associate, client support (ciq) Jobs in Islamabad

associate, client support (ciq)

call center agent

sales consultant

call center agents/csr

channel sales representative Jobs in Islamabad

channel sales representative

client service representative

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

Taraki

<div>
 This Job is with
 
 Work Together
 
 .
 
 
 We are seeking a dedicated and personable Customer Service Representative (Women Preferred) to manage our international client accounts. The ideal candidate will possess excellent communication skills and a professional demeanor, capable of handling diverse client needs and inquiries.
 
 
 
 Key Responsibilities:
 
 
 
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 Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
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 Provide assistance and support to international clients, ensuring optimal customer satisfaction.
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 Manage and resolve customer complaints efficiently, ensuring a positive customer experience.
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 Maintain accurate records of client interactions and transactions.
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 Collaborate with the cross-functional teams to improve processes and resolve issues.
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 Educate clients on products and services, guiding them toward suitable solutions.
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 Monitor and follow up on customer feedback and complaints for resolution.
 </li>
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 Uphold company standards in all customer service operations.
 
 
 
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 </ul>
 
 Requirements:
 
 
 
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 Proven customer service experience, preferably with international clientele.
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 Strong communication and interpersonal skills.
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 Ability to manage multiple tasks and prioritize effectively.
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 Problem-solving skills and the ability to think critically.
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 Familiarity with CRM systems and practices.
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 Reliable and punctual with strong organizational skills.
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 Ability to work independently and within a team.
 
 
 
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 </ul>
 
 Qualifications:
 
 
 
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 High school diploma or equivalent; Bachelors degree preferred.
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 1 to 2 years of experience in customer service or related field.
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 Fluency in English is required; additional language skills are a plus.
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 Proficiency in Microsoft Office Suite.
 
 
 
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 </ul>
 
 Additional Information:
 
 
 
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 Must be comfortable working in person.
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 Full-time position.
 
 
 
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 We are looking for a motivated individual who can thrive in a fast-paced environment and is committed to providing superior service to our international clients. Join our team to help us continue building strong client relationships globally.
</div>

CSR (International Clients)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
 
 
 What you&rsquo;ll do as the Customer Service Representative
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor
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 Research each customer&rsquo;s problem to ensure customer satisfaction.
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 Call back customers who left messages during scheduled callback times.
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 Track each customer call with entries into ZAC.
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 Document and track calls and follow up with notes.
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 Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
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 Assist with other projects as necessary.
 
 
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 </ul>
 
 Required Experience
 
 
 
 What will you bring to the team:
 
 
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 Complete Bachelor&rsquo;s Degree
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 Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment
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 Previous experience w/telephone customer service
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 Excellent customer service skills
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 Excellent typing and writing skills.
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 Basic CRM knowledge
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 Logical troubleshooting and organizational skills
 
 
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 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 05:00 AM (Pk time)
</div>

