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client success manager

TailWind Voice & Data

<div><p>We are seeking a proactive and relationship-driven <b>Client Success Manager (CSM)</b> to join our team.<br>
</p><p></p><br>
<p>In this role, you will be the trusted advisor for our clients and partners&mdash;driving satisfaction, retention, and growth through exceptional support and strategic guidance. The CSM acts as a liaison between clients/partners and internal departments including Sales, Product, Marketing, Finance, and Operations to ensure a seamless client experience from onboarding through ongoing service delivery.</p><p></p><p><br>
If you thrive in fast-paced environments, enjoy problem-solving, and are passionate about delivering &ldquo;White Glove&rdquo; customer support, we want to hear from you.</p><p></p><p><b><br>
Essential Functions</b></p>
<div>
<ul><li><b>Client/Partner Relationship Management</b>- Serve as the primary point of contact for assigned clients/partners. Build trusted relationships to ensure ongoing satisfaction and long-term engagement. Allow Sales Team members to focus on new business development.</li></ul>
<ul><li><b>Issue Resolution &amp; Escalation Management</b>- Act as the escalation point for client/partner issues. Understand client/partner business needs to deliver tailored solutions.</li></ul>
<ul><li><b>Sales Support &amp; Growth Opportunities</b>- Identify upsell and cross-sell opportunities within existing accounts. Assist the Sales team in client/partner engagement and retention strategies.</li></ul>
<ul><li><b>Cross-Functional Project Collaboration</b>- Coordinate and/or lead project calls between Engineering, Operations, and Sales. Act as liaison for internal and external project implementation.</li></ul>
<ul><li><b>Client/Partner Onboarding &amp; Enablement</b>- Guide new and existing clients/partners through onboarding. Facilitate training, enablement, and product/service adoption.</li></ul>
<ul><li><b>Client/Partner Satisfaction Monitoring</b>- Regularly assesses client/partner needs and satisfaction levels. Ensure clients/partners are receiving maximum value from services.</li></ul>
<ul><li><b>Portal Training &amp; Support</b>- Train and support users on effective portal use. Maintain relevant content to ensure ease of navigation and alignment with goals.</li></ul>
<ul><li><b>Feedback Management</b>- Collect and track client/partner feedback. Advocate internally for improvements based on insights.</li></ul>
<ul><li><b>Sales Concession &amp; Credit Review</b>- Act as point of contact for handling sales concession or credit review processes.</li></ul>
<ul><li><b>Content &amp; Knowledge Management</b>- Maintain organized, relevant, and up-to-date client-facing content.</li></ul>
<ul><li><b>Internal/External Stakeholder Collaboration</b>- Work closely with internal departments and external client/ partners to ensure seamless execution and service. Foster internal alignment and drive strategic partner acceleration.</li></ul>
<ul><li><b>Other Duties as Assigned</b></li></ul></div><br>
<p></p>
<p><b>
Competencies</b></p>
<ul>
<li>Strong Communication Skills</li>
<li>Relationship Building</li>
<li>Technical Acumen (especially in Sales/CRM tools)</li>
<li>Influence &amp; Negotiation</li>
<li>Results Oriented</li>
<li>Self- Motivation and Initiative</li>
<li>Time Management and Prioritization</li>
<li>Problem Solving and Analytical Thinking</li></ul><br>
<p></p>
<p><b>
Required Education and Experience</b></p>
<div>
<ul><li>Prior experience in client success, account management, or sales support preferred</li></ul>
<ul><li>Sales Operations a plus</li></ul>
<ul><li>Telecommunications experience not required but helpful</li></ul>
<ul><li>Familiarity with CRM and customer success tools, (Salesforce, HubSpot, Gainsight, etc.) is a plus.</li></ul>
<ul><li>Knowledge of sales principles and customer service practices.</li></ul>
<ul><li>Ability to travel upon client/partner/organization needs.</li></ul>
<ul><li>Exhibit professionalism, a strong work ethic, and a commitment to integrity.</li></ul>
<ul><li>Excellent communication skills, with the ability to build trust and rapport quickly, and clearly articulate a value proposition.</li></ul>
<ul><li>Strong customer service orientation with ability to develop and maintain relationships, internally and externally.</li></ul>
<ul><li>Initiative, follow-through, strong time-management skills, and the ability to multi-task.</li></ul>
<ul><li>Proficiency with Microsoft Office Suite.</li></ul>
<ul><li>Proven ability to successfully manage multiple accounts, prioritize competing demands, and consistently meet deadlines.</li></ul>
<ul><li>Strong Analytical and problem-solving skills with the ability to translate client needs into clear, actionable solutions.</li></ul>
<ul><li>Thrives in fast-paced environment and collaborates effectively with cross-functional teams to achieve organizational goals.</li></ul></div><br>
<p></p>
<p><b>
Compensation &amp; Benefits</b></p><br>
<p></p><ul>
<li><b>
Annual Salary:</b> $50,000 to $65,000 (based on experience)</li>
<li><b>Benefits:</b>
<ul><li>Medical, Dental, Vision</li>
<li>401(k) with Match</li>
<li>Basic &amp; Voluntary Life Insurance</li>
<li>Short &amp; Long-Term Disability</li>
<li>Healthiest You! Telehealth Services</li>
<li>Accident, Disease, and Hospital Confinement Insurance</li>
</ul></li><li><b>Paid Time Off (PTO):</b>
<ul><li>Accrued PTO</li>
<li>4 hours of PTO on your birthday</li>
<li>Paid Holidays</li>
<li>1 Floating Holiday of your choice</li>
</ul></li><li><b>Travel:</b> Occasional travel may be required for conferences, off-site meetings, or company events.</li></ul><br>
<p></p>
<p><b>
How to Apply</b></p>
<p>
If you're a proactive, organized client success manager looking for a fast-paced and supportive team environment, we&rsquo;d love to hear from you. Apply today and help support the success of TailWind Voice &amp; Data.</p></div>

