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home health aide - 12 hour shifts Jobs in Kansas City

home health aide - 12 hour shifts

caregiver - home health aide - non-medical Jobs in Kansas City

caregiver / home care aide – weekly pay + flexible hours Jobs in Kansas City

certified nursing assistant/medication aide (cna & cma) Jobs in Kansas City

nursing assistant

caregiver home health aide non medical

University of Missouri-Kansas City

<div><div><div><div><h2 class="jobSectionHeader"><b>Hiring Department</b></h2><br>
<div></div><div><div><p><b>UNIVERSITY of MISSOURI-KANSAS CITY</b>
<br>
<b>SCHOOL of MEDICINE</b>
<br>
<b>Office of the Dean</b>
<br>
https://med.umkc.edu/about/</p><br>
</div></div></div></div><p></p><br>
<div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2><br>
<div></div><div><div><p>This position provides a high level of support to the Dean of the School of Medicine. A dean at the School of Medicine has a very high level of responsibility of a prestigious professional school, he/she needs to provide the utmost level of support. This position's focus is to be an extension of the dean and represent him/her when unavailable. This position will be expected to coordinate events, execute initiatives envisioned by the dean, and represent the dean in the most professional manner. This position is expected to understand all aspects of the School and how the departments function together to be able to provide solutions to problems that arise.</p>
<p><b>Key Responsibilities:</b>
<br>
Provides daily executive-level support to the School of Medicine Dean.
<br>
This includes collaboration on sensitive/confidential issues regarding students/potential students/faculty, managing the dean's calendar, creating travel itineraries, drafting media communication, reviewing all approval requests: employment letters, hiring requests, requests for the dean as a speaker<br>
<br>
</p><p><b>Primary point of contact for the School of Medicine Dean:</b>
<br>
Liaison to Volker campus for various matters, liaison to SOM Marketing Department, liaison to UMKC Health Sciences District; attending meetings with the dean (including creating meeting summaries and follow-up action items); participation in leadership meetings; point of contact for Hospital Affiliate leadership<br>
<br>
</p><p><b>Planning and coordinator of SOM events:</b>
<br>
Holiday and staff receptions, visiting professor lecture series (completing appearance agreements, catering, consent to record, W-9, and marketing of events), two commencement ceremonies (in collaboration with Student Affairs), Hospital Hill Run</p>
<p><b>SOM communications:</b>
<br>
Draft report for SOM to the Chancellor's Office regularly, prepare presentations and drafting messages issued by the dean; draft communication to Chancellor and Provost for miscellaneous requests<br>
<br>
<br>
</p></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2><br>
<div></div><div><div><p>A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience or its equivalent from which comparable knowledge and skills can be acquired is necessary.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Anticipated Hiring Range</b></h2><br>
<div></div><div><div><p>The starting salary is a minimum of <b>$53,976</b> annually, commensurate with education, experience, and internal equity.</p>
<p>Salary is determined by a variety of factors, including but not limited to, the individual&rsquo;s particular combination of education, skills, and experience, as well as organizational requirements.</p>
<p>Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.</p>
<p>Grade: Salary Plan # 010
<br>
University Title: Senior Executive Assistant
<br>
To review the University of Missouri&rsquo;s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Application Materials</b></h2><br>
<div></div><div><div><p>Application materials must include a cover letter and updated resume or CV.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Application Deadline</b></h2><br>
<div></div><div><div><p>For best consideration, submit application materials by July 19, 2026. Position will continue to accept and review applications until a qualified candidate is hired.</p><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Sponsorship Information</b></h2><br>
<div></div><div><div><p>Employment visa sponsorship is not available for this position.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Community Information</b></h2><br>
<div></div><div><div><p>Kansas City offers the best of both worlds&mdash;a vibrant, urban community with Midwestern appeal. The city&rsquo;s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City&rsquo;s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
<br>
<br>
UMKC&rsquo;s campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children&rsquo;s Mercy Hospital.
<br>
<br>
UMKC is proud to be &ldquo;Kansas City&rsquo;s university,&rdquo; and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Benefit Eligibility</b></h2><br>
<div></div><div><div><p>This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty &amp; Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement</p><br>
<p></p><p><b>Equal Employment Opportunity</b></p>
<p>The University of Missouri is an Equal Opportunity Employer.
<br>
<br>
To request ADA accommodations, please call the Office of Equity &amp; Title IX at 816-235-6910.</p></div></div></div></div></div></div>

