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clinical coordinator

admission coordinator (rn) Jobs in Chicago

admission coordinator (rn)

clinic coordinator - dermatology Jobs in Chicago

clinic coordinator - dermatology

clinical coordinator - ecmo - cardiac ecmo full-time days Jobs in Chicago

clinic coordinator

Rush University Medical Center

<p></p><div><p><b>Location: </b>Chicago, Illinois
</p><p><b>Business Unit: </b>Rush Medical Center
</p><p><b>Hospital: </b>Rush University Medical Center
</p><p><b>Department: </b>Dermatology PBC
</p><p><b>Work Type: </b>Full Time (Total FTE between 0.9 and 1.0)
</p><p><b>Shift: Shift 1
</b></p><p><b>Work Schedule: </b>8 Hr (9:00:00 AM - 5:30:00 PM)
</p><p><b>Rush offers exceptional rewards and benefits learn more at our </b>Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
</p><p><b>Pay Range: </b>$17.63 - $27.77 per hour
<br>
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
</p><p>Summary:
<br>
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.
</p><div>Other information:
<br>
Required Job Qualifications:
<br>
<ul><li>High school diploma.
</li><li>Basic computer knowledge.
</li><li>Attention to detail and accuracy.
</li><li>Excellent customer service and interpersonal skills.
</li><li>Sensitivity to patient health information and protection of confidentiality.
</li><li>Ability to utilize EPIC efficiently.
</li><li>Ability to sit for several hours each day and remain professional and calm under stressful situations.
</li><li>Ability to adapt to change and be flexible.
</li><li>Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
</li><li>Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
</li></ul><br>
Preferred Job Qualifications:
<br>
<ul><li>Medical office experience.<br>
</li></ul></div><p>Responsibilities:
<br>
1. Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
<br>
2. Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
<br>
3. Maintains and retrieves medical records per HIM and office protocol.
<br>
4. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
<br>
5. Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
<br>
6. Appropriately transfers patients to pre-registration for insurance verification.
<br>
7. Prepares and disseminates patient letters and other correspondence from EPIC.
<br>
8. Problem solves issues by seeking out the appropriate resources.
<br>
9. Works collaboratively as part of the medical practice team.
<br>
10. Performs other duties as assigned.
</p><p>Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div>

Clinic Coordinator - Dermatology

Northwestern Medicine

<div>The salary range for this position is $45.00 - $68.80 (Hourly Rate)<br>
<br>
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.<br>
<br>
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.<br>
<br>
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.<br>
<br>
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.<br>
<br>
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.<br>
<br>
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.<br>
<br>
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.<br>
<br>
From discovery to delivery, come help us shape the future of medicine.<br>
<div><b>Benefits:</b>
<ul><li>$10,000 Tuition Reimbursement per year ($5,700 part-time)</li>
<li>$10,000 Student Loan Repayment ($5,000 part-time)</li>
<li>$1,000 Professional Development per year ($500 part-time)</li>
<li>$250 Wellbeing Fund per year ($125 for part-time)</li>
<li>Matching 401(k)</li>
<li>Excellent medical, dental and vision coverage</li>
<li>Life insurance</li>
<li>Annual Employee Salary Increase and Incentive Bonus</li>
<li>Paid time off and Holiday pay</li><br>
</ul></div><br>
<br>
<p><b>Description</b></p><p>
The <b>Clinical Coordinator - ECMO</b> reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.</p><p>
The <b>Clinical Coordinator - ECMO</b><b> </b>provides clinical services to patients and support services to the ECMO program. This position makes referrals to external clinicians or treatment programs or other community resources, as appropriate and in accordance with established departmental protocol. The ECMO Coordinator will work in collaboration with a multidisciplinary team to facilitate quality care and provide clinical expertise to the campus&rsquo; ECMO program. (S)he will apply scientific basis/evidenced-based practice towards clinical practice, as appropriate to his/her clinical licensure.</p><p><b>
Responsibilities:</b></p><ul><li>
Participate in the development of individualized plans of care based upon diagnoses/health history problems with consideration of patient&rsquo;s culture, age, and, developmental level.</li><li>
Serves as a liaison between Nursing, Perfusion, Respiratory Therapy, and other consultative services to ensure proper collaboration and management of care.</li><li>
Collaborates with Physical Therapy and ECMO Specialists to ensure safe ambulation and physical activity of patient according to the patient&rsquo;s needs and plan of care.</li><li>
Serves as communication link between patient, family, and the interdisciplinary team.</li><li>
Facilitate and assist with the supervision of ECMO Specialists to ensure proper standards of care have been met.</li><li>
Provide direct orientation and ongoing training of the ECMO Specialists, and ensure all ECMO Specialists receive and complete continuing education.</li><li>
Assists in the development of the ECMO program&rsquo;s policies and procedures.</li><li>
Ensures equipment and supplies are readily available, and maintain the proper functioning of equipment</li><li>
May require on-call responsibilities.</li><li>
Other duties as assigned.</li></ul><p><b>
Qualifications</b></p><p><b>
Required:</b></p><ul><li>
Registered/licensed in the State of Illinois as Registered Nurse</li><li>
Baccalaureate degree required</li><li>
Current Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) certification</li><li>
At least two years of practice in a Critical Care/ICU setting</li></ul><p><b>
Preferred:</b></p><ul><li>
Master&rsquo;s degree</li><li>
Specialty certification such as Critical Care Registered Nurse (CCRN), Adult Critical Care Specialty (ACCS)</li><li>
Previous experience as an ECMO Specialist and/or Unit Coordinator</li></ul><p><b>
Equal Opportunity</b></p><div></div><p>
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.</p><p><b>
Background Check</b></p><p>
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.</p><p><b>
Artificial Intelligence Disclosure
</b></p><p>Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.</p><p><b>
Benefits</b></p><p>
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.</p><p><b>
Sign-on Bonus Eligibility (if sign-on bonus offered for position):</b> Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</p></div>

