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clinical case manager clinical lead lgsw

Asylum Seeker Assistance Project

ABOUT USAsylumWorks was founded in 2016 to address the holistic needs of individuals and families navigating the U.S. immigration system. Our mission is to empower newcomers seeking safety to overcome health, employment, and legal challenges. Our interdisciplinary approach combines Health &amp; Wellness, Employment &amp; Education, and Legal Navigation services to help clients rebuild healthy, safe, and self-sufficient lives. Services are free and available to newcomers living in the Washington, D.C. metro region, regardless of language or country of origin.JOB DESCRIPTIONThe Clinical Lead serves as a senior clinical case manager specializing in client services who provides consultative mentorship and subject matter expertise to peers while maintaining a full caseload. The Clinical Lead strengthens clinical quality of services through peer consultation, modeling of best practices, and structured knowledge-sharing.This role is full-time and exempt. The Clinical Lead reports directly to the Health &amp; Wellness Program Manager. AsylumWorks offers a hybrid work environment. Following the initial onboarding period, employees may be eligible to work remotely up to three days per week contingent on role requirements and supervisor approval.Direct Service Provision (70%) <ul><li>Provide clinical case management* to approximately 20-25 client households at a time</li><li>Conduct trauma-informed new client intake interviews</li><li>Establish trust and rapport to create safe and supportive working relationships with clients</li><li>Assess, monitor, and evaluate client needs across the bio-psycho-social-spiritual-legal wellness spectrum</li><li>Assist clients in developing strengths-based, client-led wellness plans with goals that can be achieved as part of a 6-month service plan.</li><li>Work with clients to develop coping skills needed to manage the emotional distress</li><li>Help clients identify, understand and manage the ongoing effects of trauma</li><li>Provide referrals to help clients to access community resources to meet urgent and unmet basic needs</li><li>Something about care coordination</li><li>Serve as point of contact and liaison for volunteers, Good Neighbors, and other helpers as needed</li><li>Ensure all client interactions are documented as case notes in a timely and consistent manner</li><li>Attend regular professional development opportunities and trainings</li></ul>*Clinical case management is a technical social work modality that utilizes clinical skills to perform 13 distinct activities, including, but not limited to, engagement of the client, assessment, planning, linkage with resources, consultation with families, collaboration with immigration legal, health and mental health providers, client psychoeducation, and crisis intervention. AsylumWorks staff do not diagnose clients or provide psychotherapy. If a preliminary diagnosis is identified, clients interested in mental health services will be referred to an external provider. Clinical Mentorship (10%) **<ul><li>Promote a culture of consistent application of culturally responsive, trauma-informed case management practices to strengthen peer learning across the team.</li><li>Provide weekly clinical consultation to assigned Case Managers on a rotational basis.</li><li>Coach/help the case manager brainstorm how to approach complex client situations, new populations, and referrals.</li><li>Model strengths-based documentation and best practices.</li><li>Offer outside perspective on complex cases, trauma-informed practice, etc.</li><li>Provide suggestions on how to effectively and efficiently manage time to meet case load targets.</li><li>Share resources and best practices to enhance service delivery.</li><li>Identify emerging clinical themes or practice gaps and elevate them to the Program Manager to inform team training and support.</li></ul>Project Management (20%) <ul><li>Support implementation of grant-related project activities in alignment with established workplans and logic models.</li><li>Provide clinical expertise into program design and service approaches.</li><li>Assist with special projects as assigned by the Program Manager.</li></ul>**Clinical Mentorship Framework:I. PurposeTo promote consistent application of trauma-informed case management practices and strengthen peer learning across the team.II. Scope of Mentorship<ul><li>Provide peer consultation about client cases to assigned Case Managers on a rotating basis.</li><li>Coach/help the case manager brainstorm how to approach complex client situations, boundaries, and referrals.</li><li>Help mentee brainstorm how to support their client/client goals, work with new populations, etc.</li><li>Model strengths-based documentation and best practices.</li><li>Provide suggestions on how to effectively and efficiently manage time to meet case load targets.</li><li>Share resources and best practices to enhance service delivery.</li><li>Identify emerging clinical themes or practice gaps and elevate them to the Program Manager to inform team training and support.</li><li>Seek supervision and consultation when ethical dilemmas arise and maintain professional boundaries and client confidentiality as appropriate. (Note: Confidentiality does not apply if there is suspicion of harm to self, others, including child/elder abuse or neglect.)</li></ul>III. Boundaries and Protections Mentorship conversations are professional development discussions, not supervisory directives. Clinical Mentorship is voluntary, consultative and peer-based. H&amp;W staff practice in full compliance with the NASW Code of Ethics and applicable laws, using ethical principles to guide professional judgment and decision-making in all aspects of practice. The Clinical Lead does not:<ul><li>Provide clinical supervision toward licensure hours.</li><li>Sign off on clinical documentation for legal or licensing purposes.</li><li>Comment or evaluate program infrastructure- recommendations should come from the mentored employee to the H&amp;W PM</li><li>Evaluate staff performance or caseload</li><li>Make employment decisions</li><li>Assume liability for mentee case decisions</li></ul>All final case decisions remain the responsibility of the assigned Case Manager, with operational oversight resting with the Health and Wellness Program Manager.REQUIREMENTS<ul><li>LGSW required;</li><li>Fluency in English and another language;</li><li>Experience working with individuals who have experienced significant trauma and/or displacement;</li><li>Direct experience with crisis intervention, safety planning, and case management;</li><li>Desire to mentor others;</li><li>Exemplify high-quality clinical case management skills;</li><li>Ability to work collaboratively in an interdisciplinary, multicultural setting;</li><li>Able to multi-task in a high-volume, fast-paced environment;</li><li>A demonstrated awareness of cultural humility;</li><li>Strong interpersonal communication skills;</li><li>Valid U.S. Work Authorization;</li><li>Computer literate; and</li><li>An inherent desire to improve, create, and problem-solve.</li></ul>SALARY$60,000-67,000 commensurate with experience and licensure.BENEFITSAsylumWorks provides many benefits to full-time, salaried staff, including:<ul><li>100% Employer-Paid CareFirst Medical Insurance Plan with a vast network of healthcare coverage throughout D.C., Maryland, and Virginia;</li><li>Employer-subsidized Dental and Vision Insurance;</li><li>15 days of vacation leave per year in Year 1;</li><li>11 days of paid time off for Federal Holidays and the day after Thanksgiving;</li><li>2 Personal Days per year;</li><li>10 Medical/Sick Leave Days per year; and</li><li>Generous monthly tech stipend to cover costs related to mobile phone usage, data, and work-from-home equipment.</li></ul>HOW TO APPLYApplicants must send a resume and a cover letter to careers@asylumworks.org with the subject line: Clinical Lead Application, Spring 2026. Please combine the resume and cover letter into one PDF. Complete applications will be reviewed on a rolling basis.AsylumWorks is an Equal Opportunity Employer as defined by law.Pay: $60,000.00 - $67,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Education:<ul><li>Master's (Required)</li></ul>Ability to Commute:<ul><li>Washington, DC 20009 (Required)</li></ul>Work Location: Hybrid remote in Washington, DC 20009