Senior Executive Assistant, UMKC School of Medicine

Eye Health America

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Eye Health America partners with leading eye care practices across the Southeast, providing the operational, strategic, and administrative support needed to deliver exceptional patient care. Backed by a leadership team with over 100 years of combined experience, we are building a trusted network rooted in quality, growth, and community impact&mdash;guided by our purpose of
 <em>
  making lives better with personalized eyecare.
  <br/>
  <br/>
 </em>
 <em>
  The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. We are always seeking great people who aren't just searching for a job but looking to make a difference.
  <br/>
  <br/>
 </em>
 We are seeking an ophthalmic scribe who will be responsible for providing accurate documentation and summarization of the ocular examination and recommendations while maintaining patient flow and communication regarding appointment status.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Correctly summarizes and documents what the physician verbalizes during an examination, including but not limited to: proper charting of the examination, documenting additions to the chief complaint, assessment, and recommendations for treatment (including justification of decisions reached when appropriate).?
  </li>
  <li>
   Observes the patient and the physician and assists when appropriate during the exam.
  </li>
  <li>
   Maintains an awareness of the patient&rsquo;s verbal and non-verbal communication when the physician is providing instructions as it may be necessary for the scribe to repeat information, provide written instructions, and/or hand out patient education materials for the patient to review at home.??
  </li>
  <li>
   When appropriate, and as directed by the physician, completes the superbill, or enters billing orders, and/or the check-out form, providing direction to the patient prior to following the physician to the next patient.???
  </li>
  <li>
   Becomes fluent in the exact requirements of each examination.?
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 As a team member at
 <em>
  The Eye Associates
 </em>
 , you'll enjoy:
 <br/>
 <br/>
 <ul>
  <li>
   Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
  </li>
  <li>
   Matching 401 (k)
  </li>
  <li>
   Wellness Program
  </li>
  <li>
   Paid Vacation &amp; Holidays
  </li>
  <li>
   Uniform Allowance
  </li>
  <li>
   Training/Advancement opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At Eye Health America, we support the expansion of leading eye care practices across the Southeastern United States through both organic growth and strategic partnerships. Led by an experienced team of eye care industry leaders with more than 100 years of combined practice management experience, we partner with best-in-class practices and ambulatory surgery centers to deliver full-service, integrated eye care. Our focus is to provide the operational, strategic, and administrative support that allows our providers and teams to stay focused on what matters most&mdash;delivering exceptional clinical care and an outstanding patient experience. Together, we are building a network of trusted practices dedicated to meeting the growing demand for high-quality eye care while making a meaningful impact in the communities we serve.
 <br/>
 <br/>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 Making lives better with personalized eyecare.
 <br/>
 <br/>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 <strong>
  People-Focused
 </strong>
 - Our people are the secret to our success. We are defined by our shared values and demonstrate them in every interaction. They guide us and ensure we are in an inclusive place where our teammates love to work, and our patients are delighted to visit.
 <br/>
 <br/>
 <strong>
  Heartfelt Service
 </strong>
 - With helpful hands and open minds and hearts, we actively engage with our individual locations, celebrating their unique local style, while identifying solutions to support improved service.
 <br/>
 <br/>
 <strong>
  Mutual Respect
 </strong>
 - We share ideas, collaborate, and troubleshoot as a team, seeking alignment in decision-making. By supporting and equitably empowering one another, we discover new ways to create value.
 <br/>
 <br/>
 <strong>
  Honesty &amp; Transparency
 </strong>
 - We act with integrity and transparency without fear of speaking up or disrupting the status quo. We communicate clearly and respectfully with everyone.
 <br/>
 <br/>
 <strong>
  Result-Oriented
 </strong>
 - Analysis improves our decision-making. We strive to track all facets of our business to develop insights for improved care. Best performance is derived from strong leadership, setting goals, executing plans, monitoring results, and reinforcing successful approaches.
 <br/>
 <br/>
 <strong>
  Growth Mindset
 </strong>
 - We seek to grow our people, services, markets, and overall company to create value. Always looking forward, we explore new technologies, treatments, systems, and processes for improvement.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of two years&rsquo; experience in a medical office, preferably an ophthalmology office.
  </li>
  <li>
   Scribe certification (preferably certified ophthalmic assistant).
  </li>
 </ul>
</div>


