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care coordinator

Excellent Healthcare & PRP Services Inc.

Job Summary We are seeking a dedicated and organized Customer Care Coordinator to join our team. In this role, you will serve as the primary point of contact for clients, ensuring exceptional service and support within a medical or dental office environment. Your ability to communicate effectively and manage administrative tasks will be essential in providing a seamless experience for our patients.Responsibilities<ul><li>Title: Client Care Coordinator / Support</li></ul>Department: AdministrativeWork Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., Occasional weekends and holidays. Duties &amp; Responsibilities<ul><li>Assist clients with scheduling an admission or first appointment date at the program or facility where they are referred.</li><li>Collect and review referral information upon receipt from the referral source and consult with others as needed to support coordination of services and scheduling of client interviews.</li><li>Work collaboratively with client&rsquo;s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.</li><li>If client does not keep assessment appointment, follow up by phone, mail or email and offer to reschedule the appointment.</li><li>Ensure the maintenance of documentation and statistics as required by the agency and funding sources.</li><li>Complete paperwork requirements and maintain quality, up-to-date clinical records, including Outcomes Survey information and information for invoicing; enter necessary information into EHPS. electronic medical records (EMR) system.</li><li>Participate in all assigned meetings, staff development, and training as required.</li><li>Remain in compliance with internal and external policies, procedures, regulations, and standards, including all EHPS&rsquo;s policies and procedures and Quality Assurance Plan,</li></ul>DDAP requirements, State Licensing standards, County Monitoring requirements, and managed care regulations.<ul><li>Collect information from collateral resources to aid in determining diagnosis and need for treatment.</li><li>Model and support health and wellness activities and healthy coping skills for clients.</li><li>Transcribe medical dictation, with absolute accuracy, to provide a permanent record of patient care.</li><li>Demonstrate an understanding of the medicolegal implications and responsibilities related to the transcription of patient records to protect the patient and the business/ institution.</li><li>Operate effectively, skillfully and efficiently designated word processing, dictation and transcription.</li></ul> Other responsibilities  There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority with the EHPS, are expected to be familiar with and adhere to:<ul><li>Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.</li><li>Promote and comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in according with the provision of the HIPPA regulations and all related rules and regulations.</li><li>Comply with the EHPS  protocols on the appropriate use of telephone, email and internet facilities.</li><li>Comply with the principles of risk management in relation to individual and corporate responsibilities.</li><li>Comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Manages time appropriately and prioritizes workload to ensure completion.</li><li>Performs other related duties as assigned.</li></ul>Competencies<ul><li>A self-starter who is able to work with minimum supervision.</li><li>Listens attentively.</li><li>Accurate proofreading skills.</li><li>Computer skills.</li><li>Writing Skills.</li><li>Manages and organizes information.</li><li>High motivated and flexible.</li><li>Client centered and organized approach to client care.</li></ul><ul><li>A good team player a confident person.</li><li>Demonstrate a high level of integrity, patience, compassion, care and professionalism in dealing with pressured, unpredictable and sensitive situations in relation to client care.</li></ul>Job RequirementEducation: Minimum of a Associate Degree in Social Work, psychology and mental health counseling or a related field from an accredited college or university.Experience: At least one year of experience in mental health setting preferred. Must understand the accurate proofreading of medical records and understand Time must be set aside to accomplish work correctly.Additional Eligibility Qualifications<ul><li>Excellent people skills, with an ability to partner with a dynamic leadership team.</li><li>Possess personal qualities of integrity, credibility, and commitment to the corporate mission.</li></ul>Job Types: Full-time, Part-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Baltimore, MD 21215 (Required)</li></ul>Ability to Relocate:<ul><li>Baltimore, MD 21215: Relocate before starting work (Required)</li></ul>Work Location: In person

Client Care Coordinator

Avail Health

<div>
 
 
 About Avail Health&nbsp;
 
 
 
 Avail Health is a Nurse Practitioner&ndash;founded organization dedicated to removing barriers to care, access, and meaningful clinical work for Medicare-age individuals. We combine thoughtful technology, strong operational infrastructure, and deep respect for the patient&ndash;provider relationship to enable nurse-led virtual and mobile care models. As a fast-growing organization, we are building durable clinical infrastructure to support innovative care programs across multiple states, with a focus on improving outcomes for complex and underserved senior populations. For more information visit availhealthcare.co
 
 
 
 About the Role&nbsp;
 
 
 
 The Care Coordinator (CC) &ndash; I-SNP is a clinical support and care coordination role responsible for&nbsp;enabling&nbsp;front-line clinicians&nbsp;to deliver&nbsp;high-quality psychiatric and medical care to Medicare Advantage Institutional Special Needs Plan (I-SNP) members&nbsp;residing&nbsp;in long-term care&nbsp;skilled nursing facility&nbsp;settings. The CC functions as a&nbsp;hybrid front and back office clinical&nbsp;support&nbsp;partner&nbsp;across Avail Health&rsquo;s mobile and telehealth settings of care.&nbsp;
 
 
 The majority of&nbsp;the role is focused on front and&nbsp;back-office&nbsp;support, including managing inbound communications, coordinating care, and supporting clinical workflows. The CC serves as&nbsp;a central point&nbsp;of contact for the practice team, managing inbound calls, portal messages, and faxes from patients, caregivers, and facility staff, and ensuring&nbsp;timely,&nbsp;accurate&nbsp;routing and resolution of requests.&nbsp;
 
