance with Agency for Health Care Administration (AHCA) regulations as part of the onboarding process for all new hires. Information and resources related to the AHCA Level II background screening requirement is available at the following link:</p>
<p>
FL Clearinghouse | Florida Agency for Health Care Administration</p></div>

Senior Graphic Designer

Flamingo Appliance Service

<div><div><b>Location:</b> Miami, FL<br>
<b>Schedule:</b> Hybrid (3 days onsite / 2 days remote after onboarding)<br>
<b>Initial Requirement:</b> First <b>60 days fully onsite</b> for training and operational integration<br>
</div><div><b>
Position Summary:</b><br>
</div><div>
Flamingo Appliance Service is seeking a <b>dual-function IT Help Desk Technician 1 (Tier 1) / Device Depot Analyst</b> to support both <b>end-user IT operations</b> and <b>device lifecycle management</b>.<br>
</div><ul><li>
This entry-level role is designed for individuals pursuing a <b>long-term IT career</b> within a <b>Microsoft 365&ndash;centric enterprise environment</b>, offering hands-on experience across both:</li><li>
Help Desk Operations (Tier 1 Support)</li><li>
Device Depot / Asset &amp; Endpoint Management</li></ul><div></div><div><b><br>
The role will follow a structured weekly schedule:</b><br>
<b>3 days onsite:</b> Device depot operations and physical support</div><div><b>
2 days remote:</b> Tier 1 help desk ticket support (post-onboarding)</div><div>
Role will be required to go into the office as needed or on short notice.<br>
</div><div>
This will be an 8:00 AM &ndash; 4:30 PM schedule with rotating after-hours support (5:00 PM &ndash; 8:00 PM) for our West Coast office and rotating weekend support.<br>
</div><div>
Occasional travel is needed, less than 25%.<br>
</div><div>
During the <b>first 60 days</b>, the position will be <b>fully onsite</b> to ensure proper training, process adherence, and operational readiness.<br>
</div><div><b>
Key Responsibilities</b><br>
</div><div><b>
Device Depot &amp; Onsite Support:</b><br>
Perform <b>device provisioning, staging, and preparation</b> for:</div><ul><li>
New hires.</li><li>
Replacements.</li><li>
Break/fix scenarios.</li></ul><div>
Manage <b>device inventory lifecycle</b>, including:</div><ul><li>
Intake, imaging/reset, and redeployment readiness.</li><li>
Asset tagging and tracking (audit-ready documentation).</li><li>
Coordinate <b>device shipping, returns, and logistics</b> for remote users.</li><li>
Diagnose <b>basic hardware issues</b> (laptops, mobile devices, peripherals).</li><li>
Assist with <b>walk-up support requests</b> when onsite.</li><li>
Maintain depot organization, standards, and documentation accuracy.</li></ul><div><br>
<b>
Help Desk &amp; End User Support:</b></div><ul><li>
Serve as the <b>first point of contact</b> for IT support requests via <b>Freshservice</b>.</li><li>
Troubleshoot and resolve Tier 1 issues involving:</li><li>
Microsoft Outlook, Teams, SharePoint</li><li>
Microsoft 365 licensing visibility and access issues</li><li>
Remote access (RDP, VPN such as Cisco AnyConnect)</li><li>
Windows 11 endpoints</li><li>
iOS and Android mobile devices</li><li>
Line-of-business software</li><li>
Provide <b>remote guidance and user support</b> in a professional, customer-focused manner.<br>
</li></ul><div>
Help Desk support will also be expected during on-site days.<br>
</div><div><b>
Identity &amp; Access Support:</b><br>
Perform Tier 1 support tasks in <b>Microsoft Entra ID</b>, including:</div><ul><li>
Reviewing user account status and sign-in logs</li><li>
Identifying authentication/MFA-related issues</li>
Understanding group-based access structures (escalate when required)<br>
<li>
</li></ul><div><b>
Endpoint &amp; Device Management Awareness</b><br>
Demonstrate foundational understanding of <b>Microsoft Intune</b>, including:</div><ul><li>
Device enrollment status and compliance checks</li><li>
Assess device health and configuration</li></ul><div>
Differentiating between:</div><ul><li>
Device-related issues</li><li>
User/account-related issues</li><li>
Policy/configuration issues</li></ul><div></div><div><b><br>
Onboarding &amp; Offboarding Support</b><br>
Assist with onboarding preparation, including:</div><div>
Account readiness validation</div><div>
Device provisioning coordination</div><div>
Support offboarding processes, including:</div><div>
Device recovery coordination (ship/drop-off tracking)</div><div>
Execution of communication tasks when directed</div><div>
Ensure all activities align with audit and security requirements.<br>
