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credentialing and provider enrollment specialist, grant services specialist iii (ncs) - baltimore city health department Jobs in Baltimore

certified peer recovery specialist

Enoch Pratt Free Library

<div><div>The Enoch Pratt Free Library has an opening for a full-time Certified Peer Recovery Specialist to support our Peer Navigator program. Peer Recovery Specialists are individuals with personal experience in overcoming substance abuse, as well as mental and behavioral health challenges. They create a safe, supportive, and confidential environment where they can serve as role models for recovery from drug abuse, connect patrons to community resources, and promote overall wellness.</div><div></div><div>
This is a full-time, multi-year position supported by the Baltimore City Opioid Restitution Fund.</div><div></div><div>
Department: Mobile Services</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $58,000 annually</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><div>
The summary of duties listed below is not exhaustive and is dependent upon the needs of the hiring department.</div><ul><li><div>
Serve as a recovery advocate by providing person-centered resources and support</div></li><li><div>
Assist individuals to make informed choices that promote recovery and support wellness</div></li><li><div>
Assist individuals with finding appropriate community-based services and support</div></li><li><div>
Develop and maintain relationships with community organizations and partners to strengthen referral and recovery networks</div></li><li><div>
Use evidence-based techniques to support individual client recovery goals</div></li><li><div>
Support harm reduction initiatives, including providing or coordinating Narcan training</div></li></ul><ul><li><div>
Communicate effectively with internal staff, stakeholders, and community partners</div></li><li><div>
Utilize electronic systems for data entry, documentation, and communication</div></li><li><div>
Uphold ethical standards and maintain appropriate professional boundaries</div></li><li><div>
Collaborate effectively within a multidisciplinary team</div></li><li><div>
Participate in required meetings, training, and continuing education activities.</div></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
High school diploma or GED equivalent</div></li><li><div>
Maryland Certified Peer Recovery Specialist certification.</div></li><li><div>
Two (2) years in continuous recovery.</div></li><li><div>
Lived experience with substance use recovery.</div></li><li><div>
Resident of Baltimore City.</div></li><li><div>
Experience with MS Office and Google Suite.</div></li><li><div>
Experience in a community outreach or a community-focused role.</div></li></ul><div></div><div>
Knowledge, Skills and Abilities:</div><ul><li><div>
Excellent oral and written communication skills.</div></li><li><div>
Demonstrated commitment to and modeling of recovery ethics and principles.</div></li><li><div>
Knowledge of Baltimore city community resources and recovery services.</div></li></ul><div></div><div>
Supplemental Information</div><div>
Certified Peer Recovery Specialists must maintain active certification status throughout employment. In cases where certification is revoked or suspended for any reason, employees may face reassignment, suspension, or termination, in accordance with agency policy and supervisory review.</div><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Certified Peer Recovery Specialist

