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technical support engineer Jobs in Lahore

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chat technical support specialist 70k 100k

Iyrix Technologies

We're looking for a Chat &amp; Technical Support Specialist who can be the first line of trust for our customers. You'll resolve real technical issues &mdash; email deliverability problems, DNS misconfigurations, inbox setup errors &mdash; fast, clearly, and without handholding. If you're someone who gets satisfaction from turning a frustrated customer into a loyal one, this role is for you.---Key Requirements<ul><li>On-site role at our Johar Town, Lahore office (6 PM &ndash; 3 AM PKT, Monday to Saturday)</li><li>Hands-on experience in customer support, technical support, or a similar client-facing role</li><li>Minimum 1 year of experience in live chat or technical support, preferably in a SaaS or tech environment</li><li>Strong written English &mdash; clear, professional, and human</li></ul>---What You'll Own<ul><li>Handle inbound customer queries via live chat and email &mdash; troubleshoot issues, provide step-by-step guidance, and close tickets without unnecessary back-and-forth</li><li>Support customers through onboarding &mdash; domain setup, DNS record configuration (SPF, DKIM, DMARC), mailbox provisioning, and connecting inboxes to outreach tools like Instantly.ai or Smartlead</li><li>Diagnose and resolve email deliverability issues &mdash; bounce rates, blacklisting, warm-up problems, sending limits, and authentication failures</li><li>Jump on video calls or record and send Loom walkthroughs when a written explanation isn't enough &mdash; sometimes showing is faster than telling</li><li>Escalate complex or unresolved issues to the technical team with clear, detailed context &mdash; no vague handoffs</li><li>Maintain and update the customer-facing knowledge base: help articles, setup guides, and FAQs</li><li>Follow up with customers post-resolution to ensure issues are fully closed and satisfaction is confirmed</li><li>Identify recurring pain points and flag them to the product and ops team to reduce ticket volume over time</li></ul>---What We're Looking For<ul><li>Prior experience in live chat or email-based technical support with measurable outcomes &mdash; resolution time, CSAT scores, or ticket volume handled</li><li>Basic understanding of email infrastructure: how domains, DNS records, MX, SPF, DKIM, and DMARC work</li><li>Familiarity with Google Workspace and/or Microsoft 365 &mdash; account setup, admin panel navigation, and common user issues</li><li>Comfortable using support tools &mdash; Intercom, Crisp, Freshdesk, Zendesk, or equivalent</li><li>At ease on video calls and screen recordings &mdash; you can record a clear, confident Loom or hop on a call without hesitation</li><li>Strong written communication &mdash; you explain technical things in plain language without being condescending</li><li>Calm under pressure &mdash; you de-escalate, not inflame</li><li>Self-organised and proactive &mdash; you don't wait to be told what's broken; you notice it first</li></ul>---Bonus Points If You Have<ul><li>Experience supporting cold email platforms, email deliverability tools, or managed inbox services</li><li>Familiarity with Cloudflare DNS management or domain registrar platforms (NameSilo, GoDaddy, Namecheap)</li><li>Exposure to tools like Instantly.ai, Smartlead, Apollo.io, or similar outbound sales platforms</li><li>Basic understanding of API concepts or SaaS product workflows &mdash; you don't need to code, but knowing how things connect helps</li><li>Prior experience in a B2B SaaS or email infrastructure company</li></ul>---Interested? Apply via LinkedIn or send your CV to careers@iyrix.com with the subject line:&quot;Chat &amp; Technical Support Specialist &ndash; Application&quot;Pay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>A customer messages you saying their emails are going to spam even though their domain is set up. Walk us through how you'd troubleshoot this &mdash; step by step.</li><li>Describe a time you had a frustrated or impatient customer. What was the issue, how did you handle it, and what was the outcome?</li><li>Record a 2&ndash;3 minute Loom explaining what SPF, DKIM, and DMARC are, as if you're explaining it to a non-technical customer who just bought a cold email inbox package.</li><li>Shift timings are 6pm to 3am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (70k - 100k)

TalentPop App

<div>
 
 Join TalentPop App as a Logistics Coordination &amp; Sales Engagement Specialist!
 
 
 
 At
 
 TalentPop App
 
 , we are building a dedicated team of remote supply chain professionals who are passionate about optimizing logistics operations and driving business growth. As a
 
 Logistics Coordination &amp; Sales Engagement Specialist
 
 , you will play a key role in managing client shipments, identifying account growth opportunities, resolving delivery disruptions, and building lasting B2B relationships that contribute to the success of our core operations.
 