Client Success Manager

fillir

<p>Overview</p><p>Fillir is seeking a highly motivated and organized <b>Practice Manager</b> to lead the daily operations of our new Tampa location. This role is responsible for ensuring the practice operates efficiently while delivering an exceptional client experience consistent with fillir's brand standards.</p><p>The Practice Manager will oversee clinic operations, team leadership, financial performance, and administrative systems while supporting providers and maintaining compliance with medical and aesthetic industry regulations. This individual will serve as the operational leader of the location, fostering a positive team culture and ensuring the highest level of service for our clients.</p><p>This is a hands-on leadership role that requires strong organizational skills, attention to detail, and a passion for delivering outstanding client experiences in a fast-paced aesthetic practice.</p><p>Responsibilities:</p><p><b>Operational Leadership</b></p><ul><li>Oversee all aspects of daily clinic operations, including scheduling, client flow, treatment room utilization, and administrative workflows to ensure efficiency and a seamless client experience</li><li>Maintain fillir's high standards for client care, service excellence, and professionalism</li><li>Ensure the practice environment is organized, welcoming, and operating at peak efficiency</li><li>Collaborate with fillir leadership on operational improvements and implementation of company initiatives</li></ul><p><b>Team Management</b></p><ul><li>Supervise and support clinic staff including client coordinators, nurses, aestheticians, and administrative team members</li><li>Lead hiring, onboarding, training, and ongoing development of team members</li><li>Conduct performance evaluations and provide coaching to support staff success</li><li>Foster a positive, collaborative, and accountable team culture aligned with Fillir values</li></ul><p><b>Financial &amp; Business Management</b></p><ul><li>Support financial performance through operational efficiency and strong scheduling management</li><li>Monitor daily revenue, appointment utilization, and provider productivity</li><li>Assist leadership with budgeting, expense management, and financial reporting</li><li>Ensure proper handling of client transactions, product sales, and service revenue</li></ul><p><b>Client Experience</b></p><ul><li>Ensure every client receives an exceptional experience from arrival to checkout</li><li>Address client concerns or service recovery situations with professionalism and care</li><li>Support front desk operations and ensure smooth scheduling, communication, and follow-up</li></ul><p><b>Compliance &amp; Administration</b></p><ul><li>Maintain accurate and compliant medical records in accordance with HIPAA and healthcare regulations</li><li>Ensure adherence to all medical spa regulations, safety standards, and company policies</li><li>Oversee inventory management for medical supplies, retail products, and operational materials</li><li>Ensure proper documentation, consent forms, and treatment protocols are followed</li></ul><p><b>Systems &amp; Workflow Management</b></p><ul><li>Utilize Electronic Medical Record (EMR/EHR) and practice management systems to ensure documentation accuracy and operational efficiency</li><li>Monitor reporting dashboards and operational metrics to identify opportunities for improvement</li><li>Implement best practices in scheduling, client communication, and operational workflow</li></ul><p><b>Qualifications</b></p><ul><li>3&ndash;5+ years of experience in <b>medical practice management, med spa management, or healthcare office management</b></li><li>Strong leadership and team management experience in a fast-paced environment</li><li>Experience in <b>aesthetic medicine, dermatology, plastic surgery, or medical spa operations</b> preferred</li><li>Proven ability to manage clinic operations, staff performance, and client experience</li><li>Strong financial awareness including revenue tracking, scheduling optimization, and expense management</li><li>Familiarity with <b>EMR/EHR systems and practice management software (Boulevard)</b></li><li>Knowledge of <b>HIPAA regulations, medical documentation standards, and healthcare compliance requirements</b></li><li>Exceptional organizational, communication, and problem-solving skills</li><li>Ability to multitask and adapt in a high-growth environment</li></ul><p><b>What We&rsquo;re Looking For</b></p><p>The ideal candidate is a <b>strong leader, highly organized, and passionate about delivering exceptional service.</b> They thrive in fast-paced environments, take ownership of operations, and are committed to helping both the team and the business succeed.</p><p>At fillir, we believe the client experience always comes first. Our Practice Manager will play a key role in ensuring every client feels welcomed, cared for, and confident in the services we provide.</p><p>Pay: $56,235.51 - $67,724.48 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Practice Manager

