claims account manager – us middle market

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claims account manager – us middle market Jobs in Boston

claims manager executive risks

Coalition Inc.

<div><div><h4 class="jobSectionHeader">About us</h4>

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real&mdash;and happening daily at Coalition.</div><h4 class="jobSectionHeader">
About the role</h4>
<div>
The Claims team at Coalition stands apart for our outstanding level of policyholder service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help policyholders find solutions. As we continue to expand, we are seeking an experienced claims professional to join the team and handle primary Executive Risk matters (D&amp;O, EPL, Fiduciary, Crime). You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors, namely: defense counsel and coverage counsel for Coalition and its carrier partners.

This is a remote position which can be based anywhere in the United States.
</div>
<h4 class="jobSectionHeader">Responsibilities</h4>
<ul><li>Evaluate a full pending of claims including recommending and posting accurate reserves</li>
<li>Maintain accurate file documentation/information in our claims system</li>
<li>Assess liability and damages in complex claims</li>
<li>Identify and evaluate insurance coverage issues</li>
<li>Guide and track third-party vendors and service providers' work and costs</li>
<li>Maintain and develop relationships with brokers, policyholders, and a variety of vendors</li>
<li>Identify settlement opportunities where appropriate</li>
<li>Collaborate in the defense and resolution of claims</li>
<li>Provide data and reason-based informational assistance to underwriters</li>
<li>Provide assistance to business development team with regard to marketing</li>
<li>Liaise with partner carriers on a daily basis</li>
</ul><h4 class="jobSectionHeader">Skills and Qualifications</h4>
<ul><li>3+ years of experience handling Executive Risk (D&amp;O, EPL, Fiduciary, Crime) claims</li>
<li>Bachelors Degree required; JD a plus</li>
<li>Must be a licensed claims adjuster in your state of residence or designated home state and able to obtain licensing for California, New York, and other states</li>
<li>Demonstrated experience in working as part of a team, interacting with others, meeting goals, and performing successfully in a changing work environment</li>
<li>Excellent communication and interactive skills</li>
<li>Strong aptitude to work proactively and excel in a collegial environment</li>
</ul><h4 class="jobSectionHeader">Compensation</h4>

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $110,000/year in our lowest geographic market up to $160,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
<h4 class="jobSectionHeader">
Perks</h4>
<ul><li>100% medical, dental and vision coverage</li>
<li>Flexible PTO policy</li>
<li>Annual home office stipend and WeWork access</li>
<li>Mental &amp; physical health wellness programs (One Medical, Headspace, Wellhub, and more)!</li>
<li>Competitive compensation and opportunity for advancement</li>
</ul><div><h4 class="jobSectionHeader">Why Coalition?</h4>

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition's exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We're always looking for collaborative, inquisitive individuals to join #OurCoalition.

Visit our Newsroom &gt;
<h4 class="jobSectionHeader">
Privacy Notice</h4>

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Our Privacy Policy &gt;
<h4 class="jobSectionHeader">
Safe Hiring Notice</h4>

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you've been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
<h4 class="jobSectionHeader">
Anti-Discrimination Notice</h4>

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
<h4 class="jobSectionHeader">
Accommodations</h4>

