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client relations specialist

AstroLabs

<div>
 <p>
  <strong>
   Who we Are - AstroLabs, the Gulf&rsquo;s leading Business Expansion Platform
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.
 </p>
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 </p>
 <p>
  As the market leader (we&rsquo;ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we&rsquo;d like you to be a part of making this happen!
 </p>
 <p>
  <br/>
 </p>
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  Our culture is
  <strong>
   fast
  </strong>
  ,
  <strong>
   supportive
  </strong>
  ,
  <strong>
   outcome-oriented
  </strong>
  and
  <strong>
   driven by curiosity.
  </strong>
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  <strong>
   Who You Are
  </strong>
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 <p>
  <br/>
 </p>
 <p>
  We are in search of a dynamic
  <strong>
   Client Relations Associate - HR, PRO, GRO
  </strong>
  who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client&rsquo;s ventures, making a direct impact on their success and contributing to the realization of Vision 2030.
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 <p>
  <br/>
 </p>
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  <strong>
   Your Responsibilities
  </strong>
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  <strong>
   Operations:
  </strong>
 </p>
 <ul>
  <li>
   Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).
  </li>
  <li>
   Build and maintain relationships to continuously enhance the collaboration.
  </li>
  <li>
   Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.
  </li>
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   Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
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  <strong>
   Client Management:
  </strong>
 </p>
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  <li>
   Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
  </li>
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   Take ownership of client management from onboarding to offboarding.
  </li>
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   Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
  </li>
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   Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs&rsquo; product line.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Product Development
  </strong>
 </p>
 <ul>
  <li>
   Continuously improve Post Setup offerings to maximize member value and subscription benefits.
  </li>
  <li>
   Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Your Technical Skills
  </strong>
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   You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
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   You demonstrate great attention to detail.
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   You have strong prioritization, time management, and organizational skills.
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   You&rsquo;re able to manage clients independently and escalate any issues to the management swiftly and effectively.
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   You're a natural &ldquo;people person&rdquo; with drive, enthusiasm and a serious &ldquo;make it happen&rdquo; attitude.
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   You have previous experience in Microsoft Office &amp; Excel
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 </ul>
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 </p>
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  <strong>
   Your Key Qualifications
  </strong>
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   You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
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   You&rsquo;re ambitious, curious, and enjoy working independently and with a team.
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   You have a passion and track record of achieving results; you&rsquo;re outcome-focused.
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   You are adept at managing and exceeding client expectations.
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   You are well-versed in CRM
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   You&rsquo;re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
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   You&rsquo;re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.
  </li>
 </ul>
 <p>
 </p>
</div>


Client Relations Associate - HR, PRO, GRO

Hays

The Role
<br>We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.
<br><br>
Requirements
<br><ul>
<li>Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor’s degree in business, finance, or related field is preferred.</li>
</ul>
About the company
<br>At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

