senior property adjuster (commercial property claims) - washington, dc

analytics product manager (hybrid - washington, d.c.)

associate sales representative - washington, d.c - surgical technologies

nera business development and marketing coordinator (washington dc)

senior property adjuster (commercial property claims) - washington, dc Jobs in Washington

analytics product manager (hybrid - washington, d.c.) Jobs in Washington

associate sales representative - washington, d.c - surgical technologies Jobs in Washington

city cruises dc - sales agent Jobs in Washington

city cruises dc - sales agent

nera business development and marketing coordinator (washington dc) Jobs in Washington

city cruises dc sales agent

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
 
Position Summary: 
The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.
 
Duties and Responsibilities: 
<ul>
<li>Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers</li>
<li>Address guests by name and recognize their special occasions</li>
<li>Explain products or services and prices, and answer questions from customers</li>
<li>Collect outstanding balances for reservations, and collect payment vouchers from third party distributors</li>
<li>Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available</li>
<li>Resolve customer complaints regarding booking, ticketing, and special boarding needs</li>
<li>Contact guests about changes to their cruise date, time, or departure location</li>
</ul>
Other Duties and Responsibilities
 <ul>
<li>Additional job duties as assigned.</li>
</ul>
Requirements & Qualifications: 
<ul>
<li>Must have a minimum of 1 year customer service experience</li>
<li>Required to use computers and computer applications such as Microsoft Word & Excel</li>
<li>Must have excellent oral communication skills – expression, listening and comprehension</li>
<li>Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form</li>
<li>Cash handling / basic math skills are required; agents collect money from guests, and return proper change</li>
<li>Must meet minimum state age requirements</li>
<li>Must be reliable, responsible, and dependable</li>
<li>Must possess a service orientation</li>
<li>Must be careful about details and thorough in completing tasks</li>
<li>Must deal calmly and effectively with high-stress situations</li>
</ul>
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
 EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

City Cruises DC - Sales Agent

KeenLogic

<div>
 
 Tier I Help Desk Agent
 
 
 
 KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.
 
 
 Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o&fflig;ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
 
 
 Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation.
 
 
 
 Quali&filig;cations
 
 
 
 <ul>
 <li>
 Must be able to pass a Senate background check and must be eligible for Senate Office building access
 </li>
 <li>
 3+ years of IT support experience
 </li>
 <li>
 Strong customer service skills
 </li>
 <li>
 One of the following certifications: ITIL, Security+, HP, Apple, Microsoft
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues
 </li>
 <li>
 Uses automated information systems and ticketing tools to analyze routine situations and document incidents, requests, troubleshooting steps, and resolutions
 </li>
 <li>
 Reviews incoming service requests (computer-generated, phone, email, or in person), sorts, codes, and prioritizes them for proper action in accordance with established procedures and service level agreements
 </li>
 <li>
 Resolves issues within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and documentation
 </li>
 <li>
 Supports users by fulfilling individual requests for information and providing basic training on available systems, applications, and tools
 </li>
 <li>
 Conducts technical research using approved knowledge bases, documentation, and other information sources to support requests related to ongoing programs
 </li>
 <li>
 Interacts, coordinates, and escalates issues to other team members to ensure timely resolution of the underlying issue
 </li>
 <li>
 Serves as the first point of contact for IT support requests and provides professional, customer-focused assistance in a high-visibility environment
 </li>
 <li>
 Verifies user identity and authorization prior to performing support actions in accordance with security policies
 </li>
 <li>
 Performs basic account support functions, including password resets and access-related assistance, following approved security procedures
 </li>
 <li>
 Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution
 </li>
 <li>
 Maintains awareness of known issues, system outages, and planned maintenance to provide accurate and consistent communication to users
 </li>
 <li>
 Assists with basic device setup and onboarding activities as directed
 </li>
 <li>
 Contributes to the knowledge base by documenting solutions and approved workarounds
 </li>
 <li>
 Adheres to security, confidentiality, and acceptable use policies at all times
 
