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behavioral health case manager (o-5 billet) non-supervisory Jobs in Washington

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claims case manager

JLM HR Consulting

<div><p>Our client is seeking a qualified Claims Case Manager.
</p><p>As a Claims Case Manager, you won't just process paperwork &mdash; you will provide compassionate, trauma-informed support to individuals navigating the aftermath of significant, potentially life-changing incidents. In this role, you serve as a trusted guide, ensuring claimants receive reimbursement for eligible out-of-pocket expenses while experiencing professionalism, dignity, and care throughout the process.</p>
<p>This position is ideal for someone who combines empathy with precision &mdash; a professional who can manage complex processes while supporting people during vulnerable moments.</p>
<h2 class="jobSectionHeader"><b>What You'll Do</b></h2>
<ul><li>Manage End-to-End Claims Processing</li><li>
Review, process, and manage incoming applications for reimbursement of incident-related expenses.</li><li>
Independently verify claimant eligibility and confirm incident details in coordination with agency partners.</li><li>
Confirm expenses and payments through communication with providers and collateral sources.</li></ul>
<h3 class="jobSectionHeader"><b>Provide Trauma-Informed Support</b></h3>
<ul><li>Conduct professional, compassionate outreach to victims and claimants.</li><li>
Serve as a primary point of contact through a dedicated toll-free hotline and centralized email mailbox.</li><li>
Maintain detailed inquiry logs for both potential and current claimants.</li></ul>
<h3 class="jobSectionHeader"><b>Drive Accuracy and Accountability</b></h3>
<ul><li>Use a CRM database to maintain, route, and track electronic case files throughout the full claim lifecycle (active, inactive, closed).</li><li>
Create and manage spreadsheets to track submitted expenses and reimbursement status.</li><li>
Ensure all casework is handled with integrity, discretion, and respect for privacy.</li></ul>
<h3 class="jobSectionHeader"><b>Support Program Operations &amp; Reporting</b></h3>
<ul><li>Schedule and coordinate weekly project meetings, including drafting agendas, meeting minutes, and weekly status reports.</li><li>
Provide data and administrative support for monthly project reports, annual reports, and Congressional reporting requirements.</li><li>
Work collaboratively with team members to ensure seamless case management services.</li></ul>
<h2 class="jobSectionHeader"><b>What You Bring</b></h2>
<h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3>
<p>Bachelor's degree in criminal justice, psychology, social work, or a related discipline and at least three (3) years of relevant experience; OR Bachelor's degree in any field with at least five (5) years of relevant experience.</p>
<h3 class="jobSectionHeader"><b>Professional Strengths</b></h3>
<ul><li>Demonstrated experience in case management, claims processing, or related client-service environments.</li><li>
Exceptional written and verbal communication skills, particularly in high-profile or sensitive environments.</li><li>
Strong organizational skills with a high level of attention to detail.</li><li>
Ability to manage multiple priorities in a structured, process-driven environment.</li><li>
Comfort working with databases/CRM systems and tracking tools.</li><li>
Ability to obtain and maintain government clearance.</li></ul>
<h3 class="jobSectionHeader"><b>Preferred</b></h3>
<p>Experience working for a federal government contractor.</p>
<h2 class="jobSectionHeader"><b>Why This Role Matters</b></h2>
<p>Every claim represents more than a file &mdash; it represents a person navigating recovery. Your work will directly influence how efficiently and compassionately individuals receive the financial support they need. You'll contribute not only to individual outcomes but to program accountability and national reporting efforts.</p>
<p>If you are a detail-oriented professional with a heart for service and the discipline to manage complex processes with integrity, we encourage you to apply.</p><p>
This position comes with a comprehensive benefits package and competitive compensation.</p><p></p><p>
Our client is an Equal Opportunity Employer</p></div><p></p>