Ophthalmic Scribe

Tierra Encantada

<div><p><b>About Tierra Encantada</b></p><p>
Tierra Encantada, headquartered in Minneapolis, MN is the leader in Spanish immersion early education&reg;, and provides high-quality language immersion education and care to children 6 weeks through 6 years of age. At Tierra Encantada, our values fuel everything we do. We are passionate about nurturing children's growth and creating intentional learning environments that inspire curiosity and development. We celebrate the richness of diversity, embracing the unique perspectives it brings to our community. Guided by optimism, we are driven by a shared vision for a brighter future for every child, family, and team member we serve. Join us and be part of a mission-driven team that is committed to making a lasting impact-one child, one family, and one community at a time.</p><p><b>
Position Overview</b></p><p>
Teachers are assigned a classroom that they manage and over see the learning and direction of children in the classroom in partnership with the other teacher(s) assigned to the classroom.
</p><p>We are hiring for a teacher in one of our Toddler classrooms at Tierra Encantada - Brookside in Kansas City, Missouri (Brookside).
</p><p><b>Key Responsibilities</b></p><ul><li>
Create a fun and welcoming environment for all children</li><li>
Develop daily activities to support curriculum and educational objectives that provide children with opportunities for learning and growth through play</li><li>
Oversee the daily operations of the classroom including, but not limited to scheduled activities, projects, implementation of curriculum and lesson plans, classroom d&eacute;cor, and classroom cleanliness</li><li>
Assess each child's developmental needs on an ongoing basis through observations</li><li>
 Implement Tierra Encantada's curriculum and lesson plans</li><li>
Work with other classroom teachers and leadership to prepare for the semi-annual parent teacher conferences</li><li>
Oversee and update classroom d&eacute;cor following the seasons</li><li>
Maintain a positive, friendly attitude with families, and be a &quot;team-mate&quot; to parents in supporting their child's growth</li><li>
Provide parents with updates on how their child is doing during pick-up or drop-off</li><li>
Ensuring assigned classroom is well-maintained and clean</li><li>
 Develop and maintain good working relationships with teachers, cooks, other floats, and administration to ensure a team environment is maintained</li><li>
Attend all required staff meetings, workshops, training's, etc.</li><li>
Must fulfill required training requirements (24 hours a year), and support Center objectives in achieving accreditation</li><li>
Other duties as assigned</li></ul><p><b>
Position Requirements</b></p><ul><li>
Must be fluent in Spanish and English.</li><li>
Must be 18 years or older.</li><li>
One (1) year of experience working in Early Childhood Education.</li><li>
Experience working as a lead teacher in Early Childhood Education, Preschool, Montessori school, is strongly preferred.</li><li>
Ability to complete all required licensing training upon hire.</li><li>
CPR/First Aide certified or the ability to become certified within 90 days.</li><li>
Strong communication skills and be able to communicate effectively with families and co workers.</li><li>
Must have the ability to complete annual required trainings to ensure providing high quality.</li></ul><p><b>
Physical Requirements</b></p><ul><li>
Requires the ability to frequently walk, stand, climb stairs, crawl, sit, squat, stoop, bend, reach, kneel, rise from the floor, and twist.</li><li>
Requires the ability to carry and lift 25 pounds or less, use repetitive or fine hand movements, and occasionally push, pull, run short distances, and carry and lift 25-50 pounds.</li><li>
Requires excellent long distance and near vision to monitor children's activities both indoors and outdoors in various light conditions, as well as hearing capabilities to respond to children's needs and maintain safety in a moderately noisy environment.</li></ul><p><b>
Pay and Schedule
</b></p><p>This is a full-time, nonexempt position that works Monday-Friday.
</p><p>The starting pay range is between $18.00 and $23.00 per hour.</p><p><b>
Benefits</b></p><ul><li>
Medical insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
12 paid holidays</li><li>
Generous PTO package</li><li>
401(k) with employer match</li><li>
Performance bonus</li><li>
Discounted childcare and waitlist priority for enrollment</li><li>
Company paid professional development.</li></ul><p><b>
Additional Information About the Position</b></p><ul><li>
Once a job offer has been accepted, the candidate must pass a background check and fingerprinting.</li><li>
Tierra Encantada is an E-verify employer.</li><li>
Tierra Encantada is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</li><li>
Tierra Encantada is committed to making https://www.tierraencantada.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Tierra Encantada Talent Acquisition at careers@tierraencantada.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</li></ul></div>

