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client care specialist

City National Bank of Florida

<div>
 
 About Us
 
 
 
 Think BIG. Achieve More.
 
 
 At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We&rsquo;re entrepreneurs at heart&mdash;growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!
 
 
 
 Overview
 
 
 
 The Client Support department consists of of two primary operating units: Call Center, Banking Center Support (5410), Cash Services, and Total Bank (Online only). Each unit has defined operational responsibilities that are performed in accordance with the Bank's established policies and procedures.
 
 
 The Client Support Specialist is responsible for providing service and operational support to internal and external clients through inbound and outbound calls. Tasks involve operational, procedural, and application-related matters and are performed in alignment with departmental guidelines.
 
 
 This is a task-driven position that requires adaptability, attention to detail, and the ability to perform repetitive and time-sensitive duties in a fast-paced environment. Some independent judgment may be applied within a clearly defined scope of responsibility, and work is performed under supervision and according to standard procedures.
 
 
 The role includes cross-training across the operational units within the Client Support department to promote flexibility and ensure consistent support coverage.
 
 
 
 Principal Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Answers inbound and places outbound calls, taking appropriate action on each interaction, including addressing client questions, concerns, or issues related to products and services.
 </li>
 <li>
 Delivers consistent client service and support via telephone, email, or in person, with a focus on client satisfaction.
 </li>
 <li>
 Provides accurate responses by adhering to established policies, procedures, and regulatory requirements.
 </li>
 <li>
 Maintains adherence to quality assurance standards and participates in quality monitoring sessions as required.
 </li>
 <li>
 Offers detailed and accurate information about the bank&rsquo;s products, services, policies, and procedures.
 </li>
 <li>
 Identifies call trends or potentially suspicious activity and promptly notifies management and/or the Fraud Investigations Unit.
 </li>
 <li>
 Maintains working knowledge of digital banking applications, branch systems, and basic branch balancing processes.
 </li>
 <li>
 Meets performance targets, including key performance indicators (e.g., average handling time, first call resolution).
 </li>
 <li>
 Distinguishes between user error and technical issues; escalates concerns to management, system administrators, or Technical Services when appropriate.
 </li>
 <li>
 Ensures compliance with operational, regulatory, and security policies and procedures.
 </li>
 <li>
 Communicates effectively with other departments, supporting teamwork and accurate information sharing.
 </li>
 <li>
 Follows department scheduling guidelines; reports attendance or schedule discrepancies to the Supervisor in a timely manner.
 </li>
 <li>
 Provides policy and procedure guidance related to trusts, guardianships, estates, court orders, and powers of attorney; escalates inquiries beyond procedural scope to the Supervisor.
 </li>
 <li>
 Opens case tickets in Elevate and routes requests to appropriate departments as needed.
 </li>
 <li>
 Maintains proficiency in digital banking functions (e.g., Zelle, wires, etc.).
 </li>
 <li>
 Completes assigned special tasks or projects as requested.
 </li>
 <li>
 Stays current on, and adheres to, all bank and departmental policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 years of experience in client support, customer service, or operations
 </li>
 <li>
 Prior experience working in banking, bank operations, or a highly regulated industry is preferred but not required.
 </li>
 <li>
 Good verbal and written communication skills.
 </li>
 <li>
 Maintains a professional attitude and provides courteous customer service.
 </li>
 <li>
 Self-motivated and able to follow instructions.
 </li>
 <li>
 Basic knowledge of branch and digital banking software applications.
 </li>
 <li>
 Able to exercise sound judgment within clearly defined limits.
 </li>
 <li>
 Communicates effectively with team members and clients at various levels.
 </li>
 <li>
 Basic understanding of federal regulations related to AML, BSA, and OFAC.
 </li>
 <li>
 Keeps updated on regulatory changes relevant to the role.
 </li>
 <li>
 Able to work under pressure in a high call volume environment while maintaining service quality.
 </li>
 <li>
 Proficient with Microsoft Word, Outlook, and Excel.
 </li>
 <li>
 Follows oral and written instructions accurately.
 </li>
 <li>
 Adapts to changing situations and maintains a positive approach.
 </li>
 <li>
 Works effectively in a fast-paced setting and manages time well.
 </li>
 <li>
 Pays close attention to detail to ensure accuracy in all tasks.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or GED equivalent.
 </li>
 <li>
 An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.
 