<div><div>The Enoch Pratt Library has an opening for a Special Projects/Program Coordinator to support the Peer Navigator Program. The Program Coordinator will work closely with the Registered Peer Supervisor and Community Impact Manager to provide logistical and administrative support to each cohort of peer trainees.</div><div></div><div>
This is a full-time, multi-year position supported by the Baltimore City Opioid Restitution Fund.</div><div></div><div>
Department: Mobile Services</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $78,000 annually</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><ul><li><div>
Work with library staff and managers to place and schedule the Peer Navigator Workforce (peer trainees) according to the needs of library branches</div></li><li><div>
Assist with the onboarding of new peer trainees</div></li><li><div>
Support the daily activities of peer trainees across library locations</div></li><li><div>
Serve as liaison between Peer Navigator Workforce and library staff</div></li><li><div>
Communicate with program partners as needed: Maryland Peer Advisory Council and Healing City Baltimore</div></li><li><div>
Travel to branch libraries when appropriate for site visits, meetings, training and support</div></li><li><div>
Assist with the procurement, organization, and distribution of program supplies</div></li><li><div>
Assist peer trainees with questions related to scheduling, documentation, time keeping, supplies, and more, and communicate any changes to library staff</div></li><li><div>
Coordinate events including orientation, Fellow Day, Graduation, Narcan trainings, and more</div></li><li><div>
Maintain program web page and marketing materials</div></li><li><div>
Support data collection, organization, and reporting as it applies to the Opioid Restitution Fund grant</div></li><li><div>
Monitor grant compliance to ensure all activities align with funding requirements and organizational obligations for the Baltimore City Mayor&rsquo;s Office of Overdose Response (BCMOOR)</div></li><li><div>
Prepare monthly and quarterly grant reports</div></li><li><div>
Work closely with Community Impact Manager to monitor program budget</div></li></ul><div></div><div><br>
Minimum Qualifications:</div><ul><li><div>
Bachelor's degree in Human Services, Social Work, or Education.</div></li><li><div>
Two years of demonstrated, successful, and increasingly responsible planning and programs experience.</div></li><li><div>
Experience with non-profits, community outreach, or public libraries.</div></li><li><div>
Experience with MS Office and/or Google Suite.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Experience or familiarity with peer recovery and a desire to continue learning about peer recovery work.</div></li><li><div>
Experience with grant reporting and monitoring, or similar report-driven work.</div></li><li><div>
Experience working with diverse communities.</div></li><li><div>
Experience in establishing collaborative relationships with library colleagues as well as a variety of municipal and non-profit agencies and organizations, especially those serving the needs of diverse individuals in an urban setting.</div></li></ul><div></div><div>
Knowledge, Skills and Abilities:</div><ul><li><div>
High personal standards of quality, accuracy and productivity, including a strong attention to detail.</div></li><li><div>
Ability to function both independently and as part of a larger team</div></li><li><div>
Excellent interpersonal and communication skills, including the ability to express oneself through verbal and written correspondence</div></li><li><div>
Ability to create and present information in group and individual settings</div></li><li><div>
Ability to remain poised and flexible in a demanding or fast-paced work environment</div></li><li><div>
Ability to resolve problems and conflict with diplomacy and discretion</div></li></ul><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Peer Program Coordinator

