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clinical care coordinator, (1123) Jobs in Washington

clinical care coordinator, (1123)

clinical research coordinator

Premier Health Services

Job OverviewPremier Health Services, Inc., a Medicare-certified home health agency, is seeking a highly organized and detail-oriented Staffing Coordinator to support our growing clinical operations team. The Staffing Coordinator plays a vital role in ensuring patients receive timely, high-quality care by coordinating staffing schedules for nurses and home health aides, maintaining Electronic Visit Verification (EVV) compliance, and supporting operational excellence.If you thrive in a fast-paced healthcare environment, enjoy problem-solving, and are passionate about your community, we encourage you to apply.Duties Scheduling and Workforce Coordination<ul><li>Coordinate and maintain daily schedules for:</li></ul>- Licensed Practical Nurses (LPNs)- Home Health Aides (HHAs) / Personal Care Aides (PCAs)- Match staff assignments based on patient needs, location, staff&rsquo;s skills and availability, and continuity of care requirements<ul><li>Manage schedule changes, call-offs, cancellations, and emergency staffing situations.</li><li>Ensure all patient visits are staffed and completed according to physician orders and individualized plans of care.</li><li>Monitor staffing efficiency and visit utilization.</li><li>Coordinate and ensure on-call coverage for evenings, weekends, holidays, and emergency situations.</li></ul>Patient Care Coordination<ul><li>Coordinate staffing for new patient admissions and resumptions of care.</li><li>Communicate scheduling information with patients, caregivers, and clinical staff.</li><li>Address and resolve patient-caregiver compatibility concerns.</li><li>Assist with incident and complaint investigations as needed.</li><li>Participate in interdisciplinary team and operational meetings.</li></ul>Electronic Visit Verification (EVV) Compliance<ul><li>Collaborate with the EVV Coordinator to monitor and manage EVV activities for HHA and LPN visits.</li><li>Verify accurate clock-in and clock-out documentation for scheduled visits.</li><li>Ensure EVV records align with authorized service hours and scheduled visits.</li><li>Maintain accurate EVV records to support Agency activities</li><li>Partner with the Billing Department to ensure visit verification supports reimbursement requirements.</li></ul>Compliance and Documentation<ul><li>Ensure staffing assignments comply with Federal and District of Columbia regulations.</li><li>Maintain accurate scheduling records within the agency's EMR and scheduling systems.</li><li>Track missed visits, scheduling exceptions, and documentation concerns.</li><li>Escalate unresolved staffing or compliance concerns to agency leadership</li></ul>Administrative Support<ul><li>Prepare staffing, utilization, productivity, and EVV compliance reports.</li><li>Assist leadership in identifying staffing trends and workforce needs.</li><li>Support recruitment, onboarding, and orientation activities as needed.</li></ul>Skills &amp; Competencies<ul><li>Exceptional organizational and multitasking skills.</li><li>Proficient with Electronic Medical Records (EMR)</li><li>Proficient with Home care scheduling software (AXXESS experience preferred)</li><li>Proficient with Electronic Visit Verification (EVV) systems</li><li>Proficient with Microsoft Office Suite (Excel, Outlook, Word, Teams).</li><li>Strong verbal and written communication skills.</li><li>Excellent customer service and interpersonal abilities.</li><li>Strong analytical and problem-solving capabilities.</li><li>Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.</li></ul>At Premier Health Services, we are committed to delivering compassionate, high-quality care that allows patients to remain safely in their homes and communities. Our team members are valued professionals who make a meaningful impact every day.We offer:<ul><li>Competitive salary</li><li>Health, dental, and vision benefits</li><li>Paid time off and holidays</li><li>Professional development opportunities</li><li>Supportive team environment</li></ul>Meaningful work serving the Washington, DC communityPay: $49,000.00 - $52,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Staffing Coordinator

One Medical

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
</div></div>
The Opportunity

As a One Medical Phlebotomist/Front Desk (internally known as Lab Services Specialist/Member Support Specialist) team member at one of our offices you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary: the range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 7am-7pm based at one of our office locations in Washington, DC.<div>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