Claims Case Manager

Wisedocs AI

<p></p><div><p><b>Strategic Customer Success Manager (Insurance Carriers)</b></p><p>
Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we&rsquo;re doubling revenue year over year.</p><p>
Founded by experts who&rsquo;ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights&mdash;backed by expert human oversight.</p><p>
Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.
<br>
<br>
<b>This is a remote role with twice-yearly on-site presence required in Downtown Toronto.</b><br>
<br>
<b>Role Summary</b></p><p>
Wisedocs is expanding our partnerships with large insurance carriers, and this role plays a critical part in that growth. Our largest customers operate complex, high-volume claims environments that require thoughtful relationship management, deep operational understanding, and proactive leadership. As our first Strategic Customer Success Manager focused on insurance carriers, you will help define how we support enterprise customers, navigate complexity, and deliver long-term value.</p><p>
The Strategic Customer Success Manager (Strategic CSM) is responsible for the success, retention, and renewal of Wisedocs&rsquo; largest and most complex insurance carrier customers. This role partners closely with claims operations, medical management, and leadership teams to ensure Wisedocs is deeply embedded into core claims workflows.<br>
<br>
This is a highly senior, strategic role requiring deep insurance and claims operations understanding, strong executive presence, and the ability to lead complex, multi-stakeholder accounts through change, risk, and renewal.<br>
<br>
<b>What you'll be doing:</b></p><br>
<ul><li>
 <b>Strategic Partnership &amp; Customer Leadership:</b> Serve as the strategic owner for major insurance carrier accounts, responsible for executive alignment, long-term value realization, and account direction. Lead strategic check-ins, business reviews, and planning conversations that align Wisedocs to customer operational goals. Build trusted relationships with claims leaders, medical directors, operational managers, and executive stakeholders.</li><li><b>
Renewal Ownership:</b> Own the renewal lifecycle for assigned accounts, including early risk assessment, renewal forecasting, and strategic positioning. Proactively identify value gaps or risks well ahead of renewal timelines. Prepare executive-level business impact summaries, usage insights, and alignment materials. You will approach renewals as a continuation of partnership, grounded in demonstrated value, operational outcomes, and trust.</li><li><b>
Risk Management &amp; Escalation Handling:</b> Identify early health risks through usage patterns, sentiment shifts, workflow anomalies, or escalation trends. Respond quickly and empathetically to escalations, providing clear timelines and follow-up. Partner cross functionally to drive resolution. Maintain structured documentation of issues, root causes, and action plans.
</li><li><b>Cross-Functional Leadership:</b> Act as the voice of the customer internally. Collaborate with Product, ML, Engineering, Implementation, and Support. Work within a pod structure to ensure coordinated support for large carriers. Surface patterns from customer files and behaviours to inform product roadmap discussions. Contribute to the development of strategic account processes, tools, and best practices to support a scalable enterprise customer success motion.</li></ul><p><b><br>
What Impact You Will Make</b></p><ul><li>
Strengthen relationships with Wisedocs&rsquo; largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through</li><li>
Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows</li><li>
Reduce operational friction and escalations through early risk identification and structured intervention</li><li>
Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments</li></ul><p><b><br>
What Experience We Need</b></p><ul><li>
10+ years managing enterprise customers in SaaS.</li><li>
Strong understanding of insurance and claims operations, including complex, regulated customer workflows
</li><li>Demonstrated experience owning and leading enterprise renewals</li><li>
High technical aptitude and ability to quickly understand and explain technical concepts to diverse audiences</li><li>
Proven ability to lead complex accounts independently while collaborating effectively cross-functionally</li><li>
Exceptional organizational discipline, executive communication, and presentation skills</li><li>
Strategic, proactive problem-solver who identifies risk early and drives solutions forward</li><li>
Comfortable operating in fast-paced, evolving environments</li></ul><p><b><br>
What We Offer</b></p><ul><li>
Remote work environment
</li><li>Modern employee benefits, including health and dental coverage
</li><li>Competitive compensation, with valuable stock options, as we&rsquo;re still a young company growing very quickly.
</li><li>An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.
</li><li>Access to a learning and professional development fund to help you level up your career while you&rsquo;re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.
</li><li>Company events
</li><li>Generous Paid Time Off
</li><li>Paid Sick Days
</li><li>Casual Dress code
</li><li>Employee Referral Bonus
</li><li>Tuition Assistance
</li>Plus, many other Recognition Programs!<br>
<li>
</li></ul><p><br>
<b>Recruitment Journey at Wisedocs</b>
</p><p>We're excited to meet you and explore the possibilities together! At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:
</p><ul><li><b>Round 1 </b>&ndash; People &amp; Culture Chat: 20&ndash;30 min conversation about your background, goals, and the role</li><li><b>
Between Rounds 1 &amp; 2</b> &ndash; Take-Home Exercise: If you move forward, our People &amp; Culture team will send you a take-home case study to prepare in advance of your next interview</li><li><b>
Round 2</b> &ndash; Interview with the Director of Customer Success: You&rsquo;ll present your prepared take-home case study and discuss your approach, thought process, and recommendations (1 hr)</li></ul><ul><li><b>
Round 3</b> &ndash; Interview with the SVP of Customer Success: Deep dive into your experience and problem-solving approach (45 mins)</li><li><b>
Round 4</b> - Leadership Conversation: Meet our COO to learn about their vision and your impact (30 min)</li></ul><p><b><br>
Note: </b>We use AI-powered tools alongside human review to support a fair, inclusive, and efficient hiring process, helping us work smarter and create better experiences for our customers and team.</p><p>
This posting is for current and future opportunities at Wisedocs. Even if there isn&rsquo;t an immediate opening, we&rsquo;re always excited to meet great people. If your experience lines up, we encourage you to apply &mdash; we&rsquo;ll reach out when a role opens that&rsquo;s a good fit.</p><ul><li>Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.</li></ul></div>

Strategic Customer Success Manager (Insurance Carriers)