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.</div></div>

Claims Manager, Executive Risks

<div>Job Description:<div></div> 
Claims Account Manager &ndash; US Middle Market
Multiple Locations
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. 
As a Claim Account Manager &ndash; US Mid-Market for the Americas Claims team, you will be responsible for claim account management functions for customers in our growing US Mid-Market business unit, helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrator (&ldquo;TPA&rdquo;) and key distribution partners. 
What you&rsquo;ll be DOING
What will your essential responsibilities include?<ul><li>
Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the US Mid-Market marketplace.</li><li>
Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.</li><li>
Completion of new account implementations including completion of Welcome/Onboarding meetings with new insured, in-house claims units, TPA and broker partners to ensure all parties are aware of their roles and responsibilities on the claim program.</li><li>
Interaction with the in-house claim units and third-party administrator as needed, to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.</li><li>
Management of the claim review process for the client, including coordinating the necessary internal and external resources to conduct the review, and coordinating the review meeting.</li><li>
Conducting meetings with clients and brokers as necessary to resolve issues and manage the ongoing client relationship.</li><li>
Interaction with the Claims Technical Team on losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.</li><li>
Leading client stewardship meetings to address performance of the Insured and opportunities for improvement, in participation with the in-house claim units and third-party claims administrator.</li><li>
Manage and participate in Lessons Learned calls with internal and external stake holders</li></ul> 
What you will BRING
We&rsquo;re looking for someone who has these abilities and skills:
Required Skills and Abilities:<ul><li>
Broad claims account and vendor management experience: Ideal candidates should have advanced experience within a TPA or Insurance Carrier.</li><li>
Robust organizational abilities to track multiple projects and tasks.</li><li>
Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker&rsquo;s Compensation, Auto, General Liability Property and Umbrella.</li><li>
Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform loss run data evaluations.</li><li>
Education: A Bachelor&rsquo;s Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.</li><li>
Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business partners.</li><li>
Travel is anticipated as up to 20% of the time.</li></ul>
Who WE are<div>
AXA XL, the P&amp;C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don&rsquo;t just provide re/insurance, we reinvent it.</div><div></div><div> 
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.</div><div></div><div> 
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.</div><div></div><div> 
Learn more at axaxl.com</div><div></div> 
What we OFFER<div>
Inclusion</div><div>
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That&rsquo;s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It&rsquo;s about helping one another &mdash; and our business &mdash; to move forward and succeed.</div> 
<div></div><ul><li>
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.</li><li>
Robust support for Flexible Working Arrangements
</li><li>Enhanced family-friendly leave benefits
</li><li>Named to the Diversity Best Practices Index
</li><li>Signatory to the UK Women in Finance Charter</li></ul><div></div><div> 
Learn more at Inclusion &amp; Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.</div><div></div><div> 
Total Rewards</div><div>
AXA XL&rsquo;s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.</div><div></div><div> 
We&rsquo;re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.</div><div></div><div> 
Sustainability</div><div>
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called &ldquo;Roots of resilience&rdquo;, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.</div><div> 
</div><div>Our Pillars:</div><ul><li>
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society &ndash; are essential to our future. We&rsquo;re committed to protecting and restoring nature &ndash; from mangrove forests to the bees in our backyard &ndash; by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.</li><li>
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.</li><li>
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We&rsquo;re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.</li><li>
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL&rsquo;s &ldquo;Hearts in Action&rdquo; programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day &ndash; the Global Day of Giving.</li></ul><div> 
</div><div>For more information, please see Sustainability at AXA XL.</div><div></div><div> 
The U.S. base salary range for this position is $139,300-219,300 USD.
</div><div>Actual pay will be determined based upon the individual&rsquo;s skills, experience and location. We strive for market alignment and internal equity with our colleagues&rsquo; pay.</div><div></div><div> 
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL&rsquo;s benefits offerings, please visit US Benefits at a Glance 2025.</div></div><div></div>

Claims Account Manager – US Middle Market

USAA

<div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity<div>
We are looking to hire a Sr. Field Auto Appraiser supporting the Boston Metro South, MA area.</div><div><div><div><div><div><div><div><div><div>
As a dedicated Sr. Auto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.
What you'll do:<ul><li>
With the use of digital tools, evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.</li><li>
Investigate claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.</li><li>
Review facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.</li><li>
Demonstrate advanced knowledge of P&amp;C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.</li><li>
Review claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.</li><li>
Maintain accurate and current claim file documentation throughout the claims process for complex claims.</li><li>
Maintain high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.</li><li>
Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.</li><li>
May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.</li><li>
Partner with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>
Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.</li><li>
Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>
May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>
Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
High School Diploma or General Equivalency Diploma.</li><li>
2 years of auto appraising experience.</li><li>
Proficient knowledge of P&amp;C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.</li><li>
Advanced working knowledge of estimating losses using CCC or similar estimating platforms.</li><li>
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.</li><li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>
Physical Demand Requirements:<ul><li>
May require the ability to operate a company vehicle within assigned territory.</li><li>
May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.</li><li>
May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.</li><li>
May be required to meet all USAA safe driving requirements including verification of driving record through MVR &amp; possession of valid driver&rsquo;s license.</li></ul>
Compensation range: The salary range for this position is: $63,590 - $121,530.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. 
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. 
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Sr. Auto Appraiser - Field