City of Baltimore

<div><div>THIS IS A NON-CIVIL SERVICE POSITION</div><div></div><div><i>
Salary Range:</i></div><div><i>
$43,901.00 - $69,639.00 Annually</i></div><div></div><div><i>
Hiring Salary Range:</i></div><div><i>
$43,901.00</i></div><div></div><div>
Get to Know Us</div><div>
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: <div>https://humanresources.baltimorecity.gov/hr-divisions/benefits</div></div><div></div><div>
Joo Summary</div><div>
The Baltimore City Health Department is currently seeking a dynamic individual to serve as a Credentialing and Provider Enrollment Specialist. Under the supervision of the Director of Revenue Cycle Management (RCM), the Provider Credentialing &amp; Enrollment Specialist III is responsible for managing all aspects of provider credentialing and enrollment across multiple platforms, including ePrep, CAQH, PECOS, and various payer portals. This position ensures the timely and accurate processing of new and existing provider enrollments, maintains compliance with payer and regulatory requirements, and supports RCM operations by resolving credentialing-related claim denials. The Specialist serves as the primary point of contact for credentialing activities, proactively communicating updates to the RCM team, cross-functional departments, and leadership. The role requires exceptional attention to detail, strong organizational and communication skills, and the ability to maintain strict confidentiality while managing sensitive provider data. The Specialist ensures the accuracy of the master provider roster and supports system data integrity by identifying and resolving credentialing-related errors within Epic and other systems.</div><div></div><div>
Essential Functions</div><ul><li>
Manage end-to-end credentialing and enrollment processes for all new and existing providers in ePrep, CAQH, PECOS, and various payer portals.</li><li>
Maintain and update the master provider roster to ensure accurate provider information across all systems.</li><li>
Track and monitor credentialing and re-credentialing deadlines to ensure continuous provider participation and compliance.</li><li>
Research and resolve credentialing-related Epic Work Queue (WQ) errors and other payer enrollment discrepancies.</li><li>
Prepare, review, and submit credentialing and enrollment applications and documentation in accordance with payer requirements and internal timelines.</li><li>
Communicate proactively with providers, payers, and internal teams regarding credentialing status, updates, and delays.</li><li>
Collaborate with the Revenue Cycle Management team to resolve claims denials related to provider credentialing or enrollment issues.</li><li>
Ensure data accuracy within all credentialing databases and payer systems; perform regular audits to identify and correct inconsistencies.</li><li>
Maintain strict confidentiality of all provider information and follow all HIPAA and organizational compliance policies.</li></ul><div></div><div>
Minimum Qualifications</div><div></div><div>
Education: High School Diploma or General Education Degree (GED)</div><div></div><div>
AND</div><div></div><div>
Experience: Have two (2) or more years of related work experience. Bachelor&rsquo;s degree &ndash; preferred. In lieu of degree, four (4) or more years of experience in RCM, Provider Credentialing and Payer Enrollments will be accepted.</div><div></div><div>
OR</div><div></div><div>
Equivalency Notes: Have an equivalent combination of education and experience.</div><div></div><div>
Licenses, Registrations, and Certificates: Certified Provider Credentialing Specialist (CPCS) Certification &ndash; preferred (or CPCS certified within 12 months of employment). Previous experience with physician billing systems preferred</div><div></div><div>
Knowledge, Skills, and Abilities</div><ul><li>
Excellent verbal and written communication skills including proven dispute resolution skills.</li><li>
Thorough understanding of federal, state, and local equal employment opportunity laws and regulations.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Strong analytical and problem-solving skills.</li><li>
Proficient with Microsoft Office Suite or related software.</li></ul><div></div><div>
Additional Information</div><div></div><div>
Background Check</div><div>
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.</div><div></div><div>
Probation</div><div>
All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.</div><div></div><div>
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.</div><div></div><div>
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Credentialing and Provider Enrollment Specialist, Grant Services Specialist III (NCS) - Baltimore City Health Department