<div><p>Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we&rsquo;re doubling revenue year over year.
</p><p>Founded by experts who&rsquo;ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights&mdash;backed by expert human oversight.
</p><p>Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.
<br>
<br>
<b>This is a remote role with twice-yearly on-site presence required in Downtown Toronto.</b><br>
<br>
<b>Role Summary</b><br>
<br>
We are looking for a <b>Senior Solutions Engineer</b> to partner with customers, Sales, Product, and Services to design and deliver effective solutions for complex enterprise use cases.</p><p>
As we move upmarket, customer problems are increasingly nuanced and don't always map directly to existing product capabilities. In this role, you will be responsible for designing practical, high-impact solutions that balance what exists today with what is possible &mdash; playing a key part in ensuring Wisedocs can meet complex customer needs while remaining scalable to deliver.</p><p>
This is a hands-on, collaborative role that combines solution design, customer engagement, and cross-functional alignment to ensure successful outcomes. If you enjoy solving real-world problems, working across teams, and turning ambiguity into clear solutions, we'd love to hear from you.<br>
<br>
<b>What you'll be doing</b></p><p><b><br>
 Solution Design &amp; Execution</b></p><ul><li>
Lead discovery to understand customer workflows, constraints, and goals</li><li>
Design clear, practical solution approaches that leverage Wisedocs&rsquo; capabilities</li><li>
Structure ambiguous problems into actionable solution plans</li><li>
Ensure proposed solutions are both valuable to the customer and feasible to deliver</li></ul><p><b><br>
Customer Engagement</b></p><ul><li>
Lead solution-oriented demos, workshops, and proof-of-concept engagements</li><li>
Help customers understand how Wisedocs fits into their workflows and drives outcomes</li><li>
Build credibility through a strong understanding of customer needs and use cases</li></ul><p><b><br>
Product Collaboration</b></p><ul><li>
Partner with Product to share grounded, actionable insights from customer engagements</li><li>
Help identify patterns in enterprise use cases that inform roadmap decisions</li><li>
Collaborate on shaping solutions where product capabilities are evolving</li></ul><p><b><br>
Scoping &amp; Delivery Alignment</b></p><ul><li>
Work closely with Customer Success/Services to scope implementations</li><li>
Ensure alignment between solution design and delivery approach</li><li>
Identify and communicate risks, dependencies, and constraints early</li></ul><p><b><br>
Internal Enablement</b></p><ul><li>
Contribute to solution playbooks and reusable patterns for common use cases</li><li>
Support Sales and CS with guidance on positioning and solution approaches</li><li>
Share insights that improve how Wisedocs sells and delivers solutions</li></ul><p><b><br>
What Impact You Will Make</b></p><ul><li>
Strengthen relationships with Wisedocs&rsquo; largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through</li><li>
Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows</li><li>
Reduce operational friction and escalations through early risk identification and structured intervention</li><li>
Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments</li></ul><p><b><br>
What Experience We Need</b></p><ul><li>
5+ years of experience as a Solutions Engineer or Sales Engineer in an enterprise SaaS environment</li><li>
Experience in regulated industries such as healthcare, insurance, or legal</li><li>
Strong solution design and problem-solving skills</li><li>
Technical aptitude, including understanding of integrations, APIs, and system workflows</li><li>
Experience working cross-functionally with Sales, Product, and Customer Success teams</li><li>
Ability to communicate complex concepts clearly to diverse audiences</li><li>
Experience working with AI tools, workflows, or prompting techniques</li></ul><p><b><br>
Nice to haves</b></p><ul><li>
Familiarity with medical documentation or claims workflows</li><li>
Experience working with insurance carriers or disability claims</li></ul><p><b><br>
What We Offer</b></p><ul><li>
Remote work environment with opportunities to visit our Toronto HQ.
</li><li>Modern employee benefits, including health and dental coverage
</li><li>Competitive compensation, with valuable stock options, as we&rsquo;re still a young company growing very quickly.
</li><li>An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.
</li><li>Access to a learning and professional development fund to help you level up your career while you&rsquo;re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.
</li><li>Company events
</li><li>Generous Paid Time Off
</li><li>Paid Sick Days
</li><li>Casual Dress code
</li><li>Employee Referral Bonus
</li><li>Tuition Assistance
</li>Plus, many other Recognition Programs!<br>
<li>
</li></ul><p><br>
<b>Recruitment Journey at Wisedocs
</b></p><p>We're excited to meet you and explore the possibilities together! At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:<br>
</p><ul><li><b>Round 1</b> &ndash; People &amp; Culture Chat: 20&ndash;30 min conversation about your background, goals, and the role.
</li><li><b>Round 2</b> &ndash; Interview with the Hiring Manager: Dive deeper into your background and experience, discuss the role in more detail, and get to know the team's vision and goals (45 min)</li><li><b>
Round 3</b> &ndash; Case Study and Team Interview: You'll work through a case study that reflects the type of work you'd be doing in the role, followed by a conversation with key members of the team to assess overall fit and collaboration style (60 min)</li><li><b>
Round 4</b> - Leadership Conversation: Meet our COO to learn about the Wisedocs vision and your impact (30 min)</li></ul><p><b><br>
Note: </b>We&rsquo;re embracing the possibilities of AI to work smarter, improve our systems, and create even better experiences for both our customers and our team. As part of this approach, we&rsquo;re committed to building an inclusive and thoughtful hiring process and may use AI-powered tools to support parts of our screening and assessment process. These tools are used alongside human review to help keep our process fair, consistent, and efficient.</p><p>
This posting is for current and future opportunities at Wisedocs. Even if there isn&rsquo;t an immediate opening, we&rsquo;re always excited to meet great people. If your experience lines up, we encourage you to apply &mdash; we&rsquo;ll reach out when a role opens up that&rsquo;s a good fit.</p><ul><li>Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.</li></ul></div>