Wells Fargo

<div>Corporate &amp; Investment Bank (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading and research capabilities, to corporate, government and institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo.
Commercial Real Estate (CRE) provides a fully integrated platform of banking, financing, and capital markets solutions to commercial real estate clients including financial sponsors, institutional investors and asset managers, regional developers, and public and private corporations.
About this role:
Wells Fargo is seeking an Executive Director, Senior Lead Commercial Real Estate Portfolio Manager to manage a portfolio of complex LIHTC equity investments, providing strategic leadership of exit pathways, workouts, and portfolio direction across some of Wells Fargo&rsquo;s largest and most sophisticated affordable housing clients. This Executive Director role requires deep experience in exit strategies and workout scenarios, including leading the development, direction, and execution of exit plans for LIHTC and affordable housing assets. The ED will oversee complex disposition and workout decisions, guide partners through resolution pathways, and set the strategic approach to maximize outcomes for the portfolio.
In this role, you will:<ul><li>
Set portfolio-level exit and workout strategy; lead negotiation and execution of dispositions for LIHTC investments, partnering with senior leaders to align on strategic pathways and optimize outcomes.</li><li>
Independently manage a portfolio of complex LIHTC equity investments, serving as the primary point of contact for general partners and internal stakeholders.</li><li>
Monitor performance across construction, lease-up, and stabilized stages, directing market assessments, reviewing third-party inspections, conducting site visits, and identifying emerging risks.</li><li>
Lead risk governance for the portfolio, including surveillance for changes in risk ratings and delivering recommendations to credit partners and senior management.</li><li>
Analyze financial statements, tax returns/audits, and partnership documentation; review and underwrite general partner consent requests; and evaluate capital contribution and reserve withdrawal requests.</li><li>
Drive issue identification and execution of action plans for troubled investments, while championing asset-management process improvements and cross-functional resolutions.</li><li>
Provide executive leadership through coaching and mentoring talent, leading projects and teams, and collaborating with CRE partners and managers to resolve complex issues and achieve strategic goals.</li></ul>
Required Qualifications:<ul><li>
7+ years of Commercial Real Estate Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
7+ years of LIHTC experience across underwriting, portfolio/asset management, workouts, and dispositions, with strong knowledge of Section 42 and affordable housing fundamentals</li><li>
Proven experience negotiating Investor Limited Partner (ILP) exits and leading exit/workout strategies, including interpreting partnership agreements and executing disposition plans</li><li>
Manage, strategize and execute action plans to resolve troubled tax credit investments</li><li>
Advanced financial and tax analysis capabilities, with demonstrated ability to model exit economics and assess credit/portfolio impacts</li><li>
Proficiency with complex CRE and partnership documentation, including underwriting perm loan conversions and evaluating construction-stage transactions</li><li>
Executive-level communication and stakeholder management, with a track record of influencing cross-functional partners and senior leaders</li><li>
Leadership experience includes coaching, training, mentoring, and directing project teams in a fast-paced environment</li><li>
Strong analytical skills and advanced Excel proficiency, with exceptional attention to detail and sound judgment in complex situations</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Real Estate, Finance, Accounting or related field</li></ul> 
Job Expectations:<ul><li>
Ability to travel as needed</li><li>
Willingness to work on-site in accordance with current office requirements</li><li>
Ability to work additional hours as needed</li><li>
Visa sponsorship is not available</li><li>
This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.</li><li>
Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.</li></ul>
Pay Range: $200K - $250K
#LI-AD5</div>