 
 </li>
 </ul>
 Benefits &amp; Perks
 
 
 We offer a competitive benefits package designed to support your success:
 
 
 <ul>
 <li>
 Health Coverage: Medical, dental, and vision plans with employer contributions.
 </li>
 <li>
 Retirement Savings: 401(k) with matching.
 </li>
 <li>
 Paid Time Off &amp; Holidays: Generous PTO and paid holidays.
 </li>
 <li>
 Wellness Support: Access to mental health and financial wellness resources.
 
 
 </li>
 </ul>
 Visit our benefits page to learn more Benefits!
 
 
 Join City National Bank of Florida. The possibilities are endless.
 
 
 
 Special Information To Candidates
 
 
 
 City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.
</div>

Client Care Specialist

Atrium

<div>
 
 Client Overview
 
 
 
 Our client, a leading construction organization, is seeking an
 
 Accounts Payable Specialist
 
 on a contract-to-hire basis.
 
 
 
 Salary/Hourly Rate
 
 
 
 $22hr - $25hr
 
 
 
 Position Overview
 
 
 
 We are seeking a detail-oriented Accounts Payable Specialist to join our client's Finance team. This individual will be responsible for managing the full-cycle accounts payable process while also supporting general accounting functions, ensuring accuracy, efficiency, and compliance with company policies.
 
 
 
 Responsibilities Of The Accounts Payable Specialist
 
 
 
 <ul>
 <li>
 Process high-volume invoices, ensuring accuracy and proper coding to the general ledger.
 </li>
 <li>
 Manage the full-cycle accounts payable process, including invoice entry, approvals, and payments.
 </li>
 <li>
 Perform vendor statement reconciliations and resolve discrepancies in a timely manner.
 </li>
 <li>
 Maintain vendor records and ensure proper documentation (W-9s, contracts, etc.).
 </li>
 <li>
 Prepare and process weekly check runs, ACH, and wire payments.
 </li>
 <li>
 Assist with month-end close, including accruals and AP-related journal entries.
 </li>
 <li>
 Reconcile the AP subledger to the general ledger.
 </li>
 <li>
 Support audits by providing the requested documentation and reports.
 </li>
 <li>
 Assist with expense report processing and company credit card reconciliations.
 </li>
 <li>
 Collaborate cross-functionally with internal departments and external vendors.
 
 
 </li>
 </ul>
 
 Required Experience/Skills for the Accounts Payable Specialist:
 
 
 
 <ul>
 <li>
 2 - 5 years of experience in accounts payable and/or staff accounting.
 </li>
 <li>
 Strong understanding of AP processes and general accounting principles.
 </li>
 <li>
 Experience with ERP systems (e.g., QuickBooks, NetSuite, SAP, or similar).
 
 
 </li>
 </ul>
 
 Preferred Experience/Skills for the Accounts Payable Specialist:
 
 
 
 <ul>
 <li>
 Construction experience is preferred.
 
 
 </li>
 </ul>
 
 Education Requirements:
 
 
 
 <ul>
 <li>
 Associate's degree is required.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
 
 
 </li>
 </ul>
 By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .
 
 
 As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
 
 
 EOE/M/F/D/V/SO
 
 
 Position ID: 390177
</div>

Accounts Payable Specialist - 390177

US Department of Veterans Affairs

Registered Nurse - Quality Management Specialist

Community Health of South Florida

POSITION PURPOSE: 
 
The purpose of the Patient Financial Services Specialist is to ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from Data Processing. 
 
POSITION REQUIREMENTS / QUALIFICATIONS: 
 
Education/Experience:
 
A minimum of High School Diploma or GED Equivalent. ICD 9 Coding experience preferred. Experience with Patient Services. Must have knowledge of Medicaid / Medicare Insurance, collection and setup. 
 
