case manager

customer service representative Jobs in Tampa

customer service representative

information and referral coordinator Jobs in Tampa

information and referral coordinator

client educator i

Spectrio LLC

<div>Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal&rsquo;s &ldquo;Fast 50&rdquo; and &ldquo;Tampa Bay 200,&rdquo; as well as being honored 11 times on the Inc. 5000. Spectrio&rsquo;s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Primary Objective: 
The Customer Success Trainer at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the Customer Success Trainer is the customer&rsquo;s guide to effectively learning and implementing Spectrio services, communication, and processes.
Responsibilities include:<ul><li>
Facilitate group and one-on-one training sessions, including client retrainings, for small to mid-sized accounts across 1-3 core platforms.</li><li>
Present complex technical information to customers in a clear, non-technical manner.</li><li>
Support internal staff training on platform usage and updates.</li><li>
Manage client rollouts and coordinate successful platform installations.</li><li>
Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.</li><li>
Execute client communication for the onboarding lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).</li><li>
Serve as a primary contact for the Onboarding Team, responding to internal and external inquiries via phone and email.</li><li>
Provide technical and project support to assist clients with inquiries.</li><li>
Demonstrate strong comprehension and application of technical information to resolve issues.</li><li>
Identify and manage escalations, collaborating with the appropriate agent or manager to achieve a final resolution.</li><li>
Assist with general onboarding needs and escalate issues proactively to support client retention.</li><li>
Demonstrate basic problem-solving skills to address day-to-day challenges.</li><li>
Keep the supervisor updated on the status of all ongoing projects and critical issues.</li><li>
Utilize required platforms (e.g., NetSuite, Monday, Google Drive) and other directed tools to perform duties.</li><li>
Track work, cases, and time accurately in the appropriate platforms, and log daily time requirements.</li><li>
Follow all established processes and procedures meticulously.</li><li>
Commit to developing proficiency in one to three designated platforms.</li><li>
Be open to cross-training opportunities and proactively seek to learn additional platforms.</li><li>
Provide constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.</li><li>
Actively seek to improve personal skills and accept direction/feedback from team members.</li><li>
Perform any other ancillary duties as assigned.</li></ul>
Requirements: 
<ul><li>
Bachelor&rsquo;s degree preferred</li><li>
2+ years of related experience with computers and providing customer service</li><li>
Background in training, marketing or education preferred</li><li>
Sound technical knowledge</li><li>
Basic Windows computer-related skills are required</li><li>
Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred</li><li>
The ability to multitask effectively</li><li>
The ability to work independently and as part of a team</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to effectively prioritize and execute tasks and adapt to change</li><li>
Ability to work under pressure with interruptions and challenging deadlines</li><li>
Demonstrated aptitude and desire to learn new skills on the job</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer-service orientation with the ability to be courteous and helpful</li><li>
Excellent organizational and time management skills</li><li>
Superior communication skills and strong attention to detail</li><li>
Able to follow instructions and procedures, both verbal and written</li><li>
Fast learner of new processes and software tools</li><li>
Punctual, accountable, collaborative, and team-focused with a positive attitude</li><li>
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non- technical people</li><li>
Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment</li><li>
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations</li><li>
Ability to remain positive and seek solutions during stressful situations</li></ul>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.</div>

Client Educator I

B&I Contractors Inc.

<div>
 
 Description
 
 
 
 
 Are you looking to join Florida&rsquo;s fastest growing mechanical contracting team?
 
 
 
 B&amp;I Contractors, Inc., a proud four-time winner of the Great Place to Work certification, is seeking an experienced and dedicated
 
 Commercial HVAC Piping Quality Control
 
 to join our dynamic and expanding team.
 
 
 Why Choose B&amp;I Contractors, Inc.?
 
 
 <ul>
 <li>
 Industry Leader: As Florida&rsquo;s fastest growing mechanical contractor, we specialize in large-scale commercial projects.
 </li>
 <li>
 Continuous Development: Benefit from our NCCER-certified in-house and online training that equips you with the skills needed to advance in your career.
 </li>
 <li>
 Comprehensive Benefits: Enjoy employer-paid health insurance, accrued vacation, and sick time, along with a wellness reimbursement program to support your overall well-being.
 </li>
 <li>
 Retirement Benefits: We are a 100% employee-owned company with an ESOP. You can also participate in our 401(k) plan with company match and explore post-tax Roth IRA options to secure your financial future.
 </li>
 <li>
 Established Legacy: Join a team of over 1000 employees contributing to our success since 1960, with a proven track record of excellence in mechanical contracting.
 