 
 If you have a strong background in logistics, thrive in fast-paced supply chain environments, and enjoy turning operational challenges into client growth opportunities, this role is for you!
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by our **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSA in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Client &amp; Carrier Engagement: Communicate with corporate clients, shippers, and carriers via phone, email, and live chat to manage shipping inquiries, scheduling, and rate quotes.
 </li>
 <li>
 Drive Account Growth: Identify opportunities for service upselling, route optimization consulting, and volume expansion to maximize account value and retention.
 </li>
 <li>
 Recover &amp; Retain Accounts: Proactively manage contract renewals, win back inactive logistics clients, and address churn risks through strategic relationship management.
 </li>
 <li>
 Shipment &amp; Order Management: Oversee real-time shipment tracking, resolve customs or carrier delays, and coordinate exceptions to ensure a seamless post-dispatch experience.
 </li>
 <li>
 Represent the Brand: Deliver a high-touch, concierge-level service, ensuring every client interaction reflects our corporate standards of efficiency and reliability.
 </li>
 <li>
 Maintain Logistics Insights: Record precise shipment data, monitor transit KPIs, and collaborate with team leads to enhance our delivery networks and the customer journey.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven remote experience in logistics operations, freight coordination, or supply chain account management.
 </li>
 <li>
 Must have prior experience in logistics/B2B support (comfortable tracking shipments, managing bills of lading, handling dispatch, or driving account upsales).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to manage freight negotiations, handle client escalations, and close contract expansions.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat is required in a logistics or transportation environment.
 </li>
 <li>
 Familiarity with Transportation Management Systems (TMS), ERPs, or advanced CRM platforms is a big plus.
 </li>
 <li>
 Self-motivated, detail-oriented, and able to thrive in a fast-paced remote logistics environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for client and carrier calls.
 
 
 </li>
 </ul>
 
 Why Join Our Corporate Team?
 
 
 
 <ul>
 <li>
 Earn competitive commissions on account growth and enjoy annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend for your well-being.
 </li>
 <li>
 Performance and recognition bonuses for top-performing operations specialists.
 </li>
 <li>
 100% permanent work-from-home setup &mdash; skip the commute!
 </li>
 <li>
 A supportive corporate culture with clear paths toward supply chain leadership.
 
 
 </li>
 </ul>
 
 Ready to connect with global accounts, optimize logistics networks, and deliver an exceptional supply chain experience? Apply now to become a Logistics Coordination &amp; Sales Engagement Specialist at TalentPop App!
 
</div>

Logistics Coordination & Sales Engagement Specialist

Smart Computing

Job description:NOTE: Before submitting your application, please read the full advertisement carefully.Mandatory: Online interviews will not be entertained. This is an on-site position exclusively for female candidates. Candidates willing to appear physically for both interview phases are encouraged to apply.Application Eligibility NoticeMale &amp; Female both are encourage to apply. candidates residing in DHA or nearby surrounding areas are encouraged to apply. Applicants should be located within approximately 10&ndash;12 kilometers of the workplaceLocation: State Life Housing Society, LahoreLocation On MAP : https://www.google.com/maps/place/Smart+Computing+SMC+Pvt+Ltd/@31.4448913,74.4079545,17z/data=!3m1!4b1!4m6!3m5!1s0x391909005cb7b6f9:0x8ddf3cdebcb95425!8m2!3d31.4448913!4d74.4079545!16s%2Fg%2F11zhzgsrlv?entry=ttu&amp;g_ep=EgoyMDI2MDYwMy4xIKXMDSoASAFQAw%3D%3DPosition Title: Accounts Executive Required &ndash; LahoreA reputable IT organization located in Lake City Meadows, Commercial Area, Phase 1 (Old Name, State Life Housing Society, Lahore is hiring a Accounts Executive.Job Type: Full-Time (On-Site)Eligibility Criteria:<ul><li>ACCA (Qualified), CA Inter qualification. Min 3 Years Job Experience</li><li>Strong understanding of accounting principles and financial processes.</li><li>Hands-on experience with ERP systems and accounting software.</li><li>Strong communication and analytical skills.</li></ul>Key Responsibilities:<ul><li>Maintain day-to-day accounting records and financial transactions.</li><li>Manage accounts payable and accounts receivable processes.</li><li>Prepare vouchers, invoices, receipts, and bank reconciliations.</li><li>Record and monitor financial data in ERP (Odoo) or any other accounting software.</li><li>Assist in preparing monthly, quarterly, and annual financial reports.</li><li>Support budgeting, forecasting, and financial analysis activities.</li><li>Coordinate with auditor&rsquo;s departments regarding financial matters.</li><li>Ensure compliance with company policies and accounting standards.</li><li>Assist during audits and provide required documentation.</li><li>Maintain proper filing and record-keeping of financial documents.</li></ul>Required Skills:<ul><li>Proficiency in ERP systems and accounting software.</li><li>Strong command of Microsoft Excel and MS Office.</li><li>Knowledge of financial reporting and bookkeeping.</li><li>Attention to detail and accuracy in data entry.</li><li>Ability to work independently and meet deadlines.</li></ul>Salary &amp; Benefits:<ul><li>salary package (80k &ndash; 100k) starting based on qualifications and experience.</li><li>Professional growth and learning opportunities.</li><li>Friendly and professional working environment.</li></ul>Recruitment Process:Phase 1: On-site Technical Interview Phase 2: Interview with HR HeadHow to Apply: Interested candidates may send their updated CV with the subject line &quot;Application for Accounts Executive&quot;. Email: hr@smartcomputings.com.Work Location: In personPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Accounts Executive Required – Lahore

