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air logistics customer care specialist

Kuehne+Nagel

<div><div><div><div>It's more than a job</div></div>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.<div><div><div><div>
&lrm;</div>
</div><div>The Air Logistics Customer Care Specialist plays a critical role in delivering an exceptional customer experience every time a customer engages with Kuehne + Nagel. As a key member of our Customer Care Locations (CCLs), this specialist is responsible for direct customer interaction, proactive service, effective problem resolution, and diligent follow‑up. The role also collaborates closely with our sales teams and ensures that our Operational Care Centers (OCCs) receive complete and accurate information&mdash;both operational and system-related&mdash;so they can successfully execute on behalf of our customers.</div></div><div><div><div>
How you create impact</div>
</div><div><ul><li>Maintain real‑time visibility of customer transactions in AirLOG by updating route maps and adhering to the Airfreight 2.0 Tag methodology.</li><li>
Ensure all customer information is accurately integrated into our core operating systems by initiating Business Profile creations or updates, entering customer quotations into AirLOG/QTAir, and maintaining up‑to‑date Customer Wiki pages.</li><li>
Manage, prioritize, and respond to customer inquiries daily across multiple communication channels, ensuring timely and effective support.</li><li>
Monitor Shared Service Center (SSC) performance related to Customer Care processes to ensure service expectations are met.</li><li>
Partner with the Airfreight Process Manager to enhance SSC utilization and support automation initiatives that improve Customer Care workflows.</li><li>
Provide timely escalation support to the SSC when additional assistance is required for Customer Care processes.</li><li>
Collaborate with K+N Sales to develop customer‑specific work instructions and implement continuous improvement actions that strengthen overall customer relationships.</li><li>
Work closely with the Operational Care Centre (OCC) to uphold service commitments by analyzing Customer KPI reports and helping implement corrective and preventative actions.</li><li>
Partner with the Revenue Cost Centre to ensure accurate and timely billing by validating that all quotes, rates, and agreements align with financial requirements and support gross profit optimization.</li><li>
Complete Forwarding Sub Ledger closures for customer shipments in ACON, meeting all corporate standards for accuracy and timeliness.</li><li>
Receive and process final customer rate requests (via FreightNet or through the Pricing Team), ensuring seamless and compliant rate handling.</li></ul></div></div><div><div><div>
What we would like you to bring</div>
</div><div><ul><li><div>2+ years of experience in freight forwarding or 3PL environments, with strong knowledge of Airfreight rules, regulations, and industry best practices.</div></li><li>
Proficient in the Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and related productivity tools.</li><li><div>
Demonstrated ability to support both customers and internal stakeholders, ensuring service excellence and high satisfaction.</div></li><li><div>
Proactive self‑starter who exercises strong judgment and knows when to independently drive actions or escalate appropriately.</div></li><li><div>
Results‑oriented, consistently striving to meet and exceed performance expectations.</div></li><li><div>
Exceptional time management, prioritization, and follow‑up capabilities in a fast‑paced environment.</div></li><li><div>
Outstanding organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.</div></li><li><div>
Active listener and clear communicator, able to convey information effectively across diverse audiences.</div></li><li><div>
Strong critical thinking and decision‑making abilities, with sound judgment in complex or time‑sensitive situations.</div></li></ul> 
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.</div></div><div><div><div>
What's in it for you</div>
</div><div>At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 
Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.</div></div></div><div><div>
Who we are</div></div>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</div>
<div>EEO Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (&ldquo;EEO&rdquo;) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. 
 
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. 
 
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
</div><div>Contact
 Kuehne+Nagel Recruitment Team
 -</div></div>

Air Logistics Customer Care Specialist

<div><div><div>If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job area: Freight Forwarding
</div></div></div></div><div><div><div><div>FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. 

DSV - Global transport and logistics 
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com 


Location: USA - Miami, 12430 NW 25th St

Division: Air &amp; Sea 
Job Posting Title: Operations Assistant, Air Export - 110762 
Time Type: Full Time 


Operations Assistant, Air Export 


As an Operations Assistant, you will be responsible for supporting the day-to-day operations of the transportation and logistics team. You will assist in coordinating with various internal and external stakeholders to ensure timely and accurate movement of freight, as well as maintaining accurate and up-to-date records and reports. 