Clinical Coordinator

City Colleges of Chicago

<div><p><b>CLINICAL COORDINATOR</b></p>
<p><b>
SCHOOL OF NURSING</b></p>
<p><b>
MALCOLM X COLLEGE</b></p>
<p>
Malcolm X College (MXC) is leading the charge with a focus on Health Sciences while maintaining a positive commitment to exceptional instruction. Located near the Illinois Medical District, MXC is home to a state-of-the-art School of Health Sciences, featuring a virtual hospital, which also houses the City Colleges of Chicago School of Nursing. The School of Nursing offers an associate&rsquo;s degree (AAS) in Nursing, a 69 credit hour program that prepares graduates for the NCLEX-RN licensure exam; and a Practical Nursing Advance Certificate Program, a 3-semester, 49 credit hour program that prepares graduates for the NCLEX-PN licensure exam.</p>
<p><b>
PRIMARY OBJECTIVE:</b> Reporting to an assigned administrator, a Clinical Coordinator - Nursing is responsible for coordinating the clinical placement of nursing students at various clinical sites that provide students with supervised clinical learning experiences based on their learning needs. The Clinical Coordinator develops and maintains collaborative working relationships with clinical affiliates including hospitals, clinics, skilled nursing facilities, and other agencies, ensuring that students&rsquo; clinical experiences meet the educational requirements of the nursing curriculum. Performs related duties as required.</p>
<p>
This role is expected to travel to clinical sites such as a partner hospital or long-term care facility.</p>
<p><b>
ESSENTIAL DUTIES:</b></p>
<ul>
<li>Functions as a liaison between clinical affiliates, nursing faculty, and nursing program administrators to ensure a high level of quality in students&rsquo; learning experience during the clinical education component of the curriculum.</li>
<li>Works collaboratively with nursing faculty and clinical site administrators to provide clinical rotations that meet students&rsquo; learning objectives.</li>
<li>Maintains student health records; reviews required health and safety documents, including vaccination and drug screening records, to ensure they are current and in compliance with the nursing program and clinical agency requirements.</li>
<li>Facilitates and problem-solves clinical placement for students to receive supervised clinical learning experiences in areas including medical-surgical, mental health, maternal-child, pediatrics, and gerontology nursing.</li>
<li>Coordinates the gathering of agency-specific documentation (i.e. background checks, Healthcare BLS certification) necessary for student placement at clinical agency sites.</li>
<li>Provides faculty with required site-specific orientation materials and schedules faculty and/or student orientation.</li>
<li>Ensures students complete clinical orientation requirements and attend clinical agency-specific orientation prior to all clinical rotations.</li>
<li>Serves as a liaison between the clinical agency and CCC&rsquo;s School of Nursing (CCCSON) to ensure orientation requirements are met.</li>
<li>Maintains records of clinical placement and students' completion of clinical requirements and compliance with the program&rsquo;s curriculum requirements.</li>
<li>Conducts clinical site visits to assess the appropriateness of clinical activities and students&rsquo; clinical practice experiences.</li>
<li>Assists the medical director in performing annual clinical site evaluations of clinical affiliates as part of the contract/ affiliation agreement renewal process.</li>
<li>Collects data and prepares reports on clinical sites for inclusion in accreditation, grants, and related reports.</li>
<li>Strictly adheres to HIPPA and FERPA regulations.</li>
<li>Performs administrative duties as assigned in support of the Nursing Department.</li>
</ul>
<p><b>QUALIFICATIONS:</b></p>
<ul>
<li>An Advanced certificate in practical nursing or an Associate&rsquo;s degree in Nursing or higher from an accredited college or university.</li>
<li>A state of Illinois licensed practical nurse (LPN) or registered nurse (RN) with an unencumbered license.</li>
<li>Five years of work experience in clinical nursing.</li>
<li>Must be able to work varied hours which may include evenings and/or weekends.</li>
<li>Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)</li>
<li>Knowledge of program accreditation standards and regulatory compliance.</li>
<li>Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint).</li>
<li>Knowledge of program accreditation standards and regulatory compliance.</li>
<li>Excellent interpersonal, written, and verbal communication skills.</li>
<li>Strong organizational skills.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work within a culturally diverse environment.</li>
<li>Ability to exercise tact and diplomacy in handling sensitive situations.</li>
<li>Ability to use critical thinking to guide decision-making.</li>
</ul>
<p><i>When applying, please attach your professional resume and unofficial transcripts.</i></p>
<p>
 Salary Range: $81,085 - $89,193.50</p>
<p>
Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.</p>
<p>
Benefits information is found at https://www.ccc.edu/departments/Benefits/</p>
<p><b>
This position is represented by the Local 1600 Union.</b></p>
<p><b>
Chicago residency is required for all full-time employees within 6 months of hire.</b><br>
<b>We are an equal opportunity and affirmative action employer.</b><br>
<b>Thank you for your interest in City Colleges of Chicago!</b></p>
<p></p>
<p>Malcolm X College is a Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication.</p>
<p>
MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.</p>
<p>
WE OFFER: Excellent health benefits at a low cost; Investment plans 403(b) &amp; 457(b); SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement and Public Service Loan Forgiveness. For a more detailed overview of benefits please visit our benefits page.</p></div>