 
 </li>
 </ul>
 
 General Description:
 
 
 
 The Commercial Pipefitter Quality Assurance (QA) Representative is responsible for implementing and maintaining the quality management system for commercial piping projects. This role ensures that all quality standards and procedures are met and maintained on-site, with a focus on mechanical piping systems as well as air side equipment. The QA Representative coordinates with project stakeholders to guarantee compliance with quality objectives and industry standards such as ASME, ASTM, and local code requirements.
 
 
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Control and distribute all quality documentation for assigned piping projects.
 </li>
 <li>
 Monitor and oversee all quality-related activities on the project, with a focus on plumbing and mechanical piping standards.
 </li>
 <li>
 Attend client quality management meetings and represent the project's QA interests.
 </li>
 <li>
 Prepare and maintain project-specific quality system documentation, including inspection and test plans (ITPs).
 </li>
 <li>
 Oversee the disposition and resolution of nonconformance reports (NCRs) or rolling completion lists (RCL&rsquo;s).
 </li>
 <li>
 Recommend and implement quality improvements based on field observations and audit findings in accordance with contract documents, plans, specs, and equipment manufacturers&rsquo; recommendations.
 </li>
 <li>
 Coordinate QA/QC activities with the Project Manager and Site Superintendent.
 </li>
 <li>
 Maintain quality-related communication with customer representatives and inspectors.
 </li>
 <li>
 Monitor and report statistical data related to quality performance and outcomes.
 </li>
 <li>
 Address and resolve customer complaints related to piping quality and installation.
 </li>
 <li>
 Archive all project documentation upon project completion in accordance with company procedures (ACC).
 </li>
 <li>
 Perform light administrative duties to support the Project Superintendent.
 </li>
 <li>
 Perform hands-on piping-related tasks at project sites as needed to verify installation quality and assist with inspections.
 
 
 </li>
 </ul>
 
 Competencies:
 
 
 
 <ul>
 <li>
 Strong collaboration and communication skills.
 </li>
 <li>
 Excellent organizational and problem-solving abilities.
 </li>
 <li>
 Effective time management and task prioritization.
 </li>
 <li>
 Proficiency in interpreting construction drawings and piping specifications.
 </li>
 <li>
 Ability to review and understand submittals for piping materials, valves, and equipment.
 </li>
 <li>
 Experience with Procore, ACC or similar construction management software.
 </li>
 <li>
 Proficiency in using iPads or tablets for field reporting and documentation.
 </li>
 <li>
 Ethical conduct and attention to detail.
 </li>
 <li>
 Computer literacy and familiarity with QA/QC reporting tools.
 
 
 </li>
 </ul>
 
 Physical Demands:
 
 
 
 This position requires the ability to lift and carry materials weighing up to 50 pounds on a frequent basis. The employee must be able to perform tasks involving physical labor, including lifting, pushing, pulling, and carrying materials, tools, or equipment. Manual material handling must be performed in accordance with OSHA safety standards and company policies to minimize risk of injury.
 
 
 Esta posici&oacute;n requiere la capacidad de levantar y transportar materiales de hasta 50 libras de manera frecuente. El empleado debe poder realizar tareas que involucren trabajo f&iacute;sico, incluyendo levantar, empujar, jalar y transportar materiales, herramientas o equipo. El manejo manual de materiales debe realizarse de acuerdo con los est&aacute;ndares de seguridad de OSHA y las pol&iacute;ticas de la compa&ntilde;&iacute;a para minimizar el riesgo de lesiones.
 
 
 
 Required Education and Experience:
 
 
 
 <ul>
 <li>
 8+ years of field experience in commercial piping systems.
 </li>
 <li>
 Proficiency in reading and interpreting blueprints, drawings, and piping specifications.
 </li>
 <li>
 Strong problem-solving skills, especially with layout and installation concepts.
 </li>
 <li>
 Proficiency in basic math and ability to perform relevant calculations.
 