Phlebotomist/Front Desk

Enlightened

<div>About Enlightened
Enlightened is seeking a Credentialing Administrative Support Coordinator to support one of our healthcare clients serving the DC Medicaid population. This position is an employee of Enlightened and is dedicated full-time at our client's site. The selected candidate will support provider credentialing and enrollment operations while helping maintain compliance across the provider network.
Position Overview
Location: Washington, DC (SW office &mdash; within walking distance of two Metro stations)
Work Arrangement: ***This position offers a hybrid work schedule, requiring employees to work in the office four days a week and one day remotely<div>
The Credentialing Administrative Support Coordinator provides day-to-day administrative support to the credentialing and enrollment team. This role assists with collecting documentation, preparing provider files, tracking application statuses, and coordinating follow-up with providers and internal departments. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced, process-driven environment.</div> 
Key Responsibilities<div><ul><li>
Collect, organize, and upload provider documentation required for credentialing and enrollment.</li><li>
Assist with completing credentialing applications using established templates and checklists.</li><li>
Maintain accurate electronic provider files and ensure all required documentation is current and properly labeled.</li><li>
Conduct outreach to providers and office staff to obtain missing information or clarify application details.</li><li>
Track outstanding items and follow up to ensure timely submission.</li><li>
Enter provider information into credentialing systems, spreadsheets, and tracking logs.</li><li>
Update status notes and documentation as applications move through the credentialing workflow.</li><li>
Submit and update internal tickets for provider setup and system activation.</li><li>
Perform quality checks to ensure provider files are complete before review.</li><li>
Support audit readiness by maintaining organized, compliant records.</li></ul></div>
Qualifications<div><ul><li>
1&ndash;2 years of administrative, healthcare operations, or office support experience preferred.</li><li>
Strong attention to detail and the ability to follow structured processes.</li><li>
Excellent organizational and time-management skills.</li><li>
Strong written and verbal communication skills.</li><li>
Proficiency with Microsoft Office (Outlook, Excel, and Word) and the ability to quickly learn new systems.</li><li>
Experience in credentialing, provider data management, provider enrollment, or health plan operations is a plus but not required.</li></ul></div>
What We're Looking For<div><ul><li>
A reliable, detail-oriented team member who enjoys structured, process-driven work.</li><li>
Someone who can effectively manage multiple tasks while maintaining a high level of accuracy.</li><li>
A professional communicator who can interact confidently with providers and internal teams.</li><li>
A candidate who values compliance, organization, and timely follow-through.</li></ul>
Benefits:
At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include:<ul><li>
Medical/Dental/Vision Insurance with Health Savings Accounts (HSA)</li><li>
Flexible Spending Accounts (FSA)</li><li>
401(k) Retirement Plan</li><li>
Paid Holidays, Vacation, &amp; Sick Leave</li><li>
Professional Training &amp; Development Reimbursement</li></ul>
Please note, these benefits are available exclusively to full-time employees of Enlightened.
Equal Opportunity Statement
Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.</div></div>