 
 </li>
 </ul>
 Powered by JazzHR
</div>

Tier I Help Desk Analyst

Renuity

<div><h2 class="jobSectionHeader">Sales Design Consultant 
Earn $75,000&ndash;$140,000+ | Paid Training + Pre-Set Leads 
Washington, DC Metro Area (In-Home Sales) 
Closet America &ndash; a Renuity Company</h2>
Join the Home Improvement Revolution with Closet America, a Renuity Company 
At Closet America, a Renuity company, we&rsquo;re redefining home organization in the DC area&mdash;and now as part of the national Renuity family, we&rsquo;re taking it even further. Renuity is a network of leading home improvement brands across 36 states, united by a mission to make home improvement faster, easier, and stress-free. Our team is growing fast, and we&rsquo;re looking for motivated individuals to grow with us.
This is more than just a sales job&mdash;it&rsquo;s a chance to launch a rewarding career where your creativity, confidence, and drive can truly shine. With paid training, pre-set appointments (no cold calling!), and uncapped earning potential, our Interior Design and Sales Consultants are set up for success from day one.
Performance-Based Compensation 
Top performers earn $140,000+ annually, with an average of $75,000/year working fewer than 30 hours per week.
What We Offer<ul><li>
Paid training in both sales and design to set you up for success</li><li>
Pre-scheduled, high-quality leads&mdash;no cold calling</li><li>
Flexible schedule that promotes work-life balance</li><li>
Competitive benefits including medical, dental, 401(k), and paid time off (PTO)</li><li>
A fun, supportive team culture focused on growth and impact</li><li>
Career advancement opportunities within Renuity&rsquo;s national network</li></ul>
About the Role<ul><li>
Learn our premium product lines and deliver compelling in-home presentations</li><li>
Partner with mentors and sales leaders to achieve key milestones</li><li>
Use your spatial and design intuition to create custom closet solutions</li><li>
Translate customer needs into stylish, functional designs</li><li>
Build trust and close sales with confidence and professionalism</li><li>
Provide a seamless, best-in-class customer experience from consultation to close</li></ul>
Key Qualifications<ul><li>
A positive, proactive attitude and passion for helping people</li><li>
Sales or design experience is a plus&mdash;but not required</li><li>
Comfort working in client homes (travel radius up to 65 miles; must have your own vehicle)</li><li>
Backgrounds in retail, home improvement, real estate, or customer service are great fits</li><li>
Basic computer skills for digital sales tools and CRM systems</li></ul>
Who Thrives in This Role<ul><li>
Creative problem-solvers with a knack for space planning</li><li>
Motivated self-starters who enjoy working independently</li><li>
Relationship-builders who love meeting new people and helping them find solutions</li><li>
People who value flexibility, financial potential, and purpose-driven work</li></ul>
Schedule &amp; Location<ul><li>
Flexible schedule; part-time hours with full-time earnings</li><li>
In-home consultations within a 65-mile radius of Landover, MD</li><li>
Paid training conducted at: 1775 Brightseat Road, Suite B, Landover, MD 20785</li></ul>
About Closet America 
Since 2009, Closet America has been a leader in custom home organization throughout the DC metro area. As part of the Renuity family, we combine handcrafted precision with the power of a national network to deliver award-winning closet systems and exceptional service. With recognitions from Angie&rsquo;s List, Houzz, and Qualified Remodeler, we&rsquo;re proud to help homeowners create spaces they truly love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy</div>

Sales Design Consultant

Lexitas

<div>
 
 
 POSITION TITLE:
 
 Production Specialist
 
 
 
 
 
 
 
 LOCATION:
 
 This is a full-time, on-site position based at our DC Office, located at 1029 Vermont Ave NW, Washington, DC 20005.
 
 
 
 
 
 
 
 PAY RATE: $20.00/hr
 
 
 
 
 
 
 
 
 Join a High-Growth Legal &amp; Corporate Services Leader
 
 
 
 
 
 
 
 
 
 
 
 ABOUT THE ROLE:
 
 
 
 We&rsquo;re seeking a detail-oriented and highly organized Production Specialist to join our growing team. In this role, you&rsquo;ll be at the heart of our litigation support operations&mdash;preparing, processing, and delivering critical business, medical, and billing records for legal cases. From document organization to electronic processing and quality control, your work will directly support our mission of providing seamless legal support services to clients nationwide.
 
