business development specialist

customer service representative Jobs in Giza

customer service representative

customer service specialist

call center specialist

client service specialist - french is a must Jobs in Giza

client services specialist

Talent 360

<div><p><b>About the Job:</b></p><p><b>
About the Role:</b></p><p>
We are seeking a dedicated and proactive English Client Success Specialist to join our team in 6th of October City. This role focuses on building strong relationships with clients, ensuring their satisfaction, and supporting them in achieving their goals through effective communication and problem-solving.</p><p></p><p><b>
Key Responsibilities:</b></p><p></p><ul><li>
Follow up with clients regularly to ensure satisfaction</li><li>
Maintain strong and professional relationships with clients</li><li>
Conduct quality calls to ensure service standards are met</li><li>
Handle client complaints and solve conflicts professionally</li><li>
Coordinate with internal teams to resolve client issues</li><li>
Follow up with clients regarding pending payments</li><li>
Ensure all client requests are handled on time</li><li>
Keep records of client communication and feedback</li><li>
Report client concerns to management when needed</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Previous experience in Customer Service / Client Relations / Account Management preferred</li></ul><ul><li>
Fluent English speaker (spoken and written)</li><li>
Strong communication skills</li><li>
Problem solving skills and attention to details</li><li>
Ability to handle difficult situations professionally</li><li>
Ability to follow up and track tasks accurately
</li></ul><p></p><p><b>Working Conditions</b></p><ul><li>
Working Hours: 9:00 AM &ndash; 6:00 PM or 10:00 AM &ndash; 7:00 PM, including one hour break</li><li>
Days Off: Saturday &amp; Sunday</li><li>
Work Location: Sheikh Zayed, Cairo</li></ul><br>
<b>
Benefits</b><p><b><br>
Compensation &amp; Benefits:</b></p><ul><li><ul><li>
Competitive salary based on experience</li><li>
Medical insurance coverage</li><li>
Company-provided mobile phone and SIM card, and Laptop</li><li>
Opportunity to work with expanding FMCG brands across regional markets</li><li>
Dynamic and performance-driven work environment</li></ul></li></ul></div>

English Client Success Specialist - 6th of October

Concentrix

<div>
 <p>
  Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Smart Village, Giza, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fluent in English (B2 - C1).
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work.
  </li>
  <li>
   Flexible with rotational shifts including night and overnight shifts.
  </li>
  <li>
   Ready to start immediately.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Attractive salary packages.
  </li>
  <li>
   Unlimited sales bonuses.
  </li>
  <li>
   Transportation provided (Door to door for ladies through night and overnight shifts)
  </li>
  <li>
   Social &amp; medical insurance
  </li>
  <li>
   Paid training
  </li>
  <li>
   Opportunity to get promoted after 6 months.
  </li>
 </ul>
</div>


Customer Service Specialist

<div>
 <p>
  Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work location: 6th of October, Giza, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   Fluent in English (B2 - C1).
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work.
  </li>
  <li>
   Flexible with rotational shifts including night and overnight shifts.
  </li>
  <li>
   Ready to start immediately.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <ul>
  <li>
   Attractive salary packages.
  </li>
  <li>
   Unlimited sales bonuses.
  </li>
  <li>
   Transportation provided (Door to door for ladies through night and overnight shifts).
  </li>
  <li>
   Social &amp; medical insurance.
  </li>
  <li>
   Paid training.
  </li>
  <li>
   Opportunity to get promoted after 6 months.
  </li>
  <li>
   Free online courses.
  </li>
 </ul>
</div>


HSBC

<div>
 <p>
  <strong>
   Why join us
  </strong>
 </p>
 <p>
  To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 </p>
 <p>
  <strong>
   What you will do
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  </li>
  <li>
   Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  </li>
  <li>
   Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
  </li>
  <li>
   Receive/make calls/Emails from/to customers (internal/ external)
  </li>
  <li>
   Act effectively on all customer feedback.
  </li>
  <li>
   Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
  </li>
  <li>
   Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
  </li>
  <li>
   Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
  </li>
 </ul>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Fluent in English and French is a must
  </li>
  <li>
   Previous Experience in customer facing roles
  </li>
  <li>
   Exceptional Client focus and orientation
  </li>
  <li>
   Interpersonal, verbal and written communication skills.
  </li>
  <li>
   Ability to communicate efficiently with local and global teams
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Ability to multi-task, depending on the criticality of the tasks.
  </li>
  <li>
   Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
  </li>
 </ul>
 <p>
  <strong>
   <em>
   </em>
  </strong>
 </p>
 <p>
  <strong>
   What additional skills will be good to have?
  </strong>
 </p>
 <ul>
  <li>
   Experience and proficiency with web-based technologies.
  </li>
  <li>
   Position requires technical knowledge where GPS experience is asset.
  </li>
  <li>
   MS office.
  </li>
  <li>
   MI and Reporting/ Real time management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 </p>
 <p>
 </p>
</div>