Bilingual Spanish/English Childcare Teacher

Arrowbear Lake Fire Department

<div>JOB
<p><b>
**Please email Chief Brewart to obtain an employment application to apply for this position**</b></p><p>
***The Fire Captain is a volunteer serving in an at-will and non-benefited position. The department does offer volunteer fire suppression personnel a shift stipend as approved by the Board of Directors.
</p><p><b>Position Overview</b></p><p>
Under general direction of the fire chief or battalion chief, serves as first line supervisor of fire station operations; responsible for personnel, apparatus, facilities, and equipment; provides staff support and assistance in the planning, development and implementation of fire prevention, fire inspection, public education, support services, and emergency operations programs and services; may serve as an emergency ground commander until relieved by a superior officer; and performs other related duties as required.</p><p><b>
Examples of Duties</b></p><p>
The duties listed below are intended only as general illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Management reserves the right to add, modify, change or rescind work assignments as needed.</p><ul><li>
Responds to emergencies as assigned, including rescues, explosions, and medical emergencies within the area of responsibility and assumes command on the fire ground until relieved by a superior officer.</li><li>
Plan, coordinate, assign, direct, and participate in emergency and non-emergency response operations and activities of an assigned shift within a fire station.</li><li>
Organizes and directs all training at the fire department and implements training programs as directed, including apparatus and equipment and emergency medical care.</li><li>
Maintains fire station records systems to include required station log; completes required periodic reports to include employee evaluations, fire incident reports and monthly reports.</li><li>
Organizes and coordinates all fire station operations which may include fire apparatus, public safety vehicles and fire equipment maintenance.</li><li>
Direct and participate in equipment and station maintenance, fire prevention, and inspection, and other operational and administrative assignments.</li><li>
Assists in the analysis of data regarding fire problems in assigned areas and makes recommendations for correction.</li><li>
Directs and coordinates, and supervises personnel in the implementation of inspection, public education, community risk reduction, other programs and work plans.</li><li>
Assists in the evaluation, modification, development, and implementation of existing or new programs.</li><li>
Coordinates emergency and non-emergency response activities with other departments and outside agencies and organizations.</li></ul><p><b>
Typical Qualifications</b></p><p>
Volunteers appointed to this position shall be a minimum of 21 years of at time of appointment.</p><p><b>
Education and/or Experience</b></p><ul><li>High School graduation or equivalent or possession of a General Educational Development (GED) certificate is required.</li><li>Three years of service functioning in the positions of fire apparatus engineer.</li><li>Five years overall fire suppression experience in a California fire department.</li></ul><p><b>
License or Certification:</b></p><ul><li>
Possession of State of California Firefighter I Certification</li><li>
Possess and maintain a valid American Heart Association Basic Life Support (BLS) certificate or equivalent.</li><li>
Possess and maintain a valid National Registry and/or California Emergency Medical Technician (EMT) License OR California Title 22 certification.</li><li>
Possession of a valid Class A or B California Commercial Driver&rsquo;s License, or Class C with a Firefighter endorsement</li><li>
I-200</li><li>
Driver Operator 1A &amp; 1B Certificates</li></ul><p><b>
Desirable Certifications</b></p><ul><li>
CSFM Company Officer level classes or ability to obtain within 12 months of hire.</li><li>
Associates Degree in Fire Technology, Fire Science, Emergency Management, or closely related field can substitute for one (1) year of experience.</li><li>
Firefighter II Certification</li><li>
I-300 Certification</li><li>
S230/S231 Certificates</li></ul><p><b>
Knowledge of:</b></p><ul><li>
Principles, practices, procedures of modern firefighting activities, including but not limited to suppression, prevention, and inspection.</li><li>
Pertinent federal, state, and local laws, codes and regulations governing fire safety and the handling and storage of hazardous materials.</li><li>
Procedures and equipment used in modern firefighting and emergency response activities.</li><li>
Being familiarized with fire prevention and inspection practices as identified in the California Fire Code (CFC).</li><li>
Emergency medical services, physical rescue, emergency recognition, and safe operation procedures relating to hazardous materials; overhaul and salvage operations.</li></ul><p><b>
Skills and Ability to:</b></p><ul><li>
Operate and maintain fire apparatus and equipment.</li><li>
Make emergency recognition of hazardous materials problems and institute safe operating procedures.</li><li>
Analyze emergency situations and demonstrate efficient and effective thinking and actions; maintain calm and composed demeanor.</li><li>
Plan, organize, and direct a variety of fire personnel in training, inspection, and prevention operations.</li><li>
Overseeing and participating in emergency and non-emergency response activities.</li><li>
Train and supervise fire personnel in area of responsibility.</li><li>
Demonstrate physical endurance, agility, strength, and stamina in the performance of hazardous tasks under emergency conditions.</li><li>
Operate modern office equipment, such as a personal computer and software programs relevant to work performed to prepare reports and correspondence.</li><li>
Interpreting and applying federal, state, and local policies, laws, and regulations.</li><li>
Communicate clearly and concisely, orally and in writing.</li><li>
Understand and follow oral and written instructions.</li><li>
Establish and maintain cooperative and effective working relationships with all levels of District staff and volunteers, community organizations, and the public</li></ul><p><b>
The Application/Testing process will/can include any of the following procedures:</b></p><p>
1) Application review to determine eligibility</p><p>
2) Written Examination</p><p>
2) Panel/ Chiefs Interview</p><p>
3) Skills Simulation/ Scenario-Based Assessment</p><p>
4) Medical and Background Investigation</p><p><b>
Probationary Period:</b></p><p>
Personnel appointed to this classification shall complete a minimum of one (1) year of probation from date of appointment. Fire Captains shall be evaluated at the one-year mark through an appraisal process to determine their suitability and capabilities to perform the full ranges as described in this classification. A Fire Captain who does not successfully complete their probation period may have their probation extended or could be demoted to the position of fire apparatus engineer, or appointed from outside the organization as a Fire Captain separated from the department.</p><p><b>
Annual Evaluation:</b></p><p>
On or near the appointment anniversary date of the volunteer Fire Captain shall be evaluated by their immediate supervisor to identify areas the firefighter excels at or needs improvement in. All firefighter shall complete an annual skills evaluation to ensure that volunteers are appointed to this classification for perform the essential functions of this position.</p></div><p></p>