 
 On the&nbsp;back-office&nbsp;side, the CC supports virtual and mobile Nurse Practitioners (NPs) and Registered Nurses (RNs) through scheduling, visit preparation, documentation support, and coordination of follow-up care. This includes close collaboration with the behavioral health team, including a Psychiatric Nurse Practitioner (PMHNP) and Community Health Workers (CHW),&nbsp;to ensure seamless, integrated care delivery across medical and behavioral health needs.&nbsp;
 
 
 While this is primarily a remote coordination role, the CC may also provide occasional in-person support in the field to&nbsp;facilitate&nbsp;telehealth visits when needed. This includes assisting with technology setup, ensuring visit readiness, and supporting patient engagement during telehealth encounters in&nbsp;their facility.&nbsp;
 
 
 The I-SNP population is clinically and socially complex, with a high burden of behavioral health conditions, cognitive impairment, comorbid medical illness, and significant social determinants of health needs. The CC plays a critical role in supporting efficient, coordinated care delivery, allowing clinicians to&nbsp;operate&nbsp;at the top of their license while ensuring a high-quality patient and caregiver experience.&nbsp;
 
 
 This role&nbsp;operates&nbsp;within Avail Health&rsquo;s integrated, team-based care model and serves as a key operational and coordination hub across disciplines, supporting both the execution and scalability of the program.&nbsp;
 
 
 
 Location &amp; Work Environment&nbsp;
 
 
 
 This is a hybrid role
 
 requiring residence within Maryland
 
 , with regional coverage spanning multiple skilled nursing facilities.&nbsp;There will be some travel throughout the&nbsp;state.&nbsp;Standard hours are Monday through Friday, 8:00 AM &ndash; 5:00 PM EST. Remote work requires a reliable high-speed internet connection and a dedicated, HIPAA-compliant workspace.&nbsp;
 
 
 
 
 Key Responsibilities&nbsp;
 
 
 
 
 
 Clinical Support &amp; Care Coordination&nbsp;
 
 
 <ul>
 <li>
 
 Manage inbound communications for the practice and routing to the&nbsp;appropriate team&nbsp;members, ensuring&nbsp;timely&nbsp;follow-up and resolution.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Support virtual and mobile Nurse Practitioners (NPs) and Registered Nurses (RNs) with scheduling, visit preparation, and follow-up coordination.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Coordinate care plans, referrals, and longitudinal follow-up across medical and behavioral health needs.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collaborate closely with the behavioral health team to ensure integrated, team-based care delivery.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage and&nbsp;optimize&nbsp;provider schedules, including behavioral health and medical visits, follow-ups, and facility coordination.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ensure alignment between provider availability, patient needs, and facility workflows to maximize efficiency and access to care.&nbsp;
 
 </li>
 </ul>
 
 
 Documentation, Quality &amp; Operational Excellence&nbsp;
 
 
 <ul>
 <li>
 
 Complete&nbsp;accurate,&nbsp;timely, and compliant documentation within the electronic health record (EHR).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Support clinical workflows, quality initiatives, and adherence to regulatory and organizational standards.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identify&nbsp;workflow gaps and escalate opportunities for process improvement to enhance team efficiency and patient experience.&nbsp;
 
 </li>
 </ul>
 
 
 Telehealth &amp; Mobile Visit Support&nbsp;
 
 
 <ul>
 <li>
 
 Provide real-time support during telehealth visits, including troubleshooting, documentation&nbsp;assistance, and coordination of&nbsp;next&nbsp;steps.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Occasionally provide in-person support to&nbsp;facilitate&nbsp;telehealth visits,&nbsp;assist&nbsp;with technology, and support patient engagement when needed.&nbsp;
 
 </li>
 </ul>
 
 
 Required Qualifications&nbsp;
 
 
 <ul>
 <li>
 
 High school diploma or equivalent required;&nbsp;Medical Assistant&nbsp;certification or&nbsp;Associate&rsquo;s&nbsp;degree&nbsp;a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Minimum 2 years of experience in&nbsp;a clinical&nbsp;support, medical assistant, care coordination, or healthcare operations role.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experience supporting behavioral health or complex medical populations preferred.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong organizational, communication, and technology skills.&nbsp;
 
 </li>
 </ul>
 
 
 Preferred Qualifications&nbsp;
 
 
 <ul>
 <li>
 
 Experience in telehealth, mobile care, or long-term care settings.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Behavioral health care coordination&nbsp;and/or behavioral health medical practice&nbsp;experience.&nbsp;
 
 </li>
 </ul>
 
 
 What Success Looks Like&nbsp;
 
 
 <ul>
 <li>
 
 Seamless communication hub:&nbsp;Inbound calls, messages, and faxes are addressed promptly with clear,&nbsp;timely&nbsp;resolution and minimal escalation.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong care coordination:&nbsp;Referrals, follow-ups, and care plans&mdash;across medical and behavioral health&mdash;are completed accurately and without gaps.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Reliable telehealth execution:&nbsp;Occasional in-person support effectively enables patient participation when needed.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Optimized scheduling:&nbsp;Provider schedules are well-managed, balancing access, efficiency, and facility coordination.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 High-quality documentation &amp; compliance:&nbsp;EHR documentation is&nbsp;timely,&nbsp;accurate, and meets organizational and regulatory standards.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proactive problem-solving:&nbsp;Workflow gaps are&nbsp;identified&nbsp;early, with solutions that improve team efficiency and patient experience.&nbsp;
 