Clinical Case Manager - Clinical Lead (LGSW)

Friendship Place

<div>Description:

Position Title: Case Manager Supervisor
Reports to: Division Director
Category: Full-Time, Exempt
Location: Washington, DC 20009
Schedule: Flexible schedule, Monday through Friday, 8 AM - 8 PM. Some evenings, holidays, and weekends may be required to support operations and respond to emergencies.
Wage Range: $69,325.00 - $75,654.95
About Us: Friendship Place is a nonprofit organization serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.
Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.
Summary: The position leads the case manager team in providing permanent supportive housing and intensive case management services to individuals experiencing homelessness or at risk of experiencing homelessness in DC using a Housing First Model. The Case Manager Supervisor will supervise the Neighbors First Individuals (NFI) Case Management Team, provide staff training, and ensure adherence to all program policies and procedures. The Case Manager Supervisor helps ensure that homeless families maintain housing and rebuild their lives relying on their own strengths, using wraparound resources in a holistic, participant-driven process. The Case Manager Supervisor collaborates with partnering agencies to ensure stabilization and self-sufficiency of all program participants.
Responsibilities:<ul><li>
In collaboration with other members of the NFI management team, provide overall supervision, training, instructive mentorship, and coaching to staff.</li><li>
Facilitate weekly individual staff supervision for case managers</li><li>
Provide field-based supervision to NFI case managers, as needed</li><li>
In addition to individual clinical supervision, act as the direct supervisor of assigned staff, this includes performance management, managing schedules, onboarding, and off-boarding</li><li>
Operating from an equity framework, ensure trauma-informed best practices and participant-centeredness are implemented by program staff.</li><li>
Conduct face-to-face contacts with PSH individuals as needed, including completion of outreach, engagement, and intake services</li><li>
Facilitate and attend weekly meetings, including staff meetings, case conferences, NFI management team meetings, etc.</li><li>
Support the development, implementation, and management of NFI program policies and procedures, in collaboration with other NFI management team members</li><li>
Support administrative program management responsibilities for the team, including monthly and quarterly reports, program evaluation, and other administrative tasks as assigned</li><li>
Ensure the integrity and timeliness of all documentation, including participant interactions, biopsychosocial, service plans, UIRs, and other clinical documentation in OTCO</li><li>
Model and ensure ethical service delivery as well as organizational/program/practice compliance as outlined by Friendship Place, DHS, and professional licensing boards</li><li>
Participate in multidisciplinary and contract meetings (DHS monthly provider meetings, monthly 1-1 monitoring meetings, etc.)</li><li>
Ensure an effective collaboration with external agencies and stakeholders providing services to individuals, including community agencies, government agencies, etc</li><li>
Demonstrate empathy and flexibility in responding to participants&rsquo; needs and requests</li><li>
Ensure services are accessible and offered to participants as needed by public, private, or community partners (physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services)</li><li>
Determine and manage case load assignments</li><li>
Serve as the clinical lead for crisis stabilization and safety planning while ensuring timely referrals to needed external crisis service providers (DBH/Mobile Crisis, Adult Protective Services, Domestic Violence, MPD/Crisis Intervention Officer, etc).</li><li>
Collaborate professionally with external agencies and stakeholders, providing services to participants within the constraints of HIPAA, to further the goals identified by program participants.</li><li>
Support monthly billing and invoicing</li><li>
Provide case management support to a small caseload of participants, as needed</li><li>
Perform all other duties as assigned</li></ul> 
Essential Leadership Duties and Responsibilities<ul><li>
Builds strong relationships with team members, creating a positive work environment, and fostering collaboration to motivate, inspire, and guide teams towards shared goals.</li><li>
Define and communicate clear performance standards, goals, and expectations for all team members.</li><li>
Handles disagreements and resolves conflicts constructively to maintain a positive work environment.</li><li>
Adheres to and enforces company policies and procedures, as well as applicable employment laws.</li><li>
Initiation and ongoing review of employee performance management plan. Track employee progress, assess performance against established standards, and provide regular feedback and performance reviews.</li><li>
Exhibits strong intra- and interpersonal communication skills, with the ability to communicate professionally, respectfully, and effectively both in writing and verbally.</li><li>
Demonstrates a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices.</li><li>
Always displays professionalism as a representative of Friendship Place.</li></ul>
Requirements:

Requirements
Background &amp; Qualifications:<ul><li>
Must have a minimum of a Master&rsquo;s Degree in Social Work, Mental Health Counseling, or related field from an accredited College or University</li><li>
Minimum of two years of experience in case management, mental health services, and direct service delivery</li><li>
At least 1-year supervisory experience or verified leadership experience (required)</li><li>
DC licensure (LGSW, LPC, LCPC, LICSW) Preferred</li><li>
2 years of clinical supervisory experience, strongly preferred</li><li>
Experience with program management and providing supervision to staff</li><li>
Understanding and/or experience working with families experiencing homelessness, addiction, mental illness, and trauma</li><li>
Experience and understanding of adult rehabilitation services</li><li>
Understanding of the Housing First Model and Harm Reduction</li><li>
Strong written, verbal, clinical, and crisis management skills</li><li>
Ability to work in a culturally diverse, fast-paced environment</li><li>
Strong commitment to mission, organizational core values, including racial equity and social justice</li><li>
Ability to work as a team player</li><li>
Demonstrated understanding of trauma and intersectionality</li><li>
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training</li></ul>
Physical and Environmental Requirements: 80% of the time in an office setting and up to 20% traveling via car or in the field. Includes visits to various environments such as shelters, day programs, other government agencies, and participants&rsquo; homes. Supervision and oversight of staff on call, which may include being available by phone 24 hours a day when scheduled. Infrequent evening or weekend hours (agency events). Must be able to lift up to 25 lbs.
Background Checks: This position is classified as Protective Sensitive under DHS. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants). Reference checks and verification of current and or previous employment are required.
Direct Reports: Case Managers
Indirect Reports: None
Specific Requirements: Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.). Employee must be able to provide a valid driver's license and a copy of auto insurance.
Other Details:
Application Deadline: This job is open until filled or until the hiring manager determines they can no longer accept applications.
Compensation: The hiring pay range is between $69,325.00 - $75,654.95 annually, depending on licensure. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate&rsquo;s starting pay determination is made based on meeting the basic position requirements and current completed education, credentials, and/or work experience.
Please Note: The step system is set and not open to pay negotiation.
Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!?(Benefits are pro-rated for part-time employees).
COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency&rsquo;s COVID-19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by a health provider under CDC, state, and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent change, Friendship Place reserves the right to amend or cancel this policy at any time, in its sole discretion, consistent with applicable law, CDC guidelines, and the DC Department of Health.
Interview Process: Phone screening, Panel-style interview, and Final Interview
Website: www.friendshipplace.org
Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.
Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.
How to Apply: Interested applicants should apply via the organizational website unless otherwise directed. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/</div>

Case Management Supervisor

Behavioral Health Group

<div>Pay Range: $70,000-$80,000
<ul><li>Pay varies depending upon credentials/education</li></ul>

