customer service representative Jobs in Islamabad

customer service representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

client success manager – 2 Jobs in Islamabad

client success manager – 2

customer sales representative Jobs in Islamabad

customer sales representative

customer support representative Jobs in Islamabad

customer support representative

client relations manager

Bureau Veritas Group

<div>
 
 Job Title: Industry Business Line Manager
 
 
 
 
 Role Statement
 
 
 
 The Industry Business Line Manager within Bureau Veritas would be responsible for managing the business line that provides testing, inspection, and certification services to oil and gas companies. This might include services like equipment inspection, material testing, pipeline integrity management, and safety audits.
 
 
 He performs the job in the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policies.
 
 
 
 Responsibilities &amp; Accountabilities
 
 
 
 
 Responsibilities would be as follows:
 
 
 
 <ul>
 <li>
 Drive and achieve the Profit and Loss of Industry activities country wide.
 </li>
 <li>
 Responsible for strong client outreach and client relation management (CRM)
 </li>
 <li>
 Contribute to the implementation of a new business model based on long-term service contract, project management and focus on customer orientation.
 </li>
 <li>
 Analyze the financial results and take necessary corrective actions for the achievement of the company objectives.
 </li>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity is entrusted with the following responsibilities within Bureau Veritas Entity:
 
 
 </li>
 </ul>
 
 Technical Support
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity provides technical advice to the surveyors and when required acts as project manager where he will be the interlocutor between the client and assigned surveyors and other Bureau Veritas units as required (Technical Center, Head Office or other Bureau Veritas office).
 </li>
 <li>
 As project Manager, he shall deal with all topics to be covered by Bureau Veritas within the frame of the contract; he will participate in the selection of required surveyors and will report systematically on the job progress as well as all sales and expenses directly related to the project.
 </li>
 <li>
 At the same time, he has to verify that surveyor or auditor is provided with sufficient technical information to fulfill his duties. He must assure that proper technical information (Specialized BV Procedure, Code or Standard, Technical Specification, etc.) is available to perform the mission of the surveyors.
 </li>
 <li>
 The INDUSTRY Manager being the Technical Manager has to appoint &ldquo;Associate Technical Manager&rdquo; for taking care of A/M responsibilities during his absence.
 
 
 </li>
 </ul>
 
 Quality Assurance Implementation
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity must assure that the following documents are available and implemented:
 </li>
 <li>
 Complete updated list of INDUSTRY Business line General and Specific Procedures.
 </li>
 <li>
 INDUSTRY Business line general and Specific Procedures covering jobs carried out by Bureau Veritas entity.
 </li>
 <li>
 Complete list of INDUSTRY Business line Reporting Forms.
 </li>
 <li>
 Work Instructions issued by Bureau Veritas HO.
 
 
 </li>
 </ul>
 
 Business Requirements
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas entity centralizes market information of the concerned INDUSTRY in Entity and together with Country Chief Executives act as a correspondent between Bureau Veritas and the Client or any other concerned organization outside Bureau Veritas.
 </li>
 <li>
 Here below an extract of roles and responsibilities to cover within the frame of the commercial Business line related to INDUSTRY development in Entity:
 </li>
 <li>
 Assist CE directing marketing and sales within INDUSTRY.
 </li>
 <li>
 Identify new clients and ensure contact and sales process is accomplished.
 </li>
 <li>
 Actively seek opportunities to increase sales to existing clients.
 </li>
 <li>
 Maintain high profile within industry.
 </li>
 <li>
 Upon request of Country Chief Executive, the INDUSTRY Manager of Bureau Veritas Entity prepares offers to the Client. However, Country Chief Executive before submission must countersign each offer.
 
 
 </li>
 </ul>
 
 Human Resources
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity reviews manning of concerned INDUSTRY Business line including qualification of surveyors and makes recommendations to Chief Executive for Entity concerning new recruitment and staff training.
 </li>
 <li>
 The INDUSTRY Manager will conduct an annual monitoring of processes to assess whether requirements of Bureau Veritas Region procedure (MER&ndash;QP-10) met. He has to update the monitoring plan and whenever the plan result is not achieved, a corrective action has to be implemented.
 
 
 </li>
 </ul>
 
 Contacting Persons within Bureau Veritas organization
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity is expected to establish direct contact with INDUSTRY Business line Managers of other offices within MER and whenever necessary with other Regions of Bureau Veritas organization. He is also required to establish contact with technical personnel of concerned Bureau Veritas Division in Paris.
 