 </li>
 </ul>
 
 
 Compensation &amp; Benefits&nbsp;
 
 
 <ul>
 <li>
 
 Total Salary:&nbsp;$52,000 to $60,000;&nbsp;commensurate&nbsp;with experience&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Retirement:&nbsp;&nbsp;401(k) retirement plan with a 2% employer match, subject to plan terms and eligibility requirements&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performance Bonus: Employees may be eligible for a discretionary performance bonus based on individual performance, role-specific metrics, and overall company performance. Bonus structure and targets vary by role and are not guaranteed. Employees must be actively employed on the payout date to receive any bonus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Annual Compensation Review:&nbsp;Compensation is reviewed annually and may be adjusted based on performance, market data, and organizational factors. Adjustments are not guaranteed.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Mileage Reimbursement:&nbsp;$0.725 per mile for travel exceeding 30 miles per day, up to $200 per day.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Benefits Package:&nbsp;Comprehensive benefits include medical, dental, and vision coverage. The company offers a Direct Primary Care (DPC) model paired with a high-deductible health plan and covers 100% of employee medical premiums, with dependent coverage subsidized.&nbsp;Additional&nbsp;benefits include company-paid life and disability insurance, and employer contributions to a Health Savings Account (HSA).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Paid Time Off:&nbsp;Employees&nbsp;accrue&nbsp;15 days&nbsp;of paid time off annually, increasing with tenure. PTO&nbsp;accrues&nbsp;per pay period.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Holidays: 8 paid company holidays plus 1 floating holiday annually.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Retirement:&nbsp;401(k) retirement plan with a 2% employer match, subject to plan terms and eligibility requirements&nbsp;
 
 </li>
 </ul>
 
 
 Additional Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Valid driver&rsquo;s license, reliable transportation, and active automobile insurance; must be able to travel daily within the assigned region and provide proof of insurance upon request&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to meet privileging, background&nbsp;check&nbsp;and screening requirements (employment contingent upon completion)&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Compliance with all applicable federal, state, and organizational regulations governing clinical practice and community health work&nbsp;
 
 </li>
 </ul>
 
 
 Support and Resources
 
 &nbsp;
 
 <ul>
 <li>
 
 Avail Health provides all necessary devices and technology for clinical and telehealth-related activities&nbsp;
 
 </li>
 </ul>
 
 
</div>

Care Coordinator – I-SNP (Temp to Hire)