Credentialing Administrative Support Coordinator

Lawfare Institute

<div>About Lawfare Institute
Lawfare is a non-profit multimedia publication dedicated to &ldquo;Hard National Security Choices.&rdquo; We provide non-partisan, timely analysis of thorny legal and policy issues through our written, audio, and other content&mdash;all of which you can find free of charge at our website, www.lawfaremedia.org. We strive to achieve academic-level depth with magazine-level readability at the pace of news. We aim to improve the discourse on the law and policy of national security with a relentless focus on substantive issues that matter&mdash;in a fashion that is useful to policymakers and practitioners, but also accessible to anyone. Our areas of coverage include national security law, threats to democracy, cybersecurity, executive powers, content moderation, domestic extremism, and foreign policy, among many others. 
About the role
We are pleased to announce that Lawfare is hiring two early-career researchers to help develop and expand the use of RAGtime, our AI-enabled research platform for primary-source, democracy-sensitive public records. RAGtime went into production in May 2026 and today integrates more than 1.6 million primary-source documents&mdash;federal court litigation, the U.S. Code, the Code of Federal Regulations, Office of Legal Counsel opinions, and the documentary history of U.S. foreign relations&mdash;into a single searchable, queryable, and analyzable interface at ragtime.lawfaremedia.org. A beta version launched in June 2026 to Lawfare&rsquo;s roughly 10,000 financial supporters, and the platform is now moving toward wider public release. 
This role is less about traditional software engineering than about the imaginative, rigorous use, expansion, and development of a powerful new research tool. Working closely with Lawfare&rsquo;s editor-in-chief, senior editors, and a community of developers, these fellows sit at the intersection of data analysis, journalism, and innovation to explore what RAGtime makes possible: probing how it engages existing datasets, experimenting with new ones, and developing high-value use cases for journalists, lawyers, researchers, and civil society. It is a role in the spirit of the generalist, conceptually curious&mdash;well-suited to someone excited to think alongside a novel technology and help shape how it is used. 
Salary is competitive and commensurate with experience within a range of $48,800-$90,000. Benefits include health and dental care (with premiums fully paid by Lawfare), flexible hours, and participation in Lawfare's 401(k) plan with up to 4% employer match. 
Funding for these positions beyond one year is contingent on fundraising. 
What you'll do
Working across data journalism, research analysis, and use-case development, the data journalism fellows will:<ul><li>
Explore and document how RAGtime engages its existing datasets&mdash;federal litigation, statutes, regulations, Office of Legal Counsel opinions, and foreign-relations records&mdash;surfacing patterns, strengths, and gaps;</li><li>
Experiment with new datasets: help identify, evaluate, and onboard new corpora of public records, and assess how they expand what the platform can do;</li><li>
Develop use cases by working with senior editors and users to craft and refine the prompts and workflows that turn RAGtime into beneficial tools for research, reporting, and analysis;</li><li>
Conduct data journalism and research analysis using RAGtime&mdash;finding stories, evidence, and insight in the primary-source record and helping translate them into Lawfare&rsquo;s published work;</li><li>
Serve as a thought partner to the editor-in-chief and to volunteer software developers on the platform&rsquo;s roadmap and capabilities;</li><li>
Help keep current and new data pipelines up to date using AI-assisted (&ldquo;vibe coding&rdquo;) approaches&mdash;formal software-engineering experience is not required;</li><li>
Gather and synthesize feedback from users to inform improvements and new features;</li><li>
Contribute to platform documentation, user guidance, and, as needed, reporting on platform use for funders and stakeholders;</li><li>
Take on other responsibilities as the platform grows.</li></ul> 
Qualifications
These positions are well-suited for recent graduates or those with at least one to three years of experience. We are looking for. Early career professionals will considered for associate fellow role. Candidates with greater technical expertise or professional experience will be considered for fellow role:<ul><li>
Strong research, analytical, and writing skills&mdash;ideally with a background in journalism, data journalism, research, law, public policy, information science, or a related field;</li><li>
Comfort using AI and large language models in daily work, and enthusiasm for &ldquo;vibe coding&rdquo;&mdash;using AI tools to write lightweight code and scripts&mdash;even without a formal technical background;</li><li>
Curiosity and rigor: an eagerness to explore a new tool, form hypotheses about how it can be used, and test them;</li><li>
Comfort working with data&mdash;finding, evaluating, organizing, and drawing insight from structured and unstructured sources;</li><li>
An interest in law, government, national security, or the public record (a strong plus).</li><li>
Candidates must be able to work effectively with minimal supervision, communicate clearly, take initiative, and collaborate across editors, users, and volunteer developers in a fast-paced environment.</li></ul> 
Lawfare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 
How to Apply<ul><li>
A resume showing the experience and education requested above;</li><li>
A brief cover letter explaining your interest in the role and how your skills fit;</li><li>
A writing, research, or data journalism sample;</li><li>
Two references, with email addresses, of people directly familiar with your work.</li></ul> 

The pay range for this role is: 
48,800 - 90,000 USD per year(Remote (Washington, DC, US))</div>

Data Journalism Fellow/Associate Fellow

American Educational Research Association

<div>
 
 The American Educational Research Association (AERA) is the nation&rsquo;s largest professional organization dedicated to advancing education research and its use to improve education and serve the public good. Founded in 1916, AERA is a nonprofit scholarly association with more than 22,000 members across the United States and around the world. _______________________________________________________________________
 
 
 
 
 
 
 General Description:
 
 
 
 
 
 
 The American Educational Research Association seeks a Publications Associate to work as an integral part of the publications program on tasks related to the daily operations and planning of the program. Duties include but are not limited to serving as managing editor for
 
 Educational Researcher
 
 , one of the Association&rsquo;s flagship journals; supporting journal peer-review processes; administering copyright and permissions; desktop publishing; creating content for publications webpages; handling advertising; and proofreading and copyediting, as needed. The Publications Associate also supports other aspects of the journal and books program and dissemination of its content. The Publications Associate is expected to be versatile in building on the mission of the Association&rsquo;s publications program and working with staff in other programs in support of that mission. The incumbent reports to the Director of Publications and works across function with others on staff.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 &bull; Completion of a Bachelor&rsquo;s degree, social science background desirable (such as education, sociology, psychology, economics, political science, anthropology).
 
