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case management manager

The Columbus Organization

<div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for Fort Wayne Indiana. Must be able to cover Allen County</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><div></div>

Case Manager - Fort Wayne, IN

<p></p><div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for Brownstown, Indiana. Must be able to cover Jackson County.</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><p></p>

Case Manager - Brownstown, IN

<p></p><div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for North Vernon Indiana. Must be able to cover Jennings County</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><p></p>

Case Manager - North Vernon, IN

MetaPhase Consulting

<div><div><div><p>MetaPhase is currently supporting a public sector client within the U.S. Department of Homeland Security through the management of a Division&rsquo;s high-level operations. Primary responsibilities include technical writing, project management, communications development, and process improvement as well as reporting and presentation development in the form of PowerPoint, white papers, etc.</p><p>
MetaPhase is seeking a mid-level Technical Writer to provide communications, process improvement, operations management, project and program management, analysis, and reporting support. This position is a mid-level role with growth and development opportunities.</p><p>
Basic Qualifications (Required)</p><ul><li>Minimum of 4 years&rsquo; experience working with organizations on administrative and communications teams</li><li>Experience with Business Operations teams and functions is desired, particularly related to audits and internal controls</li><li>Excellent written acumen, stakeholder engagement, and verbal communication skills</li><li>Ability to deliver high quality documentation with strict attention to detail</li><li>Aptitude for creativity, innovation, analysis, process improvement, and problem-solving</li><li>Innate ability to convey complex concepts simplistically via Microsoft Office Suite products (such as Word, PowerPoint, Excel, and Visio)</li><li>Familiarity with SharePoint</li><li>Current U.S. Customs and Border Protection (CBP) Public Trust clearance desired</li><li>U.S. Citizenship required (no exceptions)</li></ul><p>
Essential Responsibilities</p><ul><li>Perform a full range of administrative, operations, and support functions within established deadlines</li><li>Participate in task management workstream for client ranging from system management, language refinement and drafting, consolidation, coordination, and reporting</li><li>Lead or support process documentation and improvement efforts including evaluating the current state, identifying and prioritizing areas for improvement, and working with stakeholders to develop, document, implement, and sustain new processes and procedures</li><li>Proactively engage with stakeholders to identify challenges, recommend solutions, create value, integrate diverse perspectives, and manage expectations</li><li>Translate complex concepts and solutions into deliverables ranging from standard operating procedures, project management plans, and other guidance documents to</li></ul><p>
PowerPoint presentations, one-pagers, newsletters, emails, checklists, and other communication materials</p><ul><li>Apply strong communication skills to build relationships, connect people, and support team members</li></ul><p>
Work Location</p><p>
Indianapolis, IN or Washington, D.C. (hybrid schedule with telework and in-office requirements)</p><p>
Travel</p><p>
Infrequent (less than 10%)</p><p>
Education Level</p><p>
Minimum Bachelor&rsquo;s degree in political science, business administration, public policy, public affairs, communications, English, journalism, creative writing, or a related field</p><p>
Clearance Level</p><p>
This position requires a CBP Public Trust clearance. U.S. Citizenship is also required.</p></div></div><div></div><div><div><p><br>
Compensation</p></div></div><div><div><ul><li><p>
Compensation decisions are dependent of the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,000 - $80,000</p></li></ul></div><div><p>
About MetaPhase Consulting</p></div><div><p>
MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:</p></div><p></p><div><p><br>
Fastest Growing</p></div><div><ul><li><p>
Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Washington Technology Fast 50 Award - 2020, 2021</p></li></ul></div><div><ul><li><p>
Financial Times America's Fastest Growing Companies &ndash; 2021, 2022, 2023, 2025, 2026</p></li></ul></div><p></p><div><p><br>
Best Places to Work</p></div><div><ul><li><p>
USA TODAY Top Workplaces &ndash; 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Washington Post Best Places to Work &ndash; 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Washington's Business Journal&rsquo;s Best Places to Work &ndash; 2021, 2022</p></li></ul></div><div><ul><li><p>
Virginia Businesses Best Place to Work &ndash; 2021, 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Northern Virginia Technology Council Top 100 Technology Firms &ndash; 2020</p></li></ul></div><p></p><div><p><br>
Company &amp; Individual Awards</p></div><div><ul><li><p>
2021, 2023, 2024, 2025 Moxie Award Finalist</p></li></ul></div><div><ul><li><p>
2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)</p></li></ul></div><div><ul><li><p>
2022 FedHealth IT and G2XChange Women in in Leadership Awards &ndash; Beth Angerman</p></li></ul></div></div><div><div><ul><li><p>
2022 George Mason University Prominent Patriots in Business &ndash; Fred Costa</p></li></ul></div><div><ul><li><p>
2022 TiE DC Capital ELITE Award</p></li></ul></div><div><ul><li><p>
2023, 2024, 2025 Elev8 Engage GovCon Finalist</p></li></ul></div><div><ul><li><p>
2023, 2024 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million</p></li></ul></div><div><ul><li><p>
2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist</p></li></ul></div><div><ul><li><p>
2024 Consulting Magazine Tech Innovator</p></li></ul></div><div><ul><li><p>
2025 Northern Virginia Technology Council Tech100 Company</p></li></ul></div><div><ul><li><p>
2026 FORUM Innovation Awards &ndash; ChallengeAI by Brian Funk (CTO)</p></li></ul></div><div><ul><li><p>
2026 FORUM Disruptive Tech Change Agent &ndash; Brian Funk (CTO)</p></li></ul></div><div><ul><li><p>
2026 Orange Slices Elev8[X] Finalist</p></li></ul></div><p></p><div><p><br>
MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.</p></div></div><br>
#dice<br>
#LI-Hybrid</div>