<div>About Avail Health
Avail Health is a Nurse Practitioner&ndash;founded organization dedicated to removing barriers to care, access, and meaningful clinical work for Medicare-age individuals. We combine thoughtful technology, strong operational infrastructure, and deep respect for the patient&ndash;provider relationship to enable nurse-led virtual and mobile care models. As a fast-growing organization, we are building durable clinical infrastructure to support innovative care programs across multiple states, with a focus on improving outcomes for complex and underserved senior populations. For more information visit availhealthcare.co
About the Role
The Care Coordinator (CC) &ndash; I-SNP is a clinical support and care coordination role responsible for enabling front-line clinicians to deliver high-quality psychiatric and medical care to Medicare Advantage Institutional Special Needs Plan (I-SNP) members residing in long-term care skilled nursing facility settings. The CC functions as a hybrid front and back office clinical support partner across Avail Health&rsquo;s mobile and telehealth settings of care.
The majority of the role is focused on front and back-office support, including managing inbound communications, coordinating care, and supporting clinical workflows. The CC serves as a central point of contact for the practice team, managing inbound calls, portal messages, and faxes from patients, caregivers, and facility staff, and ensuring timely, accurate routing and resolution of requests.
On the back-office side, the CC supports virtual and mobile Nurse Practitioners (NPs) and Registered Nurses (RNs) through scheduling, visit preparation, documentation support, and coordination of follow-up care. This includes close collaboration with the behavioral health team, including a Psychiatric Nurse Practitioner (PMHNP) and Community Health Workers (CHW), to ensure seamless, integrated care delivery across medical and behavioral health needs.
While this is primarily a remote coordination role, the CC may also provide occasional in-person support in the field to facilitate telehealth visits when needed. This includes assisting with technology setup, ensuring visit readiness, and supporting patient engagement during telehealth encounters in their facility.
The I-SNP population is clinically and socially complex, with a high burden of behavioral health conditions, cognitive impairment, comorbid medical illness, and significant social determinants of health needs. The CC plays a critical role in supporting efficient, coordinated care delivery, allowing clinicians to operate at the top of their license while ensuring a high-quality patient and caregiver experience.
This role operates within Avail Health&rsquo;s integrated, team-based care model and serves as a key operational and coordination hub across disciplines, supporting both the execution and scalability of the program.
Location &amp; Work Environment
This is a hybrid role requiring residence within Maryland, with regional coverage spanning multiple skilled nursing facilities. There will be some travel throughout the state. Standard hours are Monday through Friday, 8:00 AM &ndash; 5:00 PM EST. Remote work requires a reliable high-speed internet connection and a dedicated, HIPAA-compliant workspace.
Key Responsibilities
Clinical Support &amp; Care Coordination<ul><li>
Manage inbound communications for the practice and routing to the appropriate team members, ensuring timely follow-up and resolution.</li><li>
Support virtual and mobile Nurse Practitioners (NPs) and Registered Nurses (RNs) with scheduling, visit preparation, and follow-up coordination.</li><li>
Coordinate care plans, referrals, and longitudinal follow-up across medical and behavioral health needs.</li><li>
Collaborate closely with the behavioral health team to ensure integrated, team-based care delivery.</li><li>
Manage and optimize provider schedules, including behavioral health and medical visits, follow-ups, and facility coordination.</li><li>
Ensure alignment between provider availability, patient needs, and facility workflows to maximize efficiency and access to care.</li></ul>
Documentation, Quality &amp; Operational Excellence<ul><li>
Complete accurate, timely, and compliant documentation within the electronic health record (EHR).</li><li>
Support clinical workflows, quality initiatives, and adherence to regulatory and organizational standards.</li><li>
Identify workflow gaps and escalate opportunities for process improvement to enhance team efficiency and patient experience.</li></ul>
Telehealth &amp; Mobile Visit Support<ul><li>
Provide real-time support during telehealth visits, including troubleshooting, documentation assistance, and coordination of next steps.</li><li>
Occasionally provide in-person support to facilitate telehealth visits, assist with technology, and support patient engagement when needed.</li></ul>
Required Qualifications<ul><li>
High school diploma or equivalent required; Medical Assistant certification or Associate&rsquo;s degree a plus.</li><li>
Minimum 2 years of experience in a clinical support, medical assistant, care coordination, or healthcare operations role.</li><li>
Experience supporting behavioral health or complex medical populations preferred.</li><li>
Strong organizational, communication, and technology skills.</li></ul>
Preferred Qualifications<ul><li>
Experience in telehealth, mobile care, or long-term care settings.</li><li>
Behavioral health care coordination and/or behavioral health medical practice experience.</li></ul>
What Success Looks Like<ul><li>
Seamless communication hub: Inbound calls, messages, and faxes are addressed promptly with clear, timely resolution and minimal escalation.</li><li>
Strong care coordination: Referrals, follow-ups, and care plans&mdash;across medical and behavioral health&mdash;are completed accurately and without gaps.</li><li>
Reliable telehealth execution: Occasional in-person support effectively enables patient participation when needed.</li><li>
Optimized scheduling: Provider schedules are well-managed, balancing access, efficiency, and facility coordination.</li><li>
High-quality documentation &amp; compliance: EHR documentation is timely, accurate, and meets organizational and regulatory standards.</li><li>
Proactive problem-solving: Workflow gaps are identified early, with solutions that improve team efficiency and patient experience.</li></ul>
Compensation &amp; Benefits<ul><li>
Total Salary: $52,000 to $60,000; commensurate with experience</li><li>
Retirement: 401(k) retirement plan with a 2% employer match, subject to plan terms and eligibility requirements</li><li>
Performance Bonus: Employees may be eligible for a discretionary performance bonus based on individual performance, role-specific metrics, and overall company performance. Bonus structure and targets vary by role and are not guaranteed. Employees must be actively employed on the payout date to receive any bonus.</li><li>
Annual Compensation Review: Compensation is reviewed annually and may be adjusted based on performance, market data, and organizational factors. Adjustments are not guaranteed.</li><li>
Mileage Reimbursement: $0.725 per mile for travel exceeding 30 miles per day, up to $200 per day.</li><li>
Benefits Package: Comprehensive benefits include medical, dental, and vision coverage. The company offers a Direct Primary Care (DPC) model paired with a high-deductible health plan and covers 100% of employee medical premiums, with dependent coverage subsidized. Additional benefits include company-paid life and disability insurance, and employer contributions to a Health Savings Account (HSA).</li><li>
Paid Time Off: Employees accrue 15 days of paid time off annually, increasing with tenure. PTO accrues per pay period.</li><li>
Holidays: 8 paid company holidays plus 1 floating holiday annually.</li><li>
Retirement: 401(k) retirement plan with a 2% employer match, subject to plan terms and eligibility requirements</li></ul>
Additional Requirements<ul><li>
Valid driver&rsquo;s license, reliable transportation, and active automobile insurance; must be able to travel daily within the assigned region and provide proof of insurance upon request</li><li>
Ability to meet privileging, background check and screening requirements (employment contingent upon completion)</li><li>
Compliance with all applicable federal, state, and organizational regulations governing clinical practice and community health work</li></ul>
Support and Resources<ul><li>
Avail Health provides all necessary devices and technology for clinical and telehealth-related activities</li></ul>
zxq2DVzkEY</div>

Enterprise Mangement Solutions Inc

<div>DISCLOSURES 
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job&rsquo;s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made. 

ABOUT COMMUNITY WELLNESS OUTPATIENT MENTAL HEALTH CENTER 
Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient services&mdash;including therapy, psychiatric evaluation, medication management, and care coordination&mdash;designed to meet the diverse needs of our clients in a compassionate and culturally responsive environment. 