Customer Service

AstroLabs DMCC

<div><p><b>Who We Are</b></p><p>
AstroLabs is the Gulf&rsquo;s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.</p><p></p><p>
As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO &amp; GRO client.</p><p></p><p><b>
Who you are</b></p><p>
We&rsquo;re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You&rsquo;ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.</p><p></p><p>
You&rsquo;re a hands-on operations professional who understands the complexities of licensing, compliance, and government processes and can translate them into clear, client-friendly actions. You balance strategic thinking with operational excellence: resolving bottlenecks, mentoring team members, and maintaining high service standards. You&rsquo;re proactive in managing expectations, communicating progress, and ensuring every milestone, from license issuance to handover is completed on time and in full compliance.</p><p></p><p>
You value structure, clarity, and accountability, yet remain agile in adapting to evolving regulations and client needs. Above all, you&rsquo;re driven by client success and take pride in representing AstroLabs&rsquo; reputation for reliability, efficiency, and world-class delivery.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><p></p><p><b>
Client Engagement &amp; Relationship Management</b></p><ul><li><p>
Manage a diverse client portfolio, including VIP and complex cases, ensuring consistent satisfaction through proactive communication and transparency.</p></li><li><p>
Serve as the primary escalation point for client issues, driving quick resolution and client confidence.</p></li><li><p>
Maintain regular reporting and visibility on progress, bottlenecks, and compliance status across all client accounts.</p></li><li><p>
Anticipate client needs and regulatory changes, adapting service delivery and communicating proactively.</p></li><li><p>
Build long-term relationships that translate into client renewals and referrals.</p></li></ul><p></p><p><b>
Operational Excellence &amp; Delivery</b></p><ul><li><p>
Oversee the entire setup cycle company registration, licensing, and visa issuance, ensuring accuracy and compliance.</p></li><li><p>
Guarantee that SLAs are met (including same-day client acknowledgment and 95%+ SLA adherence).</p></li><li><p>
Maintain 99% accuracy in client documentation, data, and CRM records.</p></li><li><p>
Identify and drive process improvements, automation, and system efficiencies to boost team productivity.</p></li><li><p>
Produce regular, data-driven reports that support operational and strategic decisions.</p></li></ul><p></p><p><b>
Government &amp; External Relations</b></p><ul><li><p>
Build and maintain relationships with key government entities (MISA, MC, ZATCA, MOL, MOFA) and relevant stakeholders.</p></li><li><p>
Ensure timely resolution of cases and proactively follow up on complex or delayed submissions.</p></li><li><p>
Identify and open at least two new government or partner relationships per quarter to strengthen service capacity.</p></li></ul><p></p><p><b>
Team Leadership &amp; Development</b></p><ul><li><p>
Manage and mentor Client Relations Associates (CRAs) and Specialists (CRSs) to deliver high-quality service with minimal errors.</p></li><li><p>
Conduct regular 1:1s and feedback sessions to track performance, engagement, and growth.</p></li><li><p>
Lead knowledge-sharing initiatives, ensuring your team is always updated on new regulations, systems, and procedures.</p></li><li><p>
Foster a culture of accountability, operational excellence, and continuous improvement.</p></li></ul><p></p><ul><li><p><br>
2&ndash;4 years of experience in Account Management, Business Setup, Operations, or Corporate Services within Saudi Arabia.</p></li><li><p>
Experience managing clients in regulatory, licensing, or government-related environments (MISA, MC, ZATCA, Qiwa, etc.).</p></li><li><p>
Fully fluent in Arabic and English, both written and spoken.</p></li><li><p>
Proven track record of meeting or exceeding KPIs in client delivery or operations.</p></li><li><p>
Strong attention to detail with excellent organizational and documentation skills.</p></li><li><p>
Proficiency in CRM systems (HubSpot, Salesforce) and project management tools (ClickUp).</p></li><li><p>
Data-driven mindset; able to prepare and interpret operational reports.</p></li><li><p>
Excellent interpersonal skills and the ability to manage diverse stakeholders with professionalism and empathy.</p></li><li><p>
Strong sense of ownership, accountability, and continuous learning.</p></li></ul></div>

Operations Account Manager - Business Setup

EV QUIC

<p><b>Job Title:</b> Sales Specialist<br/><b>Location:</b> Riyadh, Saudi Arabia<br/><b>Company:</b> EV QUIC &ndash; Great</p><p><b>Job Summary:</b><br/>The Sales Specialist will grow EV QUIC&rsquo;s client base in Riyadh by finding new business opportunities, presenting solutions, and supporting clients through the sales process. This role is key to expanding EV charging infrastructure and building strong relationships with stakeholders.</p><p><b>Key Responsibilities:Sales &amp; Business Development:</b></p><ul><li>Identify and engage potential clients and generate new business opportunities.</li><li>Deliver presentations and prepare commercial offers to secure new projects.</li><li>Collaborate with technical and operations teams to ensure accurate site surveys and proposals.</li><li>Maintain a pipeline of opportunities and achieve sales targets.</li></ul><p><b>Client Relations &amp; Coordination:</b></p><ul><li>Build and maintain long-term client relationships.</li><li>Represent EV QUIC at meetings and events in Riyadh and other cities if needed.</li><li>Coordinate with internal teams to ensure smooth project delivery post-sale.</li><li>Track sales performance and share regular updates with management.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in any field.</li><li>Minimum 2 years of sales experience (real estate development or banking preferred).</li><li>Strong communication, presentation, and negotiation skills.</li><li>Fluency in Arabic and good English skills.</li><li>Valid Saudi driving license; Riyadh-based.</li></ul><p><b>Salary &amp; Benefits:</b><br/>Fixed salary plus sales commission, with opportunities for professional growth.</p><p><b>Interested?</b></p><ul><li>Kindly submit your CV to <b>hh@evquic.com</b></li><li>Use the subject line: <b>Sales Specialist | Your Name</b></li><li>Shortlisted candidates will be contacted for interviews.</li></ul><p>Job Type: Full-time</p><p>Expected Start Date: 21/09/2025</p>