University of Maryland Medical System

<div><b>Job Requirements
</b><br>
<h2 class="jobSectionHeader"><b>Company Description</b></h2><p><br>
We&rsquo;re making Maryland stronger!</p><p><br>
With roots that go as far back as 1895, the UM Rehab &amp; Ortho Institute continues to be a pioneer in orthopedics and neurological disorders.</p><p><b>
University of Maryland Rehabilitation &amp; Orthopaedic Institute (UM ROI)</b>, located in <b>Baltimore, Maryland</b>, is a nationally recognized leader in <b>inpatient medical rehabilitation</b>. As a member of the University of Maryland Medical System (UMMS), UM ROI specializes in the comprehensive care and recovery of patients with stroke, brain injury, spinal cord injury, orthopedic conditions, and complex medical needs.</p><p>
Our institute is known for its interdisciplinary team-based approach, combining expert nursing care, advanced rehabilitation therapies, and compassionate support to help patients regain function and independence. We are committed to <b>excellence, patient safety, innovation, and collaboration</b>, while fostering a supportive environment where team members are valued and encouraged to grow professionally.</p><h2 class="jobSectionHeader"><b><br>
Job Description</b></h2><p><b><br>
General Summary</b></p><p>
The Patient Care Technician (PCT) provides <b>direct patient care and support</b> under the supervision of a Registered Nurse on the <b>Stroke (CVA) Unit</b>. The PCT plays a vital role in supporting patient safety, mobility, dignity, and rehabilitation goals for patients recovering from stroke and other neurological conditions. This role requires strong teamwork, attention to detail, and a compassionate approach to patient-centered care.</p><p><b>
Principal Responsibilities and Tasks</b></p><p>
The following statements are intended to describe the general nature and level of work being performed by the person assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.</p><ul><li>
Assists patients with <b>activities of daily living (ADLs)</b> including bathing, toileting, grooming, feeding, and mobility while promoting patient independence</li><li>
Obtains and documents <b>vital signs</b>, intake/output, weights, and blood glucose monitoring per unit protocol</li><li>
Provides <b>safe patient handling</b>, transfers, positioning, and ambulation support in collaboration with nursing and therapy teams</li><li>
Observes and reports <b>changes in patient condition</b>, behavior, or functional status to the Registered Nurse promptly</li><li>
Supports <b>fall prevention, skin integrity, and infection prevention</b> initiatives</li><li>
Assists with <b>patient transport</b> to therapy sessions, diagnostics, and other unit needs</li><li>
Maintains a clean, safe, and organized patient care environment</li><li>
Demonstrates proper use of equipment, including gait belts, lifts, and mobility devices</li><li>
Participates in <b>de-escalation and safety procedures</b> as needed to maintain a safe unit environment</li><li>
Provides emotional support to patients and families with professionalism and respect</li><li>
Completes assigned documentation accurately and in a timely manner</li><li>
Collaborates effectively with an <b>interdisciplinary rehabilitation team</b> to support patient recovery goals</li><li>
Adheres to UMMS policies, patient privacy standards (HIPAA), and safety regulations</li><li>
Performs other duties as assigned.</li></ul><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><p><b><br>
Education &amp; Experience</b></p><ul><li>
High school diploma or equivalent required.</li><li>
Current Maryland state certification as a Certified Nursing Assistant (CNA) or Geriatric Nursing Assistant (GNA) required.
</li><li>One (1) year of previous experience preferred.</li><li>
Current Basic Life Support (BLS) certification required.</li></ul><p><b>
Knowledge, Skills and Abilities</b></p><ul><li>
Able to effectively communicate using verbal and written skills.</li><li>
Maintain interpersonal relationships and use teamwork skills to provide care along with other team members in a cohesive manner.</li><li>
Ability to organize work priorities, perform several duties simultaneously and function in stressful situations.</li><li>
Ability to learn and use computer systems</li><li>
Demonstrates proper technique and skills needed for obtaining accurate blood glucose results and documenting findings.</li><li>
Demonstrates the ability to perform delegated nursing tasks according to the age, culture, ethnicity, spirituality, and individual diagnostic needs of the persons served.</li><li>
Demonstrates knowledge, practice and accountability for skills or procedures that require aseptic technique.</li></ul><h2 class="jobSectionHeader"><b><br>
Additional Information</b></h2><p><br>
All your information will be kept confidential according to EEO guidelines.</p><p><b>
Compensation:</b></p><p>
Pay Range: $17.17-$27.31</p><p>
Other Compensation (if applicable):</p><p>
Review the 2025-2026 UMMS Benefits Guide</p><p>
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.</p></div>