COMPANY WEBSITE: https://cwomhc.org/ 
 
COMPANY PHONE NUMBER: (667) 309-9920 

HR DEPARTMENT PHONE NUMBER: (410) 782-0028 EXT 10 

HR DEPARTMENT EMAIL ADDRESS: hr@cwohmc.org 

POSITION TITLE: Treatment Coordinator 1 

ALTERNATE TITLE(S): Behavioral Health Treatment Coordinator, Clinical Care Coordinator, Mental Health Care Manager, Clinical Case Manager (Licensed), Behavioral Health Services Coordinator, or Clinical Team Lead &ndash; Treatment Services 

COMPANY: Community Wellness Outpatient Mental Health Center 

ACCOUNTABLE TO: Operations Manager 2 

WORK SCHEDULE: Monday&ndash;Friday, 8:00 AM &ndash; 5:00 PM EST 

CLASSIFICATION: Full-Time, Onsite &ndash; W2<div> 

ACCOUNTABLE FOR: Responsible for coordinating and leading all aspects of client treatment, including weekly clinical sessions, treatment planning, documentation compliance, care coordination, progress monitoring, and ensuring all services meet COMAR 10.21.20 regulatory standards. 
 
BENEFITS PACKAGE: In addition to competitive hourly wages, eligible employees may receive a comprehensive benefits package that includes: 
<ul><li>Paid Time Off (PTO)</li><li>Family and Medical Leave</li><li>Health, Medical, and Dental Insurance Reimbursement or employer-sponsored health insurance coverage, when available</li><li>Supplemental Health and Disability Insurance Options</li><li>Retirement Savings Plan</li><li>Professional Development Support and Continuing Education Opportunities</li></ul></div> 
PROGRAM &amp; REGULATORY CONTEXT

Community Wellness Outpatient Mental Health Center (OMHC) operates under the Code of Maryland Regulations (COMAR) for community mental health programs&mdash;Outpatient Mental Health Centers (10.21.20). Services are:
<ul>
<li>Age-appropriate and culturally responsive</li>
<li>Coordinated with other parts of the behavioral health and somatic healthcare system</li>
<li>Focused on recovery, resiliency, and person-centered care (MdRules)</li>
</ul>
The Treatment Coordinator role is a key position to ensure that evaluation, treatment planning, support services, collaboration, and discharge processes comply with OMHC standards, including evaluative services, treatment planning and documentation, support services, and discharge/continuity-of-care expectations. (Legal Information Institute) 
POSITION SUMMARY

The Treatment Coordinator is a licensed behavioral health professional responsible for:
<ul>
<li>Providing structured, weekly, face-to-face clinical sessions to an assigned caseload of approximately 20 clients</li>
<li>Leading and coordinating all aspects of those clients&rsquo; treatment, including referrals, collaboration, and care transitions</li>
<li>Conducting structured weekly audits of treatment and documentation for assigned clients and their treatment teams</li>
<li>Ensuring that services for those clients fully conform to their Individual Treatment Plans (ITPs) and to COMAR requirements</li>
</ul>
This is a full-time, in-office position with no remote work. The schedule is structured to support a consistent service model:
<ul>
<li>Morning: See 4 of the 20 assigned clients each day (rotating so all are seen weekly) in 45-minute face-to-face sessions. These sessions collectively make up 15 hours per week of direct client intervention.</li>
<li>Afternoon: Provide care coordination, documentation, treatment planning, team leadership, and follow-up for the clients seen that morning and others on the caseload, totaling 25 hours per week of coordination and administrative clinical work.</li>
</ul>
The Treatment Coordinator functions as the Team Lead for the assigned client caseload and associated treatment team members. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES

1. Clinical Evaluation &amp; Assessment

(Aligned with COMAR 10.21.20.06 &ndash; Evaluative Services Provided) (Legal Information Institute)
<ul>
<li>Complete, or ensure completion of, an initial face-to-face diagnostic evaluation and related documentation for each assigned client in accordance with OMHC policy and within required timelines (no later than the second visit).</li>
<li>Formulate and document: presenting problem(s), relevant psychosocial and family history, mental status, risk factors, strengths, functional impairments, and current needs.</li>
<li>When clinically indicated and with proper consent, maintain and document ongoing collaboration with the individual&rsquo;s primary care provider or other somatic providers to support integrated care. (MdRules)</li>
<li>Update evaluative information as clinical status changes or at required review intervals.</li></ul> 


2. Treatment Planning &amp; Documentation

(Aligned with COMAR 10.21.20.07 &ndash; Treatment Planning and Documentation) (Legal Information Institute)
<ul>
<li>Ensure that an Initial Individual Treatment Plan (ITP) is developed no later than the fifth visit following enrollment, using the assessment as the foundation.</li>
<li>Develop ITPs in collaboration with the client, and when applicable, the client&rsquo;s parent/guardian/caregiver, and other members of the treatment team.</li>
<li>Ensure that each ITP includes at minimum:
<ul><li>Current diagnosis</li>
<li>Presenting needs, strengths, recovery goals, and treatment expectations</li>
<li>Specific services and interventions (modality, frequency, duration, and responsible staff)</li>
<li>How services will help the individual manage symptoms and support recovery</li>
<li>Short-term and long-term goals written in behavioral, measurable terms with target dates</li>
<li>Identification of needed referrals and collaboration with other providers or agencies (e.g., PRP, housing, self-help, vocational, substance use services, schools, social services, juvenile services, somatic care). (Legal Information Institute)</li>
</ul></li><li>Conduct monthly treatment plan reviews with each client, revising goals and interventions based on progress, new information, audit findings, or changes in clinical necessity.</li>
<li>Ensure documentation is completed accurately, thoroughly, and within required timeframes for all services provided.</li></ul> 