 
 
 
 
 
 
 
 
 Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, registered agent services, and corporate filings. Our mission is to deliver unmatched service with integrity, professionalism, and responsiveness.
 
 
 
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Review, prepare, and process physical and electronic records for use in civil litigation
 </li>
 <li>
 Extract and archive files from media including CDs, USBs, and hard drives
 </li>
 <li>
 Print, scan, bind, and deliver records to clients via FTP, online repository, or physical shipment
 </li>
 <li>
 Apply bates labeling, OCR, bookmarking, and tabbing to digital and physical records
 </li>
 <li>
 Ensure all files meet strict quality control standards prior to delivery
 </li>
 <li>
 Maintain internal databases and update client profile, tracking, and order notes
 </li>
 <li>
 Collaborate with the billing department to ensure accurate invoicing
 </li>
 <li>
 Support team members and supervisors with mail processing, supply stocking, and workspace organization
 </li>
 <li>
 Follow HIPAA regulations and uphold confidentiality at all times
 </li>
 </ul>
 
 
 
 
 
 WHAT WE&rsquo;RE LOOKING FOR:
 
 
 <ul>
 <li>
 A team player with a strong sense of accountability and attention to detail
 </li>
 <li>
 A self-starter who thrives in a fast-paced, deadline-driven environment
 </li>
 <li>
 Someone comfortable working independently and collaboratively
 </li>
 <li>
 Flexible and able to adapt to changing workflows and priorities
 </li>
 <li>
 Clear communicator with a strong grasp of written and verbal communication
 </li>
 </ul>
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 </li>
 <li>
 Experience with Adobe Acrobat and Microsoft Office (Outlook, Word, etc.)
 </li>
 <li>
 General understanding of medical or legal records preferred
 </li>
 <li>
 Familiarity with subpoenas, written depositions, or affidavits is a plus
 </li>
 <li>
 Comfortable manipulating PDFs and working with physical files
 </li>
 <li>
 Reliable attendance and punctuality
 </li>
 <li>
 Familiarity with written depositions and the deposition process is a plus.
 </li>
 </ul>
 
 
 
 
 
 SUPERVISORY RESPONSIBILITIES:
 
 
 
 The Production Specialist has no supervisory responsibilities.
 
 
 
 
 
 
 LANGUAGE SKILLS
 
 
 
 Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
 
 
 
 
 
 
 CERTIFICATES, LICENSES, REGISTRATIONS
 
 
 
 None
 
 
 
 
 
 
 PHYSICAL DEMANDS
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 
 
 
 
 WORK ENVIRONMENT
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 
 
 
 While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
 
 
 
 
 
 
 TRAVEL REQUIREMENTS
 
 
 
 Little to no travel expected for this position.
 
 
 
 
 
 
 OTHER DUTIES
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to the job at any time with or without notice.
 
 
 
 
 
 
 AAP/EEO STATEMENT
 
 
 
 Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
 
 
 
 
 
 EOE Employer/Vet/Disabled
 
 
 
 
 
 If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.
 
</div>

Production Specialist

Dreaming Out Loud, Inc.

<div>
 
 FLSA Status:
 
 Full Time, Exempt
 
 
 
 Reports to:
 
 Food Hub Director
 
 
 
 Work Location:
 
 Marion Barry Avenue Market &amp; Caf&eacute;, 1303 Marion Barry Avenue, Washington, DC 20020, in the field with the occasional opportunity to work remotely
 
 
 
 Compensation:
 
 $60,000 - $63,654
 
 
 
 Dreaming Out Loud, Inc.
 
 
 
 Dreaming Out Loud&rsquo;s mission is to create economic opportunities for the DC metro region&rsquo;s marginalized communities through building a healthy, equitable food system. We are rebuilding urban, community-based food systems through cooperative social enterprise: increasing access to healthy food, improving community health, supporting entrepreneurs and cooperatives from low-income communities, and creating opportunities for at-risk residents to earn sustainable, family-supporting wages and build wealth. We believe that all communities deserve equal access to fresh, healthy food choices, but that achieving this requires moving beyond the &ldquo;access&rdquo; paradigm to a focus on community self-determination and food sovereignty. Utilizing the food system as a catalyst, we are working to create an integrated pipeline to jobs, economic opportunity, and community wealth-building for our most marginalized communities.
 