Patient Care Technician, Stroke Unit, Nights

Johns Hopkins Health System

<div><p><b>YOU BELONG HERE</b></p><p><br>
<b>
What Awaits You?</b></p>
<ul>
<li>Career growth and development</li>
<li>Employee and Dependent Tuition Assistance
</li><li>Diverse and collaborative working environment</li>
<li>Affordable and comprehensive benefits package</li>
</ul>
<p>Our competitive <b>Benefit Package</b> is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: https://jhhs.mybenefitsjhhs.com/</p>
<p><b>
Summary:</b></p>
<p>
Under the direction of the Coordinator, Inpatient Education &amp; Audits, the Coding Education Auditor, Inpatient will be responsible for assisting with developing all education and coding quality improvement initiatives for the Inpatient Coding Division at JHHS. The Coding Education Auditor, Inpatient is responsible for analyzing, reviewing, and resolving coding and documentation issues that are related to reimbursement, compliance, and revenue enhancement. The Auditor will perform focused second level coding quality reviews, as needed, to support improving coding quality for each inpatient Coding Specialist. The Auditor will document relevant trends of inaccurate coding and areas that are high risk for compliance issues to the Coordinator. The Auditor is responsible for offering recommendations for improvement to maintain a minimum of 95% coding quality across the JHHS enterprise. The Auditor will utilize the nThrive DNA learning management system to assist with coding education and skill development. This individual will assist with conducting investigation and research of existing policies, guidelines and precedent cases in publications such as Federal Register, AHA Coding Clinic, and AHIMA Journal to support internal policy development. Additional research will include AHRQ, RAC SOW, OIG Coding Compliance Plan and Correct Coding Initiative Guidelines to determine JHHS internal focused audits plan for the fiscal year. The Auditor will assist with special projects assigned by the Coordinator, Inpatient Education &amp; audits.</p>
<p><b>
</b></p><p><b>Education:</b></p>
<p>
Associate&rsquo;s degree in Health Information Management or health-care related field with required credentials, or work experience equivalent to two years of HIM inpatient coding experience, for one year of education experience, i.e. 4 years.</p>
<p><b>
</b></p><p><b>Required Licensure, Certification, On-going Training:</b></p>
<p>
Requires Certified Coding Specialist (CCS) certification. RHIT or RHIA credentials preferred. Candidate will be required to pass AHIMA approved inpatient Coding Specialist IV assessment prior to hire.</p>
<p><b>
</b></p><p><b>Work Experience:</b></p>
<p>
Requires minimum of 5 years inpatient coding experience required. 1 year of education, training and auditing experience preferred.</p>
<p><b>Salary Range:</b> Minimum 28.90/hour - Maximum 47.71/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.</p>
<p>
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.</p>
<p>
Johns Hopkins Health System and its affiliates are drug-free workplace employers.</p></div>

