customer support engineer Jobs in Islamabad

customer support engineer

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

assistant manager customer success Jobs in Islamabad

assistant manager customer success

associate, client support (nfc) Jobs in Islamabad

associate, client support (nfc)

call centre sales agent Jobs in Islamabad

call centre sales agent

client success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Prime System Solutions

<div>
 
 Job Title: Billing AR Specialist
 
 
 
 
 Experience Required: 3+years
 
 
 
 
 Location: Lahore/Islamabad
 
 
 
 
 Shift Timings: 5 PM - 2 AM PKT
 
 
 
 
 Job Summary
 
 
 
 The Billing Specialist is responsible for managing the end-to-end invoicing process, ensuring accuracy, compliance, and timely billing across various transaction types including projects, recurring services, and product orders. This role plays a critical part in supporting revenue recognition, maintaining financial accuracy, and delivering a professional billing experience to clients. The ideal candidate is detail-oriented, comfortable with ERP/CRM systems, and capable of interpreting contracts in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage invoicing processes, ensuring all billable items are accurately identified, validated, and processed on time.
 </li>
 <li>
 Generate invoices for projects, recurring agreements, product orders, and service engagements.
 </li>
 <li>
 Perform pre-invoice audits to ensure billing accuracy, contract alignment, and compliance with internal standards.
 </li>
 <li>
 Validate billing data against source documents such as purchase orders, service tickets, and agreements.
 </li>
 <li>
 Apply correct sales tax and post invoices to the general ledger with accurate financial coding.
 </li>
 <li>
 Handle client billing inquiries, resolve discrepancies, and coordinate with internal teams (sales, projects, collections).
 </li>
 <li>
 Support revenue recognition processes including deferred revenue and milestone-based billing (preferred).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in billing, invoicing, accounts receivable, or financial operations.
 </li>
 <li>
 Ability to interpret contracts, purchase orders, and financial documents accurately.
 </li>
 <li>
 Experience with ConnectWise is a must
 </li>
 <li>
 Strong proficiency in Microsoft Excel and Office tools.
 </li>
 <li>
 Experience with ERP/CRM systems (e.g., Microsoft Dynamics GP/365 preferred).
 </li>
 <li>
 Strong attention to detail, analytical thinking, and time management skills.
 </li>
 <li>
 Excellent written and verbal communication skills for client interaction.
 </li>
 <li>
 Ability to work in a fast-paced, deadline-driven environment with multiple priorities
 </li>
 </ul>
</div>

Billing - AR Specialist

AppInSnap

Job Title: Bidding, Tender &amp; Technical Proposal SpecialistLocation: Gulberg GreensDepartment: Business Development.Job SummaryWe are seeking a highly skilled Bidding, Tender &amp; Technical Proposal Specialist with mandatory experience in the IT sector. The ideal candidate will have strong expertise in managing bids and tenders across government, private, public, and NGO sectors, along with hands-on experience in preparing technical proposals for software, IT services, digital transformation, system implementation, and technology-driven projects. This role requires a professional who can identify opportunities, manage the end-to-end tender process, and prepare technically strong, compliant, and competitive proposals.Key ResponsibilitiesDraft Technical, Financial Proposal, and design the solution as per the required RFPIdentify and monitor tender opportunities relevant to IT services, software solutions, digital transformation, and technology projects. Review RFPs, RFQs, and tender documents to understand technical, commercial, and compliance requirements.Prepare, review, and submit bids, quotations, and tender documents within strict deadlines.Draft technical proposals, solution approaches, project methodologies, implementation plans, scope of work, and technical narratives based on client requirements.Coordinate with internal technical, finance, legal, and operations teams to collect required documentation and inputs.Ensure all submissions meet technical, financial, and regulatory compliance standards. Maintain up-to-date knowledge of government e-tendering systems, procurement regulations, and online bidding portals. Track submitted bids and provided timely status updates to management.Maintain a database of tenders, proposals, submissions, and outcomes. Develop proposal templates, reusable content libraries, and best practices to improve proposal quality and efficiency.Conduct competitor analysis, market research, and client requirement analysis to improve win rates. Participate in bid clarifications, presentations, and client discussions when required.Required Skills &amp; QualificationsBachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, Business Administration, or a related field. Minimum 3&ndash;5 years of experience in bidding, tender management, and technical proposal writing within the IT sector is mandatory.Proven experience preparing proposals for software development, IT services, ERP, digital transformation, cloud solutions, system integration, or other technology-related projects. Strong understanding of government, private, public, and NGO tendering processes. Hands-on experience with online bidding portals and e-tendering platforms. Strong ability to convert technical requirements into structured, persuasive, and client-focused proposal content.Excellent written and verbal communication skills. Strong organizational and time management skills with the ability to manage multiple bids simultaneously.Understanding of commercial, legal, and compliance aspects of IT tenders will be an added advantage. Preferred Attributes Experience with national and international IT tenders.Proficiency in MS Office, CRM systems, and tender tracking tools. Strong analytical skills to evaluate bid feasibility, project scope, and technical risksWork Location: In person