Executive Director - Senior Lead CRE Portfolio Manager

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Must be trained and perform all the tasks and responsibilities of the Executive Specialist I. In addition, provides direction and supervision to the Executive Protection Specialists assigned to either the executive floors or an assignment in the area. This requires a detailed analysis of the situation and the development of a security action plan that both provides for a secure environment while allowing for the unimpeded management of the corporation. Takes on more complex projects and studies to ensure the safety of the executives and their environment. Manages financial aspects of the program and engages with and performs other aspects of executive protection analysis in support of the overall program. Assignments often require a high degree of analysis, development of a unique action plan, and implementation of that plan. Required to have a more expanded level of coordination with the top executives, their family members, other executives, and strategic partners to develop and advance the appropriate security environment.
This role is responsible for managing access control to executive spaces, ensuring a secure and protected environment for senior management, support staff, and client-related events. Core responsibilities include incident management and response, as well as comprehensive screening of all incoming mail and parcels.
The position also requires the development of action plans for transportation services and coordinating closely with local law enforcement and other security agencies to support ongoing protective operations.
Occasional travel may be required to support events involving the Management Team.
Candidates must be able to complete 2&ndash;3 days of Protective/Evasive Driving Training basic first aid and AED medical training.
Must be able to work either:<ul><li>
1st shift (1st shift hour/schedule; Monday &ndash; Fridays (occasional weekends) and work 6am-2pm</li></ul>
or<ul><li>
2nd shift (2nd shift hour/schedule; Monday &ndash; Fridays (occasional weekends)and work 1pm-9pm</li></ul>
Responsibilities:
<ul><li>Work across functional teams to ensure the safety and security of the senior management team, key stakeholders, and external business clientele.</li><li>
Provide safe and efficient transportation for senior leaders, maintaining a smooth, secure, and discreet travel experience.</li><li>
Monitor traffic patterns, potential risks, and alternative routes to minimize delays and reduce exposure to security threats.</li><li>
Ensure all vehicle movements prioritize safety, discretion, and a low profile.</li><li>
Regularly inspect assigned vehicles to ensure cleanliness, functionality, and operational readiness.</li><li>
Report and resolve maintenance issues promptly to avoid transportation disruptions.</li><li>
Ensure the safety and security of executive floors and other assigned locations, including off-site events.</li><li>
Maintain continuous situational awareness and implement proactive security measures as needed.</li><li>
Control access to Executive Floors according to established protocols, ensuring secure handling and distribution of all incoming mail, packages, and business-related assets.</li><li>
Prevent unauthorized access to secure areas by monitoring and enforcing access control procedures.</li><li>
Maintain a professional and secure environment for key stakeholders and visiting business clientele.</li><li>
Effectively monitor internal guests, third party visitors, and service providers on all Executive Floors.</li><li>
Provide emergency resources and real time assessments for major events, high level meetings, private functions, and business-related off-site locations.</li></ul>
Required Qualifications:
<ul><li>Must have 10+ years of experience with physical security, Law Enforcement, or military security employment.</li><li>
Must be able to complete 2-3 day Protective/Evasive driving training.</li><li>
Must be able to complete basic first aid and AED medical training.</li><li>
Must be capable of sitting/standing for long periods of time.</li><li>
Must have strong communications skills and ability to partner with key stakeholders both internally and externally to the bank.</li><li>
Experience in assessing risks, vulnerabilities, and threats through understanding of surveillance and counter surveillance.</li><li>
Be able to perform first aid and basic emergency life saving techniques when needed and maintains any related certifications.</li><li>
Experience in crisis response, workplace violence and other emergency events.</li><li>
Proven skills in working with Microsoft Office suite (Word, Excel, Outlook, PowerPoint).</li><li>
Must be able to work 1st shift (1st shift hour/schedule; Monday &ndash; Fridays (occasional weekends) and work 6am-2pm or 2nd shift (2nd shift hour/schedule; Monday &ndash; Fridays (occasional weekends) and work 1pm-9pm.</li></ul>
Skills:<ul><li>
Active Listening</li><li>
Adaptability</li><li>
Attention to Detail</li><li>
Crisis Management</li><li>
Executive Presence</li><li>
Critical Thinking</li><li>
Decision Making</li><li>
Prioritization</li><li>
Problem Solving</li><li>
Transportation Services Management</li><li>
Administrative Services</li><li>
Collaboration</li><li>
Customer and Client Focus</li><li>
Issue Management</li><li>
Written Communications</li></ul>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Executive Protection Specialist I -Boston, MA

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
 <div>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.

Reporting directly to the Chief Academic Officer, BILH/BIDMC, the Executive Director, Research Computing &amp; Informatics, provides strategic and operational leadership for research-focused IT services across the BILH system, with a primary emphasis on establishing, expanding, and sustaining a comprehensive High Performance Computing (HPC) program, AI/ML research capabilities and next generation cyber infrastructure for research. The Executive Director will partner closely with the BILH IT System Services Liaison for Research.