</div><div><b>
Documentation &amp; Escalation:</b><br>
</div><ul><li>
Maintain <b>accurate, ticket-ready documentation</b> in Freshservice.</li><li>
Follow established standard operating procedures and standard work instructions with precision.</li><li>
Escalate issues outside Tier 1 scope with:</li></ul><div>
Clear troubleshooting notes detailing:</div><ul><li>
Attempted resolution steps.</li><li>
Diagnostic information collected.</li>
Defined impact and urgency.<br>
<li>
</li></ul><div><b>
NOTE: </b>These are key responsibilities however this role will also be involved with continuous improvement efforts alongside our Enterprise Center for Excellence team and will be expected to perform other duties as required.<br>
<br>
<b>Required Qualifications:</b><br>
</div><div>
High school diploma or GED (<i>associate degree or IT coursework preferred</i>)</div><div><b>
Working knowledge of:</b></div><ul><li>
Microsoft 365 (Outlook, Teams, SharePoint).</li><li>
Windows 11 in a business environment.</li><li>
Remote support tools and remote desktop access.</li><li>
iOS and Android mobile devices.</li></ul><div><b>
Foundational understanding of:</b></div><ul><li>
Microsoft Entra ID concepts (users, authentication).</li><li>
Cloud fundamentals (SaaS, identity).</li><li>
Endpoint/device lifecycle basics.</li><li>
Strong problem-solving, organization, and communication skills (written and verbal).</li><li>
Ability to follow documented processes precisely (audit-safe execution).</li><li>
Professional handling of confidential employee and company information.</li>
Ability to work onsite in Miami as required.<br>
<li>
</li></ul><div><b>
Certification Requirements (Condition of Employment)</b><br>
</div><div>
The following certifications are <b>required</b> and <b>company-supported</b>:<br>
<b>MS-900: Microsoft 365 Fundamentals</b> (required within <b>60 days</b>)</div><div><b>
AZ-900: Microsoft Azure Fundamentals</b> (required within <b>60 days</b>)</div><div><b>
CompTIA A+</b> (required within <b>12 months</b>)<br>
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Note:</b> Study guidance and reasonable preparation time are provided.<br>
</div><div><b>
Compensation &amp; Benefits:</b><br>
</div><ul><li><b>
Salary:</b> $55,000 &ndash; $65,000 annually (based on experience).</li><li>
Health, dental, and vision insurance.</li><li>
401(k) with up to <b>4% employer match.</b></li><li>
Employer paid term-life, short-term and long-term disability.</li><li>
Hybrid work model (post-onboarding).</li><li>
Company-issued laptop and equipment.</li><li>
Structured growth path into:</li><li>
Tier 2 Support.</li><li>
Tier 3 / Systems roles.</li>
Collaborative, growth-focused IT team environment.<br>
<li>
</li></ul><div><b>
About Flamingo Appliance Service</b><br>
</div><div>
Flamingo Appliance Service is a <b>family-owned company</b> serving customers from Florida to California. Since 2007, we&rsquo;ve grown from a single technician to over 200<b> team members</b>, becoming the <b>largest independent appliance service provider in the United States</b>. We are an equal-opportunity employer and welcome applicants from all backgrounds.<br>
</div><div><b>
We prioritize:</b></div><ul><li>
Internal career development.</li><li>
Skill-based promotion (not tenure).</li>
Building long-term careers in IT and operations.<br>
<li>
</li></ul><div>
If you are motivated to grow, eager to learn, and ready to contribute to a high-performing team, we would like to hear from you.<br>
</div><div>
Apply today and become part of a company that values development, accountability, and long-term career progression.<br>
</div><div><b>
Interested? </b>Please follow the link below to take a pre-employment assessment test (45 minutes) and let us know! This is a general skills and aptitude test - no biggie, promise.<br>
</div><div>
https://www.ondemandassessment.com/o/JB-BOP4KSA13/landing?u=1061692</div><br>
<b>
About Flamingo Appliance Service:</b><p><br>
We are a family-owned company, serving Customers from Florida to California. Having grown from one tech to over 150 since 2007, we have quickly become an industry leader. We are THE largest independent appliance service company in the country. With this growth has come the opportunity &ndash; the need &ndash; to develop our own talent. Our leadership has developed from within. Come join us&hellip; help us Change the Industry!</p></div>

IT Help Desk Technician I (Endpoint Support) - Hybrid

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