customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

digital marketing specialist Jobs in Karachi

digital marketing specialist

chat support representative Jobs in Karachi

chat support representative

lead generation specialist Jobs in Karachi

lead generation specialist

call center specialist

Mars BPO

Job Description: We are hiring enthusiastic Call Center Specialists to join our team. In this role, you will be the first point of contact for our customers, handling calls, providing product and service information, and ensuring an excellent customer experience. This position is suitable for both freshers and experienced candidates looking to grow in a professional call center environment.Key Responsibilities:<ul><li>Professionally manage inbound and outbound calls.</li><li>Provide clear and accurate information to customers.</li><li>Address customer inquiries and resolve issues promptly.</li><li>Support lead generation and sales campaigns.</li><li>Maintain detailed records of calls and follow-ups.</li><li>Work closely with team members to meet targets and KPIs.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong communication skills in [English/Local Language].</li><li>Customer-focused with good problem-solving skills.</li><li>Ability to handle pressure and achieve targets.</li><li>Basic computer skills, including MS Office.</li><li>Prior call center experience is a plus, but freshers are welcome.</li></ul>What We Offer:<ul><li>Competitive salary with incentives and bonuses.</li><li>Supportive and friendly work environment.</li><li>Career growth and development opportunities.</li><li>Training and guidance to help you succeed.</li><li>Recognition and rewards for top performers.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Specialist

HR Ways

About the job Cold Calling Specialist (Onsite | Karachi | PKR)About ClientOur client helps companies build pre-vetted global tech and finance teams at one-third the cost.﻿About the RoleWe are looking for an elite Cold Calling Specialist with 2&ndash;3 years of experience in B2B software sales. The ideal candidate is confident on the phone, results-driven, and skilled at turning cold prospects into qualified opportunities.﻿﻿Key Responsibilities﻿<ul><li>Conduct high-volume outbound cold calls to B2B prospects</li></ul><ul><li>Identify decision-makers and qualify leads effectively</li></ul><ul><li>Handle objections confidently and move conversations forward</li></ul><ul><li>Maintain accurate call logs, notes, and follow-ups in the CRM</li></ul><ul><li>Consistently meet or exceed daily and monthly calling targets</li></ul>Required ﻿Qualifications<ul><li>2&ndash;3 years of proven experience in B2B cold calling (software/SaaS preferred)</li></ul><ul><li>Demonstrated track record of conversions and booked meetings</li></ul><ul><li>Strong objection-handling and communication skills</li></ul><ul><li>High level of CRM discipline and reporting accuracy</li></ul><ul><li>Self-motivated, resilient, and target-oriented</li></ul>Nice to Have: Experience with SaaS or tech products ﻿Familiarity with CRM tools (HubSpot, Salesforce, etc.)﻿Other Details: ﻿Work Type: Onsite ﻿Working Days: Monday to Friday ﻿Work Time: ﻿3PM - 12AM , 2-3 hours WFH﻿ ﻿Experience: 2-3 years ﻿Employment Type: Full-time ﻿Location: ﻿KarachiAbout HR Ways:&quot;HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M to stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Cold Calling Specialist (Onsite | Karachi | PKR)

SMA Visa Services

Job Summary: The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.Responsibilities:<ul><li>Manage large volumes of incoming and outgoing calls.</li><li>Provide information on products, billing, account status, and service policies.</li><li>Document interactions in call center software.</li><li>Meet daily performance metrics (AHT, FCR, QA score, etc.).</li><li>Troubleshoot common technical and service-related issues.</li><li>Maintain a professional tone and adhere to call scripts.</li><li>Participate in training to stay updated on products and procedures.</li></ul>Requirements:<ul><li>Previous call center experience preferred.</li><li>Excellent phone etiquette and active listening skills.</li><li>Ability to remain calm during high-pressure situations.</li><li>Familiarity with CRM or call center systems.</li></ul>Contact : +92 311 6638619Job Type: Full-timePay: Rs15,000.00 - Rs20,000.00 per monthWork Location: In person

Customer Service Representative

Htech Solution Pvt. Ltd.

SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Job Type: Full-timeExperience:<ul><li> call center: 3 years (Required)</li></ul>Work Location: In person

Supervisor (Call Center)