Gflashy

Job Title: Gaming Chat Support HunterJob Type: Full-Time / Part-TimeJob Description: We are looking for a motivated and results driven gaming chat support hunter to help us find and engage gaming players through online chat platforms. The ideal candidate should have excellent communication skills, experience with online communities, and the ability to build relationships with gamers.Responsibilities:<ul><li>Identify and connect with potential gaming players through chat platforms and social media.</li><li>Engage with players professionally and answer their questions.</li><li>Promote gaming opportunities and guide players through the registration process.</li><li>Maintain positive relationships with new and existing players.</li><li>Track and report recruitment activities and results.</li><li>Follow company guidelines and communication standards.</li></ul>Requirements:<ul><li>Strong English communication skills (written and verbal).</li><li>Experience in customer support, chat support, online communities, or player recruitment is preferred.</li><li>Basic knowledge of online gaming platforms.</li><li>Ability to work independently and meet recruitment targets.</li><li>Reliable internet connection and computer/mobile device.</li></ul>Benefits:<ul><li>Competitive salary plus performance-based incentives.</li><li>Flexible working hours.</li><li>Remote work opportunity.</li><li>Growth and advancement opportunities.</li></ul>How to Apply: Submit your application with your resume at 03208425534Pay: Rs2,000.00 - Rs30,000.00 per monthWork Location: In person

Gaming Chat Support ( Hunter )

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Email &amp; Chat Support&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel
 </li>
 </ul>
 
 
</div>

Email & Chat support

Sharp Brains

<div>
 
 We are looking for a
 
 CompTIA A+ Instructor
 
 to teach students the foundational IT skills needed for entry-level roles like Help Desk Technician, Desktop Support Specialist, and Field Service Technician.
 
 
 You will prepare students to pass
 
 both CompTIA A+ exams
 
 (Core 1: 220-1101 and Core 2: 220-1102) through engaging lectures, hands-on labs, and real-world troubleshooting scenarios.
 
 
 If you have worked in IT support, love explaining technical concepts to beginners, and can make topics like "subnetting" or "printer maintenance" actually interesting &mdash; we want to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 
 Instruction &amp; Curriculum Delivery
 
 
 <ul>
 <li>
 Deliver live classes (in-person or virtual) covering all A+ domains:
 </li>
 <li>
 Hardware (PC components, mobile devices, printers)
 </li>
 <li>
 Networking (ports, protocols, Wi-Fi, basic IP addressing)
 </li>
 <li>
 Operating Systems (Windows, macOS, Linux, mobile OS)
 </li>
 <li>
 Security (malware removal, authentication, physical security)
 </li>
 <li>
 Software Troubleshooting (boot issues, crashes, performance)
 </li>
 <li>
 Operational Procedures (ticketing systems, documentation, safety)
 </li>
 <li>
 Create and update lesson plans, slide decks, and lab exercises
 </li>
 <li>
 Use real-world scenarios to teach systematic troubleshooting methodology
 </li>
 </ul>
 