Inpatient Coding Education Auditor- CCS

Impruvon Health

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Impruvon partners with Massachusetts Intellectual and Developmental Disabilities (IDD) provider organizations participating in the Massachusetts MAP program. Our platform and services support providers in meeting MAP compliance requirements, strengthening documentation integrity, driving value-based performance, and demonstrating measurable outcomes for individuals served.<br>
</div><div>We work closely with provider leadership, clinical teams, and frontline staff to ensure operational readiness, regulatory compliance, and sustainable performance under MAP program standards.<br>
</div><div>Impruvon is seeking a <b>Training Specialist</b> to support Massachusetts IDD providers participating in the MAP program. This individual will serve as the primary training lead responsible for ensuring providers are fully trained, compliant, and operationally prepared to meet MAP program requirements using Impruvon&rsquo;s platform.<br>
</div><div>This role requires a <b>MAP Certified Trainer (or willingness to become certified upon hire)</b> and direct experience designing and delivering structured training programs for end users of healthcare technology platforms.<br>
</div><div>The Training Specialist will partner closely with the Massachusetts Customer Success team to drive successful product implementation, documentation accuracy, compliance readiness, and measurable performance outcomes across participating provider organizations.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
Impruvon Platform Training &amp; MAP Compliance Alignment</div><ul>
<li>Deliver comprehensive, role-based training to Impruvon end users to ensure successful adoption and compliant use of the Impruvon platform, including navigation, workflow execution, documentation accuracy, quality metric monitoring, and MAP performance reporting.</li>
<li>Ensure training reinforces compliance with MAP reporting, documentation accuracy, audit preparedness, and quality incentive requirements.</li>
<li>Maintain active MAP Trainer certification (or obtain certification within established timeframe).</li>
Translate MAP regulatory and performance requirements into clear, operational workflows within the Impruvon platform.<br>
<li>
</li></ul><ul><li>Design structured, role-based training curricula for administrative and staff roles.</li>
<li>Develop and maintain high-quality training materials, including:<ul>
<li>Instructor-led presentations</li>
<li>Facilitator guides</li>
<li>End-user documentation</li>
<li>Compliance-focused job aids</li>
<li>FAQs</li>
<li>Self-service and on-demand training modules</li>
</ul></li>Update materials proactively to reflect MAP program updates, regulatory changes, and product enhancements.<br>
<li>
</li></ul><ul><li>Conduct in-person and virtual training sessions during new provider onboarding, program expansion, and product updates.</li>
<li>Support providers in integrating MAP requirements into day-to-day documentation and workflow processes.</li>
<li>Identify adoption gaps and compliance risks in partnership with the Customer Success team.</li>
Reinforce best practices for data integrity, quality measure tracking, and performance reporting.<br>
<li>
</li></ul><ul><li>Collaborate with Massachusetts Customer Success Managers to:<ul>
<li>Assess provider readiness and training needs</li>
<li>Support implementation timelines</li>
<li>Reinforce accountability around MAP performance measures</li>
</ul></li>Partner with MAP State Agency leads, CSMs, and Impruvon Product team to ensure training content aligns with system functionality and regulatory intent.<br>
<li>
</li></ul><ul><li>Gather provider feedback to strengthen training effectiveness and usability.</li>
<li>Monitor training outcomes and adoption metrics to identify improvement opportunities.</li>
<li>Contribute to scalable training frameworks that support consistent MAP compliance across providers.</li>
<li>Serve as a subject matter expert on MAP workflows within the Impruvon platform.</li></ul><div><br>
</div><div>
Key Performance Indicators (KPIs)</div><ul>
<li>Training Completion: Required end users trained on schedule during onboarding and updates.</li>
<li>Platform Adoption: Increased correct use of MAP-aligned workflows in the Impruvon platform.</li>
Training Effectiveness:<li> 4/5 average post-training satisfaction score.</li>
<li>Content Timeliness: Training materials updated promptly following MAP or product changes.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Experience</b></h3><br>
<ul>
<li><b>
MAP Certified Trainer or willingness to obtain certification upon hire (required).</b></li>
<li>Experience designing and delivering training curricula for end users of a healthcare SaaS platform.</li>
<li>Experience building and maintaining comprehensive training materials (presentations, documentation, FAQs, job aids, self-service resources).</li>
<li>Experience conducting structured training sessions both in-person and virtually.</li>
<li>Strong understanding of healthcare documentation standards and compliance-driven workflows.</li>
<li>Excellent written and verbal communication skills with the ability to translate regulatory requirements into practical guidance.</li>
<li>Ability to collaborate cross-functionally within a Customer Success organization.</li>
<li>Ability to travel up to 30% within Massachusetts to support on-site provider training and onboarding.</li>
</ul><ul><li>Experience working with Massachusetts IDD providers and/or familiarity with EOHHS departments.</li>
<li>Experience supporting value-based care initiatives or quality incentive programs.</li>
<li>Background in healthcare operations, compliance, quality management, or healthcare IT.</li>
<li>Familiarity with adult learning principles and instructional design methodologies.</li>
<li>Experience preparing organizations for audits, reporting requirements, or performance reviews.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><div><br>
At Impruvon Health, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:<br>
</div><ul><li>$75,000 - $90,000 per year based on experience</li>
<li>Competitive compensation aligned with experience</li>
<li>Health, dental, and vision insurance</li>
<li>Flexible PTO and holidays</li>
<li>Flexible work environment with opportunities for remote work</li>
<li>Professional development and learning opportunities</li>
A mission-driven culture where your work directly impacts lives<br>
<li>
</li></ul><div>Working at Impruvon Health means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.</div><h3 class="jobSectionHeader"><b><br>
About Impruvon Health</b></h3><div>
At Impruvon Health, we are transforming medication management and clinical workflows with intuitive, one-click solutions that simplify processes, eliminate inefficiencies, and empower care teams to do more with ease and confidence.<br>
<br>
Designed in partnership with IDD providers, our platform automates medication administration and other clinical workflows such as treatments, minimizes errors, and strengthens compliance&mdash;ensuring safer, more effective care for the individuals who depend on it, while keeping providers aligned with regulatory requirements effortlessly.</div></div>

