client success manager – 1 Jobs in Islamabad

client success manager – 1

customer service representative Jobs in Islamabad

customer service representative

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client acquisition specialist (cas)

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client success specialist

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 
 
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 
 
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
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 Creating quotations, processing sales orders, responding to RFQs.
 </li>
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 Deal Registrations for major OEMs.
 </li>
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 Maintaining and updating customer price books.
 </li>
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 Own overall operational account(s) health
 </li>
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 Internal reporting to ensure key SLA and metrics are being met.
 </li>
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 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
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 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
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 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
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 Manage issue resolution and risk mitigation.
 </li>
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 Provide quick resolution to client concerns.
 </li>
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 Coordinate with internal operational teams to minimize risks.
 </li>
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 Performance Management
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 Measure the success of each client-facing process.
 </li>
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 Ensure support consistency across assigned accounts.
 </li>
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 Measure performance against SLAs
 </li>
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 Measure the success of each client-facing process.
 </li>
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 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
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 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
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 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>

Client Success Manager – 2

VLINQ DIGITAL (PRIVATE) LIMITED

Core Purpose:Owns the strategic relationship with clients, ensuring satisfaction, adoption, retention, and growth. Serves as the customer&rsquo;s voice inside the company, proactively driving governance, risk mitigation, and expansion opportunities while ensuring delivery teams stay aligned with client expectations.Responsibilities1. Client Relationship &amp; Advocacy<ul><li>Act as the primary point of contact for client executives and decision-makers.</li><li>Build trust-based relationships, positioning the company as a strategic partner.</li><li>Proactively anticipate client needs, concerns, and future demand.</li><li>Serve as the internal advocate for client interests across delivery and project teams.</li></ul>2. Governance &amp; Reporting<ul><li>Lead governance cadence: Monthly/Quarterly Business Reviews (MBRs/QBRs) with actionable insights.</li><li>Present SLA dashboards, service performance trends, and improvement plans in partnership with the SDM.</li><li>Ensure transparency of delivery performance, risk status, and commercial health.</li></ul>3. Growth &amp; Commercial Alignment<ul><li>Identify and pursue upsell, cross-sell, and expansion opportunities.</li><li>Support renewals and contract extensions by aligning service performance with client business objectives.</li><li>Collaborate with sales/commercial teams on account growth strategies.</li></ul>4. Escalation &amp; Risk Mitigation<ul><li>Act as first escalation point for strategic issues affecting the client relationship.</li><li>Partner with SDM to ensure operational escalations are resolved with corrective/preventive actions.</li><li>Maintain client risk registers, ensuring proactive mitigation strategies.</li></ul>5. Internal Alignment &amp; Enablement<ul><li>Provide client insights to internal teams (service, delivery, project management).</li><li>Ensure client feedback loops are closed with measurable improvements.</li><li>Align with PM on project milestones, risks, and client updates.</li></ul>6. Continuous Improvement &amp; Value Delivery<ul><li>Ensure services are not only delivered but also demonstrate measurable business value for the client.</li><li>Promote adoption of new processes, technologies, or service enhancements that benefit the client.</li><li>Benchmark against industry standards and share best practices with clients.</li></ul>REQUIREMENTS (MUST HAVE /MANDATORY)<ul><li>6&ndash;8 years of experience in account management, client success, or customer-facing roles in IT services.</li><li>Proven track record of managing enterprise/global client relationships.</li><li>Strong governance skills: QBRs, executive reporting, client presentations.</li><li>Ability to self-initiate, proactively engage, and drive improvements without waiting for escalation.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Analytical mindset &mdash; able to interpret SLA metrics, ticket data, and client usage trends.</li></ul>REQUIREMENTS (NICE TO HAVE / PREFFERED)<ul><li>Experience working with international clients across US/EMEA.</li><li>Familiarity with CRM systems (Salesforce, HubSpot, Dynamics).</li><li>Commercial acumen &mdash; understanding of renewals, upsell mechanics, and account profitability.</li><li>Exposure to multi-vendor environments and global IT service models.</li><li>Knowledge of ITIL processes (to understand service reports).</li></ul>Job Type: Full-timeWork Location: In person

