customer service specialist / receptionist

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customer service specialist / receptionist Jobs in Tampa

guest services rep part time-104020 Jobs in Tampa

guest services rep part time-104020

front desk agent

Marriott International

<div><p><b>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
</b></p><p></p><p><b>Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</b></p><p></p><p><b>
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
</b></p><p></p><p><b>Check out </b><b>this video</b><b> for more information on our great company!</b></p><p></p><p>
About our property:</p><p></p>
Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: &bull; Full Time employees have access to Medical and Dental insurance to fit your needs &bull; Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses) &bull; 401K match (Let us help you build your financial future) &bull; Companywide Hotel Room Discounts (Who doesn&rsquo;t love to get away) &bull; Paid Time Off &bull; Employee Assistance Program (We are here to support you) &bull; Employee family events (bring the kids!) &bull; Partnerships and discounts with major retailers such as AT&amp;T, Verizon and Dish to name a few &bull; Many more, please inquire for more details Westin Tampa Bay is a AAA Four Diamond hotel and boasts a beautiful location on the water with magnificent bay views and amenities. We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district.<p></p><p>
What you will have an opportunity to do:</p><p>
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
<br>
<br>
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to &ldquo;WOW&rdquo; people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.</p><p></p><p>
Your Role:</p><ul><li>
Help guests discover their &ldquo;Wanderlust&rdquo; experience</li><li>
Provide exceptional customer service by being engaging and taking sincere interest</li><li>
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.</li><li>
Help to resolve problems and &ldquo;WOW&rdquo; guests through recovery when things aren&rsquo;t quite right</li><li>
Promote and sell special hotel programs.</li><li>
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.</li><li>
Be knowledgeable of all emergency procedures and policies.</li><li>
Maintain house bank.</li><li>
Communicate all pertinent information to manager on duty.</li><li>
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.</li><li>
Assist other departments as needed.</li></ul><p></p><p><b>
What are we looking for?</b></p><p>
Qualifications:</p><ul><li>
High school diploma or equivalent.</li><li>
A strong desire to make an impact on other people</li><li>
An outgoing and engaging personality</li><li>
Computer skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work in a fast-paced setting</li><li>
Ability to stand for the duration of the shift</li><li>
Must be available to work various shifts including weekends and holidays</li></ul><p></p><p><b>
Compensation:</b></p>
$16.00<ul><li></li></ul>$17.00<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Front Desk Agent

Global Sales

<p><b>Overview</b><br/>We are seeking a professional and detail-oriented Customer Service Specialist / Receptionist with experience to join our team. This key position in addition to Front Desk Reception is responsible for addressing customer inquiries, resolving concerns, and processing orders through various vendors.</p><p>Strong communication skills, patience, and the ability to handle challenging customer interactions are essential, along with prior front office experience. The ideal candidate will thrive in a fast-paced environment, demonstrate empathy and problem-solving skills, and maintain a welcoming and professional front desk presence.</p><p>At Global Sales we value candidates with a strong track record and solid job history. If you have experience and are looking to build a long-term career with us, not just a temporary job, please apply.</p><p><b>Responsibilities:</b></p><ul><li>Respond to customer inquiries via phone, WhatsApp, email, and in-person, ensuring accurate and timely resolution.</li><li>Handle difficult or escalated customer concerns with professionalism and empathy.</li><li>Act as a liaison between customers and internal departments to resolve issues efficiently.</li><li>Document and track customer interactions and resolutions in the CRM system.</li><li>Serve as the first point of contact for visitors, vendors and customers, providing a positive and professional impression.</li><li>Process mail, deliveries, and other administrative tasks as required.</li><li>Manage multi-line phone systems, redirect calls, and provide information to callers.</li><li>Assist with minor accounting functions, including invoice processing and payments.</li><li>Manage ordering and inventory of office supplies to ensure consistent availability and cost efficiency.</li><li>Maintain a clean, organized, and welcoming front desk environment.</li><li>Support sales team and other members and assist with other office tasks as needed.</li></ul><p><b>Skills</b></p><ul><li>Demonstrated recent experience in office management or administrative roles with clerical responsibilities (Minimum 2 years)</li><li>Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), NetSuite knowledge a plus</li><li>Exceptional phone etiquette and communication skills for handling interactions professionally and confidently</li><li>Familiarity with multi-line phone systems and front desk operations</li><li>Experience with data entry, and filing systems is essential</li><li>Excellent organizational skills with the ability to multitask effectively in a fast-paced environment with a positive attitude</li><li>Knowledge of basic accounting or billing tasks is a plus</li></ul><p><b>How to Apply:</b><br/>If you jave qualifying experience and your&rsquo;re seeking a long-term position in a fast-paced work environment, please send your resume and apply today!</p><p>Job Type: Full-time (in office), 8AM to 5PM (M-F)</p><p>Pay: $17.00 - $18.00 per hour (based on experience)</p><p>Fixed hours: 40 per week</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $18.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Customer/Reception: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Tampa, FL 33619 (Required)</li></ul><p>Work Location: In person</p>