 
 Hands-On Lab Management
 
 
 <ul>
 <li>
 Design and supervise physical lab activities (PC assembly, RAM installation, peripheral setup)
 </li>
 <li>
 Configure and manage virtual lab environments (virtual machines, simulators)
 </li>
 <li>
 Demonstrate command-line tools (ipconfig, chkdsk, sfc, diskpart, etc.)
 </li>
 </ul>
 
 
 Student Assessment &amp; Support
 
 
 <ul>
 <li>
 Create quizzes, mock exams, and practical assessments
 </li>
 <li>
 Track student progress and provide individualized remediation
 </li>
 <li>
 Hold office hours for struggling students
 </li>
 <li>
 Maintain a pass rate of [X]% or higher for first-time exam takers
 </li>
 </ul>
 
 
 Exam Preparation
 
 
 <ul>
 <li>
 Teach exam-taking strategies (time management, question elimination, PBQ practice)
 </li>
 <li>
 Provide weekly practice exams with detailed answer explanations
 </li>
 <li>
 Stay current with CompTIA A+ exam updates (objectives change every 3 years)
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 
 
 IT Experience (Hands-On)
 
 
 <ul>
 <li>
 Minimum
 
 2&ndash;3 years
 
 of experience in IT support roles such as:
 </li>
 <li>
 Help Desk Technician
 </li>
 <li>
 Desktop Support Specialist
 </li>
 <li>
 Field Service Technician
 </li>
 <li>
 IT Support Specialist
 </li>
 </ul>
 
 
 Certification
 
 
 <ul>
 <li>
 Active
 
 CompTIA A+ certification
 
 (must be current)
 </li>
 <li>
 CompTIA Network+ or Security+ is a plus
 </li>
 </ul>
 
 
 Teaching Experience
 
 
 <ul>
 <li>
 Minimum
 
 1&ndash;2 years
 
 of teaching or training experience (any of the following):
 </li>
 <li>
 Classroom instructor at a school, college, or bootcamp
 </li>
 <li>
 Corporate trainer
 </li>
 <li>
 IT mentor or team lead who trained junior staff
 </li>
 <li>
 Online course creator or tutor
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong knowledge of Windows 10/11 administration
 </li>
 <li>
 Familiarity with macOS and Linux basics
 </li>
 <li>
 Understanding of TCP/IP, DNS, DHCP, and basic networking
 </li>
 <li>
 Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Ability to explain complex topics to absolute beginners
 </li>
 <li>
 Patience and empathy for students who learn at different paces
 </li>
 <li>
 Strong classroom management (even in virtual settings)
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
 
 
 Preferred Qualifications (Nice to Have)
 
 
 <ul>
 <li>
 
 CompTIA Certified Technical Trainer (CTT+)
 
 or equivalent teaching credential
 </li>
 <li>
 Experience teaching in
 
 multiple formats
 
 (in-person, live online, hybrid)
 </li>
 <li>
 Familiarity with
 
 LMS platforms
 
 (Canvas, Moodle, Blackboard, or similar)
 </li>
 <li>
 Experience with
 
 virtual lab platforms
 
 (TestOut, NetAcad, or custom VMs)
 </li>
 <li>
 Bilingual (English + [other language]) is a plus for diverse student populations
 </li>
 <li>
 Prior experience writing exam questions or curriculum for IT courses
 </li>
 </ul>
 
 
</div>

CompTIA A+ Certified Instructor

Vormand (pvt) ltd

Position: Customer Sales RepresentativeRole Overview: As a Customer Sales Representative, you will play a crucial role in driving revenue growth and strengthening our presence in the packaging industry.Key Responsibilities:<ul><li>Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Demonstrated experience as a Chat Support Agent or in a related customer-facing role, ideally within the packaging industry.</li><li>Solid knowledge of packaging campaigns, with a focus on the US, Canadian, or UK markets.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities with a commitment to delivering customer satisfaction.</li><li>Capable of working independently as well as in a team within a fast-paced environment.</li><li>Proficiency in CRM platforms and the Microsoft Office Suite.</li></ul>Campaign: US BasedShift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked in Packaging Campaign?</li><li>How many years of experience you have in Packaging niche?</li></ul>Work Location: In person

Customer Sales Representatives-US Based-Packaging

Explore 384+ Chat technical support specialist 70k 100k in Lahore this July. Find roles across top companies and apply now to boost your career.