<div>:
<div><b>
GFT </b>is seeking a<b> </b><b>Business Development &amp; Proposal Manager</b><b> </b>to provide leadership across<b> </b><b>Florida and Georgia</b><b> </b>within our Transportation, Construction Services, and Buildings &amp; Places markets. This high-impact role is designed for a strategic AEC business development leader who drives the full lifecycle of growth &mdash; from client service team engagement and pipeline development to capture planning, proposal leadership, and interview execution. With deep expertise in FDOT, GDOT, and Florida and Georgia municipal procurement environments, you will serve as a trusted BD Partner to client service teams, partner in capture strategy for key pursuits, oversee complex multi-disciplinary proposals, and guide interviews and presentations.</div><div></div><div><br>
This position also includes direct management of BD staff, with responsibility for setting performance expectations, managing resources across offices, and building a high-performing team aligned with regional growth objectives. We are looking for a proven AEC BD leader with demonstrated success managing Florida- and Georgia-based teams, aligning markets and practices across geographies, and translating client intelligence into compelling win strategies that consistently deliver results. This position can be located at either our <b>Orlando, Tampa or Fort Lauderdale</b> offices!</div><div></div><div><br>
At GFT, we&rsquo;re not just pursuing projects&mdash;we&rsquo;re strategically capturing opportunities that shape our communities. The Strategic Growth Office is the engine behind GFT&rsquo;s enterprise-wide growth. It fuels our most significant pursuits by aligning talent, insights, and strategy to win complex, high-impact projects. From vision through delivery, we partner across all Business Groups to develop compelling, competitive proposals that reflect our core values and technical excellence.</div><div></div><div><b><br>
What you&rsquo;ll be challenged to do:</b></div><p>
The BD &amp; Proposal Manager is a senior position that supports multiple business lines/groups and contributes to meeting annual goals by leading key business development efforts. They excel in capture planning, proposal development, and interviews; provide client service support (clients/practice/market); may support markets, business groups (BGs), areas, or practices. The BD &amp; Proposal Manager role may include people management.</p><div><br>
</div><div><b>In this capacity, the successful candidate will be responsible for the following:</b></div><div></div><p><b><br>
Business Development &amp; Marketing</b></p><ul><li>
Provide direct business development support to clients, markets, and practices, including collaboration with Market and Practice Leaders.
</li><li>Responsible for writing, updating, and maintaining BD collateral to ensure consistency and relevance.
</li><li>Contributes to internal BD meetings and represents the firm at relevant conferences and industry events.
</li><li>Coordinate with the MarCom team ensures integrated messaging across campaigns and initiatives.</li></ul><p><b>
BD Data/Processes/Practices</b></p><ul><li>
Possesses deep knowledge of the full business development lifecycle&mdash;including capture planning, proposal management, and interviews&mdash;and may be responsible for training others in these areas.
</li><li>Lead working groups focused on continuous improvement</li><li>
Accountable for maintaining accurate business data for their assigned area (client, market, business group, or practice).
</li><li>Refine BD processes ensures consistent quality and operational efficiency across the team.
</li><li>Use approved AI tools (such as ChatGPT) to support writing, research, and proposal efficiency, and collaborate with others to explore and implement new use cases for AI that enhance business development performance.
</li></ul><p><b>Client Service Team Support</b></p><ul><li>
Serve as BD Partner for multiple Tier I clients</li><li>
Actively participate in Client Service Team (CST) meetings and help manage client pipelines in partnership with operations teams. This support may extend to Tier II CSTs at the market, practice, or BG level, and includes participation in client meetings and external sales efforts.</li><li>
Conduct in-depth research on client histories, CIPs, budgeting documents, and public communications to inform CST strategy.
</li><li>Lead the development of client-specific marketing campaigns&mdash;coordinating with the MarCom team to ensure alignment with broader strategic initiatives&mdash;and assist in the creation of materials for client meetings and capability briefings.</li></ul><p><b>
Capture Planning</b></p><ul><li>
Serve as a strategic leader in pre-proposal and capture planning efforts, guiding top business group (BG) priority pursuits&mdash;including those involving alternative delivery methods.
</li><li>Serve as Proposal Manager during the proposal phase and is a key member of capture teams across all capture plans within their practice or region.
</li><li>Provide mentorship to Proposal Managers on standard-level capture strategies, helping to elevate pursuit quality across the team.</li><li>
Collaborate closely with Capture Managers and assess pursuit complexity and determine appropriate level of effort and anticipated hours for team members.
</li><li>Facilitate kick-off and update meetings</li><li>
Identify and validate win themes and strategic messaging that align with client priorities.
</li><li>Support teaming efforts by coordinating internal and external partnerships to strengthen the firm&rsquo;s competitive position.</li></ul><p><b>
Proposal Management</b></p><ul><li>
Oversee major, standard, and agile-level pursuits.
</li><li>Lead Top Corporate Pursuits (TCPs), major and priority pursuits, and alternative delivery efforts.