 
 </li>
 </ul>
 #bandi1
 
 
 
 Equal Opportunity Employer
 
 
 
 B &amp; I Contractors, Inc. (&ldquo;B &amp; I&rdquo;) prohibits and will not tolerate discrimination based on any legally protected status, including, but not limited to, race, color, religion, national origin, gender (sex), disability, age, marital status or any other characteristic protected by law. It is the policy of B &amp; I to grant equal employment opportunity to all qualified persons in accordance with all applicable federal, state and any local laws governing non-discrimination in hiring, discipline, termination, promotion, compensation, training and allocation of benefits. If you believe you have been discriminated against, you are encouraged to follow the complaint procedure below. Employees making good faith reports of any kind of discrimination will not be retaliated against.
</div>

Commercial HVAC Piping Quality Control

IDEA Public Schools

<div>Description 
 
 
 
Role Mission: IDEA Academy teachers are responsible for ensuring that every IDEA student masters the academic and social skills necessary to succeed in college, while also embodying IDEA&rsquo;s values daily. 
IDEA Academy teachers set ambitious goals for student achievement and invest students and families in accomplishing them; create a powerful learning environment; plan and deliver purposeful, rigorous instruction; assess for mastery and track student progress toward goals; analyze data to intervene and adjust instruction; and seek excellence as an educator and an IDEA team member. Academy core subjects are state assessed in grades 3rd, 4th, 5th grades. 
What We Offer 
Compensation:
<ul><li>The starting teacher salary for 0 years of experience is $52,000. This role is eligible for various stipends based on certifications, credentials, and campus leadership ranging from $500-$4,000 each. We also offer additional performance-based compensation. For more information about our compensation and total rewards, visit our compensation and benefits page.</li><li>
Additional hourly compensation is provided for after-school tutoring or Saturday school as assigned.</li></ul> 
Other Benefits:
We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include: 
<ul><li>
Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.</li><li>
Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.</li><li>
Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.</li></ul> 
Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable. 
What You Bring - Competencies 
Qualifications:<ul><li>
High level of content-area proficiency as evidenced by teaching certification, field of study, or work-experience (strongly preferred)</li><li>
Education: Bachelor&rsquo;s Degree from an accredited four-year educational institution (required)</li><li>
Experience: Experience in a K-12 classroom setting (strongly preferred)
</li><li>Licenses or Certifications: Holding or willing to pursue a Florida educator certification required
<ul><li>IDEA operates a certification program for non-certified IDEA teachers to gain certification while teaching</li></ul></li></ul>
Knowledge and Skills:<ul><li>
Knowledge of core academic subject assigned and ability to pass an IDEA content assessment</li><li>
Knowledge of curriculum and instruction</li><li>
Ability to instruct students and manage student behavior</li><li>
Strong organizational, communication, and interpersonal skills</li><li>
Ability to adjust and adapt to a multitude of situations in the school environment</li></ul>
What You&rsquo;ll Do - Accountabilities 
Responsibilities:
<ul><li>Implement state learning standards and IDEA curricula and assessments to meet ambitious academic expectations
</li><li>Submit weekly lesson plans two weeks in advance for feedback</li><li>
Implement formal and informal assessments to track each individual student&rsquo;s progress and learning needs, adjust lesson plans accordingly and update gradebook weekly</li><li>
Communicate students&rsquo; progress with student and family on a weekly basis</li><li>
Effective facilitation and personal use of technology as a communication and educational tool to improve student achievement and manage work related tasks.</li><li>
Implement a clear and consistent behavior management system that aligns to campus- wide initiatives while developing students&rsquo; character and sense of community in the classroom</li><li>
Help shape and develop a school wide culture that fosters a productive and enthusiastic learning environment for each student</li><li>
Establish and maintain a cooperative working relationship with students and families based on trust, understanding and respect for the communities in which they identify.
</li><li>Host necessary tutoring sessions to meet all students&rsquo; needs</li><li>
Participate in weekly manager check-ins, grade-level meetings, before and after-school duties, and school wide meetings and functions</li><li>
Engage in summer and year-long district, school and personal learning and development</li><li>
Minimum of 40+ hours spent at school per week</li><li>
Additional responsibilities may include: after-school tutoring or Saturday school and are based on the needs of our scholars</li></ul> 
We look for Team and Family who embody the following values and characteristics:<ul><li>
Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
</li><li>Has demonstrated effective outcomes and results, and wants to be held accountable for them</li><li>
Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly</li><li>
Works with urgency and purpose to drive student outcomes</li><li>
Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change</li><li>
Seeks and responds well to feedback, which is shared often and freely across all levels of the organization</li><li>
Works through silos and forges strong cross-departmental relationships in order to achieve outcomes</li><li>
We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students.</li></ul> 
About IDEA Public Schools 
At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools. 
IDEA Public Schools boasts national rankings on The Washington Post and U.S. News &amp; World Report&rsquo;s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college. 
When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. 
Staff Experience 
At IDEA, the Staff Experience Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here! 
To Apply 
Please submit your application online through Jobvite. It&rsquo;s in your best interest to apply as soon as possible. 
IDEA Public Schools in Florida intends to promote and establish a Drug-Free Workplace Program to maximize safety and productivity in the workplace, enhance our competitive position in the marketplace, without experiencing the costs, delays, and tragedies associated with accidents that result from drug or alcohol abuse by employees. A Drug-Free Workplace means that of our employees must remain Drug-Free both on and off the job, and free from alcohol on the job. In holding to this policy, all staff members will undergo drug testing prior to starting in their new role with us. 
To read our full policy, please click the following link: https://ideapublicschools.org/wp-content/uploads/2022/06/FL-Drug-Free-Workplace-Policy.pdf 
Background Screening Requirement 
Employment in this role is contingent upon successful completion of a background screening through the Florida Care Provider Background Screening Clearinghouse. 
For additional information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com</div>