Duties and Responsibilities
<ul>
<li>Assist in coordinating transportation and logistics operations, including documentation, booking, and delivery.</li>
<li>Liaise with customers, carriers, and freight forwarders to ensure smooth movement of freight.</li>
<li>Coordinate with internal teams, such as sales and customer service, to ensure customer satisfaction and timely delivery of shipments.</li>
<li>Assist in maintaining accurate and up-to-date records related to shipments, customer information, and other operational data.</li>
<li>Respond to customer inquiries and resolve any issues or concerns related to operations.</li>
<li>Prepare and submit reports to management as needed.</li>
<li>Ensure compliance with company policies and procedures.</li>
<li>Other duties as assigned by the supervisor.</li></ul> 


Educational background / Work experience
<ul>
<li>Associate's or Bachelor's degree in a relevant field such as business, logistics, or transportation preferred.</li>
<li>Minimum of 1 year of experience in transportation and logistics operations or a related field.</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong attention to detail and organizational skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to work in a fast-paced environment and manage multiple priorities.</li>
<li>Customer service-oriented mindset.</li>
<li>Proficiency in Microsoft Office, particularly Excel and Word.</li>
<li>Familiarity with transportation management systems.</li></ul> 


Preferred Qualifications
<ul>
<li>Understanding of logistics and supply chain operations.</li>
<li>Experience working in a team environment.</li>
<li>Knowledge of international trade regulations and customs procedures.</li></ul> 


Language skills
<ul>
<li>Fluent in English (oral and written)</li></ul> 


 Computer Literacy
<ul>
<li>Proficiency in Microsoft Office, particularly Excel and Word.</li>
<li>Experience working with transportation management systems.</li></ul> 


At Will Employment

DSV Air &amp; Sea Inc. employees are hired for an undefined period of time as &ldquo;at will&rdquo; employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. 
For this position, the expected base pay is: $20.75 - $27.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. 


DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. 


DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. 


DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV &ndash; Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.

Start here. Go anywhere

Visit dsv.com</div></div></div></div></div>

Operations Assistant, Air Export

<div><div><div>If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job area: Account Management
</div></div></div></div><div><div><div><div>FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. 

DSV - Global transport and logistics 
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Miami, 12430 NW 25th St

Division: Air &amp; Sea 
Job Posting Title: Operational Key Account Manager (Multi-lingual) - 110448 
Time Type: Full Time 


Multi-Lingual Operational Key Account Manager (OKAM) 

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. 


Key Responsibilities
<ul>
<li>Account Management</li>
</ul><ul><li><div><ul><li>Act as primary contact for key accounts as defined by branch- and regional management</li>
<li>Penetrate customer&rsquo;s organization to identify and build relationships at all levels</li>
<li>Work across DSV&rsquo;s network and divisions to maintain and grow share of wallet</li>
<li>Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes</li>
</ul></div></li></ul><ul><li><ul><li>Provide clients with market insights to best predict and maneuver market challenges</li>
</ul></li></ul><ul><li><div><ul><li>Create, maintain and update SOPs</li>
<li>Lead client onboarding and implementation</li></ul></div></li> 
</ul>
<ul><li>Operational Execution</li>
</ul><ul><li><div><ul><li>Oversee day-to-day operational activities, identify risks, pain points and service gaps</li>
<li>Lead any and all collaboration efforts across internal stakeholders involved with the client</li>
<li>Head up and respond to spot quote requests identify upselling opportunities</li>
<li>Ensure data quality KPIs are met including timeliness and billing days</li>
<li>Achieve and maintain acceptable AR rating</li></ul></div></li> 
</ul>
<ul><li>Performance Review</li>
</ul><ul><li><div><ul><li>Monitor, analyze and action customer performance according to committed volumes</li>
<li>Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement</li>
<li>Ensure client reporting requirements are met</li>
<li>Conduct effective client business reviews on scheduled cadence and own any follow up items</li></ul></div></li> 
</ul>
<ul><li>Strategic Focus</li>
</ul><ul><li><div><ul><li>Facilitate/support contract and rate negotiations</li>
<li>Identify new opportunities and structure deal teams to execute the opportunity to a win</li>
<li>Develop account plans and action outlined satisfaction, threats and development opportunities</li>
<li>Create and deploy bespoke logistics solutions according to client needs. Challenge the norm</li>
<li>Determine necessity and feasibility of EDI and other tech solutions that will support eBooking</li>
<li>Analyze volume- and workflows to optimize productivity and uncover cost savings for client</li>
<li>Manage rate optimization and yield management</li></ul></div></li> 
</ul>
<ul><li>Travel as necessary</li></ul> 