</li><li>Verify and document RFP compliance</li><li>
Manage complex, multi-category proposals that involve collaboration across BD teams.
</li><li>Conduct peer compliance reviews across all pursuit levels&mdash;including those led by other teams.</li><li>
Participate in client-held pre-proposal meetings and debriefs to inform future strategy and enhance proposal effectiveness.
</li><li>Develop and maintain comprehensive proposal plans, review assigned BD staff work, and provide feedback to support continuous improvement.
</li><li>Review and advise on proposal budgets to ensure appropriate resource allocation.
</li><li>Assist with teaming outreach and relationship development to support long-term partnerships.</li></ul><p><b>
Writing</b></p><ul><li>
Develop and articulate key win themes and strategic messages that underpin proposal narratives.
</li><li>Lead author for executive summaries and non-technical sections across TCPs, top BG priorities, and major and standard pursuits.</li><li>
Integrate capture planning insights and proposal strategy into client-centric messaging.
</li><li>Critique technical sections to ensure alignment with win strategies and provide thoughtful feedback to enhance clarity, consistency, and impact.</li></ul><p><b>
Interview Development</b></p><ul><li>
Lead interview development for TCPs, BG priority pursuits, and major-level interviews.
</li><li>Provide strategic guidance to Senior Proposal Specialists and Proposal Managers on standard and major-level pursuits, helping teams craft clear, consistent messaging.
</li><li>Work closely with the interview team to develop presentation content, coach presenters, and ensure win themes are effectively communicated throughout.
</li><li>In collaboration with graphic designers, they help visually translate messages into compelling graphics and visuals that support the team&rsquo;s narrative.</li></ul><p><b>
Communication/Collaboration/Culture</b></p><ul><li>
Foster strong working relationships across stakeholder groups&mdash;including Capture Managers, BD colleagues, Client Service Leaders (CSLs), BG leadership, and market executives</li><li>
Manage relationships with external partners such as teaming firms and marketing collaborators.</li><li>
Lead cross-functional proposal teams on pursuits ranging from agile to the most complex, priority-level projects.
</li><li>Provide strategic oversight, resolve project-related conflicts, and ensure team alignment with organizational goals.</li><li>
Guide Proposal Managers and Senior Proposal Managers on leadership development and proposal strategy as a coach and mentor.</li></ul><p><b>
Supervisory</b></p><ul><li>
May be responsible for setting and promoting people management best practices, collaborating with BD&amp;M leadership to define team development strategies.
</li><li>Manage workload through resource planning tools</li><li>
Ensure quality and balance across teams.
</li><li>Develop training programs, performance management, and professional growth support for direct reports&mdash;which may include Proposal Specialists at various levels and senior team members.</li></ul>
:
<div><b>What you will bring to our firm:</b></div><div><ul><li>
Normally, a 4-year degree in English, Marketing, Journalism, Communications, or applicable field - or comparable experience - is required.</li><li>
Normally 10+ years of total combined experience in the full lifecycle of business development (marketing, communications, client, capture, and proposal phases)</li><li>
Minimum of 3 years of demonstrated experience supporting, facilitating, and participating in capture planning support
</li><li>Demonstrated success in taking opportunities successfully from capture support though and including successfully performing all phases of proposal management responsibilities.</li><li>
Demonstrated experience and detailed understanding of the business development lifecycle phases; marketing, client accounts, capture, proposals and interviews
</li><li>Normally would have completed some continuing education/professional association training relevant to business development in the AEC industry</li></ul></div><div><b>
Compensation:</b></div><div>
The salary range for this role is $110,000 - $135,000. Salary is dependent upon experience and geographic location.</div><div>
</div><div><b>
Featured Benefits:</b></div><ul><li>Hybrid (in-person and remote) work environment.</li><li>Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.</li><li>Tax-deferred 401(k) savings plan.</li><li>Competitive paid-time-off (PTO) accrual.</li><li>Tuition reimbursement for continued education.</li><li>Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations</li><li>Incentive compensation for eligible positions.</li></ul><br>
<div></div>
:
<div>
At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships &ndash; that&rsquo;s why we&rsquo;re the employer of choice for 5,000+ of the industry&rsquo;s brightest engineers, planners, architects, inspectors, designers, and more.</div><div></div><div><br>
Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century&rsquo;s experience, together we&rsquo;re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.<br>
<br>
<b>GFT: Ingenuity That Shapes Lives&trade;</b> is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans&rsquo; status or other characteristics protected by law.</div><div></div><div><br>
Unsolicited resumes from third party agencies will be considered the property GFT.</div><div></div><div><br>
GFT does require the successful completion of a criminal background check for all advertised positions.</div><div></div><div><b><br>
Location: </b>Orlando ; Tampa ; Fort Lauderdale<br>
<b>Core Business Hours:</b> 8:00 AM &ndash; 5:00 PM<br>
<b>Employment Status:</b> Full-Time</div></div>

