client success manager – 1 Jobs in Islamabad

client success manager – 1

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client acquisition & success manager Jobs in Islamabad

client acquisition & success manager

client success specialist

Vision Tact

Job Title: Client Acquisition &amp; Success ManagerJob Category: MarketingJob Type: Full-timeDepartment: Sales &amp; MarketingExperience Level: Mid-LevelLocation: Gulberg Greens, IslamabadAbout Us:Join our dynamic Sales &amp; Marketing team at Vision Tact. We pride ourselves on delivering exceptional value and service to our clients, driving growth through strategic marketing initiatives and client-centered solutions. Located in the Gulberg Greens, Islamabad, we offer an energetic work environment where creativity and collaboration flourish.Role Overview:We are looking for an experienced and proactive Client Acquisition &amp; Success Manager to take full ownership of the end-to-end sales funnel. This role requires someone who can identify potential clients, convert leads, and manage long-term relationships, ensuring client satisfaction and business growth.Key Responsibilities:<ul><li>Manage the complete sales cycle from lead generation to deal closure.</li><li>Proactively reach out to potential clients, understand their needs, and present tailored solutions.</li><li>Convert prospects into long-term clients through effective communication and negotiation.</li><li>Act as the primary point of contact for all client interactions.</li><li>Build, manage, and maintain strong client relationships and accounts.</li><li>Ensure client satisfaction, retention, and identify opportunities for upselling and growth.</li><li>Coordinate with internal teams for smooth onboarding and service delivery.</li><li>Track client engagement, performance, and overall lifecycle management.</li></ul>Key Requirements and Qualifications:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>At least 3-5 years of experience in client acquisition, sales, business development or a similar role.</li><li>Proven track record of achieving sales targets, driving revenue growth.</li><li>Strong understanding of sales sales funnel, client lifecycle and marketing principles, as well as customer service practices.</li><li>Excellent negotiation, communication, relationship management and presentation skills.</li><li>Ability to independently handle end-to-end client management</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Strong problem-solving and client-first mindset.</li><li>Fluent English communication with a clear British accent (mandatory).</li><li>Ability to work independently and collaboratively within a team environment.</li><li>Experience dealing with international clients is highly preferred.</li></ul>Ideal Candidate Profile:The ideal candidate is a proactive and results-driven professional with a passion for client success and a knack for building strong client relationships. You are a strategic thinker who thrives in a fast-paced environment and is adept at multitasking. Your ability to listen, understand client needs, and translate them into actionable solutions will be crucial in this role.Why Join Us?At Vision Tact, we believe in empowering our employees with the tools and opportunities for professional growth. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and teamwork. If you are eager to make a significant impact and contribute to our success, we invite you to apply and become part of our journey.RequirementsMust Have<ul><li>Minimum 3-5 years of experience in client acquisition, client success or a related field.</li><li>Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline.</li><li>Proven track record in successfully managing and expanding client relationships.</li><li>Strong analytical skills to assess client needs and develop strategic solutions.</li><li>Demonstrated ability to meet and exceed sales targets and KPIs.</li></ul>Technical Skills<ul><li>Proficiency in Customer Relationship Management (CRM) software, such as Salesforce or HubSpot.</li><li>Familiarity with analytics tools and platforms for tracking client engagement and success metrics.</li><li>Basic knowledge of digital marketing strategies and tools.</li><li>Experience with project management software like Asana, Trello, or similar.</li><li>Technical certifications in CRM or sales methodologies (e.g., Salesforce Certified, Sandler Training) are a plus.</li></ul>Soft Skills<ul><li>Excellent verbal and written communication skills for effective client interactions and presentations.</li><li>Strong leadership abilities to guide and motivate cross-functional teams.</li><li>Effective problem-solving skills with a proactive approach to addressing client challenges.</li><li>Ability to work collaboratively in a team environment and foster positive relationships.</li><li>Strong time management and organizational skills to handle multiple priorities and deadlines.</li><li>Empathetic and customer-centric mindset to ensure client satisfaction and loyalty.</li></ul>Nice to Have<ul><li>Additional certifications in client relationship management or sales (e.g., Certified Customer Success Manager).</li><li>Experience in a SaaS (Software as a Service) environment.</li><li>Multilingual capabilities for working with diverse client bases.</li><li>Experience in negotiating and drafting client contracts.</li><li>Familiarity with industry-specific trends and challenges related to the company's sector.</li></ul>Pay: Rs120,000.00 - Rs300,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Client Acquisition &amp; handling: 4 years (Required)</li></ul>Work Location: In person