Technical Writer

Towne Properties Asset Management

<div><p><b>Love Where You Work!</b></p><p>
</p><p>At <b>Towne Properties</b>, we don&rsquo;t just build communities&mdash;we build careers. As a recognized leader in the property management industry, we are proud to be an employer of choice for our associates. Our team is growing, and we are looking for talented individuals like you!</p><p>
</p><p><b><i>Position:</i></b> Community Manager</p><p><b><i>
Location:</i></b> Fountain Parc - Indianapolis, IN</p><p><b><i>
Salary: </i></b>$60,000 per year, plus bonus potential</p><p><b><i>
Working Hours:</i></b> Monday through Friday, 9am - 6pm (with after-hours as needed for emergencies)</p><p>
</p><p><b>Who We're Looking For:</b></p><ul><li><p>
2+ years of property management experience in the multifamily residential industry.</p></li><li><p>
Excellent interpersonal and customer service skills.</p></li><li><p>
Strong organizational and multitasking abilities.</p></li><li><p>
Knowledge of budgeting, financial reporting, and cost control.</p></li><li><p>
Meticulous with strong written and verbal communication.</p></li><li><p>
Willingness to undergo drug and background checks upon a job offer.</p></li></ul><p>
</p><p><b>Other Helpful Skills and Competencies:</b></p><ul><li><p>
CAM&reg; or CAPS&reg; designation.</p></li><li><p>
Experience working directly with property owners.</p></li><li><p>
Yardi experience.</p></li></ul><p>
</p><p><b>What You'll Do:</b></p><ul><li><p>
Oversee daily operations to create a positive living experience for residents.</p></li><li><p>
Manage leasing activities, including showing units and preparing lease agreements.</p></li><li><p>
Build relationships with residents, resolving issues promptly and professionally.</p></li><li><p>
Collaborate with maintenance and administrative teams to maintain property standards.</p></li><li><p>
Monitor budgets, financials, and occupancy to maximize property success.</p></li><li><p>
Organize community events to enhance resident engagement.</p></li><li><p>
Enforce community policies, ensuring a safe and harmonious environment.</p></li></ul><p>
</p><p><b>Why You'll Love Working at Towne Properties:</b></p><ul><li><p><b>
Benefits:</b> 401(k) with company match, paid holidays, vacation days, sick leave, and personal time.</p></li><li><p><b>
Health &amp; Wellness:</b> Medical/Dental/Vision options, and Flexible Spending Accounts.</p></li><li><p><b>
Professional Development: </b>Ongoing paid training and growth opportunities through <b>Towne University</b>.</p></li><li><p><b>
Work Environment:</b> A supportive, collaborative culture that values your contributions.</p></li><li><p><b>
Career Growth:</b> Impressive performers have the chance to move into advanced roles such as Property Manager or Area Manager.</p></li></ul><p>
</p><p><b>Join us in creating exceptional living experiences for our residents! Apply today and be a part of our enthusiastic and dedicated team.</b></p><p>
</p><p><i>Towne Properties is an Equal Opportunity Employer. Satisfactory background and MVR checks are required as a condition of employment.</i></p><ul><li><p>
2+ years of property management experience in the multifamily residential industry</p></li><li><p>
Valid driver&rsquo;s license, reliable vehicle, and auto-insurance</p></li></ul></div>