Business Development & Proposal Manager

<div>
 The Healthcare Project Manager is responsible for overseeing all aspects of healthcare architectural projects, ensuring they meet the highest quality standards and client expectations. This role involves leading and coordinating project teams to produce high-quality construction documents and deliver exceptional results across all project phases. The Healthcare Project Manager will report to the Client Executive/Principal Architect and is charged with ensuring projects are completed on time, within budget, and in alignment with PBK&rsquo;s quality and client service standards.
 <br/>
 <br/>
 <strong>
  Your Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee and manage the project team, including Project Architects, consultants, and other contributors, to ensure the successful delivery of high-quality healthcare design and construction documents.
  </li>
  <li>
   Lead all phases of the project schedule, including Pre-Design, Schematic Design, Design Development, Construction Documents, Bidding, and Construction Administration.
  </li>
  <li>
   Ensure projects meet client goals, schedules, and budgets while adhering to PBK&rsquo;s quality and healthcare compliance standards.
  </li>
  <li>
   Organize and direct architectural and engineering teams to execute the work efficiently and collaboratively.
  </li>
  <li>
   Mentor and supervise junior staff, overseeing their work and providing guidance for professional development.
  </li>
  <li>
   Build and maintain positive client relationships throughout the project lifecycle, including regular updates and addressing client needs proactively.
  </li>
  <li>
   Provide technical expertise and strategic input to the project team, ensuring compliance with healthcare-specific building codes, standards, and regulations.
  </li>
  <li>
   Support the Client Executive and Principal Architect in delegating tasks and supervising project deliverables.
  </li>
  <li>
   Lead construction administration meetings on-site with contractors, owners, and stakeholders, addressing issues promptly and ensuring smooth project progression.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Here's What You'll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Architecture or a related field is required.
  </li>
  <li>
   Architecture License, with healthcare-specific experience a plus.
  </li>
  <li>
   10-15 years of professional experience in architecture or project management, preferably with healthcare projects.
  </li>
  <li>
   In-depth understanding of healthcare-specific building codes, standards, and design considerations.
  </li>
  <li>
   Strong communication skills to collaborate with clients, consultants, and internal teams effectively.
  </li>
  <li>
   Proven ability to make sound decisions, exhibit strong judgment, and lead multidisciplinary teams.
  </li>
  <li>
   Proficiency in AutoCAD and Revit is required. Familiarity with SketchUp and Adobe Creative Suite is a plus.
  </li>
  <li>
   Excellent organizational, leadership, and time-management skills to handle complex, multi-phase healthcare projects.
  </li>
  <li>
   Experience in construction administration, including leading jobsite meetings and resolving technical challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why PBK
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Close-Knit, Collaborative Team: You will have the chance to work closely with leaderships and a tight-knit team of professionals. This environment fosters personal relationships and allows for a greater impact on every project, where everyone&rsquo;s input is valued.
  </li>
  <li>
   Diverse Roles and Responsibilities: You will have the opportunity to be involved in various aspects of the projects, from initial concept through construction, gaining hands-on experience and a broad skill set.
  </li>
  <li>
   Direct Influence on Projects: You will have a direct influence on the design process, client relationships, and overall project delivery. You will see your contributions come to life in the final product.
  </li>
  <li>
   Opportunities for Growth: Your career growth can be organic and tailored to your strengths and ambitions. There&rsquo;s more room for taking on new challenges, stepping into leadership roles, and contributing to the firm&rsquo;s long-term vision.
  </li>
  <li>
   Varied and Meaningful Projects: You will be exposed to a diverse set of design challenges keeping the work exciting and allowing you to build a well-rounded portfolio.
  </li>
  <li>
   A Chance to Make a Big Impact: You will see firsthand how your work contributes to the success of the firm. Each project is critical to the firm&rsquo;s reputation, and you will have the chance to make a tangible difference.
  </li>
  <li>
   Hands-On Learning: You will have access to learning opportunities and conferences to keep up to date with the latest best practices.
  </li>
  <li>
   Freedom and Support: You will have the opportunity to operate independently in addition to participating in a collaborative office. You will also have access to national resources and expertise.
  </li>
 </ul>
</div>