Sales Specialist

TMF Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Job ID
</div><div>32129
</div></div><div><div>Location
</div><div>Riyadh, Saudi Arabia
</div></div><div><div>Work Types
</div><div>Full Time, Permanent
</div></div><div><div>Categories
</div><div>Administration, Client Relationship Management, Consulting Services, Human Resources, Management, Project Management
</div></div></div></div></div><p></p><div><div><div><div><div><div><p><b><i>We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.</i></b></p></div><br>
</div></div><div><div><div><b>About TMF Group</b></div>
 </div></div><div><div><p>TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group&rsquo;s teams in 125 offices across 87 jurisdictions, covering 92% of world GDP and 95% of FDI inflow.</p><p>
 As we&rsquo;re a global company with 12,000+ colleagues, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board, we nurture and promote talented individuals, making sure that senior positions are open to all.</p><p>
 TMF Group takes pride in being the leading accounting and payroll service provider thanks to our remarkable professionals who continually raise industry standards and help our prominent clients reach their business goals.</p><br>
</div></div><div></div><div><div><br>
<div><b>Discover the Role</b></div>
 </div></div><div><div><p>The Senior PRO Specialist will be responsible for overseeing all PRO activities, ensuring compliance with government regulations, and providing exceptional service to our clients. The role encompasses managing the Public Relations team, generating comprehensive reports for internal and client use, and serving as a key liaison between clients and government authorities at all levels.</p><p>
 The successful candidate will have the ability to develop and maintain strong relationships with government officials, client relationship managers, client key contacts, and regulatory bodies. A keen understanding of the latest rules and regulations, the capability to offer guidance on regulatory compliance issues, and active participation in client-related meetings and events are essential. This is a unique opportunity to make a real impact in an exciting and fast-growing organization!</p><br>
</div></div><div></div><div><div><br>
<div><b>Key Responsibilities</b></div>
</div></div><div><div><ul><li>Supervise and manage a team of Public Relations Officers, including training, coaching, and performance management;</li><li>
Develop and maintain strong relationships with government authorities to facilitate efficient processing of documents and permits;</li><li>
Stay up-to-date with changes in Saudi Arabia's labor laws, immigration policies, and regulatory requirements;</li><li>
Coordinate with internal departments to ensure timely completion of all PRO-related tasks and projects;</li><li>
Handle complex PRO cases and escalate issues as necessary to ensure timely resolution;</li><li>
Monitor and analyze PRO processes to identify areas for improvement and implement solutions to enhance efficiency and productivity;</li><li>
Prepare reports and documentation as required by management and government authorities;</li><li>
Provide guidance and support to CRM&rsquo;s regarding visa requirements, residency permits, and other government-related processes;</li><li>
Ensure compliance with company policies, procedures, and ethical standards at all times;</li><li>
Represent the company professionally in meetings with clients, government officials, and other stakeholders.</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>Key Requirements</b></div>
</div></div><div><div><ul><li>University degree in business administration or relevant discipline;</li><li>
Fluency both in English and Arabic is mandatory (both written and spoken);</li><li>
Minimum of 3-5 years&rsquo; experience in HR/Government relations leading role;</li><li>
Familiarity with the regulatory environment and government processes/portals;</li><li>
Experience in dealing with government authorities and managing relationships with stakeholders;</li><li>
Strong knowledge of government processes and regulatory frameworks;</li><li>
Customer-oriented, with an understanding of basic management approaches such as work scheduling, prioritizing, coaching, communication, and process execution;</li><li>
Excellent communication and interpersonal skills;</li><li>
Strong cultural awareness and understanding of local business etiquette;</li><li>
Detail-oriented with high level of accuracy and strong problem-solving skills;</li><li>
Leadership skills;</li><li>
High level of confidentiality.</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>What&rsquo;s in it for you?</b></div>
</div></div><div><div><p><b>Pathways for career development</b></p><ul><li>
Work with colleagues and clients around the world on interesting and challenging work;</li><li>
We provide internal career opportunities so you can take your career further within TMF;</li><li>
Continuous development is supported through global learning opportunities from the TMF Business Academy;</li></ul><p><b>
Making an impact</b></p><ul><li>
You&rsquo;ll be helping us to make the world a simpler place to do business for our clients;</li><li>
Through our corporate social responsibility programme, you&rsquo;ll also be making a difference in the communities where we work;</li></ul><p><b>
A supportive environment</b></p><ul><li>
Strong feedback culture to help build an engaging workplace;</li><li>
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>We&rsquo;re looking forward to getting to know you!</b></div></div></div></div></div></div></div>