Tender & Technical Proposal Specialist

S&P Global

<div><div><h1 class="jobSectionHeader">Client Services, Credit Support Associate</h1>
<ul><li>Islamabad, Pakistan</li>
<li>Customer Success &amp; Support Group</li>
<li>327996</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
07
The Team: Client Services Associates are the first point of contact for our clients. In this role, you&rsquo;ll work directly with clients to help optimize their workflows and streamline their research and data analysis needs. If you&rsquo;re dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you.
The Impact:The S&amp;P Global Market Intelligence Client Services Credit Associate role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture.
Join a team that develops your financial knowledge, S&amp;P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates and investment managers from all over the world. This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&amp;P Global Market Intelligence. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles and more.
What we&rsquo;re looking for:
<ul><li>Minimum bachelor's degree in finance/economics/accounting/related majors
</li><li>Candidates graduating in May/June 2026 or candidates with up to 6 months of experience
</li><li>Solid knowledge of finance and accounting principles to resolve client questions
</li><li>Excellent written and verbal presentation, communication and customer service skills
</li><li>Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry
</li><li>Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive &ldquo;can do&rdquo; attitude
</li></ul>About S&amp;P Global Market Intelligence
 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
Job ID: 327996
 
Posted On: 2026-05-05
 
Location: Islamabad, Pakistan</div></div></div>

Client Services, Credit Support Associate

Maverick Business Consultancy (Private) Limited

Role DescriptionWe are looking for a hands-on SECP &amp; FBR Compliance Specialist to manage corporate registration and tax compliance for our growing client portfolio. You will work directly on client cases from company incorporation on SECP e-Services to tax return filing on the IRIS portal and serve as a trusted point of contact for compliance-related matters.Key Responsibilities:<ul><li>Handle end-to-end SECP company registrations &mdash; Private Limited, SMC-Pvt Ltd, Partnerships, and NGOs</li><li>Manage post-incorporation SECP filings and annual compliance requirements</li><li>Process FBR registrations including NTN and STRN</li><li>File sales tax and income tax returns for individual and corporate clients</li><li>Operate and manage client accounts on the IRIS portal</li><li>Communicate professionally with clients on compliance timelines, requirements, and queries</li><li>Maintain accurate records and ensure filing deadlines are consistently met</li></ul>✅ QualificationsRequired:<ul><li>Minimum 2+ years of practical, hands-on experience in SECP &amp; FBR compliance</li><li>Proven proficiency with IRIS portal and SECP e-Services</li><li>Demonstrated ability to independently manage multiple client cases simultaneously</li><li>Strong working knowledge of Pakistani corporate law and tax regulations</li><li>Self-managed, deadline-driven, and able to work effectively in a remote setup</li></ul>Preferred:<ul><li>Prior experience in a consultancy or CA firm environment</li><li>Existing client portfolio or case history to reference</li><li>Professional written and verbal communication skills for direct client interaction</li><li>Familiarity with corporate secretarial work and legal documentation</li></ul>Compensation &amp; EngagementWe offer a flexible engagement model tailored to your experience and availability:<ul><li>Fixed Monthly Retainer, or</li><li>Per-Case Fee, or</li><li>Revenue Sharing Arrangement</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

SECP & FBR Compliance Specialist

BIT Technologies

Bit Technologies offers a complete solution for your digital needs, including web development, social media marketing, SEO, graphic designing, and content writing. Our social media experts help increase sales through digital marketing and software solutions. We aim to deliver comprehensive and effective digital strategies tailored to meet the unique requirements of each client.Role DescriptionThis is a full-time on-site role for a Search Engine Optimization (SEO) Specialist, located in Islamabad. The SEO Specialist will be responsible for conducting keyword research, performing SEO audits, implementing on-page SEO techniques, and building quality backlinks. The role also involves analyzing web analytics data to optimize and improve website performance.Qualifications<ul><li>Strong skills in Keyword Research and SEO Audits</li><li>Experience of Atleast 2 Years is Must.</li><li>This job post is not for Begginers.</li><li>Proficiency in Link Building and On-Page SEO techniques</li><li>Experience with Web Analytics tools and data analysis</li><li>Have ranked some keywords or Websites Previously.</li><li>Excellent analytical and problem-solving skills</li><li>Ability to work independently and meet deadlines</li><li>Experience in digital marketing is a plus</li><li>Bachelor's degree in Marketing, Computer Science, or a related field</li><li>Availability to join Physical office in Islamabad E11</li></ul>Pay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Job titleSearch Engine Optimization Specialist (SEO, AEO)