Customer Service Specialist / Receptionist

Sage Infusion

<div>
 <p>
  Sage Infusion is a startup infusion center with locations in central and southwest Florida. We are looking for a Front Desk Receptionist to join our team. At Sage, we&rsquo;ve reimagined patient care. From a quick start, to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patients experience infusion therapy like never before.
 </p>
 <p>
  Our mission is to deliver innovative, exceptional, and equitable patient care that endures&mdash;and every role at Sage plays a vital part in bringing that mission to life.&nbsp;
 </p>
 <p>
  As the face of the infusion center, you will have the primary responsibility for managing incoming phone calls and patients. The Front Desk Receptionist is an integral member of a multi-disciplinary team and works closely with management and clinical staff. This position will be&nbsp;
  <strong>
   full time
  </strong>
  &nbsp;
  <strong>
   in Tampa, Florida.&nbsp;
  </strong>
  The pay is $18/an hour.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Scans in New Patient Forms into the patient&rsquo;s medical record in a timely manner
  </li>
  <li>
   Contacts patients to advise them we received their order and gathers any missing demographic information
  </li>
  <li>
   Provides customer service while giving high priority to patient satisfaction, helps schedule their next infusion appointment, welcomes them when they arrive and anticipates their needs. Collect copays and necessary paperwork from the patients
  </li>
  <li>
   Keeps the facility clean and organized on a daily basis and ordering office supplies as needed
  </li>
  <li>
   Accepts and distributes shipments and mail
  </li>
  <li>
   Scans in delivered drugs to EMR inventory and assists with Medication Inventory Reconciliation when needed
  </li>
  <li>
   Demonstrates ability to communicate effectively, reliability, follow through on tasks, and express ideas clearly in a warm and helpful manner
  </li>
  <li>
   Takes initiative to present ideas and suggestions to management; follows appropriate organizational lines in resolving questions, concerns, and ideas
  </li>
  <li>
   Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule
  </li>
  <li>
   Performs other duties as assigned
  </li>
 </ul>
 Requirements
 <p>
  <strong>
   Qualifications/Certifications:
  </strong>
 </p>
 <ul>
  <li>
   Preferred: Associates degree
  </li>
  <li>
   Minimum of 2 years of experience in healthcare
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Ability to prioritize and meet deadlines
  </li>
  <li>
   Basic computer proficiency and knowledge of Microsoft Office applications
  </li>
  <li>
   Bilingual Spanish preferred
  </li>
 </ul>
 <p>
  <strong>
   Sage Infusion is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.
  </strong>
 </p>
 <p>
  <strong>
   Background Screening Requirement:&nbsp;
  </strong>
  This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit:&nbsp;
  <u>
   https://info.flclearinghouse.com
  </u>
  &nbsp;&nbsp;
 </p>
</div>