Senior Solutions Engineer

Asylum Seeker Assistance Project

<p><b>ABOUT US</b></p><p>AsylumWorks was founded in 2016 to address the holistic needs of individuals and families navigating the U.S. immigration system. Our mission is to empower newcomers seeking safety to overcome health, employment, and legal challenges. Our interdisciplinary approach combines Health &amp; Wellness, Employment &amp; Education, and Legal Navigation services to help clients rebuild healthy, safe, and self-sufficient lives. Services are free and available to newcomers living in the Washington, D.C. metro region, regardless of language or country of origin.</p><p><b>JOB DESCRIPTION</b></p><p>The Clinical Lead serves as a senior clinical case manager specializing in client services who provides consultative mentorship and subject matter expertise to peers while maintaining a full caseload. The Clinical Lead strengthens clinical quality of services through peer consultation, modeling of best practices, and structured knowledge-sharing.</p><p>This role is full-time and exempt. The Clinical Lead reports directly to the Health &amp; Wellness Program Manager. AsylumWorks offers a hybrid work environment. Following the initial onboarding period, employees may be eligible to work remotely up to three days per week contingent on role requirements and supervisor approval.</p><p><b>Direct Service Provision (70%) </b></p><ul><li>Provide clinical case management* to approximately 20-25 client households at a time</li><li>Conduct trauma-informed new client intake interviews</li><li>Establish trust and rapport to create safe and supportive working relationships with clients</li><li>Assess, monitor, and evaluate client needs across the bio-psycho-social-spiritual-legal wellness spectrum</li><li>Assist clients in developing strengths-based, client-led wellness plans with goals that can be achieved as part of a 6-month service plan.</li><li>Work with clients to develop coping skills needed to manage the emotional distress</li><li>Help clients identify, understand and manage the ongoing effects of trauma</li><li>Provide referrals to help clients to access community resources to meet urgent and unmet basic needs</li><li>Something about care coordination</li><li>Serve as point of contact and liaison for volunteers, Good Neighbors, and other helpers as needed</li><li>Ensure all client interactions are documented as case notes in a timely and consistent manner</li><li>Attend regular professional development opportunities and trainings</li></ul><p><i>*Clinical case management is a technical social work modality that utilizes clinical skills to perform 13 distinct activities, including, but not limited to, engagement of the client, assessment, planning, linkage with resources, consultation with families, collaboration with immigration legal, health and mental health providers, client psychoeducation, and crisis intervention. AsylumWorks staff do not diagnose clients or provide psychotherapy. If a preliminary diagnosis is identified, clients interested in mental health services will be referred to an external provider. </i></p><p><b>Clinical Mentorship (10%) **</b></p><ul><li>Promote a culture of consistent application of culturally responsive, trauma-informed case management practices to strengthen peer learning across the team.</li><li>Provide weekly clinical consultation to assigned Case Managers on a rotational basis.</li><li>Coach/help the case manager brainstorm how to approach complex client situations, new populations, and referrals.</li><li>Model strengths-based documentation and best practices.</li><li>Offer outside perspective on complex cases, trauma-informed practice, etc.</li><li>Provide suggestions on how to effectively and efficiently manage time to meet case load targets.</li><li>Share resources and best practices to enhance service delivery.</li><li>Identify emerging clinical themes or practice gaps and elevate them to the Program Manager to inform team training and support.</li></ul><p><b>Project Management (20%) </b></p><ul><li>Support implementation of grant-related project activities in alignment with established workplans and logic models.</li><li>Provide clinical expertise into program design and service approaches.</li><li>Assist with special projects as assigned by the Program Manager.</li></ul><p><b>**Clinical Mentorship Framework:</b></p><p><b>I. Purpose</b></p><p>To promote consistent application of trauma-informed case management practices and strengthen peer learning across the team.</p><p><b>II. Scope of Mentorship</b></p><ul><li>Provide peer consultation about client cases to assigned Case Managers on a rotating basis.</li><li>Coach/help the case manager brainstorm how to approach complex client situations, boundaries, and referrals.</li><li>Help mentee brainstorm how to support their client/client goals, work with new populations, etc.</li><li>Model strengths-based documentation and best practices.</li><li>Provide suggestions on how to effectively and efficiently manage time to meet case load targets.</li><li>Share resources and best practices to enhance service delivery.</li><li>Identify emerging clinical themes or practice gaps and elevate them to the Program Manager to inform team training and support.</li><li>Seek supervision and consultation when ethical dilemmas arise and maintain professional boundaries and client confidentiality as appropriate. (Note: Confidentiality does not apply if there is suspicion of harm to self, others, including child/elder abuse or neglect.)</li></ul><p><b>III. Boundaries and Protections </b></p><p>Mentorship conversations are professional development discussions, <i>not </i>supervisory directives. Clinical Mentorship is voluntary, consultative and peer-based. H&amp;W staff practice in full compliance with the NASW Code of Ethics and applicable laws, using ethical principles to guide professional judgment and decision-making in all aspects of practice. The Clinical Lead <b>does not</b>:</p><ul><li>Provide clinical supervision toward licensure hours.</li><li>Sign off on clinical documentation for legal or licensing purposes.</li><li>Comment or evaluate program infrastructure- recommendations should come from the mentored employee to the H&amp;W PM</li><li>Evaluate staff performance or caseload</li><li>Make employment decisions</li><li>Assume liability for mentee case decisions</li></ul><p>All final case decisions remain the responsibility of the assigned Case Manager, with operational oversight resting with the Health and Wellness Program Manager.</p><p><b>REQUIREMENTS</b></p><ul><li>LGSW required;</li><li>Fluency in English and another language;</li><li>Experience working with individuals who have experienced significant trauma and/or displacement;</li><li>Direct experience with crisis intervention, safety planning, and case management;</li><li>Desire to mentor others;</li><li>Exemplify high-quality clinical case management skills;</li><li>Ability to work collaboratively in an interdisciplinary, multicultural setting;</li><li>Able to multi-task in a high-volume, fast-paced environment;</li><li>A demonstrated awareness of cultural humility;</li><li>Strong interpersonal communication skills;</li><li>Valid U.S. Work Authorization;</li><li>Computer literate; and</li><li>An inherent desire to improve, create, and problem-solve.</li></ul><p><b>SALARY</b></p><p>$60,000-67,000 commensurate with experience and licensure.</p><p><b>BENEFITS</b></p><p>AsylumWorks provides many benefits to full-time, salaried staff, including:</p><ul><li>100% Employer-Paid CareFirst Medical Insurance Plan with a vast network of healthcare coverage throughout D.C., Maryland, and Virginia;</li><li>Employer-subsidized Dental and Vision Insurance;</li><li>15 days of vacation leave per year in Year 1;</li><li>11 days of paid time off for Federal Holidays and the day after Thanksgiving;</li><li>2 Personal Days per year;</li><li>10 Medical/Sick Leave Days per year; <i>and</i></li><li>Generous monthly tech stipend to cover costs related to mobile phone usage, data, and work-from-home equipment.</li></ul><p><b>HOW TO APPLY</b></p><p>Applicants must send a resume and a cover letter to <i>careers@asylumworks.org</i> with the subject line: <b>Clinical Lead Application, Spring 2026</b>. Please combine the resume and cover letter into one PDF. Complete applications will be reviewed on a rolling basis.</p><p><i>AsylumWorks is an Equal Opportunity Employer as defined by law.</i></p><p>Pay: $60,000.00 - $67,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Master's (Required)</li></ul><p>Ability to Commute:</p><ul><li>Washington, DC 20009 (Required)</li></ul><p>Work Location: Hybrid remote in Washington, DC 20009</p>