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department.About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.Position: Team Lead- Operations &amp; QualityRole OverviewWe are looking for an experienced Team Lead to manage and oversee the daily operations of both inbound and outbound teams. This role combines supervision, quality assurance, and compliance oversight to ensure smooth operations, high customer satisfaction, and adherence to company policies.Job Description:Key Responsibilities<ul><li>Supervise inbound and outbound call center teams, ensuring smooth daily operations.</li><li>Train, coach, and mentor agents to improve performance and achieve KPIs.</li><li>Monitor call quality, accuracy, and compliance with company standards.</li><li>Handle escalated customer calls, complaints, and operational issues.</li><li>Ensure adherence to regulatory, data privacy, and company compliance policies.</li><li>Conduct audits, identify process gaps, and recommend improvements.</li><li>Manage shift schedules, attendance, and optimal resource allocation.</li><li>Analyze performance trends and provide feedback to management for decision-making.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Proven experience in call center operations or team leadership.</li><li>Strong knowledge of QA and compliance processes.</li><li>Excellent communication and coaching skills.</li><li>Ability to handle escalations professionally and make quick decisions.</li><li>Organized, detail-oriented, and able to multitask in a fast-paced environment.</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Defined career growth and internal promotion opportunities</li></ul>Location: Bath Island, Clifton, KarachiTiming: 12:00 PM &ndash; 8:00 PMSalary: Market competitveWork days: 5 daysIf you are fluent in English and have experience managing a call center at operations, quality, and compliance levels while driving overall business performance through marketing initiatives, we encourage you to apply for this senior role. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs350,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Team Lead _Operations & Quality

The Talenters

Outwerk Solutions, a leading international call center , is looking for Call Center Agents who are fluent in English and ready to earn big!Job Details: Shifts Available:<ul><li>Part-time: 7:00 PM - 2:00 AM</li><li>Full-time: 7:00 PM - 4:00 AM</li></ul>Days: Monday - Friday (Weekends Off!)<ul><li>What We Offer:</li></ul>Salary up to 75,000 PKR + Commissions &amp; Incentives<ul><li>Performance-based Bonuses</li><li>Career Growth Opportunities</li><li>Fun &amp; Professional Work Environment</li></ul>Requirements:<ul><li>Fluent English Communication Skills (Mandatory)</li><li>Strong persuasion &amp; sales skills</li><li>Ability to work in a fast-paced environment</li><li>Prior call center experience is a plus, but freshers are welcome!</li></ul>EARN UPTO 100k!Apply Now! Send your CV via WhatsApp at 0349-3613193or come for walk-in interview between 8pm - 10pmLocation: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiDon't miss this opportunity to boost your career!Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agents (English Fluency Required!) Part time/ Full time

Leaders Training Center

Telesales Executive-Outbound &ndash; Call Center Background (Education &amp; Training) Industry: Professional Training &amp; Education (Management, HSE, Finance, Languages)Job Type: Full-Time &amp; OnsiteSalary: QAR 1500+700 (Accommodation)Location: Doha, QatarCompany: Leaders Training CentreBenefits: Visa sponsorship, Accommodation, Medical insurance, Paid annual leaveIMPORTANT &ndash; READ BEFORE APPLYINGThis position is STRICTLY for candidates with CALL CENTER / OUTBOUND TELESALES experience.❌ Retail / showroom / clothing/mall sales profiles will NOT be considered.Job Overview:Professional training institute urgently hiring Outbound Telesales Executives who are confident in high-volume calling, lead generation, and closing sales over the phone.Key Responsibilities<ul><li>Make 70&ndash;90 outbound calls per day</li><li>Contact warm &amp; cold leads for professional training courses</li><li>Promote Management, HSE, Finance, and Language programs</li><li>Follow up with prospects and close enrollments</li><li>Achieve monthly revenue targets of QAR 25,000 &ndash; 40,000+</li><li>Maintain call records and lead updates</li></ul>Mandatory Requirements<ul><li>Call Center / Outbound Telesales experience (MINIMUM 2 YEARS)</li><li>Comfortable with cold calling &amp; lead generation</li><li>Fluent English communication (neutral accent preferred)</li><li>Strong convincing, negotiation, and closing skills</li><li>Energetic, target-oriented, and commission-driven attitude</li><li>Ability to work for a Qatar-based company</li></ul>Apply:Kindly share a short 1-2 mins Video Introduction about your background, Qualifications and experiences in sales, calling, and customer handling, Lead Generation, to official Whatsapp: +974 3005 8021tallat@leaders.qaWhatsApp: +974 3005 8021Job Type: Full-timePay: Rs115,000.00 - Rs170,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Sales, Lead generation, Client Handling, Cold Calling?</li><li>Are you comfortable with the salary QAR 2200 all included?</li><li>Are you in willing to work on-site in Doha-Qatar?</li><li>Do you have minimum 2-3 years of outbound call center telesales experience with a target of 70+ calls per day?</li><li>Have you previously worked with monthly high sales targets?</li><li>Please share a short 1-2 mins Video Introduction about your background, Qualifications and experiences in sales, calling, and customer Handling-Lead Generation- to Official WhatsApp +974 3005 8021.</li></ul>Experience:<ul><li>Sales (outbound): 2 years (Required)</li></ul>Language:<ul><li>Excellent English (Original Natural Accent with clear tone) (Required)</li></ul>Work Location: In person

Telesales Executive-Outbound

Explore 292+ Call center specialist in Karachi this January. Find roles across top companies and apply now to boost your career.