customer service representative Jobs in Islamabad

customer service representative

customer support executive Jobs in Islamabad

customer support executive

associate - client services Jobs in Islamabad

associate - client services

crm- client relationship manager Jobs in Islamabad

crm- client relationship manager

customer care representative Jobs in Islamabad

customer care representative

client service representative

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

PriceOye

PriceOye is looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service through various channels, including phone, email, chat, and social media.Locations: Sector I-9, Islamabad.Key Responsibilities:<ul><li>Providing product information, pricing, and availability to customers</li><li>Processing orders, returns, and exchanges</li><li>Identifying and escalating issues to appropriate departments or personnel</li><li>Keeping up-to-date with product knowledge and company policies and procedures</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills</li><li>Bachelor's degree</li><li>Strong problem-solving and decision-making abilities</li><li>Proficiency in Microsoft Office and customer service software applications</li><li>Ability to work flexible hours, including weekends and holidays, as required</li></ul>Benefits:<ul><li>Competitive salary and benefits package</li><li>Performance-based incentive of up to PKR 12,000</li><li>Career advancement opportunities within the company.</li><li>Ongoing training and support to enhance skills and knowledge.</li><li>Positive and inclusive work environment.</li></ul>Job Type: Full-timePay: Rs28,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
What you&rsquo;ll do as the Customer Service Representative
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor.</li><li>
Research each customer&rsquo;s problem to ensure customer satisfaction.</li><li>
Call back customers who left messages during scheduled callback times.</li><li>
Track each customer call with entries into ZAC.</li><li>
Document and track calls and follow up with notes.</li><li>
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.</li><li>
Assist with other projects as necessary.</li></ul>
 What will you bring to the team:
REQUIRED EXPERIENCE:
<ul><li>Complete bachelor&rsquo;s degree.</li><li>
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment.</li><li>
Previous experience w/telephone customer service.</li><li>
Excellent customer service skills.</li><li>
Excellent typing and writing skills.</li><li>
Basic CRM knowledge.</li><li>
Logical troubleshooting and organizational skills.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Savvital

<div>
 
 
 Job Description:
 
 
 
 
 
 
 
 About the Company:
 
 
 
 Savvital is an organization known for its distinct culture and competitive compensation. The company values its employees and fosters a positive and inclusive work environment, promoting creativity and personal growth. Additionally, Savvital offers above-market salaries to attract and retain top talent. With a focus on employee satisfaction, Savvital is a highly sought-after employer in its industry.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a
 
 client-focused, highly polished communicator
 
 to join our team as an Associate &ndash; Client Services. This is a
 
 customer-facing virtual assistant role
 
 where you will interact directly with a client, build strong relationships, understand their needs, and ensure a smooth, efficient service experience using different software tools and systems.
 
 
 
 
 
 You should be someone who is
 
 very good with customers
 
 ,
 
 excellent at communication (both spoken and written)
 
 , and
 
 comfortable using software tools and technology
 
 as part of your daily work.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as the
 
 main point of contact
 
 for an assigned client and build long-term, trust-based relationship.
 </li>
 <li>
 Handle client inquiries with
 
 professionalism, empathy, and urgency
 
 , ensuring timely and accurate resolutions.
 </li>
 <li>
 Communicate clearly and confidently over
 
 Zoom/Google Meet, email, and chat
 
 , in line with a professional virtual assistant role.
 </li>
 <li>
 Use various
 
 software tools, CRMs, productivity platforms, and other web-based applications
 
 to manage client accounts, tasks, and workflows.
 </li>
 <li>
 Learn and work with new
 
 software solutions
 
 as needed to support client operations and internal processes.
 </li>
 <li>
 Coordinate with internal teams to ensure
 
 seamless execution
 
 of client requirements and expectations.
 </li>
 <li>
 Prepare and maintain
 
 client reports, documentation, and records
 
 with high attention to detail.
 </li>
 <li>
 Monitor client feedback, identify recurring issues, and suggest improvements to enhance the overall client experience.
 </li>
 <li>
 Stay updated with
 
 industry and technology trends
 
 that can help improve client service and internal processes.
 </li>
 <li>
 Support business development by identifying
 
 upsell/cross-sell opportunities
 
 through strong rapport and understanding of client needs.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 Qualification: A 4-Year Bachelor&rsquo;s degree is preferable, ideally in
 
 Business, Communications, Marketing, or a related field
 
 .
 </li>
 <li>
 
 Prior experience in a customer-facing role
 
 such as client services, account management, customer success, customer support, or virtual assistance.
 </li>
 <li>
 
 Top-notch English communication skills
 
 &ndash; both spoken and written &ndash; with the ability to present ideas clearly and confidently.
 </li>
 <li>
 Strong interpersonal skills and the ability to build
 
 rapport and trust
 
 with clients from diverse backgrounds.
 </li>
 <li>
 
 Tech-savvy
 
 : Comfortable working with digital tools, CRMs, spreadsheets, and other software. Quick to learn new systems and platforms.
 </li>
 <li>
 Strong problem-solving and analytical abilities with a
 
 customer-first mindset
 
 .
 </li>
 <li>
 Ability to multitask, prioritize, and stay organized in a fast-paced environment.
 </li>
 <li>
 A proactive learner who adapts quickly to new processes, tools, and industry changes.
 </li>
 <li>
 Strong collaboration and teamwork skills, with
 
 leadership qualities
 
 demonstrated through prior roles or extracurricular activities.
 </li>
 <li>
 Experience in sales or upselling will be considered a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Timings:
 
 
 
 This is a full-time role with flexible US Hours' Shift. Note: This is a hybrid role, with the first 4&ndash;6 weeks expected to be fully on-site for training and onboarding.
 