DaVita

<div><p><b>Posting Date</b></p>
04/14/2026<p></p>
8109 S Western Ave, Chicago, Illinois, 60620-5939, United States of America<p></p><p>
DaVita is hiring a Clinical Coordinator to lead outpatient dialysis care for patients with end-stage renal disease. In this role, you&rsquo;ll oversee treatment, guide clinical staff, and ensure the highest standards of care and safety.<br>
<br>
Key Responsibilities:</p><ul><li>
Coordinate patient care plans and monitor outcomes</li><li>
Supervise clinical staff, including PCTs</li><li>
Ensure safe, compassionate dialysis delivery</li><li>
Build long-term relationships with patients and families</li><li>
Work in a fast-paced, team-oriented environment</li></ul><p><br>
Requirements:</p><ul><li>
Current RN license and CPR certification</li><li>
18+ months RN experience, including 6+ months dialysis</li><li>
Charge RN readiness approval required</li><li>
ADN required; BSN preferred</li><li>
ICU, ER, or Med/Surg experience preferred</li><li>
CNN/CDN certification a plus</li><li>
Basic computer skills (MS Word, Outlook)</li><li>
Flexible schedule, including weekends and holidays</li></ul><p><br>
What We Offer:</p><ul><li>
Medical, dental, vision, 401(k) match</li><li>
PTO and PTO cash-out</li><li>
Paid training and development</li><li>
Family and mental health support (Headspace, EAP, child/elder care)</li></ul><p><br>
Ready to lead and make a difference? Apply now.</p><p></p><p>
#LI-NG2</p><p></p><p>
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as &quot;a place where I belong.&quot; Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.</p><p></p><p>
This position will be open for a minimum of three days.</p><p></p>
The Wage Range for the role is $44.00 - $58.00/hour.<p></p>
<p></p><div><p>For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates</p></div><p></p><p>
Compensation for the role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
</p><p></p><p><b>Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.</b></p></div>