Credentials: Physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, and LGPC

Job Summary
The Clinical Care Coordinator service adopts a &quot;whole-person&quot; approach to address the client&rsquo;s needs related to physical health, behavioral health, and social determinants of health. CCC involves the coordination of care between the behavioral health clinician and the clinical personnel of an external provider (e.g., primary care, another behavioral health provider, hospital) Clinical Care Coordination occurs when the practitioner via direct face-to-face contact, video-conferencing, or telephone communicated treatment needs, assessments, and treatment information to external healthcare providers and facilitated appropriate linkages with other healthcare professionals, including transitions into or from a higher level of care or institutional settings. CCC also includes treatment planning and plan of care implementation activities that are separate from the diagnostic assessment service when the clinician and client are meeting face to face or via video conferencing. The Clinical Care Coordinator is responsible for ensuring that the client is at the appropriate LOC. If the clients fail to make progress or have met all of their treatment goals, it is the Clinical Care Coordinators&rsquo; responsibility to ensure timely assessment and transfer to a more appropriate LOC.

Summary of Essential Job Functions
The key responsibilities of the Clinical Care Coordinator include but not limited to:

Duties and Responsibilities
<ul>
<li>Facilitate outreach to establish referral providers and participate in outreach events</li>
<li>Facilitate intake admissions and reassessments as scheduled</li>
<li>Board approved and active licensure in the District of Columbia (assigned credentials outlined in Job Description)</li>
<li>Prompt and regular attendance at an assigned work location.</li>
<li>Ability to complete [or oversee the completion of] assigned tasks/projects in a timely manner.</li>
<li>Carry a caseload</li>
<li>Determine the frequency of ongoing Diagnostic Assessment and Plan of Care services</li>
<li>Collect available social, educational, economic, and vocational information to be used as part of the assessment process</li>
<li>Implement or revise patient treatment plans with the patient as required per state regulation and record a review of the patient&rsquo;s progress according to BHG policy</li>
<li>Develop within (7) days of entry or as required by state guidelines, whichever is more stringent, a formal treatment plan documenting patient goals and update utilizing the same guidelines</li>
<li>Maintain patient records that are complete, comprehensive, and well organized</li>
<li>Submit records for periodic review as requested by the supervisory team</li>
<li>Document all patient contacts. If other team members provide services to the patient, the assigned counselor is responsible to see that such contacts are documented in the patient&rsquo;s chart</li>
<li>Make appropriate referrals through case-management services and perform necessary follow-up</li>
<li>Assist the Clinical Director in implementing new programs into patient treatment</li>
<li>Advise the Clinical Director of problems encountered with caseload management and schedules</li>
<li>Attend weekly treatment team meetings. Be prepared to discuss his/her assigned individual patient caseload</li>
<li>Hold a basic understanding of alcohol/drug abuse and addiction. Additionally, keep up- dated on current drug abuse and treatment information, especially current trends in Opioid Maintenance Treatment</li>
<li>Provide intake/readmission services, including several weeks of supportive follow-up counseling for new patients until their assignment to a primary counselor</li>
<li>Provide, monitor, and document follow-up calls/contact to all discharging patients for at least 30 days</li>
<li>Provide crisis intervention/support services to patients assigned to other counselors when their primary counselor is unavailable</li>
<li>Provide inter-agency reports/documentation required for third party reimbursement, criminal justice proceedings, supplemental income assessments, emergency services, and other specialized treatment needs of patients as applicable</li>
<li>Coordinate care with other community providers as needed</li>
<li>Other duties as assigned by supervisory team</li>
</ul>
Regulatory
<ul>
<li>Ensure compliance with all federal and state regulatory bodies, as well as accrediting agencies</li>
<li>Complies with all federal, state, and local regulatory agency requirements</li>
<li>Complies with all accrediting agencies</li>
<li>Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule</li>
<li>Report any work-related injury or illness, workplace hazards, or security issues immediately to the supervisor</li>
</ul>
Marketing and Outreach
<ul>
<li>Participate in community and public relations activities as assigned.</li>
</ul>
Professional Development
<ul>
<li>Responsible for the achievement of assigned specific annual goals and objectives</li>
<li>Demonstrates the belief that addiction is a brain disease, not a moral failing</li>
<li>Demonstrates hope, respect, and caring in all interactions with patients and fellow Team Members</li>
<li>Establishes and maintains positive relationships in the workplace</li>
<li>Can work independently and under pressure while handling multiple tasks simultaneously</li>
<li>Makes decisions and uses good judgment with confidential and sensitive issues</li>
<li>Deals appropriately with others in stressful or other undesirable situations</li>
</ul>
Training
<ul>
<li>Participate in and provide in-service trainings as required by federal, state, local, and accrediting agencies</li>
<li>Attend conferences, meetings and training programs as directed</li>
<li>Participate in and/or schedule and attend regular in-service trainings</li>
<li>Up to date with the latest software</li>
</ul>
Other
<ul>
<li>Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment</li></ul> 