 
 Dreaming Out Loud achieves its mission by operating a vertically integrated Food Hub, a suite of creative mission-focused retail programs that include farmers&rsquo; markets, produce subscription clubs (CSAs - Community Supported Agriculture), wholesale, value-added products, catering, and our first brick-and-mortar community market with a grocery store and caf&eacute;. Our model is ever-evolving and retail programs are growing rapidly.
 
 
 
 Position Summary
 
 
 
 The Sales and Marketing Specialist drives revenue growth by generating new sales, managing client relationships, and supporting brand and marketing strategies across Dreaming Out Loud&rsquo;s wholesale, retail, and catering channels. This role blends traditional sales responsibilities, account management, and branded marketing with a strong focus on consumer-packaged goods (CPGs). The Specialist will lead the full sales cycle from lead generation and outreach to proposals and tastings to ensuring excellent customer service and account retention. The Specialist will execute marketing campaigns, product launches, and utilize brand storytelling to elevate DOL&rsquo;s visibility.
 
 
 
 Key Responsibilities
 
 
 
 Sales and Client Relationship Management
 
 
 <ul>
 <li>
 Develop and execute sales strategies in collaboration with the Food Hub Director.
 </li>
 <li>
 Manage a portfolio of wholesale, catering, and retail partners, strengthening relationships and ensuring high customer satisfaction.
 </li>
 <li>
 Identify and pursue new sales opportunities across CPG, food service, institutional buyers, corporate catering, event clients, and community partners.
 </li>
 <li>
 Conduct site visits, client meetings, and product demos and tastings.
 </li>
 <li>
 Prepare sales proposals, quotes, catering menus, and service agreements.
 </li>
 <li>
 Track leads, contacts, and sales activity using DOL&rsquo;s CRM system.
 </li>
 <li>
 Respond promptly to inquiries, concerns, or service issues and coordinate resolutions across internal departments.
 </li>
 <li>
 Support forecasting, reporting, and analysis of sales performance trends.
 
 
 
 </li>
 </ul>
 Marketing and Brand Management
 
 
 <ul>
 <li>
 Assist with marketing calendars, brand campaigns, and promotional initiatives for both CPG products and prepared foods.
 </li>
 <li>
 Collaborate with the Partnerships and Communications Team to promote seasonal products, new SKUs, special offers, and events.
 </li>
 <li>
 Write and edit content for email campaigns, social media, print materials, and digital assets.
 </li>
 <li>
 Maintain brand standards across packaging, signage, outreach materials, and presentations.
 </li>
 <li>
 Support market research, competitor analysis, and insights on consumer behavior and product performance.
 </li>
 <li>
 Contribute to product development discussions for value-added and CPG items.
 
 
 
 </li>
 </ul>
 Catering and Events Sales Support
 
 
 <ul>
 <li>
 Manage inbound catering inquiries and bookings, conduct client consultations, and maintain a catering sales pipeline.
 </li>
 <li>
 Generate event proposals, menus, contracts, and timelines.
 </li>
 <li>
 Enter invoices and track accounts receivable to ensure timely payments.
 </li>
 <li>
 Coordinate internally with the Culinary and Logistics Teams to ensure smooth event execution.
 </li>
 <li>
 Attend events as needed to support client relations.
 </li>
 <li>
 Maintain updated catering sales materials and menu packets.
 
 
 
 </li>
 </ul>
 The duties and responsibilities contained herein are representative of the essential functions of this position. The dynamic nature of our work requires flexibility and our collaborative environment necessitates cross-functional support. Employees are expected to adapt to our ever-evolving organizational and community needs and perform other duties as assigned to contribute to Dreaming Out Loud&rsquo;s success.
 