Archdiocese of Chicago

<div><p>The Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake County, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employees in its systems and ministries, including Catholic Charities, the region's largest nonprofit social service agency. The Archdiocese also has one of the country's largest seminaries. The Archdiocese's 150+ elementary and secondary schools comprise one of the largest U.S. private school systems. Its schools have received 96 U.S. Department of Education Blue Ribbon Awards.</p>
<p>
The Clinical Coordinator reports to the Director of Assistance Ministry and supports the Director by overseeing therapeutic services for Victims-Survivors of misconduct by church personnel and their families.</p>
<p><b>
Responsibilities listed are not limited to other duties assigned:</b></p>
<ul>
<li>Design and develop a manner in which to evaluate the outreach (i.e., psychological and spiritual) services offered to clients of the Office of Assistance Ministry.</li>
<li>Monitor therapeutic outreach to individual clients of the office.</li>
<li>Maintain professional relationships with treating therapists.</li>
<li>Send necessary forms and documentation to treating therapists. Explain billing and payment procedures. Review submitted paperwork from therapists and verify licensing, etc.</li>
<li>Receive therapeutic treatment reports from treating therapists on individual cases, when required.</li>
<li>Attend appropriate meetings with archdiocesan leadership on individual cases, if needed and requested.</li>
<li>Consult and collaborate with the Director of Assistance Ministry on specific cases and treatment recommendations.</li>
<li>With the Director, oversee clinical services for victim-survivors and their family members.</li>
<li>Documentation and data entry.</li>
<li>Research available resources for diverse, effective additional services when needed.</li>
<li>Keep up with current modalities related to sexual abuse trauma.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Master&rsquo;s degree in psychology, counseling, social work, or related field</li>
<li>Minimum 2 years' experience in victim center trauma informed therapy</li>
<li>Licensed through State Licensing Board of Illinois</li>
<li>Strong writing and documentation skills</li>
</ul>
<p>The Archdiocese of Chicago offers a comprehensive total rewards package to include competitive compensation and benefit programs. Information about our benefit programs is available here.</p>
<p>
This position has an hourly range of $51.44-$64.30. An employee&rsquo;s pay within the hourly range will be based on many factors including but not limited to relevant education, qualifications, experience, skills, geographic location, and organizational needs.</p></div>

Clinical Coordinator Part-Time

Re:Cognition Health Limited

<div><p><b>ABOUT RE:COGNITION HEALTH</b></p><p>
Re:Cognition Health is a pioneering brain and mind clinic that specializes in the treatment and care of people showing symptoms of cognitive impairment. Utilizing the latest progressive medical research and evidence-based treatments, we are passionate about transforming and optimizing cognitive performance through education, clinical excellence and by providing access to emerging treatments.</p><p></p><p><br>
We value people who are dedicated, hardworking and looking to contribute to the growth of our business at an exciting time. Our vision is to become the recognized worldwide leader in the diagnosis, treatment and care management of individuals experiencing cognitive impairment. Come join our team where everyone is valued and where critical and important work is being done!</p><p></p><p><br>
To find out more about our company, please visit <i>https://recognitionhealth.com</i></p><p><b><br>
About the role</b></p><ul><li>
The post holder will be held accountable to the Senior Clinical Trials Coordinator (Chicago) for the highest standards of operational delivery of the Clinical Trials for which the post holder is appointed to co-ordinate. This includes responsibility for delivering these trials according to clinical trials &ldquo;Good Clinical Practice&rdquo; (GCP), ensuring appropriate resources, including professional skill mix, training and competency are in place at all times. Practice at the center is safe, performance at CRA visits, external monitoring visits and FDA inspections is planned and executed for optimal success.</li></ul><p><b>
What you'll do</b></p><ul><li>
To ensure that the highest levels of customer/patient care and clinical delivery are maintained at all times</li><li>
To support the development of the business by working closely with clinicians and consultants to maximize business opportunities and recruit patients</li><li>
Adhere to the organization&rsquo;s policies and SOPs and ensure all members of the clinical trials team are trained and compliant</li><li>
To ensure that all administration is performed accurately and in a timely way including the entry of patient records on all necessary databases and forms</li><li>
To ensure that all patient records are accurate, stored appropriately and all confidential information is retained in accordance with data protection requirements</li><li>
To ensure that the Center is maintained and presented to the highest standards as expected by</li><li>
The organization and that all equipment is calibrated and maintained in line with best practice</li><li>
To ensure adequate stock within the Center ensuring that it is ordered in a timely way and that stock is controlled</li><li>
To seek feedback from patients as to their experience and record these findings and analyze them to support the ongoing development of the service</li><li>
To be responsible for answering all queries and SAE and related IRB/FDA reporting within the time frames dictated for each study and GCP</li></ul><p><b>
Qualifications</b></p><ul><li>
5 years experience in Clinical Trials Coordination, operation, set-up and delivery.</li><li>
Proficiency in the use of Microsoft Office packages (Word, Excel, PowerPoint)</li><li>
Experience with electronic data capture (EDC) systems</li></ul></div>