Medical Receptionist

Extended Stay Hotels

<div><div><b>POSITION PURPOSE AND SUMMARY</b></div>
<div>
</div><p>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
</p><p>Watch <b>A Day in the Life</b> video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy</p>
<p>
</p><p><b>MAJOR / KEY JOB DUTIES</b></p>
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul><p><b>OTHER DUTIES</b></p>
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul><p>.
</p><div><div><div><b>BENEFITS</b></div>
<ul><li><b>Weekly Pay!</b></li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div><b>Compensation</b></div>
<div><br>
Pay range information for the position you are applying for is below.<br>
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div><b>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</b></div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div><p></p><p><b>MINIMUM QUALIFICATIONS</b></p>
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div><p><i>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</i></p></div><br>
</div>
<br>
Compensation: 14</div>

Guest Services Rep Part Time-104020

Ivy Rehab Network

<div>
 <strong>
  State of Location:
  <br/>
  <br/>
 </strong>
 Florida
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 <br/>
 <br/>
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Assignment:
 </strong>
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 <br/>
 <br/>
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 <br/>
 <br/>
 The
 <strong>
  Patient Engagement Advocate
 </strong>
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
  </li>
  <li>
   Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
  </li>
  <li>
   Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
  </li>
  <li>
   Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
  </li>
  <li>
   Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
  </li>
  <li>
   Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
  </li>
  <li>
   Effectively inform and educate patients on insurance and about our financing/payment plan options.
  </li>
  <li>
   Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
  </li>
  <li>
   Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
  </li>
  <li>
   Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
  </li>
  <li>
   May work in other channels such as outbound, email, chat, etc.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To Excel In This Role, You Should Possess
  <br/>
  <br/>
 </strong>
 <li>
  High School/GED or equivalent; College degree is preferable
 </li>
 <li>
  Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
  Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
  Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
  Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
  Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
  Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
  Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
  Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
  Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
  Attention to detail
 </li>
 <li>
  Ability to work in a fast-paced environment
 </li>
 <li>
  Must be technically savvy, with demonstrated experience working with multiple systems and apps
  <br/>
  <br/>
 </li>
 <strong>
  We welcome you to apply if you hold the following attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good listener
  </li>
  <li>
   Collaborative and team player
  </li>
  <li>
   Ability to display caring attitude and be empathetic
  </li>
  <li>
   Multi-task-carry on engaging conversation while following proper protocols for information capture
  </li>
  <li>
   Receptivity to coaching as well as understanding your strengths and opportunities for development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why choose Ivy?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
  </li>
  <li>
   Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
  </li>
  <li>
   Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
  </li>
  <li>
   Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
  <br/>
  <br/>
 </em>
 ivyrehab.com
 <br/>
 <br/>
</div>


Healthcare Customer Care Agent (Temp-to-Perm)