Minimum Requirements and Qualifications

The Clinical Care Coordinator must hold one or multiple of the following licensures: Physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, and LGPC. Also, must have the appropriate experience for the role. In addition to meeting the qualifications outlined above, the ideal candidate will embody the following characteristics and possess the knowledge, skills, and abilities listed below:

In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:
<ul>
<li>High integrity</li>
<li>Excellent verbal and written communication skills</li>
<li>Sound judgment</li>
<li>Efficient</li>
<li>Self-starter</li>
<li>Strong customer service and interpersonal communication skills</li>
<li>Knowledge of basic accounting and accounts receivable</li>
<li>Must be able to react quickly</li>
<li>Ability to deal appropriately with patients and team members in stressful or challenging situations and seek direction from supervisor when necessary</li>
<li>Must have sufficient knowledge of the substance abuse population, treatment planning and field of human and social services to work toward the rehabilitation of the patient</li>
<li>Must have sufficient working knowledge of available community resources and be able to generate a working relationship with community resources, including but not limited to:</li>
<li>Other treatment providers in the area</li>
<li>Federal, state, and other local social service agencies.</li>
<li>Determine resources needed to achieve results</li>
<li>Well-versed on current drug abuse and treatment information-specifically the current trends in Opioid Maintenance Treatment</li>
<li>Hold current knowledge of third-party payers&rsquo; billing and documentation requirements in the region</li>
<li>Organize time and responsibilities to meet requirements of the workload</li>
<li>Demonstrate basic knowledge and skill of office equipment and software</li>
</ul>
Physical Requirements and Working Conditions
The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business.
<ul>
<li>Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.</li>
<li>Vision adequate to read correspondence, computer screen, forms, etc.</li>
<li>Prolonged sitting, some bending, stooping, or stretching</li>
<li>Variable workload, periodic high stress and activity level</li>
<li>Standard medical office conditions and environments</li>
<li>Interactions with patients who may be ill, have infectious diseases, have mental health diagnoses, and/or are involved in the criminal justice system</li>
<li>Keyboarding for long periods of time</li>
</ul>
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.</div>