3. Direct Client Intervention (15 Hours per Week)
<ul>
<li>Maintain a caseload of approximately 20 clients at any given time.</li>
<li>Follow the service model of seeing 4 clients each morning (Monday&ndash;Friday) for 45-minute face-to-face sessions, such that each client is seen weekly, barring cancellations or clinically indicated frequency changes.</li>
<li>During sessions:
<ul><li>Review treatment progress and the client&rsquo;s treatment experience</li>
<li>Address clinical and practical barriers to engagement</li>
<li>Intervene to support treatment compliance, including motivational enhancement, skill-building, and problem-solving</li>
<li>Educate clients about risks and implications of going against medical or clinical advice (AMA), and document such education</li>
<li>Begin or support safety planning when indicated</li>
</ul></li><li>Address client concerns and complaints related to services, and escalate appropriately when needed.</li></ul> 


4. Treatment Coordination &amp; Referral Management (25 Hours per Week)

Afternoon work is dedicated to coordination, oversight, and administrative clinical duties for clients on the caseload, especially those seen that day.
<ul>
<li>Coordinate all aspects of services as described in the ITP, ensuring that services delivered match what is authorized, clinically indicated, and documented.</li>
<li>Communicate regularly with psychiatrists, nurse practitioners, therapists, PRP staff, case managers, and other providers on the treatment team.</li>
<li>Issue and track referrals to internal and external resources, within scope, such as:
<ul><li>Psychiatric rehabilitation / PRP services</li>
<li>Substance use/addictions treatment</li>
<li>Housing and shelter programs</li>
<li>Vocational/educational services</li>
<li>Somatic/primary care providers</li>
<li>Social services, juvenile services, and other community supports</li>
</ul></li><li>Ensure referrals and support services follow the expectations for support services for OMHCs. (Legal Information Institute)</li>
<li>Monitor and document somatic status information in the medical record (past/current medical history, relevant somatic conditions, provider information) in line with OMHC regulations on evaluation and planning services.(Legal Information Institute)</li>
<li>Identify and troubleshoot systemic and individual barriers (transportation, insurance, communication, etc.) and collaborate with internal staff and external agencies to keep care on track.</li>
<li>Participate actively in efforts to retain clients in treatment as long as there is clinical necessity, while planning for step-down or transition when appropriate.</li></ul> 


5. Weekly Treatment &amp; Team Audits (Quality Oversight)
<ul>
<li>Conduct a structured weekly audit of treatment for each client on the assigned caseload, focusing on:
<ul><li>Alignment between services delivered and the ITP</li>
<li>Frequency and duration of services compared to what is planned/authorized</li>
<li>Goal progress, continued clinical necessity, and discharge/transition planning</li>
</ul></li><li>Review the work of assigned treatment team members (e.g., therapists, PRP staff, case managers) for:
<ul><li>Completeness and timeliness of documentation</li>
<li>Clinical appropriateness and adherence to the ITP</li>
<li>Compliance with OMHC, COMAR, payer, and agency documentation standards</li>
</ul></li><li>Identify areas of non-alignment or non-compliance and implement corrective actions (e.g., treatment plan revision, staff coaching, scheduling adjustments).</li>
<li>Update treatment plans as needed based on audit findings, clinical progress, or changes in need.</li>
<li>Document audit activities, findings, and follow-up in the client record and/or quality management tools as required.</li></ul> 


6. Intake, Orientation &amp; Discharge
<ul>
<li>Participate in or conduct intake evaluations for clients who will be part of the Treatment Coordinator&rsquo;s caseload, including orientation to services and review of rights and expectations.</li>
<li>Participate in discharge planning and continuity-of-care processes in accordance with COMAR expectations, including ensuring a documented discharge summary within required timelines that includes reason for admission, reason for discharge, services provided, progress made, diagnosis at discharge, current medications, and follow-up recommendations. (Legal Information Institute)</li>
<li>Promote smooth transitions to higher or lower levels of care, or to other providers/agencies, when medically necessary.</li></ul> 


7. Team Leadership &amp; Staff Support
<ul>
<li>Serve as the Treatment Team Lead for assigned clients.</li>
<li>Provide day-to-day clinical direction, coaching, and feedback to team members delivering services to those clients.</li>
<li>Identify and address performance issues related to clinical documentation, timeliness, or adherence to the ITP and COMAR standards.</li>
<li>Recognize and affirm staff accomplishments and effective care.</li>
<li>Promote a collaborative, recovery-oriented, and culturally responsive team culture.</li></ul> 