Fire Captain (Volunteer/Stipend)

Marshfield Clinic Health System

<p><b>Careers With Purpose</b><br>
<br>
<b>Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America&rsquo;s heartland.</b><br>
<br>
<b>Facility:</b> Marsh Clin Cumberland
<br>
<b>Location:</b> Cumberland, WI
<br>
<b>Address:</b> 1200 WI-48, Cumberland, WI 54829, USA
<br>
<b>Shift:</b> 8 Hours - Day Shifts
<br>
<b>Job Schedule:</b> Full time
<br>
<b>Weekly Hours:</b> 32.00
<br>
<b>Salary Range:</b> $16.50 - $26.50<br>
<br>
<b>Job Summary</b><br>
<br>
Responsibilities include phlebotomy, collecting, preparing and processing specimens biological specimens. Assists in performing laboratory activities and other assigned tasks. Aids in preparing laboratory specimens and supplies. May be responsible for entering laboratory orders and results. Ensures the accuracy and quality of laboratory data in a safe and professional work environment. Expected to train and onboard new employees.<br>
<br>
<b>Qualifications</b><br>
<br>
High school diploma or General Educational Development Diploma (GED) required.<br>
<br>
One year of laboratory related experience preferred.<br>
<br>
Phlebotomy certification required or registry eligible to take exam within 12 months of hire. May be required to have Basic Life Support (BLS) certification.<br>
<br>
<b>Benefits</b><br>
<br>
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .<br>
<br>
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .<br>
<br>
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.<br>
<br>
<b>Req Number:</b> R-0263450
<br>
<b>Job Function:</b> Allied Health
<br>
<b>Featured:</b> No</p>