Client Service Specialist - FRENCH IS A MUST

Axios International

<p></p><div><p><b>Position: </b>Patient Care Specialist</p><p></p><p><b><br>
Position Purpose</b><br>
The Patient Care Specialist plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.<br>
The Patient Care Specialist serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the Patient Care Specialist brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant.<br>
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.</p><div><br>
<b>
 Duties and Responsibilities</b><br>
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Provide guidance, training, and ongoing support to subordinates and newly onboarded team members to ensure smooth integration and performance.</li><li>Liaise with external stakeholders to ensure clear, effective, and professional communication.</li><li>Monitor and maintain performance KPIs by analyzing reports and implementing action plans to meet established standards</li><li>Collaborate with various internal divisions to ensure alignment</li><li>Ensure proper utilization of all provided digital platforms for both internal and external usage</li><li>Conduct quality assurance and monitoring procedures for Patient Safety Data reporting</li><li>Perform additional duties as assigned by your line manager</li></ul></div><br>
<p></p>
<div><b>
Relationships</b><br>
<ul><li>Work closely with the Line Manager and program team members.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul></div><p></p><div><b><br>
Competencies</b><br>
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork.</li></ul></div><p></p><div><b><br>
 Educational Background and Experience</b><br>
<ul><li>A degree in a Scientific or healthcare-related field is preferred</li><li>Hands-on experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage.</li><li>Experience coordinating and handling logistics/supply chain is a plus</li><li>Experience in customer service management</li></ul></div><br>
<p></p>
<p><b>
Benefits of working with Axios include</b>:</p><br>
<ul>
<li>Paying fair market value</li>
<li>Annual performance-based bonus (based on role, levels, and contract)</li>
<li>Premium Private health insurance</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</li></ul><p></p><div><b><br>
Job Circumstances</b><br>
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div></div><p></p>

Patient Care Specialist (Egypt)

VodafoneThree

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
Responsible for leading the execution of device services propositions and programs and drive the commercial performance of these services driving growth and market penetration; through identifying areas of opportunities based on customer insights and market trends, and develop required commercial programs that appeal to the customers.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2>
</div><div><ul><li>Defining the device services roadmap to underpin the vision and strategy through identification of key goals in line with Devices Strategy</li><li>
Collaborate cross functionally (marketing, sales and operations) to ensure successful execution.</li><li>
Drive communication &amp; negotiation with external parties to acquire strong partnership to execute the agreed plans for device services.</li><li>
Constantly monitor, track device services performance and propose corrective actions when needed</li><li>
Analyse market trends, customer behaviour, perform competitive analysis and constantly propose new ways to increase customer engagement, revenues, margin uplift and overall customer satisfaction.</li><li>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>+4 years of experience (Sales or Marketing)</li><li>
In-depth knowledge of Product life cycle Management of smart tech products</li><li>
In-depth knowledge of device financing models</li><li>
Deep understanding of driving revenue streams, and translating customer insights into proposition</li><li>
Ability to work independently.</li><li>
Project Management Skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:
</b></h2></div><div><ul><li>Product Management of Smart-Tech Products</li><li>
Proposition development &amp; Commercial Management of Devices Services Products</li><li>
Excellent Communication Skills, both written and verbal</li><li>
Excellent Presentation skills</li><li>
Excellent negotiation skills</li><li>
Strong proficiency in analysis tools including Microsoft Excel</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Devices Services Sr.Specialist

Savills

<div><p><b>The Role</b></p><p>
Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 600 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world. Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care.</p><p>
The Paid Media Executive is responsible for the accurate setup and optimisation of paid social media campaigns, with additional support across paid search where required. This role plays a key part in driving growth across business divisions by delivering effective digital activations that attract and engage potential clients. Core responsibilities include audience research, social ad creation, optimisation and budget management, performance monitoring, A/B testing, and reporting on campaign effectiveness. The role will also support paid search activity through keyword research, bid management, and campaign analysis as needed.</p><p>
The individual will be Cairo‑based, supporting the UK business, and will form part of a Cairo media buying team alongside other locally based media buyers.</p><p><b>
Key Responsibilities</b></p><p><b>
Campaign Setup</b></p><p>
Set up new paid media campaigns upon receipt of a brief, including target audience, budget, and messaging.</p><p><b>
Campaign Checks and Optimisation</b></p><p>
Review campaigns thoroughly before publishing to ensure accuracy.</p><p><b>
Daily Checks</b></p><p>
Conduct daily checks on all live campaigns to ensure they are running correctly. Alert the team to any campaigns performing below benchmarks, allowing discussion on how best to optimise and adjust strategies.</p><p><b>
Reporting</b></p><p>
Generate regular reports with added commentary for sharing with business stakeholders.</p><p><b>
Continuous Improvement</b></p><p>
Identify opportunities for process improvement and efficiency in campaign setup. Stay up-to-date with industry best practices and emerging technologies in digital marketing.</p><p><b>
Skills, Knowledge and Experience</b></p><ul><li><p>
Experience in setting up paid social campaigns across multiple platforms including Meta and LinkedIn.</p></li><li><p>
Experience in setting up paid search campaigns.</p></li><li><p>
Strong analytical skills with the ability to prepare and interpret reporting information.</p></li><li><p>
Experience using Google Analytics.</p></li><li><p>
Fluent in English.</p></li><li><p>
A passion for marketing, paid social and PPC opportunities.</p></li><li><p>
Strong teamwork and interpersonal skills for liaising with clients and colleagues.</p></li><li><p>
Excellent written and verbal communication skills.</p></li><li><p>
Hands-on experience with PPC and Paid Social campaigns.</p></li><li><p>
Knowledge of Google Ads and Google Analytics.</p></li><li><p>
Comprehensive understanding of Paid Media, PPC marketing principles, approaches, and best practices.</p></li></ul><p><b>
Preferred Experience &amp; Skills</b>:</p><ul><li><p>
Good written and verbal communication skills.</p></li><li><p>
Ability to multi-task and manage various project elements simultaneously</p></li><li><p>
Strong attention to detail</p></li><li><p>
Certification or qualification in paid social and as a PPC Specialist</p></li><li><p>
Immediate availability preferred</p></li></ul></div>

Paid Media Executive

Explore 129+ Client services specialist in Giza this May. Find roles across top companies and apply now to boost your career.

129 client services specialist jobs In Giza

English Client Success Specialist - 6th of October

Customer Service Specialist

Customer Service Specialist

Client Service Specialist - FRENCH IS A MUST

Patient Care Specialist (Egypt)

Devices Services Sr.Specialist

Paid Media Executive