Clinical Case Manager - Clinical Lead (LGSW)

Lutheran Social Services of the National Capital Area

<div><p><b>Position Summary</b></p><p>
The Case Manager provides intensive, evidence-based home visiting services to pregnant and postpartum parents and their families to improve maternal and child health, strengthen parent-child relationships, and promote family self-sufficiency. The Case Manager delivers trauma-informed, culturally responsive, and strengths-based services, including assessments, care coordination, counseling, referrals, and advocacy.</p><p></p><p><b>
Key Responsibilities</b></p><p><b>
Direct Client Services</b></p><ul><li>
Provide regular home visits to program participants, delivering education and coaching on prenatal care, infant/child health, breastfeeding, parenting, nutrition, and safe sleep.</li><li>
Conduct comprehensive assessments (health, psychosocial, safety, developmental) for mothers, infants, and families.</li><li>
Develop and monitor individualized service plans tailored to client needs and goals.</li><li>
Offer counseling and support around perinatal mood disorders, stress management, and family strengthening.</li><li>
Connect families with medical homes, mental health providers, social services, housing, employment, and educational resources.</li></ul><p><b>
Documentation &amp; Compliance</b></p><ul><li>
Maintain accurate, timely case notes and data in the electronic record system in compliance with federal, state, and local program requirements.</li><li>
Complete required program forms (assessments, care plans, progress notes, consents) within designated timelines.</li><li>
Track and report outcomes for maternal and child health indicators (e.g., prenatal care, immunizations, developmental screenings).</li></ul><p><b>
Collaboration &amp; Advocacy</b></p><ul><li>
Coordinate services with health providers, schools, early childhood programs, and social service agencies.</li><li>
Advocate on behalf of clients to access benefits, rights, and resources.</li><li>
Participate in case conferences, multidisciplinary team meetings, and community partnerships.</li></ul><p><b>
Professional Development &amp; Supervision</b></p><ul><li>
Participate in reflective supervision, peer case review, and ongoing professional development.</li><li>
Maintain compliance with continuing education requirements for licensure.</li></ul><p>
Uphold program fidelity to evidence-based home visiting models.</p><p><b>
Minimum Qualifications</b></p><ul><li><b>
Master&rsquo;s degree required</b> in Social Work (MSW), Counseling, Psychology, Maternal/Child Health, Nursing, or a related human services field.</li><li>
At least <b>2 years of experience</b> in case management, counseling, or direct services with pregnant women, infants, or young children.</li><li>
Knowledge of maternal and child health, infant development, trauma-informed care, and family systems.</li><li>
Strong interpersonal, communication, and crisis intervention skills.</li><li>
Ability to conduct home visits and work a flexible schedule, including occasional evenings/weekends.</li><li>
Proficiency with Microsoft Office and electronic case management systems.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Licensed or license-eligible in DC (e.g., LICSW, LPC, LMFT, RN).</li><li>
Bilingual skills (Spanish, Amharic, Arabic, Dari, or other languages common in DC).</li><li>
Experience with evidence-based home visiting models (NFP, PAT, HFA, EHS-HV).</li><li>
Familiarity with DC community resources, Medicaid, WIC, SNAP, and maternal/child health systems.</li></ul></div>

Case Manager, Maternal Home Visiting Program

Georgetown University

<div><div>Georgetown University comprises two unique campuses in the nation&rsquo;s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.</div><div></div><div>
Requirements</div><div></div><div>
Job Overview</div><div></div><div>
Program Manager, Office of Threat Assessment - Georgetown University. The Program Manager for the Office of Threat Assessment serves a vital role in managing the operations of Georgetown University&rsquo;s multiple Threat Assessment Teams. The Program Manager reports directly to the university&rsquo;s Director of Threat Assessment and works closely with the Director of Threat Assessment to provide administrative and logistical support for the university&rsquo;s behavioral threat assessment teams. The Program Manager has primary responsibility for meeting notetaking, case tracking and documentation, and case-specific and general social media monitoring. Other responsibilities include planning training sessions, creating and updating information materials, and maintaining an awareness of research and case developments within the field of behavioral threat assessment and management.</div><div></div><div><br>