Customer Service Representative

Pentagon Food Group Ltd

Job Title: Customer Service RepresentativeLocation: Phase 7, Bahria Town Rawalpindi (On-site)Office Timings: 02:00pm to 11:00pm (Sun to Fri) Employment Type: Full-timePFG Group &ndash; VisionTo become the world&rsquo;s largest and most respected food Corporation &mdash; delivering high-quality, sustainable, and ethically managed food solutions to every plate, everywhere. Through full vertical integration and operational excellence, we will reinvent the way food is sourced, distributed, and experienced. We will lead the digital transformation of the global food supply chain empowered by innovation and guided by our core values of Responsibility, Excellence, Sustainability, Passion, Ethics, Commitment, and Teamwork (RESPECT). We will build a future where technology, transparency, and trust will define every bite.PFG Group &ndash; MissionPFG Group delivers trusted, high-quality food solutions to the Fast Food, QSR, and wholesale sectors across Pakistan and the United Kingdom. Through operational excellence, ethical sourcing, and a commitment to innovation, we are laying the foundation for a fully integrated, technology-driven food supply chain &mdash; guided by our core values of RESPECT.Customer Services Department &ndash; MissionTo become the most customer-obsessed service team in the industry &mdash; resolving issues with speed, empathy, and precision, and turning every challenge into an opportunity to deepen trust.Job SummaryThe Customer Service Officer is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring smooth order processing. This role supports the Customer Service Team Lead in maintaining high service standards and contributes to the overall mission of customer obsession and operational excellence.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Respond to customer inquiries via phone, email, and CRM platforms.</li><li>Provide accurate information regarding products, orders, deliveries, and returns.</li><li>Handle complaints with empathy and professionalism, ensuring timely resolution.</li></ul>Order Processing &amp; Coordination<ul><li>Process customer orders accurately using CRM and ERP systems.</li><li>Coordinate with logistics, Tele sales, and credit control teams to ensure timely delivery and issue resolution.</li><li>Monitor order status and proactively communicate updates to customers.</li></ul>CRM Management<ul><li>Enter and update customer data in the CRM system with accuracy.</li><li>Track and manage open tickets, ensuring closure within defined SLAs.</li><li>Escalate unresolved issues to the Team Lead or relevant departments.</li></ul>Customer Satisfaction &amp; Feedback<ul><li>Collect and log customer feedback to identify service improvement opportunities.</li><li>Participate in service quality audits and implement corrective actions as directed.</li><li>Strive to exceed customer expectations in every interaction.</li></ul>Team Collaboration<ul><li>Work closely with other team members to ensure consistent service delivery.</li><li>Support training initiatives and share best practices within the team.</li><li>Assist in maintaining holiday cover plans and ensuring service continuity.</li></ul>Ownership &amp; Accountability<ul><li>Take responsibility for assigned tasks and follow through to completion.</li><li>Demonstrate initiative in resolving issues and improving processes.</li><li>Uphold the company&rsquo;s values of RESPECT in all customer interactions.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Services Representative

A1 Global Technologies SMC-PVT Ltd

A1 Global Technologies is looking for motivated and confident individuals to join our dynamic call center team as Customer Service Representatives (CSR) for our US-bound project.We welcome both freshers and experienced candidates who are eager to grow, learn, and excel in a professional environment that values development and performance.Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR) – A1 Global Technologies

EXO -Δ

<div>
 
 Company Description
 
 
 
 EXO Delta provides comprehensive IT services and business development support to help clients plan, build, and grow with a single trusted partner. Our services include software development, web apps, mobile apps, cloud setup, automation, data and analytics, UI and UX design, technical support, CRM setup, sales process design, go to market planning, pitch decks, and investor reports. We pride ourselves on offering a single partner for both tech and growth, fast response times, clear pricing, and senior guidance when needed, always focusing on outcomes.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Representative located in Isl&amacr;m&amacr;b&amacr;d, Pakistan. As a Sales Representative, you will be responsible for identifying and contacting potential clients, understanding their needs, presenting our services, and closing sales deals. You will maintain and develop relationships with clients and partners, create sales reports, and collaborate with the marketing and technical teams to ensure client satisfaction. You will also engage in market research to stay updated with industry trends and competitor activities.
 
 
 
 Qualifications
 
 
 
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 Strong communication and interpersonal skills
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 Experience in sales, client relationship management, and business development
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 Knowledge of IT services and software development
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 Ability to create and deliver presentations
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 Analytical and problem-solving skills
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 Self-motivated and ability to work independently
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 Bachelor's degree in Business, Marketing, or related field is a plus
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 Experience with CRM software is an advantage
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 </ul>
</div>