Client Success Manager

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Client Success Manager – 1

Acgile (Accounting & Bookkeeping Services)

We are looking for a talented individual to join us as an Order Success Specialist.Apply Now: careers@acgile.comResponsibilities:<ul><li>Inventory management &amp; reconciliation</li><li>Order to cash cycle - Fulfilment accuracy</li><li>Monitoring order statuses, ensure timely delivery, monitor open orders and expedite where needed</li><li>Handling delayed shipments/rescheduling shipments</li><li>Fixing incorrect orders/resolving errors, stock discrepancies</li><li>Prioritizing Expedited orders</li><li>Proficiency in Excel</li><li>Proficiency in JIRA, Trello, and Asana is a PlusStrong communication, attention to detail, problem-solving, coordination, and time management</li><li>Ability to quickly learn and use order processing systems with other relevant softwares</li><li>Customer-focused, proactive, and able to work both independently and collaboratively</li><li>&middot; Coordinate with suppliers and vendors to procure goods and services as per customer requirements.</li><li>&middot; Act as the primary point of contact for customer inquiries, providing timely and professional responses.</li><li>&middot; Troubleshoot any issues or discrepancies related to orders, working to resolve them efficiently.</li><li>&middot; Maintain accurate records of orders, shipments, and inventory levels for reporting and analysis purposes.</li><li>&middot; Continuously evaluate and improve order processing workflows and procedures to enhance efficiency and customer satisfaction.</li></ul>Qualification/Skills:&middot; Bachelor's degree in business administration, supply chain management, or a related field preferred.&middot; Proven 3-4 Years of experience in order fulfillment on Amazon, Walmart, eBay, and website, preferably in a fast-paced environment.&middot; Strong written and verbal communication and interpersonal skills, with the ability to interact effectively with customers.&middot; Proficiency in order processing systems and software, with the ability to quickly learn new tools.&middot; Ability to work independently and collaboratively as part of a team.&middot; Problem-solving skills and the ability to remain calm under pressure.&middot; Customer-focused mindset with a commitment to delivering high-quality service.&middot; Knowledge of inventory management principles and practices is a plus.Working Conditions:Job Type: Onsite (Full-Time)Timing: (7:00 pm to 4:00 am)Location: Main Double Road PWDJob Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: On the road

Order Success Specialist

Creative Garage Pvt Ltd

Job descriptionWe&rsquo;re looking for driven, energetic and results-focused Client Acquisition Specialist (B2C) from Islamabad/Rawalpindi to join our team on immediate basis (must have served the notice period)In this role, you'll connect with new investors, introduce them to our trading platforms and services and help them get started on their investing journey.Key Responsibilities<ul><li>Identify and connect with potential clients interested in stock market trading and investment.</li><li>Generate leads through outbound cold calling and strategic outreach.</li><li>Educate prospects on our platform features, tools, and account benefits.</li><li>Guide clients through the full onboarding process - KYC, account setup and funding.</li><li>Consistently achieve weekly and monthly targets for sign-ups and activations.</li></ul>Requirements<ul><li>2+ years of experience in International Client Acquisition / BPO / Telemarketing / Call Centers (B2C)</li><li>Strong background in lead generation and sales conversion.</li><li>Fluent English communication skills with a persuasive, customer-focused approach.</li><li>Thrives in a target-based environment.</li></ul>What we offer:<ul><li>PKR 80,000 base salary + attractive bonuses &amp; uncapped commission!</li><li>Paid training &amp; leaves</li><li>Comprehensive health insurance (Medical, Accidents &amp; Maternity)</li><li>Annual leave encashment and other performance perks.</li><li>Fast-track career growth opportunities in a rapidly expanding company.</li></ul>Location: ISE Tower, Blue Area, IslamabadTiming: 11 AM &ndash; 8 PM (Mon-Fri)Job type: On-site (full time)Send your CV to: recruitment@creativegarage.orgNote: Only candidates with outbound sales, telemarketing or client acquisition experience through cold calling will be considered. Irrelevant or random applications will be rejected.Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have in cold calling and outbound sales (B2C)?</li><li>Do you have the ability to meet or exceed monthly sales targets?</li><li>Do you have experience in acquiring international clients through outbound sales calls?</li><li>Have you served your notice period or ready to join on immediate basis?</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Client Acquisition Specialist (CAS)