Clinical Trials Coordinator

PAWS Chicago

<div><div><div>The Senior Director, Prevention Services is the primary business leader responsible for the comprehensive operational, financial, and performance management of Chicago&rsquo;s largest high-volume, high-quality spay/neuter clinic, serving over 25,000 pets annually with spay/neuter, vaccinations, and community medicine services. Affordable and accessible spay/neuter is the cornerstone of eliminating pet overpopulation and euthanasia in shelters. As Senior Director, you will drive the Clinic as a frontline business operation to prevent pet homelessness and advance a No Kill Chicago, emphasizing business proficiency in data-driven decision-making, financial oversight, marketing evaluation to ensure mission- and resource-optimization, reporting to ensure mission alignment, target population service, and quality of care. This role demands leadership experience in managing the day-to-day operations of a complicated retail medical business and P&amp;L, executing all aspects of the Clinic's business while collaborating with PAWS Chicago&rsquo;s executive leadership and subject-matter experts to ensure organizational and mission alignment.</div></div><div><br>
<div>
</div></div><div><div><b>Duties and Responsibilities</b></div>
</div>
<div><div>Business Operations &amp; Strategic Execution</div>
</div>
<div><ul><li>Lead the entire high-volume clinic operation, overseeing all non-clinical and business functions to ensure efficient, scalable service delivery for over 25,000 pets annually.
</li><li>Manage data analytics to track performance, ensure service to target populations (e.g., underserved communities), and maintain high standards of quality care.
</li><li>Evaluate and optimize marketing strategies, finance operations, and reporting needs to drive mission impact, financial outcomes, and operational excellence.
</li><li>Serve as the key frontline execution point and manager on site, handling day-to-day business decisions while collaborating on mission and strategic matters with senior executive leadership.
</li><li>Monitor mission trends, business trends, implement process improvements, and align operations with organizational goals for sustainability and growth.
</li><li>Ensure foundational business operations documentation exists for all processes, people and systems
</li><li>Be the subject-matter-expert for expanding clinic operations to Hawthorn Woods and a future second clinic, taking responsibility for operational, budget and staff planning for all new service locations and operational expansions.</li></ul></div><div><br>
<div>
</div></div><div><div>Financial, Inventory, &amp; Reporting Oversight</div>
</div>
<div><ul><li>Direct financial management, including budgeting, revenue tracking, end-of-day reconciliation, cash/credit reporting, and cost control to balance budget and mission funding.
</li><li>Oversee inventory systems, ordering processes, and supply chain coordination in partnership with clinical leadership.
</li><li>Prepare and analyze operational reports on appointments, vaccines, microchips, rabies certificates, volume utilization, and revenue; leverage data to inform business strategy and ensure target population outreach.
</li><li>Ensure accurate administrative documentation, recordkeeping, and compliance with financial standards.</li></ul></div><div><br>
<div>
</div></div><div><div>Customer Service &amp; Client Experience</div>
</div>
<div><ul><li>Champion excellent customer service across all clinic touchpoints, integrating compassionate, efficient processes informed by social work principles.
</li><li>Oversee front-of-house operations, including reception, check-in, discharge, and vaccine clinic flow, to deliver a consistent, client-centered experience.
</li><li>Ensure effective voucher program implementation so that services are tailored on a need basis.
</li><li>Develop and maintain client education materials and communication tools in collaboration with Marketing &amp; Communications to provide important resources to help the quality of life for pets.
</li><li>Ensure seamless scheduling process for clients, where mission prioritized surgeries are optimized and clinic days are full.
</li><li>Manage and monitor show rates and build a client services communications plan around the most mission-important surgeries.
</li><li>Operationalize all Clinic services through the front-desk, ensuring clients are handled efficiently and effectively while maintaining high-volume output.</li></ul></div><div><br>
<div>
</div></div><div><div>Social Work Program &amp; Community Outreach Oversight</div>
</div>
<div><ul><li>Provide strategic oversight of the social work program, ensuring integration with clinic services to support holistic client and pet care.
