certified pharmacy technician - phone support

patient care technician

pharmacy technician

advanced patient care tech Jobs in Houston

advanced patient care tech

certified pharmacy technician Jobs in Houston

certified pharmacy technician

certified pharmacy technician - phone support Jobs in Houston

certified senior pharmacy technician

Walgreens

<div>Customer Experience
<br>
<br>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
<br>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
<br>
Develops strong relationships with most valuable customers.
<br>
<br>
Operations
<br>
<br>
Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
<br>
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
<br>
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
<br>
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
<br>
Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
<br>
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
<br>
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
<br>
Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
<br>
Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor.
<br>
May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
<br>
Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
<br>
Supports execution of Pickup program.
<br>
Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
<br>
Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy.
<br>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
<br>
Completes special assignments and other tasks as assigned.
<br>
<br>
Training &amp; Personal Development
<br>
<br>
Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state required certification/registration.
<br>
Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
<br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>PTCB or ExCPT certification (except in Puerto Rico).
</li><li>One year of work experience as a pharmacy technician in a retail or hospital setting.
</li><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.
</li></ul><ul><li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer basic math skills (counting, measuring and weighing medications).</li>
<li>Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).</li>
<li>Prefer the knowledge of store inventory control</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $18.75 - $24.5 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Certified Senior Pharmacy Technician

<div>Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center &ndash; interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support &ndash; including the latest technology &ndash; to grow their careers and reach their goals.
<br>
<br>
Walgreens is proud to invest &amp; champion an &ldquo;earn while you learn&rdquo; Pharmacy Technician Training Program recognized by ASHP &amp; Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.
<br>
<br>
Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.
<br>
<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li>
<li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li>
<li>Models and delivers a distinctive and delightful customer experience.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul><br>
<b>Operations</b>
<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li>
<li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li>
<li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><br>
<b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li>
<li>Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits<br>
<br>
<br>
<br>
<b>Salary Range:</b> $16.5 - $20 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Technician / Pharm Tech Apprenticeship

Onco360

<div><div>Join our team at Onco360 as <b>I</b><b>ntak</b><b>e/Prescription Setup Pharmacy Technician</b> for our Specialty Pharmacy located in Houston, TX<b>.</b> Are you looking for a change working in a great pharmacy environment? Looking for skilled candidates with comfort working in a high volume pharmacy setting.</div><br>
<div>
</div><div><p><b>Full time hours, Monday to Friday - from:</b></p>
<p><b>10:30-7:00 PM CST</b></p>
<p><b>Starting salary from $22.00 an hour and up</b></p>
</div>
<div><b>This will be a Full-Time position, and you may transition to work remote after onsite training is complete.</b></div>
<div></div><div>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.</div>
<div></div><div>We offer a variety of benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Quarterly Incentive Bonus</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life; and short and long-term disability</li>
</ul><div>Intake Pharmacy Technicians at Onco360...</div>
<ul><li>Creates patient profiles and processes orders in a timely manner from electronic prescription and fax queues</li>
<li>Requests refill prescriptions as appropriate</li>
<li>Manages incoming documents from the fax server</li>
</ul><div>Prescription Setup Pharmacy Technicians at Onco360....</div>
<ul><li>Generates and types prescriptions from orders for pharmacist verification</li>
<li>Follows up on outbound prescription transfers, and</li>
<li>Clarifies patient demographic and clinical information needed to process prescriptions</li>
</ul><div>Intake / Prescription Setup Pharmacy Technician Qualifications and Responsibilities...</div>
<ul><li>Good interpersonal skills</li>
<li>Excellent verbal, written and customer service skills</li>
<li>Ability to work independently, meet deadlines and be flexible</li>
<li>Good organizational skills and detail oriented</li>
<li>Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology</li>
<li>Ability to perform tasks accurately and efficiently when inputting information</li>
<li>Licensed/registered pharmacy technician or as required by state law</li>
<li>Basic math and analytical skills</li>
<li>Intermediate typing/keyboarding skills</li>
</ul><div>Education:</div>
<ul><li>Required: High School Diploma or GED, licensed/registered pharmacy technician or as required by state law, Previous Experience in Pharmacy</li>
</ul><div>Experience:</div>
<ul><li>Required: Pharmacy Technician: 1+ years</li>
<li>Desired: Pharmacy Technician: 3+ years</li>
</ul><div><div>Skills/Knowledge:</div>
<ul><li>Required: Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.</li>
<li>Desired: Specialty pharmacy experience</li>
</ul>
</div><div></div><div>License or certification:</div>
<ul><li>Required: Pharmacy Technician registration/certification</li>
<li>Required: Certified Pharmacy Technician (PTCB)</li>
</ul><div><div>Behavior Competencies:</div>
<ul><li>Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills</li>
</ul><div>At Onco360, a career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.<br>
<br>
We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div></div></div><div></div>