 
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 3+ years of relevant experience in sales, marketing, account management, or a related field.
 </li>
 <li>
 2+ years of experience in food service, CPG, catering, hospitality, or distribution.
 </li>
 <li>
 Strong relationship and customer service skills.
 </li>
 <li>
 Excellent organizational, planning, and time management skills.
 </li>
 <li>
 Ability to manage multiple projects, deadlines, and client relationships simultaneously.
 </li>
 <li>
 Excellent writing and content creation skills.
 </li>
 <li>
 Exceptional communication and presentation skills.
 </li>
 <li>
 Proficiency with CRM tools, sales tracking systems, and Microsoft Office/Google Suite.
 </li>
 <li>
 Ability to work occasional evenings and weekends as needed.
 </li>
 <li>
 Ability to lift up to 50 pounds.
 </li>
 <li>
 A valid driver&rsquo;s license, clean driving record, and the ability to travel within DC, Maryland, and Virginia for work.
 </li>
 <li>
 Proven track record of working independently to achieve key results.
 </li>
 <li>
 Passion for social justice, equity, and working with marginalized communities.
 </li>
 <li>
 Familiarity with local food systems, food equity, or community-based food initiatives preferred.
 </li>
 <li>
 Associate or bachelor&rsquo;s degree in sales, marketing, business, communications, or a related field a plus.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Generous Paid Time Off
 </li>
 <li>
 Health and Dental Insurance
 </li>
 <li>
 Monthly Cell Phone Stipend
 </li>
 <li>
 Flexible Spending Accounts for Transit, Parking, and Healthcare
 </li>
 <li>
 Transit Assistance through SmartBenefits
 </li>
 <li>
 401(k) match up to 5%
 </li>
 <li>
 100% Employer Sponsored Life Insurance
 </li>
 <li>
 100% Employer Sponsored Short and Long-Term Disability
 
 
 
 </li>
 </ul>
 
 Equal Employment Opportunity
 
 
 
 Dreaming Out Loud Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Dreaming Out Loud complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
</div>

Specialist, Sales and Marketing (Food Services)

Datawiz Corporation (a GTSC Company)

<div>
 
 Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2.
 
 
 