 
 &bull; Strong computer skills, including advance knowledge of and experience in using Microsoft Office (Word, Excel, Outlook, PowerPoint). Experience in HTML and social networking strategies strongly preferred, and experience using editing styles such as APA or Chicago also preferred.
 
 
 &bull; Desktop publishing skills. Experience with Photoshop and InDesign preferred.
 
 
 &bull; Dynamic and professional self-starter who is a motivated and organized quick learner with strong analytical and problem-solving skills.
 
 
 &bull; Ability to see and understand the big picture and translate into daily action lists, correspondence, and vigilant follow-up.
 
 
 &bull; Energetic and creative thinker who is engaged and resourceful with a can-do attitude.
 
 
 &bull; Must be flexible in nature and able to adapt to planned and unanticipated changes in a fast-paced work environment. Must be able to manage competing demands and deal with changes, delays, or unexpected events.
 
 
 &bull; Strong organizational, prioritization, and time-management skills.
 
 
 &bull; The ability to focus on details, take ownership of a project and manage it to its ultimate, successful conclusion on deadline.
 
 
 &bull; Ability to work independently and as a supportive team member on multiple projects across functions.
 
 
 &bull; Excellent written and verbal communications skills, including mastery of grammar, spelling, and proofreading.
 
 
 &bull; Excellent interpersonal skills and the ability to collaborate with colleagues at all levels as well as interact with the public in person, by telephone, and by e-mail.
 
 
 &bull; Experience in publications and a sense of print and digital design and layout.
 
 
 &bull; Experience with writing content for online distribution.
 
 
 &bull; Ability and willingness to travel occasionally and to work outside of business hours when necessary.
 
 
 
 
 
 
 Salary and Benefits:
 
 
 
 
 
 
 Salary from $50,000, commensurate with experience and qualifications. AERA offers a comprehensive and competitive benefits package designed to support the well-being and growth of team members.
 
 
 
 
 
 
 Other Position Details:
 
 
 
 
 
 
 AERA currently operates on a hybrid schedule with designated 3 days per week in AERA&rsquo;s Washington, DC office and other days remote. AERA&rsquo;s hybrid work schedule is subject to change based on organizational needs, events, and activities.&nbsp;
 
 
 
 
 
 Application Process:
 
 
 
 
 
 
 Please submit your resume, cover letter, a list of three professional references to Publications, Attention: Publications Associate Search, at employment@aera.net. Applications will be reviewed and telephone or Zoom interviews will be conducted with selected candidates before finalists are invited for on-site interviews.
 
 
 
 
 
 
 The American Educational Research Association is an equal employment opportunity employer
 
 .
 
 All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, or disability.&nbsp;
 