The Executive Director serves as a bridge between complex research IT capabilities and the academic community, with a demonstrated ability to communicate technical concepts, risks, and opportunities in clear, accessible terms to non-technical faculty, administrators, and senior leadership. This role partners closely with faculty, research leadership, academic units, and BILH IT System Services to enable data intensive, computational data, and AI-driven research across disciplines.
BILH is establishing a system-wide High-Performance Computing (HPC) Core enabled by a strategic grant from Dell Technologies. The Executive Director will lead the design, deployment, and operation of this enterprise HPC environment and ensure it delivers measurable impact across biomedical research, clinical trials, and AI-enabled healthcare.

This role is responsible for translating a major capital investment in advanced computing into a durable, secure, and investigator-focused capability. The Executive Director will bridge biomedical research, clinical informatics, AI governance, and enterprise IT, with an initial focus on AI-enhanced clinical trial recruitment and large-scale analysis of BILH-wide clinical and research data.

The position is foundational to BILH&rsquo;s strategy for data-powered precision medicine and will shape how computational resources are accessed, governed, and scaled across the system. 
The Executive Director serves as a key architect of the institution&rsquo;s research computational and AI research strategy, ensuring scalable, secure, and sustainable computing environments that enhance research competitiveness, attract external funding, and accelerate discovery by aligning capabilities with current and future research needs.

Job Description:

Key Responsibilities

Strategic Leadership &amp; Vision
<ul>
<li>Develop and lead a comprehensive strategy for research computing, HPC, and AI/ML platforms aligned with institutional research priorities and academic goals.</li>
<li>Translate institutional research priorities into computing capabilities supporting omics, imaging, clinical data analytics, simulation, and AI/ML workloads.</li>
<li>Establish a sustainable, scalable ecosystem for advanced computing and AI-enabled research, supporting modeling, simulation, data analytics, and machine learning workloads.</li>
<li>Advise the Chief Academic Officer and administrative leadership on trends, opportunities, and risks related to research IT, HPC, AI/ML, and cyberinfrastructure.</li>
<li>Integrate principles of responsible, ethical, and transparent AI into research computing strategy and operations.</li>
</ul>
HPC Core Leadership &amp; Delivery
<ul>
<li>Lead the implementation, operation, and continuous evolution of the HPC Core, ensuring enterprise-grade reliability, scalability, performance, and secure access.</li>
</ul><ul><li>Manage the HPC Core as a viable and sustainable service for the research community, balancing performance, access, and cost.</li>
<li>Establish governance, access models, service tiers, and support frameworks for shared HPC and AI/ML resources.</li>
<li>Promote best practices in research software engineering, reproducibility, workflow automation, and MLOps.</li>
</ul>
Clinical Trials &amp; AI Enablement
<ul>
<li>Drive early HPC and AI/ML use cases that strengthen clinical trial recruitment, including AI-enhanced cohort discovery and analytics.</li>
<li>Partner with clinical informatics and data teams to support large-scale querying and analysis of enterprise clinical datasets, including millions of patients, encounters, and clinical notes.</li>
<li>Ensure strict protection of PHI and regulated data through secure computing environments, governance controls, and compliance-aligned architectures.</li>
<li>Work closely with institutional AI/LLM governance bodies to ensure responsible, ethical, and compliant deployment of advanced analytics and AI workflows.</li>
</ul>
Research Engagement &amp; Enablement
<ul><li>Serve as the senior point of contact for investigators, core facilities, and translational research programs seeking advanced computational and AI-enabled support.</li>
</ul><ul><li>Ensure equitable access to HPC resources for early-stage investigators as well as large, data-intensive research programs.</li>
<li>Deliver early insights and demonstrable value from biomedical discovery and translational research use cases.</li>
<li>Support grant competitiveness by documenting HPC and AI/ML capabilities, advising on computational feasibility, and aligning infrastructure with sponsor expectations.</li>
<li>Establish and lead training and onboarding programs to enable effective researcher access and adoption of HPC and AI platforms.</li>
</ul>
Architecture, Operations &amp; Security
<ul>
<li>Oversee HPC and research computing architecture across on-premises, cloud, and hybrid environments, including GPU-accelerated systems.</li>
<li>Ensure enterprise-grade operations, including system monitoring, patching, lifecycle management, disaster recovery, performance tuning, and capacity planning.</li>
<li>Maintain close alignment with BILH IT System Services on facilities, power, cooling, networking, and physical and cyber security of high-value computing assets.</li>
<li>Promote best practices in research software engineering, reproducibility, workflow automation, and MLOps.</li>
<li>Oversee AI/ML research platforms, including data pipelines, model training and inference environments, high-performance storage, and research software ecosystems.</li>
<li>Establish governance, access models, service tiers, and support frameworks for shared HPC and AI/ML resources.</li>
<li>Promote best practices in research software engineering, reproducibility, workflow automation, and MLOps.</li>
</ul>
Governance, Strategy &amp; Partnerships
<ul>
<li>Contribute to institutional governance related to research computing, data science, and AI strategy.</li>
<li>Advise senior academic, research, and clinical leadership on trends, risks, and investment opportunities in HPC, AI/ML, and cyberinfrastructure.</li>
<li>Represent the institution in external initiatives and partnerships, including regional and national efforts such as the Massachusetts AI Hub.</li>
<li>Engage industry partners and vendors in ways that accelerate research while protecting patient data, institutional interests, and academic independence.</li>
</ul>
Financial &amp; Team Management
<ul>
<li>Manage HPC operating and capital budgets, vendor relationships, refresh cycles, and long-term capacity planning.</li>
<li>Implement transparent usage, allocation, and cost models that balance sustainability with broad and equitable access.</li>
<li>Build, mentor, and lead a multidisciplinary HPC and research computing team spanning infrastructure, storage, security, and investigator-facing support.</li>
<li>Foster a culture of collaboration, service excellence, and continuous learning.</li>
<li>Oversee AI/ML research platforms, including data pipelines, model training and inference environments, high-performance storage, and research software ecosystems.</li>
<li>Establish governance, access models, service tiers, and support frameworks for shared HPC and AI/ML resources.</li>
</ul>
Required Qualifications
<ul>
<li>Advanced degree (PhD, MD, or equivalent experience) in a computational, biomedical, engineering, data science, or other data-intensive discipline.</li>
<li>Leadership experience directing high-performance or large-scale research computing in an academic medical center or comparable environment.</li>
<li>Demonstrated experience supporting data-intensive biomedical and clinical research and working directly with investigators.</li>
<li>Strong understanding of secure computing environments for sensitive, regulated, or clinical data (e.g., PHI).</li>
<li>Proven ability to communicate complex technical concepts clearly and effectively to non-technical faculty, clinical leaders, and executive stakeholders.</li>
<li>Demonstrated success leading cross-functional teams and complex, enterprise-scale initiatives.</li>
</ul>
Desirable Qualifications
<ul>
<li>Direct experience of biomedical research activities.</li>
<li>Direct experience with AI/ML or LLM-based systems applied to clinical or translational research.</li>
<li>Experience integrating research computing platforms with EMR-adjacent or clinical data systems.</li>
<li>Track record of contributing to institutional infrastructure strategy or large-scale research initiatives.</li>
<li>Familiarity with governance models for AI, data access, and enterprise research computing.</li>
</ul>
The Executive Director must be able to:

<ul><li>Convert Dell&rsquo;s in-kind investment into real scientific and clinical impact.</li>
<li>Navigate the boundary between research computing and clinical data without compromising security or trust.</li>
<li>Deliver early wins in biomedical research, clinical trial recruitment and AI-enabled analytics while building a long-term, scalable platform.</li></ul> 


Pay Range:
$225,000.00 USD &ndash; $295,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

<h2 class="jobSectionHeader">As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</h2>

<h2 class="jobSectionHeader">More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>

<h2 class="jobSectionHeader">Equal Opportunity Employer/Veterans/Disabled</h2></div>
 <div><h3 class="jobSectionHeader">Job details</h3>
<ul><li><div>Employment: Full-time</div></li>
<li><div>Hours/Week: 40</div></li>
<li><div>Shift: Day</div></li>
<li><div>Category: General Information Technology</div></li>
<li><div>Pay Range: $225,000.00 USD - $295,000.00 USD</div></li>
<li><div>FLSA: Exempt</div></li>
<li><div>Req ID: JR92242</div></li></ul></div>

Executive Director, Research Computing and Informatics

Human Agency

<div>
 
 Location:
 
 US or Canada
 
 
 
 Type:
 
 US Applicants - Full-Time; Canadian Applicants - Independent Contractor
 
 
 
 About Human Agency
 
 
 
 We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.
 
