customer service associate Jobs in Istanbul

customer service associate

account management representative Jobs in Istanbul

account management representative

account specialist

associate - area sales

compliance officer associate Jobs in Istanbul

compliance officer associate

client service associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 <br/>
 <br/>
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 <br/>
 <br/>
 Office location: 4. Levent, Istanbul
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
  </li>
  <li>
   Support frontline CS operation teams to ensure operational excellence and excellent customer service.
  </li>
  <li>
   Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
  </li>
  <li>
   Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
  </li>
  <li>
   Complete ad-hoc assignments from CX Functional team.
  </li>
  <li>
   Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced skill in Excel &amp; PowerPoint
  </li>
  <li>
   Good Communication Skills in both Turkish and basic communication in English
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Associate

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.<br>
</div><div></div><br>
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.<br>
</div><div></div><br>
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do:</b></h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English
</li></ul></li></ul></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

FedEx

<p></p><div><div>We have an exciting opportunity for you to join our team of Customer Care Representatives.<br>
<br>
<b>Who we are:</b><br>
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone&rsquo;s day and this is just part of our story. We&rsquo;ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.<br>
<br>
<b>What you will be doing:</b><br>
<ul><li>Joining our frontline team to be the first point of contact for our customers</li><li>Providing accurate information and guidance to our customers via voice, chat, or email</li><li>Advising our customers on how to use FedEx services and tools</li><li>Helping customers resolve service-related issues</li><li>Identifying new opportunities to grow business with our customers</li><li>Working together with other teams at FedEx to make every customer experience outstanding</li></ul><br>
<b>
What do you bring with you:</b></div><p><b>
</b>&bull; Bachelor's degree in a relevant field is required.</p><ul><li>Computer literacy and ability to easily navigate between different screens and systems</li><li>Excellent communication skills both English and Turkish</li><li>Positive attitude and problem-solving mindset to find the best solution for the customer</li><li>Confidence, empathy, and friendliness to offer excellent experience to our customers</li><li>Flexibility in adapting to dynamic business environment</li><li>A desire to work in an international, fast-paced team</li></ul><br>
<b>
What do we offer:</b><br>
<ul><li>Attractive compensation package</li><li>Training to get you started and on-the-job learning opportunities</li><li>Extensive learning resources to further develop your skills and knowledge, including online language courses</li><li>Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)</li><li>Employee Assistance Program for you and your family in difficult life situations</li><li>Employee reduced-rate shipping</li><li>Great career opportunities</li><li>FedEx is one of the worlds most admired companies and trusted brands year after year</li></ul><br>
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we&rsquo;re ready to invest in your development. Join FedEx.<p><br>
</p><br>
<p>FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Customer Care Representative

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Implementation and Service Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul
  <br/>
  <br/>
 </strong>
 <strong>
  Overview [Business/Role Specific Description]
  <br/>
  <br/>
 </strong>
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 <br/>
 <br/>
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Head of Implementation and Service for Turkey
  </li>
  <li>
   Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
  </li>
  <li>
   Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
  </li>
  <li>
   Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
  </li>
  <li>
   Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
  </li>
  <li>
   As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
  </li>
  <li>
   Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
  </li>
  <li>
   Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
  </li>
  <li>
   Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
  </li>
  <li>
   Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
  </li>
  <li>
   Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
  </li>
  <li>
   Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
  </li>
  <li>
   Responsible for updating standard operating procedures (formal/informal processes).
  </li>
  <li>
   Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
  </li>
  <li>
   Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
  </li>
  <li>
   Responsible for complaints handling and logging.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
  </li>
  <li>
   Good knowledge of banking products, innovation in banking products and service.
  </li>
  <li>
   Fluent in English language (written and spoken)
  </li>
  <li>
   3+ years of experience in the banking industry and Cash Management and Trade products
  </li>
  <li>
   Good knowledge on policies and regulations
  </li>
  <li>
   Well experienced in interacting with clients.
  </li>
  <li>
   Strong client centric focus, service minded.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
 <br/>
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Customer Implementation and Service Manager