Educational background / Work experience
<ul>
<li>Bachelor's degree in business, logistics, supply chain management, or a related field is preferred</li>
<li>5+ years of experience in key account management in the transportation and logistics industry is preferred</li>
<li>Experience with supply chain management, transportation, warehousing, and distribution</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong communication and interpersonal skills</li>
<li>Excellent problem-solving and decision-making skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong organizational and time management skills</li>
<li>Knowledge of transportation and logistics industry trends and best practices</li>
<li>Proficient in Microsoft Office Suite and other relevant software</li></ul> 


Function / Market &amp; Industry Knowledge / Business Acumen / Processes 


Supervisory Responsibilities (if any)
<ul>
<li>May oversee the work of other account managers or support staff</li></ul> 


Preferred Qualifications
<ul>
<li>Master's degree in business, logistics, supply chain management, or a related field</li>
<li>Experience with international logistics and customs regulations</li>
<li>Experience with sales and business development</li></ul> 


Language skills
<ul>
<li>Fluent in English (written and spoken)</li>
<li>Fluent in Spanish (written and spoken)</li>
<li>Fluent in Portuguese (written and spoken)</li></ul> 


Computer Literacy
<ul>
<li>Proficient in Microsoft Office Suite and other relevant software</li>
<li>Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.</li></ul> 


At Will Employment

DSV Air &amp; Sea Inc. employees are hired for an undefined period of time as &ldquo;at will&rdquo; employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. 
For this position, the expected base pay is: $71,000 - $106,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. 


DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. 


DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. 


DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV &ndash; Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.

Start here. Go anywhere

Visit dsv.com</div></div></div></div></div>

Operational Key Account Manager (Multi-lingual)

Confidential Logistics Supply Chain

<div>
 
 
 Position Summary
 
 
 
 The Operations Logistics Coordinator position tracks, traces, and maintains status of Expedited and Next Flight Out (NFO) shipments via air and domestic transport. This role is responsible for providing customer-specific updates, including import, and domestic transactions, including processes from shipment RFQ to final delivery. Shift coverage can include days, afternoons, evenings, weekends, and holidays.
 
 
 
 
 
 
 Essential Duties and Responsibilities
 
 
 <ul>
 <li>
 Communicate with carriers and origin and destination location agents regarding shipment status, special handling, and delivery processes.
 </li>
 <li>
 Communicate with customs to ensure clearance is obtained.
 </li>
 <li>
 Monitor and manage shipments until completion. Keep customers appraised to the export/import/and domestic details of transactions in accordance with SOP&rsquo;s.
 </li>
 <li>
 Ensure accuracy and completeness throughout the process, utilizing both internal and external resources.
 </li>
 <li>
 Timely communication with customers, offices, overseas and domestic providers to maintain relationships.
 </li>
 <li>
 Updates, develops, and maintains the standard operating procedure (SOP) for customer(s) assigned to them and ensures all team members are apprised of any applicable changes.
 </li>
 <li>
 Provides overall management of new and existing portfolios and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects.
 </li>
 <li>
 Serves as an advisor and customer advocate and is responsible for resolving issues and proper customer positioning on all issues pertaining to delivering customer satisfaction.
 </li>
 <li>
 Keeps customers appraised to the export/import/and domestic details of transactions in accordance with SOP, SLA, and any other agreed to terms and conditions.
 </li>
 <li>
 Ensures accuracy and completeness of all documentation in compliance with TSA and Ace Quality Assurance Standards SOPs.
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in logistics, supply chain management, international business, or similar required; and
 </li>
 <li>
 1-5 years of proven logistics operations experience with a preference for freight forwarding experience; operate and quote shipments
 </li>
 <li>
 Must possess excellent customer service skills with the ability to build great working relationships
 </li>
 <li>
 Must have strong organizational and time management skills
 </li>
 <li>
 Strong critical thinking and problem-solving skills
 </li>
 </ul>
 