Client Acquisition & Success Manager

Zones

<div>Description 
 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
What you&rsquo;ll do as the Client Success Manager I
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Relationship Building &ndash; Interact and build relationships with customers on a daily basis.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.</li></ul>
Process
List critical processes this individual will undertake to achieve targeted results.
<ul><li>Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
</li><li>Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
.
What you will bring to the team:<ul><li>
Graduate &ndash; Any Specialization.</li><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skills</li><li>
Ability to work with little or no supervision.</li><li>
Bachelor's degree in business administration or any other Field</li><li>
Minimum 2-3 years of experience.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 1:00 PM to 09:30 PM (Pk time)
#LI-UQ1</div>

Client Success Manager – 1

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
 
 
</div>

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
</div>

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Jantrah Tech Private Limited

Jantrah Tech is a growing digital marketing and web solutions company dedicated to enhancing our clients' online presence through effective SEO campaigns and data-driven marketing strategies. We are looking for a passionate and skilled SEO Specialist to join our team and contribute to the success of our client projects.Role Overview:As an SEO Specialist at Jantrah Tech, you will work closely with our SEO team to execute and manage SEO strategies across various projects. Your role will involve SEO tasks, collaboration with other teams, and project oversight to ensure the best SEO practices are followed. We're looking for someone who is eager to learn, can adapt to various SEO tasks, and has a strong team spirit.Key Responsibilities:<ul><li>Manage and support SEO projects, working across various aspects of SEO (on-page, off-page, local, and technical).</li><li>Collaborate with team to ensure SEO best practices are integrated into the content and website structure.</li><li>Conduct keyword research, website audits, and assist in content optimization efforts.</li><li>Help implement SEO strategies that enhance rankings, drive traffic, and improve engagement.</li><li>Track and report on performance metrics (rankings, traffic, engagement).</li><li>Stay updated with the latest trends, search engine algorithm updates, and SEO tools to continuously improve our SEO efforts.</li></ul>Candidate Profile:<ul><li>At least 1 year of SEO experience with measurable results.</li><li>Experience handling various aspects of SEO, from content optimization to link building.</li><li>Familiarity with SEO tools like Ahrefs, SEMrush, Google Search Console, GA4, and SurferSEO.</li><li>Basic understanding of WordPress, Shopify, and HTML.</li><li>Strong communication skills, with the ability to collaborate effectively across teams.</li><li>Proactive, detail-oriented, and willing to take initiative on projects.</li></ul>How to Apply:Send your resume to hr@jantrah.com or reach us via WhatsApp at +92 300 5268724.Location: 2nd Floor, Sunrise Plaza, Ghouri Town Phase 5, Islamabad Job Type: Full-time | OnsiteWe look forward to having a dynamic and enthusiastic SEO professional join our growing team!Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

SEO Specialist

AppInSnap

Job Title: Bidding &amp; Tender SpecialistLocation: Gulberg Greens Department: Business Development / ProcurementJob Summary:We are seeking a highly skilled Bidding &amp; Tender Specialist with extensive experience in managing and executing bids across government, private, public, and NGO sectors. The ideal candidate will have in-depth knowledge of tender processes, online bidding portals, and proposal management. They will play a critical role in identifying opportunities, preparing compliant bids, and maximizing the organization's success rate in securing contracts.Key Responsibilities:<ul><li>Monitor and identify tender opportunities across government, private, public, and NGO sectors.</li><li>Maintain up-to-date knowledge of bidding portals, government e-tendering platforms, and procurement regulations.</li><li>Prepare, review, and submit bids, proposals, and quotations in compliance with tender requirements and deadlines.</li><li>Coordinate with internal teams (finance, legal, operations) to gather required documentation and approvals.</li><li>Ensure bids meet technical, financial, and regulatory compliance standards.</li><li>Track the status of submitted bids and provide timely updates to management.</li><li>Maintain a database of tenders, bids, outcomes, and key contacts.</li><li>Develop and implement best practices and standard operating procedures for tender submissions.</li><li>Analyze competitor bids, market trends, and client requirements to improve win rates.</li><li>Assist in contract negotiations and clarifications with clients as required.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Procurement, Finance, or related field.</li><li>Minimum 3&ndash;5 years of experience in bidding, tender management, or proposal preparation.</li><li>Strong understanding of government, private, public, and NGO tender processes.</li><li>Hands-on experience with online bidding portals and e-tendering platforms.</li><li>Excellent written and verbal communication skills.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Ability to work under tight deadlines and manage multiple bids simultaneously.</li><li>Knowledge of legal, financial, and regulatory aspects of tenders is preferred.</li></ul>Preferred Attributes:<ul><li>Experience in international tenders or multi-sector projects.</li><li>Proficiency in MS Office, CRM, and tender tracking software.</li><li>Strong analytical skills to evaluate bid feasibility and risk.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work on diverse projects across sectors.</li><li>Professional growth and exposure to national and international bidding processes.</li></ul>Work Location: In person

Bidding & Tender Specialist

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