Duties include but are not limited to:</div><ul><li> Support case investigations, assessments, and management planning through notetaking, task assignments, and case documentation.</li><li> Coordinate follow-up actions and monitor ongoing cases to ensure interventions are implemented and adjusted as needed.</li><li> Track all incoming reports of concerns and threats, screening of incidents, and full case assessments for annual tracking purposes.</li><li> Develop educational materials and outreach initiatives to promote awareness of the threat assessment process and a culture of shared responsibility.</li><li> Stay current on emerging trends, research, and best practices in threat assessment and campus safety.</li><li> Collect, analyze, and report program metrics to evaluate effectiveness and identify areas for improvement.</li><li> Prepare reports for the Director&rsquo;s briefings for senior leadership and relevant governance bodies.</li></ul><div>
Work Interactions</div><div>
The Program Manager position reports directly to and works closely with the Director of Threat Assessment. It is a non-supervisory position. The position may involve occasional evening or on-call availability (by phone or Zoom). The position occasionally involves exposure to sensitive or distressing information. The Program Manager serves a vital role in supporting Georgetown University&rsquo;s violence prevention efforts, guided by the university&rsquo;s core Jesuit values.</div><div></div><div><br>
Requirements and Qualifications</div><div>
Required Qualifications</div><ul><li> Bachelor&rsquo;s degree in psychology, criminal justice, social work, public administration, higher education, or a related field.</li><li> Demonstrated 3-5 years of experience coordinating or supporting a multi-disciplinary team such as a threat assessment, behavioral intervention, risk management, or campus safety team.</li><li> Knowledge of behavioral threat assessment principles and multidisciplinary team processes.</li><li> Strong understanding of confidentiality, privacy laws, and ethical decision-making in higher education.</li><li> Excellent interpersonal, facilitation, and written communication skills.</li><li> Ability to exercise sound judgment, maintain discretion, and manage sensitive information.</li></ul><div>
Preferred Qualifications</div><ul><li> Master&rsquo;s degree in a related field.</li><li> Formal training or certification in behavioral threat assessment (e.g., ATAP CTM).</li><li> Experience working in a higher education setting.</li><li> Experience with case management systems or incident reporting platforms.</li><li> Familiarity with trauma-informed, culturally responsive, and equity-centered practices.</li></ul><div></div><div><br>
Work Mode Designation</div><div>
This position has been designated as Hybrid or Remote. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position&rsquo;s mode of work designation. Complete details about Georgetown University&rsquo;s mode of work designations for staff positions can be found on the Department of Human Resources website: <div>https://hr.georgetown.edu/mode-of-work-designation</div>.</div><div></div><div><br>
Pay Range:</div><div>
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:</div>
$54,616.00 - $100,493.33<div></div><div>
Compensation is determined by a number of factors including, but not limited to, the candidate&rsquo;s individual qualifications, experience, education, skills, and certifications, as well as the University&rsquo;s business needs and external factors.</div><div></div><div>
Current Georgetown Employees:</div><div>
If you currently work at Georgetown University, please exit this website and login to GMS (<div>gms.georgetown.edu</div>) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.</div><div></div><div>
Submission Guidelines:</div><div>
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.</div><div></div><div>
Need Assistance:</div><div>
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for <div>general information about requesting accommodations</div>, as well as <div>information about requesting accommodations specifically for applicants</div>. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or <div>oeoc@georgetown.edu</div>.</div><div></div><div>
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works <div>website</div>.</div><div></div><div>
EEO Statement:</div><div>
GU is an <div>Equal Opportunity Employer</div>. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic <div>protected by law</div><i>.</i></div><div></div><div>
Benefits:</div><div>
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the <div>Department of Human Resources website</div>.</div></div>

