call centre representative – tax services

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call centre representative – tax services Jobs in Indianapolis

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call centre representative tax services

Devcare

<p><b>Job Summary</b></p><p>We are seeking a detail-oriented and customer-focused <b>Tax Support Analyst</b> to join our team in a fast-paced call center environment. This role involves assisting taxpayers with inquiries, resolving account issues, and providing accurate information related to tax filings, payments, and procedures. The ideal candidate will have strong communication skills, analytical abilities, and a commitment to delivering excellent customer service.</p><p><b>Key Responsibilities</b></p><ul><li>Provide exceptional customer service via phone and written communication in a high-volume call center environment.</li><li>Respond to a wide range of taxpayer inquiries related to tax filings, payments, and account status.</li><li>Apply knowledge gained through training to analyze issues and provide accurate resolutions.</li><li>Access and update taxpayer information using internal systems and databases.</li><li>Maintain professionalism with strong grammar, spelling, and communication skills in all interactions.</li><li>Ensure compliance with confidentiality, ethical standards, and data privacy requirements.</li></ul><p><b>Tax Analyst Responsibilities</b></p><ul><li>Provide technical and procedural support to taxpayers, representatives, and internal departments.</li><li>Review taxpayer accounts and accurately apply payments as required.</li><li>Conduct detailed research to resolve complex issues related to tax payments, returns, and liabilities.</li><li>Investigate unpaid or unfiled tax accounts using internal systems and tools.</li><li>Process and close cases that are paid in full, dismissed, or discharged.</li><li>Create and update tax liabilities and billings based on legal or court documentation.</li><li>Adjust penalties and interest where applicable.</li><li>Assist with documentation and evidence collection for investigation cases, ensuring compliance with legal standards.</li><li>Review and process requests for confidential taxpayer information in accordance with regulations.</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma or equivalent required; associate&rsquo;s or bachelor&rsquo;s degree preferred.</li><li>Previous experience in a call center, customer service, or tax-related role is a plus.</li><li>Strong analytical and problem-solving skills.</li><li>Basic computer proficiency and ability to navigate multiple systems.</li><li>Excellent verbal and written communication skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li><li>Strong attention to detail and organizational skills.</li></ul><p>Job Types: Full-time, Contract</p><p>Pay: $23.95 per hour</p><p>Application Question(s):</p><ul><li>Can you describe your experience working in a call center or customer service environment, including the type of inquiries you handled and the volume of calls?</li><li>Explain how you would handle a taxpayer inquiry related to a missing payment or an unexpected tax balance. What steps would you take to investigate and resolve the issue?</li><li>What experience do you have with tax-related processes, such as filing, payments, or resolving tax liabilities? Please provide specific examples.</li></ul><p>Work Location: In person</p>

Call Centre Representative – Tax Services

Caresoft Inc

<p><b>&lt;Overview&gt;</b><br/>Join our dynamic team as a Tax Call Center Representative, where you'll be at the forefront of providing exceptional support to clients navigating complex tax-related inquiries. This energetic role offers an exciting opportunity to leverage your tax experience and financial acumen to deliver clear, accurate guidance over the phone. You&rsquo;ll play a vital part in ensuring our clients receive timely assistance, fostering trust and confidence in our services. If you thrive in a fast-paced environment and are passionate about helping others understand intricate financial concepts, this position is perfect for you!</p><p><b>&lt;Responsibilities&gt;</b></p><ul><li>Respond promptly and professionally to inbound calls from clients seeking tax-related assistance, ensuring a positive customer experience.</li><li>Provide clear explanations of complex concepts such as double entry bookkeeping, balance sheet reconciliation, and account analysis to clients with varying levels of financial literacy.</li><li>Assist clients with understanding their financial statements, including income statements and balance sheets, and guide them through account reconciliation processes.</li><li>Collaborate with internal teams to escalate unresolved issues or complex cases involving mergers &amp; acquisitions or private equity transactions.</li></ul><p><b>&lt;Qualifications&gt;</b></p><ul><li>High school diploma or equivalent.</li><li>Prior experience in a fast-paced call center environment.</li><li>Customer service related experience.</li><li>Experience adhering to ethical and confidentiality requirements</li><li>Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.</li><li>Knowledge of tax regulations.</li><li>Ability to analyze and troubleshoot tax-related inquiries.</li><li>Associates or Bachelors Degree in accounting, finance, or related field.</li></ul><p>Pay: $20.00 - $23.00 per hour</p><p>Work Location: In person</p>

Tax Call Center Representative

Infoorigin Inc

<div><p>We are seeking a <b>Tax Call Center Representative</b> to provide customer support and assist taxpayers with inquiries related to tax accounts, payments, and returns.</p><p></p><h2 class="jobSectionHeader"><b>
 Key Responsibilities</b></h2><ul><li>
Handle inbound calls and provide excellent customer service</li><li>
Respond to tax-related inquiries (payments, returns, balances)</li><li>
Review taxpayer accounts and apply payments accurately</li><li>
Research and resolve issues related to unpaid or unfiled taxes</li><li>
Update and maintain records in internal systems</li><li>
Assist with billing, account closure, and documentation</li><li>
Support investigations by gathering and preparing required documents</li></ul><p></p><h2 class="jobSectionHeader"><b>
 Required Skills</b></h2><ul><li>
Knowledge of tax regulations and processes</li><li>
Strong problem-solving and research skills</li><li>
Experience in customer service or call center</li><li>
Basic computer and data entry skills</li><li>
Ability to handle tax-related inquiries and audits</li></ul></div>