Community Manager

Extended Stay Hotels

<div><div><b>POSITION PURPOSE AND SUMMARY</b></div>
<p>
The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.</p>
<p>
</p><p>Watch <b>A Day in the Life</b> video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067</p>
<p>
Watch <b>A Day in the Life</b> video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198</p>
<p><b>
MAJOR / KEY JOB DUTIES</b></p>
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
</li><li>Cleans assigned guest rooms with adherence to company standards, policies and procedures.
</li><li>Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
</li><li>Stocks carts and cart rooms if necessary and or directed by management.
</li><li>Reports all maintenance issues directly to the front desk and/or manager on duty.
</li><li>Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
</li><li>Complies with all safety and security policies and procedures.
</li><li>Completes all required and annual Extended Stay University training.
</li></ul><p><b>OTHER DUTIES</b></p>
<ul>
<li>Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.</li>
<li>Responsible for maintaining overall hotel cleanliness.</li>
<li>Other duties as assigned by the management team.
</li></ul><div><div><b>BENEFITS</b></div>
<ul><li><b>Weekly Pay!</b></li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul><div></div><div><div><div><b>COMPENSATION</b></div>
<div><b>Pay Ranges</b><br>
Pay range information for the position you are applying for is below.</div>
<div><br>
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.</div>
<div>
</div><div></div><div><div><p><i>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
</i></p></div></div></div></div></div>Requirements:
<div><div><b>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</b></div>
<div></div><div><ul><li>Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.</li>
<li>Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.</li>
<li>Apply good judgment at all times.
</li></ul></div><div></div><p><b>ENVIRONMENTAL JOB REQUIREMENTS</b></p>
<ul>
<li>Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
</li><li>Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
</li><li>Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
</li><li>Detect items in guest rooms to ensure safe performance of work.
</li><li>Frequently work in outside weather conditions (depending on hotel).
</li><li>Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
</li><li>Typically, moderate to loud noise levels in the work environment.
</li><li>The associate may be asked to travel to help additional locations within a reasonable geography.
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS</b></p>
<ul>
<li>No prior experience or training necessary.</li></ul><br>
<div>
</div></div><br>
<p></p>Compensation: 13.50</div>