Maya Demir Danışmanlık

<p>Pozisyon Tanımı:</p><p>&Ccedil;ağrı merkezimizde g&ouml;revlendirilmek &uuml;zere, İngilizce diline hakim, m&uuml;şteri odaklı ve problem &ccedil;&ouml;zme becerileri gelişmiş m&uuml;şteri temsilcisi arıyoruz.</p><p>Sorumluluklar:</p><ul><li>M&uuml;şteri taleplerini ve sorunlarını e-posta, canlı sohbet ve diğer yazılı kanallar aracılığıyla &ccedil;&ouml;zmek.</li><li>M&uuml;şteri hesaplarını y&ouml;netmek ve gerekli g&uuml;ncellemeleri yapmak.</li><li>M&uuml;şteri şikayetlerini ve geri bildirimlerini değerlendirmek ve ilgili birimlere iletmek.</li><li>Raporlama ve veri girişi işlemlerini ger&ccedil;ekleştirmek.</li><li>İlgili departmanlarla işbirliği i&ccedil;inde &ccedil;alışarak m&uuml;şteri memnuniyetini sağlamak.</li></ul><p>Aranan Nitelikler:</p><ul><li>Minimum B2 seviyesinde İngilizce dil bilgisine sahip olmak (yazılı ve s&ouml;zl&uuml;).</li><li>&Ccedil;ağrı merkezi veya m&uuml;şteri hizmetleri alanında en az 1 yıl deneyimli olmak (tercihen).</li><li>MS Office programlarına hakim olmak.</li><li>İletişim becerileri g&uuml;&ccedil;l&uuml;, sabırlı ve &ccedil;&ouml;z&uuml;m odaklı olmak.</li><li>Takım &ccedil;alışmasına yatkın olmak.</li><li>Yoğun &ccedil;alışma temposuna uyum sağlayabilmek.</li></ul><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Deneyim:</p><ul><li>M&uuml;şteri temsilciliği: 1 yıl (Zorunlu)</li></ul><p>Dil:</p><ul><li>İngilizce (Zorunlu)</li></ul><p>Work Location: İş yeri</p>

THY İngilizce Müşteri Temsilcisi

Atos Bilişim ve Danışmanlık

Atos Müşteri Hizmetleri Türkiye Hakkında
<br><br>
Atos Müşteri Hizmetleri Türkiye, 1997 yılından bu yana çağrı merkezi ve doküman işleme dahil olmak üzere dış kaynak kullanımı hizmetleri sunmaktadır. Çağrı merkezi hizmetleri sadece Türkiye'de değil, Batı Avrupa dillerinden Arapça ve Rusça'ya kadar değişen dillerde global projelerde de verilmektedir. Halen İstanbul, Ordu ve Düzce olmak üzere üç lokasyonda +2.000 çalışanıyla faaliyet gösteren Atos Müşteri Hizmetleri, 2023 yılında Global Stevies tarafından Yılın Şirketi (GOLD) ödülüne layık görülmüştür. Bu olağanüstü başarılar, Atos Müşteri Hizmetleri'nin Türkiye'deki 26 yılı aşkın faaliyet süresi boyunca oluşturduğu başarı mirasına ve olağanüstü müşteri deneyimi sunma taahhüdüne dayanmaktadır. Ayrıca, Atos Türkiye Müşteri Hizmetleri, Great Place to Work Enstitüsü tarafından büyük ölçekli kategoride (+1000 çalışan) Türkiye'nin En İyi İşverenlerinden biri olarak kabul edildi!
<br><br>
Atos Hakkında
<br><br>
Atos, yaklaşık 95.000 çalışanı ve yıllık yaklaşık 11 milyar € geliri ile dijital dönüşüm alanında küresel bir liderdir. Siber güvenlik, bulut ve yüksek performanslı bilgi işlem alanlarında Avrupa'nın bir numarası olan Grup, 69 ülkede tüm sektörler için özel olarak tasarlanmış uçtan uca çözümler sunmaktadır. Karbonsuzlaştırma hizmetleri ve ürünlerinde öncü olan Atos, müşterileri için güvenli ve karbonsuzlaştırılmış bir dijitale kendini adamıştır. Atos bir SE'dir (Societas Europaea) ve Euronext Paris'te işlem görmektedir.
<br>Atos'un amacı, bilgi alanının geleceğini tasarlamaya yardımcı olmaktır. Uzmanlığı ve hizmetleri, çok kültürlü bir yaklaşımla bilgi, eğitim ve araştırmanın gelişimini destekler ve bilimsel ve teknolojik mükemmelliğin gelişimine katkıda bulunur. Grup, dünya genelinde müşterilerinin, çalışanlarının ve genel olarak toplum üyelerinin güvenli ve emniyetli bir bilgi alanında sürdürülebilir bir şekilde yaşamalarını, çalışmalarını ve gelişmelerini sağlar.
<br><br>
Düzce lokasyonumuzda banka/finans/perakende sektörlerinde yürüttüğümüz projelerde görevlendirilmek üzere aşağıdaki nitelikleri taşıyan takım arkadaşları arıyoruz.
<br><br>
<ul>
<li>Düzce' de ikamet eden</li>
<li>En az lise mezunu</li>
<li>Tercihen çağrı merkezi ve/veya müşteri hizmetleri deneyimi olan</li>
<li>Bilgisayar kullanma becerisine sahip</li>
<li>Akıcı ve düzgün bir diksiyonu olan</li>
<li>Müşteri ilişkilerinde başarılı ve temsil yeteneği güçlü</li>
<li>Telefonda iletişim becerileri ve ikna kabiliyeti yüksek</li>
<li>Dinamik bir ortamda etkin çalışabilen ve ekip çalışmasına yatkın</li>
<li>Kariyer hedefi olan, öğrenmeye ve gelişime açık.</li>
</ul>
Eleman.net üzerinden elektronik olarak ileteceğiniz kişisel bilgileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu kapsamında veri sorumlusu sıfatını haiz Atos Müşteri Hizmetleri A.Ş tarafından işe alım ihtiyaçları doğrultusunda istihdam olanaklarının değerlendirilmesi amacıyla ve sözleşmenin kurulması ve ifası hukuki dayanağı ile işlenecektir. Bu konuda detaylı bilgilendirmeye Atos Web Sitesinde yer alan Çalışan Adayı Aydınlatma Metni üzerinden ulaşabilirsiniz.
<br>Başvurunuzun tarafımızdan değerlendirmeye alınması ve sistemlerimize kaydedilmesinin söz konusu olduğu durumlarda bu konuda ayrıca bilgilendirileceğinizi belirtmek isteriz.