 
 ~~~ Position contingent upon contract award ~~~
 
 
 
 
 Multiple positions available.
 
 
 
 
 Location: Washington, DC
 
 ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 
 
 
 Datawiz Company Description
 
 
 
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 
 
 
 Job Description
 
 
 
 The Tier 2 Service Desk Agent provides advanced troubleshooting, onsite support, endpoint configuration, and asset lifecycle coordination.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Acknowledge, document, and resolve incidents in accordance with established Service Level Agreements (SLAs) and incident management procedures.
 </li>
 <li>
 Log and manage service tickets in the ITSM platform.
 </li>
 <li>
 Provide high-level technical support to end users.
 </li>
 <li>
 Deliver onsite and virtual support for mobile devices, software configuration, and troubleshooting.
 </li>
 <li>
 Diagnose advanced workstation and application issues.
 </li>
 <li>
 Perform system imaging and device configuration.
 </li>
 <li>
 Support Microsoft 365 and enterprise applications.
 </li>
 <li>
 Provide onsite hardware installation and replacement support.
 </li>
 <li>
 Perform user data migration tasks upon request ensuring data integrity and security.
 </li>
 <li>
 Perform mobile device and endpoint management console support
 </li>
 <li>
 Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
 </li>
 <li>
 Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed.
 </li>
 <li>
 Maintain asset documentation and reconciliation records.
 </li>
 <li>
 Coordinate device returns and secure sanitization workflows.
 </li>
 <li>
 Support nationwide field dispatch within defined response timelines.
 </li>
 <li>
 Support development and updates of technical documentation
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Five (5) years supporting Windows and macOS.
 </li>
 <li>
 Five (5) years Active Directory administration.
 </li>
 <li>
 Three (3) years secure remote troubleshooting.
 </li>
 <li>
 Experience supporting endpoint lifecycle processes.
 </li>
 <li>
 Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf
 </li>
 <li>
 Experience with PowerShell and Power BI
 </li>
 <li>
 Ability to work onsite in Washington, DC.
 </li>
 <li>
 Ability to lift up to 50 pounds when supporting onsite hardware needs.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 ITIL Foundation certification.
 </li>
 <li>
 Experience supporting large distributed enterprise environments.
 </li>
 <li>
 Experience supporting transition or surge operations.
 
 
 </li>
 </ul>
 
 Background Investigation Requirements
 
 
 
 <ul>
 <li>
 Must be a U.S. Citizen.
 </li>
 <li>
 Must be eligible to obtain and maintain a Public Trust clearance.
 </li>
 <li>
 Must successfully complete required background investigation and security training.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Health Savings Account
 </li>
 <li>
 Life and AD&amp;D
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 Long-Term Disability
 </li>
 <li>
 401(k)
 </li>
 <li>
 Tuition Assistance
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 
 
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 
 . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
 
 
 
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>

Service Desk Agent – Tier 2

DC Department of Human Resources

<div>
 
 Job Summary
 
 
 
 This position is located in the Office of Unified Communications (OUC), Non-Emergency Operations Division. OUC consolidates the emergency 911, non-emergency, and 311 call activities from the Metropolitan Police Department (MPD), DC Fire and Emergency Medical Services Department (DCFEMS) and customer service operations which connects residents and visitors to essential government services, numbers, and information.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 Responsible for planning, organizing, controlling, and exercising managerial responsibility on an assigned shift, creating, and implementing standard operating procedures applicable to call center operations. Provides management and oversite to the Call Center Operations supervisors and staff that are responsible for engaging, in answering and processing calls for persons requesting city services, information, and inquiries regarding city programs and or events. Establishes partnerships and build contacts with members of the public, and individuals in other D.C. Government agencies, Council Members, neighboring jurisdictions, and other Communications Divisions. Establishes call center objectives, provides the staff with opportunities to gain additional knowledge of services, and troubleshooting techniques by assessing and recommending relevant trainings that enhance and support the operation.
 
 
 Analyzes call center data and focuses on improving performance and processes to better support customers.
 
 
 Responsible for identifying opportunities for improvement and collaborating with key stakeholders to develop action plans to improve and support implementation of process changes. Tracks and evaluates success of process changes and communicate results of changes to leadership. Monitors staff performance, work operations, and resolves operational problems to ensure unit operates efficiently and effectively to meet performance measures. Ensures that calls for service are answered in a prompt, courteous, professional, and accurate manner. This position makes recommendations for training. Serves as a liaison to District agencies. Duties of this position will also include but are not limited to project management, public relations/community engagement, and technical application insight.
 
 
 
 Specialized experience:
 
 Experience which is directly related to the position which has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.
 
 
 Experience in supervising a call center to include call center operations, staffing, technology, and tracking service levels is highly preferred.
 
 
 
 Working Conditions/Environment
 
 
 
 The work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices and training rooms. The work is performed in an office or call floor setting.
 
 
 
 Other Significant Facts
 
 
 
 
 Tour of Duty:
 
 Schedule hours vary. This position is designated as Emergency (essential personnel). The incumbent may be required to either report to work, stay at work or telecommute when the government is closed, when employees are dismissed early, when there is a declared emergency or during a period of non-emergency as the duties performed by this position are critical to continuity of government operations.
 
 
 
 Duration of Appointment:
 
 Management Supervisory Service (at-will)
 
 
 
 Promotion Potential:
 
 No known promotion potential
 
 
 
 Pay Plan, Series and Grade:
 
 MS-0301-13
 
 
 
 Collective Bargaining Unit
 
 : This position is not in the collective bargaining unit.
 
 
 
 Position Designation:
 
 This position has been designated as
 
 Security Sensitive
 
 therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
 
 
 
 Emergency Designation
 
 : This position is designated as Emergency or Essential pursuant to Chapter 12 of the D.C. personnel regulations, Hours of Work, Legal Holidays, and Leave.
 
 
 
 Residency Preference:
 
 When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.
 
 
 
 Equal Employment Opportunity:
 
 The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
</div>

311 Call Center Operations Manager

Explore 257+ City cruises dc sales agent in Washington this March. Find roles across top companies and apply now to boost your career.