Clinical Care Coordinator

Parexel

<div>Join our dynamic Patient Safety team as a Senior Physician where you'll leverage your medical expertise to ensure the safety of patients in clinical trials and post-marketing settings. In this pivotal role, you'll perform comprehensive medical reviews, provide expert safety monitoring, and deliver pharmacovigilance guidance across assigned projects. You'll also mentor junior team members while tackling complex safety evaluations that directly impact patient wellbeing and regulatory compliance.<h2 class="jobSectionHeader">
About the Role</h2>
As a Senior Physician in Patient Safety, you'll serve as the medical authority on safety profiles for assigned products, ensuring compliance with global regulations while providing critical medical insights. You'll collaborate with cross-functional teams, interact with clients, and contribute to the continuous improvement of our pharmacovigilance processes.
Key Accountabilities:
General<ul><li>
Maintaining a good working knowledge of the Adverse event/Safety profile of assigned products, labeling documents, data handling conventions, client&rsquo;s guidelines and procedures, and global drug safety regulations and guidelines</li><li>
Maintaining an awareness of global regulatory requirements, reporting obligations and organizing workload to ensure compliance with internal and regulatory timelines for adverse event reporting</li><li>
Communicating and discussing issues related to review process with Line Manager/ Project Leader/Designee</li><li>
Interacting with internal and external stakeholders for resolving issues</li><li>
Attending and/ or presenting at client/cross functional meetings along with other stakeholders. Working as Subject Matter Experts (SMEs)</li><li>
Assisting the Project Lead/Functional Lead for audits and inspections</li><li>
Provides inputs for process improvements</li><li>
Works closely with Project Lead/Functional Lead for process co-ordination and to ensure meeting all Key Performance Indicators (KPIs) for the process</li><li>
Function as pharmacovigilance representative/safety scientist</li><li>
Attend/support Bid defense meetings</li><li>
Actively mentoring Patient Safety Physicians to develop their skills and expertise</li></ul>
Case report medical review (as applicable)<ul><li>
Performing medical review of cases not limited to (including complex and challenging cases requiring expert judgement)), clinical trial, and literature cases including combination products {drug-device}) according to client/Parexel Standard Operating Procedures (SOPs; as applicable) and liaising with the client, as require</li></ul><ul><li>
Writing Pharmacovigilance/Marketing Authorization Holder (MAH) comment and assessing company causality</li><li>
Review appropriateness of medical content in narrative for medical coherence</li><li>
Assessing seriousness, listedness / expectedness of reported events.</li><li>
Providing medical inputs to case processing team</li></ul><ul><li>
Raising appropriate follow-up queries for relevant information from the reporter/HCP (Health Care Professional)</li><li>
Review and verify appropriate selection of adverse events from source documents, assign appropriate Medical Dictionary for Regulatory Activities (MedDRA) code, review narrative</li><li>
Identify and resolve case issues, coordinate with client therapeutic/legal team</li><li>
Provide guidance to junior physicians on case assessment methodologies</li></ul>
Periodic reports (as applicable)<ul><li>
Reviewing and/ or authoring of aggregate reports for medical content and consistency in accordance with client requirements and SOPs</li></ul><ul><li>
Providing medical inputs into, and supporting the preparation of key regulatory documents including but not limited to, Periodic Benefit-Risk Evaluation Reports (PBRERs)/ Periodic Safety Update Reports (PSURs), Signal Evaluation Reports (SERs), Health Authority (HA) response documents, Development Safety Update Reports (DSURs), Clinical Overviews (COs), Addendum to Clinical Overview (ACOs), Health Hazard Evaluation reports (HHEs), etc.</li><li>
Clinical Expert Statements and other documents as required</li><li>
Review reports assessed by junior team members for accuracy and completeness</li></ul>
Medical monitoring (as applicable)<ul><li>
Answering day to day medical and scientific questions, provide daily medical support to Parexel staff or site (investigator/study coordinator), as needed</li><li>
Review and sign off adverse events report for accuracy and clinical importance, relationship to the study drug as well as for severity and seriousness; provide sponsors with periodic experience reports summarizing adverse events as required by the sponsor or authorities</li><li>
Attend and present material (such as therapeutic area training), as requested, at internal and external meetings (such as investigator meetings)</li><li>
Provide medical safety expertise to client per request</li><li>
Review and sign off Data Management line listings (including adverse events, laboratory data, vital signs data, medical history, physical examination, concomitant medication, efficacy end points), establish the presence or absence of clinically meaningful trends and, if noted, follow up as appropriate with the project team, sponsor, investigator, and Regulatory Authorities</li><li>
Review and sign off technical documents written by Parexel with respect to medically relevant matters with particular attention to those relating to patient safety</li><li>
Review coding of adverse events, medical history and concomitant medications for accuracy and consistency</li><li>
Review of patient profile report as needed</li><li>
Provide support for the preparation of clinical protocols, integrated clinical and statistical summary reports, journal articles, and other documents for clients/sponsors in conjunction with clients/sponsors or in conjunction with other Parexel departments</li><li>
Attend and present material as requested, at internal and external meetings (e.g., investigator meetings, therapeutic area training, Regulatory Authority meetings)</li></ul>
Literature review (as applicable)<ul><li>
Review of literature for product safety assessment and potential safety issues</li><li>
Expert in reviewing literature references including triaging, summarizing and providing MAH comments for aggregate reports and for various signal management activities</li></ul>
CSR Narratives (as applicable)<ul><li>
Performing medical review of Clinical study report narratives according to the client&rsquo;s guidelines and SOPs</li></ul>