 
</div>

Publications Associate

Bustos and Associates

Job Summary We are seeking a dedicated and skilled Medical Assistant to join our team. The ideal candidate will play a vital role in supporting our medical staff .The Medical Assistant will assist with both clinical and administrative tasks, ensuring smooth operations and effective patient management.DutiesMedical Assistant will be responsible for but not limited to the following :<ul><li>Triage patients .</li><li>Prepare medical records.</li><li>Provide clinical help and assist during medical examinations.</li><li>Optimizes patients' satisfaction, provider time , and treatment room utilization by scheduling appointments in person or by telephone.</li><li>Maintain patient records, including updating medical histories and documenting vital signs.</li><li>Provide medical administrative support by scheduling appointments, managing patient flow, and handling correspondence.</li><li>Ensure compliance with office policies and procedures while maintaining a safe and clean working environment.</li><li>As a Medical Assistant, you will be preparing for each patient visit by preparing charts and pulling notes before arrival, providing routine support alongside Doctors and medical /office staff.</li><li>Prepare and clean treatment rooms .</li><li>The ideal candidate has strong customer service skills and an interest in learning more about a working medical environment.</li><li>Assist in answering phones , perform data entry and processing.</li><li>Collects urine samples for testing.</li><li>Draws blood samples safely and sends them to the laboratory without contamination.</li></ul>Skills<ul><li>Previous experience as a Medical Assistant or in a similar role is preferred.</li><li>Knowledge of medical office procedures and medical billing.</li><li>Strong written and verbal communication skills.</li><li>Strong organizational and planning skills.</li><li>Proficiency in EMR systems .</li><li>Experience handling and conducting high amounts of calls is highly desirable.</li><li>Strong experience verifying insurance and handling prior authorizations is highly preferred.</li><li>Spanish speaking highly preferred.</li></ul>QUALIFICATIONS<ul><li>High school diploma or equivalent (Required)</li><li>BLS Certification (Required)</li><li>Certified Medical Assistant desired</li><li>Medical assisting certification(s)</li><li>Phlebotomy certification desired</li><li>Medical billing and coding experience</li><li>Excellent customer service skills</li><li>Strong attention in details</li><li>An ideal candidate would have at least one year of medical assisting or other healthcare experience, an understanding of medical terminology and medical coding/billing, and is proficient with a computer.</li></ul>ABILITY TO COMMUTE<ul><li>Washington DC</li><li>Virginia</li></ul>Job Types: Part-time, PRNPay: From $18.40 per hourWork Location: In person

Medical Assistant

<div>UDR, Inc. is seeking a Multi Site Community Director to join our team in Washington DC.

GENERAL SUMMARY OF DUTIES: The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. 
 
SUPERVISION RECEIVED: Reports directly to the Senior Community Director, District Manager or Regional Manager

SUPERVISION EXERCISED: Supervision of two or more associates is required for exempt status, 1 or less for non-exempt status. Direct reports may include the Resident Service Manager, the Resident Service Coordinator(s) and/or Resident Service Specialist(s).

Exempt/Non-exempt status will depend on the supervisory responsibilities in accordance with FSLA guidelines. 2 or more direct reports = Exempt Status; 1 or less direct reports = Non-exempt Status.

ESSENTIAL FUNCTIONS:

Asset Quality 
Ensure community is ready for business and meets established physical standards daily as listed below:

1. Walk community daily; open and close all &ldquo;showing&rdquo; units. Monitor property including office space, restrooms, amenity areas, parking lot and &ldquo;showing&rdquo; units to ensure they meet UDR&rsquo;s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
 
2. Refresh community&rsquo;s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service 
Provide the best standard of quality and service through resident relations:

1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.

3. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
 
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
 
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Financial 
Complete various accounting and financial functions associated with driving and supporting community operations:

1. Work closely with Business Manager to complete required financial responsibilities. 
2. Conduct Purchase Card (P-card) reconciliation for community.

Personnel (if applicable) 
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
 
2. Hire and train new staff and develop staff to maximize potential. 
3. Train district property staff including RSMs, CDs and other personnel as needed and requested by AD/RM/DM. (Senior Community Director) 
4. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 
5. Approve time records and requests for time off.

Vendor Management 
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR&rsquo;s policies and procedures. 
2. Source new vendors as needed in order to maintain community appearance and resident services. 
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative 
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:

1. Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
 
2. Review, monitor, administrate and sign leases as required and needed.
 
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. 
4. Plan and manage all community events.
 
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
 
6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 
8. Smart Rent Management and Package and Parcel Management. 
9. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the &ldquo;Key Policy&rdquo;. 
10. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 
11. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
 
13. Develop and maintain emergency action procedures for the properties. 
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 
16. Comply with all Company policies and procedures related to employment.
 
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 
18. Perform other duties as assigned or needed. 
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.

Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.

Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
 
 
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.

Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished highly professional interpersonal skills both in person, by phone and with all social media interactions. 
 
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. 
EDUCATION AND EXPERIENCE:

1. Bachelor&rsquo;s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 
3. Minimum of two years&rsquo; management or supervisory experience is required. 
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 
5. Must have and maintain a valid driver&rsquo;s license unless otherwise noted.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Multi Site Community Director

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