Case Manager, Office of Threat Assessment

Friendship Place

<div>Description:
<p><b>
Position Title:</b> Case Manager Supervisor</p><p><b>
Reports to:</b> Division Director</p><p><b>
Category:</b> Full-Time, Exempt</p><p><b>
Location:</b> Washington, DC 20009</p><p><b>
Schedule:</b> Flexible schedule, Monday through Friday, 8 AM - 8 PM. Some evenings, holidays, and weekends may be required to support operations and respond to emergencies.</p><p><b>
Wage Range:</b> <b>$69,325.00 - $75,654.95</b></p><p><b>
About Us:</b> Friendship Place is a nonprofit organization serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.</p><p><b><i>
Our Core Values:</i></b> <i>Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.</i></p><p><b>
Summary:</b> The position leads the case manager team in providing permanent supportive housing and intensive case management services to individuals experiencing homelessness or at risk of experiencing homelessness in DC using a Housing First Model. The Case Manager Supervisor will supervise the Neighbors First Individuals (NFI) Case Management Team, provide staff training, and ensure adherence to all program policies and procedures. The Case Manager Supervisor helps ensure that homeless families maintain housing and rebuild their lives relying on their own strengths, using wraparound resources in a holistic, participant-driven process. The Case Manager Supervisor collaborates with partnering agencies to ensure stabilization and self-sufficiency of all program participants.</p><p><b>
Responsibilities:</b></p><ul><li>
In collaboration with other members of the NFI management team, provide overall supervision, training, instructive mentorship, and coaching to staff.</li><li>
Facilitate weekly individual staff supervision for case managers</li><li>
Provide field-based supervision to NFI case managers, as needed</li><li>
In addition to individual clinical supervision, act as the direct supervisor of assigned staff, this includes performance management, managing schedules, onboarding, and off-boarding</li><li>
Operating from an equity framework, ensure trauma-informed best practices and participant-centeredness are implemented by program staff.</li><li>
Conduct face-to-face contacts with PSH individuals as needed, including completion of outreach, engagement, and intake services</li><li>
Facilitate and attend weekly meetings, including staff meetings, case conferences, NFI management team meetings, etc.</li><li>
Support the development, implementation, and management of NFI program policies and procedures, in collaboration with other NFI management team members</li><li>
Support administrative program management responsibilities for the team, including monthly and quarterly reports, program evaluation, and other administrative tasks as assigned</li><li>
Ensure the integrity and timeliness of all documentation, including participant interactions, biopsychosocial, service plans, UIRs, and other clinical documentation in OTCO</li><li>
Model and ensure ethical service delivery as well as organizational/program/practice compliance as outlined by Friendship Place, DHS, and professional licensing boards</li><li>
Participate in multidisciplinary and contract meetings (DHS monthly provider meetings, monthly 1-1 monitoring meetings, etc.)</li><li>
Ensure an effective collaboration with external agencies and stakeholders providing services to individuals, including community agencies, government agencies, etc</li><li>
Demonstrate empathy and flexibility in responding to participants&rsquo; needs and requests</li><li>
Ensure services are accessible and offered to participants as needed by public, private, or community partners (physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services)</li><li>
Determine and manage case load assignments</li><li>
Serve as the clinical lead for crisis stabilization and safety planning while ensuring timely referrals to needed external crisis service providers (DBH/Mobile Crisis, Adult Protective Services, Domestic Violence, MPD/Crisis Intervention Officer, etc).</li><li>
Collaborate professionally with external agencies and stakeholders, providing services to participants within the constraints of HIPAA, to further the goals identified by program participants.</li><li>
Support monthly billing and invoicing</li><li>
Provide case management support to a small caseload of participants, as needed</li><li>
Perform all other duties as assigned</li></ul><p><br>
</p><p><b>Essential Leadership Duties and Responsibilities</b></p><ul><li>
Builds strong relationships with team members, creating a positive work environment, and fostering collaboration to motivate, inspire, and guide teams towards shared goals.</li><li>
Define and communicate clear performance standards, goals, and expectations for all team members.</li><li>
Handles disagreements and resolves conflicts constructively to maintain a positive work environment.</li><li>