Senior Laboratory Assistant

Adrienne Casteel Armstrong

<p>Join our dynamic, fully remote customer support team as a Live Chat Support Representative! In this exciting role, you'll provide real-time, text-based assistance to customers from the comfort of your home office. You'll have the opportunity to resolve issues, answer questions, and create outstanding service experiences that make a difference. With our remote-first approach, you can work from anywhere in the world, as long as you have a reliable internet connection. Embrace the freedom and flexibility of this role while making a positive impact on our customers!</p><p> </p><h3><strong>Key Responsibilities</strong></h3><h4><strong>Customer Interaction</strong></h4><ul><li>Engage with customers via a live chat platform in real-time with professional, friendly communication.</li><li>Handle multiple concurrent chat sessions (typically 3–5 chats simultaneously)</li><li>Respond to inquiries within established time benchmarks (average response time: under 30 seconds)</li><li>Resolve customer issues efficiently while maintaining a high satisfaction score.s</li></ul><h4><strong>Issue Resolution</strong></h4><ul><li>Troubleshoot technical and account-related problems using knowledge base resources</li><li>Process orders, returns, refunds, and account changes as authorized</li><li>Identify and escalate complex issues to appropriate specialized teams</li><li>Follow up on unresolved tickets to ensure customer satisfaction</li></ul><h4><strong>Documentation &amp; Compliance</strong></h4><ul><li>Accurately document all customer interactions in the CRM/ticketing system</li><li>Adhere to company policies, procedures, and quality standards</li><li>Maintain customer data privacy and security protocols</li><li>Meet or exceed key performance indicators (KPIs) including:<ul><li>Customer Satisfaction Score (CSAT): 90%+</li><li>Average Handle Time (AHT): Target varies by issue complexity</li><li>First Contact Resolution (FCR): 75%+</li><li>Quality Assurance Score: 85%+</li></ul></li></ul><h4><strong>Remote Collaboration</strong></h4><ul><li>Participate in virtual team meetings and training sessions via video call</li><li>Communicate with supervisors and teammates through Slack/Teams</li><li>Stay updated on product changes and policy updates through remote channels</li><li>Contribute to knowledge base improvements and team feedback</li></ul><h3><strong>Required Qualifications</strong></h3><strong>Requirement</strong><strong>Details</strong><strong>Experience</strong>6+ months of customer service experience (retail, call center, hospitality, or chat)<strong>Education</strong>High school diploma or equivalent<strong>Typing</strong>Minimum 45 WPM with 95%+ accuracy<strong>Communication</strong>Exceptional written English; clear, grammatically correct, conversational tone<strong>Technical</strong>Comfortable navigating multiple browser tabs and software applications simultaneously<strong>Availability</strong>Flexible schedule including weekends, evenings, or holidays as needed<h3><strong>Remote Work Requirements</strong></h3><h4><strong>Home Office Setup</strong></h4><ul><li><strong>Dedicated Workspace:</strong> Quiet, private area with a door that closes to minimize distractions</li><li><strong>Internet:</strong><ul><li>Minimum 25 Mbps download / 5 Mbps upload speed</li><li>Hardwired Ethernet connection strongly preferred</li><li>Stable, low-latency connection required</li></ul></li><li><strong>Computer:</strong><ul><li>Windows 10+ or Mac OS 10.15+</li><li>Minimum 8GB RAM, 256GB storage</li><li>Updated antivirus software</li></ul></li></ul><h4><strong>Security &amp; Privacy</strong></h4><ul><li>Private, password-protected Wi-Fi network (no public/shared networks)</li><li>Ability to install company security software/VPN</li><li>Secure storage for any physical materials or equipment</li><li>Understanding of data privacy requirements (GDPR, CCPA compliance)</li></ul><h3><strong>Preferred Qualifications</strong></h3><ul><li>Previous live chat or remote customer service experience</li><li>Familiarity with help desk software (Zendesk, Freshdesk, Intercom, LiveChat)</li><li>Experience with CRM platforms (Salesforce, HubSpot)</li><li>Bilingual or multilingual capabilities</li><li>Technical troubleshooting experience (SaaS, e-commerce, or tech products)</li><li>Previous remote work experience with demonstrated self-discipline</li></ul><h3><strong>What We Offer</strong></h3><h4><strong>Compensation &amp; Benefits</strong></h4><ul><li><strong>Hourly Rate:</strong> $19–$29/hour (based on experience, location, and shift differentials)</li><li><strong>Shift Premiums:</strong> Additional pay for evening, overnight, and weekend shifts</li><li><strong>Performance Bonuses:</strong> Monthly incentives for exceeding KPIs</li></ul><h4><strong>Remote-First Perks</strong></h4><ul><li><strong>Home Office Stipend:</strong> $500–$800 for ergonomic equipment and setup</li><li><strong>Monthly Internet Allowance:</strong> $50–$75 toward internet costs</li><li><strong>Equipment Option:</strong> Choose a company-provided laptop or use your own + stipend</li><li><strong>Flexible Scheduling:</strong> Self-select shifts based on availability (business needs permitting)</li></ul><h4><strong>Health &amp; Wellness</strong></h4><ul><li>Health, dental, and vision insurance (full-time, 30+ hours/week)</li><li>Mental health support through the Employee Assistance Program (EAP)</li><li>Paid time off and sick leave</li><li>Paid training and ongoing professional development</li></ul><h4><strong>Remote Culture</strong></h4><ul><li>Virtual team-building events and remote social activities</li><li>Recognition programs and peer appreciation platform</li><li>Clear advancement paths: Senior Agent → Team Lead → Supervisor → Manager</li><li>Access to remote work best practices training</li></ul><h3><strong>Training &amp; Onboarding</strong></h3><ul><li><strong>Week 1–2:</strong> Virtual onboarding, company culture, systems training</li><li><strong>Week 3–4:</strong> Product knowledge, chat simulations, shadowing</li><li><strong>Week 5–6:</strong> Graduated live chat handling with supervisor support</li><li><strong>Ongoing:</strong> Monthly refresher training, upskilling opportunities</li></ul><p><i>All training is conducted remotely via video conferencing and self-paced modules.</i></p><h3><strong>Technology Stack</strong></h3><strong>Platform</strong><strong>Purpose</strong><strong>Live Chat</strong>Zendesk Chat, Intercom, LiveChat, or Drift<strong>CRM</strong>Salesforce, HubSpot, or a proprietary system<strong>Communication</strong>Slack, Microsoft Teams<strong>Video</strong>Zoom, Google Meet<strong>Knowledge Base</strong>Confluence, Notion, Guru<strong>Scheduling</strong>When I work, Deputy, or a proprietary system<h3><strong>To Apply</strong></h3><p>Submit the following:</p><ul><li>Updated resume highlighting customer service experience</li><li>Preferred shift availability</li></ul>