Humanitary Medical Center, INC

<div></div><div><p>HMC Dental Services Inc. is seeking a highly experienced and detail-oriented <b>Dental Billing Specialist</b> to join our elite, technology-driven dental practice. The ideal candidate will have a strong background in dental billing, ADA coding, insurance verification, and account reconciliation. This role is pivotal to maintaining an efficient revenue cycle and providing an outstanding patient experience through accurate and transparent billing practices.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h4 class="jobSectionHeader"><b>
Insurance Claims Management</b></h4><ul><li>
Prepare and submit dental claims accurately and timely (electronic and manual).</li><li>
Verify dental insurance eligibility and benefits (PPO &amp; Medicare Advantage).</li><li>
Attach necessary documentation (e.g., x-rays, perio charting, narratives) through platforms,</li><li>
Follow up on unpaid, denied, or underpaid claims to ensure maximum reimbursement.</li><li>
File appeals and corrections for denied claims, including submission of supplemental information.</li><li>
Submit pre-authorizations and predeterminations as required.</li></ul><h4 class="jobSectionHeader"><b>
Patient Account Management</b></h4><ul><li>
Post insurance and patient payments (EFT, checks, and patient payments).</li><li>
Reconcile and manage accounts receivable, ensuring accurate and timely follow-up.</li><li>
Generate and send monthly patient statements, particularly for balances following insurance denials.</li><li>
Respond to billing inquiries and resolve patient account issues professionally and promptly.</li><li>
Assign overdue balances to collections when necessary, following internal protocols.</li></ul><h4 class="jobSectionHeader"><b>
Billing Accuracy &amp; Compliance</b></h4><ul><li>
Ensure accurate use of ADA procedure codes.</li><li>
Identify and correct account errors, such as inaccurate demographics or insurance setup.</li><li>
Stay current with dental insurance billing policies and coding updates.</li><li>
Maintain compliance with federal, state, and payer-specific regulations.</li></ul><h4 class="jobSectionHeader"><b>
Reporting &amp; Collaboration</b></h4><ul><li>
Prepare daily, weekly, and monthly billing and production reports.</li><li>
Collaborate with front desk, dental assistants, and providers to ensure accurate documentation and timely billing.</li><li>
Support credentialing and re-credentialing processes for providers as needed.</li><li>
Assist Financial Coordinator with cost estimates and patient financial responsibility reviews.</li><li>
Maintain the cleanliness and confidentiality of all billing-related documentation.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Qualifications &amp; Skills</b></h3><ul><li>
Minimum 2 years of dental billing experience required.</li><li>
Strong knowledge of ADA coding, PPO and Medicare Advantage plans.</li><li>
Experience with dental software Open Dental.</li><li>
High attention to detail and ability to multitask in a fast-paced environment.</li><li>
Excellent communication, organizational, and analytical skills.</li><li>
Strong customer service orientation with a problem-solving mindset.</li><li>
Must work on-site; remote work is not available for this position.</li><li>
Bilingual in English and Spanish is a plus.</li><li>
Knowledge of HIPAA and dental billing compliance standards</li></ul><p>
You will be eligible for a generous benefits package that includes:</p><ul><li>Paid time off (PTO)</li><li>Paid Holidays</li><li>401K</li><li>Voluntary Life Insurance</li><li>Employee Assistance Program (EAP)</li><li>Medical, Dental and Vision Benefits</li></ul><p><b>
Work Location:</b></p><div>
4200 W Cypress St. Suite 690</div><div></div><div><i><br>
Humanitary Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitary Medical Center Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.</i></div></div>