Provide medical guidance to PV team/study team<ul><li>
Provide medical guidance to safety staff during the case processing cycle</li><li>
Provide input as necessary to Feasibility Studies, Data Monitoring Committees (DMCs), Clinical Endpoint Committees (CECs)</li><li>
Provide medical input into Pharmacovigilance workflows and projects as required</li><li>
On an as-needed basis, provide support in mentoring or training of new hired physicians</li></ul>
Signal Detection and Management (as applicable)<ul><li>
Perform signal detection activities in accordance with client conventions/SOPs and within pre-decided timeframes. Perform medical assessment of safety alerts obtained from data mining activities</li><li>
Perform signal validation activities</li><li>
Author/review SERs. Perform case analysis, review literature summaries, check draft for medical and scientific accuracy and cohesiveness</li><li>
Author/review responses to HA requests and other safety documents</li><li>
Providing oversight and relevant inputs to Medical Writers (MWs) authoring SERs, Signal validations etc.</li><li>
Managing safety signals on project specific tools (e.g., Signal Tracking System, Signal management tools, etc.)</li><li>
Contribution to Safety Management Team (SMT) meetings: Data analysis/ review, content creation, presentation/ facilitation, drafting of meeting minutes</li><li>
Training and mentoring junior team members on signal detection methodologies</li></ul>
Brand safety Physicians (as applicable)<ul><li>
Contribute to Pharmacovigilance and Risk Management planning for designated products by preparation of safety surveillance strategy, and highlighting and tracking potential issues</li><li>
Support the preparation and maintenance of Risk Management Plans</li><li>
Prepare and review periodic safety reports (PBRER/PSUR, DSUR, European union renewal, HHE and other Annual Safety/addendum reports) in accordance with regulatory requirements and SOPs</li><li>
Support the preparation and maintenance of safety sections of the Company Core Data Sheet, local labels and Development Core Safety Information (DSCI)</li><li>
Coordinate safety activities between Drug Safety Unit/team and internal and external partners</li><li>
Conduct/support signal detection and evaluation according to SOPs and guidelines</li><li>
Prepare safety assessments, SERs, as necessary, for potential signals or issues (product quality)</li><li>
Perform review and summarization of literature citations including epidemiology background research</li><li>
Provide safety content review of clinical protocols, study reports, Investigators Brochures, and other related documents</li><li>
Contribute to regulatory agency submissions (Investigational new drug applications, new drug applications, Marketing authorization applications, Variations and Renewals) by reviewing safety data and preparing relevant sections of the filing documents and submission packages</li><li>
Participate in or provide input for Drug Safety Monitoring Boards or independent monitoring committee meetings, as applicable</li></ul>
Therapeutic Area Expert (as applicable)<ul><li>
Serve as a subject matter expert within the designated Therapeutic Area, providing specialized knowledge to support drug safety initiatives and decision-making processes</li><li>
Collaborate with the TA Lead to implement strategic plans and enhance the overall expertise within the Therapeutic Area</li><li>
Contribute to the development and delivery of targeted training programs, elevating the knowledge base of fellow physicians and cross-functional teams</li><li>
Actively participate in internal and external scientific forums, representing Parexel's medical expertise through presentations, publications, and thought leadership activities</li><li>
Apply deep therapeutic knowledge to optimize pharmacovigilance processes, ensuring best practices are followed and continuously improved</li><li>
Mentor junior physicians within the TA, fostering their professional growth and encouraging their contributions to the field</li><li>
Support the TA Lead in identifying emerging trends and potential opportunities for innovation within the Therapeutic Area</li><li>
Engage in cross-functional projects, offering expert guidance to enhance the quality and efficiency of drug safety assessments</li></ul>
Skills:<ul><li>
Experience in clinical medicine (general or specialist qualifications) which is expected to be kept up to date</li><li>
Demonstrated success in technical proficiency and scientific creativity</li><li>
Ability to work on complex tasks requiring in-depth evaluation</li><li>
Good knowledge of drug safety and the drug development process</li><li>
Ability to exercise judgment within broadly defined practices and policies</li><li>
Good presentation and verbal/written communication skills</li><li>
Good interpersonal skills</li><li>
Client focused approach to work</li><li>
Computer proficiency, an ability to work with web-based applications and familiarity with the Windows operating system and Microsoft Office apps</li><li>
An ability to comprehend various regulatory or client requests and be able to strategize a handling approach</li><li>
Experience mentoring junior team members</li><li>
A flexible attitude with respect to work assignments and new learnings</li><li>
An ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail</li><li>
An ability to assess the clinical relevance of medical data and to interpret its clinical meaning is essential</li><li>
A willingness to work in a matrix environment and to value the importance of teamwork</li><li>
Strong knowledge of international drug regulation including ICH GCP, GVP, and all other applicable regulations and guidelines</li></ul>
Knowledge and Experience:<ul><li>
US Board Certification/board eligibility or regional equivalent for Canada</li><li>
3 - 5 years previous experience in pharmacovigilance and/or medical monitoring is required.</li><li>
Previous CRO experience is highly desirable, but individuals with relevant experience as a Patient Safety/Drug Safety Physician within Industry will also be considered.</li><li>
Good knowledge/understanding of medical terminology</li><li>
Relevant experience in pharmacovigilance/ Drug Safety/ Clinical Practice</li></ul>
Education:<ul><li>
Bachelor of Medicine, Bachelor of Surgery (MBBS) / Doctor of Medicine (MD)/ Medically qualified from an acknowledged Medical School</li><li>
Completion of at least basic training in clinical medicine (residency, internship etc.)</li></ul>
This role offers the flexibility to work from home in either the US or Canada.
#LI-KS1 
#LI-REMOTE</div>

