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client service associate

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service - French

International Customer Support Advisor

Customer Service - Arabic

Customer Service - German & English Bilingual

Timo

<div>
 
 Timo is seeking a dedicated and service-oriented Customer Service Representative to support our entertainment app users. This role is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer support in a fast-paced digital environment.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Respond promptly and professionally to user inquiries and issues related to our entertainment app.
 </li>
 <li>
 Ensure timely resolution of user concerns or complaints, adhering to internal response and resolution timelines.
 </li>
 <li>
 Prepare daily customer service reports and document handled issues to ensure smooth handovers between shifts.
 </li>
 <li>
 Assist in content moderation by reporting inappropriate content and maintaining a list of flagged words.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience in customer service, preferably in the entertainment, mobile app, or internet industry.
 </li>
 <li>
 Turkish speaker, with proficiency in English or Chinese considered a strong advantage.
 </li>
 <li>
 Strong communication skills, customer-focused mindset, and the ability to remain calm and professional under pressure.
 </li>
 </ul>
 
 
</div>

Customer Service Representative - Voice Chat App

KPMG Türkiye

<div>
 
 KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We operate in 142 countries, have more than 275,000 people working in member firms around the World.
 
 KPMG
 
 is the chosen business partner for many of the world&rsquo;s leading organizations.
 
 
 
 
 
 At KPMG, you&rsquo;ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world
 
 .
 
 We place a high value on providing our employees with a supportive and collaborative workplace where people are valued and empowered. In our team you can make a difference.
 
 
 
 
 
 We are now taking applications for Transaction Services (Financial Due Diligence) Manager / Associate Director in our Deal Advisory team.
 
 
 
 
 
 
 The opportunity
 
 
 
 
 
 
 
 In every economic environment, there are opportunities to create, enhance, and preserve value. Our Deal Advisory professionals help buyers, sellers, private equity investors, governments, and lenders in developing and executing on their value strategies. Our clients are typically private corporates, private equity funds, as well as large public companies. Our people are motivated self-starters with expertise in finance, valuation, tax, accounting and financial reporting. Our network is global.
 
 
 
 
 
 KPMG's Deal Advisory practice is continuing to grow and we are currently looking for professionals at the Manager / Associate Director level for Transaction Services (Financial Due Diligence) team. Come and join us.
 
 
 
 
 
 We welcome applications from candidates based in Istanbul and other cities across Turkey.
 
 
 
 
 
 
 What You Will Do
 
 
 
 
 
 
 
 Working in multi-disciplinary teams, you will apply your professional and technical skills on a wide variety of transactions and at different stages of the transaction cycle. As Manager / Associate Director, Transaction Services, you will
 
 
 
 
 <ul>
 <li>
 Manage and deliver financial due diligence projects,
 </li>
 <li>
 Focus on analyzing financial data and identifying key trends behind the performance of a business, discussing business performance and forecast assumptions with senior team management, and lead to write reports that set out our findings and recommendations around the key financial and business issues and will provide value to the client through insights, factual conclusions and advice. Review and analysis of historical trading, cash flow and balance sheets,
 </li>
 <li>
 Perform financial analysis, reading financial tables of a company and identifying KPIs of various sectors,
 </li>
 <li>
 Review of the adequacy of working capital facilities, including consideration of financing limits, term and covenants,
 </li>
 <li>
 Reporting of potential key issues for our client including identification of risk or price affecting consideration,
 </li>
 <li>
 Develop, train and coach junior team members through challenging and meaningful opportunities,
 </li>
 <li>
 Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders,
 </li>
 <li>
 Influence clients, teams and individuals positively, leading by example and establishing confident relationships as a representative of KPMG Deal Advisory,
 </li>
 <li>
 Understand key objectives for clients and KPMG, and align people to them to set appropriate priorities and direction.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, finance, economics, or business from an accredited ,college/university,- preferably an MSc or MA degree from an accredited college/university.
 </li>
 <li>
 5-8 years of experience with a combination of transaction services (financial due diligence), audit, internal audit, financial reporting etc. experience,
 </li>
 <li>
 Strong accounting/audit background preferably in Big4,
 </li>
 <li>
 Professional report writing and presentation skills to assist in preparing pitch documents e.g. proposals and presentations,
 </li>
 <li>
 Excellent verbal and written communication skills in English,
 </li>
 <li>
 Proven ability to deliver the full cycle of project management and manage engagement teams and client deliverables, applying your professional and technical skills on a wide variety of transactions,
 </li>
 <li>
 Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership.
 </li>
 </ul>
 
 
</div>

Transaction Services (Financial Due Diligence) Manager / Associate Director

Özok Law Office

<div>
 
 
 Associate &ndash; Capital Markets, Banking &amp; Finance, Corporate
 
 
 
 &Ouml;zok Law Office is seeking a Senior Associate to join our expanding team. You will work directly with partners on complex cross-border matters across Capital Markets, Banking &amp; Finance and Corporate/M&amp;A.
 
 
 
 What We Expect
 
 
 
 &ndash; 2&ndash;8 years&rsquo; post-qualification experience
 
 
 &ndash; Strong transactional background and client-facing capability
 
 
 &ndash; Ability to manage deals independently while coordinating with partners and junior lawyers
 
 
 &ndash; Excellent drafting, analytical and communication skills
 
 
 &ndash; Professional proficiency in English (TOEFL 105+ / IELTS 7.0+)
 
 
 
 What We Offer
 
 
 
 &ndash; Partner-level exposure on high-profile transactions
 
 
 &ndash; A focused, sophisticated, boutique environment
 
 
 &ndash; Clear progression and meaningful responsibility
 
 
 
 Apply
 
 
 
 Send your resume to hr@ozokhukuk.com.tr
 
</div>

Associate

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