4th Grade Math Teacher - IDEA Victory Academy (26-27)

Morgan & Morgan, P.A.

<div>
 
 
 At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we&rsquo;re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
 
 
 
 
 Summary
 
 
 
 We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Daily interaction with existing and potential clients, via telephone and in person.
 </li>
 <li>
 Order medical records from providers and communicate with clients and providers during the course of treatment.
 </li>
 <li>
 Obtain documents necessary to support injury and/or liability positions
 </li>
 <li>
 Interact with insurance carriers and healthcare providers to secure records and account balances
 </li>
 <li>
 Work directly with multiple coworkers involved in the management and support of case files
 </li>
 <li>
 Maintain organized case files.
 </li>
 <li>
 Interact with attorneys and present case synopsis when required
 </li>
 <li>
 Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
 </li>
 <li>
 Manage case files from intake to closing under the direction of an attorney
 </li>
 <li>
 Performs other related duties as assigned to meet the needs of the business
 </li>
 </ul>
 
 
 Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferred)
 </li>
 <li>
 Prior experience as a Personal Injury Case Manager preferred.
 </li>
 <li>
 At least 2 years of working in a legal position or insurance adjuster experience preferred.
 </li>
 <li>
 Ability to be a team player and follow procedures.
 </li>
 <li>
 Proactive interaction with clients, insurance companies and medical providers.
 </li>
 <li>
 Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
 </li>
 <li>
 Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
 </li>
 <li>
 Strong writing and communication skills along with attention to detail
 </li>
 <li>
 Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.
 </li>
 <li>
 
 This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We&rsquo;ve found that being in the office helps new team members get up to speed quickly and feel more connected.
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 
 
 
 Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.&nbsp; For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,&nbsp; paid time off and paid holidays.
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
 
 
 E-Verify
 
 
 
 
 This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.&nbsp;&nbsp;&nbsp;
 
 
 
 
 Privacy Policy
 
 
 
 
 Here is a link to Morgan &amp; Morgan's privacy policy.
 