Senior Physician, Patient Safety (Senior Drug Safety Physician)

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary:
This RN Case Manager position is 100% remote and candidates are required to live PST or MST. Preference is for an RN with Compact RN licensure.
Normal Working Hours: Monday through Friday 8am-5pm in time zone of residence with requirement to flex time to meet member/business needs.
The RN Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate overall wellness.
RN Case Manager:
&ndash; Collaboratively develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member&rsquo;s overall wellness through integration.
&ndash; Through the use of clinical tools and information/data review (e.g., assessments, claims, etc..) conducts an evaluation of member&rsquo;s needs and available benefits to collaborate and refer to programs offered by the plan sponsor.
&ndash; Applies clinical judgment to reduce risk factors, address complex health issues and social indicators.
&ndash; Utilizes case management processes in compliance with regulatory and company policies and procedures.
&ndash; Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.
Please note:<ul><li>This role involves using a computer station with multiple screens, operating multiple programs simultaneously, and sitting for extended periods of time.</li><li>A private designated workspace free of distractions and high-speed internet is needed for this position.</li></ul>
Required Qualifications:<ul><li>Must have an active and unrestricted RN license in state of residence, preferably compact</li><li>RN living in MST, or PST Time Zone</li><li>Willingness and ability to obtain additional state licenses upon hire (paid for by the company)</li><li>3+ years of acute care clinical experience as an RN (general medical, post-surgical, specialty including pediatrics, ICU, case management and discharge planning)</li></ul>
Preferred Qualifications:<ul><li>Compact RN licensure</li><li>1+ years of case management experience</li><li>Certified Case Manager (CCM) certification</li><li>Strong customer service skills including attention to customers, sensitivity to certain issues and proactive identification/resolution of issues.</li><li>Experience with all types of Microsoft Office including PowerPoint, Excel, and Word</li><li>Strong telephonic communication skills</li><li>1+ years of experience utilizing computers and navigating multiple monitors while speaking with someone on the telephone.</li><li>Transgender certification</li></ul>
Education:<ul><li>Associates in nursing</li><li>BSN</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,575.00 - $142,576.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/28/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Case Manager RN - Work From Home - MST or PST

U.S. Immigration and Customs Enforcement

Behavioral Health Case Manager (O-5 Billet) Non-supervisory

Included Health

<div>
 We're looking for Oncology Nurse Care Managers for our Care and Case Management team, who are passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. As a telephonic Nurse Care Manager you will report to the Manager, Care and Case Management and will guide members through complex medical and behavioral Health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You will excel at creating cohesive care plans, and have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes.
 </li>
 <li>
 Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
 </li>
 <li>
 Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
 </li>
 <li>
 Partner with the members' local providers to ensure coordinated care.
 </li>
 <li>
 Provide compassionate, longitudinal follow-up care, building supportive relationships.
 </li>
 <li>
 Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
 </li>
 <li>
 Coordinate necessary resources that holistically address members' problems, whether clinical or social
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Nursing (BSN) required
 </li>
 <li>
 Oncology experience highly preferred
 </li>
 <li>
 5+ years of experience in nursing
 </li>
 <li>
 2+ years experience working in care management
 </li>
 <li>
 Must reside in a compact NLC state.
 </li>
 <li>
 Active Compact RN license in good standing with the nursing board of their state.
 </li>
 <li>
 Willingness to become (and maintain) licensure in multiple states.
 </li>
 <li>
 Work until 9-6PM PST
 </li>
 <li>
 Be comfortable discussing several medical conditions and experience with populations across the age ranges
 </li>
 <li>
 Spanish speaking desirable
 </li>
 <li>
 Experience working remotely, and strong competence and ability to use multiple computer/medical record systems.
 </li>
 <li>
 Be empathetic. We work with patients and their families who are going through challenging times. You practice empathy and reassure patients that we are available to help them.
 </li>
 <li>
 We are a fast-growing company and we are busy. Our team will meet volume goals without sacrificing quality.
 </li>
 <li>
 Strictly follow security and HIPAA regulations to protect our patients' medical information.
 </li>
 <li>
 Be pleasant, responsive, and willing to work with and learn from our team.
 </li>
 <li>
 A lot of time is spent on the phone with patients and families, and a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and summarize findings is critical.
 </li>
 <li>
 Efficient at writing medical information in easy-to-understand, patient-centric language.
 
 
 </li>
 </ul>
 
 Physical/Cognitive Requirements
 
 
 
 <ul>
 <li>
 Prompt and regular attendance at assigned work location.
 </li>
 <li>
 Capability to remain seated in a stationary position for prolonged periods.
 </li>
 <li>
 Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
 </li>
 <li>
 No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
 </li>
 <li>
 Capability to work with leadership, employees, and members in an appropriate manner.
 
 
 </li>
 </ul>
 The United States new hire base salary target range for this full-time position is:
 
 
 $73,700 - $103,180 + equity + benefits
 
 
 
 This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
 
 
 
 
 Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
 
 
 
 
 Benefits &amp; Perks
 
 
 
 
 In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
 
 
 
 
 Remote-first culture
 
 
 
 
 401(k) savings plan through Fidelity
 
 
 
 
 Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
 
 
 
 
 Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
 
 
 
 
 12 weeks of 100% Paid Parental leave
 
 
 
 
 Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
 
 
 
 
 Work-From-Home reimbursement to support team collaboration home office work
 
 
 
 
 Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
 
 
 
 
 About Included Health
 
 
 
 Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We&rsquo;re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community &mdash; no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It&rsquo;s all included. Learn more at
 
 includedhealth.com.
 
 
 
 Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
 
 
 Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions&mdash;final decisions are made exclusively by our recruiting and hiring teams.
 
 
</div>

Oncology Nurse Care Manager, Adult

Explore 336+ Clinical case manager clinical lead lgsw in Washington this March. Find roles across top companies and apply now to boost your career.