 
 </li>
 </ul>
 
 HSE Requirements
 
 
 
 <ul>
 <li>
 Always comply with all applicable legal requirements, BV Entity HSE Policies and procedures, client&rsquo;s HSE procedures and practices.
 </li>
 <li>
 Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.
 </li>
 <li>
 Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
 </li>
 <li>
 Report immediately any HSE incident and cooperate in investigation.
 </li>
 <li>
 Take care of your own health and safety and that of people who may be affected by what you do (or do not do).
 </li>
 <li>
 Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.
 </li>
 <li>
 Use appropriate PPE in the work area and be aware of:
 </li>
 <li>
 the risks appropriate PPE will control or minimize
 </li>
 <li>
 Report immediately in case the PPE is worn off or lost.
 </li>
 <li>
 Ensure project team receive health and safety induction training
 </li>
 <li>
 Ensure project team is aware of applicable HSE policies and procedures of the client and respective project.
 </li>
 <li>
 Perform routine inspection to check team&rsquo;s adherence to the clients HSE procedures
 </li>
 <li>
 Ensure on an ongoing basis, project team receive health and safety training which is appropriate to their job
 </li>
 <li>
 Ensure project team are aware of their health and safety responsibilities and duties
 </li>
 <li>
 Ensure project team is capable to carry out their duties in a safe and responsible manner.
 </li>
 <li>
 Promote the identification of opportunities to improve the health &amp; safety of employees during their work activities
 </li>
 <li>
 Promote the identification of initiatives to improve employee environmental awareness and reduction of environmental impacts
 </li>
 <li>
 Carry out regular tours of their work areas to monitor general health, safety and welfare arrangements.
 </li>
 <li>
 To ensure that any personal protective equipment, (PPE) that employees are required to use in their job:
 </li>
 <li>
 have been appropriately assessed before use
 </li>
 <li>
 is fit for purpose
 </li>
 <li>
 provides adequate protection
 </li>
 <li>
 is appropriately maintained and inspected.
 
 
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES
 
 
 
 <ul>
 <li>
 Minimum Required Qualifications
 
 
 </li>
 </ul>
 2.1. Specialty
 
 
 &squf; GM SI 101 &ndash; Performance of shop inspections
 
 
 &squf; API 510, 570, 653 &amp; NDT III
 
 
 2.2. Education
 
 
 &squf; University Degree in Engineering.
 
 
 2.3. Technical knowledge &squf; Application of codes and standards, project specifications and procedures
 
 
 2.4. Experience
 
 
 &squf; Min. 15 years job experience. (&amp; Master degree in Marketing or Business
 
 
 Administration is a Plus.)
</div>

Industry Business Line Manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

Client Success Manager – 1

Dewan Motors BMW

As a Customer Relations Executive at BMW, you will be the key point of contact for customers throughout their entire journey with us&mdash;before, during, and after sales or service. Your role will be instrumental in ensuring a seamless, personalized, and unforgettable experience for every customer. You will support our sales and service teams and help drive business growth through proactive communication and relationship-building.Key Responsibilities:<ul><li>Act as the primary point of contact for customers, addressing queries, concerns, and feedback.</li><li>Build lasting relationships with customers, ensuring their needs are met and exceeded.</li><li>Resolve customer complaints promptly, escalating issues when necessary.</li><li>Stay updated on BMW products, services, and promotions to assist customers effectively.</li><li>Collaborate with sales, service, and marketing teams for a seamless customer experience.</li><li>Track and analyse customer feedback to enhance satisfaction and improve service.</li><li>Organize customer loyalty programs, events, and engagement initiatives.</li><li>Follow up with customers post-sale or service to ensure satisfaction.</li><li>Support sales/service teams with customer communication and relationship building.</li><li>Assist with test drives, vehicle deliveries, and after-sales follow-ups.</li><li>Provide customers with timely updates on service status, offers, and vehicle availability.</li><li>Maintain accurate customer records in the CRM system.</li><li>Monitor customer interactions and ensure proper documentation.</li><li>Analyse customer data to identify trends and growth opportunities.</li><li>Send personalized greetings, reminders, and promotional offers to customers.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field (or equivalent experience).</li><li>Proven experience in customer relations, customer service, or a similar role&mdash;ideally in the automotive or luxury goods sector.</li><li>Strong communication skills, both verbal and written.</li><li>Excellent problem-solving abilities, with a proactive approach to resolving customer concerns and complaints.</li><li>Experience with CRM systems or customer management tools is a plus.</li><li>Ability to work well under pressure and thrive in a fast-paced environment.</li><li>A passion for providing an exceptional customer experience and a commitment to excellence.</li></ul>Job Type: Full-timeWork Location: In person