 
</div>

Case Manager

Courser

<div>
 
 Brief Description
 
 
 
 
 About Courser
 
 
 
 Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
 
 
 
 IT Support Services I-Help Desk
 
 
 
 We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
 </li>
 <li>
 Install, configure, and update operating systems, software, and hardware for new and existing users.
 </li>
 <li>
 Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.
 </li>
 <li>
 Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
 </li>
 <li>
 Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
 </li>
 <li>
 Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
 </li>
 <li>
 Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
 </li>
 <li>
 Support IT projects such as system upgrades, software deployments, and network expansions.
 </li>
 <li>
 Ensure security measures are followed to protect the integrity of data and systems.
 </li>
 <li>
 Maintain compliance with all company policies and procedures.
 </li>
 <li>
 Answer phone calls and triage issues.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
 </li>
 <li>
 Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
 </li>
 <li>
 Excellent computer proficiency (MS Office - Word Excel and Outlook).
 </li>
 <li>
 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
 </li>
 <li>
 Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
 </li>
 <li>
 High School diploma or GED required.
 </li>
 <li>
 Associate degree preferred.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience with ConnectWise.
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
 </li>
 <li>
 Experience with cloud platforms like AWS, Azure, or Google Workspace.
 </li>
 <li>
 Knowledge of ITIL practices and IT service management.
 
 
 </li>
 </ul>
 
 Why you&rsquo;ll love working here
 
 
 
 At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
 
 
 
 Benefit Highlights
 
 
 
 <ul>
 <li>
 Competitive benefits package, including medical, dental, vision, and life insurance
 </li>
 <li>
 401k match
 </li>
 <li>
 Unlimited vacation time*
 </li>
 <li>
 Paid sick time
 </li>
 <li>
 10 Holidays including your Birthday and a Floating Holiday!
 </li>
 <li>
 Healthy Lifestyle reimbursement
 </li>
 <li>
 Amazon Prime reimbursement
 </li>
 <li>
 40 Hours for Volunteer Time
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Reimbursement for ongoing education and certifications
 </li>
 <li>
 Learning and development programs
 </li>
 <li>
 Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time
 
 
 </li>
 </ul>
 
 team members are provided 10 vacation days.
 
 
 
 Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
</div>

IT Support Services I-Help Desk

Senior Connection Center, Inc.

General DescriptionEqual Opportunity/Affirmative Action Employer. This is a responsible salaried position on the staff of Senior Connection Center where exercising good judgment in evaluating situations and making decisions are very important. This position of Information and Referral Coordinator is vital to the Agency&rsquo;s mission. In support of the Elder Helpline Program, this professional position requires the incumbent shall provide team leadership and coordinate activities to the Information and Referral Specialists of the Agency. This position requires the incumbent to take independent leadership action, exercise discretion and take the initiative by ensuring the team provide callers with accurate, timely, multi-sourced researched information and referrals concerning aging-related programs, services and activities. This position receives special certification (AIRS Certification) training.This professional position shall provide team leadership and coordination activities to the Information and Referral Specialists of the Agency.This position requires a relatively high degree of independent action and initiative.Responsibilities<ul><li>Under the supervision of the ADRC Manager, this position is responsible for providing team leadership and oversight to the I&amp;R Specialists.</li><li>Coordinates and assigns the day-to-day functions of the I&amp;R service.</li><li>In conjunction with management, develops a weekly phone schedule.</li><li>Assists the ADRC Manager with call flow and provides feedback to the I&amp;R Specialists related to the weekly phone schedule.</li><li>Refers individuals in need of assistance with Medicaid screening and enrollment to the LTCS Specialists.</li><li>Provides input to the ADRC Manager on the personnel evaluations for the I&amp;R Specialists.</li><li>Meets with the ADRC Manager weekly to review benchmark achievement, feedback on calls and ensure assigned duties are being completed as required.</li><li>Meets with the I&amp;R Specialists at least once per month to provide face-to-face feedback covering benchmark and goal achievement and quality assurance reviews.</li><li>Assists in the maintenance of the Virtual Library.</li><li>Responds to caller inquiries related to information and referral concerning aging-related programs, services and activities in PSA 6.</li><li>Assists I&amp;R Specialists in identifying and obtaining needed resources for callers when needed.</li><li>Provides technical assistance to team members on the varied functions of their role.</li><li>Provides and assists the ADRC Manager in providing or coordinating training for new I&amp;R Specialist(s).</li><li>Assists in the coordination and implementation of special projects, workshops and conferences as assigned to enhance community relations and program development.</li><li>Collects and maintains accurate records of caller requests using the data resource database.</li><li>Notifies the ADRC Manager of any concerns and/or compliments concerning the I&amp;R Specialists.</li><li>Provides potential resources to the Data Resource Specialist &amp; Administrative Assistant for the data resource database.</li><li>Notifies the ADRC Manager and/or Data Resource Specialist &amp; Administrative Assistant of any concerns related to the Information and Referral Database.</li><li>Performs related tasks as assigned by Management/Senior Management.</li></ul>Minimum Education and Experience<ul><li>Minimum education and related experience:</li></ul>Master&rsquo;s Degree; orBachelor&rsquo;s Degree and two (2) years of experience<ul><li>Successful completion of applicable background screening required.</li><li>Any exceptions to the minimum requirements must be approved by the President and CEO.</li></ul>Required Skills and Knowledge<ul><li>Must obtain an AIRS Certification as an Information and Referral Specialist in Aging (CIRS-A) within two (2) years of employment and maintain certification.</li><li>Must possess excellent written and oral communication skills.</li><li>Basic understanding of the principles of contract management and compliance monitoring techniques, coupled with the ability to apply those principles.</li><li>Intermediate skill level and knowledge of MS Office Suite including MS Word, Excel, PowerPoint and database creation and maintenance either in Excel or Access.</li><li>Intermediate skill level and knowledge of Adobe.</li><li>Ability to prepare and write clear, concise technical reports and other business correspondence.</li><li>Ability to establish and maintain effective working relationships with others.</li><li>Ability to provide efficient, timely and consumer-friendly service.</li><li>Ability to research topics related to services for older adults (funding, program design, etc.), analyze data and provide written and/or oral reports as required.</li></ul>Job Type: Full-timePay: $46,307.82 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you willing to complete a Level II Background Screening?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Supervisory: 2 years (Preferred)</li><li>Medicaid: 2 years (Preferred)</li><li>Human Services or Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: Hybrid remote in Tampa, FL 33619