Healthcare Project Manager

Webb Insurance Group

<p><b>About Us</b></p><p>Webb Insurance Group is a growing independent insurance agency dedicated to providing exceptional service and tailored insurance solutions to our commercial clients. We pride ourselves on professionalism, responsiveness, and building long-term client relationships.</p><p><b>Position Overview</b></p><p>We are seeking an experienced and detail-oriented <b>Commercial Lines Account Manager</b> to join our team. This role is responsible for managing a book of commercial lines clients, providing outstanding customer service, and ensuring accuracy in policy servicing, renewals, and account management. The ideal candidate is proactive, organized, and thrives in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Manage all aspects of assigned commercial accounts, including new business, renewals, endorsements, and policy changes.</li><li>Provide day-to-day service to clients, including answering coverage questions, issuing certificates, processing ID cards, and handling billing inquiries.</li><li>Review and analyze policies for accuracy and adequate coverage, identifying gaps and making coverage recommendations.</li><li>Prepare and deliver renewal proposals, quotes, and coverage comparisons.</li><li>Build strong relationships with underwriters and carrier representatives to negotiate terms and resolve issues.</li><li>Maintain accurate client information and documentation in the agency management system.</li><li>Stay current on industry trends, carrier appetites, and compliance requirements.</li><li>Provide prompt, accurate, and friendly client support via inbound calls, texts, and emails</li><li>Develop insurance quotes based on client needs and follow up in order to make the sale</li><li>Maintain a strong work ethic with a commitment to success</li></ul><p><b>Qualifications</b></p><ul><li>Candidates must have an active 4-40 or 2-20 Insurance License</li><li>1+ year of experience in commercial lines account management (independent agency experience preferred).</li><li>Strong knowledge of commercial insurance products (GL, Property, Auto, WC, Umbrella, etc.).</li><li>Excellent communication skills: written, verbal and listening</li><li>Motivated to complete tasks and have a growth focused mindset</li><li>Excellent organizational skills with attention to detail and accuracy.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary commensurate with experience.</li><li>Performance-based bonus opportunities.</li><li>Health insurance.</li><li>Retirement plan with employer contribution.</li><li>Paid time off and holidays.</li><li>Professional development opportunities and continuing education support.</li></ul><p><b>How to Apply</b></p><p>If you are a client-focused professional who thrives on building relationships and delivering exceptional service, we&rsquo;d love to hear from you. Please submit your resume and cover letter via this website.</p><p>Job Type: Permanent</p><p>Pay: From $52,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul><p>Experience:</p><ul><li>Commercial insurance: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>4-40 or 2-20 license (Required)</li></ul><p>Ability to Commute:</p><ul><li>Tampa, FL 33629 (Required)</li></ul><p>Work Location: In person</p>

Commercial Insurance Account Manager

Geosyntec Consultants, Inc.