Customer Relations Executive

DrivenStack

<div>
 
 
 Full-Time, On-Site (NOT a Remote Position)
 
 
 
 
 
 
 
 
 ﻿
 
 Company
 
 : DrivenStack
 
 
 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: DrivenStack | 📍 DHA Phase 2, Islamabad (On-site)
 
 
 𝐓𝐢𝐦𝐢𝐧𝐠𝐬: Mon&ndash;Fri | 2 PM &ndash; 10 PM (Pakistan)
 
 
 𝐒𝐚𝐥𝐚𝐫𝐲: PKR 60,000 &ndash; 65,000 (negotiable based on experience)
 
 
 
 
 
 
 About Us
 
 
 
 At DrivenStack, we do everything related to AI, Automation, and CRMs. We work with tools like GoHighLevel, Zapier, Airtable, and more, serving clients globally through Fiverr, Upwork, LinkedIn, and DOs.
 
 
 Our culture - transparency, accountability, and growth.
 
 
 
 
 
 We invest in training, subscriptions, and tech to ensure our team always stays ahead of the curve.
 
 
 
 
 
 
 About This Role
 
 
 
 We are hiring a Client Communication Manager who will be responsible for managing chats on Fiverr, Upwork, and Gmail &mdash; handling inquiries, collecting requirements, and keeping client communication sharp, professional, and context-aware.
 
 
 This is not a typical "VA-style" support job. It&rsquo;s a dynamic, high-paced role where you&rsquo;ll be the face of our business to clients, expected to think critically, communicate with confidence, and grow in your understanding of the technical services we offer
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle real-time chats and emails with clients regarding CRM, automation, and technical service inquiries.
 </li>
 <li>
 Understand client goals and project scopes to pass accurate details to the team.
 </li>
 <li>
 Track and manage context across conversations using internal systems
 </li>
 <li>
 Stay updated on the tools we use (GHL, Zapier, Trello, etc.) to answer queries confidently
 </li>
 <li>
 Escalate complex or technical cases to relevant team leads with clear internal notes.
 </li>
 <li>
 Follow SOPs and maintain quality, speed, and tone in all communications.
 </li>
 </ul>
 
 
 Who You Are
 
 
 <ul>
 <li>
 Excellent written English
 </li>
 <li>
 Confident communication style.
 </li>
 <li>
 Comfortable navigating technical conversations &mdash; no need to build automations, but you should understand what we do.
 </li>
 <li>
 Open to feedback, coachable, and committed to improving -&gt; ability to grow
 </li>
 <li>
 Able to commit to a 12-month minimum contract &mdash; we invest time, tools, and energy in our team
 </li>
 </ul>
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 You must be available to work on-site at our DHA Phase 2, Islamabad office.
 </li>
 <li>
 You must be available from 2 PM to 10 PM, Monday to Friday.
 </li>
 </ul>
 
 
 Why Work With Us
 
 
 <ul>
 <li>
 You'll be personally mentored by team leads who care about your long-term success.
 </li>
 <li>
 We&rsquo;ll provide access to premium tools, courses, and subscriptions that help you grow individually
 </li>
 <li>
 Clear growth path with performance reviews.
 </li>
 <li>
 Transparent, agile company culture built on ownership and teamwork.
 </li>
 </ul>
 
 
 
 
 Apply Now! Be part of a DrivenStack that values innovation, collaboration, and growth. We look forward to welcoming you to our team :)
 
 
 
 
 
 
 Form Link
 
 : https://wkf.ms/42Z81uH
 
</div>

Client Communication Manager (CSR) - Full-Time, On-Site

IntellivoxBPO

At IntelliVox BPO, we pride ourselves on delivering excellence in customer satisfaction and operational efficiency. We are currently seeking a Work Manager who will serve as the vital bridge between our valued clients and our in-house teams. The role demands a balance of project oversight, communication expertise, and editorial precision to ensure seamless execution and timely delivery of projects.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Work Manager

Amend Solutionz& Consultancy

Experience in Food Industry is Mandatory.Job Summary:The Manager HR will oversee all human resources operations within the restaurant, ensuring compliance with labor laws, implementing HR policies, and fostering a positive work environment. This role involves recruitment, training, employee relations, performance management, and maintaining high employee morale to support the restaurant's overall goals.Education:<ul><li>Bachelor's /Master's degree in Human Resources, Business Administration, or a related field.</li></ul>Experience:<ul><li>Minimum of 5 years of HR experience, preferably in the hospitality or restaurant industry.</li><li>Proven track record of effective recruitment and employee relations management.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager HR

Manager HR

Explore 408+ Client relations manager in Islamabad this October. Find roles across top companies and apply now to boost your career.