Çağrı Merkezi Müşteri Temsilcisi - İstanbul And

JPMorganChase

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Payments Corporate Sales Associate within the Turkiye &amp; CEE Payments Corporate Sales team, you will have the exciting opportunity to support the Turkey &amp; CEE region Sales Managers managing client relationships, driving revenue growth and promoting sales through end-to-end sales cycle. You will be working closely with the local and regional Payments and Corporate Banking teams, as well as with clients and internal partners, assisting them with maintaining, developing, execution and service of client relationships.
 <br/>
 <br/>
 You will be involved in client engagement, preparing client presentations, industry analysis, and project assignments, as well as reviewing and analyzing transactional data. This role provides a unique opportunity to understand the client's account structure, cash flow, product usage, and regional/global setup. You will also contribute as the voice of the client in cross-functional partner engagement to ensure alignment with broader firm-wide interests and the clients' objectives. This role is based in Istanbul and requires fluency in English and Turkish.
 <br/>
 <br/>
 This role requires a good understanding of corporate cash management, payment systems, a keen ability to build and maintain client relationships, and a proactive approach to solution selling.
 <br/>
 <br/>
 We pride ourselves on a dynamic culture that values collaboration, customer-centricity, and professional growth. Join our team to work with industry experts and make an impact in the world of corporate payments.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support Payments Sales Managers to manage the end-to-end sales cycle as well as client relationship.
  </li>
  <li>
   Understand the client's account structure, cash flow, product usage, payments processes, regional/global setup and propose tailored solutions.
  </li>
  <li>
   Collaborate with internal teams (e.g., product, operations, compliance) to ensure seamless service delivery and implementation.
  </li>
  <li>
   Assist Payments Sales Managers to ensure that clients are receiving agreed services
  </li>
  <li>
   Review and analyse transactional data to identify key trends, risks, pricing/billing inefficiencies.
  </li>
  <li>
   Prepare client account plans, briefing memos and portfolio management reporting
  </li>
  <li>
   Contribute as the voice of the client in cross-functional partner engagement to ensure alignment with broader firm wide interests and the clients objectives
  </li>
  <li>
   Support Sales managers with preparation of proposals and material for internal approvals as well as sales pitch.
  </li>
  <li>
   Conduct research on existing client portfolios and prospective clients. Provide fundamental research on current and target market sizing by region
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications, Capabilities, And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Min. 3 years of relevant experience in corporate cash management, financial services, or a similar sales-driven role preferred.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Marketing, or a related field
  </li>
  <li>
   Ability to understand complex payment systems and articulate the value proposition of financial solutions.
  </li>
  <li>
   Self-motivated with a strong drive for success and willingness to learn and adapt in a fast-paced environment.
  </li>
  <li>
   Strong verbal and written communication skills with the ability to synthesize complex problems into concise conclusions
  </li>
  <li>
   Ability to mobilize internal networks and resources
  </li>
  <li>
   Must be proficient in Excel, Word and PowerPoint
  </li>
  <li>
   Aspire to develop the necessary sales and technical skills to ultimately assume a Sales Manager role
  </li>
  <li>
   Results oriented. Able to work under pressure within tight timeframes
  </li>
  <li>
   Flexible for travel within the coverage region
  </li>
  <li>
   Fluent in Turkish and English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ABOUT US
  <br/>
  <br/>
 </strong>
 J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
 <br/>
 <br/>
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
</div>


Payments Corporate Sales - Junior Associate

Explore 596+ Client service associate in Istanbul this January. Find roles across top companies and apply now to boost your career.

596 client service associate jobs IN Istanbul

Customer Service Associate

Customer Service Associate

Customer Care Representative

Customer Implementation and Service Manager

THY İngilizce Müşteri Temsilcisi

Çağrı Merkezi Müşteri Temsilcisi - İstanbul And

Payments Corporate Sales - Junior Associate