<div>Overview:
<div>
If you&rsquo;re looking for a place to advance your career, where you can contribute to a dynamic innovative firm, tackle demanding project work, and collaborate with industry recognized professionals &ndash; Geosyntec Consultants is the place for you!</div><div></div><div><b><br>
Geosyntec </b>is seeking a Principal level <b>Water Resources Market Leader</b> to join our growing national Water Resources Practice, based out of our <b>Tampa, FL; Orlando, FL; Jacksonville, FL; Boca Raton, FL; West Palm Beach, FL; Tallahassee, FL; Gainesville, FL </b>or any of our other U.S. based offices. The potential to work remotely from your home-office is available at the discretion of the Company. This is a unique opportunity to join a leadership team actively engaged in growing the water business at Geosyntec. This position will be responsible for developing and implementing a strategy for achieving significant market share for Geosyntec in the Water Resources market area.</div><div></div><div><br>
As a senior member of our Water Resources practice, you will lead complex projects related to water supply management, water rights permitting, and groundwater and surface water management. In this role, you will combine technical leadership with client relationship management and business development, supporting both existing and new client opportunities. You will contribute to complex technical projects while helping build and lead teams of experienced professionals. Our Water Resources group supports projects across the U.S., including water supply development and management, water rights, mining hydrogeology, contaminant hydrogeology, regulatory permitting, and source water protection.</div><p></p><p><br>
Geosyntec is an innovative, international engineering and consulting firm serving private and public-sector clients to address new ventures and complex problems involving our environment, natural resources, and civil infrastructure. Our engineers, scientists, technical and project employees serve our clients from offices across the world. Ranked by ENR as one of the top environmental engineering design firms, Geosyntec is internationally known for its technical leadership, broad experience, and exceptional client service.</p><p></p><p><br>
We invest in our people. Each employee is unique, and your career at Geosyntec will be too. We offer competitive pay and benefits, and well-being programs to support you and your family.</p><p></p><p><br>
To Learn More Visit: http://www.geosyntec.com/careers/.</p><br>
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Essential Duties and Responsibilities:
<ul><li>Strategic business planning to segment and target specific industrial, commercial and municipal clients for projects such as water supply planning/studies, groundwater and surface water modeling, water availability, use and re-use, as well as regulatory considerations for water rights permitting; focused on the Florida and/or Southeastern United States Water Resources market;</li><li>
Engagement with project and operations staff to align Geosyntec&rsquo;s full-service delivery capabilities with market demands;</li><li>
Serve in the capacity of a Client Account Manager on selected accounts deemed critical to Geosyntec&rsquo;s Water Resources market;</li><li>
Active participation in professional societies, conferences, and meetings that will increase the visibility of the firm to potential clients and recruits. Make contributions to the profession that will result in individual recognition as an industry leader;</li><li>
Project directorship, including ensuring client expectations are understood and met, budgets are adhered to, quality objectives are met, and follow-on work is attainted &ndash; Strategically related to projects involving:<ul><li>
Hydrogeologic studies for water supply planning/management,</li><li>
Regulatory water use permitting through the governing Water Management Districts;</li><li>
Modeling studies of aquifer systems;</li><li>
Installation and testing of groundwater supply wells (and monitoring wells), and</li><li>
Permitting and installation of Underground Injection Control (UIC) wells (Class I, V and VI).</li></ul></li><li>
Recruiting, managing, and mentoring junior staff and mid-career engineers and scientists;</li><li>
Reviewing and leading the preparation of major proposals;</li><li>
Providing senior leadership subject matter expertise in meetings with clients, regulatory personnel, and other parties;</li><li>
Technical Project delivery and project-manager responsibility for scoping, performing, managing, and delivering multiple concurrent project assignments;</li><li>
Preparing technical reports, letters, memoranda, plans, specifications, and proposals;</li><li>
Drive personal, company, and rental vehicles to client or company project or office sites, and other business locations, as needed.</li></ul><br>
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Education and Licensure:
<ul><li>Bachelor's degree in Hydrogeology or Civil, Environmental or related engineering discipline with emphasis on water resources. (required)</li><li>
Advanced degree in the same/similar (preferred)</li><li>
Professional registration (i.e., PE, PG) (required)</li></ul>
Skills, Experience and Qualifications:
<ul><li>At least 10 years (15+ preferred) of direct water resources, hydrogeology, or engineering consulting experience working on water resources, contaminated sites, and mining projects; or equivalent combination of education and experience. (required)</li><li>
Experience with multi-disciplinary project teams. (required)</li><li>
Demonstrated success in project management, sales, and business development. (required)</li><li>
Excellent leadership and detail-orientation skills. (required)</li><li>
Experience with design and implementation of field hydrogeology programs in glacial, basalt, and clastic aquifer systems (required)</li><li>
Experience with numerical modeling of groundwater flow and well test analysis (preferred).</li><li>
Ability and willingness to perform fieldwork and travel as needed. (required)</li><li>
Health &amp; Safety training, medical monitoring, and client-driven drug and background testing may be required.</li><li>
Valid U.S. driver&rsquo;s license and a satisfactory driving record for business travel. (required)</li></ul><div>
#LI-KO1</div><div>
#LI-Remote<br>
#LI-Hybrid<br>
#LI-Onsite</div></div>