Licensure / Certification:
 
Maintain current CPR certification from the American Heart Association. 
 
Skills / Ability:
 
Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm and have interviewing skills. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. 
 
POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION) 
 
Register new client on Intergy as per guidelines issued by Community Health of So. Florida. 
 
Researches files for previous enrollment in CHI computer system before creating a new medical record number. 
 
Re-new or update existing clients profiles as per guidelines issued by Community Health of South Florida. 
 
Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc. 
 
Attempt collection o Completes assigned task in a timely manner.f past due debts as clients request services from CHI. 
 
Check-in clients for needed medical services. 
 
Check-out clients upon receiving medical services. 
 
Process of patient payments. 
 
Review and balance out daily batches. 
 
Submit daily journal to assigned supervisor. 
 
Submit cash and copies of daily batches to the Accounting Department for deposit. 
 
Complete statistical data and submit daily. 
 
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc. 
 
Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read. 
 
Identifies patients who need a Learning Needs Assessment and gives them the form to complete. 
 
Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete. 
 
Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient. 
 
Attaches a completed new patient lab request form to the encounter form of every new patient. 
 
Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider. 
 
Verifies Medicare, Medicaid and all other insurance carriers. 
 
Performs daily balance closing and ensures that all procedures and payments are posted accurately. 
 
Performs cashier duties, collect patient funds for services and enters data into computer for payment received. 
 
Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&amp;E&rsquo;s and Payments). 
 
Use appropriate and correct telephone etiquette at all times. 
 
Participates in Continuing Educational In-services and Performance Improvement Activities. 
 
Reports to work on time and ready to work with minimal absenteeism. 
 
Completes &amp; Post all B&amp;E (billing and encounter) forms within the same of service. 
 
Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations. 
 
Performs other duties as assigned, including variable shifts if needed.

PATIENT FINANCIAL SERVICES SPECIALIST

ChenMed

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Coordinates and processes patient referrals to completion with precision, detail and accuracy.</li></ul>
Definition of completion:<ul><li>
Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.</li><li>
Orders have been approved (when needed).</li><li>
Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.</li><li>
Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).</li><li>
Completes orders with proper documentation on where patient is scheduled and how patient was notified.</li><li>
Referrals have been sent to specialist office &amp; confirmed receipt.</li><li>
Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.</li><li>
Enters all Inpatient and Outpatient elective procedures in HITS tool.</li><li>
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.</li><li>
Participates in Super Huddle and provides updates on high priority patients referrals.</li><li>
Addresses referral based phone calls for Primary Care Physicians panel.</li><li>
Completes and addresses phone messages within 24 hours of call.</li><li>
Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)</li><li>
Retrieves consultation notes from the consult tracking tool.</li><li>
Follows up on all Home Health and DME orders to ensure patient receives services ordered.</li><li>
Provide extraordinary customer service to all internal and external customers (including patients and other</li><li>
ChenMed Medical team members) at all times. Utilization of patient messaging tools.</li><li>
Performs other related duties as assigned.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.</li><li>
The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.</li><li>
Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.</li><li>
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.</li></ul>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Care Coordinator

Jackson Health System

<div>Clinical Informatics Specialist, 10 Yr EHR &amp; Info Sys Implement, Full Time, Days
Job Summary 
Clinical Informatics Specialist is responsible for coordination, development, implementation, evaluation, and maintenance of information systems as they relate to the nursing practice, physician's orders, clinical computer communications, and other information technology aspects of patient care. The goal is to integrate the clinical processes, information sciences and information technologies to meet the information needs of the clinical decision makers. 
 