Information and Referral Coordinator

Hometown Workforce

We&rsquo;re building the first social network for solo home service pros, where contractors work together to help each other succeed and we need 2 handypeople for our Biloxi service area. Check out our site:Corporate America and the Government are trying to wipe out small businesses because we don&rsquo;t make rich people richer. In fact, we&rsquo;re siphoning their resources with lower taxes and the best employees. But to reclaim financial independence, we have to work together!HOW IT WORKS: Customers use our cutting-edge AI to schedule jobs directly online. Just take a picture of your problem, add a short description, and in seconds get an estimated price and start times. Those jobs are automatically scheduled and dropped onto your calendar. Just choose the hours you want to make available. Other contractors in the network use the same AI to refer jobs to one another, creating a constant flow of opportunities without chasing leads or paying for advertising. This platform essentially runs your business; all you have to do is show up!And this isn&rsquo;t another corporate CRM built for huge companies. It&rsquo;s the first business management suite designed specifically for solo service pros. It helps organize your schedule, manage your workflow, and keep your business running smoothly without the chaos of nonstop phone calls and scheduling headaches.We only allow 2 providers per trade in each area, so you&rsquo;re not competing with dozens of contractors for the same work. Our Ultimate Package is normally $99/month (including unlimited referrals), but we&rsquo;re giving it away FREE for 6 months.Let&rsquo;s be honest: big companies have systems, automation, and teams. Most independent contractors are trying to do everything alone (I know I did for years). That&rsquo;s why we built this: to help small business owners succeed. We already have customers scheduling jobs all over the country, and if you're seeing this post, there are jobs waiting in your area.If you&rsquo;re reliable and can handle more work, apply now before your area fills up. Once the 2 spots are gone, they&rsquo;re gone. All we require is you&rsquo;re able to work without supervision and are able to pass a background check. A Google profile with reviews will move you to the top of the list.I understand people make mistakes, you can still use our CRM to manage your business; you just need to acquire enough points by referring jobs to qualify to receive referrals.Pay: $24.83 - $29.90 per hourWork Location: In person

STARTUP LOOKING FOR EXPERIENCED HANDYMAN: BILOXI, MS

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