8. Meetings &amp; Supervision
<ul>
<li>Participate in weekly clinical supervision when required by license and agency policy.</li>
<li>Meet weekly with the Operations Manager for caseload review, program updates, and operational coordination.</li>
<li>Meet weekly with a Human Resources representative to support staffing, training, and compliance matters as they relate to assigned clients and staff.</li>
<li>Meet weekly with a Finance representative to review billing, productivity, authorization, and payer requirements as they relate to caseload and service delivery.</li>
<li>Attend all required team meetings, case conferences, and agency trainings.</li></ul> 


MINIMUM QUALIFICATIONS

Licensure &ndash; State of Maryland (one or more of the following):
<ul>
<li>Licensed Clinical Professional Counselor (LCPC)</li>
<li>Licensed Graduate Professional Counselor (LGPC)</li>
<li>Licensed Certified Social Worker (LCSW)</li>
<li>Licensed Certified Social Worker&ndash;Clinical (LCSW-C)</li>
<li>Licensed Clinical Marriage &amp; Family Therapist (LCMFT)</li>
<li>Licensed Graduate Marriage &amp; Family Therapist (LGMFT)</li>
<li>Licensed Master Social Worker (LMSW)</li>
<li>Licensed Bachelor Social Worker (LBSW)</li>
<li>Licensed Clinical Alcohol and Drug Counselor (LCADC)</li>
<li>Licensed Graduate Alcohol and Drug Counselor (LGADC)</li>
<li>Certified Associate Counselor&ndash;Alcohol and Drug (CAC-AD)</li>
<li>Certified Supervised Counselor&ndash;Alcohol and Drug (CSC-AD)</li>
<li>Advanced Practice Registered Nurse &ndash; Psychiatric Mental Health (APRN-PMH)</li>
<li>Certified Registered Nurse Practitioner &ndash; Psychiatric Mental Health (CRNP-PMH)</li>
<li>Licensed Psychologist</li>
<li>Registered Psychology Associate</li>
</ul>
Candidates must hold an active, unencumbered Maryland license/certification in one of the above categories. 
EXPERIENCE &amp; SKILLS
<ul>
<li>Prior experience in outpatient mental health, community mental health, or related behavioral health settings strongly preferred.</li>
<li>Knowledge of recovery-oriented, person-centered, and trauma-informed care principles.</li>
<li>Strong skills in clinical assessment, treatment planning, and documentation.</li>
<li>Demonstrated ability to coordinate care across multiple providers and systems.</li>
<li>Ability to lead a multidisciplinary treatment team, provide constructive feedback, and support quality improvement.</li>
<li>Strong organizational skills and ability to manage time, competing priorities, and regulatory deadlines.</li>
<li>Comfort with electronic medical records and basic computer applications.</li>
<li>Reliable transportation for occasional travel to community sites where services are rendered.</li></ul></div>

Licensed Professional Counselor

Complete Care

<div>
 Complete Care Management is seeking an experienced
 
 RN
 
 
 MDS Coordinator &ndash; Floater (On-Site)
 
 to support multiple skilled nursing facilities throughout the
 
 Baltimore, Maryland area
 
 . This is a
 
 100% on-site position
 
 and
 
 not a remote role
 
 . The MDS Coordinator Floater will work
 
 on location at assigned facilities
 
 , providing in-person MDS support as needed.
 
 
 This position requires
 
 daily on-site presence at assigned facilities
 
 and is
 
 not eligible for remote or hybrid work
 
 .
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Complete and oversee MDS assessments in accordance with CMS, Medicare, Medicaid, and state regulations
 </li>
 <li>
 Ensure timely and accurate submissions to maximize reimbursement and maintain compliance
 </li>
 <li>
 Support facilities with care area assessments (CAAs), care planning, and interdisciplinary coordination
 </li>
 <li>
 Provide education and guidance to facility staff related to MDS processes and best practices
 </li>
 <li>
 Assist with audits, surveys, and corrective action plans related to MDS and PDPM
 </li>
 <li>
 Collaborate with DONs, Administrators, and Regional Clinical teams
 </li>
 <li>
 Travel to assigned facilities within the Baltimore and surrounding Maryland markets as needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 RN license in Maryland (required)
 </li>
 <li>
 Minimum 2&ndash;3 years of MDS Coordinator experience in a skilled nursing setting
 </li>
 <li>
 Strong working knowledge of PDPM, RAI process, and Medicare guidelines
 </li>
 <li>
 Proven ability to step into new environments quickly and work independently
 </li>
 <li>
 Strong organizational, communication, and time-management skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary based on experience
 </li>
 <li>
 Stable, full-time regional role with variety and flexibility
 </li>
 <li>
 Supportive leadership and clinical resources
 </li>
 <li>
 Opportunity to work across multiple skilled nursing facilities
 
 
 </li>
 </ul>
 
 Why Complete Care?
 
 
 
 At Complete Care Management, we are committed to clinical excellence, compliance, and supporting our teams with the tools they need to succeed. This floater role is critical to maintaining continuity of care and operational success across our Maryland region.
 