</li><li>Lead community outreach efforts, collaborating with teams to meet spay/neuter needs, issue vouchers for mission-critical surgeries, and expand access in target areas.
</li><li>Evaluate program effectiveness through data and reporting, adjusting strategies to enhance impact on pet homelessness prevention.</li></ul></div><div><br>
<div>
</div></div><div><div>People Leadership &amp; Supervision</div>
</div>
<div><ul><li>Provide independent leadership, coaching, and accountability for clinic staff, including supervisors, client service associates, technicians, social workers, and outreach coordinators.
</li><li>Handle recruitment, onboarding, scheduling, payroll, PTO, employee relations, attendance, and performance management (excluding veterinarians).
</li><li>Foster a positive, professional, and engaged culture aligned with PAWS Chicago values.</li></ul></div><div><br>
<div>
</div></div><div><div>Clinical Operations &amp; Administrative Support</div>
</div>
<div><ul><li>Oversee day-to-day non-clinical operations, including scheduling structures, appointment templates, vaccine clinic alignment, and veterinarian availability.
</li><li>Ensure clinic readiness through staffing coverage, supplies, and facility coordination; escalate workflow concerns to leadership.
</li><li>Support implementation of new business processes and administrative workflows.</li></ul></div><div><br>
<div>
</div></div><div><div>Cross-Department &amp; Organizational Collaboration</div>
</div>
<div><ul><li>Act as the primary business liaison between the clinic and other PAWS Chicago departments, coordinating with Shelter Medicine, Internals, Community Outreach, Facilities, IT, HR, Marketing, and Finance.
</li><li>Optimize surgical scheduling, animal flow, and volunteer integration, enhancing business operations.
</li><li>Lead planning and execution of special initiatives and high-volume clinic days in collaboration with the Prevention Services team.</li></ul></div><div><br>
<div>
</div></div><div><div><b>Requirement</b><b>s</b></div>
</div>
<div><ul><li>Proven business proficiency in managing high-volume medical operations, preferably in healthcare or veterinary settings, with a track record of financial acumen, data-driven decision-making, and strategic execution.
</li><li>5+ years of leadership experience in business operations, including oversight of business performance, human resources, marketing, finance, reporting, customer service, and community programs.
</li><li>Experience managing data analytics to drive business performance and operational improvement.</li><li>
Strong organizational, communication, and problem-solving skills; ability to operate independently in a fast-paced setting while reporting strategically to executives.
</li><li>Proficiency with Microsoft Office Suite, electronic medical records (EMR), and data/reporting tools.</li><li>
Agile leader capable of managing organizational change within fast-paced environments.
</li><li>On-site presence five days/week, including two Sundays/month.</li></ul></div><div><br>
<div>
</div></div><div><div><b>Physical Requirements</b></div>
</div>
<div><ul><li>Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting and grasping.
</li><li>Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another.
</li><li>Able to lift 25lbs occasionally, 10lbs frequently and a negligible amount constantly.</li></ul></div><div><br>
<div>
</div></div><div><div><b>Preferred Qualifications</b></div>
</div>
<div><ul><li>MBA Strongly Preferred
</li><li>Bilingual or strong Spanish comprehension preferred.
</li><li>Familiarity with high-volume environments and social work/community outreach integration.</li></ul></div><div><br>
<div>
</div></div><div><div>Work Environment: This position is based at the Medical Center, which houses both the Clinic and Shelter Medicine departments. The role requires hands-on business oversight in dynamic settings, with flexibility for occasional nights/weekends for events and to meet operational deadlines.</div></div><div><br>
<div>
</div></div><div><div>Why Join Us? By joining our team, you will independently lead a critical business operation that shapes the future of animal welfare in Chicago, empowering teams to deliver exceptional results while advancing lifesaving goals. If you&rsquo;re a business-savvy leader passionate about strategic impact, data-driven excellence, and preventing pet homelessness, we encourage you to apply.</div><br>
<div></div>
<p><b>
Benefits:</b></p><br>
<ul><li>
Comprehensive health, dental, and vision insurance, including ancillary options and an Employee Assistance Program (EAP) through Blue Cross Blue Shield</li><li>
403(b) retirement plan with employer match</li><li>
Paid time off, including vacation, sick days, and holidays</li></ul></div></div>

Senior Director, Prevention Services

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