 
 
 
 
 
 Compensation &amp; Benefits:
 
 
 <ul>
 <li>
 
 Base Salary:
 
 Market Competitive.
 </li>
 <li>
 
 Allowances:
 
 Internet, Electricity, and Wellbeing.
 </li>
 <li>
 
 Performance-based bonuses.
 
 </li>
 </ul>
 
 
 
 
 
 &ldquo;Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.&rdquo;
 
 
 
 
 
 
 You can send your CVs to recruitment@savvital.us.
 
 
 
</div>

Associate - Client Services

LeadSol Islamabad

Lead Marketing is seeking a talented Sales Representative Female to join our dynamic team. The successful candidate will be responsible for handling sales and customer support inquiries from our international customers, achieving sales targets, and ensuring customer satisfaction. The candidate must have excellent communication skills, a positive attitude, and the ability to work well in a team environment.Responsibilities:<ul><li>Outbound Calling Excellence: Initiate outbound calls to potential clients with the aim of introducing our cutting-edge products/services. Engage prospects with compelling communication, driving interest and excitement.</li><li>Relationship Building: Establish and nurture strong client relationships through effective communication and understanding of client needs. Tailor product offerings to match client requirements.</li><li>Sales Pitch Mastery: Develop and deliver persuasive sales pitches to showcase the unique value propositions of our products/services. Articulate key benefits and address client concerns to close deals successfully.</li><li>Target Achievement: Meet and exceed monthly sales targets, consistently demonstrating a results-driven mindset. Strive for continuous improvement and excellence in all aspects of telemarketing.</li><li>Market Intelligence: Stay abreast of industry trends, competitor offerings, and market dynamics. Provide valuable insights to enhance our product positioning and sales strategies.</li><li>Professionalism: Represent with the highest level of professionalism and integrity. Uphold the company's reputation for excellence in customer service and satisfaction.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Sales Representative (Female)

Infocab ltd

&middot; Are you an experienced customer service professional with a background in UK-based taxi services? We are expanding our team in Islamabad and looking for talented individuals like you!*&middot; About the Role:&middot; As an Inbound Customer service representative, you will be the first point of contact for our UK clients, providing exceptional service and managing their travel needs efficiently. This is a full-time, on-site position with competitive compensation and performance-based bonuses.*&middot; Key Responsibilities:*&middot; &middot; Handle inbound calls from UK customers in a professional and friendly manner.&middot; &middot; Efficiently manage airport transfers, local taxi bookings, and service inquiries.&middot; &middot; Accurately process bookings via phone, email, and online systems using client-provided software.&middot; &middot; Provide accurate price quotations and resolve customer queries effectively.&middot; &middot; Liaise with clients, colleagues, and drivers to ensure seamless service delivery.*&middot; Who You Are (Requirements):*&middot; &middot; Minimum 2 years of experience in a UK-based taxi/cab call centre is essential.&middot; &middot; Excellent communication skills with a clear and neutral British accent.&middot; &middot; Proven experience in customer service and conflict resolution.&middot; &middot; Proficiency with taxi booking software, preferably iCabbi Experience&middot; &middot; A problem-solver with the ability to multitask in a fast-paced environment.&middot; &middot; Reliable, punctual, and flexible to work according to the shift schedule .*&middot; We Offer:*&middot; &middot; Salary: Rs 100,000 - Rs 150,000 per month&middot; Performance related Bonus,&middot; &middot; Job Type: Full-time*&middot; How to Apply:&middot; Experienced candidates are encouraged to apply for an interview.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Inbound Customer Care Representative (UK Market)

HRPSP - Your Strategic HR Partner

Hiring: Customer Care RepresentativeSalary: 65,000 PKR Location: Islamabad Timings: 1:00 PM to 9:00 PM (Rotational Shifts)Position: Customer Care RepresentativeWe are looking for a professional, confident, and customer-focused individual to join our team as a Customer Care Representative. If you have experience in customer service or HR operations, this is a great opportunity to grow your career!Key Responsibilities:<ul><li>Handle inbound calls as part of the Frontline HR Helpline Desk.</li><li>Respond to and resolve employee queries from across Pakistan.</li><li>Maintain a polite, professional, and empathetic communication tone in Urdu and English.</li><li>Log and track employee concerns with accuracy.</li><li>Provide timely support and escalate cases when necessary.</li></ul>Requirements:<ul><li>Mandatory experience in Customer Service, HR Operations, or Call Center Support.</li><li>Strong communication skills in English &amp; Urdu.</li><li>Ability to multitask, stay calm under pressure, and deliver quality service.</li></ul>Job Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

Customer Care Representative

Explore 563+ Client service representative in Islamabad this December. Find roles across top companies and apply now to boost your career.

563 client service representative jobs IN Islamabad

Customer Service Representative (CSR)

Customer Service Representative

Customer Service Representative

Associate - Client Services

Sales Representative (Female)

Inbound Customer Care Representative (UK Market)

Customer Care Representative