Funavry Technologies

<div>
 
 
 The Role:
 
 
 &nbsp;
 
 
 We are looking for a&nbsp;Business Development Executive (Online Bidding Specialist) with a minimum of&nbsp;1&nbsp;years&nbsp;of&nbsp;B2B and B2C&nbsp;lead generation&nbsp;experience&nbsp;on&nbsp;platforms&nbsp;like Upwork, LinkedIn,&nbsp;Apollo, etc.&nbsp;
 
 
 
 
 
 
 
 The Location:&nbsp;
 
 
 Islamabad, Pakistan&nbsp;
 
 
 
 
 
 
 
 Basic Qualifications:&nbsp;
 
 
 We are looking for an IT graduate with 1 year of experience&nbsp;having&nbsp;the following skill set:&nbsp;
 
 
 <ul>
 <li>
 
 A bachelor&rsquo;s or&nbsp;master&rsquo;s degree in Computer Science, Artificial Intelligence, Robotics, or&nbsp;a related&nbsp;discipline.&nbsp;
 
 </li>
 <li>
 
 Knowledge of bidding&nbsp;on&nbsp;freelancing&nbsp;portals&nbsp;such as&nbsp;Upwork, Fiver, Freelancer, People Per&nbsp;Hour&nbsp;and Others.&nbsp;
 
 </li>
 <li>
 
 Knowledge of drafting&nbsp;technical&nbsp;business proposals.&nbsp;
 
 </li>
 <li>
 
 Experience of&nbsp;bringing new and repeat business through bidding, actively communicating with clients and management,&nbsp;writing,&nbsp;and&nbsp;submitting&nbsp;proposals, and closing deals.&nbsp;
 
 </li>
 <li>
 
 Excellent verbal &amp; written communication skill in English is necessary, along with excellent negotiation, time management, and planning ability.&nbsp;
 
 </li>
 <li>
 
 Highly motivated and target oriented with a continuous improvement mindset.&nbsp;
 
 </li>
 <li>
 
 Strong knowledge of market competition, tools, and trade tricks in freelancing.&nbsp;
 
 </li>
 <li>
 
 Experience&nbsp;of B2B lead generation&nbsp;on&nbsp;various platforms such as&nbsp;Linkedin, Apollo, Seamless AI, Salesforce etc., will be considered a big plus.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Roles &amp; Responsibilities:&nbsp;
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Create and&nbsp;maintain&nbsp;our business profiles on freelancing&nbsp;portals&nbsp;and B2B platforms.&nbsp;
 
 </li>
 <li>
 
 Write business&nbsp;proposals, and&nbsp;quotations, and prepare other relevant documents required by clients.&nbsp;
 
 </li>
 <li>
 
 Responsible for meeting targets consistently.&nbsp;
 
 </li>
 <li>
 
 Bidding on Freelance portals daily,&nbsp;acquiring&nbsp;projects, and converting them into long-term businesses.&nbsp;
 
 </li>
 <li>
 
 Gather client requirements, communicate those requirements to the&nbsp;team&nbsp;and deliver the project on schedule to the client.&nbsp;
 
 </li>
 <li>
 
 Estimating the cost of a project, preparing an estimate, preparing a proposal, negotiating with a client, and closing the project.&nbsp;
 
 </li>
 <li>
 
 Cross and Up Selling our services.&nbsp;
 
 </li>
 <li>
 
 Assuring client satisfaction by meeting and exceeding delivery and service quality norms.&nbsp;
 
 </li>
 <li>
 
 Explore and develop new business opportunities and understand clients' requirements.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Deadline:
 
 
 &nbsp;We have multiple open positions and candidates will be interviewed and selected on&nbsp;rolling&nbsp;basis.&nbsp;
 
 
 
 
 
 
 
 Important Note:
 
 
 &nbsp;Please send your CVs to&nbsp;
 
 jobs@funavry.com
 
 . Our job selection process is extremely competitive. We do not reply to the application emails, and we only get back to the candidates selected for the interview process. Salaries are extremely competitive, and the work environment is exemplary! Best of luck!&nbsp;
 
 
</div>

Online Bidder (Linkedin/Upwork/Apollo)

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