Remote Live Chat Support- Work From Home

Horizon NJ Health 

<p><strong>Job Overview</strong><br /><br />Horizon NJ Health is a leading healthcare organisation dedicated to improving access to quality health care for low-income individuals and families. We are committed to enhancing the overall health and well-being of the communities we serve by offering a comprehensive range of services, including preventive care, wellness programmes, and mental health support. <br /><br />We are seeking a diligent and customer-focused <strong>Remote IT Support &amp; User Assistance Specialist</strong> to join our team. In this <strong>Full-Time</strong> role, you will be the first point of contact for our internal staff, providing crucial technical support to ensure our teams can operate efficiently and effectively. This position is vital for maintaining the technological infrastructure that allows us to deliver exceptional service to our members. This is a remote position, with a preference for candidates based in or near Maryland City, Maryland, United States.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Provide first-line technical support to end-users via telephone, email, and remote-access tools.</li><li>Diagnose and resolve hardware, software, and network connectivity issues in a timely and professional manner.</li><li>Install, configure, and maintain computer systems, mobile devices, and applications.</li><li>Manage user accounts, passwords, and access permissions across various platforms.</li><li>Log all support incidents and resolutions accurately within our IT service management system.</li><li>Assist with the IT onboarding process for new employees, ensuring they have the necessary equipment and access from day one.</li><li>Create and update user guides, knowledge base articles, and other technical documentation.</li><li>Escalate complex or unresolved issues to the appropriate senior IT personnel or specialised teams.</li><li>Ensure all activities adhere to the company's IT security policies and data protection standards.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in an IT support, service desk, or a similar technical customer service role.</li><li>Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite.</li><li>Familiarity with remote support software and helpdesk ticketing systems.</li><li>Excellent troubleshooting and problem-solving abilities with a keen attention to detail.</li><li>Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical colleagues.</li><li>A proactive, patient, and customer-centric approach to providing support.</li><li>The ability to work independently and manage time effectively in a remote setting.</li><li>A strong commitment to maintaining confidentiality and data security, which is paramount in a healthcare environment.</li></ul><p><br /><strong>What We Offer</strong><br /><br /> </p><ul><li>A competitive hourly wage of <strong>$28 to $38 USD</strong>, commensurate with experience.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>The opportunity to be part of a supportive and collaborative team.</li><li>A meaningful role within a mission-driven organisation that makes a tangible difference in the community.</li></ul><p> </p>

Remote IT Support & User Assistance Specialist

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