Eposmatic (Pvt) Ltd

Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 5:30 PM &ndash; 2:30 AMLocation: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;admin@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs70,000.00 per monthWork Location: In person

Support & Data Entry Specialist

HireOn

<div>
 
 Job Title:
 
 Tech Recruitment Specialist
 
 
 
 Location:
 
 Islamabad, Pakistan (Onsite/Hybrid)
 
 
 
 Employment Type:
 
 Full-Time, Permanent
 
 
 
 Experience Required:
 
 6&ndash;8 Years
 
 
 
 Salary Range:
 
 PKR 150,000 &ndash; 200,000 per month
 
 
 
 Client:
 
 A Reputed US-Based Software House
 
 
 
 About The Role
 
 
 
 HireOn is sourcing a
 
 Tech Recruitment Specialist
 
 for its reputed
 
 US-based software house client
 
 in Islamabad. The selected candidate will play a vital role in hiring top-tier tech talent across diverse domains &mdash; including
 
 Generative AI
 
 ,
 
 Full Stack
 
 ,
 
 MEAN/MERN Stack
 
 ,
 
 Software Engineering
 
 ,
 
 Cloud
 
 ,
 
 Data
 
 ,
 
 QA
 
 , and
 
 DevOps
 
 &mdash; with a particular focus on
 
 senior and niche-level hiring
 
 .
 
 
 This role is ideal for someone who is highly versatile in handling multiple tech domains, understands the dynamics of technical recruitment, and can bring creative sourcing strategies to the table.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage end-to-end technical recruitment for a variety of roles, including GenAI, Full Stack, MEAN/MERN Stack, Software Engineering, Cloud, Data, QA, and DevOps positions.
 </li>
 <li>
 Partner closely with hiring managers to understand technical requirements and build customized sourcing strategies.
 </li>
 <li>
 Identify and engage potential candidates using LinkedIn, job portals, GitHub, Stack Overflow, and other creative sourcing channels.
 </li>
 <li>
 Conduct screening interviews to evaluate both technical capabilities and cultural fit.
 </li>
 <li>
 Manage the Applicant Tracking System (ATS), ensuring accurate data and streamlined workflows.
 </li>
 <li>
 Utilize Office Suite, Google Forms, and recruitment analytics to optimize hiring performance.
 </li>
 <li>
 Provide market insights on salary trends, talent availability, and emerging skill sets.
 </li>
 <li>
 Maintain a positive and professional candidate experience throughout the hiring journey.
 </li>
 <li>
 Collaborate effectively with internal teams and client stakeholders to meet deadlines and hiring goals.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 6&ndash;8 years of proven experience in tech recruitment, preferably within software development or IT services companies.
 </li>
 <li>
 Strong hands-on experience hiring for GenAI, Full Stack, MEAN/MERN Stack, and related technologies.
 </li>
 <li>
 Deep understanding of recruitment processes, technical hiring challenges, and the ability to adapt to evolving tech trends.
 </li>
 <li>
 Proficiency in ATS platforms, MS Office Suite, Google Forms, and analytics/reporting tools.
 </li>
 <li>
 Excellent communication, problem-solving, and analytical skills.
 </li>
 <li>
 A strong team player with collaborative mindset and ownership-driven attitude.
 </li>
 <li>
 Exposure to international (especially US-based) recruitment processes is a strong plus.
 </li>
 <li>
 Ability to work in a hybrid or onsite environment in Islamabad.
 
 
 </li>
 </ul>
 
 Why This Role
 
 
 
 <ul>
 <li>
 Opportunity to recruit for a globally recognized US-based software company.
 </li>
 <li>
 Exposure to cutting-edge technologies including Generative AI.
 </li>
 <li>
 Work alongside dynamic, growth-oriented teams in a collaborative environment.
 </li>
 <li>
 Competitive compensation and career growth opportunities.
 
 
 </li>
 </ul>
 Skills: candidate sourcing,problem solving,recruitment,sound analytical skills,tech recruitment
</div>

Tech Recruitment Specialist

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