Billing Dental

Shaw Systems Associates

<div><p><b>Overview</b></p>
<p>
The Information Security Architect is responsible for designing secure, compliant, and scalable architectures that enable the organization to safely adopt Microsoft 365 Copilot, large language models (LLMs), AI agents, and intelligent automation. This role blends deep expertise in Microsoft Purview, cloud security, responsible AI, and enterprise productivity tooling.</p>
<p>
A core mandate includes implementing strong data ring‑fencing controls to ensure sensitive information remains within trusted network boundaries, while also driving measurable business value from Copilot in Microsoft 365 (M365) through secure enablement, workflow optimization, and governed adoption while limiting access to other AI resources from the company network not approved by the Information Security Office.</p>
<p>
This individual will lead the company&rsquo;s M365 CoPilot Purview implementation setting many of the foundational pre-requisites required for a successful and secure AI ecosphere.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p>
<p>
AI, LLM, Copilot, and Agent Security Architecture</p>
<ul>
<li>Design secure architectures for LLMs, Microsoft 365 Copilot, generative AI systems, RAG pipelines, and autonomous AI agents.</li>
<li>Define guardrails for Copilot and AI agents, including identity boundaries, access controls, and operational constraints.</li>
<li>Establish governance for prompt security, model input/output filtering, and safe‑use patterns across the enterprise.</li>
<li>Architect secure integration patterns ensuring all AI systems operate strictly within approved network zones and data boundaries.</li>
</ul>
<p>Data Ring‑Fencing &amp; Boundary Protection</p>
<ul>
<li>Implement ring‑fencing strategies to prevent sensitive data from leaving the company&rsquo;s network or being accessed by unauthorized AI systems.</li>
<li>Design and enforce network segmentation, private endpoints, and isolation zones for AI workloads.</li>
<li>Ensure Copilot, LLMs, vector stores, and AI agents only access data through approved, monitored, and policy‑controlled channels.</li>
<li>Build automated controls that block data exfiltration, including DLP, egress filtering, and Purview‑driven policy enforcement.</li>
</ul>
<p>Business Value Realization with Microsoft 365 Copilot</p>
<ul>
<li>Lead secure enterprise adoption of Microsoft 365 Copilot, ensuring alignment with data governance and security policies.</li>
<li>Identify high‑value Copilot use cases that drive measurable productivity, efficiency, and decision‑making improvements.</li>
<li>Develop Copilot frameworks, usage patterns, and success metrics demonstrating</li>
<li>Ensure Copilot interactions respect sensitivity labels, retention policies, and Purview‑driven governance.</li>
</ul>
<p>AI‑Driven Automation &amp; Enterprise Productivity</p>
<ul>
<li>Architect secure AI agent frameworks that automate business processes, knowledge retrieval, and decision support.</li>
<li>Evaluate and implement AI‑powered copilots, workflow automation, and intelligent assistants across departments.</li>
<li>Develop standards for human‑in‑the‑loop oversight, escalation paths, and monitoring of autonomous agent behavior.</li>
</ul>
<p>Microsoft Purview Strategy &amp; Data Governance</p>
<ul>
<li>Lead the enterprise strategy for Microsoft Purview, ensuring data classification, lineage, and sensitivity labeling support AI and Copilot use cases.</li>
<li>Implement automated governance workflows that feed LLMs, Copilot, and AI agents only the data they are authorized to access.</li>
</ul>
<p>Information Security &amp; Compliance</p>
<ul>
<li>Define and enforce security baselines for AI workloads, including encryption, identity, network segmentation, and model access.</li>
<li>Ensure compliance with emerging AI regulations, including transparency, auditability, and model risk management requirements.</li>
<li>Conduct threat modeling for Copilot, LLMs, and AI agents, including prompt injection, data leakage, model manipulation, and supply‑chain risks.</li>
</ul>
<p>Cross‑Functional Leadership</p>
<ul>
<li>Serve as the enterprise SME for secure AI and Copilot adoption, guiding engineering, data science, legal, and compliance teams.</li>
<li>Translate complex AI security concepts into actionable guidance for business leaders and technical teams.</li>
<li>Lead architecture reviews for AI‑enabled applications, copilots, and agent‑based automation initiatives.</li>
</ul>
<p>Monitoring, Observability &amp; Continuous Improvement</p>
<ul>
<li>Implement monitoring for Copilot usage, LLM interactions, agent actions, and data access patterns.</li>
<li>Automate governance and compliance checks using Purview workflows, Azure Policy, and CI/CD pipelines.</li>
<li>Continuously evaluate emerging AI threats, model vulnerabilities, and best practices for responsible AI.</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>7+ years in information security, cloud architecture, or data governance.</li>
<li>2+ years of hands-on AI experience in an implementation and/or architecture role.</li>
<li>Strong experience and working knowledge of Microsoft Purview, Azure security services, and cloud governance frameworks with a proven track record of implementations.</li>
<li>Strong understanding of LLMs, generative AI, Retrieval-Augmented Generation (RAG) architectures, AI agent frameworks, and Microsoft 365 Copilot.</li>
<li>Proven experience driving business value through Microsoft 365 Copilot, including workflow optimization and measurable productivity gains.</li>
<li>Expertise in identity and access management, data protection, and secure cloud architecture.</li>
<li>Experience implementing ring‑fencing, network segmentation, and data‑boundary controls in Azure or AWS.</li>
<li>Excellent communication faculties, capable of demystifying complex technical paradigms to a varied audience, with both technical and non-technical stakeholders.</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Certifications such as Azure Solutions Architect, Azure Security Engineer, CISSP, CCSP, or equivalent.</li>
<li>Experience with enterprise AI platforms, vector databases, and Machine Learning Operations (MLOps) pipelines.</li>
<li>Knowledge of AI observability, model risk management, and responsible AI frameworks.</li>
<li>Background in data architecture, automation engineering, or enterprise integration.</li>
</ul>
<p><b>Core Competencies</b></p>
<ul>
<li>Strategic thinker with the ability to influence across technical and non‑technical teams.</li>
<li>Strong communication skills with the ability to simplify complex AI and Copilot concepts.</li>
<li>Ability to work effectively with managers, technical leads, and technical staff to understand and deliver value added solutions.</li>
<li>Passion for secure, ethical, and innovative use of AI to transform business operations.</li></ul></div>

Information Security AI Architect

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