Housekeeper Part Time-101020

Deloitte

Global Tax Technology Customer Success and Strategy Leader, Senior ManagerReference Code 5420
<br><br>
<b>Country:</b><br>
<b>US Locations:</b> USA - Birmingham; USA - Boise; USA - Cincinnati; USA - Cleveland; USA - Colorado Springs; USA - Columbus; USA - Davenport; USA - Dayton; USA - Des Moines; USA - Grand Rapids; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Louisville; USA - Memphis; USA - Midland; USA - Nashville; USA - New Orleans; USA - Omaha; USA - Pittsburgh; USA - San Antonio; USA - St. Louis; USA - Tampa; USA - Tulsa
<br><br>
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
<br><br>
Work you'll do
<br><br>
The Customer Success & Strategy Leader is responsible for driving the execution of the Global Tax & Legal (GTL) customer success vision, operating strategy, and business transformation initiatives across Deloitte's tax technology ecosystem for Global Tax & Legal Support. This role partners with business stakeholders, product teams, and support operations to enhance the end-user support experience, improve service delivery, drive adoption of support capabilities, and advance strategic support initiatives across GTL platforms.
<br><br>
Essential Job Functions
<br><br>
Develop the strategy for and oversee execution of the GT&L Product Support and Business Operations technology; example technologies include Genesys, ServiceNow CSM, as well as leveraging Power BI for data insights.
<br><br>
Drive AI, automation, and digital transformation initiatives for the GT&L Support organization, identifying opportunities to leverage GenAI and emerging technologies to enhance customer experience, practitioner productivity, service quality, and operational scalability.
<br><br>
Manage relationships with member firms and geographic stakeholders related to support processes, ensuring support priorities, service expectations, onboarding needs, and regional requirements are effectively understood and addressed. Establish customer success frameworks that drive adoption, engagement, and satisfaction
<br><br>
Lead strategic analysis and research initiatives to identify and implement forward-looking solutions that drive support effectiveness creating an exceptional user experience.
<br><br>
Champion the voice of the customer within the support organization, leveraging customer feedback, support trends, and adoption insights to improve the end-user experience and drive CSAT outcomes.
<br><br>
Collaborate closely with the Product Support Lead to seamlessly integrate new projects into operations.
<br><br>
Lead cross-functional strategic programs and integrations, partnering with Product, Engineering, DevOps, and Support Operations teams to deliver seamless customer support experiences and achieve business objectives
<br><br>
Serve as a trusted partner and liaison to internal and external stakeholders for support processes, while focusing on talent development and performance management.
<br><br>
The team
<br><br>
Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.
<br><br>
Qualifications
<br><br>
Minimum 15 years industry experience including 10 years' experience leading business operations, product support, or customer experience projects, including ownership of project strategy, delivery, and measurable outcomes for large scale, global applications with 5 years of experience implementing support technology projects,
<br><br>
Demonstrated proficiency with customer support and case management platforms (e.g., Genesys, ServiceNow CSM/Now Assist) and the ability to translate customer business needs into technology projects.
<br><br>
Experience with complex project strategy partnering effectively with technical teams, vendors, product teams, and customer success leads.
<br><br>
Working knowledge of Gen AI and/or Agentic AI and practical use cases in support operations (e.g., agent assist, knowledge generation, summarization), with exposure to agentic AI approaches preferred.
<br><br>
Strong change management and operationalization skills, including designing support user experiences, and awareness of embedding new processes/tools into day-to-day operations.
<br><br>
Exceptional stakeholder management and cross-functional collaboration skills, including partnering with Product Support and Customer Success leaders to prioritize roadmaps and identify opportunities.
<br><br>
Analytical capabilities with experience building dashboards and insights (e.g., Power BI), defining KPIs, and using data to drive decisions and performance improvements.
<br><br>
Excellent written and verbal communication skills, with the ability to create executive-ready updates, influence decision-making, and align geographically distributed teams.
<br><br>
Proficiency in MS word, PowerPoint, Excel to create visually and verbally engaging reports and presentations
<br><br>
Ability to inspire, coach, develop and motivate individuals and teams.
<br><br>
Driven, self-starter with excellent teaming skills who can work and communicate at an executive level.
<br><br>
Ability to manage multiple concurrent projects and deadlines; exercise strong problem‑solving and sound judgment; operate independently in a virtual environment; and maintain composure under pressure while modelling calm leadership for junior support staff.
<br><br>
Willingness and ability to travel occasionally, including globally, in support of role responsibilities.
<br><br>
Experience working in global support organization for a professional services environment preferred
<br><br>
Limited immigration sponsorship may be available.
<br><br>
Our culture
<br><br>
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
<br><br>
Professional development
<br><br>
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
<br><br>
Benefits
<br><br>
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
<br><br>
globalGT&L

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Explore 35+ Case management manager in Indianapolis this August. Find roles across top companies and apply now to boost your career.