Tax Call Center Rep.-Indiana-Onsite

Click Formula 

<p><b>Job Title: Tax Call Center Rep.</b></p><p><b>Location: 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN</b></p><p><b>Duration:6+ Months</b></p><p><b>Responsibilities include:</b><br/>Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.<br/>Enjoys Learning about a variety of procedures, including tax filing and payment requirements.<br/>Apply knowledge acquired in training and utilize resources to analyze and problem-solve.<br/>Respond to a variety of tax inquiries.<br/>Access data utilizing basic computer skills.<br/>Communicate professionally using correct grammar, spelling, and punctuation both verbally and in written formats.<br/>Comply with all ethical and confidentiality requirements.</p><p>Job Type: Contract</p><p>Pay: $23.16 - $23.25 per hour</p><p>Work Location: In person</p>

Tax - Call Center Representative

Bone Dry Roofing Inc.

<div><div><p>At <b>Bone Dry Roofing</b>, we don&rsquo;t just build roofs&mdash;we build careers. As a trusted leader in residential and commercial roofing, we take pride in delivering high-quality craftsmanship, exceptional customer service, and a team-first culture that sets us apart in the industry. In 2024, Bone Dry Roofing was named Roofing Contractor of the year and made the list of the Best Places to Work in Indiana by the Indiana Chambers of Commerce. We're not a franchise; we're a family-owned and operated business with 19 locations and 500+ employees.</p>
We&rsquo;re currently looking for motivated, reliable individuals who are ready to grow with a company that values hard work, accountability, and long-term success. Whether you're experienced in the field or looking to take the next step in your career, <b>Bone Dry Roofing</b> offers the training, support, and opportunities you need to succeed. If you&rsquo;re driven, take pride in your work, and want to be part of a company that invests in its people, we&rsquo;d love to hear from you.</div>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3><div>
<div>Bone Dry Roofing is searching for a professional <b>Customer Service Representative</b> to work closely with other team members to provide outstanding service to our customers.
</div>
<div></div><div>The Customer Service Representative (CSR) will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. The successful candidate will listen to clients to understand the reason for their call, address all questions or complaints, schedule appointments and provide an accurate and efficient response. The successful candidate should be customer-focused, detail oriented, and efficient, as well as professional, reliable, knowledgeable, and adaptable.
</div>
<div></div><div><b><i>This position is onsite work location at our Indianapolis office.
</i></b></div><div><b><i>Work Schedule of:</i></b><b> Monday through Friday 7:00am - 4:00pm</b></div>
</div><h3 class="jobSectionHeader"><b>Essential Functions</b></h3><div>
<ul><li>Handling a high volume of inbound and outbound calls and creating a positive experience for each caller.</li>
<li>Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team.</li>
<li>Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address.</li>
<li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li>
<li>Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed.</li>
<li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li>
<li>Utilizing software, databases, scripts, and tools appropriately.</li>
<li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li>
<li>Understanding of company products, services, and policies.</li>
<li>Participating in ongoing training and other learning opportunities to expand knowledge of position, company&rsquo;s products, and services.</li>
<li>Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.</li>
<li>Adhering to all company policies and procedures</li>
<li>Assist in other administrative duties as requested</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills and Competencies</b></h3><div>
<ul><li>Active listening, verbal, and written communication skills, including a professional phone voice.</li>
<li>Proficiency with computers, especially with CRM software, and strong typing skills.</li>
<li>Detail-oriented. in a fast-paced environment.</li>
<li>Accurate data entry and typing skills.</li>
<li>Teamwork-oriented to support team members.</li>
<li>Ability to multi-task</li>
<li>Adaptability and accountability</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul>
<li>High School Diploma or equivalent</li>
<li>Pass a background check and Pre-employment Drug Screen</li>
<li>2-3 years of call center experience with telephone systems and technology required.</li>
<li>Language proficiency.</li>
<li>Strong and accurate typing skills (typing speed of 45+ words/minutes preferred)</li>
<li>Military Service a plus.</li>
<li><b>This is an onsite customer service position </b><b>not</b><b> remote</b></li>
<li><b><i>This is a full time CSR opportunity with the work schedules of: M - F 7</i></b><b>:00 AM - 4:00 PM</b></li>
</ul><h3 class="jobSectionHeader"><b>Compensation &amp; Benefits</b></h3><div>
<ul><li>$15-$17.50 hourly range dependent on experience, team based bonus opportunity</li>
<li>Medical, Vision, and Dental Insurance</li>
<li>Company paid Life Insurance</li>
<li>Company paid short-term disability</li>
<li>401(k) Plan</li>
<li>PTO, Vacation &amp; Holidays</li>
<li>Onsite gym with showers-free access</li>
</ul></div><div><div><b>At Bone Dry-We build more than roofs. We build careers!</b></div>
<div>Whether you begin in production as an apprentice or technician, or in administration, customer service, or sales, you will be provided great training and development, leading to career advancement opportunities. Apply and start on your career path today.</div></div><div><br>
</div><div>
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Service Representative (Full Time)

A Total Solution CPA & Consulting Services, Inc.