Adheres to and enforces company policies and procedures, as well as applicable employment laws.</li><li>
Initiation and ongoing review of employee performance management plan. Track employee progress, assess performance against established standards, and provide regular feedback and performance reviews.</li><li>
Exhibits strong intra- and interpersonal communication skills, with the ability to communicate professionally, respectfully, and effectively both in writing and verbally.</li><li>
Demonstrates a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices.</li><li>
Always displays professionalism as a representative of Friendship Place.</li></ul>
Requirements:
<p><b>
Requirements</b></p><p><b>
Background &amp; Qualifications:</b></p><ul><li>
Must have a minimum of a Master&rsquo;s Degree in Social Work, Mental Health Counseling, or related field from an accredited College or University</li><li>
Minimum of two years of experience in case management, mental health services, and direct service delivery</li><li>
At least 1-year supervisory experience or verified leadership experience (required)</li><li>
DC licensure (LGSW, LPC, LCPC, LICSW) Preferred</li><li>
2 years of clinical supervisory experience, strongly preferred</li><li>
Experience with program management and providing supervision to staff</li><li>
Understanding and/or experience working with families experiencing homelessness, addiction, mental illness, and trauma</li><li>
Experience and understanding of adult rehabilitation services</li><li>
Understanding of the Housing First Model and Harm Reduction</li><li>
Strong written, verbal, clinical, and crisis management skills</li><li>
Ability to work in a culturally diverse, fast-paced environment</li><li>
Strong commitment to mission, organizational core values, including racial equity and social justice</li><li>
Ability to work as a team player</li><li>
Demonstrated understanding of trauma and intersectionality</li><li>
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training</li></ul><p><b>
Physical and Environmental Requirements:</b> 80% of the time in an office setting and up to 20% traveling via car or in the field. Includes visits to various environments such as shelters, day programs, other government agencies, and participants&rsquo; homes. Supervision and oversight of staff on call, which may include being available by phone 24 hours a day when scheduled. Infrequent evening or weekend hours (agency events). Must be able to lift up to 25 lbs.</p><p><b>
Background Checks: This position is classified as Protective Sensitive under DHS.</b> The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants). Reference checks and verification of current and or previous employment are required.</p><p><b>
Direct Reports:</b> Case Managers</p><p><b>
Indirect Reports:</b> None</p><p><b>
Specific Requirements:</b> Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.). Employee must be able to provide a valid driver's license and a copy of auto insurance.</p><p><b>
Other Details:</b></p><p><b>
Application Deadline:</b> This job is open until filled or until the hiring manager determines they can no longer accept applications.</p><p><b>
Compensation</b>: The hiring pay range is between <b>$69,325.00 - $75,654.95</b> annually, depending on licensure. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate&rsquo;s starting pay determination is made based on meeting the basic position requirements and current completed education, credentials, and/or work experience.</p><p><i>
Please</i> <i>Note: The step system is set and not open to pay negotiation.</i></p><p><b>
Benefits</b>: We offer an excellent benefits package including low-cost health insurance, health reimbursement and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!?(Benefits are pro-rated for part-time employees).</p><p><b>
COVID-19:</b> All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency&rsquo;s COVID-19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by a health provider under CDC, state, and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent change, Friendship Place reserves the right to amend or cancel this policy at any time, in its sole discretion, consistent with applicable law, CDC guidelines, and the DC Department of Health.</p><p><b>
Interview Process:</b> Phone screening, Panel-style interview, and Final Interview</p><p><b>
Website:</b> www.friendshipplace.org</p><p><b>
Equal Opportunity Statement:</b> We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.</p><p><b>
Reasonable Accommodation Statement:</b> Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.</p><p><b>
How to Apply:</b> Interested applicants should apply via the organizational website unless otherwise directed. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/</p></div>

Case Management Supervisor

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