customer service representative Jobs in Lahore Pakistan

customer service representative

customer services representative Jobs in Lahore Pakistan

customer services representative

call center agent Jobs in Lahore Pakistan

call center agent

call center agents Jobs in Lahore Pakistan

call center agents

customer service manager Jobs in Lahore Pakistan

customer service manager

call center supervisor

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: Call Center SupervisorLocation: Lahore Salary: PKR 65,000 + 5,000 Incentive Industry: Call Center / BPOAre you a people-focused leader with a passion for team performance and customer satisfaction? We&rsquo;re looking for a dynamic Call Center Supervisor to lead, motivate, and manage our growing team in Lahore.Key Responsibilities<ul><li>Lead, supervise, and motivate call center teams to achieve performance targets.</li><li>Ensure smooth day-to-day operations with strong team management skills.</li><li>Prepare reports and communicate effectively with clients and internal stakeholders.</li><li>Utilize MS Office and call center tools for reporting and monitoring.</li><li>Handle conflict resolution and maintain excellent client management practices.</li><li>Comfortable working in rotational shifts.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor's degree; Master&rsquo;s preferred.</li><li>At least 3 years of experience in a Call Center environment.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Strong understanding of call center operations and customer service workflows.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gratuity</li><li>Subsidized Food</li><li>Subsidized Mobile Connection</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Supervisor

Orient Biz Tech

We are looking for a responsible, organized, and proactive individual to oversee daily operations in our call center. The role involves staff management, performance evaluation, attendance monitoring, and payroll coordination for a dynamic sales and support team.This is a part-time position, ideal for someone with prior team management or HR experience in a call center environment.Key Responsibilities<ul><li>Supervise daily call center operations and agent productivity</li><li>Manage hiring, onboarding, and termination of staff when necessary</li><li>Conduct performance evaluations and provide coaching/feedback</li><li>Maintain accurate attendance and shift records</li><li>Coordinate monthly payroll with HR/Finance</li><li>Ensure company policies and procedures are followed</li><li>Report performance and staffing updates to management</li><li>Assist with basic training and support for new hires</li></ul>Job Type: Part-timePay: Rs25,000.00 - Rs50,000.00 per monthExpected hours: 20 per weekWork Location: In person

Hr Executive

Code Flairs

About the RoleWe are seeking an experienced and dynamic Call Center Manager to lead our SEO / Digital Marketing campaign team. The ideal candidate will have a strong background in managing outbound and inbound teams, driving performance, and optimizing processes to achieve campaign goals.Key Responsibilities<ul><li>Supervise, coach, and motivate call center agents working on SEO and digital marketing campaigns.</li><li>Monitor daily operations and ensure team KPIs and quality standards are met.</li><li>Develop and implement performance improvement strategies.</li><li>Coordinate with the marketing and sales teams to align call strategies with campaign goals.</li><li>Prepare reports on team performance and suggest data-driven improvements.</li><li>Manage scheduling, attendance, and overall call center efficiency during the night shift.</li></ul>Requirements<ul><li>Proven experience as a Call Center Manager or Team Lead (preferably in digital marketing or SEO campaigns).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong understanding of call center metrics, CRM tools, and performance analysis.</li><li>Ability to manage a night shift team effectively.</li><li>Bachelor&rsquo;s degree in Marketing, Business Management, or a related field preferred.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 200,000).</li><li>Growth opportunities in a fast-paced digital marketing environment.</li><li>Supportive management and performance-driven culture.</li></ul>To Apply:You may directly approach on WhatsApp too (03254283182).Mention applied position then share resume.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in night shift?</li></ul>Work Location: In person