<p><b>Company Overview</b></p><p>Established in 2008, A Total Solution CPA &amp; Consultant Services, Inc. (&ldquo;ATS&rdquo;) is a full service CPA firm located in Indianapolis, IN. ATS provides business solutions to many for-profit, not-for-profit, and government entities. Under its Tax and Accounting business line, ATS provides attest services including audits, agreed upon procedures, and compilation engagements. In addition, ATS provides tax and accounting consulting services to include audit readiness and compliance support.</p><p>ATS values diversity of thought, background, and experience and creates environments where team members are comfortable bringing their full selves to the office. It is this environment that positions Team ATS to bring the greatest value to the clients we serve. Team ATS takes great pride in assisting ordinary people with accomplishing extraordinary things!</p><p><b>Position Overview</b></p><p>ATS is looking for a part-time staff accountant to assist with client's bookkeeping and tax engagements. There is flexibility in developing a schedule, but the position will require at least 2 days per week in the office.</p><p><b>Responsibilities and Duties</b></p><ul><li>Client Care/New Client Intake</li><li>Preparing individual, partnership, and corporate, income tax return</li><li>Preparing payroll and sales tax returns</li><li>Conducting tax interviews with clients</li><li>Responding to tax notices</li><li>Bookkeeping, bank reconciliations, adjusting journal entries, etc.</li><li>Client Correspondence</li><li>File maintenance</li><li>Support office priorities through teamwork and collaboration</li><li>Other duties as assigned</li></ul><p><b>Applicant Qualifications: </b></p><ul><li>Bachelors or Masters degree in Accounting or Finance</li><li>Tax Accountant</li><li>QuickBooks Experience</li><li>CPA license or candidate preferred</li><li>Public accounting experience preferred</li></ul><p><b>Required skills: </b></p><ul><li>Customer service</li><li>Strong computer skills</li><li>Great communication skills</li><li>Working knowledge of Excel &amp; QuickBooks</li><li>Ability to work independently</li><li>Great written/verbal communication skills and ability to work closely with clients and co-workers</li><li>Strong analytical skills with a high degree of accuracy and attention to detail</li><li>Understanding technical aspects of tax preparation and compliance</li><li>Preferred Qualifications:</li><li>Bachelor's degree in accounting or related field</li></ul><p>Work Remotely</p><ul><li>Temporarily due to COVID-19</li></ul><p>Job Type: Part-time</p><p>Pay: $22.00 - $29.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Physical Setting:</p><ul><li>Office</li></ul><p>Supplemental Pay:</p><ul><li>Bonus opportunities</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Tax experience: 1 year (Required)</li><li>Bookkeeping: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>CPA (Preferred)</li></ul><p>Work Location: In person</p>

Part Time Staff Accountant- Remote & In Person

Revco Solutions

<p><b>***On-Site***</b></p><p><b>Join Our High-Energy Healthcare Call Center Team!</b></p><p>At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!</p><p>As a Patient Account Representative, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.</p><p>For our valued team members, we offer an amazing bonus led by our <i>Performance Bonus Plan</i>, an innovative program designed to reward our top performing team members.</p><p><b>Other Benefits Include:</b></p><ul><li>Medical, Dental, Vision, Life and Disability Coverage</li><li>401(k) Savings Plan with Company Match</li><li>Paid Time Off (PTO)</li><li>Paid Holidays</li></ul><p><b>As a valued team member your responsibilities will include:</b></p><ul><li>Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.</li><li>Assisting patients with insurance inquiries, claims, and billing matters.</li><li>Providing information about medical procedures, services, and general healthcare inquiries.</li><li>Documenting patient interactions and updating relevant systems according to established guidelines.</li></ul><p><b>To excel in this role, you should possess the following qualifications:</b></p><ul><li>Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.</li><li>Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.</li><li>Ability to multitask, navigate computer systems efficiently, and type accurately.</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent.</li><li>Proficient in basic computer applications and the ability to learn new software quickly.</li><li>Empathy, compassion, and a genuine desire to help others.</li><li><b>Strong attention to detail.</b></li></ul><p><b>So, if you are ready to make a difference and join our industry leading team please apply today!</b></p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have a working mobile phone with service, sufficient storage capacity and the ability to download an application for secure system access?</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Required)</li><li>Phone etiquette: 2 years (Required)</li><li>Computer skills: 2 years (Required)</li><li>Epic: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Patient Customer Service Representative

Explore 203+ Call centre representative tax services in Indianapolis this April. Find roles across top companies and apply now to boost your career.