Water Resources Florida Market Leader

Interlux Interiors LLC

<p>InterLux Interiors is currently seeking a <b>Senior Interior Designer, Project Manager</b> to join our Tampa office.</p><p><b>The Opportunity</b></p><ul><li>To provide design leadership and mentorship to project teams, facilitating sound resource management, and lead teams to develop the highest quality deliverables.</li><li>Maintain and enforce InterLux Interiors brand standards to deliver high quality, innovative design.</li><li>The Senior Interior Designer, Project Manager is a leadership position with the responsibility of overseeing interior design projects from inception through completion.</li><li>We are seeking an individual with strong design, technical and communication skills who can work with and direct the project team through all phases of a project, including presentations, client interaction, schedule management and financial performance.</li><li>This person will work closely with Studio leadership in the day to day management of the interiors staff and communication across offices on staffing and project related issues.</li></ul><p><b>Primary Responsibilities</b></p><ul><li>Responsible for leading the creation of the project design narrative and design graphics for concept presentation materials.</li><li>Collaborate directly with the Principal for design review and approval of the design package through the design process.</li><li>Leads and/or works in tandem with other designers to space plan and design the interior architectural envelope.</li><li>Manage and lead teams with design leadership to meet client expectations and ensure the project design brief is followed.</li><li>Lead, manage, and hold the team accountable for project work.</li><li>Lead teams to ensure deliverables meet InterLux Interiors design quality standards.</li><li>Lead/assist project team in the development of project deliverables, including interior architectural drawings and/or coordinate with appropriate architectural staff, to ensure compliance in quality, design, and appropriate building codes.</li><li>Lead/assist project team in the completion of FF&amp;E design &amp; documentation based on project program, budget, and standards. Provide final review of FF&amp;E specifications.</li><li>Ensure all deliverables, deadlines, and budgets are met.</li><li>Lead quality control review for projects to ensure documents meet InterLux Interiors&rsquo;, client, and Brand standards</li><li>Ensure full coordination between Consultant, AOR, and interior design documents.</li><li>Managing project team, both internal and external, to ensure proper coordination with all consultants and project team members, where required.</li><li>Oversee the review of shop drawings. Responsible for final approval of FF&amp;E shop drawings.</li><li>Create staffing plans and managing project deliverables to meet project milestones</li><li>Prepare and communicate accurate timelines, task lists, and project schedules</li><li>Coordinate with Project Managers across the firm on matters concerning staff assignments, resource utilization and project deliverables &ndash; when required.</li><li>Oversee the review of furniture installation plans for conformance to specifications, brand standards. Ensure all consultant drawings and related physical elements are coordinated with FF&amp;E and applicable building codes.</li><li>Attends and/or directs on-site meetings with owner, consultants and contractor inclusive of construction review and FF&amp;E installation, as necessary.</li><li>Establish staffing needs per project and manage a balanced fee.</li><li>Participate in monthly project Financial Reviews to evaluate project performance, staff adjustments, add-service needs, and aged accounts per project.</li><li>Lead and/or assist Studio Leader in the oversight of project financials including budgets, fees and invoicing.</li><li>Lead and maintain client relationships ensuring client satisfaction, providing the highest level of customer service.</li><li>Provide guidance and leadership to teams in developing strong client relationships.</li><li>Mentor junior staff</li><li>Assist Studio Leader in developing design services proposals and negotiating contracts</li><li>Implement and manage InterLux Interiors's design and documentation standards to ensure project delivery success.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor Degree &ndash; from a 4 year CIDA accredited Interior Design program or equivalent</li><li>Minimum of 10 years of hospitality and/or Luxury Residential design experience</li><li>NCIDQ certification</li><li>Mastery of the written specification process for FF&amp;E and developing FF&amp;E matrices</li><li>Working knowledge of brand standards and proven ability to execute them</li><li>Strong presentation skills</li><li>Excellent organization and time management skills</li><li>Strong ability to problem solve</li><li>Ability to work independently and on teams</li><li>Thorough understanding of architectural interior design</li><li>Detail oriented and ability to multi-task</li><li>Strong interpersonal, verbal, written, and graphic communication skills</li></ul><p><b>Technology Skills</b></p><ul><li>MS Office Proficient</li><li>Photoshop Proficient</li><li>Google Drive- Proficient</li><li>Auto CAD- Proficient</li></ul><p><b>Must have experience in the following:</b></p><ul><li>Design team leadership</li><li>Writing FF&amp;E specifications</li><li>FF&amp;E budgeting</li><li>Knowledge of FL building codes and the ADA guidelines</li><li>Ability to develop Design Narratives and FF&amp;E schemes</li><li>Space planning, hand sketch ability a plus</li><li>Ability to think and articulate interior architectural design in 3-dimension.</li><li>Management of detailed construction documents including floor plans, furniture floor plans, RCP, power plans, elevations, details and sections, and finish schedules</li><li>Quality control process</li></ul><p>Pay: From $80,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Interior design: 10 years (Required)</li><li>Project management: 7 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Spanish (Preferred)</li></ul><p>License/Certification:</p><ul><li>NCIDQ (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Tampa, FL 33609 (Required)</li></ul><p>Willingness to travel:</p><ul><li>50% (Required)</li></ul><p>Work Location: In person</p>

Senior Designer/Project Manager

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