Senior Public Relations Specialist

Everhires

<div>
 <p>
  <strong>
   💼 Job Opening: Marketing Specialist
  </strong>
 </p>
 <p>
  📍 Location: Riyadh, Saudi Arabia (no relocation)
 </p>
 <p>
  🕒 Employment Type: Full-Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  A leading investment company is looking for a highly motivated and creative Marketing Specialist to join their team! As a Marketing Specialist, you will be responsible for managing and developing marketing projects, analyzing data, and creating engaging content. If you're passionate about marketing and have a keen eye for detail, we'd love to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage and execute effective project operations
  </li>
  <li>
   Sign and activate services with new partners
  </li>
  <li>
   Develop and grow projects
  </li>
  <li>
   Increase financial resources for projects
  </li>
  <li>
   Prepare periodic administrative and financial reports
  </li>
  <li>
   Analyze project data and information regularly
  </li>
  <li>
   Analyze marketing campaigns and provide insights
  </li>
  <li>
   Conduct market research and competitor analysis
  </li>
  <li>
   Manage licenses and renewals
  </li>
  <li>
   Collaborate with supporting departments (legal, financial, technical, and government agencies)
  </li>
  <li>
   Write scripts and content for marketing and service development
  </li>
  <li>
   Participate in designing marketing campaigns
  </li>
  <li>
   Identify and research influencers and advertisers on social media
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Marketing, Business Administration, or Public Relations
  </li>
  <li>
   0-3 years of experience in marketing or project management
  </li>
  <li>
   Strong skills in Excel (data analysis, reporting, and visualization) - proficiency will be tested during the hiring process
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    If you're passionate about marketing and want to take your career to the next level, apply now!
   </em>
  </strong>
 </p>
 <p>
 </p>
</div>


Marketing Specialist

BRAINS VALLEY

<p><b>Company Overview</b></p><p>GCA is a leading ISO certification body based in Riyadh, Saudi Arabia, proudly holding Saudi accreditation. We are dedicated to helping organizations achieve international standards of excellence through our comprehensive range of ISO certification services. Our commitment to quality and client success drives our growth and market leadership.</p><p><b>Job Summary</b></p><p>We are seeking a highly motivated and results-driven Sales Specialist to join our dynamic team. The ideal candidate will be instrumental in expanding our client base, building strong relationships, and driving sales of our ISO certification services. This role requires a professional with a proven track record in sales within a similar industry, exceptional persuasive abilities, and a strong focus on client acquisition.</p><p><b>Key Responsibilities</b></p><p>The Sales Specialist will be responsible for identifying and pursuing new business opportunities to expand GCA's client portfolio within Saudi Arabia. This includes developing and maintaining strong, long-lasting client relationships, understanding their needs, and providing tailored ISO certification solutions. The role demands achieving and exceeding sales targets and KPIs through effective sales strategies and execution. The specialist will conduct compelling presentations and proposals to prospective clients, effectively communicating the value proposition of GCA's services, and will negotiate and close sales contracts, ensuring mutually beneficial agreements. Furthermore, the Sales Specialist will stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and challenges, collaborate with technical and operations teams to ensure seamless service delivery and client satisfaction, and maintain accurate records of all sales activities and client interactions in the CRM system.</p><p><b>Qualifications</b></p><p>Candidates should possess proven experience as a Sales Specialist or in a similar role, preferably within the ISO certification, quality management, or related consulting industry. A demonstrated ability to persuade and influence clients, leading to successful sales closures, is essential, along with a strong track record of client acquisition and business development. Excellent communication, negotiation, and interpersonal skills are required, as is the ability to work independently and as part of a team in a fast-paced environment. Proficiency in English (written and spoken) is essential, and Arabic proficiency is a strong advantage. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. *Possession of an existing client database in the Saudi Arabian market is highly desirable.*</p><p><b>Why Join GCA?</b></p><p>Join GCA and seize the opportunity to work with a reputable, Saudi-accredited ISO certification body. We offer a competitive salary and an attractive commission structure, alongside professional growth and development opportunities. You will thrive in a supportive and collaborative work environment, becoming part of a team that contributes to elevating quality standards across various industries.</p><p>Job Types: Full-time, Contract</p>

Explore 1081+ Client relations specialist in Riyadh this October. Find roles across top companies and apply now to boost your career.

1081 client relations specialist jobs IN Riyadh

Client Relations Associate - HR, PRO, GRO

Customer Service

Operations Account Manager - Business Setup

Sales Specialist

Senior Public Relations Specialist

Marketing Specialist

Sales Specialist