 
 We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.
 
 
 Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.
 
 
 Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.
 
 
 We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.
 
 
 And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.
 
 
 
 The Opportunity
 
 
 
 We are seeking an exceptional Chief of Staff for our Managing Director of AI&mdash;someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.
 
 
 This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic &amp; Executive Leadership
 
 
 
 <ul>
 <li>
 Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
 </li>
 <li>
 Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
 </li>
 <li>
 Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
 </li>
 <li>
 Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
 </li>
 <li>
 Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
 </li>
 <li>
 Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership
 
 
 </li>
 </ul>
 
 AI Process Design &amp; Automated Engines
 
 
 
 <ul>
 <li>
 Design and build AI-powered systems that operate independently with minimal ongoing intervention&mdash;automated engines that scale beyond individual engagements
 </li>
 <li>
 Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
 </li>
 <li>
 Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
 </li>
 <li>
 Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
 </li>
 <li>
 Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
 </li>
 <li>
 Document patterns and best practices that can be deployed at scale
 
 
 </li>
 </ul>
 
 Client Service Delivery &amp; Organizational Rollouts
 
 
 
 <ul>
 <li>
 Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
 </li>
 <li>
 Lead company-wide and client-wide AI adoption initiatives&mdash;managing stakeholder alignment, training, governance, and measurement across entire organizations
 </li>
 <li>
 Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
 </li>
 <li>
 Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
 </li>
 <li>
 Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
 </li>
 <li>
 Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI
 
 
 </li>
 </ul>
 
 Quality, Governance &amp; Evaluation
 
 
 
 <ul>
 <li>
 Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
 </li>
 <li>
 Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
 </li>
 <li>
 Build governance frameworks that enable responsible, scalable AI adoption across organizations
 </li>
 <li>
 Implement monitoring systems that track performance, usage, and business impact
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Enablement
 
 
 
 <ul>
 <li>
 Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
 </li>
 <li>
 Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
 </li>
 <li>
 Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
 </li>
 <li>
 Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption
 
 
 </li>
 </ul>
 
 Operations &amp; Project Management
 
 
 
 <ul>
 <li>
 Design and continuously improve the operating system for AI work: intake &rarr; triage &rarr; prioritization &rarr; delivery &rarr; QA &rarr; launch &rarr; measurement
 </li>
 <li>
 Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
 </li>
 <li>
 Budget &amp; scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
 </li>
 <li>
 Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences
 
 
 </li>
 </ul>
 
 Communications &amp; Reporting
 
 
 
 <ul>
 <li>
 Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
 </li>
 <li>
 Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
 </li>
 <li>
 Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 
 Experience &amp; Skills
 
 
 
 <ul>
 <li>
 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
 </li>
 <li>
 Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
 </li>
 <li>
 Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
 </li>
 <li>
 Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
 </li>
 <li>
 Proven ability to design repeatable processes and systems that scale beyond individual projects
 </li>
 <li>
 Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
 </li>
 <li>
 High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
 </li>
 <li>
 Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
 </li>
 <li>
 Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development
 
 
 </li>
 </ul>
 
 Mindset &amp; Traits
 
 
 
 <ul>
 <li>
 Builder and operator: You design systems that work without constant oversight, not just execute tasks
 </li>
 <li>
 Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
 </li>
 <li>
 AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
 </li>
 <li>
 Mission-driven; systems thinker with bias for action
 </li>
 <li>
 Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
 </li>
 <li>
 Calm under pressure with excellent judgment about when to escalate vs. solve independently
 </li>
 <li>
 Able to hold strategic context while driving tactical execution across multiple concurrent engagements
 </li>
 <li>
 Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
 </li>
 <li>
 Comfortable operating in ambiguity and creating structure where none exists
 
 
 </li>
 </ul>
 
 Considerations
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
 </li>
 <li>
 
 Ethics:
 
 Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
 </li>
 <li>
 
 Travel:
 
 Regular (20&ndash;40%) for client activities, organizational rollouts, and events
 </li>
 <li>
 
 Location:
 
 Remote-friendly with preference for candidates in major tech hubs
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.
 
 
 
 Why Join Human Agency
 
 
 
 Join a team of thinkers and builders creating meaningful impact across sectors&mdash;with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.
 
 
 
 Equal Opportunity Commitment
 
 
 
 Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.
</div>

Chief of Staff to the Managing Director of AI

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