 
 #CC2024
 
 
</div>

RN MDS Coordinator Floater (On-Site)

University of Maryland Medical System

<div>Job Requirements 
 
General Summary
Under limited supervision, assists the manager of care coordination in the supervision of the care coordination team. This includes providing guidance in regards to policies and procedures related to patient flow, discharge process and care coordination. Provides input regarding human resource functions. Provides input into performance improvement strategies. 
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by staff assigned to this classification. They are not to be construed as an exhaustive list of all duties.<ul><li>
Demonstrates comprehensive understanding and expertise in all aspects of Care Coordination.</li><li>
Provides orientation and mentorship to new and existing staff members.</li><li>
Works with Manager to facilitate learning experiences for staff for CEU credit.
</li><li>Works with Manager to establish professional growth and development plans for staff.</li><li>
Has input into the hiring/interview process for new care coordinators, social work, and utilization management applicants.</li><li>
Collaborates with Manager on performance improvement related to Dashboard metrics.
</li><li>Performs chart reviews to ensure chart compliance metrics achieved.
</li><li>Facilitates investigation of patient care issues/complaints.</li><li>
Participate in defined committees</li><li>
Ensures contemporary knowledge of care coordination and discharge planning</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Knowledge of managed care, discharge planning, utilization and care coordination is required.</li><li>
Highly effective verbal and written skills are required.</li><li>
Strong communication skills, self confidence and experience dealing physicians required.</li><li>
Excellent analytical and team building skills, as well as the ability to prioritize and work independently is required.</li><li>
Must possess the ability to work collaboratively with other disciplines.
</li><li>Ability to work with Hospital/Case Management related software programs required.</li>
Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. 
<li>
</li></ul> 
Patient Safety
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.<ul><li>
Takes action to correct observed risks to patient safety.</li><li>
Reports adverse events and near misses to appropriate management authority.</li><li>
Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.</li></ul> 
Education and Experience
<ul><li>Bachelor&rsquo;s Degree from an accredited School of Nursing and Current RN License in State of Maryland is required.
</li><li>Three years experience in care coordination.</li><li>
Three years experience in acute care preferred.
</li><li>four years clinical healthcare experience preferred.</li><li>
Additional experience in home health, ambulatory care, and/or occupational health is preferred.</li></ul> 
Additional Information:<ul><li>
All your information will be kept confidential according to EEO guidelines.</li><li>
Work Schedule: Mon through Friday 8a-4;30p including weekend on call</li></ul>
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu</div>

Case Manager Team Leader Women Children ED

Baltimore Crisis Response, Inc

<div>Case Manager
 Baltimore, Maryland 
 $20.00-$23.00 Hourly
 Full-Time | Shifts: 9:00M-5:00PM | Monday- Friday
Being the Leader Communities Need in Moments of Crisis.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore&rsquo;s only comprehensive crisis response system. Since 1992, we&rsquo;ve been at the forefront of behavioral health crisis care &mdash; providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
The Opportunity
We are seeking a Case Manager to support individuals as they move through different levels of care. In this role, you&rsquo;ll partner with clients and their care teams to coordinate services, develop discharge plans, and connect individuals with the community resources they need for ongoing recovery. You&rsquo;ll also play a hands-on role in monitoring daily progress, supporting treatment goals, and fostering smooth transitions across the system of care.
This is more than case coordination &mdash; it&rsquo;s an opportunity to advocate for individuals, strengthen continuity of care, and make a meaningful impact on recovery outcomes in Baltimore.
What You&rsquo;ll Do<ul><li>
Supports the delivery of care and engagement of individuals under care by participating in group supervision and by reviewing evaluations, assessments, treatment plans, and progress notes to understand the unique needs, strengths, preferences, and goals.
</li><li>Assesses the needs of the individual receiving care across multiple domains including mental health, medical, social, and other services by completing needs assessment and other appropriate tools.
</li><li>Partners with the client receiving care and their care team to identify clinical goals, interventions, and strategies, documenting in the discharge plan.
</li><li>Initiates and submits referrals to medical and Behavorial health care, community programs, and service providers.
</li><li>Develops and maintains strong working knowledge of care partners, service providers, and stakeholders across the system of care, maintaining a positive rapport.
</li><li>As approved and assigned, uses company vehicles to provide transportation for individuals entering, receiving, or discharged from care.
</li><li>Collaborates with care team members for admission and discharge from the residential milieu, engaging external stakeholders when appropriate and as directed during these transitions.
</li><li>Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors.
</li><li>Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit.
</li><li>All tasks, projects, and/or duties as assigned and authorized, as determined by Direct Supervisor (or designated delegate) to be congruent with the role.
</li></ul>Qualifications<ul><li>
High school diploma or equivalent.
</li><li>Bachelor&rsquo;s Degree preferred
</li></ul>Additional<ul><li>
Applicant must have a valid MD driver&rsquo;s license and will transport clients using a company vehicle when needed.</li></ul>
Why Join BCRI 
 Medical, Dental, and Vision Insurance. 
 403(b) Retirement Plan 
 Generous PTO &ndash; Vacation, Sick, Personal, and Holidays. 
 Tuition Reimbursement &amp; Professional Development Support. 
 Be part of an innovative, impact-driven team shaping the future of crisis care.
Make a Difference. Lead with Compassion. 
This is more than a leadership role &mdash; it&rsquo;s a chance to help individuals and families find stability in their most vulnerable moments.
 Apply today and become a guiding force for change.</div>

Case Manager

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Licensed Professional Counselor

RN MDS Coordinator Floater (On-Site)

Case Manager Team Leader Women Children ED

Case Manager