Training Specialist – Massachusetts

<div></div><div><div><i>Salary Range:</i> $87,373.00 - $139,674.00 <i>Annually</i></div><div></div><div><i>
Hiring Salary Range:</i> $87,373.00- $111,279.00 <i>Annually</i></div><div></div><div>
Get to Know Us</div><div></div><div>
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: <div>https://humanresources.baltimorecity.gov/hr-divisions/benefits</div></div><div></div><div>
Job Summary</div><div></div><div>
An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests. Work of this class may involve leading and training less experienced IT Specialists but does not involve full supervisory duties or responsibilities.</div><div>
Alternate market titles: Systems analyst, applications systems analyst/programmer, database specialist, systems programmer, network engineer, GIS analyst, architectural engineer, business analyst, quality improvement specialist, helpdesk analyst, security analyst.</div><div></div><div>
MINIMUM QUALIFICATIONS</div><div></div><div><i><br>
On or before the date of filing the application, each candidate must:</i></div><div></div><div>
Education: Have a Bachelor of Science degree.</div><div></div><div>
AND</div><div></div><div>
Experience: Have four years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing or developing and supporting cloud-based software integration).</div><div></div><div>
OR</div><div></div><div>
Equivalency Notes: Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications <i>may</i> receive additional credit towards education/experience.</div><div></div><div>
Licenses, Registrations, and Certificates: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.</div><div></div><div>
Additional Information</div><ul><li><div>
Previous IT work lead experience is preferred.</div></li><li><div>
Previous IT experience in government is preferred.</div></li></ul><div></div><div>
**APPLICATION DEADLINE: <i>Please submit your application no later than</i><i> 12:00 AM </i><i>on the closing date to be eligible for consideration. **</i></div><div></div><div>
Knowledge, Skills, &amp; Abilities:</div><ul><li><div>
Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.</div></li><li><div>
Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.</div></li><li><div>
Knowledge of current trends and developments in network-based communications systems.</div></li><li><div>
Knowledge of computer-based communications protocols.</div></li><li><div>
Skill in developing database queries and generating reports.</div></li><li><div>
Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.</div></li><li><div>
Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.</div></li><li><div>
Ability to analyze, apply logic and solve technology problems.</div></li><li><div>
Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.</div></li><li><div>
Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.</div></li><li><div>
Ability to schedule and perform preventative and corrective maintenance procedures and repairs.</div></li><li><div>
Ability to write detailed technical reports and analyses.</div></li><li><div>
Ability to develop a working knowledge of computer systems software and operating systems.</div></li><li><div>
Ability to develop systems software and systems software testing procedures.</div></li></ul><div></div><div>
Background Check</div><div></div><div>
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.</div><div></div><div>
Probation</div><div></div><div>
All persons, including current City employees, selected for this position must complete a mandatory six-months' probation.</div><div></div><div>
Eligibility</div><div></div><div>
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.</div><div>
Education Accreditation</div><div></div><div>
Applicants&rsquo; education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.</div><div></div><div>
Selection Process</div><div></div><div>
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.</div><div></div><div>
Examination Process</div><div>
Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.</div><div>
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.</div><div></div><div><br>
Residency &amp; Financial Disclosure</div><div></div><div>
This position is subject to Article I, Section 7-10 of the Baltimore City Code, which mandates that the incumbent both reside and be a registered voter of Baltimore City at the time of appointment or sign a declaration of intent to become a City resident and registered voter within 6 months of the effective date of their appointment. Failure to comply with the declaration of intent will result in immediate termination. <i>You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. T</i>he initial financial disclosure must be submitted within 30 days of hire.</div><div></div><div>
Your Recruiter: Maya McEachern</div><div></div><div><i>
If you have questions regarding this position, please contact </i><i>Maya McEachern, HR Specialist II</i><i> via email at </i><div><i>Maya.mceachern@baltimorecity.gov</i></div><i>.</i></div><div></div><div>
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.</div><div></div><div>
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

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