Call Center Manager – SEO / Digital Marketing Campaign

Billing Freedom

We are looking for a motivated and customer-oriented Call Center Executive to handle inbound and outbound calls, provide information, resolve customer issues, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, patience, and the ability to multitask in a fast-paced environment.Key Responsibilities:<ul><li>Handle incoming and outgoing calls in a professional and courteous manner.</li><li>Respond to customer inquiries and provide accurate information about products or services.</li><li>Resolve customer complaints efficiently and escalate issues when necessary.</li><li>Maintain call logs, records, and update customer information in the system.</li><li>Meet daily, weekly, and monthly performance targets.</li><li>Follow company communication procedures, guidelines, and policies.</li><li>Provide feedback on customer trends and recurring issues to improve service quality.</li></ul>Requirements:<ul><li>Minimum education: Bachelor&rsquo;s degree preferred.</li><li>Proven experience in a call center or customer service role (freshers may also apply).</li><li>Excellent verbal and written communication skills in English .</li><li>Strong listening and problem-solving abilities.</li><li>Proficient in MS Office and other computer skills.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Its a night shift on-site job(5pm-2am,6pm -3am),Are you willing to work during these timings ?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Executive

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsDescription: Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li><li>Master's (Preferred)</li></ul>Experience:<ul><li>Minimum BPO Operations Managing: 2 years (Required)</li></ul>Work Location: Lahore, In personJob Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Call Center Operations

Tech zone consultancy

About Us:Travels Hook (Pvt) Ltd is a leading travel and customer support call center, known for delivering top-quality customer service and travel solutions in the UK and GCC markets. We&rsquo;re growing fast and looking for a dynamic, result-driven HR Manager to manage recruitment, employee engagement, and performance for our call center operations.Position: HR Manager &ndash; Call CenterJob Type: Full-Time (On-site) Shift: Day/Night (Flexible)Key Responsibilities:<ul><li>Manage end-to-end recruitment for call center staff (agents, team leads, QA, etc.)</li><li>Conduct HR interviews, onboarding, and employee documentation.</li><li>Develop and implement HR policies, attendance systems, and performance reviews.</li><li>Handle staff motivation, retention, and disciplinary procedures.</li><li>Maintain a healthy and professional work environment.</li><li>Coordinate with management for monthly reporting and payroll support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s in HR, Business, or a related field.</li><li>Minimum 1&ndash;2 years&rsquo; HR experience in a call center or BPO.</li><li>Excellent communication &amp; interpersonal skills.</li><li>Strong command over English and Urdu.</li><li>Ability to work in a fast-paced and target-driven environment.</li><li>Female candidates are highly encouraged to apply.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

HR Manager – Call Center (Female Preferred)

Momin Solutions

Job Title: Outbound Call Center Agent (SEO / Digital Marketing Campaign)Location: Johar Town, Lahore/ On-SiteJob Type: Full-time-Experience Required: Minimum 1 year in a call center environment (Outbound)-Preferred Experience: Experience with SEO or Digital Marketing campaign salesJob Summary:We are seeking an enthusiastic and results-driven Outbound Call Center Agent to join our growing team. The ideal candidate must have prior experience in the call center industry and a proven track record in outbound sales or lead generation. Experience working on SEO or Digital Marketing campaigns is a strong plus. You will be responsible for engaging potential clients over the phone, presenting digital marketing services, and generating qualified leads or sales.Key Responsibilities:-Make outbound calls to potential leads from provided databases or cold leads.-Effectively communicate the value of our SEO and Digital Marketing services to prospective clients.-Qualify leads based on campaign-specific criteria and transfer or schedule follow-ups with the sales team.-Meet daily/weekly/monthly call and conversion targets.-Accurately maintain records of interactions and lead statuses in CRM or tracking systems.-Handle objections professionally and remain focused on target achievement.-Continuously update knowledge of campaign goals, product offerings, and scripts.Required Skills &amp; Qualifications:-Minimum 1 year of experience in a call center (outbound calling is a must).-Strong verbal communication skills in English with a confident and persuasive tone.-Ability to work in a fast-paced, target-driven environment.-Familiarity with cold calling, lead generation, or tele-sales processes.-Basic computer skills and ability to navigate CRM systems or call software.Preferred: Prior experience in selling or promoting SEO, Google Ads, or digital marketing services.Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Cold Calling?</li></ul>Work Location: In person

Outbound Call Center Agent ( SEO/Digital Marketing campaign)

Explore 228+ Call center supervisor in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.