Pharmacy Technician - Intake/Prescription Setup

<div><div>This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have <b>Full Time</b> positions available on our phone support team.</div>
<div></div><div>Our specialty pharmacy is located in <b>Houston TX</b> This is a <b>remote opportunity, after onsite training period.</b></div>
<div></div><div><b>Starting salary from $21.00 an hour and up.</b></div>
<div></div><div>We offer a variety of benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life; and short and long-term disability</li>
<li>Paid Volunteer Day</li>
<li>Floating Holiday</li>
<li>Referral Incentive</li>
</ul>
<div></div><div>As a member of our Inbound and Outbound Phone Support team, you will:</div>
<ul><li>Assist health care providers and patients by phone; answering questions and requests.</li>
<li>Communicate with patients and physician office staff to coordinate medication refill deliveries.</li>
<li>Work with Insurance companies regarding rejected claims and prior authorizations.</li>
<li>Serve as a primary contact for calls to patients and physicians.</li>
</ul>
<div></div><div>To be successful in this role, you will need:</div>
<ul><li>Good interpersonal skills</li>
<li>Excellent verbal, written and customer service skills</li>
<li>Ability to work independently, meet deadlines and be flexible</li>
<li>Good organizational skills and detail oriented</li>
<li>Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology</li>
<li>Ability to perform tasks accurately and efficiently when inputting information</li>
<li>Licensed/registered pharmacy technician or as required by state law</li>
<li>Basic math and analytical skills</li>
<li>Intermediate typing/keyboarding skills</li>
</ul>
<div></div><div>Required education:</div>
<ul><li>High school or equivalent</li>
</ul><div>Required experience:</div>
<ul><li>Pharmacy Technician: 1+ years</li>
</ul><div>Required license or certification:</div>
<ul><li>PTCB Certification</li>
<li>Registered Pharmacy Technician</li>
</ul>
<div></div><div>Onco360, a closed-door specialty pharmacy, is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone.</div>
<div></div><div><b>#OncoPhone1</b></div></div>

Certified Pharmacy Technician - Phone Support

<div>Job Description: <b>Job Summary:</b> As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.<br>
<br>
<b>Key Responsibilities &amp; Essential Functions:</b><br>
<br>
<ul><li>Pharmacy Operations:</li></ul><br>
<ul><li>
Role models / provides superior customer service and service standards</li><li>
Promotes / embodies &quot;Greet, Ask &amp; Thank&quot; and H-E-B telephone strategies</li><li>
Manages exception station; solves third-party issues</li><li>
Receives / processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review</li><li>
Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required</li><li>
Maintains H-E-B Rx screener status; participates in screening events</li><li>
Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)</li><li>
Orders / manages inventory; processes invoices daily, on a timely basis</li><li>
Reviews Warehouse and DSD orders</li><li>
Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments</li><li>
Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution</li><li>
Applies computer troubleshooting and prescription application overview</li><li>
Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)</li><li>
Performs other assigned duties</li></ul><br>
<ul><li>Compliance:</li></ul><br>
<ul><li>
Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check</li><li>
Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient</li><li>
Ensures compliance with Central Fill check-in procedures</li><li>
Participates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review</li><li>
Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves</li><li>
Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance</li></ul><br>
<i>
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.</i><br>
<br>
<b>Qualifications &amp; Key Requirements:</b><br>
<br>
<b>Work Experience:</b><ul><li>
of pharmacy experience (preferred) -
</li><li>of experience as an active retail Certified Pharmacy Technician -
</li><li>Experience working in a fast-paced environment -
</li></ul><br>
<b>Knowledge/Skills/Abilities:</b><ul><li>
Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system -
</li><li>Knowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs) -
</li><li>Advanced communication skills; advanced telephone etiquette -
</li><li>Intermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager) -
</li><li>Mathematical skills, including calculating measurements -
</li><li>Ability to manage multiple priorities and shift focus between tasks -
</li><li>Ability to maintain composure in high-stress situations -
</li><li>Ability to work with little direct supervision; self-starter -
</li><li>Welcomes working in a team-oriented environment and is open to cross-training -
</li></ul><br>
<b>Education:</b><ul><li>
or equivalent -
</li></ul><br>
<b>Licenses/Certifications:</b><ul><li>
Active State of Texas registration as certified pharmacy technician CPhT -
</li><li>maintain certification with 20 hours of continuing education every 2 years -
</li><li>recertify 60 days prior to expiration date -
</li><li>Certification as an H-E-B Pharmacy Technician -
</li><li>RxEVO certification -
</li><li>Successful completion of all training e.g -
</li><li>H-E-B Screener certification -
</li><li>Advanced Cash Register ACR -
</li><li>HIPAA -
</li><li>FWA -
</li><li>MethGuard -
</li><li>Diversity -
</li><li>Company orientation -
</li><li>applicable modules for Pharm Tech and PCR -
</li><li>etc -
</li></ul><br>
<b>Physical Demands &amp; Working Conditions:</b><ul><li>
Function in a fast-paced, retail, office environment</li><li>
Work rotating shifts to meet business needs (includes nights and weekends)</li><li>
Stand for extended periods (up to 12 hours)</li><li>
Regularly lift 30 lbs or more</li><li>
Use arms / hands in repetitive motion that require hand / finger dexterity</li><li>
Meet specific vision requirements for this job, including close vision and color vision</li></ul><br>
<i>
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i><br>
<br>
<b>Last revised: </b>09/01/2012</div>

Blackhawk/Beltway 8-Pharmacy- Pharmacy Tech

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

<div>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
<br>
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
<br>
Models and delivers a distinctive and delightful customer experience.
<br>
<br>
<b>Job Responsibilities/Tasks
</b><br>
<br>
<b><i>Customer Experience</i></b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul><b><i>Operations</i></b>
<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li>
<li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li>
<li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b><i>Training &amp; Personal Development</i></b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li>
<li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>PTCB or ExCPT certification (except in Puerto Rico)</li>
<li>One year of work experience as a pharmacy technician in a retail or hospital setting.</li>
<li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li>
<li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills (counting, measuring and weighing medications).</li>
<li>Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).</li>
<li>Prefer the knowledge of store inventory control.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $18.75 - $24.5 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Senior Certified Pharmacy Technician

Explore 283+ Certified senior pharmacy technician in Houston this April. Find roles across top companies and apply now to boost your career.