 
 
 
 The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
 
 
 
 
 
 
 Core Competencies and Values
 
 
 <ul>
 <li>
 Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
 </li>
 <li>
 Demonstrates ability to comply with our Core Competencies: Accountability &amp; Responsibility, Collaboration &amp; Teamwork, Communication, Customer Focus, Problem Solving &amp; Decision Making.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 We offer its employees a generous Employee Benefits Package including:
 
 <ul>
 <li>
 Competitive Wages.
 </li>
 <li>
 Fully paid medical insurance for you and your family.
 </li>
 <li>
 We provide a 401k Plan with a generous contribution.
 </li>
 <li>
 Discretionary bonuses.
 </li>
 <li>
 And, much more!
 </li>
 </ul>
 
 
 
 
 All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
 
 
 We are committed to providing equal employment opportunities to all employees and applicants. We don't tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
 
 
 
</div>

Operations Associate - Air Freight

Crown Linen, LLC

GENERAL PURPOSE The Assistant Production Manager oversees performance, output, and safety during an assigned shift. This leadership role reports to the Production Manager and is critical in ensuring smooth, high-volume production in a clean, fast-paced environment. Crown Linen operates 365 days a year, so a flexible schedule including weekends and holidays is required. DUTIES AND RESPONSIBILITIES Support the Production Manager in overseeing laundry operations across all departments (receiving, sorting, washing, folding, and distribution) Support team leads and resolves workflow or personnel issues promptly Ensure compliance with housekeeping, quality control, safety, and sanitation standards Monitor and report on labor, productivity (PPOH), and cost metrics Assist in preparing reports: daily KPIs, labor reports, operating logs, and customer feedback Coordinate with Engineering to maintain and troubleshoot production equipment Train, coach, and support staff on production methods and safety procedures Participate in hiring, training, reviews, and disciplinary processes Support emergency responses and customer issues as needed Promote employee engagement, retention, and team development Assist in maintaining OSHA compliance and regulatory training Maintain expected PPOH (e.g., 130+) Support continuous improvement initiatives and implement process improvement initiatives using Lean or Six Sigma tools Build a high-performing, safety-conscious, and accountable team environment This position description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job. An individual must be able to perform all the duties and responsibilities listed in a fully competent manner to be considered successful in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities. QUALIFICATIONS Bachelor&rsquo;s degree in business, Operations, Logistics, or related field (or equivalent experience) 5+ years of supervisory experience, preferably in laundry, manufacturing, logistics, commercial, warehouse or distribution operations Strong understanding of production metrics (e.g. PPOH), cost control, and workflow optimization Experience in high-volume, time-sensitive environments (e.g. logistics, 3PL, commercial laundry, or manufacturing) Working knowledge of laundry equipment and washroom chemistry is a plus Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Bilingual English/Spanish preferred Strong organizational and multitasking skills Strong interpersonal and communication skills; team-builder with a hands-on leadership style Knowledge of OSHA and safety standards Familiarity with Lean Manufacturing, Six Sigma, or other process improvement methodologies Working knowledge of warehouse management systems (WMS) or production tracking tools l Experience working with industrial laundry or high-volume production equipment WORKING CONDITIONS AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY Inside work: protected from weather conditions FREQUENTLY OCCASIONALLY RARELY NEVER Outside work: no effective protection from weather FREQUENTLY OCCASIONALLY RARELY NEVER Both inside and outside work: activities occur both inside and outside an office enclosure FREQUENTLY OCCASIONALLY RARELY NEVER Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day FREQUENTLY OCCASIONALLY RARELY NEVER Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day FREQUENTLY OCCASIONALLY RARELY NEVER Noise: employees must shout to be heard over ambient noise level (hearing protection required) FREQUENTLY OCCASIONALLY RARELY NEVER Vibration: exposure to oscillating movements of extremities or whole body FREQUENTLY OCCASIONALLY RARELY NEVER Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc. FREQUENTLY OCCASIONALLY RARELY NEVER Terminal viewing: extended viewing of screens FREQUENTLY OCCASIONALLY RARELY NEVER Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc. FREQUENTLY OCCASIONALLY RARELY NEVER Oils: air and/or skin exposure to oils and other cutting fluids FREQUENTLY OCCASIONALLY RARELY NEVER Respirator: use of a respirator is required FREQUENTLY OCCASIONALLY RARELY NEVER Physical stamina: due to emergency or work load demands, subject to extended work hours requiring stamina beyond normal demands or levels FREQUENTLY OCCASIONALLY RARELY NEVER None: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical office or administrative environment) FREQUENTLY OCCASIONALLY RARELY NEVER ACTIVITY FUNCTION AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY Essential Non-Essential Rarely Occasionally Frequently Standing (on a hard surface) X X Walking X X Talking X X Hearing X X Seeing X X Pushing up to 50 lbs. X X Pulling up to 50 lbs. X X Lifting or carrying up to 50 lbs. X X Moving (continuous motion) X X Reasoning or solving problems X X Reading X X Writing X X Performing mathematical calculations X X Adhering to deadlines under pressure X X Learning or retaining technical information X X Interacting with customers or visitors X X