Duties and Responsibilities: 
<ul><li>Assumes Responsibility for the coordination and management of clinical information systems as they relate to nursing practice, patient care, physician order entry, clinical computer communications and nursing informatics.</li><li>
Develops detailed project plans for assigned projects.</li><li>
Prioritizes and coordinates work plans for timely project completion.</li><li>
Monitors outcomes of activities.</li><li>
Produces weekly report of project status and cross-team impacts.</li><li>
Facilitates system design activities to match clinical workflow and process.</li><li>
Applies standards of practice (clinical policies, regulatory requirements, etc.) to system requirements and design.</li><li>
Leads project work groups and meetings.</li><li>
Oversees building and maintenance of various system parameter tables including clinical reference tables, clinical knowledge base, etc.</li><li>
Ensures adequate testing and validation of systems has occurred before any changes are submitted for move into production.</li><li>
Actively participates in training and on-site implementation activities as required to ensure successful start-up.</li><li>
Assists in the development of an operational management plan after initial start-up.</li><li>
Provides on-going recommendations for improvement and system management.</li><li>
Evaluates simple and complex processes to assure technical applications and operational requirements have been met and the resulting implications identified.</li><li>
Acts as a mentor to others.</li><li>
Acts as team leader in the implementation of major systems.</li><li>
Performs other related duties as assigned.</li><li>
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).</li></ul>
Experience<ul><li>
Generally requires 5 to 7 years of related experience.</li></ul>
Education<ul><li>
Bachelor's degree and graduate of an approved school of Professional Nursing, Medicine, a Physician Assistant Program or IT or any closely related degree preferred.</li></ul>
Skill 
<ul><li>Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.</li><li>
Ability to communicate effectively in both oral and written form.</li><li>
Ability to handle difficult and stressful situations with professional composure.</li><li>
Ability to understand and follow instructions.</li><li>
Ability to exercise sound and independent judgment Knowledge and skill in use of job appropriate technology and software applications.</li></ul> 

Credentials<ul><li>
Valid license or certification is required as needed, based on the job or specialty.</li></ul></div>

Clinical Informatics Specialist

MillerKnoll

<div>Why join us?
At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime &ndash; from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. 
 
Our purpose is design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Are you a creative professional with a passion for interior design and a proven track record in sales? Do you thrive in a client-facing environment where you can bring iconic modern design to life? If so, our Design Within Reach store is looking for you. 
 
What We Offer:<ul><li>
Competitive hourly base with uncapped commission on shipped items</li><li>
Performance-based bonus plan</li><li>
Medical, dental, and vision insurance
</li><li>Paid vacation, holidays, and parental leave
</li><li>Commuter benefit up to \$150/month
</li><li>401(k) with 4% company match
</li><li>Generous employee discounts
</li><li>Ongoing professional development opportunities
</li></ul>Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required) 
 
About the Role: 
As a Design Specialist, you&rsquo;ll blend your design sensibility with consultative selling skills to deliver exceptional client experiences. You&rsquo;ll represent legendary designers like Charles and Ray Eames and brands such as Herman Miller and Knoll, while building lasting relationships with clients and the local design community. You&rsquo;ll report directly to the General Manager and play a key role in driving the store&rsquo;s success. 
 
What You&rsquo;ll Do:<ul><li>
Drive sales by delivering personalized design consultations and solutions that meet client needs
</li><li>Build and maintain relationships with clients, trade professionals, and the local design community
</li><li>Meet and exceed sales performance goals, consistently achieving key performance indicators (KPIs) including revenue targets, conversion rates, and client retention metrics</li><li>
Leverage your design expertise to guide clients through product selection, space planning, and styling
</li><li>Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals
</li><li>Maintain visual merchandising standards and contribute to the overall aesthetic of the store
</li><li>Stay current on product knowledge, design trends, and industry developments through training and self-study
</li><li>Conduct in-home consultations and attend off-site meetings with trade clients as needed 
</li></ul>
 
What We&rsquo;re Looking for:<ul><li>
A design-savvy sales professional with a passion for modern interiors
</li><li>Experienced in retail sales, design consulting, or customer success (preferred)
</li><li>Background in interior design, architecture, or related field (preferred)</li><li>
Skilled in client needs assessment, problem-solving, and relationship building
</li><li>Proficient with Microsoft Office, and design tools (e.g., SketchUp, AutoCAD, or similar)
</li><li>Able to lift 20+ lbs and work in a fast-paced, team-oriented environment
</li></ul>Who We Hire? 
 
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.</div>

Design Specialist - Miami

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