Sales Representative

PROMOGEN

<div>Position Overview: 
Sales Development Representative Manager APAC (SDR Manager) 
We are seeking an experienced, APAC territory-based Sales Development Representative (SDR) Manager to lead and manage projects across the APAC region. In this role, you will be responsible for building, coaching, and scaling high-performing SDR teams to drive client success across various industries from fast-growing start-ups to Fortune 500 companies. This client-facing, hands-on leadership position requires excellent English communication skills, cultural awareness of APAC business 
practices, and strong expertise in outbound sales development. 
*English fluency is required*.
Job Duties &amp; Responsibilities: 
Client Relationship Management<ul><li>
Serve as the primary contact for APAC territory client programs, ensuring consistent alignment with client goals and expectations.</li><li>
Develop and nurture strong relationships with client stakeholders, providing strategic recommendations and actionable insights.</li><li>
Collaborate with internal teams, including the VP of Client Success, to design, launch, and continuously enhance SDR programs.</li><li>
Proactively identify client risks and opportunities to ensure high satisfaction and retention rates.</li></ul>
Team Leadership and Development<ul><li>
Onboard, and manage SDR teams across multiple countries within APAC. 
Coach and mentor SDRs to consistently achieve KPIs and deliver high-quality pipeline opportunities.</li><li>
Foster a collaborative, accountable, and inclusive team environment focused on growth and continuous improvement.</li><li>
Conduct regular 1:1s, performance reviews, and skills-based training sessions using tools like internal sales coaching resources and AI-driven role-play platforms.</li></ul>
Sales Enablement, Resource Development, and Operations<ul><li>
Leverage tools such as ZoomInfo, Cognism, LinkedIn Sales Navigator, and customized research methods to build and maintain prospect databases.</li><li>
Develop tailored outreach strategies, including cold call scripts, email cadences, and playbooks adapted to the cultural nuances of the APAC regions.</li><li>
Collaborate with marketing and client teams to align messaging and outreach strategies with client objectives.</li></ul>
Performance Monitoring and Reporting<ul><li>
Design and implement reports and dashboards across various CRM platforms, primarily Salesforce (SFDC) and HubSpot, with the flexibility to adapt to others like Zoho and Microsoft Dynamics.</li><li>
Oversee CRM buildouts, including the creation of reporting and dashboards, to ensure seamless integration with client processes and transparency into our teams activities and outcomes.</li><li>
Generate weekly and quarterly reports for clients, showcasing proficiency in Word and Excel for professional formatting and presentation.</li></ul>
Job Requirements and Qualifications:<ul><li>
Bachelors degree, preferably in Business, Marketing, Communications, or a related field.</li><li>
Proven experience in managing Sales Development teams, particularly within the technology or SaaS sector, across diverse APAC markets.</li><li>
Demonstrated success in leading, coaching, and scaling high-performing SDR teams within a remote, hybrid, or multi-country APAC environment.</li><li>
Strong proficiency in CRM platforms, especially Salesforce (SFDC) and HubSpot, with a working knowledge of reporting and dashboard creation in others (e.g., Zoho, Microsoft Dynamics, or regional CRM platforms).</li><li>
Expertise in building high-quality prospect databases for Sales Development initiatives using tools like ZoomInfo, Cognism, LinkedIn Sales Navigator, and market-specific research strategies tailored for APAC regions.</li><li>
Proven track record of developing and optimizing talk tracks, email templates, and SDR playbooks designed to resonate across different APAC business cultures and drive high engagement rates.</li><li>
Excellent written and verbal communication skills in English; additional APAC language skills are a plus.</li><li>
Strategic thinker with strong organizational, analytical, and attention-to-detail skills, adaptable to the nuances of APAC markets.</li><li>
Proficiency in Microsoft Office Suite (Word and Excel) for the preparation of professional reports, performance tracking, and client presentations.</li><li>
Strong sense of accountability and ownership in managing client programs, with the ability to identify both areas of success and opportunities for improvement.</li><li>
Experience with digital marketing initiatives and lead generation campaigns supporting outbound sales is an advantage.</li></ul></div>

SDR Manager

Explore 452+ Client service representative in Islamabad this November. Find roles across top companies and apply now to boost your career.