ASSISTANT PRODUCTION MANAGER

Equipaws Pet Services

<div>
 
 
 Equipaws Pet Services
 
 
 is a local, woman-owned pet sitting and dog walking company that has been helping pets and their families live their best lives since 2011. We take pride in providing exceptional care for pet parents and their furry family members.
 
 
 We are currently looking for
 
 Pet Care Specialists (Dog Walker/Pet Sitter)
 
 to join our team of pet-loving individuals. This is an opportunity to thrive in an independent work environment, enjoy fresh air, exercise, walking, and spend your time improving the lives of dogs and cats, while earning a living.
 
 
 
 Positions Available
 
 
 
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 Dog Walker - providing safe and attentive private walks for our furry friends.
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 Pet Sitter - providing detail-oriented services for our furry and feathered friends.
 
 
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 </ul>
 
 Location/Schedule:
 
 
 
 <ul>
 <li>
 We are currently hiring in Coconut Grove and the surrounding areas.
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 Dog walking normally is from 10 AM - 4 PM, Monday - Friday.
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 Pet sitting normally is from 7 - 9 AM and 5 PM - 10:30 PM (Although we visit pets all day) Monday - Sunday.
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 Equipaws Pet Services provided year-round care from Brickell to the Palmetto Bay areas
 
 
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 </ul>
 
 Welcome to the exciting world of pet care, where you get to professionally care for Miami's pets!
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Dive into the fulfilling experience of professionally caring for the cherished pets in your neighborhood and surrounding areas
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 We design the schedules so that travel time is limited to about 20 minutes or less between visits.
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 For our canine friends, take the pups out for a stroll, provide fresh water, and, if pet parents request it, provide a treat, meal, or medication. It's all about turning walks into tail-wagging adventures!
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 For our feline friends, engage in playful interactions, tidy up the litter box, refresh their water, and share treats, food, or medication when instructed.
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 Cater to the diverse needs of vacation clients, becoming the caretaker of not only their beloved animals but also their homes. From managing trash to picking up mail, you play a crucial role in maintaining peace of mind.
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 Capture the details of your pet care experiences by sharing a journal filled with photos which the pet parent receives after each visit.
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 Let your passion for dogs, cats, and all things fuzzy shine through that's what we look for in every amazing applicant.
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 Rest easy knowing you have the full support of our fantastic management team. Always reach out with any questions. We're here for you!
 
 
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 </ul>
 
 Benefits Of Working For Equipaws Pet Services
 
 
 
 <ul>
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 Plenty of puppy and dog playtime, cuddle time, and purrs!
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 Competitive pay and Workload Flexibility, Bonus pay for working holidays! You earn 100% of your tips.
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 You would be a W-2 employee, not an independent contractor, so we provide direct deposit and pay employer taxes.
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 Liability insurance, bonding and workman's compensation are provided by Equipaws Pet Services.
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 Mobile Data reimbursement
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 All tools and materials provided (waste bags, treats, equipment, etc)
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 Equipaws Pet Services branded uniforms.
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 Work within a 7 mile radius of home.
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 Free Paid Pet CPR and First Aid Training.
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 Continuous training including Leash Walking, Behavioral, etc.
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 Discounts on personal pet care services.
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 Contests, prizes, and social events!
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 Promotion opportunities for dedicated and motivated employees
 
 
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 </ul>
 
 Qualifications of our ideal Pet Care Specialist at Equipaws Pet Services:
 
 
 
 <ul>
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 Excellent pet handling skills and intuition.
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 You must be comfortable working with dogs of varying sizes and breeds.
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 Dependability and trustworthiness, strong time management skills.
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 Excellent customer service and communication skills, able to remain professional and courteous with clients at all times.
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 Comfortable and adept at getting around the city safely.
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 Able to work through all seasons and weather that Miami has to offer! Pets need to be taken care of in all types of weather, including rainy and hot summer days.
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 Dedication to keeping oneself and our clients safe &amp; healthy. Be available for weekends and holidays (we work when our clients play). Holiday work is required.
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 Our dog walkers must be 18 or over.
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 You must be able to pass a background check and be authorized to work in the U.S.
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 You need a car (with insurance), e-mail, and smartphone to work with us.
 
 
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 </ul>
 Please check us out on Instagram
 
 
 Our Google page will show you what our clients say about our work!
 
 
 This position is
 
 part-time to full time.
 
 While we are open to flexibility,
 
 this job requires a minimum nine-month commitment.
 
 Pet care experience is strongly preferred.
</div>

Pet Sitter / Dog Walker

Jackson Health System

<div>Organ Placement Clinical Coordinator, Transplant Donor Desk, Full Time, Nights 12 hour Shift
Jackson's Miami Transplant Institute
Department: Miami Transplant Institute (MTI)- Transplant Donor Desk
Address: 1801 NW 9th Avenue, Miami, Florida 33136
Shift Details: Full Time, Nights 12 hour shift
***Certified surgical technologist or foreign trained physician highly preferred and OR experience Highly preferred**
Why Jackson's Miami Transplant Institute:
The Miami Transplant Institute is the only center in Florida that performs all types of organ transplantsheart, lung, heart-lung, kidney, pancreas, kidney-pancreas, liver, intestinal, and multi-visceral transplants. Since opening in 1970, the Miami Transplant Institute has been dedicated to offering patients the best possible surgical, medical, and rehabilitation care. Miami Transplant Institute has been doing liver transplants for almost 50 years with more than 4,000 livers since 1988. We perform more than 125 liver transplants a year, one of the highest volumes in the country. Most importantly, our programs for both children and adults consistently rank among the nation's best in terms of patient outcomes.
Job Summary 
The Transplant Organ Placement and Preservation Coordinator is a professional trained in the evaluation of deceased donor organ offers, waitlist review and patient selection, donor-recipient matching, and all aspects of the coordination, planning, and follow-up on organ offers, procurement, and transplantation procedures. Also provides organ preservation support to surgeons during organ procurements outside of local donation service area (DSA). Ability to apply knowledge of the United Network for Organ Sharing (UNOS)/ Organ Procurement and Transplantation Network (OPTN), the Centers for Medicare and Medicaid Services (CMS) Condition of Participation (CoP) for Transplant Programs, and the Joint Commission governing organ donation and transplantation in the U.S. is required to ensure hospital and transplant program adherence to all regulations. 
 
Duties and Responsibilities: 
<ul><li>Receives all organ offers through the OPTN/UNOS Donor Net Online Portal.</li><li>
Requires disposition of organ offer to include an acceptance or turn down with refusal codes within 30 minutes of electronic offer.</li><li>
Reviews and interprets the organ match run to identify the appropriate FLJM recipients, identify when to select recipients from local versus national match-run, identify when offer must by-pass FLJM or when FLJM has secured local back-up.</li><li>
Understands and communicates effectively waiver information on each import organ, understanding the type of waiver and implications for payment of the organ. Presents critical aspects of the organ offers to the Transplant Surgeon focusing on donor history, hospital course, medications and major treatment interventions, laboratory review including serology, and blood type.</li><li>
Requires clarifying communication between the offering Organ Procurement Organization (OPO) and the OPTN to obtain complete clinical, psychosocial, infectious disease, laboratory, and logistical information on the organ donor and specific organ offer.</li><li>
Provides advance patient selection assistance to the transplant surgeon and assists in reviewing, screening, selecting, and recommending transplant candidates based on organ specific criteria.</li><li>
Coordinates the transplant event process which includes: patient hospital admission set up, clinical team notification to include surgery, OR, on-call resident, ICU Team, Blood Bank, transplant histology lab, Infectious Disease, etc.</li><li>
Coordinates start times of organ recovery and organ transplant.</li><li>
Detailed documentation of all communications and decisions are required on a case worksheet.</li><li>
Coordinates the recovery of the organ to include transportation logistics (ground and air), timing, and retrieval team selection including Surgeon, Preservationist, and Fellow.</li><li>
Provides guidance to the transplant team on donor-recipient matching criteria such as infectious disease screening, and other factors critical to the patient pre and peri-operative care plan.</li><li>
May also update Model of End Stage Liver Disease (MELD) scores, Lung Allocation Scores (LAS), heart, kidney, or other organ priority status online in UNet at the direction of the Transplant Coordinator/transplant physician.</li><li>
Attends the organ specific listing committee and / or waitlist management meeting to better familiarize themselves with patients toward the top of the organs transplant lists that will be presented with an organ offer.</li><li>
Reviews and distributes deceased donor cultures to the appropriate clinical care teams.</li><li>
Receive and triage all pre and post-transplant patient calls after hours, in consultation with Transplant Organ Placement Clinical Specialist (RN).</li><li>
Uses the OTTR database and MIRACLE as appropriate to document organ offers and acceptances.</li><li>
Insures pertinent data from transplant event are recorded accurately in the database.</li><li>
Responsible for coordinating the procurement surgical staff with the clinical recovery, preservation and transportation of organs to be used in clinical transplantation. Coordinates staff in the operating room for non-local procurements with clinical recovery and preservation of organs for transplantation, and undertakes extensive communications with transplant center, according to established guidelines Assesses organ function under preservation and preservation parameters and provides data to surgeon.</li><li>
Provides medical / technical assistance to the excising surgeon in the removal of organs and tissues.</li><li>
This assistance consists of exposure, hemostasis, and perfusion of the organs as they are procured.</li><li>
In addition, provides clinical guidance on organ preservation characteristics in terms of flush amounts, medicinal additives, to help ensure optimization of organ function in recipients.</li><li>
Retrieves blood / tissue specimens necessary for tissue typing and ensures timely delivery to the appropriate laboratory.</li><li>
Assists host OPO in the packaging of the organ(s) and transports according to protocol to recipient facility.</li><li>
This includes the retrieval of organs from the airport and transporting them to the operating room for cases that the organ is procured by a local surgeon and sent to JMH.</li><li>
Assists in the maintenance of preservation / perfusion laboratory including the maintenance of an adequate inventory and availability of all supplies and medications. Responsible and accountable for assigned procurement equipment and supplies.</li><li>
Participates in quality assessment and performance improvement activities including but not limited to data entry, data abstraction, data analysis, report compilation, QAPI Committee presentations, participation in improvement teams, and waitlist management.</li><li>
Accepts special project assignments related to transplant patient care, patient safety, data analysis, and quality improvement.</li><li>
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).</li><li>
Other duties as assigned.</li></ul>
Experience<ul><li>
Generally requires 1 to 3 years of related experience.</li><li>
OR experience is preferred.</li><li>
Experience as surgical recovery coordinator in OPO setting preferred.</li></ul>
Education<ul><li>
Associate's degree in related field is required.</li><li>
Certified surgical technologist or foreign trained physician highly preferred.</li></ul>
Skill 
<ul><li>Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.</li><li>
Ability to communicate effectively in both oral and written form.</li><li>
Ability to handle difficult and stressful situations with professional composure.</li><li>
Ability to understand and follow instructions.</li><li>
Ability to exercise sound and independent judgment Knowledge and skill in use of job appropriate technology and software applications.</li></ul>
Credentials 
<ul><li>Certified Transplant Preservationist (CTP) is preferred.</li><li>
American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.</li></ul>
Unit Specific Credential<ul><li>
Basic Life Support (BLS)</li></ul></div>

Organ Placement Clinical Coordinator, Transplant Donor Desk, Full Time, Nights 12 hour Shift

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